Swiss Chalet in Owen Sound

1598 18th Ave E Unit 1002, Owen Sound, ON N4K 0A4, Canada

★★★★☆
(665 reviews)
Categories: Restaurant

About

Swiss Chalet in Owen Sound, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Website
swisschalet.com
Address
1598 18th Ave E Unit 1002, Owen Sound, ON N4K 0A4, Canada
Plus Code
H3FP+RH Owen Sound, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–10 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11 AM–10 PM
Saturday
11 AM–10 PM
Sunday
11 AM–9 PM

Services

Service options
Kerbside pickup Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

4.3
★★★★☆
665 reviews

Most Mentioned

server (29) dinner (28) fries (27) smile (12) drive thru (11) ribs (11) kids (9) food and service (7) birthday (6) pie (5)
5 stars
449
4 stars
97
3 stars
44
2 stars
25
1 stars
50
★★★★★
December 14, 2024

Our hockey team had an amazing experience at Swiss Chalet today! We arrived with a big group and no prior notice, but the staff welcomed us with open arms. They quickly arranged seating for everyone and were so patient and friendly, especially with the kids. The service was flawless—no errors with the orders, everything came out quickly, and the food was absolutely delicious. It’s clear the staff takes pride in what they do, and their kindness made our visit extra special. If you’re looking for a place that can handle groups with ease and still provide exceptional food and service, Swiss Chalet is it (but maybe give them more notice than we did). We’ll definitely be back the next time our team plays in Owen Sound!

★★★★★
November 20, 2024

Natasha is the exact reason that my daughter and I will be coming back! Natasha, from the beginning, was bubbly, caring, and knowledgable about the various meal choices that I couldn't seem to figure out. Natasha didn't rush me and helped me to feel welcome. Jen does a great job with the staff and environment, always making sure that the restaurant is clean and well decorated. The festive season is upon us and the Swiss Chalet restaurant felt that way. The music was at the perfect decibels for polite conversation. Every Shirley Temple refill that I needed, Natasha was right on it! I opted for the pot pie and wanted to try Natasha's suggestion about the quesadillas. However, I've never tried Swiss Chalet pot pie and really wanted to see if it's as good as the restaurant's other meals. I'm beyond stuffed! The wrong soup came out initially but Natasha quickly rectified it with a smile and exuberance. She consistently took care of my seven year old daughter, even when my daughter couldn't make up her mind for toppings with respect to the dessert, lol. I'll come again and ask specifically to be seated in Natasha's section :D! Come for the food, stay for the hospitality!

★★★★★
November 17, 2024

My husband, daughter and I had dinner at Owen Sound Swiss Chalet last night, and it was so fantastic!! There was a large birthday party going on, a sports team was there with a group of 50, and every table was packed!! Despite it being crazy busy, the host staff, the wait staff, and the kitchen staff were all EXCEPTIONAL!!! Watching the waitresses work together and serve tables was like watching a performance. They are all so amazing at their jobs, and were so incredibly friendly while handling such a hectic dinner service. The food came out quick, and was perfectly delicious!! Shout out to Jenna E, our lovely waitress, for helping us to have such a lovely dinner and family experience!! Also a shout out to manager James, who is doing an exceptional job and leading such a Rockstar team!! Owen Sound Swiss Chalet, you rock it every time!!! AMAZING job, team!!!

★★★★★
October 3, 2024

I recently dined at Swiss Chalet, and I must say, it was an outstanding experience from start to finish! The atmosphere was cozy and welcoming, perfect for a relaxing meal. I ordered the ribs and a special treat—ghost pepper wings made by Andrew—and they were absolutely amazing! The flavors were bold, and the wings had the perfect balance of heat and taste. The portions were incredibly generous, and considering the quality and quantity of the food, the prices were more than reasonable. Our server, Jennifer, was fantastic—super helpful, attentive, and always with a friendly smile. She made sure we had everything we needed, adding to the overall wonderful dining experience. I highly recommend Swiss Chalet for anyone looking for great food, great service, and great value!

★★★★
September 2, 2024

Been a while since we visited this location. We waited quite a while for our food but it was sooo worth it. They've changed their fries and they're amazing, really taste like fresh cut. And the food came to our table HOT. As always, good value and excellent service. Good job, folks!

