Swiss Chalet in Petawawa

22 Town Centre Blvd, Petawawa, ON K8H 0H1, Canada

★★★☆☆
(122 reviews)
Categories: Restaurant

About

Swiss Chalet in Petawawa, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Website
swisschalet.com
Address
22 Town Centre Blvd, Petawawa, ON K8H 0H1, Canada
Plus Code
VPPR+89 Petawawa, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
11 AM–9 PM
Monday
11 AM–9 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11 AM–9 PM
Saturday
11 AM–9 PM

Services

Service options
Kerbside pickup Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Cocktails Coffee Healthy options Small plates Vegetarian options
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot

Photos

Reviews

3.1
★★★☆☆
122 reviews

Most Mentioned

chicken (29) dinner (7) price (7) ribs (6) pie (4) order (4) pickles (3) cashier (3) white meat (2) baked potato (2)
5 stars
43
4 stars
18
3 stars
11
2 stars
12
1 stars
38
November 3, 2024

Paid for a quarter chicken meal w fries and added coleslaw. Got home and zero fries. Got charged $24 and didn’t even get what I paid for. I went to the drive through at 8:50 last night and the employee said over the speaker in a really annoyed voice “we close in 7 minutes…” I said “ok?” Because there was no follow up that their machines were off and she did not inform me that they couldn’t provide certain items - and she proceeded to take my order. I can’t help but feel like she did not want to make fries/had none ready and instead of telling me she decided to let me figure that out once I was home and it was too late.

★★
October 21, 2024

I'm pretty upset with the meal I got today. I asked for a plain chicken on a kiser. I open my food up to find it to have pickles on it. I didn't not ask for them but to have my food soaked in pickles juice is not acceptable as I didn't ask for it. It ruined my meal. No reason for them to have pickles. Thank you for ruining my lunch. Was looking forward to it so much.

October 14, 2024

We ordered online at 4:25 for pick-up at 5:05. When we got there we were told to wait a little bit. Then a 5:35 we asked if it would be ready soon and they told us chicken wasn’t ready and it would be at least an other 30 min wait for our food. We decided to leave and cancel our order because our daughter was too hungry. It was our first time trying this restaurant and let’s just say it’s not really a great first time.

October 14, 2024

I ordered the Thanksgiving dinner at noon Sunday online for pickup at 4:55pm. I received a confirmation email but it wasn’t there when I arrived. They also had sold out of the Thanksgiving Feast meal so my option was to leave or order a sandwich or wrap or ribs. I had. to pay for that of course but I told them they should at least throw in the piece of pie! At least they took my information so I hope I will receive a call. I was very disappointed!!!

October 7, 2024

I placed an order for takeout 1 hour ahead of time and when I showed up for pickup, they told me there's no chicken and it would take 45 minutes for chicken to be available. I don't understand how you can mess up your one job (chicken) that poorly. This isn't the first time I've gone there and been told there was no chicken but this is particularly egregious since I ordered so far in advance.

June 29, 2024

how do you forget the chicken in a CHICKEN and rib meal? buns rock hard. ribs cold dont even look grilled looks microwaved with sauce thrown on after.

★★★
August 28, 2023

Tried dining in for the fun of it. Meals were decent for the price point. The inside definitely needs a cleaning; unwashed tables, greasy fingerprints on windows, and black flies decided to join us for our meal as well. Staff was friendly and brought food to the table and asked if we were happy with the meal.

★★★★★
May 13, 2023

Way above average service for a fast food outlet. Super polite and very quick from initial order to order being filled. Location clean. There's no Locations where I live, but I am a big fan of their food. A trip here was certainly a big treat for me. Would definitely frequent this location if I lived nearby.

December 18, 2024

Everytime we order there is a mess up. No one knows what they are doing. How is this place still running?

Local Guide
December 8, 2024

Literally never get what you order here, its terrible. Staff was also very rude.

★★
November 22, 2024

Smallest chicken in history for $36. Hamburger was dry and cold and obviously pre cooked much earlier.

★★
Local Guide
October 22, 2024

Girl at drivethru cashier was unfriendly and passively rude!

★★
September 22, 2024

The fries were Harveys fries not Swiss Chalet. The chicken was dry and overcooked. Very disappointed

★★★★★
August 22, 2024

Delicious food and extremely friendly service, specially by Mr Mohammed.

★★★★★
August 22, 2024

Absolutely amazing in petawawa Food is good, Swiss chalet is great, appreciate the service provided by Mohammed.

