A&W Canada in Owen Sound

1313 16th St E, Owen Sound, ON N4K 1Z4, Canada

★★★★☆
(818 reviews)
Categories: Hamburger restaurant American restaurant Breakfast restaurant Canadian restaurant Chicken restaurant Fast food restaurant

About

Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.

Website
web.aw.ca
Address
1313 16th St E, Owen Sound, ON N4K 1Z4, Canada
Plus Code
H3FH+GR Owen Sound, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
6 AM–11:30 PM
Tuesday
6 AM–11:30 PM
Wednesday
6 AM–11:30 PM
Thursday
6 AM–11:30 PM
Friday
6 AM–11:30 PM
Saturday
6 AM–11:30 PM
Sunday
6 AM–11:30 PM

Services

Service options
Kerbside pickup Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Beer Coffee Late-night food
Dining options
Breakfast Brunch Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.0
★★★★☆
818 reviews

Most Mentioned

fast food (31) drive thru (28) root beer (27) onion rings (25) breakfast (24) mugs (11) window (10) sweet potato fries (7) poutine (6) manager (6)
5 stars
361
4 stars
255
3 stars
99
2 stars
39
1 stars
64
★★
December 18, 2024

Overall the food was good. Though the cook in the back playing on his phone, then wiping is clothes and then making food was disgusting. Not proper food handling. The girl the seved us was very nice and friendly. She gets a 10/10

★★
December 18, 2024

Guy assembling burgers was using his phone then wiping his hands on his pants and shirt right in front of customers and not washing his hands. I would definitely be worried about cross contamination and lack of sanitation here.

November 18, 2024

This was the worst A&W experience ever waited 45 mins to be served the young gentleman at the till would take 1 order and then walked away till the food was made then came back and took the next order when I asked if he was in training he said no but he never helped the drive thru even though he had a headset on his comment to every guest that commented about the service was there is only 4 of us and we are busy I told him I manage in this industry and that this was the worst service ever

November 8, 2024

Ordered delivery and supposedly the sandwich I ordered was out of stock, instead of calling like every other restaurant does in town when there's a problem with the order or at least substituting it for another meal, they substituted my full meal with a regular fry. so, instead of a sandwich with a poutine and drink I got a single regular fry, the only thing I can say is at least only a regular fry was paid for because the store substituted it in the app but unless i want to pay delivery fees again i guess I'm making food at home anyway.

★★★★★
August 4, 2023

The friendliest and most efficient A&W I have been to. We had a large order and everything was perfect. The order was fresh and fast. At one point while dining in, we had a staff member, maybe even the manager, ask us how everything was. The whole table was shocked as we never get this kind of customer service elsewhere especially at a fast food place. The restaurant was clean. The washrooms were well maintained. Lots of parking available in this plaza. Drive thru line seem to be moving quick as well. We will definitely come back to this A&W the next time we’re in town. Thank you!

★★★★★
May 17, 2023

Mama Burger & Poutine are my favorites and our Wonder Kat, Cheddar Bob loves this rootbeer mug he bought for his Pops birthday and quite proud of it

★★★★
February 6, 2022

There was only a few people in the dining room abut it still took 30mins to put our order in. The server was very friendly, just hard to understand why it took so long for the order to be taken. Buns were dried out and the teen burger was sauce-less and dry.

★★★★
August 1, 2021

They have super sweet staff and they disinfect each table once you are done using it. All the tables are socially distanced. They had fresh burgers and fries. However, their root beer was little less fizzy.

★★★★★
Local Guide
November 22, 2024

Must try Masala veggie Burger Food : 5/5

★★★★
Local Guide
October 22, 2024

Staff was friendly and accommodating. The food was good.

★★
September 22, 2024

Staff appear to dislike their job. Look unhappy, no smile, interaction Nothing. Sat in ketchup at the booth. Tables, floor and station to place your dishes Dirty. Would I eat there again? Nope

★★★★★
September 22, 2024

The cashier Owen, super attentive and impeccable service. It is a pleasure to find people who like their work and do it excellently and with a smile. Food : 5/5

★★★★
Local Guide
September 22, 2024

Really good breakfast

★★★
August 22, 2024

Vegetarian options: Masala veggie burger Food

★★★★★
Local Guide
August 22, 2024

Nice spot, fresh food. Friendly staff.

★★★★★
Local Guide
August 22, 2024

Breakfast was great. Music wasnt on in the dining room .

