Subway in Owen Sound

Great sandwiched

Typical Subway. Clean.

Food was good like always keep it up

Ordered online, subs were all wrong.

Love Subway

Great service and they make really good sandwiches Highly recommend this place!!!! Food

super friendly staff and they make really good subs!!

Disgusting customer service. They don t know how to talk with customers. They are not changing their gloves for vegetarian customers.

If there is an option for -ve star . I will give that to this location and the staff including manager and owner. No sense of speaking and zero customer satisfaction.

Abolutely disgusted with with BOTH managers at this establishment. Crystal and the other gentleman (who avoided 100% of giving his name) both screamed and yelled at me when I called in stating all of my sandwiches were labeled wrong for my children and I. (Please note, i was dropping them off lunch at school and took mine to work so not knowing they were labeled wrong before we all ate at opposite side of town). Firstly, Crystal spoke to me and then when i confeonted her about her disgusting attitude, she rudely stopped talking, and handed the phone to her male co-supervisor. Thinking I would get a little ease from this other person, it turned out to be another slap in the face. While they did state they would accommodate me to change the order, the tone and attitude was repugnant and mind blowing. Aside from that, we are starving and wanted some reassurance that they would take the initiave to avoid simiular issues for other customers, in a more positive and comfortable approach. I strongly advised to go to the other Subway across town to avoid conflicts to this degree, especially when youre starving, paying $34 and a 15% tip..(definitely called head office about this).

The staff were more occupied with phone in orders.. completely ignoring walk in customers .

We ordered subs online, we wanted the Italian herb and cheese, we got the classic bun instead. We went to go correct it but she yelled at us saying that she didn t have any made because we ordered before 11.

Always good and fresh food

Worst customer service i have ever seen. Give some training to your staff about how to speak to customer.

Great service

With the recent renovations to the store, it now looks more hospitable and the people working there are always nice. Keep up the good work

Friendly staff

Great food

Subway was good. Staff was friendly. Food was fresh!

They always put care into their work

Never got anything Grose yet

Fast service and great food.

All the staff are so polite and know their sandwiches and rice bowls .The rice could be cooked more, though . I love Subway also very clean.

I went to this subway around the closing time and it was busy, Conor and J helped me very well and they made my sandwich patiently without any cross contamination as I only eat veg. I like their customer service

Used to love subway but seems to have gone downhill. 25.97 for 2 subs. 4$ for cheese. Staff was friendly but the quality of food is lacking.

The girl behind the counter argued with me because I told her I wanted the Green Goddess sub. She kept saying it comes with chicken and I told her several times that I didnt want the chicken one I wanted the vegetable one. I had to walk out because it was like talking to a 5 year old child who just couldnt understand...maybe she should read and learn the menu. Now Im really hoping they bring a Mr. Sub here.

friend went in here to buy a sub and one of the employees came out started screaming and swearing at us because we were sitting on the curb eating, said i can hit you with my car and not get in trouble because pedestrians don t have the right of way so not only did he stated yelling and cussing at us for no reason, also threatened to run us over.

I got two subs here yesterday. They were made exactly how I wanted. Vegetarian options: Plenty of veggies for a vegetarian sub Food : 4/5 |

I don t know what to say, it s a subway. Everything tasted fresh and good. If you are reading this review because you aren t sure about where to eat, subway is more of an experience so I would give it a shot.

Worst service, there was a girl working i told her to change gloves first please, she was showing her false attitude, throwing patties, throwing the bowl that the patties goes in on that base. Then putting back that container, and shutting the door of the cooler so hard that the lid dropped on the floor. If you can check cameras check 12 September 2023 around 4.40 pm to 4.50 pm.

Vegetarian options: Vegetarian and vegan friendly I love the green goddess bowl! Dietary restrictions: You can get a gluten free sub but no dairy free or plant based cheese. Come on subway get with the program!

Very rude Employees. Shows Racism. Worst experience

Very rude service... will NOT be coming back.. this has now been the second time with ignorance and rude behavior and absolutely no manners... did not order just left

Its Subway. Never had a bad sub.

Great! Dont know how they keep up with all the orders online as well as on the door but they do!

Good service

Go somewhere else you won t regret it. I visited around 9 pm on Saturday and the employee was the worst you can ever imagine. He didn t even call us when it was our turn to order. Just kept staring like a creep. Moreover whenever he speaks, speaks like a 90 year old men who have trouble speaking. I wasn t able to hear whatever he was saying. There are many other subways nearby. Better go elsewhere.

