Tim Hortons in Owen Sound

very AWESOME food. Especially the timbits they were read under a minute around 30 seconds Id say :)

Extremely fast and efficient

Staff is friendly and welcoming

Excellent service Great staff and food

I love Tim Hortons all around, I dont drink coffee yet I still love the place! Boston Cream donuts are to die for.

Amazing, friendly service. Best Tim s around! Vegetarian options: Great! Dietary restrictions: Fantastic! Parking: Great! Kid-friendliness: Great!

Very clean with a nice atmosphere and a beautiful view of the town. Very friendly staff made for an enjoyable visit!

Very good

Good coffee. Good pastry selection. Clean restaurant. Tables available to sit in case of consumption onsite of purchase. Rapid service at the counter. Parking: Onsite parking available. Wheelchair accessibility: Restaurant located on Ground Floor easily accessible to patrons with reduced mobility

People lining up next to customers eating to use the restroom . Disgusting

Tim s.. as Expected

Tim Horton with 0 taste

Tables need to be cleaned off more but everything else was good

Good service. Staff followed all the instructions within our orders and delivered us quickly.

Tim Hortons has nosedived in every restaurant we have visited from Sudbury to Sarnia. 99% have dirty bathrooms, dirty tables, dirty floors, and staff that do not understand English. We have to clean our own tables and repeat our orders over and over and they still get it wrong. How can staff not understand small black dark roast and give me a double/double? How can they not understand chocolate glazed donut until you bend over and say this one. How the company hasnt gone bankrupt is beyond my comprehension. I guess you still have people who go to the drive-thru and enjoy the experience of making a line of 10 cars wait.

We ordered soup, they put it in a bag not on a bawl since we were going to eat in the cafe. No body asked us if we will take it away. They put the butter in the bag with hot soup so it melted down and wasnt eatable. The bread given with the soup wasnt fresh.

During my recent visit, I was impressed by the exceptional customer service. The receptionist demonstrated a high level of kindness and professionalism, and the meal was served promptly and flawlessly.

Had a very pleasant experience here over the weekend! Our drinks/food were all great and the customer service was excellent.

Hairs in food

Sharp turn coming in to parking lot from 10th st . Some attention to the asphalt parking lot is needed . It is 3rd choice of Tims in Owen Sound.

Food getting cheaper by the day

Tried the peperoni pizza...wouldnt get it again ...service was great...tables were alittle dirty

Never had an actual correct order from this location. The customer service is an absolute joke. Will not be returning to this location ever.

Got half cup of medium dark roast

The girl aarti she is so nice and obey all instructions

When It s your current town s local Tim Horton.

Not a great Tims but hey im not sure there is such a thing anymore

It seems the young ppl working play the music loud! Difficult to have a conversation

Yesterday i was ordering iced coffee with no ice but they just gave me half of the cup of iced coffee with no ice . This was first time happened with me . Very bad experience with this tim Hortons. Really disappointed!

Went to Owen Sound for driving. Stopped at this Tim Hortons...we were welcome with big smile by staff. Aileen has such a great amazing smile and lot of parients. Thank you Aileen..you made my day.

So I got this tea. And this is the exact level right after I bought it. I, myself was a barista, food person, whatever you wanna call it (at least for 2 years). So I know how busy it can get trust me, but under no circumstances you fill the cup this much. the customer is PAYING for this drink!! It is NOT something you give out free and have the right to fill as much as you want.

Clean friendly and good service Wheelchair accessibility: Washroom a little small for electric wheelchair Food : 5/5 |

I had the turkey bacon club A really good large coffee and an apple fritter. All very fresh...service fast and friendly. Food

Nice and clean location. They had everything we have asked for. Thank you, guys!

Nice seating area

Dead spider on straw

Its tim Hortons why are you reading the reviews

Always good

Staff are always nice and friendly. Our company does snow removal here and they are always courteous.

Great breakfast and coffee

Drive thru definitely needs to be revamped. I parked outside because it was lined up out both driveways, but trying to get out of my parking spot was a chore.

it was closed at 6.30 pm on Friday. we are there following google listing, showed open 24 hours. count get my favourite coffee. disappointed.

