Swiss Chalet in Owen Sound

We were the second people in when they opened and it took 30 minutes for our order to finally come out. When it did my sweet potatoe fries were less then a 1/4 of the serving of regular fries with the added up charge. I was assured this is the normal serving size which there is no way was true. I asked another staff who said it was very small. It took another 10min to get our bill and the upcharge was not even removed. They should work on quality control

2 seperate times ordered lobster tail once was 2 inches of lobster heavily freezer burnt And terrible spices put on it, even the garlic butter that it came with couldnt save it or the lemon slice another time ordered mash potatoes and got microwaved instant mash potatoes that look like something out of an instant dinner, disappointed twice

Nothing like great food from friendly staff like both Jenns.

Always a wonderful time yummy

Great chicken. Attentive waitress

Fantastic. We have been going to Swiss Chalet for quite a few years. The waiters are very excited and friendly people people, and especially one they get to know, and go out of the way to please the patrons

A couple came in a dog that wasnt a service dog. They were allowed to stay. Not going back there again Food : 5/5

Loved the robot!!!

Delicious food, fast service, good value, good portions, many food options, friendly staff.

Our server, Jennifer, seemed to be the only server on duty. Ive never seen such a hard worker. Nothing but smiles and incredible service. We come to this swiss chalet for her. Thank you Jennifer. Dietary restrictions: Good options for better eating

Food was very good as expected. The restaurant was quite busy but service was quick. The robot delivering food was a hit with patrons. The furnishings are a bit worn the only negative. Definitely recommend this location.

Are server was very pleasant and the service was great, And the the food was fresh and delicious thanks to Jennifer .

Thanks Jennifer! Also Happy Birthday.

Our server was Neeraj! He was efficient, friendly, professional We really appreciated his service. Thanks again Recommended dishes Quarter Chicken Dinner

I went to the Harveys side at this location. The Swiss chalet I havent been in a while but theyve always been good.

Very slow service, will not dine here again

Tables are sticky. There has not been ice for the pop since our July vist and it is now the end of August. Washroom floors in both the mens and womens washroom are sticky. Ick!!!! Definitely gone down hill.

Our waitress was excellent!

Matthew was an amazing server, very kind and helpful!!

Matthew was our server. He was amazing. Treated the children great and us too. Great job Matthew.

We love eating here as long as Angela is working she is super nice and understanding and does her best to do all she can to make us happy. People like her should be paid well so they continue to work here for a long time we will be back Kid-friendliness: Only thing we didn t like was the kids Mac and cheese it was gross hard noodles with melted marble cheese my daughter didn t like but Angela fixed her up all good

Good service and the food was very tasty

Very tasty food. It is served with a robot. The chickens are simply awesome. There are even kids menus. We were very satisfied. Price performance great. Unfortunately the toilets were a bit dirty. The children were even allowed to choose a gift from the treasure chest at the end. Highly recommended Vegetarian options: Yummy

We are on vacation we arrive in the city transmission loose on our vehicle, storm, we decide to get a room and go get a good meal and look at the size of my thigh a real joke I also had a poutine that was ready surely from one end it looked like soup. Very very disappointed

The food was good and the servers were friendly.

Excellent service from our waitress Angela. Thank you Angela!

Roast beef au jus sandwich without the jus was a let down

Cathy was an excellent server!

Cathy is very friendly, warm, and made this experience very welcoming. I will most definitely be coming back. Thanks Cathy

Delicious, great service, would like to see crispy chicken again. Parking: Good parking Food : 5/5 |

Natt was very attentive and friendly, little robot bringing the food was entertaining...definitely enjoyed our visit

great service

Picked up a family pack and the buns were like stones.

Very bad experience from the staff specially from the manger. He was rude with his expressions and attitude towards me and my company, I felt disappointed till the very end.

Angela was such a joy a feather in your hat for hiring her. Love ya Angie

We ordered online for a pickup. Service was great and staff were very friendly.

Had a lovely time with friendly atmosphere & exceptional service. Definitely would come again, Jenna killed it!

Jenna gave us superb service and the food was delicious!

Great family restaurant. Good food and reasonable prices

Delicious, and very happy with their attention to requirements for Celiac disease. Dietary restrictions: They are very careful to provide gluten free food

Jennifer S was a great server! Very conscious of my gluten allergy.

Jennifer was very quick and helpful

Good, predictable food at good prices. Great service. Standard Swiss Chalet ambiance ( comfortable but unpretentious).