I tried to order Subway yesterday, and it offers delivery at the one in 16th, so I did that. My order was cancelled and I didnt receive my food, although I was charged for it. Now, I have the manager Anne emailing me telling me if I had any thing to bring up, to contact door dash, which I didnt know existed around here. I knew we had skip, anyway, here she is messaging me after hours telling me they do not offer delivery, and I am wrong when clearly when you order from the app and google it online, it offers delivery, but, it doesnt say from door dash. So? My question is, whos onus is it to speak to door dash when the customer clearly didnt know it partners with door dash? Also, Anne from Subway 16th, doesnt know what the heck her branch is offering, oh and I forgot to mention the email correspondence she sent well after hours, and as soon as she could this morning to skirt responsibility for this. A sad place to conduct any type of adult business, she will block you if you tell her it isnt your obligation to contact door dash for delivery. If I could give it zero stars I would, her customer service is deplorable.

I have had downright terrible food and experiences at Subway restaurants in neighbouring towns, but I ve ALWAYS had fantastic experiences with my online orders from this location. I ve never had to wait, even when I ve happened to arrive earlier than the time it s scheduled to be ready for. There s been no mistakes and the sandwiches are always well made. Kudos to the staff at this location for always being on point - you ALL deserve a raise! Whoever keeps the team here working so well together, whether you re management or not, great job! *Also, I love the switch to paper bags and recycled/ compostable napkins. More restaurants would be wise to make similar adjustments.

Friendly staff and professional staff

Had my first rice bowl from the subway on the other end of town and it was so good I decided I wanted another one today so I came to this location because it was closer to my work. First I wasnt asked about my cheese option which is normally standard and was asked no problem the last time. So I let them know that I wanted cheese and that I wanted to pay for extra cheese. The guy who was grabbing my toppings did a great job listen to what I wanted but then the manager came over and yelled at him for giving me so much didnt even let him explain himself and then proceeded to try and give me less than what Ive normally even gotten without asking for extra to which I reiterated that I stated I wanted to pay for extra cheese. Which she then stated that she didnt know thats what I had asked for. Which of course she wouldnt she wasnt the one handling my order and never even gave the worker a chance to get a word in how would she. This manager was incredibly rude to her workers for no reason and then they wonder why people dont want to work in fast food anymore. I will never go to this location again I will go to the one all the way across town any day even though this one is a 5 minute walk from work.

Very pleasant personality from staff was polite and friendly no eat in yet but made u welcome

Always good service

Doesnt taste the same as it use too. But it fed me. Lol

Good place nice staff

Purchased two subs that were so sloppy & filled with sauce that the paper was dissolving. When we called to bring this to their attention, the lady claimed she couldn t hear us until we called from a different number. She said she would write our name in the book & we could get our order remade during our next visit. I mentioned that I know the manager & if they don t honour this than I would speak with him (I ve had restaurants tell me the same thing & not honour it). We retuned to the store a few days later & mentioned this to the worker who was very rude. After 15 minutes of back n forth, she asked for our receipt & the order was remade. Will probably never visit this location again.

Its a subway

I heard someone puking in the bathroom, and it was a worker that walked out. Disgusting they make their staff work with food while being sick. Very unprofessional and concering theyre not taking health and safety seriously at all especially in a pandemic.

Great people very kind and actually happy to see you . Very good management. I will be back . About time that one of these stores do not act like they are doing you a favor. Should be used as a training store for other sub store managers .

This location has to be the worst Subway I have ever been to. Staff do not seem to be trained on the basics of food hygiene, lady at the counter kept trying to help but did not once put gloves on or wash her hands. Long wait due to slow service, even with 4 workers there. Man made my sub with a sticker on his finger that he had freshly written on with permanent marker. Get home to find they had not closed the sandwiches and instead wrapped the sub OPEN so it was a mess, no sauce left once removing the packaging. Take one bite to find an overcooked, crispy bun. Completely disappointed in this location and will not be returning nor recommending it.

A better option than other fast food but not by much... The vegetables are bland because theyre not even ripe, the bread is mediocre and the illusion of sanitation by wearing gloves is not convincing for anyone who knows wearing clean gloves with soiled hands does literally nothing but trick your mind. Overall just meh.

Excellent staff, fast service. They really listen and care, specially if u have allergies to some foods.

Who doesnt love a great sandwich!!!

Good one

Even under the covid-19 situation, the staff are still friendly and the food is still great.

Just got home from work.. my wife bought us supper at subway for me and her and our 2 kids . Spent around 50$ for 4 subs and 4 pops .. the bread was rock hard.. my fog wouldnt even eat it.. thanks subway. . Good job

Best tuna sub Ive have at any sub place.

Food was good. Service is friendly. Speed of service could use improvement.

Yes Im just sending a message to ask about the subway out the mall in Owen Sound I sure do hope it opens up again I dont drive and its in walking distance in closer for knee then trying to get across that road sometimes so Im really hoping that it opens on Friday July 17th and the staff are very friendly very good service so Im really really hoping but they open up again on Friday I enjoy my Subs but I dont like trying to cross that road all the time to get one so if the one at the mall doesnt open again I probably will not be getting Subs as much as I did before I just thought Id let you know that have a good day

A little to close for comfort at this time but the sandwiches were great!!

