Mary Brown's Chicken in Owen Sound

We came in tonight with our daughters and had a wonderful experience. The cashier was friendly and inviting, bringing our food out to our table and making our childrens experience wonderful. The food was good too!

Food food, good service

Best chicken in town. Do recommend

My favourite item to order is the spicy Big Mary. Always comes out hot and fresh and the service is excellent. It s always a delicious treat when I get to go to Mary Brown s!

I ordered the mash up bowl dont get me wrong its good but the mashed potatos to chicken is a little slim way more mashed to chicken also I think you guys should do the same bowl but with taters

I chose to dine in. The chicken in my combo dinner was served cold. I complained and the meal was replaced. The chicken, was again served cold. I complained and was told nothing could be done.

zach caitlynne and enas were super helpful and friendly employees, give them a raise

Excited to see these guys making a comeback. Food was hot, fresh and tasty. Not greasy like other chains. Drive-thru was an added bonus.

Been here 3x now. The food was hot, not greasy and the chicken pieces were large. The staff are very friendly and helpful.

Closes before the time. They are reluctant to provide good service to the customers. Their closing time is 11pm but they are not willing to provide the service. So sad about the service. I dont personally recommend this place if you really want to eat something. Thank you.

Shivam was nice guy and served us as he knew us as family. And also gave us fresh food. Me and my family really enjoyed.

Good food, friendly staff, very pricy.

The food is excellent ! The service is pleasant with smiling faces . A great place to eat out ! I left my phone there by mistake and my whole life is in that phone . Very thankful for the honesty of the staff to have received my phone back in its fullness ..Thankyou . Linda

Malak was amazing. Super friendly will definitely come back

The food was fantastic

The best place, with the best service! Kids absolutely loved the food and was cooked to perfection! 100% recommended place to eat! No location can beat these hard workers

CAITLYN GAVE US PROMPT, FRIENDLY SERVICE. 10/10 WOULD COME AGAIN.

Thanks to Malak for her great hospitality and the quick service

Always enjoy our visit in the drive thru,,,, we looooove Malak. and not just for her pudding!

She is such a bright light. Thank you for the great service. Malak is very nice. Food

Malak was friendly and polite. She has a great smile.

I recently had the pleasure of being assisted by Malak at Mary Brown, and the experience was outstanding. Malak greeted me warmly and listened attentively to my concerns, making me feel valued. Her depth of knowledge and ability to explain complex information clearly was impressive. She answered all my questions patiently and thoroughly. Malak went above and beyond to ensure I had everything I needed, anticipating issues I hadnt even considered. Her exceptional service left me genuinely impressed. Malak is a true asset to your team. Thank you, Malak, for your outstanding service!

Katelyn was absolutely amazing!

Service was excellent! Kaitlyn was very friendly and helpful. So nice to have a Mary Browns in town!

Malak was amazing Definitely will come back.

Not a good sandwich. It was dry. Go down the road to popeyes instead.

Poor customer service, very defensive. I placed an order for take away and was missing some food. Called back to give them a feedback and right on became very defensive. They need to train their staff how to provide fresh food that Mary Browns in known for and teach some customer service to their staff. Will not eat at this location again. Thank

We were the only ones inside at this time. The food was hot and really good. The chicken was moist. So much better than ou r local Popeyes. We got an actual full breast of meat. The frys were hot and perfectly cooked. Our go to place when in Owen Sound.

Not very good experience, for both my boyfriend and I at the Owen Sound location. We think they need to change their oil more often or, need to cook things properly. Are potato wedges were hard, and my chicken was under cooked (my chicken was pink inside). Not sure if anyone else has had this same problem. How does the health inspector even pass this? We will not be coming back to this location.

The experience was really awesome with great food, ambience, and service.

noticing a pattern with the 5/5 reviews here , service was terrible, waited 15 minutes for a burger the size of my hand, pop-ins were alright, cleanliness was alright, fries were awful, probably wouldn t eat here ever again to be honest.