★★★★★
Local Guide
August 22, 2024

073024 Great Breakfast today. Friendly staff. The store manager is definitely running a tight ship. Kudos to this location. The Franchisee must be proud of this locations efforts. Food

August 22, 2024

No root beer

August 22, 2024

I came to pickup my order the indian lady working on drive thru she s very rudely behaved and when i came inside to pick my order she s very abusive & misbehaved with me ,A&W should consider this kind of bad behavior of their staff seriously or in customer service this is not acceptable at any cost .

★★
August 22, 2024

Girl at the front counter was not at all welcoming zero customer service training or juet hates dealing with people.

★★★★★
August 22, 2024

First time eating here , was very pleased with food, service and clean atmosphere

August 22, 2024

Drive thu has people parked all over the place to stop there wait timer. Nobody was behind me and I had to park away from window with other people waiting.

Local Guide
July 22, 2024

Long wait time for delivery pickups for no reason they say they start making order when driver arrives so as to make driver wait 10 minutes for no reason even if they got order 20 minutes before

★★★★★
Local Guide
June 22, 2024

Amazing breakfast place, I feel its always unrated, though they provide much more than the bigger breakfast chains.

June 22, 2024

Very disappointed. Came in to get lemonade and was not offered the free re-usable cup. They advised us that their location did not have cups for said promo.

June 22, 2024

Went in and waited 30 mins for 3 things people who came in after us got there meals handed to them when we ordered first and they got a lot more things then us also the people who where working kept ignoring us untill one lady finally took our order I don t think I ll ever order from there agin.

June 22, 2024

Faced Racist and rude behaviour from an elderly white lady just because my friends and I were another colour.

★★★★★
Local Guide
June 22, 2024

The staff are so nice and get along really well it creates a great atmosphere

★★★★★
Local Guide
May 22, 2024

such good sweet potato fries even if the worker was kinda rude

★★★★
Local Guide
April 22, 2024

Good food, and fast service.

★★★★★
Local Guide
February 22, 2024

Awesome

★★★★★
Local Guide
February 22, 2024

Untidy but very helpful

★★
February 22, 2024

A and w need to give the option of real butter. Not just poison margarine!

★★★★★
Local Guide
February 22, 2024

Always good food here

★★★★
Local Guide
January 22, 2024

good food , could use more staff tho

★★★★★
Local Guide
January 22, 2024

Great location

★★★★★
Local Guide
January 22, 2024

Mugs should be frozen

★★★★★
Local Guide
December 22, 2023

Nice place

★★★★
Local Guide
December 22, 2023

Fries were cold

★★★★★
Local Guide
December 22, 2023

Better everytime I go.... weird cause I didnt ever think fast food could get better

★★★★★
Local Guide
December 22, 2023

Good lunch with great company

★★★
Local Guide
December 22, 2023

Drive through was quick, food was hot and fresh. Associate at the window was not very friendly, no eye contact, no effort to communicate. Did not ask if I need condiments for fries. Otherwise food was good.

Local Guide
December 22, 2023

1/8/2023 under cooked burger, fries tasted like bottom of barrel grease, got wrong rootbeer float, it doesnt feel right paying 30$ for the worst food ive had in a long time. brutal night crew

December 22, 2023

Never have enough staff and there is always this one dude screaming in the back when Im there serious anger issues its no wonder the staff always seem miserable when Ive seen them treated so badly by their own mangers

★★★★★
Local Guide
December 22, 2023

Great customer service

★★★★
Local Guide
December 22, 2023

Onion rings are always delicious

★★★★★
Local Guide
December 22, 2023

Expensive, but good (for dinner) Great breakfast after snow removal today good value and great service Food : 5/5

★★
December 22, 2023

Good food like always. Don t get me wrong. But has the dinning experience really changed? Got food to eat in and my drink was not put in a mug my onion rings were put in a bag and poutine in a box? Like really Are the workers getting lazy to wash dishes? As a former worker I am very unimpressed with the services provided for dine in.

December 22, 2023

Last 3 visits to the restaurant has been extremely dirty. I gave them the benefit of the doubt but after today I wont be back. They were not busy at all (inside or drivethru/skip the dishes) and 3 different staff member came out and wondered around but didnt clean a thing. I seen the dirty bucket of water with a cloth in it in the dinning area that I assume is for wiping tables .... are we supposed to do it ourselves. Every table, seat and wall and window was filthy and the floors havent been cleaned properly is a very long time. Imagine what the kitchen is like.... Side note...they serve iced coffee but have no ice... but you can have some cold water to put in it they said

★★★★★
Local Guide
December 22, 2023

Parking: Al little congested depending on the time of day. Food

★★★★★
Local Guide
December 22, 2023

Excellent service

★★★★★
December 22, 2023

This is the best A&W we have been to. Burgers taste fresh and delicious. The restaurant is clean and the staff are always friendly. It is our favourite restaurant to go to every time we visit Owen Sound

★★★★★
December 22, 2023

I dont enjoy a&w but the times Ive went there the food was fresh and exactly like it should be. Great staff and quick service and rootbeer was obv good

★★★★★
Local Guide
December 22, 2023

Best onion rings

★★★★★
December 22, 2023

Owen sound ...Amazing service and food every time

★★
Local Guide
December 22, 2023

Night staff is extremely rude

★★★★
Local Guide
December 22, 2023

Food was fresh, hot and good.