★★
August 27, 2024

Took my daughter here on August 26, 2024 for her birthday, ordered a draft beer, was told their machine wasn’t working for draft beer. Ordered a pop and water for the table, drinks came out without ice, was told they didn’t have any ice. Came time for dessert, was told all their pies and cheesecake were frozen, couldn’t order them…..not sure what was going on with this restaurant, but not a great night for celebrating a birthday

★★★★★
July 2, 2024

Food was hot...portions where good...and Tuesday is 2 can dine ...2 quarter chicken dinner's for 20 bucks

June 4, 2024

This was uncomfortable coming this time. It has way too cool as you walked in. I ordered the chicken pot pie. It's served in a stoneware bowl. You could literally see the steam coming from the meal, way too hot. A person could heat burn their tongue or the roof of their mouth. The crust was cold yet, the chicken part was too hot. The cook doesn't need to have the oven at 450° lets just say for 10 minutes?! Turn the oven down 5° for 7 minutes. The server asks if I wanted to have it in a bigger bowl with ice cubes?

Local Guide
December 21, 2024

We were the second people in when they opened and it took 30 minutes for our order to finally come out. When it did my sweet potatoe fries were less then a 1/4 of the serving of regular fries with the added up charge. I was assured this is the normal serving size which there is no way was true. I asked another staff who said it was very small. It took another 10min to get our bill and the upcharge was not even removed. They should work on quality control

December 19, 2024

2 seperate times ordered lobster tail once was 2 inches of lobster heavily freezer burnt And terrible spices put on it, even the garlic butter that it came with couldnt save it or the lemon slice another time ordered mash potatoes and got microwaved instant mash potatoes that look like something out of an instant dinner, disappointed twice

★★★★★
Local Guide
December 17, 2024

Nothing like great food from friendly staff like both Jenns.

★★★★★
Local Guide
December 15, 2024

Always a wonderful time yummy

★★★★★
Local Guide
December 15, 2024

Great chicken. Attentive waitress

★★★★★
Local Guide
November 22, 2024

Fantastic. We have been going to Swiss Chalet for quite a few years. The waiters are very excited and friendly people people, and especially one they get to know, and go out of the way to please the patrons

November 22, 2024

A couple came in a dog that wasnt a service dog. They were allowed to stay. Not going back there again Food : 5/5

★★★★★
Local Guide
November 22, 2024

Loved the robot!!!

★★★★★
November 22, 2024

Delicious food, fast service, good value, good portions, many food options, friendly staff.

★★★★★
October 22, 2024

Our server, Jennifer, seemed to be the only server on duty. Ive never seen such a hard worker. Nothing but smiles and incredible service. We come to this swiss chalet for her. Thank you Jennifer. Dietary restrictions: Good options for better eating

★★★★★
Local Guide
October 22, 2024

Food was very good as expected. The restaurant was quite busy but service was quick. The robot delivering food was a hit with patrons. The furnishings are a bit worn the only negative. Definitely recommend this location.

★★★★★
October 22, 2024

Are server was very pleasant and the service was great, And the the food was fresh and delicious thanks to Jennifer .

★★★★★
Local Guide
October 22, 2024

Thanks Jennifer! Also Happy Birthday.

★★★★★
October 22, 2024

Our server was Neeraj! He was efficient, friendly, professional We really appreciated his service. Thanks again Recommended dishes Quarter Chicken Dinner

★★★★★
Local Guide
September 22, 2024

I went to the Harveys side at this location. The Swiss chalet I havent been in a while but theyve always been good.

★★
September 22, 2024

Very slow service, will not dine here again

★★
September 22, 2024

Tables are sticky. There has not been ice for the pop since our July vist and it is now the end of August. Washroom floors in both the mens and womens washroom are sticky. Ick!!!! Definitely gone down hill.

★★★★
Local Guide
September 22, 2024

Our waitress was excellent!

★★★★★
September 22, 2024

Matthew was an amazing server, very kind and helpful!!

★★★★★
September 22, 2024

Matthew was our server. He was amazing. Treated the children great and us too. Great job Matthew.

