Dairy Queen Grill & Chill in Pembroke

401 Pembroke St E, Pembroke, ON K8A 3K9, Canada

★★★★☆
(406 reviews)
Categories: Fast food restaurant Ice cream shop

About

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Website
dairyqueen.com
Address
401 Pembroke St E, Pembroke, ON K8A 3K9, Canada
Plus Code
RVHW+6X Pembroke, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
11 AM–10 PM
Monday
11 AM–10 PM
Tuesday
11 AM–10 PM
Wednesday
11 AM–10 PM
Thursday
11 AM–10 PM
Friday
11 AM–10 PM
Saturday
11 AM–10 PM

Services

Service options
Outdoor seating Drive-through Takeaway Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible toilet Wheelchair-accessible entrance
Offerings
Coffee Late-night food
Dining options
Lunch Dinner Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
406 reviews

Most Mentioned

ice cream (28) drive thru (9) chicken strip (5) dipping sauce (4) tables (3) manager (3) flamethrower (2) banana split (2) slushy (2) peanut (2)
5 stars
200
4 stars
108
3 stars
56
2 stars
18
1 stars
24
★★★★★
December 10, 2024

I had a fantastic experience at DQ in Pembroke! The atmosphere was calm and inviting, making it a great place to relax. The tables were spotless, and I was impressed by how the staff actively kept the place clean. The team was not only friendly but also very patient, always serving with a smile. It really added to the positive vibe of the restaurant. The food was simply amazing—prepared just right. I also appreciated the clean walking paths outside, especially during the winter conditions. It’s clear that the team at DQ goes the extra mile to ensure their customers have a great experience. Highly recommended! ⭐⭐⭐⭐⭐

★★★★★
November 3, 2024

Always great food and ice cream. Only drawback is the price is getting a little high for the portion and sizes. A PBParfette used to be reasonable but it’s over $7 now mostly ice cream.

October 6, 2024

Ever since certain people started working at Dairy Queen in pembroke the food is terrible. They never get the order right this is the 9th time I’ve ordered something and they got it completely wrong paid 60 dollars for my food and they didn’t even cook it right or prepare it right or even get the order right. I got brown chunks in my slushy man unacceptable.

★★★★
August 30, 2024

Ordered flamethrower combo. Was very good. Very fast service which was perfect! Place was pretty dirty on the inside though. Wouldn’t imagine eating in.

★★★★★
August 5, 2024

Im from Ottawa here for work and huge difference with our location. They clean!!!!! Very clean place great service and great staff. I think there was like 6 people working and 3 were doing a deep cleaning in eating area was very surprising to see such care! Good job guys!! From an old dairyqueen employee 🤠

July 8, 2024

I ordered two medium blizzards one skor with extra skor one rolo with a scoop of smarties. I get home to discover one rolo blizzard with skor pieces and one skor blizzard with smarties. Neither one is actually what I ordered. It wasn’t very busy so I’m confused as to how staff can’t get the order correct. Twenty bucks and not even what I ordered. Pathetic!!!! I won’t be back, Just totally pathetic !!!!!

★★★★
July 8, 2024

I've been here multiple times and my order has never been messed up, I enjoy the enthusiasm of some of the workers more of an experience. The wait time is sometimes a little annoying. Waiting at the window longer than I think it would take to make 1 or 2 blizzards.

September 6, 2023

Purchased two chicken strip meals and got home to see that the portion size was absolutely ridiculous and then to top it off everything was rock hard and inedible. The photo of the chicken strip in my hand was the largest piece in the box

★★★★★
Local Guide
August 22, 2024

AMAZING FOOD.

★★★★★
Local Guide
August 22, 2024

Great place to go with friends & family!

★★★★★
Local Guide
August 22, 2024

Great staff, and very busy for game day, but on the ball and incredibly polite! Not a fan of the blizzard I ordered [ picnic peach] but I know for next time

★★★★★
Local Guide
August 22, 2024

Never had a bad blizzard...

