Swiss Chalet in Petawawa

Everytime we order there is a mess up. No one knows what they are doing. How is this place still running?

Literally never get what you order here, its terrible. Staff was also very rude.

Smallest chicken in history for $36. Hamburger was dry and cold and obviously pre cooked much earlier.

Girl at drivethru cashier was unfriendly and passively rude!

The fries were Harveys fries not Swiss Chalet. The chicken was dry and overcooked. Very disappointed

Delicious food and extremely friendly service, specially by Mr Mohammed.

Absolutely amazing in petawawa Food is good, Swiss chalet is great, appreciate the service provided by Mohammed.

Great Food , nice and kind customer service by pooja , were very hungry and had a tasty burger and onion rings.

Wow, mouth watering food made by Mohammed i am loving it.

Swiss chalet is gr8 place to eat. I get lunch from there quite often, awesome family pack by mohammed.

I tried the ribs at Swiss chalet for the first time, it was a mouthwatering dish made by Mohammed ..god bless u mohammed.

This unfortunately has to be one of THE WORST Swiss chalets we have been to. Frequently do not have items on the menu. How do they only have ONE kids meal, which isnt even chicken? Never have the seasonal vegetables, which I cannot understand, it is a standard item. Placed cold salad in with hot items. Sad but not one positive experience yet. Hopefully something will change soon because we normally love Swiss chalet as a take out option for the family.

Wonderful , very tasty food! Thank Mohammed for very good service and food!

We ordered by phone but when we picked up they had not started to prep our order and despite being late. My order was missing a chalet dip, my ribs did not have sauce and my salad did not have dressing.

This was a horrible take out order. The chicken and rib that I ordered and brought home (5 minutes) from restaurant was cold not even warm. I do not recommend this location

Bread was hard mixed up order had to go back second time to get correct order then made me feel it was my fault they screwed up

The tables were totally discussing ,sticky Im sured there is a cleaner that cleans better than the one used

One of the rare places where you can get chicken in Petawawa.

Ordered online many times, either they don t have chicken and won t make you anymore or they forget to pack half your order. Multiple times we have gotten home disappointed because they didn t give us half the order.

When did Caesar salad have cucumbers and tomatoes with lettuce , plus put in Caesar dressing packets. Terrible.

Food is good, Swiss chalet is great, but the prices are absolutely insane ($30+ for one person for fast food) and orders always take a VERY long time. It always seems like theres maybe 2 people working in the entire restaurant...

Service was great, food was delicious.

Great service tonight, Thanks! Update as of January 2023 - order from the front counter and they will deliver it to your dine in table.

Hair found in food , refused to return money, none of the staff were helpful but apologized profusely- yet did nothing. Finally a manager by the name of Debbie was called to come in- rude and condescending towards us as customers and said it was against their policy to return funds for hair in food and my issue was with the company that delivers the chicken? Staff at this location need retraining and need to know that the customers are those who pay their pay-check. They refused any compensation until I put a complaint in on line and then they again apologized profusely and did offer a gift card to be mailed to me- the Renfrew County Health Unit was informed this morning of the complete disregard of the employees regarding the hair in the food- and will be following up. Horrible staff with no customer service skills, with the exception of the young man working the cash who was very polite and respectful.

Thank you for the excellent service of the staff! Especially the workers Alyona.

Ordered two hot chicken sandwiches, two caeser salads and two bottled drinks. They charged me for bottled drinks but gave me flat fountain drinks instead. The hot sandwiches were ok but the salads should have been thrown away long before serving them to customers. Both salads were disgusting brown lettuce. They went directly into the garbage. Not impressed.

Changed my past review, been really good the past few times.

Ordered 2 chicken dinners. Was charged extra for white meat. Wings on both orders non edible. Food was brought out in about 2 minutes and was JUST warm. Returned my plate back to the counter and asked for it to be heated up. Waited about 10 minutes for them to bring my plate back, only for it to be the same temperature as before. Don t know if they microwaved it and left it sitting before bringing it back or what. Ate the food, but was not impressed. Besides being lukewarm, the fries looked like they were yesterday s leftovers, with a lot of bits and pieces. When leaving, the young fellow asked if the food was better than the first time and we told him, No . He said he was sorry to hear that and said that he was sorry that he couldn t do more. We won t be supporting this establishment in the future.