★★★
December 22, 2023

Normally excellent egg bacon English Muffin but this time a bit tough Muffin and egg. I must have been Microwaved. Never microwave bread or eggs.

★★★★★
Local Guide
December 22, 2023

The food was great. Sandi was fast a efficient. I like that.

★★★★★
Local Guide
December 22, 2023

Very nice place. Food is great, Service is nice

★★★★★
Local Guide
December 22, 2023

I havent eaten here in well over 4 years, today i decided what the hell, why not go grab some food.....i got 2 mozza burgers and 1 onion ring and oh my god, it was delicious, the burgers where hot and fresh and perfectly made and im not even exaggerating, the onion rings where SOOOOO GOOOOOD!!! and they were actually hot and seemed fresh. Im extremely happy, with my visit today, everything was on point.

★★★★★
Local Guide
December 22, 2023

I love the Full breakfast! They have the new root beer slushie, but they give it to you in a ice coffee cup not in the glass mugs that they advertising on their posters for dinning in. you end up getting half of what you would have gotten. Food

★★★★★
Local Guide
December 22, 2023

The food tasted funny today. Like old grease and that was breakfast

★★★★
Local Guide
December 22, 2023

Its bit pricey but good.

★★★
Local Guide
December 22, 2023

I ordered a 56 Buddy burger. It was actually a mini burger for $3.99. The meat was very thin and small, but a sweet potato fries cost $4.59. With a drink for $1, the whole meal was only $10. It s more economical to order uncle or papa for meals.

★★★★★
December 22, 2023

Very friendly staff, very clean, and great food

★★★★
December 22, 2023

Nice americano coffee

★★★★
Local Guide
December 22, 2023

Food is tastier and the people are friendly

★★★★
Local Guide
December 22, 2023

Classic A&W experience. Best people and best fast food in town. Parking: Shared with East Side Marios yet ample parking most, if not all the time. Kid-friendliness: No reason a little one would not enjoy a burger. Wheelchair accessibility: No ramp just slide on in

★★★
Local Guide
December 22, 2023

knocked down to 3 stars since they only give you access to coupons of you install their app. used to go at least once every 2 weeks, havent been to one in over a year. i guess i should thank them they are saving me a few bucks and a few calories ;) Great service Well worth it when you have coupons Good location Very clean Good wifi Dont understand the loud music outside Great fries and onion rings

Local Guide
December 22, 2023

It says on the neon sign all day burgers and breakfast, and a friend and I went in and it was only 2 minutes after 11 am and said sorry breakfast is over????

★★
Local Guide
December 22, 2023

Was at A&W yesterday with family. Went to sit down and e ery table in restaurant was dirty only one table in use at the time. Lots of staff went back and complained one girl went to clean ,and the other one laughed!! As I didnt think it was funny, I asked to speak to the manager, and she came out and said its hard to keep clean? Staff standing around her in her office, just making excuses. To the owner, little things matter! Like cleaning tables so youre guest have a place to sit. Respectful staff and competent people for management jobs.

★★★★★
Local Guide
December 22, 2023

Burgers and fries are always good, fast service and classic Root Beer is a must!

★★★★★
Local Guide
December 22, 2023

The staff here were very polite and helpful. I did not know that you could get an actual breakfast at A&W. It was such a treat. My partner and I came here just for the hash browns but ended up staying for a breakfast. I will keep A&W on my radar for breakfasts in the future for sure!

★★★★★
Local Guide
December 22, 2023

Terrific service and food!

Local Guide
December 22, 2023

Service was horrible and server was really rude.

★★★★★
Local Guide
December 22, 2023

Got a wrong sandwich but they did correction

★★★★
December 22, 2023

Many of the tables needed to be wiped, but the food was good and we enjoyed our visit.

★★★
December 22, 2023

The food isnt bad but a while ago staff started yelling at my dad cause he wanted to order the chicken strips and when he left the manager followed him to his car and asked my dad to apologize for upsetting the staff member.

