A&W Canada in Penticton

1402 Main St, Penticton, BC V2A 5G5, Canada

★★★★☆
(781 reviews)
Categories: Hamburger restaurant American restaurant Breakfast restaurant Canadian restaurant Chicken restaurant Fast food restaurant

About

Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.

Website
web.aw.ca
Address
1402 Main St, Penticton, BC V2A 5G5, Canada
Plus Code
FCM7+CQ Penticton, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Monday
6 AM–12 AM
Tuesday
6 AM–12 AM
Wednesday
6 AM–12 AM
Thursday
6 AM–12 AM
Friday
6 AM–12 AM
Saturday
6 AM–12 AM
Sunday
6 AM–12 AM

Services

Service options
Outdoor seating Kerbside pickup Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Beer Coffee Late-night food Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

4.0
★★★★☆
781 reviews

Most Mentioned

drive thru (26) root beer (24) breakfast (23) fast food (21) onion rings (19) hash browns (9) lettuce (9) manager (8) food and service (7) bag (5)
5 stars
366
4 stars
196
3 stars
111
2 stars
38
1 stars
70
★★★★★
November 24, 2024

Thanks to the girl in the glasses who loaded me up with extra fries and fresh coffee 20 minutes before closing. A&W rocks anywhere (YumYum), but the staff at the Penticton Main St & Duncan Ave location always put in the extra effort.

★★★★★
October 8, 2024

One of the employees at the 1402 Main Street location in Penticton BC..... Kiren was extremely helpful when I mentioned there wasn't a coupon available in the most recent coupon book for an individual Bacon & Egger combo. She provided me the order at the coupon price without hesitation. I am a low income disabled senior on a limited income so I was very pleased with this excellent service from this young woman. She is a very polite, friendly and caring person who went the extra mile to assist me. More people like her are needed in the fast food industry. My experience at this location was superb as far as customer service is concerned. I love that I can get a breakfast sandwich combo with hash browns....not fries....any time of the day not like at other fast food restaurants that only serve hash browns until 11am or worse yet no breakfast items after 10:30 am. I like to have the egg cooked a little softer but I forgot to specify that so the egg was a little too overcooked for my liking. Next time I will remember to ask for that. Great job and keep up the good work Kiren!!

★★
October 2, 2024

I came to the store and waited for 10 mins at the front with no line up for someone to take my order. The three employees (2 boys 1 girl) saw me and just ignored so rudely. I usually come to this a&w in town but this was my worst experience ever. The girl was not trained well to understand a no modification burger I was ordering & I ask her to put burgers in different bags but she ended up putting them in a same bag. Inordinately untrained & Poor staff !!!!!!

September 13, 2024

I am at the Penticton Hospital for a procedure. I am fond of Beyond Burgers due to diabetes type 2. I asked the girl on the phone if they deliver? She said Door Dash and some other delivery options. I explained that I am from a small town of 7,000 people and I didn't know what she was talking about. She said No i can't help you and hung up. I called both A & W's. I am looking at getting back to Trail where staff are friendly and excellent service.

★★★★
August 14, 2024

A&W serves up great food, but the service could use some improvement. The staff can be inattentive at times, often missing condiments or small items with my meal. Additionally, the food prep time is slower than I’d like. It can be frustrating when you’re in a hurry. Despite these issues, I still enjoy the tasty burgers and fries, which keeps me coming back.

August 9, 2024

Ordered a BLT Had no lettuce no tomato or bacon on it. No mayo either. Really not happy. I paid for the lettuce, and bacon and tomato. Definitely will NOT be coming back.

★★★★★
August 4, 2024

Visited the location on Main Street (Sunday August 4th) in Penticton, received great service from the young woman at the counter (she wears glasses, Sunday morning shift @ 9am) she was super kind and helpful! So refreshing to receive this level of service! Please let this young woman know she is doing a great job!