Ordered 3 soup in a bowl. Got 3 huge containers, enough for 9 people about $10.00 each. Please tell people how big containers are before ordering. We werent pleased!!! Food

Absolutely amazing in petawawa, its clean, staff is awesome and there is stuff in the condiment bins! Holy karumba. Unlike pembroke, emplty bins, every table is dirty and always out of product.

Great food but slow service

Theres never any chicken when we come here. Ridiculous

It takes so long to dine in and get your Swiss Chalet order here. Every time we go we wait quite a while to place the order and get the food, and theres usually something wrong with the order. And it seems they need to hire more knowledgable staff when it come to the Chalet menu, because the cashiers dont know the difference between the gravy and the chalet sauce. The food wasnt hot both times weve gone here, gravy cold, and the dinner rolls (which are the best part of the quarter chicken meal in my opinion) were cold and stale and hard as rocks. Theyre supposed to be warmed up. Ive been a Swiss Chalet fan for years and years and Ive noticed the quality goes way down when its split with Harveys. The quarter chickens seem smaller, and I dont remember paying extra for white meat in the past.. that kinda threw us off. Anyways it would be nice if they opened a Swiss Chalet restaurant where they can focus on the quality of the food. I think people would feel more comfortable paying $$$ for dinners If the quality was good, but its not going to be good if its split attention with Harveys.

Manager and support staff is awesome. Food was extremely well made and delicious

Ordered 2 of the Rotisserie Chicken on a Bun. Usually our favorite sandwich with moist and delicious chunks of chicken . Not sure what happened at this location in Petawawa??? The sandwich was a chore to choke down. Only ate it as we were hungry. This was the most dry obliterated chicken I have ever had from any restaurant. I feel like your cook took out some anger issues on the poultry, or it had to be destroyed to hide the dryness. If you are going to try to pass off your out of date chicken hidden in a sandwich then you are going to loose alot of customers! NEXT TIME WE WILL DRIVE TO THE PEMBROKE LOCATION AS THEY STILL CARE ABOUT WHAT THEY SERVE.

Best place to have your lunch and dinner, they opened patio and dine in with fastest service.

Very nice food

Fast Friendly good food

Amazing and delicious chicken sandwiches.

Very bad service. Mistakes on everything, Cold and so long.

Got fries instead of onion rings, ordered the ribs, chicken and pie, didn t get the chicken. Food was cold and waited 45 mins for it

Ordered online and when I got to the store the food wasn t even being made. They started making the food when I asked about. Nice people just very slow at their job.

I wanted dine in and I had to order with a cashier and wait for all the Harvey orders to be put together. I know I ordered chicken and ribs but the service sucked. I finally asked for this other worker to get my order. Never again. From Ajax Ontario. My potato was bad inside.

Took an hour to get food. Food was dry and not cooked well. It was a busy night I get it, but worst food I have ever experienced. Do not eat here, it will ruin your week. SAVE YOUR MONEY AND DO NOT EAT HERE. Go ANYWHERE else.

Was so bad I made my first Google review, ordered online and arrived at the time it said online... only to wait 30 minutes longer. Wasnt even a busy night, was only one other vehicle waiting in the parking lot for their food.

Amazing experience!!! I would definitely recommend Swiss Chalet.

Placed an order for pu online. Was left waiting for almost 25 min past pu time I was given only to be told they couldnt find the order and had to remake it. Came home and all the add ons were missing which was a main part of my dinner. Always problems at this location in Petawawa. Never again.

called and asked if they had a can opener so i could eat my zoodles, they said yes and when i walked in the lady was there waiting for me! so much respect for swiss chalet/harveys petewawa!

We had to wait for 15 mins for the chicken to cook, but it was so worth it. Hot, juicy and delicious!

