McDonald's in Pembroke

4th month in a row they cant get a single order right. Burgers r messy shit everywhere. Id rather eat dog food then come here . PEMBROKE ONTARIO MCDONALDS NEEDS NEW MANAGEMENT

In and out for breakfast on the road

several times , my wife and i have ordered from this location and they consistently mess up our orders, not to mention when our meals are being delivered, the bag is falling apart or our order has been spilled (coffee) inside the bag, the other day the driver spilled 2 coffee and 2 tea right as he got to my door, not his fault, however we sent him back to get fresh items to try our order again, he brought the wrong order, he brought 2 ICED teas which were gross and 2 coffees which i have had better from MCDs before, we are tired of our orders showing up cold, or wrong, or all over the inside of the bag, we will not be ordering from you any more.

Place is always clean. Food is almost always very prompt and always acceptable. No real complaints. Parking: Very limited parking, but usually open spots. Wheelchair accessibility: Yes.

Good fast food Kid-friendliness: Great place to visit with kids Food : 5/5 |

Good

Love a fountain Coke!

My meal was very delicious A+++

Fast service and fresh hot food

Its mcdonalds

Its just an ok McDonalds. I refuse to go into the restaurant as the floors are always sticky and garbage often overfull. Drive-thru is ok most of the time. Be sure to check your order as mine has been wrong several times.

Crystal... Baby, Ive changed

Its McDonalds

Favoritism among staff by managers

Forgot 2 fries out of 4. Seems this location continuously forgets orders

Hamburger very greasey

Much better breakfast then the hotel had, quick to, so five stars.

Always great at McDs

Manager Chrystal is RUDE!!!! So RUDE!!! NEVER COMING BACK

not too bad went for breakfast nice n clean friendly staff updated my review to 5 stars for service last visit they went above and beyond Wheelchair accessibility: Ground level ramps at all entrances

Im at the motel beside the mc Donald and they wont serve me because Im not in a vehicle ,!!! I guess I should take my truck that wont fit underneath the drive through, while drinking, too eat!!! Walking and being responsible wont serve me!!!!!!!

The manager Crystal is extremely rude. She doesn t seem to care about the customers at all. Someone should really take her position, it would make the establishment much better .

Its McDonalds. Ive never been inside, but drive-through is always relatively quick.

classic McDonald s, it has big chungus happy meal

With service so fast why is food cold :(

Ordered 3 times door dash and 3 times Its been messed up. Todays Its a ice coffee with NO STRAW!! And no, taking the lid off to drink is not an option at work!!! SO FRUSTRATING!! Service

Not very happy in the last couple times Ive been there get the point where Im not wanting to come back to McDonalds

Hot and fast Kid-friendliness: Of course Wheelchair accessibility: Good

It was great Vegetarian options: Veggie burgers Food : 5/5 |

They need a new manager at McDonalds I went with my mom one night we ordered our food which was about $30 .we get to the window and was given the meal of the person behind us not what we ordered at all their bill was more than ours we tell them politely, the manager comes around and starts yelling at the order taker while we are at the window , then says she will return our money, but she didnt return our money instead she fiddled with the buttons then litteraly told us to pay it forward to the car behind us. Which their bill was about $60. We told her no that our food was wrong she had an attitude , the young girl working at the drive thru asked us to pull up so we did she came out with a bag of food which was STILL wrong . Once we mentioned this to her politely she gave attitude and huffed and walked back inside . This palce is ridiculous you need a new Manger and need to train the staff properly this is not the only complaint we have either there are many more that we have experienced .

It was good

The employees are not mixing the blizzards they just throw the stuff on top and send it out the window.

Sadly another forgotten item. No fries in happy meal. Lesson learned check everything!!!

Ya seen one McDonalds.....then ya seen them all. Always check if they got your order right

Went to grab food for the kids and two adults. Service was quick and the lady was friendly during our visit. Got our food at a decent rate, and by the time we got back home we noticed they didnt include our dips with our food lol Also, not that many napkins provided either lol Other than that, the food was good and a nice visit

Not a bad McDonalds pretty fast and efficient.

mcnug delivery fee was 20 dollars

Ordered waffle fries to try with my order, and they forgot to give the dip.