★★★★★
July 8, 2024

I had ordered a sausage & egg combo, but then changed my mind to a full breakfast option. The 2 lovely ladies here were very understanding and changed the order promptly while we all smiled on this fantastic Okanagan morning. Thanks girls!!

★★★★★
December 15, 2024

Rob is the best manager there. Super easy to talk to

★★★★★
November 24, 2024

Always so nice friendly, and remembers our conversations from previous visits

★★★★★
Local Guide
November 22, 2024

This is a well run restaurant with staff that cares. Kiranjot gave us excellent friendly service.

★★★
November 22, 2024

The food taste is good but the staff is rude behaviour. Vegetarian options: Masala veggie

★★★★★
Local Guide
November 22, 2024

Great $4.99 Burger

★★★★★
September 22, 2024

This review is a few months too late (life got in the way) I was in Penticton w my daughter on our first mother daughter solo trip camping and my car battery died while I was in the drive-thru!!! I was immediately panicked and stressed not having my husband and being alone w my 4 yo daughter with a dead car... The owner of this restaurant happened to be on site and was beyond helpful! He & one of his employees helped get my car out of the drive-thru into the lot and he then pulled his truck around and jumped my battery back to life. He also tailed me to a garage to see if I could have my vehicle looked at before making it onto the hwy for a 4 hour drive back home... He really helped me out & I could not be more grateful! *while we dont necessarily eat fast food, we are also a big A&W fam!!!

★★★★
Local Guide
August 22, 2024

Food was good. Staff was friendly.

Local Guide
August 22, 2024

Was here today for lunch- food was really bad and place was dirty. Fries were disappointing and oily and sandwiches we had chuppy chicken and a burger none of them were good.

★★★★★
August 22, 2024

We had breakfast at the Mainstreet A&W. the young lady at the counter with glasses was so lovely. Offered excellent service. The food was fresh and delicious!! Great experience.

★★★
Local Guide
August 22, 2024

It was just OK, wouldnt consider it the greatest.

★★★★★
Local Guide
August 22, 2024

Always enjoy a teenburger or a bacon n egger.

★★★★★
August 22, 2024

Our drive through treat was so scrummy Onion Rings and Teen Burger; no A&W in Melbourne, unique memories of 60s Penticton!

★★★★★
July 22, 2024

Food was great, service great!

★★★★★
July 22, 2024

Delicious food good service. Go try there whistle dog yum

★★★★★
July 22, 2024

Best A&W in Okanagan area. Best food, Best Customer service and best atmosphere. The owner of this restaurant is a great guy. Definitely, coming back for food.

★★★★★
June 22, 2024

Above and beyond!! The customer service great and knew how to close the order!

★★★★★
Local Guide
June 22, 2024

Friendly customer oriented service.. the manager at this location is an awesome person.. kudos to him!

★★
Local Guide
June 22, 2024

This is the slowest AW on earth. If you want your meal before 10-15 minutes have passed, find another location. Consistently slow, anytime of the day, no matter what you order.

★★★★★
Local Guide
May 22, 2024

Went through the drive through. Fast and friendly, and they got my order right.

May 22, 2024

Paid for 2 double buddies. Only got singles. The lady at the drive through should be fired. 0 customer service skills. Restaurant is closed now. I can t come get my proper order. Lady says I can t eat my food if I want my refund. Like what? Place is a joke

May 22, 2024

At the end of the night they are too lazy to make more burgers so they shorted me. 3 double buddies but only received singles

★★★★★
Local Guide
April 22, 2024

Yoyolo lay Zeus

★★
April 22, 2024

Hire some English speaking Canadians and stop charging $20 for 2 cheese burgers and two small fountain pops

★★★★★
April 22, 2024

Always a great experience coming here. My favorite fast food place. also very friendly staff.

★★
Local Guide
March 22, 2024

Ordered a latte for almost $4 and the smell was like burnt coffee. Tasted it and it was absolutely disgusting and tasted like burnt coffee. I am unsure what happened as I thought it would be machine made but with the service I received- I would not doubt they mixed it with old coffee. Decided I will not return to this restaurant.