★★★★★
September 22, 2024

We love eating here as long as Angela is working she is super nice and understanding and does her best to do all she can to make us happy. People like her should be paid well so they continue to work here for a long time we will be back Kid-friendliness: Only thing we didn t like was the kids Mac and cheese it was gross hard noodles with melted marble cheese my daughter didn t like but Angela fixed her up all good

★★★★★
Local Guide
September 22, 2024

Good service and the food was very tasty

★★★★★
September 22, 2024

Very tasty food. It is served with a robot. The chickens are simply awesome. There are even kids menus. We were very satisfied. Price performance great. Unfortunately the toilets were a bit dirty. The children were even allowed to choose a gift from the treasure chest at the end. Highly recommended Vegetarian options: Yummy

★★
September 22, 2024

We are on vacation we arrive in the city transmission loose on our vehicle, storm, we decide to get a room and go get a good meal and look at the size of my thigh a real joke I also had a poutine that was ready surely from one end it looked like soup. Very very disappointed

★★★★★
Local Guide
September 22, 2024

The food was good and the servers were friendly.

★★★★★
September 22, 2024

Excellent service from our waitress Angela. Thank you Angela!

★★★
August 22, 2024

Roast beef au jus sandwich without the jus was a let down

★★★★★
August 22, 2024

Cathy was an excellent server!

★★★★★
August 22, 2024

Cathy is very friendly, warm, and made this experience very welcoming. I will most definitely be coming back. Thanks Cathy

★★★★★
August 22, 2024

Delicious, great service, would like to see crispy chicken again. Parking: Good parking Food : 5/5 |

★★★★★
Local Guide
August 22, 2024

Natt was very attentive and friendly, little robot bringing the food was entertaining...definitely enjoyed our visit

★★★★★
July 22, 2024

great service

July 22, 2024

Picked up a family pack and the buns were like stones.

June 22, 2024

Very bad experience from the staff specially from the manger. He was rude with his expressions and attitude towards me and my company, I felt disappointed till the very end.

★★★★★
June 22, 2024

Angela was such a joy a feather in your hat for hiring her. Love ya Angie

★★★★★
June 22, 2024

We ordered online for a pickup. Service was great and staff were very friendly.

★★★★★
June 22, 2024

Had a lovely time with friendly atmosphere & exceptional service. Definitely would come again, Jenna killed it!

★★★★★
Local Guide
June 22, 2024

Jenna gave us superb service and the food was delicious!

★★★★★
June 22, 2024

Great family restaurant. Good food and reasonable prices

★★★★★
June 22, 2024

Delicious, and very happy with their attention to requirements for Celiac disease. Dietary restrictions: They are very careful to provide gluten free food

★★★★★
June 22, 2024

Jennifer S was a great server! Very conscious of my gluten allergy.

★★★★★
June 22, 2024

Jennifer was very quick and helpful

★★★★
June 22, 2024

Good, predictable food at good prices. Great service. Standard Swiss Chalet ambiance ( comfortable but unpretentious).

★★★★★
June 22, 2024

Quarter chicken dinner was fantastic as always, were never let down by Swiss chalet. Jennifer was our server and well definitely ask for her when we come back. She was pleasant and made sure we had everything we needed. 5 out 5 service

★★★★
June 22, 2024

This Swiss Chalet is my favorite to go to. Emma our waitress was great. Always a good meal. Kid-friendliness: My son likes his menu to color his chicken strips and his dessert and eventually his prize from the treasure chest.

★★★★★
June 22, 2024

Emma was an amazing server very polite and helpful

★★★★★
June 22, 2024

Good food, good service will be back again -Jen good server A +

★★★★★
June 22, 2024

It was our anniversary and we always look forward to swiss chalet and they didnt disappoint!!! Everything was on point and they even treated us to an extra piece of pie. We didnt have to share!! Parking:

★★★★
June 22, 2024

Jennifer was did a great job with our big group Parking: On site with overflow Food : 4/5 |

★★★★★
June 22, 2024

Swiss chalet is so amazing and what makes the experience even better is having Jennifer as my server !!! She rlly went above and beyond to make sure I had a great experience!!!!! Will be back!

★★★★★
June 22, 2024

We had Jennifer tonight. I had to tell her that I was so happy to have her as a server, as I was very hungry and thirsty....and she is the best server here

★★★★★
June 22, 2024

Emma Rocks! Great service and very attentive. :)

★★★★★
June 22, 2024

Our server Emma was extremely proficient and attentive. She has a lovely personality and was able to laugh with us while remaining professional.

