Tim Hortons in Petawawa

Everything was fabulous

Friendly staff hard working

Awesome

Classic Tim Hortons

Great food, easy in and out.

This is pretty good

The worst one in town by far. Never have things ready in the morning. Makes bad coffee consistently.

Staff is very nice

I couldnt believe how dismissive and rude the staff are. I ordered and they acknowledged they had the order or even ask if I wanted anything else . Got to the window and they didnt say a word and just handed my product over without even looking at me . Turns out the order was wrong git coffee instead of tea . Went back and same tobr and behavior. Followed up by shocking their head as they walk away.

Somehow they screw up your coffee one out of 4 times

Used the app.. problem free !

Every time I attend this Tim Hortons my coffee is made wrong, tastes burnt and has coffee grounds in the bottom. When I order food, if I dont double check it the wrong items are in the bag or only half the order is there.

Very good service and the food was hot and tasty.

Good service this time. Food was warm, but coffee tasted burnt. Hopefully next time Ill have a good coffee!

If you have time to relax and chill while you wait for youre coffee and donuts that have been baked since 2am that day, then this is the Tim Hortons for you! By far the slowest of the Tims in Pet/Pembroke.

stopped in for a quick coffee with friends. Was told politely they were closing at 10p.m. so we closed the place.

They always type in the order wrong every time so it does get annoying having to specify the order anytime I come through but Spencer in the drive thru window is always very helpful, always friendly and tries his best to help out if he can.

Washroom was out of toilet paper When I informed the staff about it they just handed me a roll and walked away What kind of service is this I should just make my own food at the back too

Employees are nice but for some reason I never get what I want for my coffee and it usually tastes burnt.. but nice people there?

Service has bin up in down the last 3 years as of 2023 the store is running efficiently now.

Orders never correct. Have had to go back multiple times to get it fixed.

Ordered crispy chicken wrap for over $8 and the size is unbelievably small! Asked staff to confirm my order is right and was told the online picture is wrong and enlarged. Won t come back again!

Always excellent.

Very friendly and efficient staff.

Time Hortons is a Canadian staple and extremely iconic and it is definitely worth it. The food is quite good and reasonably priced I would personally recommend the chicken ranch wrap and the service is quite good always getting the food out on time for a small to medium meal, donut and drink is about 10-15 dollars and usually tastes quite good the atmosphere inside with all the hockey symbols is often eye catching and the brief history plaques they have in some restaurants are fun to read while waiting for your food Tim Hortons has great food good service and is always fun to visit

Very nice place to sit & relax with your food & coffee.

Wonderful atmosphere

Much slower Drive Thru Service than the other two locations in town.

Absolutely the worst Tims in the area... 27 min in a line with 8 cars ahead. Slows. Terrible service.

Staff were very friendly and kind thank you

Decent coffee and food

The staff here are friendly and pleasant to deal with. Very refreshing as you dont get such nice service from all Tim Hortons locations. Kudos to the team and management!

This place constantly gets orders wrong. Every time my wife and I have gone there recently we have only gotten incorrect food and drink orders. Its not like they are even that fast so there is literally no point on wasting your time or money at this tim Hortons when there are other stores in the area that have better faster service.

Standard Tim Hortons.

Terrible wait times and the wrong orders! Ordered 3 sausage breakfast sandwiches and get 2 bacon and a sausage so 2 kids are trying to chew through bacon with their little teeth. English muffins are barely toasted and soggy. Gross. Waste of money

Well whats to say , its Timmies , love it, fast friendly service always get a smile , check it out

20 minutes for an iced coffee that tasted like puddle water.

Coffee aint bad...

Slowest drive thru in town, go to the other locations if you want fast service. No efficiency taught at Thai location, long wait times, mass confusion. But why, they smile, well some of them...

Was at this location today. A supervisor stood on the customer-side of the counter while loudly reprimanding an employee standing on the kitchen-side of the counter. They dont have an office or a back room to talk to employees about issues? The staff member looked humiliated and I was uncomfortable. I left without purchasing anything, and I wont be back.

Horrible horrible wait. Staff taking 2 orders on one side of the split driveway and 1 on the other. About 20 minutes in the drive thru line so far and literally just ordered. Train your staff and hustle!

