Subway in Owen Sound

1565 16th St E RR 1, Owen Sound, ON N4K 5N3, Canada

★★★★☆
(246 reviews)
Categories: Sandwich shop Caterer Fast food restaurant Takeout restaurant Restaurant

About

Your local Owen Sound Subway® Restaurant, located at 1565 16th St E brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well. All Subway® Restaurants are independently owned and operated by business owners who employ talented...

Website
restaurants.subway.com
Address
1565 16th St E RR 1, Owen Sound, ON N4K 5N3, Canada
Plus Code
H3FM+P5 Owen Sound, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
7 AM–11 PM
Tuesday
7 AM–11 PM
Wednesday
7 AM–11 PM
Thursday
7 AM–11 PM
Friday
7 AM–11 PM
Saturday
9 AM–11 PM
Sunday
9 AM–10 PM

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Healthy options Late-night food Vegan options Vegetarian options
Dining options
Breakfast Lunch Dinner Catering Counter service
Amenities
Toilets
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.7
★★★★☆
246 reviews

Most Mentioned

manager (8) price (6) app (3) training (3) rude (3) gloves (3) behaviour (2) burrito (2) rice bowl (2) town (2)
5 stars
89
4 stars
80
3 stars
33
2 stars
12
1 stars
32
November 20, 2024

Ordered Two subs off the app. Absolutely terrible. No toppings, not toasted, wrong toppings on one. For over $30.00, I'd expect some care and attention. Thank goodness for Firehouse in the area!

October 19, 2024

Usually I get a really good sub, but just because it’s getting close to close doesn’t mean you mess up peoples subs on purpose. I work nights 10-7, I order a sub every week or whatever. I decided why not get a sub tonight through Uber eats. HOW!! how do you mess up (no green peppers, pickles, onions and no mayo) I put what I wanted in selection and my entire sub was ruined, even one half had to be thrown out right away because it was covered in sauce. I don’t b**** but Ima say this, I couldn’t eat it cause I can’t have white bread (hence why I ordered multigrain) and I don’t like mayo… so why would I get mayo and why would you put it on without it being requested? Have good work ethic, you’re literally messing with people’s food, mood and day when you don’t prepare an order correctly, now I don’t have anything to eat for my shift. Thanks Guys👌… he’s a photo for some proof as well.

★★★★
October 8, 2024

My pickup order was ready right away, and the staff is always super friendly. Everything was prepared as requested & fresh!

★★
September 10, 2024

The new staff is not giving good service .. they even did not pack the food in the wrap even they refuse to grill the food though their griller was working they were saying that it’s not working …

★★★
August 18, 2024

Pretty good customer service. Subway has gone down in quality over the years. Whenever I order a sub, it gets rolled into a burrito-like thing and is hard to eat.

August 3, 2024

They don’t know how to deal with customers and they are racist , treating their own community very well and very bad behaviour toward others

★★★
February 5, 2022

First off I gave them half stars as food was good! But the gentleman that made my sand witch.... he rolled it with there paper for take out he rolled it very tight and turned my suppose to be sandwich into a burrito witch was a little unsettling.

★★★★★
October 2, 2020

Foods good there but the past 4 times I’ve ordered off Uber or door dash you have made the subs wrong every time so far I asked for 3 things not to be on my subs yet they are and the stuff I wanted on the sub never get put on it there’s a list on the app you’s get start reading it there’s a list on the order that easy to read or I’m not spending my money there anymore. I’ll go somewhere els

★★★★★
Local Guide
December 15, 2024

Great sandwiched

★★★★
Local Guide
December 1, 2024

Typical Subway. Clean.

★★★
October 22, 2024

Food was good like always keep it up

September 22, 2024

Ordered online, subs were all wrong.

★★★★★
August 22, 2024

Love Subway

★★★★★
Local Guide
July 22, 2024

Great service and they make really good sandwiches Highly recommend this place!!!! Food

★★★★★
Local Guide
July 22, 2024

super friendly staff and they make really good subs!!

Local Guide
June 22, 2024

Disgusting customer service. They don t know how to talk with customers. They are not changing their gloves for vegetarian customers.

March 22, 2024

If there is an option for -ve star . I will give that to this location and the staff including manager and owner. No sense of speaking and zero customer satisfaction.