★★★★
Local Guide
March 22, 2024

Very friendly and efficient

March 22, 2024

Terrible service waited over 30 mins for fries and onion rings

★★★★★
March 22, 2024

Great service and even better food. This a&w is always a go to when we go through Penticton- great location, quick service and clean restaurant. We recently made a stop with the family and it s a hit with the kids and adults. The burgers are fresh and always taste home made. And the kiddos love the chicken strips. Out of all the fast food fries these are always our top pick.

★★★★★
March 22, 2024

GOOD FOOD, FAST SERVICE. I GO THERE A LOT.

★★★★★
March 22, 2024

Great service!

★★★★★
March 22, 2024

Everything was fresh and tasty!

★★★★★
March 22, 2024

I had a fantastic experience at yhis establishment. The service was top shelf. The food is always hot, fresh and consistent. I will continue my patronage with this spot. Food

★★★★★
March 22, 2024

Amazing food and service!!! Always hot fresh and the staff are super friendly!! Would recommend over all other fast food places in Penticton!!!!

★★★★★
March 22, 2024

I placed large take out order and received my order correctly and the onion rings were still hot!!

★★★★★
March 22, 2024

Love the food! Great Staff!

★★★★★
March 22, 2024

We got great service greeted with a smile! Wait for food was short and it came nice and fresh! We will be back!

★★★★★
March 22, 2024

Always a good reliable favourite!

★★★★★
March 22, 2024

5 star from my son and I. We always go there for chicken strips (he won t eat them anywhere else!). Friendly staff.

★★★★★
March 22, 2024

Great experience. Friendly staff. Highly recommend

★★★★★
March 22, 2024

Came in for a quick lunch as I am painting my home. I used the app (first time) and tried to get an offer for a Papa burger and onion rings. The order only showed the burger. So I asked at the till but they weren t sure how to handle it. They quickly referred me to Brandon (I assume a supervisor or manager) who quickly addressed my concern and happily added onion rings to my order without extra charge. He was kind and very courteous. I will be coming back! Plus my kids love this place and the kids packs :)

★★★
Local Guide
March 22, 2024

Food was hot and good Service was great Food

March 22, 2024

Waited 10 minutes for drive-through food for it to be cold. They waited to bring our food out until the other person waiting after us food was done so we had cold burgers no apology for the inconvenience or wait nothing still had to pay that dollar I was on my way to get a refund when she came out.

★★★★★
March 22, 2024

Amazing and Friendly Staff, The food is always hot and fresh, The Burgers taste amazing, way better then the stuff you get from McDonalds 10/10 would eat here again

February 22, 2024

We order food at Monday at almost 8:30night.the customer service is very bad.the one Punjabi guy did bad behaviour with me.

★★★★★
Local Guide
February 22, 2024

Good as usual. Not my first choice any more. I remember two can dine for $9.99

February 22, 2024

Usually very good but today was a total miss. Everything tasted stale including the coke. Buns very soggy and nothing tasted remotely fresh. When letting the staff know all the staff members just stared at us. Mistakes happen.

January 22, 2024

They are doing delivery order in like 40mins. Worst service I have seen in town !

January 22, 2024

This place has horrible service, I waited 45 minutes for my order!!

★★★★★
Local Guide
January 22, 2024

Quite polite and respectful and clean and they even let me use the bathroom like normal citizen

★★★★★
Local Guide
January 22, 2024

Typical A&W quality food and service.

★★★
Local Guide
January 22, 2024

Waited forever in the drive through line and given the wait I expected recently cooked food. What I ended up with was barely warm to the touch. Given what A&W charges they should do better.

★★
January 22, 2024

Burnt bacon and bun.... 7am no excuses there were 3 people in the store.

★★★★★
Local Guide
December 22, 2023

It was great .