Quarter chicken dinner was fantastic as always, were never let down by Swiss chalet. Jennifer was our server and well definitely ask for her when we come back. She was pleasant and made sure we had everything we needed. 5 out 5 service

This Swiss Chalet is my favorite to go to. Emma our waitress was great. Always a good meal. Kid-friendliness: My son likes his menu to color his chicken strips and his dessert and eventually his prize from the treasure chest.

Emma was an amazing server very polite and helpful

Good food, good service will be back again -Jen good server A +

It was our anniversary and we always look forward to swiss chalet and they didnt disappoint!!! Everything was on point and they even treated us to an extra piece of pie. We didnt have to share!! Parking:

Jennifer was did a great job with our big group Parking: On site with overflow Food : 4/5 |

Swiss chalet is so amazing and what makes the experience even better is having Jennifer as my server !!! She rlly went above and beyond to make sure I had a great experience!!!!! Will be back!

We had Jennifer tonight. I had to tell her that I was so happy to have her as a server, as I was very hungry and thirsty....and she is the best server here

Emma Rocks! Great service and very attentive. :)

Our server Emma was extremely proficient and attentive. She has a lovely personality and was able to laugh with us while remaining professional.

Emma, very attentive, happy go lucky. Loved her service!

Good food , great service! Thanks Emma! Parking: Owen Sound Food : 5/5 |

payton and emma were great

As far as corporate restaurants go, Swiss Chalet provides the best in fresh food. And hey Chalet sauce. the service though is amazing. In particular our last server was Emma was excellent and an assert. Dietary restrictions: Never any just sour cream for baked potatoes. Only the prepackaged with chives, which I cannot have. Same with onions and dill.

My friend and I come to Swiss weekly and absolutely love the food and service. Efficient and pleasant thanks Jennifer

Emma Catley is an amazing waitress

Neeraj was an excellent server. He was very attentive and joked with our kids. Super friendly smile!

Amazing service will be back thanks Jenn

Great place! Jennifer went above and beyond to make sure we had what we needed! Parking: Front door! Food : 5/5 |

Great food! Friendly service! Jenn is a great waitress! Parking: Lots of parking in the front for easy accessibility as well as parking around the side and in the back. Food : 5/5 |

I had a great experience there. My server Jennifer Scott was amazing. Had great food, great service as well. I highly recommend.

Came here with friends for dinner. Emma did an amazing job.

Our server, Jennifer, is terrific! Great service! Dietary restrictions: We have Celiac Disease. Our server, Jennifer, understood the concerns about gluten cross-contamination and alerted the kitchen to ensure our meals were prepared safely.

Great experience with staff and service. Definitely would recommend to dine-in!!!

The service by Matthew was fantastic and made the meal.

Wonderful atmosphere and killer food! Staff is always friendly and kind

Great place now. Better management. She was around to the tables, ensuring everyone was satisfied with everything. Food and Service was excellent. Food

Harveys burgers taste so good right off the grille. Choose your toppings.

Cathy was our server she was fantastic, we had great service! Thanks!

Great service, great atmosphere! Probably the best service Ive gotten in a while, thanks our server Angela was terrific!

The best customer service I ve had in a while, thanks to our friendly server Angela! She was incredibly attentive and friendly!

Jenna our server was great!

The Owen Sound location has always been great. Wonderful service, and accurate with packing the orders, even with the small details. The accuracy part is what keeps me coming back. Nothing worse than leaving only to find out later something is missing. Don t have to worry about that here.

Parking: Excellent food and superb customer service Food

Angela was amazing! She really made our day with kind and swift service with a beautiful smile! She let us know our pie was free because we had a CAA card. We had no idea this was a thing. Made it that much sweeter :) And she made sure we got our Scene Card points. A lovely Swiss Chalet experience!

Parking: Lota of space Food

Cathy was very polite and efficient

Excellent service by Angela! Attention to detail and fantastic customer service! Thank you!!

Angie was wonderful. Special service and helpful.

Jennifer very friendly

Great place great staff and jennifer was great

Jenna was an excellent server. She on top of my drink refill. Food was great!! Fries were crispy without specifically asking for them to be done that way. Music was alittle too loud. Parking: Convenient location after shopping.