★★★★
Local Guide
June 22, 2024

decent food for affordable price Wheelchair accessibility: bathrooms are NOT wheelchair accessible Food : 4/5 |

★★★★★
Local Guide
May 22, 2024

The young ladies that I spike to were friendly and chatty They fixed an issue with no complaints, and they had great smiles Food

★★★★★
Local Guide
May 22, 2024

Fast and friendly

★★★★
May 22, 2024

Server didnt flip my blizzards, so I requested the free Blizzard on my next stop, she refused it and said theres no way Im flipping that. It was already sooooo melted. Still a great place. But a little upsetting

★★★★
Local Guide
April 22, 2024

My aunt lives Dairy Queen. The service was great. Icecream is always the same, who doesnt like soft serve.

★★★★★
Local Guide
April 22, 2024

Fast friendly quick service.

★★★★
Local Guide
March 22, 2024

Wheelchair accessibility: Yes Food

★★★
Local Guide
January 22, 2024

Wheelchair accessibility: Wheelchair accessible. Food

★★★★★
Local Guide
January 22, 2024

Friendly professional staff, delicious mushroom burger, fries, onion rings and a 1 liter of ice cream. Although I did take out, very clean, comfortable seating for one or two or families.

★★★★★
December 22, 2023

Friendly service.

★★★★★
Local Guide
December 22, 2023

My daughters love it

★★★★★
Local Guide
December 22, 2023

Drive through is fast

★★★★★
December 22, 2023

Never had a bad experience, best service staff around. Great job, thank you.

★★★★★
Local Guide
December 22, 2023

Had a blizzard and it was loaded with cherries and chocolate. Probably the best Ive had ever.

★★
December 22, 2023

Friendly staff but this is the second time I ve paid to have something extra added to my blizzard and they ve forgotten. Love wasting my money!

★★★★★
Local Guide
December 22, 2023

The food was very delicious and good. The service was excellent as well.

★★★
Local Guide
December 22, 2023

The free dilly bar website did not work

December 22, 2023

My boyfriend and I waited for 25mins at the speaker before someone took our order, when they only had one customer infront of us. Not pleased with the wait time personally I think it s a little ridiculous.

★★
December 22, 2023

Food line was unorganized. Orders were mix matched and we didn t receive the drinks we orders. The portions of the meals we paid for were small and pitiful. Food tastes pretty good but not worth it for us. Very disappointed

★★★★★
Local Guide
December 22, 2023

Great food and great service.

★★★★★
Local Guide
December 22, 2023

The best tasting flame burger.

★★★★★
Local Guide
December 22, 2023

Very friendly and professional good customer service

December 22, 2023

Not wheelchair accessible & staff were very rude when a member of our group had an emergency & needed to stop at the closest washroom (we were already here) who is in a wheelchair. Not only was it hard to get inside the restaurant, but the restrooms as well. Staff kept checking on them while gossiping & making rude remarks & comments. Very unacceptable. Would not recommend this location to anyone. Thank god we are just passing through the area today. DQ should be ashamed of themselves. Terrible.

Local Guide
December 22, 2023

Want to charge extra for ketchup after paying over 15$ for a combo?!?! Thats nuts!

★★★
Local Guide
December 22, 2023

Ordered a small blizzard and a chocolate fudge Sundae. Bill came to just under $13 with taxes. It was quite expensive for the sundae and not worth it. Will not go back for that. Washroom is tiny and not accessible at all.

Local Guide
December 22, 2023

Worst burger ever. Dry, cold and bland.

★★★★★
Local Guide
December 22, 2023

Great place to eat and their ice cream is always great.

★★★
Local Guide
December 22, 2023

This is a dated location. The servings were small for the price. But the sunday was good.

Local Guide
December 22, 2023

Was incredibly disgusting watching the person making food in the back wipe their nose and face repeatedly without washing their hands or wearing gloves. Numerous flies buzzing around. The chicken strips I got were very old and dry and the fries were clearly old and refried, way too much salt. Low standards and no customer satisfaction.

December 22, 2023

We went through the drive through because I had my dog in the car. I Ordered two chicken strip baskets one with sauce and one without sauce and they gave me two DRENCHED chicken baskets it got all over the bag. I asked for buffalo as well as a sweet and sour but instead I got two flamethrower sauces. Plus we ordered two blizzards and they didn t flip it up side down. Just seemed uninterested in their job and were just trying to rush us. It s pretty obvious that they don t care about their customers. First time going there and I won t be back.

★★★★★
Local Guide
December 22, 2023

Its a dairy queen! It has ice cream, what more can one say?

★★★★★
December 22, 2023

Very expensive to eat, poutines however are awesome.