★★★★★
Local Guide
December 22, 2023

Always like a teenburger and rootbeer

★★★★★
Local Guide
December 22, 2023

If you like Fast Food.. A&W sets the Bar High... All of there products have no hormones used when raising there cattle or chickens. So if you like Great tasting Hamburgers and probably the Best Chicken Nuggets you may ever find at a drive through.. A&W Baby

★★★
Local Guide
December 22, 2023

Only ever use drive through. While the food is always great, it is a disgrace that a customer has to CHECK for napkins and condiments, which are frequently not put in the bag.

★★★★★
Local Guide
December 22, 2023

One of the all time greats for an awesome tasting burger. Staff is very polite and quick. Keep it up!

December 22, 2023

They mess up your order, give you the burger your kid didnt order, and then demand the burger they messed up on back so they can throw it in the trash. I find it quite pathetic of them to ask for the burger back for no reason but to toss it after wasting your time and fuel driving there and back again. Kick rocks A&W.

Local Guide
December 22, 2023

Store does not have ice. Store does not make the most basic of root beer items, a root beer float. Sadly disappointed. Canada has a reputation for being friendly. The lady at the drive thru was really not.

Local Guide
December 22, 2023

The service is extremely horrible ..the manager is not qualified for the job..she is extremely difficult to talk to and very argumentative..dont recommend this restaurant to anyone who expects quality service and quality food

★★
Local Guide
December 22, 2023

I walked in. They Gave orders to all the drive through then they ran out of eggs. The woman at the counter was nice though, she kept checking and keeping on the guy making the food to get me my breakfast and apologized to me.

★★★★★
Local Guide
December 22, 2023

A minor mix up but staff explained there mishap and offered some money back or to wait a few more minutes. Very polite and respectful

★★★
December 22, 2023

Friendly staff, but this A&W needs to stop re-frying french fries and trying to pass them off as fresh. When theyre dark and hollow thats not fresh in the least. Had this happen one too many times to not review. Im paying for food I expect them to at least try to make it taste like its supposed to.

★★★★★
Local Guide
December 22, 2023

One of my all favourite A&W to go to because they actually serve all day breakfast, including the full on bacon and eggs. Satisfies the whole family. I get late bacon & eggs. Wife gets her Mozza burger and kiddo gets her chicken strips.

★★★★★
Local Guide
December 22, 2023

Great place to support in Penticton. Clean location, courteous staff and good food.

December 22, 2023

I order two chicken wrap and they send Me onion rings and coke and also send me different recipet and half coke is fall down in packet. Very very disappointed..

★★★★★
Local Guide
December 22, 2023

The root beer in the frosted mug was delicious and I loved thr service at this lovation

★★★★
Local Guide
December 22, 2023

Love their burgers. Good service.

★★★★★
Local Guide
December 22, 2023

The man running the show is a beast. Getting things done, running the drive thru and counter service at the same time.

★★
Local Guide
December 22, 2023

Foods good but expect 20 minute in drive though while the employees walk around doing whatever

★★
Local Guide
December 22, 2023

Long wait at drive through

★★★★
Local Guide
December 22, 2023

Its a bit loud in this restaurant which makes ordering and taking an order interesting as you have to repeat yourself. Other than that the New Ringer Burger was great, the sweet potato fries were hot and tasty and the Coke was a fantastic change from Pepsi. Thanks for lunch.

★★★★★
December 22, 2023

Great Root Beer and burgers,fries

December 22, 2023

No buddy listen. Rude staff Food

★★★★★
Local Guide
December 22, 2023

Had take out. Teen burger

★★★★★
Local Guide
December 22, 2023

It s fast food, but done right.

★★★★
Local Guide
December 22, 2023

Best fast food burgers compared to the rest

★★★★
December 22, 2023

Fair place to visit and dine Teen burgers meal. Food

December 22, 2023

Saw the cook handle the food with her bare hands then wiped her hands on her apron then handled the food again. Was so grossed out, had to leave without taking our food!

★★★
December 22, 2023

Very slow service obtaining a root beer shake that was not a shake at all it was full of ice 10 minutes waiting at the window !!!!?