Dietary restrictions: Lots of choices to make it easier to stay on top of living a healthy lifestyle Food

Jennifer W was most pleasant and friendly. Food was excellent as usual. Another terrific dining experience

Greeted professionally and cheerfully by Jennifer. Jennifer works hard and pays attention to detail. Aware of safety when serving the elderly. Excellent service!!! Parking: 3 large handicap spots Wheelchair accessibility: Yes. Automatic doors open

Swiss Chalet provides an very welcoming experience. The quality of the food is outstanding and the service is very efficient. The stir fry is an outstanding dish and I definitely recommend giving it a try your next visit. Matt and Marissa were exceptional servers!!

Angela is the best server ever. She makes it a pleasure every time we come in.

Kirsten provided great service and with a smile

Marissa, our server was very attentive, but not hovering. The food was delicious, as usual.

Emma was good

Enjoyed another great meal today. Cathy was fantastic as always

Always fast and fresh, server was very attentive!! Great portion as well!

The service was wonderful as always! Cathy was lovely. And the food was delicious and quick to come to our table Food : 5/5

Jennifer, our waitress, was friendly and very efficient. Dietary restrictions: Gluten friendly options preferred. Food : 4/5 |

Always great everything! Jen enhances our visits with her sunshine! Thank-you!

Jennifer Wheelchair accessibility: Wooo Food : 4/5 |

Cathy our server was attentive and friendly! Food was good and came out quick perfect for our quick work lunch break.

Jennifer was an amazing, very cheerful and big smile every time she visited our table.

Jennifer was an amazing server. She took such good care of us and she was so attentive. She refilled ours drinks before they were empty and her positive attitude was so wonderful!

Place was far from busy. Went for the special, expected it to be hot , warm at best.. They were out of chocolate milk. The roll ended up being a half of a hamburg bun. White meat if fresh and hot is good. I had to drink a lot of water to wash it down. When we were finished the girl came around , I asked about if they were still doing the sauce.. opps I forgot If she would of come back to see if everything was Ok I would of had it warmed up. She was doing what some other place. My wife paid the bill or there would be not tip for her.. Jenna E, needs training.

Great service with Jennifer and great food, thanks for lunch!

Disappointed! We had a take out order. One piece of chicken was burnt black on the end. The other piece was over baked and dried out on top. I ordered a Caesar salad. I found when I got home that there was no dressing.

Swiss Chalet is our go to place. We are a family of 6 and it s very affordable. Jen and Angela are amazing at their job!!!! The food is always delicious Pretty much the only restaurant we go to in Owen Sound. Always a pleasure!!!

Angela is an excellent waitress!!!

Emma was great

Vegetarian options: Chicken quesadilla, veggies stir fry, veggie burger

Both Jenns and the staff of Swiss Chalets Owen Sound where amazing. I was spoiled for my Birthday dinner.

Alina was very sweet and helpful. She made the dining experience what it is

We ate here lastnight and everyone enjoyed their meal and Our server Jennifer was awesome!

Take out order was ruined by a big black hair in my food. I was told that if I dont tip enough that is what should be expected. I wont be returning.

Slowest service of any Swiss we have ever been to and we have been to many (30+).

Angela was great waitress, we will definitely be back. She even knew who won the hockey game. Enjoyable experience.

Jenna was an amazing server tonight! Very quick service and food was amazing. Made sure we had everything we needed.

Always wonderful food and amazing service! We normally don t go in and eat but did this last time and our boys were treated so so amazing it really was a great meal out!

Marissa Is the BEST server I have ever had!!! 10 out of 10 recommend! Very attentive, kind, and overall AMAZING!!! Food was very good!!! Definitely recommend!

Everything is awesome here, especially our server Yana, very nice and attentive.

Twas lovely Parking: Roomy Food : 5/5 |

Service was A1 great on a busy Thursday evening before a Friday holiday long weekend. Food came fast and was hot. Jennifer was my server and she was very good; her hospitality and professionalism was spot on.

Yana. Very nice server. Made our outing special. Thanks Yana

We always love Swiss Chalet Vegetarian options: Great vegetarian options Food : 5/5 |

Floor is greasy. Elderly user of rubber-tipped canes.. very dangerous

We ordered a pick up family dinner. We had lots and it was good food and a good selection. French fries were very little but tasty.

Music too loud for us. Vegetarian options: Green beans were a nice option. Food : 5/5 |

Wonderful service! Thank you Jennifer Food

Jennifer was amazing server so friendly we didn t have to ask for anything she gave us all we needed She s awesome Food

Our server was prompt and extremely nice Love the two can Food

Great service from Jennifer! Thanks!