★★★★★
Local Guide
December 22, 2023

Best ice cream treats

★★★★
Local Guide
December 22, 2023

Dairy Queen in Pembroke: Cool Treats, Warm Atmosphere, Slight Room for Improvement Rating: (4/5) My recent visit to Dairy Queen in Pembroke offered a delightful experience overall, marked by a welcoming atmosphere and tasty treats. However, a slight drawback was the temperature of the food, which, regrettably, wasnt as hot as one might prefer. Variety of Treats: (4/5) Dairy Queen in Pembroke impresses with its diverse menu of treats, from delicious ice cream creations to savory food options. The variety ensures theres something for everyone to enjoy. Friendly Service: (5/5) The staff at Dairy Queen were exceptionally friendly and accommodating. Their positive demeanor contributed to a pleasant dining experience, creating a welcoming atmosphere. Clean and Well-Maintained Environment: (5/5) The cleanliness of the establishment was notable. The dining area and facilities were well-maintained, enhancing the overall ambiance and comfort. Food Temperature: (3/5) A minor setback was the temperature of the food, which wasnt as hot as expected. While the flavors were enjoyable, warmer food would have significantly improved the dining experience. Value for Money: (4/5) Dairy Queen in Pembroke provides good value for money with reasonable prices for its offerings. The portion sizes and quality justify the cost, making it an appealing choice for a treat. In conclusion, Dairy Queen in Pembroke offers a friendly environment, a variety of treats, and good value for money. While the food wasnt as hot as desired during my visit, the overall experience was positive. With a focus on temperature consistency, this Dairy Queen has the potential to elevate its dining experience further. A four-star rating reflects the overall satisfaction with room for improvement in the temperature aspect.

★★★
Local Guide
December 22, 2022

Got ice cream the other day for lunch and they gave me the wrong blizzard. There was a girl in drive thru the entire time at the window. As I knocked she continued to ignore me for 15mins.. then eventually sent someone else to the window to help me. ~Was not impressed

★★★★★
Local Guide
December 22, 2022

Food was hot. Blizzard could be mixed better but thats classic DQ.

★★★★★
Local Guide
December 22, 2022

One of my fav places to eat in or grab take out. From childhood this place has always been a treat! As their slogan suggests..Its Fan food not Fast food! Staff here always seem to be happy bright and cooperative. Always willing to get your order right and if by chance they dont the managers provide free replacement or discount now and free on your next purchase. Amazing! Love that!

★★★
Local Guide
December 22, 2022

The ice cream comes we ordered were so delicious on a very hot day. 32°C. but the restaurant has some logistics problems. We missed the order microphone. A delivery truck come to close to our car then the driver kept leaving a door open in front of our bumper in the drive thru lane. The staff was prompt and efficient.

★★
Local Guide
December 22, 2022

Thanks for making 2 different sundae sizes for my kids, and your friendly (sarcasm) service that came with it was truly appreciated

★★★★★
December 22, 2022

Food is pricey but its 100% worth it. All the food at dairy queen is an absolute 10/10. Always new items on the menu, seasonal summer blizzards, and staff there is relatively kind.

★★★★★
Local Guide
December 22, 2022

Great spot..super friendly staff..very clean.

★★★
Local Guide
December 22, 2022

This time my order was screwed up royally.Requested onion rings instead of fries...forgot... requested s&s dipping sauce... forgot.Service was friendly but no attention to detail.Better luck next time.

★★★★
Local Guide
December 22, 2022

Love the food for fast food standards,price of meals are good for what you get .Didnt get full five star due to price of ice cream cake 25.00 dollars for round 10 cake to pricey for but they got to make money

★★★★★
Local Guide
December 22, 2022

Great friendly service

★★★★★
Local Guide
December 22, 2022

Good ice cream

★★★★★
December 22, 2022

Great friendly staff. Very clean and bright. Even the outside tables were clean and inviting.

★★★★
Local Guide
December 22, 2022

Amazing and friendly staff

★★
Local Guide
December 22, 2022

Beah

December 22, 2022

Fries weren t cooked and still crunchy and didn t put any of the 3 extra toppings I paid for in my blizzard. When called on it the manager lied and said she watched my order being made. I m not one to complain at all but the prices of things these days, I can t afford to be ripped off and then lied to on top of it. I get people have bad days but I don t appreciate being told I m imagining things. Very poor customer service

★★★
December 22, 2022

Bit of an order mix up

★★★★★
Local Guide
December 22, 2022

Ordered a custom cake for my wife. And left it in thier hands. Picked it up next day and its even better than I expected. Got a few laughs from the staff. It was enjoyed by all that attended.