For most tim hortons, We never know when they are open. I work mostly in the day... and was disappointed that the dining area was always closed. I started going elsewhere and now Im a happy camper.

People are very nice.

Too bad all the food is pre made. Not much is baked/cooked and made in store. Seams like timmies become an assembly like

The guy who took our order sucked but the food was good

Nice

Check your food before you leave. Asked for an everything bagel BELT, came with no lettuce or tomato.

I went in and ordered 2 soups. Broccoli was not given one spoon for either of the soups not a salt not a pepper not an applicant and then to top it all off the. Broccoli soup is like water I called the store to inform them she goes. Oh yes I see its very watery. I? Said well. Are you going to replace somewhere give me my money back? She goes no we cant do that so I called head office which she also said she was going to call head office. But? Still nothing took. Place? $12 for garbage today? I might as well throw in my money out. The door anunsatisfied Tim Hortons lately is disgusting every time you go. Theres always something wrong or they get your order wrong. I am so sick of it.

Good for on the go.

Fast effective

I usually order french vanilla with half coffee and i just ordered same from here for the first time but i dont know what they did with it but it is the worst coffee i ever had in my life

We were just argued with about what we ordered vs what we got. We ordered 3 craveables. The screen said 3 craveables. We drive up. Pay and they handed us 2. Then proceeded to argue we only ordered 2. Very rude management. Had they approached the situation differently I wouldnt be writing such a negative review. Its always wrong anymore. I am going to stop coming to this location

Got an Everything Croissant BELT, no tomato. My friend got an egg and cheese wrap with no sausage, but it came with sausage Now what would have happened if my friend was practicing religion that made him unavailable to eat pork or any meat? What if my friend was vegetarian? In addition, my friend asked for an extra shot of vanilla in his iced coffee and did not receive it.

We were surprised that the coffee was very good. HOWEVER our breakfast sandwiches were terrible .the egg was grey, the English muffin was soggy and had no toasted flavour, the donut had no flavour except oily. We would be pretty hard pressed to order these items from a Tim s again. Food

Quick service Vegetarian options: Good veg options Food : 4/5 |

Good customer service

Until very recently this used to be the best location in town. Not anymore, not even close. Food quality is poor and service is terrible.

I just grabbed an Iced cap. Service was quick

went to the this location 3 times all the time my order messed up. Theres an indian girl who is manager her attitute is extreme rude and bossy sorry the other location is far better than this

If I could give them a 0 I would. Worst Tim Hortons ever! Avoid going here whatsoever, let me remind you this is a 24 hour Tim hortons I went here at around 9:40 and as I was walking to the door the guy behind the counter quickly ran and locked the door when he saw me try to come in. Very disrespectful.

I came up to the drive thru with a mobile order. The stupid employees couldnt find the order and told me that I was at the wrong store, so I went downhill to get my order. Over there, I discovered that I was at the correct location and returned to get my order.

No napkin was offered, not one word was spoken to me at the window, not even a thank you for the tip. Won t be going back

I wish Tim Hortons would stop trying to be Starbucks and just be what they once were and what made them great in the first place. Bring back the dutchie donut and the peach juice machine!

Delicious food and fantastic customer service.

This location is not open 24 hours, though they advertise they are 24 hours. If you show up later in the evening, you will find the staff sitting outside and blocking any entrance to the location. Recommend stopping elsewhere.

Hot food that we order is instantly put in oven so that some parts are not heated up.

Good folks!

Run off the mill tim hortons, except they put Mayo instead of honey mustard in the turkey bacon club

This has to be worst Tim Hortons if I could give 0 stars I would, your manager who took our drive thru order was disgustingly rude. I would rather pay $10 for a coffee and be treated like a human being then pay for a $2 coffee and be treated like that. This location is an absolute joke. Starbucks just gained a new customer! A word of advice, kind service brings people coming back!

Service is great and quick too

Was fine had pumpkin muffin was so good

Are you looking for a fly doughnut . Bad attitude from the manager.