Jennifer was a wonderful server!

Parking: Great parking Kid-friendliness: Great atmosphere Food : 5/5 |

Been a big fan of Swiss Chalet for many years.. and the one big thing other than the great food is the warm friendly staff... especially Jennifer!!!

Our lovely server was Jennifer. Very friendly, and knowledgeable. She also mentioned she loved her job and the people she works for are very good to their staff and pay well. Bravo Swiss Chalet! Food

Jennifer was super sweet, snd very attentive Excellent service! Food : 5/5

My husband and I eat at Swiss Chalet whenever we come into Owen Sound (were from Hanover). Its the best bang for our buck with great food and great prices. But thats not the only reason why we keep coming back. The staff is sooooo welcoming. Jen, in particular, is amazing! She treats us like family and is always smiling, professional and quit witted. Even if we get another server (and theyre all great), we try to search out Jen. She always has a way to make us laugh. Boring is not in her vocabulary and we know well leave even happier than when we arrived.

Great quickly served food. Addison was Awesome helpful server.

served by jennifer...fantastic food fantastic please keep the fish and chips!! Food : 5/5

Destiny was our hostess and was excellent. Very friendly and attentive to needs. Angie was our server and I cannot say enough about her. Superb is not even a high enough description for her service. I have never given hostesses or waitresses positive comments. We usually complain when such is not good enough. But when exceptional service is given it needs to be acknowledged. They both deserve a raise.

My lunch was excellent! Really loved the loaded potato soup.

Our Server Jennifer was amazing. Very funny. The food is always good.

Good food, and our server Jennifer was amazing.

Always good!!

This is the filthiest Swiss Chalet Ive ever been to. The staff and food were fine but there was garbage all over the floors, gunk all over the salt and pepper shakers and the washrooms were atrocious. Falling apart and filthy. So disgusting.

Our first impression is we want to come back... With a smiling hostess greeting, we immediatly felt both warm and welcomed!! Jennifer (aka Scotty) served us with a pleasant smile and genuine great service. No surprise this is a great restaurant choice, Jennifer has been with this restaurant for 12 yrs, which speaks volumes about the owner. Good job Mr. Owner. The food... usual great tasting with good portions. Coffee was hot and fresh. THANKS for a great time team Swiss Chalet, and Jennifer!

If you have 4 people or more they wont seat you according to their safety rule. No one mentioned this so we waited for 50 minutes with a 2 year old, 6 year old and 8 year old. They also dont think logically to wait for 2 tables to finish and put them together. Insead they just make you wait and allow new people to come through the door and get seated Immediately, never making space and making you wait longer. This is not a family restaurant. They only cater to small groups under 4. It is not family friendly the way I remember it growing up. We havent been in many years and was excited to bring my family for a wholesome healthy meal. Instead we left, I yelled, kids cried and we went to McDonalds. We will never return to a Swiss Chalet after this experience. Its unfortunate it turned out this way. All the best.

Went here for lunch today and we were so mistreated by the waitress Jen . She was implying that my family was lying about the soup tasting a bit sour. She gave us attitude and went on to say I eat this everyday . I don t know why she felt the need to stand there and fight with us about the soup. When we were about to pay, my aunt asked her if they take taxes for status card (some places do!) she snapped back at us saying she worked here at this Swiss chalet for 12 years and has never taken the status card. Giving us attitude stating there was no button to do so. That was totally fine with us but what s wrong for asking a question? We asked for a manager to speak to and she turned around, yelled something at us while walking away. I couldn t believe the ignorance and unprofessional customer service I experienced coming here. I do not recommend coming here.

Always great place except today there was heavy classic rock playing the whole time. Not pleasant at all. Waitress name was Angie and service was incredible! Food

Definitely will return amazing atmosphere and very friendly service.

Food was nice and hot on the outside but the chicken seemed a little under done near the centre, we mentioned it to our server and the manager brought us new chicken.

Thank you once again to our favourite wait staff Jennifer! Always on the ball, getting us what we want before we ask. Superstar status! Cheers Food

My sister and I had lunch at the Owen Sound restaurant today and Cathy was our waitress. She was friendly and very helpful with suggestions. She kept coming back to see if all was well. We were extremely pleased with her service. We ll be back again!! Thanks Cathy.

