Swiss Chalet in Pembroke
1290 Pembroke St W, Pembroke, ON K8A 7A2, Canada
About
Swiss Chalet in Pembroke, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
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Food is good. But air-condition needs to be fixed. Been there twice in the last months and roasted trying to eat my meal. This can't be good for the workers or customers.
Food is good, but need to hire new staff. Ignore you for so long while i was there waiting for my pickup order for almost 10 mins while 1 worker made food for other customers and multiple workers walked past me, cleary all noticing someone at the cash. Terrible customer service, if the food wasnt so good i wouldnt be back. 10 for food 1 for bad workers .
Although I will continue to dine at Swiss Chalet, it will not be in Pembroke! This restaurant has horrible customer service!!! 6 out of my past 10 orders have been wrong, or just didn’t show up at all!!! On one occasion while in the restaurant to pick up an order, a customer with their dog and puppy (adorable) were the number one priority as our food came out and sat as the servers enjoyed playing with the puppy, discussing the breed and petting the dog. I finally had to ask if that was my order and they said yes, just a second and continued to enjoy the beautiful puppy. 🙄 This one experience wasn’t the turning point but was the most ridiculous. More than anything I’m disappointed with lack of service, incomplete orders and lack of accountability.
We placed our order online for a 3:45 pickups. At 4:15 they finally found our order sitting on a shelf under the counter!! Needless to say that they will never have our business again!
It took almost 40 minutes to give us the food ordered for take-out. But we want to thank you for the amazing follow-up and the care your response input to resolve our matter.
Great food and atmosphere, good service, other than they always run out of chicken, way b4 closing time. 1 to 2 hrs prior! And it's a bit pricey
I have ordered from here many times. EVERY TIME they have cancelled my order because they have no chicken. after speaking to an employee they told me they do not continually cook chickens for the whole day only in the morning. as a former chef im appalled at how they run this restaurant and will not be ordering again as they do not sell what they are most famous for and even I'd they did have it I would not appreciate day old chicken. get your restaurant in order.
It's hit or miss depending on whose working. Most times the workers are great and the food and service are great, but when certain people are there the food is meh and aren't friendly, literally looking grumpy all the time. The one time we got a grilled chicken and it definitely was barely cooked, couldn't eat it. The main manager is awesome there. Super friendly, funny and awesome. I still go and recommend, just watch whose there
Love the Services and Food
All good, we enjoyed our visit.
Out of chicken on a Wednesday evening at 6:30??
Bad service. Order was wrong and when they were called and told about the mistake, they didnt want to do anything about it or even acknowledge that they made a mistake. Will not be going back
The takeout service I received was exceptional, dinnertime on a Thursday.
I eat here on a regular basis. Ok sometimes I have to wait a bit, but that s what I get for going during supper hours. Great food great service. See for yourself before listening to the the nay sayers
I love that food. Delicious
Nice food & friendly staff
No chicken soup and less than half the menu of a real Swiss Chalet. Why bother advertising that you re a Swiss Chalet if you re not actually a Swiss Chalet.
THIS PLACE IS SO GOOD, regardless with family, your spouse, friends, or alone. their food is so good i could always go back!!!
The roast beef sandwich was very good.
How is it that they have no food? I place an order for rib and chicken, and you dont have either?? And make me wait 40 mins just to tell me you dont have it! Terrible.
Your order will be wrong
Verry rude service never go there again
It s happened way too many times where I order a chicken sandwich with white meat. I drive 20 minutes home to find dark meat and they still charge the extra cost for the white meat. Sometimes they ll call and say they ran out of white meat but most times they re too brain dead to think of that.
I got Harveys love the burgers
Chicken a little bit dry but still good
wow during a pandemic I actually went inside rather than drive thru cause it was too long went inside ordered 2 half chickens 2 sides and an order of chicken nuggets for my daughter whole order ready to go but the nuggets so waited longer while the staff was laughing as long as they had a goodnight im eating cold chicken thanks
Always tasty
Cold wrap. Missing condiments requested. Missing side order. Not going back.!!
Poor service. Waited an hour for my food, the order was all wrong and cold. They werent willing to do anything to rectify the mistake. I was only met with a bad attitude when I addressed the issue. Will not go back.
Great food at a great price!
Food is good and service is good.
Swiss chalet is my favorite eating place!!
Delicious food and awesome staff.
Dont ask me how a place that is supposed to specialize in chicken runs out of chicken. But they did.
Fast and efficient
Clean, inviting, and set up for social distancing.