★★★★★
August 22, 2024

Great Food , nice and kind customer service by pooja , were very hungry and had a tasty burger and onion rings.

★★★★★
August 22, 2024

Wow, mouth watering food made by Mohammed i am loving it.

★★★★★
August 22, 2024

Swiss chalet is gr8 place to eat. I get lunch from there quite often, awesome family pack by mohammed.

★★★★★
August 22, 2024

I tried the ribs at Swiss chalet for the first time, it was a mouthwatering dish made by Mohammed ..god bless u mohammed.

August 22, 2024

This unfortunately has to be one of THE WORST Swiss chalets we have been to. Frequently do not have items on the menu. How do they only have ONE kids meal, which isnt even chicken? Never have the seasonal vegetables, which I cannot understand, it is a standard item. Placed cold salad in with hot items. Sad but not one positive experience yet. Hopefully something will change soon because we normally love Swiss chalet as a take out option for the family.

★★★★★
August 22, 2024

Wonderful , very tasty food! Thank Mohammed for very good service and food!

★★
Local Guide
June 22, 2024

We ordered by phone but when we picked up they had not started to prep our order and despite being late. My order was missing a chalet dip, my ribs did not have sauce and my salad did not have dressing.

June 22, 2024

This was a horrible take out order. The chicken and rib that I ordered and brought home (5 minutes) from restaurant was cold not even warm. I do not recommend this location

June 22, 2024

Bread was hard mixed up order had to go back second time to get correct order then made me feel it was my fault they screwed up

★★★
Local Guide
June 22, 2024

The tables were totally discussing ,sticky Im sured there is a cleaner that cleans better than the one used

★★★★★
Local Guide
April 22, 2024

One of the rare places where you can get chicken in Petawawa.

★★
April 22, 2024

Ordered online many times, either they don t have chicken and won t make you anymore or they forget to pack half your order. Multiple times we have gotten home disappointed because they didn t give us half the order.

February 22, 2024

When did Caesar salad have cucumbers and tomatoes with lettuce , plus put in Caesar dressing packets. Terrible.

★★
Local Guide
February 22, 2024

Food is good, Swiss chalet is great, but the prices are absolutely insane ($30+ for one person for fast food) and orders always take a VERY long time. It always seems like theres maybe 2 people working in the entire restaurant...

★★★★
Local Guide
January 22, 2024

Service was great, food was delicious.

★★★★★
Local Guide
December 22, 2023

Great service tonight, Thanks! Update as of January 2023 - order from the front counter and they will deliver it to your dine in table.

December 22, 2023

Hair found in food , refused to return money, none of the staff were helpful but apologized profusely- yet did nothing. Finally a manager by the name of Debbie was called to come in- rude and condescending towards us as customers and said it was against their policy to return funds for hair in food and my issue was with the company that delivers the chicken? Staff at this location need retraining and need to know that the customers are those who pay their pay-check. They refused any compensation until I put a complaint in on line and then they again apologized profusely and did offer a gift card to be mailed to me- the Renfrew County Health Unit was informed this morning of the complete disregard of the employees regarding the hair in the food- and will be following up. Horrible staff with no customer service skills, with the exception of the young man working the cash who was very polite and respectful.

★★★★★
December 22, 2023

Thank you for the excellent service of the staff! Especially the workers Alyona.

★★
Local Guide
December 22, 2023

Ordered two hot chicken sandwiches, two caeser salads and two bottled drinks. They charged me for bottled drinks but gave me flat fountain drinks instead. The hot sandwiches were ok but the salads should have been thrown away long before serving them to customers. Both salads were disgusting brown lettuce. They went directly into the garbage. Not impressed.

★★★★
December 22, 2023

Changed my past review, been really good the past few times.

★★
December 22, 2023

Ordered 2 chicken dinners. Was charged extra for white meat. Wings on both orders non edible. Food was brought out in about 2 minutes and was JUST warm. Returned my plate back to the counter and asked for it to be heated up. Waited about 10 minutes for them to bring my plate back, only for it to be the same temperature as before. Don t know if they microwaved it and left it sitting before bringing it back or what. Ate the food, but was not impressed. Besides being lukewarm, the fries looked like they were yesterday s leftovers, with a lot of bits and pieces. When leaving, the young fellow asked if the food was better than the first time and we told him, No . He said he was sorry to hear that and said that he was sorry that he couldn t do more. We won t be supporting this establishment in the future.