★★★★★
Local Guide
December 22, 2022

Great friendly fast service

★★★★★
Local Guide
December 22, 2022

Very good ice cream. Lots of parking. Drive Through. 3 tables with umbrellas outside.

★★★★
Local Guide
December 22, 2022

Great place to get cool treats on a hot day

★★★
Local Guide
December 22, 2022

Burger was tasty but dry

★★★★★
Local Guide
December 22, 2022

I ordered a Banana Split Fast Friendly Service

★★★
December 22, 2022

My meal was fine, but my husband got the completely wrong burger. He ordered a triple flame no tomato. The burger had two parties and tomato. Maybe if the staff stopped talking about tv shows and learned how to read the burger would have been done properly!

★★★★★
Local Guide
December 22, 2022

We had a fairly large order. The server was very friendly and polite. Our food was hot and nothing was lacking!

★★★★★
Local Guide
December 22, 2022

Always consistent! Parking: Lots of free parking. Recommended dishes

★★★★★
Local Guide
December 22, 2022

Desiree, the manager, is fantastic!! She is incredibly personable and greets every person that walks through the door with a smile. She even mentioned that she had a coupon we could use for our blizzards saving us over $5. An employee like this is so valuable and so hard to come by nowadays. Thank you for the amazing service Desiree!!

December 22, 2022

Got a blizzard in drive thru and was soupy when I got it also asked for extra toppings and definitely didnt get that when I was chagered extra. Not impressed with the service

★★★★★
Local Guide
December 22, 2022

This is my favorite DQ in Renfrew. Its in need of bulldozing and a new build but they always work their butts off here. Its a cool retro location.

★★
December 22, 2022

Me and the wife went tonight for a quick bite, wife was really excited for her ranch even ordered extra, received no ranch and an angry wife thanks .

★★★★★
Local Guide
December 22, 2022

Tried the new skor, brownie, Sunday looking thing, last night Delicious! Better than the skor blizzard, i tried today, Ha.

★★★
Local Guide
December 22, 2022

Friendly staff, but oh my gosh the prices for what you get. I cannot believe it.

★★★★★
Local Guide
December 22, 2022

What can I add to a fantastic chain both petawawa and Pembroke always have ice cream cakes a few weeks ago our daughter turn 16 and yup DQ was on there game. Great soft ice cream at the drive through.

★★★★★
Local Guide
December 22, 2021

Very pleasant customer service.

★★★★★
December 22, 2021

Twas good as it always is good food,good staff

★★★★
December 22, 2021

The ice cream is 5 stars and the fastfood is 3

★★★★★
December 22, 2021

Im happy quick service

★★★★
Local Guide
December 22, 2021

Good polite service.

★★★★★
December 22, 2021

Drive thru order was smooth and correct.

★★★★★
Local Guide
December 22, 2021

They have awesome products worth the price and quality. A must for dairy products fans.

★★★
December 22, 2021

It was closed for Renovation.

★★★★★
December 22, 2021

I ve been going here for over 10 years and have never had an unpleasant experience!

★★★★★
Local Guide
December 22, 2021

Always great service

★★★★★
Local Guide
December 22, 2021

Love the Blizzards

★★★★★
Local Guide
December 22, 2021

Quick and friendly service

★★★★
Local Guide
December 22, 2021

Good shakes and smoothies

★★★★★
Local Guide
December 22, 2021

Fast friendly service and great food

★★★★★
Local Guide
December 22, 2021

Absolutely the best DQ around!! I know Ive tried others and nothing compares to Renfrews DQ. Its the BEST!!

★★★★★
Local Guide
December 22, 2021

Had a crispy chicken sandwich combo, it was perfect, delicious. Then a litre of soft serve with cones to bring home, cant get more perfect, yum!

Local Guide
December 22, 2021

Very disappointed our order was totally wrong.. For $67.00...

★★★★★
Local Guide
December 22, 2021

We can eat hamburgers and ice cream!!