★★★★
Local Guide
December 22, 2023

Love their hash browns!!!

★★★★
Local Guide
December 22, 2023

I am upset that, here in Canada, they dont do root beer floats anymore . That was a huge part of their image and promotion for their company. Still ate there, and it was good.

★★★★
Local Guide
December 22, 2023

Predictably goos burgers. As always, the best onion rings anywhere. Cheers.

December 22, 2023

Drive thru was slow long wait just for small order don t know why they don t park the cars if the order is big or waiting for food

★★
Local Guide
December 22, 2023

Most unprofessional staff I have seen in a long time! So disappointing

December 22, 2023

This restaurant is absolute GARBAGE! The girl + guy working didn t even acknowledge us in the drive through / yep / didn t acknowledge the order, go over the order, nothing! Then we waited 20 mins, we didn t get cutlery and they didn t even say anything to us. Do not support this business!

★★★★★
Local Guide
December 22, 2023

10/10 service for the night staff! I really hope yall have a great rest of your night!

★★
December 22, 2023

I ordered pancakes with a side of hash browns. They ran out of syrup and that s the second time that happened when I dined in last time. They really need order product if possible before, during or after hours. Otherwise nobody would want to order them without syrup, it doesn t taste as good without it. So I only give 2 out of 5 stars.

December 22, 2023

. 9cents for shredded piece of onion on dried out mama burger. And nothing taken off for no pickle?? Hmmm. Worst burger I have had there. Thought they made the burgers to order???

★★★★
Local Guide
December 22, 2023

Was alright for a quick on the go breakfast. Food was hot, and the hashbrown tasted like old oil, but it probably could use a change. Overall, not too bad. It was rather cold while dining in, almost as if the AC was still on. Food

★★★★★
Local Guide
December 22, 2023

The teen burger rocks! Mmm yummy.

★★★
Local Guide
December 22, 2022

I didnt like the new batter on the onions rings and I found them salty.

★★★★★
December 22, 2022

Egg Septional and a huge rave to Sherry and Chuck meeting my demands of a perfect Bacon and Egger with a Hashbrown. I just show up and Sherry remembers my car through the drive through and pretty much just says drive through without missing a beat knowing what I want. Never experienced that before. Chuck always makes perfect eggs and never not one egg shell in my food. Best breakfast in town.

★★★★★
Local Guide
December 22, 2022

Great staff, lots of selection and good prices

★★★★★
December 22, 2022

Coffee and eggs what else could u want

★★★
December 22, 2022

It was a great experience for me and my partner and we both enjoyed the time we had with each other

★★★★★
Local Guide
December 22, 2022

grass fed, hormone free burgers. Always crispy lettuce and great, fast service.

December 22, 2022

change your hours

★★★★★
December 22, 2022

Very good.

★★★★★
Local Guide
December 22, 2022

Best fast food for burgers and fries. Burgers are the best. Prices are a bit high. I only go during coupon time. Love, love, love, you can get diet root beer. Worth the higher prices. The drive thru is a bit tight. I always go to the location at Main and Duncan. Very nice staff. Two thumbs up

★★★★★
Local Guide
December 22, 2022

Good restaurant. Food presentation seems clean.

★★★★
Local Guide
December 22, 2022

I get the chubby chicken burger combo with gravy and a root beer everytime

★★★★
Local Guide
December 22, 2022

I cant get past the Bacon Cheddar Uncle Burger.....real meat, great flavor.

★★★★
Local Guide
December 22, 2022

Love the food, always fresh. And there meat is real, worth the money, its expensive but worth it. Vegetarian options: I just know they carry the non meat burger Parking: They have a decent size parking lot Kid-friendliness: They have kid combos

★★★★★
December 22, 2022

Best burgers of all the chains Fast service with consistent quality.

★★★★★
Local Guide
December 22, 2022

Great friendly staff excellent food done very fast

★★★★
December 22, 2022

Was okay.