March 22, 2024

Abolutely disgusted with with BOTH managers at this establishment. Crystal and the other gentleman (who avoided 100% of giving his name) both screamed and yelled at me when I called in stating all of my sandwiches were labeled wrong for my children and I. (Please note, i was dropping them off lunch at school and took mine to work so not knowing they were labeled wrong before we all ate at opposite side of town). Firstly, Crystal spoke to me and then when i confeonted her about her disgusting attitude, she rudely stopped talking, and handed the phone to her male co-supervisor. Thinking I would get a little ease from this other person, it turned out to be another slap in the face. While they did state they would accommodate me to change the order, the tone and attitude was repugnant and mind blowing. Aside from that, we are starving and wanted some reassurance that they would take the initiave to avoid simiular issues for other customers, in a more positive and comfortable approach. I strongly advised to go to the other Subway across town to avoid conflicts to this degree, especially when youre starving, paying $34 and a 15% tip..(definitely called head office about this).

March 22, 2024

The staff were more occupied with phone in orders.. completely ignoring walk in customers .

March 22, 2024

We ordered subs online, we wanted the Italian herb and cheese, we got the classic bun instead. We went to go correct it but she yelled at us saying that she didn t have any made because we ordered before 11.

★★★★★
Local Guide
February 22, 2024

Always good and fresh food

January 22, 2024

Worst customer service i have ever seen. Give some training to your staff about how to speak to customer.

★★★★★
Local Guide
December 22, 2023

Great service

★★★★★
Local Guide
December 22, 2023

With the recent renovations to the store, it now looks more hospitable and the people working there are always nice. Keep up the good work

★★★★
Local Guide
December 22, 2023

Friendly staff

★★★★★
Local Guide
December 22, 2023

Great food

★★★★
Local Guide
December 22, 2023

Subway was good. Staff was friendly. Food was fresh!

★★★★★
December 22, 2023

They always put care into their work

★★★★
Local Guide
December 22, 2023

Never got anything Grose yet

★★★★★
Local Guide
December 22, 2023

Fast service and great food.

★★★★★
December 22, 2023

All the staff are so polite and know their sandwiches and rice bowls .The rice could be cooked more, though . I love Subway also very clean.

★★★★★
Local Guide
December 22, 2023

I went to this subway around the closing time and it was busy, Conor and J helped me very well and they made my sandwich patiently without any cross contamination as I only eat veg. I like their customer service

★★★
Local Guide
December 22, 2023

Used to love subway but seems to have gone downhill. 25.97 for 2 subs. 4$ for cheese. Staff was friendly but the quality of food is lacking.

★★★★
Local Guide
December 22, 2023

The girl behind the counter argued with me because I told her I wanted the Green Goddess sub. She kept saying it comes with chicken and I told her several times that I didnt want the chicken one I wanted the vegetable one. I had to walk out because it was like talking to a 5 year old child who just couldnt understand...maybe she should read and learn the menu. Now Im really hoping they bring a Mr. Sub here.

Local Guide
December 22, 2023

friend went in here to buy a sub and one of the employees came out started screaming and swearing at us because we were sitting on the curb eating, said i can hit you with my car and not get in trouble because pedestrians don t have the right of way so not only did he stated yelling and cussing at us for no reason, also threatened to run us over.

★★★★
Local Guide
December 22, 2023

I got two subs here yesterday. They were made exactly how I wanted. Vegetarian options: Plenty of veggies for a vegetarian sub Food : 4/5 |

★★★★
December 22, 2023

I don t know what to say, it s a subway. Everything tasted fresh and good. If you are reading this review because you aren t sure about where to eat, subway is more of an experience so I would give it a shot.

December 22, 2023

Worst service, there was a girl working i told her to change gloves first please, she was showing her false attitude, throwing patties, throwing the bowl that the patties goes in on that base. Then putting back that container, and shutting the door of the cooler so hard that the lid dropped on the floor. If you can check cameras check 12 September 2023 around 4.40 pm to 4.50 pm.

★★★★
Local Guide
December 22, 2023

Vegetarian options: Vegetarian and vegan friendly I love the green goddess bowl! Dietary restrictions: You can get a gluten free sub but no dairy free or plant based cheese. Come on subway get with the program!

December 22, 2023

Very rude Employees. Shows Racism. Worst experience

December 22, 2022

Very rude service... will NOT be coming back.. this has now been the second time with ignorance and rude behavior and absolutely no manners... did not order just left

★★★
Local Guide
December 22, 2022

Its Subway. Never had a bad sub.

★★★★★
December 22, 2022

Great! Dont know how they keep up with all the orders online as well as on the door but they do!