★★★★★
June 22, 2024

Emma, very attentive, happy go lucky. Loved her service!

★★★★★
June 22, 2024

Good food , great service! Thanks Emma! Parking: Owen Sound Food : 5/5 |

★★★★★
June 22, 2024

payton and emma were great

★★★★★
June 22, 2024

As far as corporate restaurants go, Swiss Chalet provides the best in fresh food. And hey Chalet sauce. the service though is amazing. In particular our last server was Emma was excellent and an assert. Dietary restrictions: Never any just sour cream for baked potatoes. Only the prepackaged with chives, which I cannot have. Same with onions and dill.

★★★★★
June 22, 2024

My friend and I come to Swiss weekly and absolutely love the food and service. Efficient and pleasant thanks Jennifer

★★★★★
June 22, 2024

Emma Catley is an amazing waitress

★★★★★
June 22, 2024

Neeraj was an excellent server. He was very attentive and joked with our kids. Super friendly smile!

★★★★★
June 22, 2024

Amazing service will be back thanks Jenn

★★★★★
June 22, 2024

Great place! Jennifer went above and beyond to make sure we had what we needed! Parking: Front door! Food : 5/5 |

★★★★★
June 22, 2024

Great food! Friendly service! Jenn is a great waitress! Parking: Lots of parking in the front for easy accessibility as well as parking around the side and in the back. Food : 5/5 |

★★★★★
June 22, 2024

I had a great experience there. My server Jennifer Scott was amazing. Had great food, great service as well. I highly recommend.

★★★★★
June 22, 2024

Came here with friends for dinner. Emma did an amazing job.

★★★★★
June 22, 2024

Our server, Jennifer, is terrific! Great service! Dietary restrictions: We have Celiac Disease. Our server, Jennifer, understood the concerns about gluten cross-contamination and alerted the kitchen to ensure our meals were prepared safely.

★★★★★
June 22, 2024

Great experience with staff and service. Definitely would recommend to dine-in!!!

★★★★★
June 22, 2024

The service by Matthew was fantastic and made the meal.

★★★★★
June 22, 2024

Wonderful atmosphere and killer food! Staff is always friendly and kind

★★★★★
June 22, 2024

Great place now. Better management. She was around to the tables, ensuring everyone was satisfied with everything. Food and Service was excellent. Food

★★★★
Local Guide
June 22, 2024

Harveys burgers taste so good right off the grille. Choose your toppings.

★★★★★
June 22, 2024

Cathy was our server she was fantastic, we had great service! Thanks!

★★★★★
Local Guide
June 22, 2024

Great service, great atmosphere! Probably the best service Ive gotten in a while, thanks our server Angela was terrific!

★★★★★
June 22, 2024

The best customer service I ve had in a while, thanks to our friendly server Angela! She was incredibly attentive and friendly!

★★★★★
Local Guide
June 22, 2024

Jenna our server was great!

★★★★★
June 22, 2024

The Owen Sound location has always been great. Wonderful service, and accurate with packing the orders, even with the small details. The accuracy part is what keeps me coming back. Nothing worse than leaving only to find out later something is missing. Don t have to worry about that here.

★★★★★
June 22, 2024

Parking: Excellent food and superb customer service Food

★★★★★
June 22, 2024

Angela was amazing! She really made our day with kind and swift service with a beautiful smile! She let us know our pie was free because we had a CAA card. We had no idea this was a thing. Made it that much sweeter :) And she made sure we got our Scene Card points. A lovely Swiss Chalet experience!

★★★★★
June 22, 2024

Parking: Lota of space Food

★★★★★
June 22, 2024

Cathy was very polite and efficient

★★★★★
June 22, 2024

Excellent service by Angela! Attention to detail and fantastic customer service! Thank you!!

★★★★★
June 22, 2024

Angie was wonderful. Special service and helpful.

★★★★★
June 22, 2024

Jennifer very friendly

★★★★★
June 22, 2024

Great place great staff and jennifer was great

★★★★★
Local Guide
June 22, 2024

Jenna was an excellent server. She on top of my drink refill. Food was great!! Fries were crispy without specifically asking for them to be done that way. Music was alittle too loud. Parking: Convenient location after shopping.