★★★★★
Local Guide
December 22, 2023

Awesome food, fresh n hot. Must visit the store.

★★★★★
December 22, 2023

Always great food and drinks

★★★★★
Local Guide
December 22, 2023

Excellent customer service!! Food was great too?!

★★★★★
December 22, 2023

Amazing service! Best onion rings around!

★★★★
December 22, 2023

Great breakfast sandwich. Good coffee. Great value Food

December 22, 2023

I got severe food poisoning yesterday

December 22, 2023

Server gave my order to skip the dishes. When I asked she lied said that skip ordered first. When u told her I could see the screen with the order times in it she admitted that they gave my order to skip

Local Guide
December 22, 2022

The service here is amazingly slow!! You can see the staff in the windows standing there looking at you doing nothing. I there was 12 people through the Wendys next door in the same amount of time. Ended up leaving & not wasting any more time.

★★★★★
Local Guide
December 22, 2022

Awesome staff. Love the new Renos, especially the new drinks and serve yourself soft drinks station.

Local Guide
December 22, 2022

Unbelievably dry burgers! When we went through the drive-thru we asked for ketchup and mayonnaise and there was not any in the bag of food when we received it. We parked just off to the side and check the bag, then drove around through the drive-thru again didnt stop at the ordering window went straight to the pickup window and ask for ketchup and mayonnaise. The girl that helped us previous looked at us turned to her manager and said oh they were just here you take it. The manager opened the window and asked how she could help, I asked again for ketchup and mayonnaise and she looked at us and said next time you drive through just ask for ketchup and mayonnaise with your order! I told her that we had and she said shed deal with it. Not friendly.

★★★★★
Local Guide
December 22, 2022

Quick service and good food; their onion rings are super crispy and poutine is worth a try!

★★★★
Local Guide
December 22, 2022

Good food, updated the dining room brighter an nicer looking

★★★★
Local Guide
December 22, 2022

Great staff!

★★★★★
Local Guide
December 22, 2022

Owen sound A&W always has been one of the best, and we have been to a few, even the way they pack your food, always hot and fresh and great customer service.

December 22, 2022

workers are not very friendly and lady at speaker was very rude. i work fast food myself and the way some people who work there treat their customers is completely disgusting.

★★★★
Local Guide
December 22, 2022

The new remodel is a big improvement.

★★
December 22, 2022

We found the sanitary conditions to be wanting. The kitchen staff were all without hairnets or gloves. Long hair was hanging out from under caps . Only the counter staff had hairnets. This put us off any desire to eat the food. We feel this is a reflection of poor or unconcerned management who was not even available in the retaraunt.

December 22, 2022

Ordered

Local Guide
December 22, 2022

I love A&W, the food was great!! I went to this location on April 8th at 6:30, the front of house staff were unprofessional and rude. I was waiting for my food filling up my drink and they were just ignoring the next guy in line. I was filling up my drink and getting rid of the foam in my cup (%50 foam, not complaining) and continued filling until it was full of soda. After the whole dilemma with the 2 drinks I was walking out the door and overheard them saying you cant fill up a drink? Do you need me to hold your hand? Whispers or not, this is unacceptable. I will not return to this location and I will no longer recommend friends and family. You lost my business today.

December 22, 2022

do yourself a favour and go next door to Wendys.

★★★★★
Local Guide
December 22, 2022

Gotbuddy burger place was clean service good appreciated the free refill on coffee.

★★★★★
Local Guide
December 22, 2022

Quality fast food and service.

★★★★
Local Guide
December 22, 2022

I had a good breakfast. There has been some renovations since I was last there. Nice.

★★★★
Local Guide
December 22, 2022

Really good teenburgers and coffee !

★★★★★
Local Guide
December 22, 2022

Had the Nashville chicken sandwich and it was 100% better then the one at BK

★★
December 22, 2022

The fact that I can stand there for 5 minutes and not have someone even say hi is honestly sad. I get youre busy and youre training new staff, I have no issue with waiting but having 3 employees stare right at me and not greet me is annoying and rude. Food is good but service is really bad. Glad Wendys is right beside.

★★★
December 22, 2022

Waiting for last 15minutes for the car ahead at the drive through to be served ,, time 07:25 pm and counting

★★★★★
Local Guide
December 22, 2022

I love their buddy burger and fries. And their new cold brew menu is the best

★★★★★
December 22, 2022

Best fast food breakfast

★★★★★
Local Guide
December 22, 2022

Nothing much to say about the food, but the people here had a smile on their faces, so that was a nice thing to see..