★★★★
December 22, 2022

Good service

December 22, 2022

Go somewhere else you won t regret it. I visited around 9 pm on Saturday and the employee was the worst you can ever imagine. He didn t even call us when it was our turn to order. Just kept staring like a creep. Moreover whenever he speaks, speaks like a 90 year old men who have trouble speaking. I wasn t able to hear whatever he was saying. There are many other subways nearby. Better go elsewhere.

December 22, 2022

I tried to order Subway yesterday, and it offers delivery at the one in 16th, so I did that. My order was cancelled and I didnt receive my food, although I was charged for it. Now, I have the manager Anne emailing me telling me if I had any thing to bring up, to contact door dash, which I didnt know existed around here. I knew we had skip, anyway, here she is messaging me after hours telling me they do not offer delivery, and I am wrong when clearly when you order from the app and google it online, it offers delivery, but, it doesnt say from door dash. So? My question is, whos onus is it to speak to door dash when the customer clearly didnt know it partners with door dash? Also, Anne from Subway 16th, doesnt know what the heck her branch is offering, oh and I forgot to mention the email correspondence she sent well after hours, and as soon as she could this morning to skirt responsibility for this. A sad place to conduct any type of adult business, she will block you if you tell her it isnt your obligation to contact door dash for delivery. If I could give it zero stars I would, her customer service is deplorable.

★★★★★
Local Guide
December 22, 2022

I have had downright terrible food and experiences at Subway restaurants in neighbouring towns, but I ve ALWAYS had fantastic experiences with my online orders from this location. I ve never had to wait, even when I ve happened to arrive earlier than the time it s scheduled to be ready for. There s been no mistakes and the sandwiches are always well made. Kudos to the staff at this location for always being on point - you ALL deserve a raise! Whoever keeps the team here working so well together, whether you re management or not, great job! *Also, I love the switch to paper bags and recycled/ compostable napkins. More restaurants would be wise to make similar adjustments.

★★★★★
Local Guide
December 22, 2022

Friendly staff and professional staff

Local Guide
December 22, 2022

Had my first rice bowl from the subway on the other end of town and it was so good I decided I wanted another one today so I came to this location because it was closer to my work. First I wasnt asked about my cheese option which is normally standard and was asked no problem the last time. So I let them know that I wanted cheese and that I wanted to pay for extra cheese. The guy who was grabbing my toppings did a great job listen to what I wanted but then the manager came over and yelled at him for giving me so much didnt even let him explain himself and then proceeded to try and give me less than what Ive normally even gotten without asking for extra to which I reiterated that I stated I wanted to pay for extra cheese. Which she then stated that she didnt know thats what I had asked for. Which of course she wouldnt she wasnt the one handling my order and never even gave the worker a chance to get a word in how would she. This manager was incredibly rude to her workers for no reason and then they wonder why people dont want to work in fast food anymore. I will never go to this location again I will go to the one all the way across town any day even though this one is a 5 minute walk from work.

★★★★★
December 22, 2021

Very pleasant personality from staff was polite and friendly no eat in yet but made u welcome

★★★★★
Local Guide
December 22, 2021

Always good service

★★★★
Local Guide
December 22, 2021

Doesnt taste the same as it use too. But it fed me. Lol

★★★★★
Local Guide
December 22, 2021

Good place nice staff

December 22, 2021

Purchased two subs that were so sloppy & filled with sauce that the paper was dissolving. When we called to bring this to their attention, the lady claimed she couldn t hear us until we called from a different number. She said she would write our name in the book & we could get our order remade during our next visit. I mentioned that I know the manager & if they don t honour this than I would speak with him (I ve had restaurants tell me the same thing & not honour it). We retuned to the store a few days later & mentioned this to the worker who was very rude. After 15 minutes of back n forth, she asked for our receipt & the order was remade. Will probably never visit this location again.

★★★★★
December 22, 2021

Its a subway

December 22, 2021

I heard someone puking in the bathroom, and it was a worker that walked out. Disgusting they make their staff work with food while being sick. Very unprofessional and concering theyre not taking health and safety seriously at all especially in a pandemic.

★★★★★
December 22, 2021

Great people very kind and actually happy to see you . Very good management. I will be back . About time that one of these stores do not act like they are doing you a favor. Should be used as a training store for other sub store managers .

December 22, 2021

This location has to be the worst Subway I have ever been to. Staff do not seem to be trained on the basics of food hygiene, lady at the counter kept trying to help but did not once put gloves on or wash her hands. Long wait due to slow service, even with 4 workers there. Man made my sub with a sticker on his finger that he had freshly written on with permanent marker. Get home to find they had not closed the sandwiches and instead wrapped the sub OPEN so it was a mess, no sauce left once removing the packaging. Take one bite to find an overcooked, crispy bun. Completely disappointed in this location and will not be returning nor recommending it.