Well few things I am going to start with, I ordered a kale ceasar salad...I got plain Romain lettuce in a container. Not even enough to feed a person. I also ordered the family meal....lets say it fed the grown man and the grown man only. With that family meal... I kid you not, a table spoon of mashed potatoes was it.....the baked potato I got was larger than the chicken but didnt come they way it said in the menu 70 bucks for not a family meal. Hope your experience is better than mine! Also tried calling but it was busy signal, I tried a few times! Lessons learned

What a difference.. under a new management and one can tell a difference... keep up the good work, i will be stopping again for veggie burger and strawberry shake

Ordered online @ 6:05 for curbside pickup @6:21 had to go in to find my order, they were way backed up, 30 mins order still not started, asked for a refund and they gladly obliged, and brought our meals out a few minutes later with a sincere apology/explanation,and some extra desserts in the bag, the food was great, and these things happen, thank you to the friendly staff who made things right. This helped me survive the ride home with a hangry wife.

This was one of the worst swish chalet experiences, the Caesar salad was literally just lettuce, they forgot the bacon that I paid for, the sandwich my gf ordered wasn t made properly and was missing items the fries were cold, took 30 mins longer than was supposed too. All for a 70$ meal I will not be returning

If you order from here, make sure you check your entire order before leaving the building. Ordered a ceasar salad and they gave me mixed greens. It was everything I wouldnt eat. Ordered white bun with quarter chicken dinner, they gave multi grain. Ordered extra buns and payed for it, received none. Specified no gravey and they gave me 2 containers. One leaked into my food. When you pay extra for white meat, I expect to have an actual serving and not half the amount they usually give. The drink cups were half full. By the time we realized the whole order sucked, we were already back at the hotel and too exhausted to go out and get it fixed. Seriously reconsider ordering from this one and think about trying the one in Pembroke.

Gone to this location 4 times now in the past 3 weeks and no chicken if I wanted a burger I would ask for a burger terrible way to run a chicken place will never go back

Great food very apologetic when they make mistakes and fix it without questions

Called the Harveys phone number but the automation put me through to Swiss Chalet. Lady who answered was extremely rude and unhelpful.

One of the worst visits I have experienced. On the way home from Pembroke we went through drive through at the Swiss Chalet and Harvey s this was about 10 to 5pm and we ordered our chicken dinners with fries and also a side of deep fried pickles. They asked us to pull up as it was going to be a bit of a wait we waited 10 minutes. Meanwhile my daughter was screaming she was so hungry (she s 11 months old). So my hubby went in to check. The kitchen guy Rob handed him our food NOT WEARING A MASK! Not only was that a major red flag they missed our pickles and skimped us hard on our fries. I was not happy. We will 100% not be going back there for a very long time!!!!!!

Normally love swiss chalet. Have given this location 3 tries. Will not be returning. Southern Canuck sandwich had no cheese. The coleslaw was on the side which is fine but it was dark in colour and tasted off. No pickle but added a bun to go with my sandwich that has a bun...every order has something that isnt as advertised

3rd time we go here, everytime its a fail. 1st time we did not receive coleslaw, 2nd time there was missing buns and then this time I wanted the Thanksgiving feast and no stuffing! Im usually okay with mistakes, they happen but 3rd strike in a row your out!

This is the second time I tried to order from here in the past week and a half. Really wanted the Thanksgiving festive feast, but not available for delivery. So opted to get just a normal chicken dinner with mashed potatoes. Received an email AFTER an HOUR of waiting for my food, to state that they are out of chicken. Then tried again tonight, and same email message saying they are out of chicken. How are you a chicken restaurant with constantly no chicken?!?!?! Very very disappointed

If it wasnt for the fact it is attached to Harveys, this location would be out of business. They continually are out of stock on items and if they dont have an item, they dont substitute at cost of what you paid. On top of that, youll go in thinking your order is ready, youll let them know youre there. Youll sit there for 15 minutes before they tell you they never even started on your order because they didnt have a side option and they will tell you that they cant do anything about it and you need to call the 1-800 number to get any money back back what they didnt give you. Management needs a change. They evidently are dragging the morale of the rest of the staff down too. Which is too bad because some of the staff are really nice.