★★★★
Local Guide
December 22, 2022

I have never had a bad experience and the food has always been hot and fresh.

★★★
December 22, 2022

Food made incorrectly

★★★★★
Local Guide
December 22, 2022

Love their food never feel sick after eating like I do at Mac Donalds

★★★★★
Local Guide
December 22, 2022

I stopped by the other day to get a Beyond Meat burger (which was excellent as always). I liked the place too, its nice and neat and clean.

Local Guide
December 22, 2022

deserves less than one star. Staff is rude, lazy and there is always hair in my food. If I try to call in to talk to someone about it they scream at me about how it didn t happen. 10/10 would watch the manager try to fight Putin but I think they would get along.

★★★
December 22, 2022

Always great food but the drive thru wait is ridiculous, always sitting in drive thru waiting. I have been only one in drive thru and there be nobody inside and have sat for 10 mins in some cases. I could understand if it was a busy time but its not.

★★★★★
Local Guide
December 22, 2022

Tasty cuts off

★★★★
Local Guide
December 22, 2022

Always good

December 22, 2022

The girl on the speaker was very rude, we asked for a root beer float, she didn t say they changed the floats just said they had one that was blended, when I asked if they still had the floats she was so rude and said I told you!!! Let with nothing. Tooo rude.

★★★
Local Guide
December 22, 2022

Not bad for a quick bite to eat. Their root beer is the best though!

★★★★★
Local Guide
December 22, 2022

Like it

★★★★★
December 22, 2022

Good

★★★★★
Local Guide
December 22, 2022

I had a teen burger combo with sweet potato fries and a frozen Root beer. It was fantastic! To be honest this is the best meal I have had from A&W and I will return Food

★★★
Local Guide
December 22, 2022

The food was kind of bland Nothing good to say

★★★★★
December 22, 2022

They have the freshest burgers and the restaurant is very clean

★★
Local Guide
December 22, 2022

Longest wait time in owensound, but at least I get what I order everytime and the food is always good

★★★
December 22, 2022

I was here with my parents on 12/02/22. We went through the drive-thru. All of that went fine, service was good. We ordered two chubby chicken burger combos and realized when we got home that one pack of fries was missing. Please be more careful packing the food in the future.

★★★★★
Local Guide
December 22, 2022

They always seem to get my order correct, unlike other places.

December 22, 2021

Our meal today at Owen Sound A&W was terrible. After driving 5 hours we wanted something quick and good. Fries were old and cold, onion rings were cold and our spicy habanero chicken burgers were cold. The only good thing was the root beer and thats why I gave them 1 star. My suggestion is go anywhere else in Owen Sound for food. Dont waste your money.

★★★★
Local Guide
December 22, 2021

Another quick and decent breakfast. Coffee is far better than most takeout coffee.

★★★★
Local Guide
December 22, 2021

Good staff

★★★★
Local Guide
December 22, 2021

Good service and a friendly smile!

★★★
Local Guide
December 22, 2021

Good food the fries were hot but the burger was a little dry.

★★★
Local Guide
December 22, 2021

Good service, thank you.

★★★★★
Local Guide
December 22, 2021

Good burgers and fries, and root beer. Always consistent.

★★★
Local Guide
December 22, 2021

Service was slow as they need more staff. Did the best they could. Thanks.

★★★
Local Guide
December 22, 2021

Wanted to eat inside however the sign said please wait here and have proof of vaccination ready so we stood there 5 minutes waiting for someone to come over to us and they never did so we walked out. Drive thru was busy however it was peak lunch time so that is to be expected. Got the mozzarella burger combos and upgraded to onion rings instead of fries. Got told at the window there is an upcharge for that. Wasnt impressed but paid anyway and the food was good. Probably go to Harveys tho next time.

★★★★
Local Guide
December 22, 2021

Good food, nice staff.

★★★★★
Local Guide
December 22, 2021

Great service...dined inside, spaced apart and area was very clean. Had chicken BLT and it was great. Dont eat fast food very often but it was a good lunch!

★★★★★
Local Guide
December 22, 2021

I think theyre the best burgers in town, and the onion rings are the best Ive ever tasted.

★★★★★
December 22, 2021

I ate in, very polite staff verified I was double vaxed, took my order, and delivered food to my table. Everything was very clean.

★★★★★
Local Guide
December 22, 2021

Love the beyond meat burger.

★★★★
Local Guide
December 22, 2021

Mama Burger with cheese, onion rings and Root beer. Cant beet it!

★★★★★
Local Guide
December 22, 2021

Love their food! Its always so delicious and my digs like the doggie treats they get.