Clean and fast ! Large eat in area.

Missing two full meals after going threw drive threw?

As McDonalds go this is a good one! Fresh hot fast. Trifecta you might say.

Manager here has zero communication skills, extremely immature, shouldn t be in the position she s in for how rude she is. Good luck

McDonalds is exactly what you expect. Fills that hole, not too pricy, and fast as can be. Im always up for a coffee or some breakfast.

Super slow, and the food looked like it was assembled by a toddler with broken fingers

Always great coffee...staff are doing a great job

Food is delicious

There was no ketchup seemed cheap on no free refill when it is serve yourself drinks staff was scrambled Kid-friendliness: They tolerated my son

I ordered a cheeseburger and there was no patty on it. Just toppings and cheese. Not happy. But they gave me a good credit for next time.

Great staff very friendly. Fast service for drive through.

Poor service as always.

You might get what you ordered.

Servings are getting smaller. Bun size etc.

Excellent service. So happy cashier was able to add Habanero sauce to my burger..made all the better for my taste. Parking: Ample parking Kid-friendliness: Lots of families with children Wheelchair accessibility: Perfect accessibility

Best coffee in Renfrew County

Used drive threw

Fries are always cold on pick up....n sandwiches are made to fast so there sloppy

Its Mcdees messed up my order. But corrected right away

Garbage service, just a bunch of kids who don t care about doing their job. Every time I go to this McDonald s it s a bad experience, 1 in 10 times I actually get what I order. Need some better management

I dont go through the drive thru, ran in so it would be quick and we could leave cause we only had 25 mins to spare to get to our next appointment. I ordered 2 chicken wraps, it took them 21 mins to get my order as I guess counter customers arent a priority over the drive thru patrons. So we had to rush to the next appointment to make it on time and were late by 10 mins. We have yet to eat our wraps.

Literally the laziest bundle of workers cooks cant cook and managers are poor quality glad i waited a half hour for a burger that takes less then 10 mins to cook from frozen.

Just go there for the coffee.

Zero ZERO Stars here I walked in before 10pm I was making my order at the kiosk, heaven forbid any human man the cash. The manager(assume he was the manager as he had his chest puffed out) came towards me and extremely rudely told me to exit as the lobby was closed. I paused to look around at the several people sitting eating and asked him to repeat himself. Again he said the lobby was closed and I had to exit. Funny how every other McDonalds can use polite manners except for this location. Go to a better restaurant Heck there are plenty to choose from so its easy to avoid this place

Condiment was empty, tables dirty, food was cold and messy to eat. Manager didnt want to give me my drink and said that they dont do it here, but I get it here and every other McDonalds. Kind of sick paying for cold fries and burgers. Not impressed.

Fast and efficient ..unless it s Saturday morning or lunch time for the military base

Had to grab a quick breaky! Breakfast egg McMuffin meal deal. Yum

This place has the worst employees ive ever seen. Minimum wage is too much. They will mess your order up, and then again when you go back to correct it. Actual incompetence.

Plenty of seating in the restaurant, large parking lot, right on the main street, waiter service Wheelchair accessibility: Wheelchair access possible

Clean parking lot, hot food, waiting 10min in my car for my drive through food was no bueno.

Great service, great food.

Gotta love Mickey Ds :). Unpretentious place, generally well trained, courteous staff, great value for your hard-earned $. You cannot beat the coffee+muffin deal for a pick-me-up and a little breather before heading back into the fray.

Asked for extra pickles and onion on my McDoubles, got exactly 2 pickles and zero onion, happens like everytime , not impressed

This place is awesome.

Fast efficient food. Food was hot and staff was friendly.