Great service clean store.

The food is too good with reasonable price.

Food good, service sucks, Eastside store.

Great subs terrible layout as far as covid goes but they do best they can options are limited with one door

Friendly service.

My sub was so great, I framed a picture if it. Now I might even have it sculpted out of marble. The people of subway have inspired me. My only negative point, the old guy that was getting too close, its a pandemic buddy!

Terrible terrible place to go. I would boycott this place if I was anyone in this town. Managers just got rid of 2 of better night employees in there over petty things. Keeps employees who just don t care. My husband was in the store at 7:55PM when he heard a bunch of yelling coming from the back. It was later confirmed to be the two managers yelling at two of their employees. Yelling. After hearing this horror story, I don t think we will be back. Terrible management.

Love the footlong flatbread (with lots of pickles and olives)

It would be nice if they opened up the dining a little bit at least have maybe about three tables or something like that

Under staffed (and stressed which make them not friendly), long lines, cold and dry sandwiches, and stingy on sauce. I hope the management improves it.

Excellent service. Nicole went above and beyond. Very polite and courteous. I definitely recommend this subway.

Quick service.

The food was great but it was expensive to eat

convenient location. fresh, good service

Excellent sandwich making skills at this location

Amazing

Fast service.

Service is amazing!!! Way better than the west side

very fast friendly

Who doesnt love subway and to top it off theres only one annoying employee

God awful

Very good

The best grilled wrap ever!!!!!!

Good service, little to crazy with the mayo!

Nice place but service was a little slow and the place was a little dirty

Fast friendly service.

At what point do u throw out a bun thats ROCK HARD!!!

Quick service. Clean place. Fresh food.

Sandwich good. Not great.

Very good place to eat and price was ok service was very good

Jesus Christ they packed my sandwich to the brim. Bless their soul.

Way to expensive for a sub and drink

Just poor service, my mother is elderly, disabled, and quite picky about things. The staff was not happy with her for her peculiarities.

Inconsistent service. 2 sandwich makers side by side- one makes a great sub loaded with toppings the other barely puts anything on the sub. Never go there again.

Inconsistent service sloppy sandwich making brown lettuce and not ripe enough tomatoes on occasionally. I ve been sick with food poisoning from the chicken teriyaki for two days will never order from this subway again. That was the last straw.

My daughter loves subway when we need a quick meal on the go

Good service good sandwich

Terrible. When I walked in there was one person trying to redeem a coupon for something free but the employee had no idea how to. Then the guy starting my order (4 ham footlongs) took forever. He cut one at a time. I probably could have made all 4 in the time it took him to do 2. Plus he didnt put the ham on according to subway standard. Then the girl who took over to put the rest on (same girl who couldnt do the coupon) does not know how to build a sandwich. They are a mess here at home. I basically have to put them all back together. Overall not happy. One good thing is 2 of my ham and cheese sandwiches I didnt want the cheese so they offered to put it on the other 2. Probably going to avoid coming to this one in the future if possible.

Fast friendly service

The sub maker with green / blue dyiee hair needs to work on her listening skills and attitude

Convenient location, helpful staff, good food, good prices. Can be long line-ups at rush time.

Purchase Subs convenient dinner while visiting patient in local hospital

Lines are a bit on the long side. Otherwise it is your standard subway.

I must have gone here maybe 60-70 times over the past year or so. To some of the reviewers claiming the subs are made slow, new staff comes in all the time and they need to be trained. In those instances, I ve found it s taken longer, but that s normal. Not everyone starts out as an expert. Generally, the service is pretty fast. The quality of the ingredients are top notch and are always fresh. The staff have always been helpful, as well. When I dropped my soup one day, they replaced it for me, which was incredibly nice of them. If there aren t enough toppings on your sub, consider requesting more. I ve had to do that before, and it really isn t a big deal. Everyone has different judgement on the standard amount of topping to add, so keep that in mind as well. The only negative I will add which is not location specific is that the soup selection rarely changes, even over the course of several weeks, which is a bit of a sticking point for me as I do enjoy soup with my sub, and don t necessarily always want to eat the same soup over and over. Overall though, great. Would recommend this location 100 percent.

Good quick subs!

The guy was sweating and it was dripping on my sub while he was making it. I couldnt eat it

Loved my sub, once the girl started listening to my actual order

Quick, efficient & friendly service all the time

The cold meat taste like plastic?? I went to the grocery store and the cold meat there was fantastic.

Food is absolutely dreamy! Wonderful staff, very clean and calm enviorment. I would recommend you eat here any day!

Great service

This is an excellent Subway location. Fast, friendly service, clean washrooms, and a great manager. Usually lined up around lunch and dinner, but they are very efficient and keep the line moving at a fast pace.

Good quality food

Very unprofessional and poor service. Worst location Ive ever been in.

Good place for quick meal an good price. Only down fall no free WiFi