★★★★★
June 22, 2024

Dietary restrictions: Lots of choices to make it easier to stay on top of living a healthy lifestyle Food

★★★★★
June 22, 2024

Jennifer W was most pleasant and friendly. Food was excellent as usual. Another terrific dining experience

★★★★★
June 22, 2024

Greeted professionally and cheerfully by Jennifer. Jennifer works hard and pays attention to detail. Aware of safety when serving the elderly. Excellent service!!! Parking: 3 large handicap spots Wheelchair accessibility: Yes. Automatic doors open

★★★★★
June 22, 2024

Swiss Chalet provides an very welcoming experience. The quality of the food is outstanding and the service is very efficient. The stir fry is an outstanding dish and I definitely recommend giving it a try your next visit. Matt and Marissa were exceptional servers!!

★★★★★
June 22, 2024

Angela is the best server ever. She makes it a pleasure every time we come in.

★★★★★
June 22, 2024

Kirsten provided great service and with a smile

★★★★★
Local Guide
June 22, 2024

Marissa, our server was very attentive, but not hovering. The food was delicious, as usual.

★★★★★
June 22, 2024

Emma was good

★★★★★
June 22, 2024

Enjoyed another great meal today. Cathy was fantastic as always

★★★★★
May 22, 2024

Always fast and fresh, server was very attentive!! Great portion as well!

★★★★★
May 22, 2024

The service was wonderful as always! Cathy was lovely. And the food was delicious and quick to come to our table Food : 5/5

★★★★
May 22, 2024

Jennifer, our waitress, was friendly and very efficient. Dietary restrictions: Gluten friendly options preferred. Food : 4/5 |

★★★★★
May 22, 2024

Always great everything! Jen enhances our visits with her sunshine! Thank-you!

★★
May 22, 2024

Jennifer Wheelchair accessibility: Wooo Food : 4/5 |

★★★★★
Local Guide
May 22, 2024

Cathy our server was attentive and friendly! Food was good and came out quick perfect for our quick work lunch break.

★★★★★
May 22, 2024

Jennifer was an amazing, very cheerful and big smile every time she visited our table.

★★★★★
May 22, 2024

Jennifer was an amazing server. She took such good care of us and she was so attentive. She refilled ours drinks before they were empty and her positive attitude was so wonderful!

★★★★
Local Guide
May 22, 2024

Place was far from busy. Went for the special, expected it to be hot , warm at best.. They were out of chocolate milk. The roll ended up being a half of a hamburg bun. White meat if fresh and hot is good. I had to drink a lot of water to wash it down. When we were finished the girl came around , I asked about if they were still doing the sauce.. opps I forgot If she would of come back to see if everything was Ok I would of had it warmed up. She was doing what some other place. My wife paid the bill or there would be not tip for her.. Jenna E, needs training.

★★★★★
Local Guide
May 22, 2024

Great service with Jennifer and great food, thanks for lunch!

★★
May 22, 2024

Disappointed! We had a take out order. One piece of chicken was burnt black on the end. The other piece was over baked and dried out on top. I ordered a Caesar salad. I found when I got home that there was no dressing.

★★★★★
May 22, 2024

Swiss Chalet is our go to place. We are a family of 6 and it s very affordable. Jen and Angela are amazing at their job!!!! The food is always delicious Pretty much the only restaurant we go to in Owen Sound. Always a pleasure!!!

May 22, 2024

Angela is an excellent waitress!!!

★★★★★
May 22, 2024

Emma was great

★★★★★
May 22, 2024

Vegetarian options: Chicken quesadilla, veggies stir fry, veggie burger

★★★★★
Local Guide
May 22, 2024

Both Jenns and the staff of Swiss Chalets Owen Sound where amazing. I was spoiled for my Birthday dinner.

★★★★★
May 22, 2024

Alina was very sweet and helpful. She made the dining experience what it is

★★★★★
May 22, 2024

We ate here lastnight and everyone enjoyed their meal and Our server Jennifer was awesome!

May 22, 2024

Take out order was ruined by a big black hair in my food. I was told that if I dont tip enough that is what should be expected. I wont be returning.

May 22, 2024

Slowest service of any Swiss we have ever been to and we have been to many (30+).

★★★★★
May 22, 2024

Angela was great waitress, we will definitely be back. She even knew who won the hockey game. Enjoyable experience.