Poor service food is cooked my grandson was sick after eating their nuggets was not cooked and my daughter looked at hers it wasn t cooked my husband breakfast sausage was not cooked all the way only partial cooked . This is happened on more than one occasion. Will not but good there again as they only care about taking peoples money not making sure their food is properly cooked . Huge disappointment

Please clean

If I could give a negative star I would. Consistently promoting products they keep no stock of, machines constantly down and regular lack of service. Don t expect to be able to order any promotional items as they rarely have stock of such, and the odd occasion they do, they run out immediately, better off to make something at home or find somewhere else to eat at

Horrible customer service! Who is doing the recruitment for this store?The person in Drive-thru has a serious attitude problem. If you dont like your job, guess what.......get another one. Also, please pay attention to order accuracy. 0/5 Stars... Never again! Food

I am loving it!

Went on a family trip to Pembroke to visit family, stopped for food on the way in. The service was terrible and it was messy all over. My son got a quarter pounder and all was well until a few hours later he woke up in the middle of the night with full blown food poisoning, had to have been from this due to not eating anything else all day. Has been severely sick for almost a day now and has not stopped throwing up along with other symptoms. Never go to this McDonalds unless you want to get sick

Never again!

Just popped in for breakfast. Was great.

Just waited 20 minutes in the drive through for a milkshake. Two cars left ahead of us, seemingly angry. When the first car left, they took the persons payment that was at the front of the line, then didnt come back. They lost three peoples orders and lord knows how many behind us. Very poor service.

Drive through was good

Great food lazy service Wheelchair accessibility: Yes Food : 4/5 |

Food is not spectacular but up to standards, what can I say, its Macdonalds, theres not much exceptionally things here other then the amazing Service, and the atmosphere is Loud and noisy.

Terrible quality food. I know McDonalds is already low expectations for food quality but this is ridiculous. Dry stale fries, cold burgers. The restaurant is trying to tell customers there are no refills on the fountain pop. The food isnt even cheap anymore, step up a bit and give customers some proper service for what they pay for.

I hate this mc Donald s they don t treat anyone with respect. Just awful place go to renfew instead you ll get better service and there s no toys in the happy meals.

Pretty straightforward McDonalds. Any food service establishment that runs smoothly gets a rating greater than average these days. What stood out the most at this location was the atmosphere. Very relaxed vibe without the anxiety and chaos normally associated with the industry. Well done by the staff and leadership at this location.

DRIVE-THRU EPILEPSY WARNING FOR OCTOBER 2023!! Hey if you have epilepsy or are sensitive to flashing images or lights, the drive-thru signage at this McDonalds is having an error where one of the videos bugs out and flashes rapidly. Im sure theyll fix it soon enough, and the staff here is always really nice. Lots of cool folks. The food is standard McDonalds fare, and as far as that goes, theyre doing a good job. They seem to have some fun community things going on here which is cool. All in all, its about as good as McDonalds gets.

Ordered through door dash, contacted door dash and was informed they couldnt help me with my issue. Contacted the store and was told I need to go through door dash, which I am aware of. I was missing my large fry with my combo, plus the extra sauces I paid extra for. When I had called the so called manager pretty much dismissed me and was speaking to someone else at the same time . Not very good customer service. Was Friday night ... approx, 10pm Oct 13th

Kid-friendliness: Happy meal is always a staple for my kid. Food

Was a bit busy both at drivethrough and inside but the staff was really pushing to serve everyone. One even offered to come off her break to serve my mom and I. Tbe food is always good, with attention to detail and staff moral at highest importance. Always worth a stop when looking for a quick meal.

They called the cops because we tried to walk through the drive thru (politely) he defended the ridiculousness by saying that his brother was a jehovah witness

Ordered food from McDonald s to find out a burger and fry was missing so I called McDonald s and Erica answered the phone . She was the rudest person I ve ever spoke to! She said it wasn t her problem to call Uber eats who delivered it! Yet the bags were sealed by McDonald s missing the food AND no straws but that always seems to happen there. She wouldn t even let me speak simply saying this is not her problem!!!!! Terrible service!

Wheelchair accessibility: Site is wheelchair accessible. Food

Bud ah dada da Im loving it!