Friendly staff, so busy we waited for 10 minutes to be seated but 3 staff members while walking by asked if we ve been talked to and it was a great experience with our server So thank you

Our waitress Jenn was exceptional ! Attentive, courteous, friendly and professional. Thank you Jenn !! Parking: We have mobility restrictions so the handicap parking by the entrance is really appreciated. Thank you !

Food was fresh and service was great. Thanks Addison for you re service :)

Payton was great

Addison is great

Jennifer was a great service! And so was the food!

Addison was so amazing!!

Addison Hoffman was a fantastic server everything came out quickly and she was always prompt with all service

I came into this location a little over a week ago with my family. I always have a good experience but this time it was outstanding. I ordered my usual which is the ribs with fries and they were delicious. Our server Addison was amazing and I will for sure be coming back and requesting her!!

Addison was an awesome server!!

Addison had amazing service thank you

Addison was a pleasure to have as a waitress. She was friendly and so helpful with the kids being noisy. Also was very attentive our table.

Really nice meal with the 2 can dine for $19.99. Meals came out quick and hot. Generous with the fries along with quarter chicken leg. Our server Addison was fantastic. Great energy, professional and very attentive. The restaurant filled up fast- so go a bit early! Swiss chalet will have this meal deal every Tuesday beginning Feb 6 until October.

My wife and I enjoyed dinner at Swiss chalet in Owen sound. Our server Addison was wonderful. Her smile was welcoming and she was an amazing server. Personable and kept on checking how our dinner was. Thank you Swiss chalet for hiring such wonderful staff.

Great food and amazing service. Our hostess Addison was quick, cheery and efficient. Happy to see young folk still knowing what service means!!! As a senior it makes me come back next Saturday too!!

Our server Addison was absolutely fantastic, she is an asset to the restaurant and with service like that I will definitely be bringing my family and friends back!!

Server Addison took care of us for our delicious supper would recommend to anyone 10/10

Addison Parking: Thank you for service, Addison Food : 5/5 |

I went in about a week ago Addison was my server she was super friendly and extremely helpful with giving us recommendations for what to order! The food was great, and service was quick. I highly recommend this restaurant.

Stopped in for dinner with my fiancée, food came out quick and was hot/fresh. Our server Jen (Scotty) was very polite and professional, she was also able to recommend an appetizer to us that I had never tried before (chicken spring rolls) which turned out to be excellent in taste!. We appreciate having a wonderful server, and great food... thanks Jen and staff!.

I thoroughly enjoyed my last visit to Swiss Chalet with family, the service was exceptional, thanks to Addison who was our server. Will definitely be coming back again soon.

Great experience, staff was very attentive. Chicken was delicious.

Friendly

Our waitress Jennifer was very kind to us and will probably bring in more customers she was very friendly and extremely helpful

My husband and I visit this restaurant at least once a week. We are always happy to see the Jens . Server Jen always knows what we want to drink and often takes time to have a little chat. Always pleasant and on top of things. GM Jen always stops by our table to check up on us! I love this location. The team makes it always a fun experiencr n

I love the Owen Sound Swiss Chalet! The food is always great and the services couldnt get better! Also our server Angie is the best as shes always super helpful and we have fantastic conversations! 10 out of 10 for just her alone! Parking: Great parking space but Im positive that they could get a bigger one since they are the best in town. :D

Angie was awesome!!!

Great food , thank you Jen for the amazing hospitality. I ll be back

Our meal was delicious, and we love the 2 can dine! Our server, Jennifer was outstanding! Very pleasant and attentive! Not to mention super friendly! See you next Tuesday lol

Destiny was amazing when I asked if it was possible to get in and out in under an hour. She seated me with Angie who was friendly, attentive, fast and efficient. Food was great! Atmosphere was relaxing enough for me to chill on my lunch and get work done before I was served.

Addison did an amazing job tonight.

Angie was our waitress and she certainly made our dinner a pleasure! She has worked there for over 8 years and has always been one of the very best waitresses! We always hope to have her when we go. I do hope they do get some new tables soon as they are in rough shape! The table is a a bit high and tight. Also our meal was great but it is sad that there isnt a vegetable that comes with a simple quarter chicken dinner, just the meat a bun and your fries or a potato. Otherwise always a good experience!

Jen was amazing!!! So kind and served us wonderfully

Jen was so sweet and the best server ever!!!

Best Swiss Chalet around! French Fries are fresh cut and couldnt be any more delicious. The servers are always so pleasant, and very attentive, especially Jen! Just all around fantastic.