★★★
Local Guide
December 22, 2020

A better option than other fast food but not by much... The vegetables are bland because theyre not even ripe, the bread is mediocre and the illusion of sanitation by wearing gloves is not convincing for anyone who knows wearing clean gloves with soiled hands does literally nothing but trick your mind. Overall just meh.

★★★★★
Local Guide
December 22, 2020

Excellent staff, fast service. They really listen and care, specially if u have allergies to some foods.

★★★★★
Local Guide
December 22, 2020

Who doesnt love a great sandwich!!!

★★★★
Local Guide
December 22, 2020

Good one

★★★★★
December 22, 2020

Even under the covid-19 situation, the staff are still friendly and the food is still great.

Local Guide
December 22, 2020

Just got home from work.. my wife bought us supper at subway for me and her and our 2 kids . Spent around 50$ for 4 subs and 4 pops .. the bread was rock hard.. my fog wouldnt even eat it.. thanks subway. . Good job

★★★★
Local Guide
December 22, 2020

Best tuna sub Ive have at any sub place.

★★★
Local Guide
December 22, 2020

Food was good. Service is friendly. Speed of service could use improvement.

★★★★
December 22, 2020

Yes Im just sending a message to ask about the subway out the mall in Owen Sound I sure do hope it opens up again I dont drive and its in walking distance in closer for knee then trying to get across that road sometimes so Im really hoping that it opens on Friday July 17th and the staff are very friendly very good service so Im really really hoping but they open up again on Friday I enjoy my Subs but I dont like trying to cross that road all the time to get one so if the one at the mall doesnt open again I probably will not be getting Subs as much as I did before I just thought Id let you know that have a good day

★★★
Local Guide
December 22, 2020

A little to close for comfort at this time but the sandwiches were great!!

★★★★★
December 22, 2020

Great service clean store.

★★★★★
Local Guide
December 22, 2020

The food is too good with reasonable price.

★★
December 22, 2020

Food good, service sucks, Eastside store.

★★★★
Local Guide
December 22, 2020

Great subs terrible layout as far as covid goes but they do best they can options are limited with one door

★★★★★
December 22, 2020

Friendly service.

★★★★
Local Guide
December 22, 2020

My sub was so great, I framed a picture if it. Now I might even have it sculpted out of marble. The people of subway have inspired me. My only negative point, the old guy that was getting too close, its a pandemic buddy!

December 22, 2020

Terrible terrible place to go. I would boycott this place if I was anyone in this town. Managers just got rid of 2 of better night employees in there over petty things. Keeps employees who just don t care. My husband was in the store at 7:55PM when he heard a bunch of yelling coming from the back. It was later confirmed to be the two managers yelling at two of their employees. Yelling. After hearing this horror story, I don t think we will be back. Terrible management.

★★★★★
Local Guide
December 22, 2020

Love the footlong flatbread (with lots of pickles and olives)

★★★★★
Local Guide
December 22, 2020

It would be nice if they opened up the dining a little bit at least have maybe about three tables or something like that

★★
Local Guide
December 22, 2019

Under staffed (and stressed which make them not friendly), long lines, cold and dry sandwiches, and stingy on sauce. I hope the management improves it.

★★★★★
December 22, 2019

Excellent service. Nicole went above and beyond. Very polite and courteous. I definitely recommend this subway.

★★★★★
December 22, 2019

Quick service.

★★★
Local Guide
December 22, 2019

The food was great but it was expensive to eat

★★★★
Local Guide
December 22, 2019

convenient location. fresh, good service

★★★★★
Local Guide
December 22, 2019

Excellent sandwich making skills at this location

★★★★★
Local Guide
December 22, 2019

Amazing

★★★★★
Local Guide
December 22, 2019

Fast service.

★★★★★
Local Guide
December 22, 2019

Service is amazing!!! Way better than the west side

★★★★★
December 22, 2019

very fast friendly

★★★★★
December 22, 2019

Who doesnt love subway and to top it off theres only one annoying employee

Local Guide
December 22, 2018

God awful

★★★★
December 22, 2018

Very good

★★★★★
Local Guide
December 22, 2018

The best grilled wrap ever!!!!!!

★★★
Local Guide
December 22, 2018

Good service, little to crazy with the mayo!

★★★
Local Guide
December 22, 2018

Nice place but service was a little slow and the place was a little dirty

★★★★
Local Guide
December 22, 2018

Fast friendly service.