12/14/23 at around 8:32pm was when this happened. Spoke to the woman at the counter, and she was polite when I asked about my curbside. As it had been a little while since I made the order. The manager butted in for no reason with smart remarks and demanded that I just leave and go back to my vehicle, very rudely! Then I stated that I was going to stand there until my order was done, and I did just that. I proceeded to hear the manager to make more smart and rude remarks. Even saying that they where not going to salt our fries like how I ordered (I ordered extra salt) though instead said Just throw salt packets in there, we don t put extra salt on our fries and proceeded to put salt packets in my bag. The manager was VERY rude and disrespectful. Would not recommend!! I come here very often and order curbside a lot! This manager was a total deterrent!!

So, McDonald s forgetting items in your order is on the same level as Starbucks spelling your name wrong. Everyone knows it s going to happen. The following is what took place and my experience with the Pembroke McDonald s. I made an online order (my first one) for take out, because I usually order and wait. I ordered the new 1/4lb meal, the special Big Mac box and 2 kids meals. When I arrived in the store I was the only one by the cash and the only order on the screen. I waited and received my order, filled my drinks and left because my family was in the car. Yes, I should have looked in the bags, but I didn t. When we got home, there weren t enough straws for the drinks (classic McDonald s) but the kids meals only had fry and burger, nothing else, no yogurt tube or anything.The special Big Mac box had the burger and fry but not the special thing that is supposed to make it worth the 14$ (not making that mistake again). And the app gave us a free small cheeseburger. Good thing I asked for cheese because that s what I got. Bun, meat, cheese. All in all, for the 40+ dollars the order cost I got about 25$ worth of it. And I really don t want to drive all the way back just to complain. Instead I will post this with a warning ** check your bags before you leave** we have never ever gotten everything, especially at this location, but this is kind of brutal.

Typical McDonalds no major issues. The staff is friendly and good, fairly fast and the food was good. Store was mostly clean but I mean its hard to be super on it when its busy and lots of foot traffic

Good restaurants. Run well for a mcdonald

Always very friendly staff

Service was slow employee conduct was unprofessional and I received my order wrong ordered BLT quarter pounder got a regular quarter pounder !!!

Was drinking my milkshake and kept feeling little plastic peices in my mouth got to the end and looked to see if something was there and there was more of these peices not sure what it is and if I should be concerned or not

Dirty. Order wrong.

can see everyone trying their absolute best to provide an optimal dining experience during this labor shortage. Friendly staff, hard workers, and good food

The store is literally falling apart. The pop machine has parts that come off when you use it and the faucet in the washroom is stuck open and pouring water non-stop.

Stoped here for breakfast last 4 mornings food was good coffee was not good at all. Better off stopping at tims for coffee in the first place instead.

Instead of concentrating on your KIOSKS and DRIVE THRU maybe pay attention to people lined up at your counters...when did providing face to face service become such a chore for fast food restaurant...as someone on the cusp of the boomer generation, I feel bad for older patrons who like myself dont like the KIOSKS. I feel that McDonalds is losing any appeal because the service keeps getting worse and the prices keep going up while the food selections remain pretty much the same. When I told the line manager that her employees should still greet the customers and or at least make eye contact with the employees she seemed confused. Its part of the customer experience. Acknowledging the presence of the customer is part of customer service is a HUGE part of the SERVICE part that too many stores ignore. Hell I remember when the order boards werent constantly moving and you could read the menu without waiting for it to cycle back to place your order. I also remember there was a free item on the boards...it was SMILES. Good times...are they over or can McDonalds take notes and bring back quality service?

Worst experience I ever had in a Mcd.. people who came after me got their orders. The lady who took my order didnt come in to complete my order..

Honestly worst McDonalds Ive ever been to. Extremely rude management and I have literally never gotten the correct order. 0 stars

Unacceptable.

Good coffee for the road, and this location tends to be fast. Exactly what you want from McDs

Food was prepared in the expected time frame, but had to go back to the counter and ask for my nugget sauce. This order was to go, so I always check them before I leave.

Both orders were wrong ...onion on both burgers and fries were cold and oily. Drinks were ok but lots of ice in them . Bad experience getting good here.