The wing dinner is awesome! I love the feature sauce! Service is great! The new staff and management are always very friendly and polite!

The springs rolls are my favorite!

Great food and great people

My first time in a restaurant in two years and the friendly efficient staff made that a calm safe experience. The food at this location is always really good .We showed our ID and vaccination proof and were well separated from other customers.

Would rate lower if I could. Ordered online was told it would be ready at 7:52 got there at 7:56 and was told my order just came in and instead of white chicken they only had dark and they would give me two pieces of pie I said that was fine and went to curb side to wait. Waited 30 minutes. When I got home I was missing stuffing all the extras for the baked potato and everything other then the sauce was either just above room temp or ice cold. Was offered 10% which would be $4.40. And was told they would have redone the order but they are out of all chicken. Which seems like an ongoing issue at this place. Will not eat a single piece and will not be going back.

They only serve Harveys fries :(

The woman who served me didnt give me much time to place my order I felt rushed. At first I was given my food and they forgot to give the apple pie I purchased. When I got home with the food the chicken was really dry and overcooked. My potato was also over cooked and I didnt receive sour cream for the pierogies. I have to say I was really disappointed and I hope nobody basis there experience at this Swiss Chalet compared to ones that are stand alone restaurants and in the bigger cities as I dont normally have a problem with Swiss chalet.

A like the service and chicken

5 times being there and them not having any white meat in the past 3 months. Logan is great but restaurant needs to get sorted out desperately.

Even thou the drive thru kid play a joke on me, good food

Somehow a place that specializes in rotisseries chicken.. ran out of chicken.

The staff is friendly, however we have lived here for over a year and literally every single time we go and try to order they claim they are out of chicken, no matter what day or time of day we go there. Very frustrating to try and order chicken from a restaurant that specializes in chicken when they continually do not have it available. Extremely unimpressed, will not be coming back here again, a waste of gas to drive there every time only to be turned away.

Never no chicken , or till 4 , or we ran out of chicken . Every excuse It s time to call the franchise to complain, because it seams that it poorly managed

We ordered from here and they made nothing right. Our chicken dinners were even missing the chicken!!! We called and asked them to either give us a refund or store credit for our missing/horrible quality meals and they said yes, then made zero effort to actually do it. If I could give zero stars I would.

Update - spoke with the GM and was very helpful and assisted with rectifying the future. Very committed to improving customer service and as such updated my stars as he was fantastic in trying to resolve the issues. I wish I could give zero stars. More than once I ve had poor service and staff with attitude problems. This time was the breaking point. We ordered online and went to pick up 45mins later as directed only for them to tell us we have no chicken . We asked why we didn t get a call and were told with attitude I ve been busy with drive through . We ve now been fighting to get our order moved or our money back because this restaurant DOES NOT CARE. Beware of poor service and long waits only to be told you re not important. Very sad for a locally owned business.

What an awesome visit! Took my kids in to Harveys side to grab a few burgers. The staff was super friendly and took the time and patience to let my kids order all by themselves!

Great place to go on Thursday night. $5 off the rib combo, and they give 15% military discount everyday. Free wifi and a clean restaurant.

Just called to try and order 5 specials and they said the dont know if they have enough chicken. Said I was coming right over again I dont if we have chicken... so i said Ill go somewhere else i guess and she said ok and hung up. Not the first time over had bad customer service here so we wont go back.

What an amazing meal.Service was fast and very friendly.

Tasty food and friendly staff. Nice location for passing through.

Delicious food and extremely friendly service! I have ordered several times from this location now. Recently, I ordered some Thanksgiving specials and they forgot to include the stuffing, cranberry sauce and chocolates (understandable, since it was a seasonal meal ordered near the beginning of the season). I returned and pointed out the oversight, and they were all very apologetic and provided the missing items as well as appropriate compensation. I will definitely continue to order from this location.

Great food and wonderful service!

Fast and friendly service, the good was outstandingly good for this kind of place and the premises looked clean and really good. Recommend for anyone craving for good comfort fast food on a long drive.

Getting exactly what you expect.