Tims is always a great spot for coffee and other drinks, but the menu is better than ever - stop in soon, youll be pleased you did. Parking: Lots of free parking available!

Unbelievable, I come to this Tim Hortons every weekend. Every single order I ve got in the last 6-8 months has been wrong and had to be fixed. Drive through, walk in, doesn t matter. I get new employees can be hard to train but the manager is the one behind the counter making the food orders that are always wrong. Customer service is giving the customer what they order, not rushing through it because they re busy and the customer being left without what they ve paid for. Ridiculous

So usually I would say the service was excellent unfortunately with my last experience, I went through drive thru, i paid for my order was told it didnt go through so tapped again, was told it didnt go through again, they wanted me to pay cash as it kept saying it didnt go through on their end. I even showed it went through on my account. Yes, they made it right, but not without an argument. I had to come back into town to get cash from them. They made me feel like I was the bad person. The staff is rude, the Manager is unprofessional and the assistant manager needs customer service training. Yes its Tim Hortons, but if the manager isnt professional no wonder the staff isnt pleasant. Do better.

Im not a Tims fan but mom is. Bumpy parking lot but pretty good quick service. PS: I wont be reaching out via website or any phone number given.

Great and quick

Staff were quite rude

Nice people

Good

Good service and l love those turkey bacon club sandwiches

Good food,love that turkey bacon club

good dark roast coffee

I love Timmies though at some of the Timmies they do not get the orders right. But I would go anyway.LOL

So I was at Tim Hortons downtown,.about 5 minutes ago, for 1 of my twice a week mess ups...it would be more but I only go there once a day..so after receiving my items, I notice that I am missing 2 hashbrowns, and state this to the lady...the first thing out of her mouth is not sorry, it is we didnt charge you for them. I am pretty sure it is not my job to input my purchase into the register...not that I said that...but the look on the ladys face, pretty sure she is the owner, was one that said she was ready to fight before parting with the hashbrowns, at least for free lol when I stated I would pay for them, she offered to get me them...by this time my mood was as sour as the look On her face..wouldnt go there every day if there was another one close by, honestly..servers were nice, if inaccurate..but maybe somewhat new..mistakes will happen, just fix them...most times I am home before notice i am missing stuff and cant be bothered to go back, or to write a review

Staff are always friendly, accurate orders and smiles at the drive thru window!!

Almost always ends up making mistakes on orders

Waited almost half an hour for five ice caps. Terribly slow

Always fast and fresh

Fast service

There less staff in the evening. I feel so sad seeing three staff having a hard time.

If yu stop watering down the soups . I may come BACK.

Great coffee most of the time drive thru staff are awsome and always get my order right

Quality fast food

It is a busy location

Free wifi

Bought our drinks and some timbits. We were RUDELY REFUSED a cup of water and it was quoted that this franchise only sells bottles of water or provides water in china cups THAT YOU HAVE TO DRINK ON THE SPOT. Thats ridiculous a statement I didnot just walk in and asked for water I was paying customer. I was told it is a written franchise policy but they could not show it to me. All members of the staff were extremely rude when i asked to see if there is any written statement about such a thing from the franchise. We were asked to leave because of this question. I have travelled from east to west coast in canada and been to multiple of this franchise. Never did I experienced such bad behaviour! Dear franchise owner, Teach your crew some COURTESY as this is a customer service industry. And also rethink about such made up rules as Its not in franchise written policies through out the entire country. Thanks

Good

The new wraps and bowls are a great additionto the menu

Good place for a coffee or a snack. The staff are friendly and service is pretty quick for drive thru or walking in. Kid-friendliness: Its a family environment and the staff is very patient with children who order for themselves.

Great place nice staff

Friendly and very efficient.

We have the Tim Hortons app and had the coupon for 2 can dine for 8.99 (two coffees and two breakfast sandwiches). We asked *before* we ordered if the steak breakfast sandwich was included and were assured it was. When we got to the window the price didnt adjust, the teen worker said guess it wasnt included. It was moderately rude, but at that moment his manager (we heard him call her Ann) came stomping over and asked him so rudely what the hold up was. The window closed but we could still hear her berating the staff about the mistake. She opened the window and roughly handed us the machine with the price adjusted by a dollar (not at all the savings of the coupon but by that point we just wanted to leave) and said in the nastiest tone. Just so you know for the next time you order, steak isnt included. No apologies, no pleasantries, just so shockingly rude. Its not even about the coupon, it was just so distasteful the way she spoke to us and her poor staff. I couldnt imagine working with someone like that.