★★★★★
May 22, 2024

Jenna was an amazing server tonight! Very quick service and food was amazing. Made sure we had everything we needed.

★★★★★
May 22, 2024

Always wonderful food and amazing service! We normally don t go in and eat but did this last time and our boys were treated so so amazing it really was a great meal out!

★★★★★
April 22, 2024

Marissa Is the BEST server I have ever had!!! 10 out of 10 recommend! Very attentive, kind, and overall AMAZING!!! Food was very good!!! Definitely recommend!

★★★★★
April 22, 2024

Everything is awesome here, especially our server Yana, very nice and attentive.

★★★★★
April 22, 2024

Twas lovely Parking: Roomy Food : 5/5 |

★★★★★
April 22, 2024

Service was A1 great on a busy Thursday evening before a Friday holiday long weekend. Food came fast and was hot. Jennifer was my server and she was very good; her hospitality and professionalism was spot on.

★★★★★
April 22, 2024

Yana. Very nice server. Made our outing special. Thanks Yana

★★★★★
April 22, 2024

We always love Swiss Chalet Vegetarian options: Great vegetarian options Food : 5/5 |

★★★
Local Guide
April 22, 2024

Floor is greasy. Elderly user of rubber-tipped canes.. very dangerous

★★★★
April 22, 2024

We ordered a pick up family dinner. We had lots and it was good food and a good selection. French fries were very little but tasty.

★★★★★
April 22, 2024

Music too loud for us. Vegetarian options: Green beans were a nice option. Food : 5/5 |

★★★★★
April 22, 2024

Wonderful service! Thank you Jennifer Food

★★★★★
April 22, 2024

Jennifer was amazing server so friendly we didn t have to ask for anything she gave us all we needed She s awesome Food

★★★★★
April 22, 2024

Our server was prompt and extremely nice Love the two can Food

★★★★★
April 22, 2024

Great service from Jennifer! Thanks!

★★★★★
April 22, 2024

Jennifer was a wonderful server!

★★★★★
April 22, 2024

Parking: Great parking Kid-friendliness: Great atmosphere Food : 5/5 |

★★★★★
Local Guide
April 22, 2024

Been a big fan of Swiss Chalet for many years.. and the one big thing other than the great food is the warm friendly staff... especially Jennifer!!!

★★★★★
Local Guide
April 22, 2024

Our lovely server was Jennifer. Very friendly, and knowledgeable. She also mentioned she loved her job and the people she works for are very good to their staff and pay well. Bravo Swiss Chalet! Food

★★★★★
Local Guide
April 22, 2024

Jennifer was super sweet, snd very attentive Excellent service! Food : 5/5

★★★★★
April 22, 2024

My husband and I eat at Swiss Chalet whenever we come into Owen Sound (were from Hanover). Its the best bang for our buck with great food and great prices. But thats not the only reason why we keep coming back. The staff is sooooo welcoming. Jen, in particular, is amazing! She treats us like family and is always smiling, professional and quit witted. Even if we get another server (and theyre all great), we try to search out Jen. She always has a way to make us laugh. Boring is not in her vocabulary and we know well leave even happier than when we arrived.

★★★★★
April 22, 2024

Great quickly served food. Addison was Awesome helpful server.

★★★★★
April 22, 2024

served by jennifer...fantastic food fantastic please keep the fish and chips!! Food : 5/5

★★★★★
Local Guide
March 22, 2024

Destiny was our hostess and was excellent. Very friendly and attentive to needs. Angie was our server and I cannot say enough about her. Superb is not even a high enough description for her service. I have never given hostesses or waitresses positive comments. We usually complain when such is not good enough. But when exceptional service is given it needs to be acknowledged. They both deserve a raise.

★★★★★
March 22, 2024

My lunch was excellent! Really loved the loaded potato soup.

★★★★★
March 22, 2024

Our Server Jennifer was amazing. Very funny. The food is always good.

★★★★★
March 22, 2024

Good food, and our server Jennifer was amazing.

★★★★★
Local Guide
March 22, 2024

Always good!!

★★
Local Guide
March 22, 2024

This is the filthiest Swiss Chalet Ive ever been to. The staff and food were fine but there was garbage all over the floors, gunk all over the salt and pepper shakers and the washrooms were atrocious. Falling apart and filthy. So disgusting.