Waited an hour to get our meal. We drove home 20 min only to realize we only got chicken and gravy. Our potato wedges weren t there. So much for our meal, when we had a guest for dinner. We were offered an extra wedge next time. Thanks, but no thanks! Chicken didn t have flavor- bland, and over priced Not going back again. Sticking with Popeye s

Ive been to this location a few times since opening, the most recent will be my last. I ordered 3pc white with taters $18 and a separate side of tater poutine. The poutine this time was good as per my wifes opinion, unlike the last time, which had next to no gravy. However, the chicken was terrible! It had an almost fishy taste with an off, not fresh taste and texture to the skin. I could not eat it. Good thing for those who dont mind the food... the wait time and lineups are way down... I think I know why.

Enough is enough! The franchisees at this location are cutting corners and taking shortcuts. As a result, quality is suffering and theyre getting the poor reviews youd expect from that kind of behavior. Their solution? Instead of correcting the mistakes theyre making, theyre getting people to post fake 5-star reviews. Dont believe me? Start by clicking on the reviewers name. Once youre on their page, click the Reviews tab. Youll notice a couple of interesting details: Not only do the majority of the 5-star reviewers NOT live in Owen Sound, theyre not even in our country. Youll also notice that many of the reviewers also dropped a 5-star review for the Mary Browns in Port Elgin. No integrity or class whatsoever.

I had no problem while dining in. Had a wonderful experience.

I had good experience

I have no problem while dining. Food quality is excellent

I had good experience

I want to thank Narain from Mary Browns for messaging me and getting things worked out about my mixed up order on Saturday April 27th, 2024.

As has been mentioned, the owners are gaming Googles review system by having their friends write fake reviews.

After a near vomit-inducing experience at Popeyes, I thought Id try Mary Browns and although the chicken was much better, I drove away without coleslaw that was supposed to have come with the 2 piece chicken, and not a napkin in sight...With so many choices for fast food in town, you just have to do better. Service was friendly, but thats not enough if Im searching my car for a napkin, while I dream of coleslaw and its yummy crunch...:(

It was so good I wanted to go back for more definitely recommend for everyone

The staff were very lovely and the restaurant was extremely clean and I had an amazing experience overall!!!

Super friendly staff

Great food, great service with a smile. Will be back again!

Food was quick and really good, service was excellent, highly recommended and is also in a great location!

Friendly staff!

My first time here , Our server Caitlynne was great, friendly and very helpful. Very fast service. Excellent food, very clean. Will def be back!

Great service from Malak.

This was just an overall horrible experience. Food was mediocre to say it nicely. For a disgustingly wet and soggy 20 dollar fast food chicken sandwich meal I expect more of a drink to be included than a 25c can of Pepsi and not even enough wedges to fill a solo cup... My daughters cheeseburger happy meal had more food and was honestly more appealing than this. Not only will I never be returning, I will do my best to convince others of the same.

Considering it was their first day open! Overall it was excellent

If your from grey bruce this is the one to be at. Its for one clean, food is probably cooked and the taste is actually there.

Have been to several Mary Browns restaurants in Ontario over the years and I can honestly say that, to me, this one in Owen Sound, like the others, is just the same as if I was in one back home in Newfoundland. Staff were very friendly and fast. There was a lineup of about 6 8 people waiting for their orders, but it did not take long for them to get their food and be on their way. Definitely worth the wait for this one to open. Parking: The only draw back is that there are only a couple of parking spots, including a couple for handicap parking, in front of the restaurant, but there is a larger parking lot that services several other restaurants there.

Taters tasted like they were re fried or old and biscuits were still cold in the middle was definitely disappointing first visit Parking: Not enough parking space

I just ordered three big mary chicken combos and they have no pickles the potatoes werent washed the people at the window didnt even realize they didnt give us our drinks and the vibes they were giving tells me that they didnt even want to work or care about the quality of food doesnt taste like mary browns

The chicken meals we had were HOT and delicious we went at peak time lunch just after 12 and it was busy however the orders were going out fast both drive thru and pick up/dine in orders. Will most definitely be going back again very soon!