Horrendous service, and the coffee is never the same. Its a gamble. Reduced to one star because its worse here now. Drive through is slower then molasses. The coffee is either wrong or burnt. Horrible service.

Regular timmys

Not 247

Parking: A lot of slots

Stopped in to grab a quick coffee before leaving on a road trip. Drive thru line up was long so I ventured in. There were thankfully only 2 people in front of me in line. The one person had a large order.. the kid making the order just kept complaining about how large the order was... it was merely 6 coffees... at the end he even went as far as telling the customer to take his big orders to the other timmies up on the base.. I couldnt believe what I was hearing.. totally unprofessional.

Slow but get your order right. Poor service inside store, they re concentrated on drive thru. Almost like they d rather have it closed inside

Fast friendly service

Be careful with Tims app. I knew my order should be a different total after the offer on my app and she scanned and didnt go through...meaning loss of points as well

Stopped in for breakfast. Sat down with our food and all of it was cold. Got a bagel belt and 2 sausage and egg on English muffins. Eggs and meat all cold. Had to ask for it to be warmed up. Cant imagine what the drive thru is like if you drive away with cold food. Large piece of egg shell in the eggs. Not busy right now and seats had food smeared on them and garbage.

Well...the wait was long...which was annoying but it happens. We got to the window and waited some more. There was no be with you in a moment or anything...which happens I get it. When they finally took the drive thru orders, after all of the cars in front of us had cleared...they took the car that showed up after us. Ok...maybe they are stressed...however we are pretty annoyed. My boyfriend tries to place our order, he asks for the first coffee...young lad asks if thats everything. My boyfriend says no Ill also get...and the kid says ok see you at the window and closes down our order. I said we werent finished? We were ignored. The lady in front of us was upset over something. You could tell there was an issue going on...as she drives away the kid grabs the top of the drive thru window and yanks it...breaking the top bar and cracking the window completely. We get to the window and hes putting his headset back on. We then proceeded to finish our order at the window...at this point we were extremely annoyed, confused, and frustrated. As we drove away the kid ripped the rest of the window off. I understand customer service isnt easy, especially in fast food...but dont take it out on the customers that didnt do anything. Between the slow service, order screw ups, and temper tantrums we wont be returning. The slow service.. we would have just complained about to ourselves and sucked it up...being treated like dirt and watching that happen was a different story all together.

Staffing shortages/mismanagement means service is hot-or-miss. The staff valiently tries to keep up but sometimes the waits are too long, in my opinion. Staff is always friendly, restaurant is very clean and well kept. Parking: Sometimes the lot is busy in mornings when a few work crews show up in their trucks for coffee, but its never too bad. Wheelchair accessibility: All on one level, I am quite certain wheelchair users and people with mobility issues can dine here without much trouble.

Always a nice mid town spot to grab a quick snack or a.coffee for your wife and of coursena bathroom breaknfor the kiddos...very fast service and always nice!

Employee playing with bagels after touching his face and not using gloves. I felt like I was bothering them and dont want to work. I will not go back there as its not really sanitized what they do behind that counter.

Terribly Slow! Watched all drive thru customers have their order taken and served while I wait for my bagel. Employee Justin (making the sandwiches/food) obviously taking priority over drive thru while I was the only one waiting for my order. 12mins once my order was taken is a poor drive time well what about the stand time inside!

The maple bacon farmers wrap was LIT... Aynslea was also super friendly, polite, and efficient. Well done!

The new self service system is easy for large orders. A ton of staff on hand to help. They were all super quick and helpful. The food was fast and hot. Makes going out for breakfast easy and enjoyable.

This Tim Hortons has the slowest drive thru I have ever been to, and the majority of the time my order gets screwed up. On multiple occasions I ve pulled up to the window and they didn t know what my order was or don t remember me ordering. For the longest time I stopped going to this location and every couple months I try again but nothing ever gets better, as a matter of fact it seems to get worse. It seems like incompetence breeding more incompetence. I wish I could put zero stars. This place needs a complete staff overhaul

Same still Times

Nice

Very pleasant staff. Wait time is a bit long due to such high volume. The donuts and coffee are always fresh.

Always getting wrong order. Service is slow.