Ribs were mushy and underdone
So quick
Great and quick service. Thanks!
Please read the whole review. If I could give half a star I would. I ordered a whole chicken family meal and ribs. The chicken, ribs and baked potatoes were dried out, horrible food. The salad was not fresh. If youve watched Christmas vacation you would know what I mean. UPDATE: I contacted the manager, she sent me a coupon for the meal. I went back and used it and this time everything was fresh and the chicken was moist.The lady at the counter was very nice.
Food was good hot and staff was lovely.
Ive got to say that the lady behind the counter was wonderful. She was very pleasant and very helpful. I learned it was her last day after 30 some years and she was so grateful for our thanks and best wishes. The chicken was good too.
Renee took my order on the phone and was super pleasant as well as very eager to meet my requirements. Thank you Renee.
We went here last minute before closing. Staff was friendly and very accommodating. We had a good time.
This Harveys is co-located with Swiss Chalet which is what we wanted to visit. Every Swiss Chalet we had visited before is a sit-down restaurant with full table service; so we were trying to find the sit-down restaurant entrance. The signage out front suggests it is on the left, while the Wendys is on the right. BUT, as we approached the left entrance, it became clear that Wendys patrons were using that side of the building. We therefore entered on the right hand side, only to discover that the entire building is jointly Harveys AND Swiss Chalet; and that this Swiss Chalet does NOT have full table service. Instead, you order your Swiss Chalet meal at the counter, just like you do for Harveys. Your cutlery, drinks and coleslaw are given to you on your meal tray along with an order number marker that you place on the table you pick so that the staff can deliver your Swiss Chalet meal entrée Given this non-standard Swiss Chalet configuration, the menu choice for a Swiss Chalet meal is less than the normal FULL menu, BUT they do have all the basics - chicken dinner, ribs and a combo of the two For lunch, the size of the meals was VERY large due to the large amount of french fries. The meat portions, whether chicken or ribs were good, however. There was, disappointingly however, a noticeable amount of gristle with the ribs. BUT, the ribs were VERY well prepared. They tasted great (I had the honey-garlic), were very tender and came off the bone real easy I had a Lemonade Slushy (Harveys) with my meal. Before I drank it, I was already uncertain about it as it smelled more like coconut than lemon. Once I drank it, I was disappointed with it as it didnt have the normal sweet / sour balance of lemonade. Instead, it was far too sweet. Also, possibly because this balance was so far off, it was hard to appreciate the lemon flavour My guest also had the birthday cake pie which she reported as being excellent - a real winner
Good food
Food was cold
Worst ever at a Harveys restaurant. Wife order grill chicken and onion rings, chicken was dry and rings were not cooked, asked for cook ones. I had single hamburger and got a double one, was burnt and bun was dry. Soft drink tasted more like water then a rootbeer. We were heading to Ottawa at the time and thought we stop. Bad decision.
Very disappointed in the food. Went for supper when two can dine for quarter chicken dinner. When we received our meal it was a very tiny chicken leg and fries. The chicken leg had been left under a heating lamp and was dried out and hard. The fries werent much better but at least edible. Both chicken pieces in both meals were the same but for medical reasons my partner had to eat at that time so there was no room to voice a complaint. I would have never served that food as it was under a heat lamp to stay warm for far to long. Yes I know it can be had to estimated how many people will buy a special bit I would rather wait for freshly prepared food versus something that has been kept under a heat lamp for God knows how long.
We went to have chicken and there wasnt any ready, 45 minute wait to be ready.
The chicken was dry, not at all juicy. I got the impression that it had been cooked earlier and just kept warm. One of the nice things at Swiss Chalet is their fries. The fries we got here were Harvey s fries, not at all Swiss Chalet fries. We were very disappointed. I got dark meat after paying extra for white meat. I had to get it changed.
ordinary service, perfect meal on the other hand, average site, a convenience store because open late when we passed,
Not too bad for a Swiss Chalet/ Harveys hybrid. This is not a full sevice Swiss Chalet though.
Salty despite as for no xqlt
Ordered online and they hadnt even started making it by the estimated finish time. They were out of my chosen side so I was offered another choice and then 10 minutes later I was told that that they were also out. Got home and they gave me a very minimal amount of stuffing. Overall bad experience 10/10 would not try again
Expensive and stail bun over cooked chicken. Ribs were good tho
I had the chicken and rib festive special. The ribs were ok but the chicken was so over cooked that it was inedible.
Good food...clean restaurant.