★★★★★
February 22, 2024

Our first impression is we want to come back... With a smiling hostess greeting, we immediatly felt both warm and welcomed!! Jennifer (aka Scotty) served us with a pleasant smile and genuine great service. No surprise this is a great restaurant choice, Jennifer has been with this restaurant for 12 yrs, which speaks volumes about the owner. Good job Mr. Owner. The food... usual great tasting with good portions. Coffee was hot and fresh. THANKS for a great time team Swiss Chalet, and Jennifer!

February 22, 2024

If you have 4 people or more they wont seat you according to their safety rule. No one mentioned this so we waited for 50 minutes with a 2 year old, 6 year old and 8 year old. They also dont think logically to wait for 2 tables to finish and put them together. Insead they just make you wait and allow new people to come through the door and get seated Immediately, never making space and making you wait longer. This is not a family restaurant. They only cater to small groups under 4. It is not family friendly the way I remember it growing up. We havent been in many years and was excited to bring my family for a wholesome healthy meal. Instead we left, I yelled, kids cried and we went to McDonalds. We will never return to a Swiss Chalet after this experience. Its unfortunate it turned out this way. All the best.

February 22, 2024

Went here for lunch today and we were so mistreated by the waitress Jen . She was implying that my family was lying about the soup tasting a bit sour. She gave us attitude and went on to say I eat this everyday . I don t know why she felt the need to stand there and fight with us about the soup. When we were about to pay, my aunt asked her if they take taxes for status card (some places do!) she snapped back at us saying she worked here at this Swiss chalet for 12 years and has never taken the status card. Giving us attitude stating there was no button to do so. That was totally fine with us but what s wrong for asking a question? We asked for a manager to speak to and she turned around, yelled something at us while walking away. I couldn t believe the ignorance and unprofessional customer service I experienced coming here. I do not recommend coming here.

★★★
February 22, 2024

Always great place except today there was heavy classic rock playing the whole time. Not pleasant at all. Waitress name was Angie and service was incredible! Food

★★★★★
February 22, 2024

Definitely will return amazing atmosphere and very friendly service.

★★★★
Local Guide
February 22, 2024

Food was nice and hot on the outside but the chicken seemed a little under done near the centre, we mentioned it to our server and the manager brought us new chicken.

★★★★★
February 22, 2024

Thank you once again to our favourite wait staff Jennifer! Always on the ball, getting us what we want before we ask. Superstar status! Cheers Food

★★★★★
February 22, 2024

My sister and I had lunch at the Owen Sound restaurant today and Cathy was our waitress. She was friendly and very helpful with suggestions. She kept coming back to see if all was well. We were extremely pleased with her service. We ll be back again!! Thanks Cathy.

★★★★★
February 22, 2024

Friendly staff, so busy we waited for 10 minutes to be seated but 3 staff members while walking by asked if we ve been talked to and it was a great experience with our server So thank you

★★★★★
February 22, 2024

Our waitress Jenn was exceptional ! Attentive, courteous, friendly and professional. Thank you Jenn !! Parking: We have mobility restrictions so the handicap parking by the entrance is really appreciated. Thank you !

★★★★★
February 22, 2024

Food was fresh and service was great. Thanks Addison for you re service :)

★★★★★
February 22, 2024

Payton was great

★★★★★
February 22, 2024

Addison is great

★★★★★
February 22, 2024

Jennifer was a great service! And so was the food!

★★★★★
February 22, 2024

Addison was so amazing!!

★★★★★
February 22, 2024

Addison Hoffman was a fantastic server everything came out quickly and she was always prompt with all service

★★★★★
February 22, 2024

I came into this location a little over a week ago with my family. I always have a good experience but this time it was outstanding. I ordered my usual which is the ribs with fries and they were delicious. Our server Addison was amazing and I will for sure be coming back and requesting her!!

★★★★★
February 22, 2024

Addison was an awesome server!!

★★★★★
February 22, 2024

Addison had amazing service thank you

★★★★★
February 22, 2024

Addison was a pleasure to have as a waitress. She was friendly and so helpful with the kids being noisy. Also was very attentive our table.