★★★★★
Local Guide
December 22, 2021

Love the burgers from DQ and great icecream

★★★★★
Local Guide
December 22, 2021

Good stuff

★★★★★
Local Guide
December 22, 2021

I scream for ice cream

★★★★★
Local Guide
December 22, 2021

Never had burger and fries from here. Lunch was great, fresh and full of deliciousness

★★★★★
Local Guide
December 22, 2021

Good food and great prices dont have to break the bank for a quick lunch

★★★
December 22, 2021

Tastes like dairy queen.

★★★★
Local Guide
December 22, 2021

Quick and clean

★★★★★
Local Guide
December 22, 2021

Yummy

★★★★
Local Guide
December 22, 2021

They make a great banana split!!! All food is good there. Favorites include misty freeze(a slushie with soft serve in it ) awesome and also milkshakes ,floats, and ice cream cakes.!!

★★★★★
Local Guide
December 22, 2021

If you like ice cream..you will love this place...we always get our cakes here ...delicious ice cream cakes...Mmm Mmm good

★★★★
Local Guide
December 22, 2020

Its really exspensive but its worth it .

★★★★★
Local Guide
December 22, 2020

Kids love the ice cream cake and the decorations were great.... even though we asked for something they had never heard of! The Blippi cake was great!

★★★
Local Guide
December 22, 2020

Nice food

★★★★
Local Guide
December 22, 2020

Perfect for kids bday cakes

★★★★
Local Guide
December 22, 2020

Nice ice cream

★★
December 22, 2020

Ice cream was melted by the time we got it

★★★★★
Local Guide
December 22, 2020

Customer service was great. Lineup was super long, but they kept it moving.

★★★★★
Local Guide
December 22, 2020

For being so close to close the customer service was great.

★★★★★
Local Guide
December 22, 2020

Love the ice cream sundaes and banana splits, theyre fun, yummy summer foods!

★★★★★
Local Guide
December 22, 2020

Cant go wrong with a blizzard in the summer

★★
Local Guide
December 22, 2020

Food and service were great. However not one employee was wearing a mask or any other form of physical distancing

★★★★
Local Guide
December 22, 2020

Its Dairy Queen. If you dont like it, you probly eat pineapple on pizza as well.

★★★★
Local Guide
December 22, 2020

Its DQ

★★★★★
December 22, 2020

Quick and friendly service

★★★★★
Local Guide
December 22, 2020

Very clean nice and polite staff

★★★
Local Guide
December 22, 2020

There was no control at the door. There is a posted limit of number of persons but no enforcement.

★★★★
Local Guide
December 22, 2020

Ive liked Dairy Queen my entire life. Just wish more items were safe to eat with allergies.

★★★
Local Guide
December 22, 2020

Ordered a shake, they gave me a sundea.

★★★
December 22, 2020

The blizzards r always great. However the part of getting them home isnt great. DQ should have a better way to cover each blizzard without putting less ice cream.

★★★★
Local Guide
December 22, 2020

Great milkshakes!!!

★★★★
December 22, 2020

Nice staff and good cakes.

★★★★★
Local Guide
December 22, 2020

Friendly staff and good service with bringing out our food going threw drive threw

★★★★
Local Guide
December 22, 2020

Good fast food. The burgers a surprisingly really good, sometimes they are a bit messy but no big deal.

★★★★★
December 22, 2020

They make the best burgers in town!!!

★★★★
Local Guide
December 22, 2020

Most of the time its perfect but this time they put everything on my burger when asked for only cheese but they remade it when I came back.

★★★
Local Guide
December 22, 2020

Decent food not a fan of the soggy fries

★★★★★
December 22, 2020

Amazing staff and food!

★★★★★
Local Guide
December 22, 2020

I love Dairy Queen, great food, friendly service, this place didnt disappoint

★★★★
Local Guide
December 22, 2020

Customer service has always been top notch

★★★★★
December 22, 2019

Food is very good and service is excellent.

★★★★★
Local Guide
December 22, 2019

Very friendly and helpful staff!!!

★★★★★
Local Guide
December 22, 2019

Amazing service. Ive never had a better experience at any restaurant.

★★★★★
Local Guide
December 22, 2019

Excellent banana splits!

Similar Places

McDonald's in Pembroke
McDonald's
★★★