Staff pleasant enough, but the powder jelly timbits have 0 jelly and barely any powder. Whats the point

Went through drive thru was asked for me order when I have it I was rudely told to hold on a minute. When I was asked again for my order the 1/2 cream 1/2 sugar was an issue. Also I only ordered one coffee

Its Tims..... what can I say? Good service by friendly staff.

No garbage cans, only took my friends information, not mine.... didnt wipe down tables after others left...

Customer service is the key. The guy served me 5 timbits in single bags one of them just rolled out of the bag. He didnt care left it there.

Never had a good experience. Have gone multiple times where they have closed an hour or 2 early, are out of coffee or hot chocolate, have been told they shut off their coffee machines, and have also been ignored. Drive down the street to the other Tim Hortons..its better.

Im a regular here, its your avg tim hortons

Solid

Have gone through multiple times and have been told they have no lattes or cold brews.

Not the always the freshest and ive been told a few times that they dont have any hasbrowns at 7-8am... plan better?

Bought a chicken sandwich second time and chicken was partially cooked both time ...regret to go there second time

Always out of food, commonly whatever they are promoting.

9 am on a Wednesday and they were out of 3 different items. Made a substitute without asking me, glad I checked the bag. When I said the substituted item was not what I asked for they said oh, well the item youre getting it worth more money, just because something costs more doesnt mean I like it! Go to other Tims for your coffee needs.

This has got to be the slowest Tim Hortons in the franchise. If it wasnt for the sign on the building they wouldnt have any customers

Good coffee, great amount of cream cheese on my bagel. If I could change anything, it would be for this store to fill the ice caps more. They are never filled enough compared to every other store.

this is probably the 6th time Ive been given a steeped Tea instead of coffee

Order 2 drinks ... coffee and a French vanilla. Ended up with a tea and a French vanilla Was in a hurry, which is why I didnt go in so this was HUGE inconvenience! Drove a few kilometers before noticing so had to go back or I was literally throwing my money away ... AGAIN. This is not the first time theyve given me the wrong items at this location. I went back, went in and was not even offered an apology! Talk about a waste of time from the hoard of them working the drive-thru ... most of them standing around while only 2 ppl were actually working. Wont go back. Very disappointed. They need better management if this is how they continously run this location.

Friendly staff and place was clean.

There is always a long wait.

Very calm

Typical Tim Hortons youll find anywhere in Canada.

Dont waste your time coming here always out of everything.

Horrible. Drive to the other one down the street. I have tried this place several times over the last month since moving here. Everytime is just infuriating. You try the drive through and they take orders from one speaker and let literally 5 cars in other lane go ahead of you. That happened twice now. Go inside. No line up but nobody on the counter. Everyone working drive through. Even tried ordering on the app online. Arrived and waited half an hour. Tried the self serve screen. Ordered. Paid. Stood around until after about 20 minutes i asked where my order was. It was just a tea. They never bothered to check the orders from the keyosk. The guy beside me said they never check it. I finally got the tea and it was wrong. Service at this location is horrible. Maybe they just dont like me. But i now drive to a different one.

Very slow and disorganized

They keep forgetting things

Very clean no viruses anywarethe look out for everything with hand sanitizer inside,looking great.

Good place. Friendly staff.

This is the absolute worst Tim Hortons in the country if you want to go there in the morning make sure you have an hour to spend in the Drive-Thru They should be absolutely ashamed to call themselves a Tim Hortons because I have never ever had is bad service is I have here

Good place for coffee

Go in the morning, dont have the bagel you want. Go after supper and they have NO donuts. Go at supper time and theyre out of both chilli and chicken soup. Useless restaurant. Unless of course you only want a coffee

Poor performance on mobile orders. I consistently wait for 10-15 minutes past when the system says my order will be ready for pickup. Today was 20 minutes late and it appeared like they forgot about the order halfway through preparing it.

Rude staff and poor service.

Great coffee

This is a Tim Hortons, like all other Timmies it serves coffee and foodstuffs of an acceptable quality. Some days my coffee and breakfast sandwich are tasty and edible, other time it seems like they scraped the bottom of an overbooked stockpot and watered down what they found at the bottom to put in my cup, while creating a sandwich look-alike from the leftover bits most places would throw away, reheated and smashed into a bag If you are grabbing things here you know what you are getting into.