December 22, 2018

At what point do u throw out a bun thats ROCK HARD!!!

★★★★★
Local Guide
December 22, 2018

Quick service. Clean place. Fresh food.

★★★★
Local Guide
December 22, 2018

Sandwich good. Not great.

★★★★
Local Guide
December 22, 2018

Very good place to eat and price was ok service was very good

★★★★★
Local Guide
December 22, 2018

Jesus Christ they packed my sandwich to the brim. Bless their soul.

★★
December 22, 2018

Way to expensive for a sub and drink

★★★
Local Guide
December 22, 2018

Just poor service, my mother is elderly, disabled, and quite picky about things. The staff was not happy with her for her peculiarities.

★★
Local Guide
December 22, 2018

Inconsistent service. 2 sandwich makers side by side- one makes a great sub loaded with toppings the other barely puts anything on the sub. Never go there again.

Local Guide
December 22, 2018

Inconsistent service sloppy sandwich making brown lettuce and not ripe enough tomatoes on occasionally. I ve been sick with food poisoning from the chicken teriyaki for two days will never order from this subway again. That was the last straw.

★★★
Local Guide
December 22, 2018

My daughter loves subway when we need a quick meal on the go

★★★★
Local Guide
December 22, 2018

Good service good sandwich

December 22, 2018

Terrible. When I walked in there was one person trying to redeem a coupon for something free but the employee had no idea how to. Then the guy starting my order (4 ham footlongs) took forever. He cut one at a time. I probably could have made all 4 in the time it took him to do 2. Plus he didnt put the ham on according to subway standard. Then the girl who took over to put the rest on (same girl who couldnt do the coupon) does not know how to build a sandwich. They are a mess here at home. I basically have to put them all back together. Overall not happy. One good thing is 2 of my ham and cheese sandwiches I didnt want the cheese so they offered to put it on the other 2. Probably going to avoid coming to this one in the future if possible.

★★★★
Local Guide
December 22, 2018

Fast friendly service

December 22, 2018

The sub maker with green / blue dyiee hair needs to work on her listening skills and attitude

★★★★
Local Guide
December 22, 2018

Convenient location, helpful staff, good food, good prices. Can be long line-ups at rush time.

★★★★
Local Guide
December 22, 2018

Purchase Subs convenient dinner while visiting patient in local hospital

★★★★
Local Guide
December 22, 2018

Lines are a bit on the long side. Otherwise it is your standard subway.

★★★★★
December 22, 2018

I must have gone here maybe 60-70 times over the past year or so. To some of the reviewers claiming the subs are made slow, new staff comes in all the time and they need to be trained. In those instances, I ve found it s taken longer, but that s normal. Not everyone starts out as an expert. Generally, the service is pretty fast. The quality of the ingredients are top notch and are always fresh. The staff have always been helpful, as well. When I dropped my soup one day, they replaced it for me, which was incredibly nice of them. If there aren t enough toppings on your sub, consider requesting more. I ve had to do that before, and it really isn t a big deal. Everyone has different judgement on the standard amount of topping to add, so keep that in mind as well. The only negative I will add which is not location specific is that the soup selection rarely changes, even over the course of several weeks, which is a bit of a sticking point for me as I do enjoy soup with my sub, and don t necessarily always want to eat the same soup over and over. Overall though, great. Would recommend this location 100 percent.

★★★★
December 22, 2018

Good quick subs!

Local Guide
December 22, 2017

The guy was sweating and it was dripping on my sub while he was making it. I couldnt eat it

★★★
Local Guide
December 22, 2017

Loved my sub, once the girl started listening to my actual order

★★★★★
Local Guide
December 22, 2017

Quick, efficient & friendly service all the time

Local Guide
December 22, 2017

The cold meat taste like plastic?? I went to the grocery store and the cold meat there was fantastic.

★★★★★
Local Guide
December 22, 2017

Food is absolutely dreamy! Wonderful staff, very clean and calm enviorment. I would recommend you eat here any day!

★★★★
Local Guide
December 22, 2017

Great service

★★★★★
Local Guide
December 22, 2017

This is an excellent Subway location. Fast, friendly service, clean washrooms, and a great manager. Usually lined up around lunch and dinner, but they are very efficient and keep the line moving at a fast pace.

★★★★★
Local Guide
December 22, 2017

Good quality food

December 22, 2017

Very unprofessional and poor service. Worst location Ive ever been in.

★★★★
Local Guide
December 22, 2016

Good place for quick meal an good price. Only down fall no free WiFi