★★★★★
December 22, 2022

Always fresh

★★★★★
Local Guide
December 22, 2022

Fastest one yet

Local Guide
December 22, 2022

Pf the various fast food chains, A&W is by far my favorite when it comes to breakfast choices. But I had an ugly experience in a location of theirs on Skaha Lake Road in Penticton. First off, their Big Canadian breakfast is priced around $1.50 more than the same breakfast in Vancouver. Nobody could explain why. But anyhow, I ordered bacon and egg on an English muffin with hash brown patty and coffee. I watched my muffin halves being placed in a toaster by a kitchen staff member who, immediately after placing the muffins in the toaster (no protective gloves) wiped the back of her hand against her nose. I cancelled my order, was given my money back, and that person was simultaneously and loudly criticized by the person who had served me. Even in normal times this is disgusting...but during another outbreak of covid...one more virulant/transmissable than ever, this was bery scary to witness.

★★★★★
December 22, 2022

These guys are short staffed but theyre rocking it!! Took a little longer than normal but it was delicious. Wheelchair accessibility: Yes

★★★★★
December 22, 2022

Kid-friendliness: My 11 year old grand daughter, 4 year old, 11 year old & 17 year old were acknowledged with friendliness & professionalism.

★★
Local Guide
December 22, 2022

This A&W has a an awesome manager but for some reason a lot of the staff seem like they really dont want to be there. One woman in particular who works the front counter. She is never wearing a name tag her shirt is always dirty, black hair, white skin. What an attitude! She acts like it is a privilege to be served by her! Ive never seen such a bad attitude at the front counter of a business. I have seen her at the counter and not even walked in several times now. Wendys is a hop skip and a jump away.

Local Guide
December 22, 2022

Garbage food and staff.

★★★★
December 22, 2022

Good food, quick service,and friendly staff. Glad whistle dogs are back.

Local Guide
December 22, 2022

Dirty slow

★★★★
Local Guide
December 22, 2022

Very nice yam fries.

★★★★★
Local Guide
December 22, 2022

Was met by a very upbeat gentleman in the drive-thru. Seemed like maybe a manager but all the same kept it together in the face of a rush. Kept food coming out of the kitchen during a rush and still was friendly.

★★★★
December 22, 2022

Great Breakfast

★★★★
December 22, 2022

Its A&W

★★★★★
December 22, 2022

Goood service

Local Guide
December 22, 2022

Pure service

★★★★
Local Guide
December 22, 2022

A indian girl working at front was well trained and delivered good costumer service. Noticed whole tram was alert and taking care of guests properly.

★★★★
Local Guide
December 22, 2022

I come here fairly regular and generally enjoy good meals. Tight spaces in the parking area and the drive thru goes down the middle of the same space. Surprisingly , long backups do not seem to be common. My last visit I got myself a couple of teen burgers with a coupon I had received in the mail. $10 for 2 and you really cant go wrong with teen burgers . A lack of human bodies lying about on the property is both pleasant and refreshing.

★★★★★
Local Guide
December 22, 2022

This place is the pinnacle if you want a root beer and a good burger to boot. Do yourself a favour and get the onion rings. You owe it to your future self.

★★★
Local Guide
December 22, 2022

Food is really good but the rude attitude from your front counter attendants is horrendous

★★★★
Local Guide
December 22, 2022

Brew Bar Hello!! Four-Eighty for a frozen root beer!!

★★★★★
December 22, 2022

One of the best Ive been to

Local Guide
December 22, 2022

Coupon was not applied correctly resulting in paying more then the original amount. Cashier would not correct the error.

★★★★★
Local Guide
December 22, 2022

great ppl and service as well as food

★★★
Local Guide
December 22, 2022

I ordered and received my food. It was enjoyable. Parking: Depending on the day and time, some stalls are needed by the delivery tractor trailer to make their delivery. Food : 4/5 |

★★★★★
Local Guide
December 22, 2022

Always great service

★★★★
Local Guide
December 22, 2022

Never disappointed

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★★★