Nobody takes a look at online order

Bad service and ordered 2 chocolate coconut donuts and a DD and this is what I got. Coffee tasted burnt

Cozy store to take Tim tips out.

Poor service attitude

Location was good. Good access to the drive-thru. Lots of parking. Service inside was good but I was not asked for my points card. Service was fast.

Used self serve kiosk and they handed over wrong order to me Staff were fighting with each other [softly] But they messed with my order

Cant go in in the morning. Cant hear and then you get people yelling at you

Has a rat problem, & the hours are awful with the most god awful looking people sitting around the place acting like they own the dining room area, all the meanwhile they want customers to stand infront of cars at the drive-thru STILL even well after the pandemic, you use to be able to walk-in to order before 9pam at least. This place is an absolute viotaltion of health & safety in more ways than I can list here, avoid this Tim Hortons at all costs.

Love their new cold-brewed coffee. Even though this location is very busy, the dining area is a quite place for coffee with a friend. Fast and friendly dervicet.

Wow, racism seems alive and well in this Tims. Ladies, if youre so disappointed in working at a Tims, find another job that brings you joy instead of behaving rudely towards your customers. We asked for 3 items but they were out. This is 5 pm BTW not some odd hour of the day. We asked for water and the blonde haired girl rudely told us, wed have to pay for it. Its company policy. LOL. In 25 years across Canada, and US, I have yet to pay for water at a Tims. Its water not gold. Get over yourself. As she handed our order, she was supposedly talking to another customer on the drive thru making us confused if she was speaking to us or not. If you cant make an experience better, try not to make it worse. I made a note never to visit this God forsaken location and passed it along to family and friends. Tims franchise needs to audit whoever is running this location. I will be emailing headquarters.

Manager Ann is very rude and not respectful of customers and employees.

Dining room been closed forever huge lines, get it before town, the one on 9th is even worse , bad mannered staff

My English muffin wasnt toasted on my breakfast sandwich, my hashbrown was cold and soggy, and my coffee tasted like soap.

Black lettuce on 7$ bagels , not good

Boston cream & honey crueller, excellent. Good & quick service drive through

Probably because of the lack of choices in this town, some businesses here act like a monopoly, order 2 doughnuts, and 5 Timbits and they put all of it together in a single small brown bag (photo attached), I should have mentioned that it is not going into a milkshake but share by 3 different people.

I order the same thing every time a medium Americano 3 sugar 2 cream with cinnamon sugar they charge me for it but never put the cinnamon sugar in. The dinning room is closed for no good reason and people have to risk drive thru traffic to order from the window. Law suit waiting to happen in my opinion

Parking: I use drive through.

No washrooms or dining room still

Place was swamped and i still got great service with a smile. Parking: Lots of spots. Wheelchair accessibility: Auto doors and close parking spots

Slower than most Tims, that being said we visited after the santa Claus parade. But what matters most is we got exactly what we ordered via drive thru.

Just a normal tim

Lets pay them more so they can feel better about themselves not getting your order right .. 31$ and change for 2 coffees a crispy chicken wrap with wedges. 3 hazzlenut muffins.. told us we didnt pay for 2 bacon farmer wraps that we ordered but didnt receive .. so we even overpaid for our order that wasnt even filled.. we added up the price and it shouldve been around 28$ after tax...but almost 32 $ for 2 med coffee...1 chicken wrap 3 muffin and 2 farmer wraps...and the hash brown wasnt in the wrap...just egg and bacon thats it...no cheese no hash brown no sauce...and then they have the nerve to give us attitude....get real...grab a brain or stay home if youre not willing to come to work and work which implies youre going to fulfill the requirements of your job....dunce

Quick drive in cafe.. Always Tims promises