Asked for spoons to eat some more frozen blueberries and got them. 5/5 service my broskies

These guys need to work on themselves, I went through the drive through and asked for a 20 pack assorted Timbits no plain and they gave me mostly plain and a few missing. This is Ridiculous

Good as always bit not 24hrs??? Closes at 11pm

Never has any product and very very slow service. Its 12:02 on a thursday and they only have 2 kinds of bagels and hardly any donuts and this is an every day thing.

Slow. Consistently serves incorrect orders. Consistently out of stock of the same products, supervisors are rude. I would recommend driving the extra minute to one of the other 2 Tim hortons in Petawawa.

Nice Tims location. always fresh, havent had a bad visit yet.

Standard Tims. Decent wait times but focused on the drive though like most

Great service.

ABOUT A WEEK AGO I visited this tims and let me tell you: they thought I was TOM CRUISE for gods sake. Not happy at all. Honestly I got up out my trap house for nothing. When I showed up one of the employees called me Bobby with that tool and it made me very uncomfortable. It s like the manager wakes up in the morning and thinks I m going to hit you, you and you with bad service simply unacceptable. I m gonna twirl and drop by another location in the future.

Slow and gave the wrong order

Quiet and comfortable saturday breakfast

Well what can I say about Tim s. Food was good, staff was awesome. Treated the kids like goddesses. Was a fun place for a date with the girls. I gave it 4 stars because I m starting to not enjoy the coffee anymore. But that a corporate problem.

I go here often and have no complaints. My favourite employee is Joshua Jagoe. He is always so polite and proud of his job which is rare nowadays. I hope he never leaves/gets fired. My second favourite employee is Collin. He is a hard worker and always puts a smile on my face. Hopefully his position never gets revoked either.

What can I say Tim Horton has really upped their game with the new look and variety of food they serve wedges, soups,grilled cheese and many more

Their coffee is the best in all of Pembroke no one can make coffee like they can keep up the great work staff of Tim hortons.

I recently increased my rating as the establishment has been improving its service. Can still be slow at times but staff is friendly and courteous.

Small has a patio and is next to a Harveys easy access but lots of parking

If I could rate this zero I would. It shouldnt take 15+ minutes just to get a coffee

Ill deal with the burnt coffee , but why are you guys cheaping out on the h&g cream cheese ...

Great coffee

I ended up leaving and not getting anything, they had barely any options and gave me a coffee instead of my steeped tea and it was disgusting

Consistently fails to make order correctly. Would not recommend

Espresso machine is always down and getting cleaned after 8pm. Always. Drive thru always slow. 20 min wait at 2pm doesnt seem right...

Wait forever for the wrong thing

If you love getting exactly what you didnt order this is the perfect place to go for coffee.

They are not bad, just like any other tim Hortons.

Nice smaller Tims with a nice seating area and fireplace

The worst Tim Hortons in Petawawa by far. I used to think maybe it was just my bad luck, but EVERY time I go there I sit at the drive through box forever before someone takes my order. When they do take my order, there is always something wrong, like they ran out of eggs, or meat. I went there, two days ago and ordered a ham sandwich combo, but instead of a coffee I wanted a pop. I swear, her world must have imploded because she had no idea how to take my order. Even at the counter the service isnt any better. I waited at the counter for 10 minutes, and not one person acknowledged me. Seriously, take your business somewhere else, this Tims is the pits! 9 months later: Still the worst Tim Hortons in Petawawa. Slowest service in the universe. Youre better off making your own coffee, itll be faster.

Drive through staff...not so bright. Tea with nothing in it is not a cup of hot water.

A little slow in the mornings. Tims is Tims though. Dont really like getting a triple triple or a black instead of a regular.

Slow service

Quick and friendly staff

Great food

Waited 20 minutes for a wrap, because I was told to wait at the sandwich area, rather than the mobile order pick up station. My wrap sat to get cold for 15 minutes while I waited. Additionally, no one asked me what I was waiting for, and would continuously pass me to give food to others.

Worst tim horton i ever see!!! Each days its the same story,25 minutes for a coffee,really...

I like the coffee a double-double

Our orders are always wrong