Wont be back again Horribly slow, we were told a 30 minute wait, currently sitting waiting for my order after waiting 60 minutes, the dining room is filled with over a dozen people all waiting around the same time, staff are complaining they only have one cook and they have to bread the chicken - while continuing to take new orders. We were not compensated for the wait, we requested the manager and were told they were too busy to deal with us despite the hour long wait. Manager refused to come. Just utterly unacceptable overall Parking: Really awkward layout leads to cars blocking drive thru entry and exit

Absolutely appalled with the service at this location. Upon ordering we were told it would be a 20 minute wait. After waiting for OVER AN HOUR I had to go up and ask where my order was. Front counter staff were complaining to customers that they were short staff and had to cut and bread the chicken while there were staff wandering around the dining room chatting with their families and staff sitting in an office. Once receiving our order and asking for a manager, we were rudely dismissed and told he is too busy to deal with this right now. At no point was any sort of compensation offered for the hour long wait for two meals. I am disgusted with the service at a brand new location.

Disorganized mess. Inattentive staff. Confusing menu, lacks explanation. Posters advertising spicy chicken but nowhere to be found on the menu. Chicken is only sold in combos with unwanted sides.

Everything is excellent

The food has no comparison. Its amazing

The service is better. And the food is really really amazing. Keep it up

The service time is amazing. Staff is friendly and kind. Food is as good as it gets

It is always wonderful to come here. The food is amazingly good. I recommend this to everyone. Must visit

The manager is very polite and the staff is amazing

Amazing staff. Amazing service. Management is very good. This location is busy but worth going. Thanks mary browns for yummy food.

Pretty disappointed, Ive been to a few different Mary browns and this one really needs some work. The quality put into making the food isn t there. I feel like it s a bit skimpy as well. Maybe once they are more established i would try it again.

Must visit here! Amazing staff. Cool manager. They have kept evrything aligned. This location is busy but managed well. Thanks for amazing experience.

The best place where food is absolutely the bestest and the staff is also the best i loved the service and food

Visited so many outlets but this one was the best new staff members was their and make my visit special

Food was food but staff members were also very good

Great place

Got tiny, tiny, pieces of chicken in the two piece meal. I l have never seen pcs that small before. Asked for dark meat and that was an upgrade of a $1,25!! Makes KFCs look like turkeys!!! I will never go there again; big waste of money.

Awesome place to have chicken

I visited here a few days ago and honestly I like the quality of food and ambience.

Loved the food and service. The ambience is great. Overall it was a great experience

Been there. Loved the food. Enjoyed my time.

Here I visited yesterday, really good food, cooperative staff & good ambience.....

Good food amazing staff

Had a great time with my friends here. The food was really good and the staff members were also cheerful and jolly in nature.

BEST SERVICE, DELICIOUS FOOD. REALLY LOVING IT..

Best place to visit & enjoy food with family.. Visit and Have a good meal... Food

Haley was so friendly. She s a really great person to have on the cash as the face of the restaurant. She has a very positive energy and she wasn t annoyed when I couldn t decide, she even punched in various items to check the price for me and gave me advice on what to order. Which was really nice and accurate. The food was great and the washroom and restaurant were clean. Seems like a good hardworking team. I ll definitely be back!

Best place to visit with family the manager is very polite and the staff is amazing too

Best place to visit the management is amazing and food is awesome Thanku mary browns for delicious mean Food

Loved the food and service. The Ambience was great and all over we enjoyed visiting there

We loved the food the manager is very polite staff is co-operative tooo thanku Mary Browns for delicious food

We loved the food the management and service is amazingg all over we had a great experience

Best place to visit and we enjoyed and loved the food atmosphere is amazing and service food is the besttttt.