★★★★★
February 22, 2024

Really nice meal with the 2 can dine for $19.99. Meals came out quick and hot. Generous with the fries along with quarter chicken leg. Our server Addison was fantastic. Great energy, professional and very attentive. The restaurant filled up fast- so go a bit early! Swiss chalet will have this meal deal every Tuesday beginning Feb 6 until October.

★★★★★
February 22, 2024

My wife and I enjoyed dinner at Swiss chalet in Owen sound. Our server Addison was wonderful. Her smile was welcoming and she was an amazing server. Personable and kept on checking how our dinner was. Thank you Swiss chalet for hiring such wonderful staff.

★★★★★
February 22, 2024

Great food and amazing service. Our hostess Addison was quick, cheery and efficient. Happy to see young folk still knowing what service means!!! As a senior it makes me come back next Saturday too!!

★★★★★
February 22, 2024

Our server Addison was absolutely fantastic, she is an asset to the restaurant and with service like that I will definitely be bringing my family and friends back!!

★★★★★
February 22, 2024

Server Addison took care of us for our delicious supper would recommend to anyone 10/10

★★★★★
February 22, 2024

Addison Parking: Thank you for service, Addison Food : 5/5 |

★★★★★
February 22, 2024

I went in about a week ago Addison was my server she was super friendly and extremely helpful with giving us recommendations for what to order! The food was great, and service was quick. I highly recommend this restaurant.

★★★★★
Local Guide
February 22, 2024

Stopped in for dinner with my fiancée, food came out quick and was hot/fresh. Our server Jen (Scotty) was very polite and professional, she was also able to recommend an appetizer to us that I had never tried before (chicken spring rolls) which turned out to be excellent in taste!. We appreciate having a wonderful server, and great food... thanks Jen and staff!.

★★★★★
February 22, 2024

I thoroughly enjoyed my last visit to Swiss Chalet with family, the service was exceptional, thanks to Addison who was our server. Will definitely be coming back again soon.

★★★★★
Local Guide
February 22, 2024

Great experience, staff was very attentive. Chicken was delicious.

★★★★
February 22, 2024

Friendly

★★★★★
February 22, 2024

Our waitress Jennifer was very kind to us and will probably bring in more customers she was very friendly and extremely helpful

★★★★★
February 22, 2024

My husband and I visit this restaurant at least once a week. We are always happy to see the Jens . Server Jen always knows what we want to drink and often takes time to have a little chat. Always pleasant and on top of things. GM Jen always stops by our table to check up on us! I love this location. The team makes it always a fun experiencr n

★★★★★
February 22, 2024

I love the Owen Sound Swiss Chalet! The food is always great and the services couldnt get better! Also our server Angie is the best as shes always super helpful and we have fantastic conversations! 10 out of 10 for just her alone! Parking: Great parking space but Im positive that they could get a bigger one since they are the best in town. :D

★★★★★
February 22, 2024

Angie was awesome!!!

★★★★★
February 22, 2024

Great food , thank you Jen for the amazing hospitality. I ll be back

★★★★★
February 22, 2024

Our meal was delicious, and we love the 2 can dine! Our server, Jennifer was outstanding! Very pleasant and attentive! Not to mention super friendly! See you next Tuesday lol

★★★★★
February 22, 2024

Destiny was amazing when I asked if it was possible to get in and out in under an hour. She seated me with Angie who was friendly, attentive, fast and efficient. Food was great! Atmosphere was relaxing enough for me to chill on my lunch and get work done before I was served.

★★★★★
February 22, 2024

Addison did an amazing job tonight.

★★★★★
February 22, 2024

Angie was our waitress and she certainly made our dinner a pleasure! She has worked there for over 8 years and has always been one of the very best waitresses! We always hope to have her when we go. I do hope they do get some new tables soon as they are in rough shape! The table is a a bit high and tight. Also our meal was great but it is sad that there isnt a vegetable that comes with a simple quarter chicken dinner, just the meat a bun and your fries or a potato. Otherwise always a good experience!

★★★★★
February 22, 2024

Jen was amazing!!! So kind and served us wonderfully

★★★★★
February 22, 2024

Jen was so sweet and the best server ever!!!

★★★★★
January 22, 2024

Best Swiss Chalet around! French Fries are fresh cut and couldnt be any more delicious. The servers are always so pleasant, and very attentive, especially Jen! Just all around fantastic.