★★★
December 22, 2023

Ordered 3 soup in a bowl. Got 3 huge containers, enough for 9 people about $10.00 each. Please tell people how big containers are before ordering. We werent pleased!!! Food

★★★★
December 22, 2023

Absolutely amazing in petawawa, its clean, staff is awesome and there is stuff in the condiment bins! Holy karumba. Unlike pembroke, emplty bins, every table is dirty and always out of product.

★★★
Local Guide
December 22, 2023

Great food but slow service

December 22, 2023

Theres never any chicken when we come here. Ridiculous

December 22, 2023

It takes so long to dine in and get your Swiss Chalet order here. Every time we go we wait quite a while to place the order and get the food, and theres usually something wrong with the order. And it seems they need to hire more knowledgable staff when it come to the Chalet menu, because the cashiers dont know the difference between the gravy and the chalet sauce. The food wasnt hot both times weve gone here, gravy cold, and the dinner rolls (which are the best part of the quarter chicken meal in my opinion) were cold and stale and hard as rocks. Theyre supposed to be warmed up. Ive been a Swiss Chalet fan for years and years and Ive noticed the quality goes way down when its split with Harveys. The quarter chickens seem smaller, and I dont remember paying extra for white meat in the past.. that kinda threw us off. Anyways it would be nice if they opened a Swiss Chalet restaurant where they can focus on the quality of the food. I think people would feel more comfortable paying $$$ for dinners If the quality was good, but its not going to be good if its split attention with Harveys.

★★★★★
December 22, 2023

Manager and support staff is awesome. Food was extremely well made and delicious

★★
December 22, 2022

Ordered 2 of the Rotisserie Chicken on a Bun. Usually our favorite sandwich with moist and delicious chunks of chicken . Not sure what happened at this location in Petawawa??? The sandwich was a chore to choke down. Only ate it as we were hungry. This was the most dry obliterated chicken I have ever had from any restaurant. I feel like your cook took out some anger issues on the poultry, or it had to be destroyed to hide the dryness. If you are going to try to pass off your out of date chicken hidden in a sandwich then you are going to loose alot of customers! NEXT TIME WE WILL DRIVE TO THE PEMBROKE LOCATION AS THEY STILL CARE ABOUT WHAT THEY SERVE.

★★★★★
December 22, 2022

Best place to have your lunch and dinner, they opened patio and dine in with fastest service.

★★★★★
Local Guide
December 22, 2022

Very nice food

★★★★★
Local Guide
December 22, 2022

Fast Friendly good food

★★★★★
Local Guide
December 22, 2022

Amazing and delicious chicken sandwiches.

Local Guide
December 22, 2022

Very bad service. Mistakes on everything, Cold and so long.

★★★
December 22, 2022

Got fries instead of onion rings, ordered the ribs, chicken and pie, didn t get the chicken. Food was cold and waited 45 mins for it

★★
December 22, 2022

Ordered online and when I got to the store the food wasn t even being made. They started making the food when I asked about. Nice people just very slow at their job.

Local Guide
December 22, 2022

I wanted dine in and I had to order with a cashier and wait for all the Harvey orders to be put together. I know I ordered chicken and ribs but the service sucked. I finally asked for this other worker to get my order. Never again. From Ajax Ontario. My potato was bad inside.

December 22, 2022

Took an hour to get food. Food was dry and not cooked well. It was a busy night I get it, but worst food I have ever experienced. Do not eat here, it will ruin your week. SAVE YOUR MONEY AND DO NOT EAT HERE. Go ANYWHERE else.

December 22, 2022

Was so bad I made my first Google review, ordered online and arrived at the time it said online... only to wait 30 minutes longer. Wasnt even a busy night, was only one other vehicle waiting in the parking lot for their food.

★★★★★
December 22, 2022

Amazing experience!!! I would definitely recommend Swiss Chalet.

December 22, 2022

Placed an order for pu online. Was left waiting for almost 25 min past pu time I was given only to be told they couldnt find the order and had to remake it. Came home and all the add ons were missing which was a main part of my dinner. Always problems at this location in Petawawa. Never again.

★★★★★
December 22, 2022

called and asked if they had a can opener so i could eat my zoodles, they said yes and when i walked in the lady was there waiting for me! so much respect for swiss chalet/harveys petewawa!

★★★★★
Local Guide
December 22, 2022

We had to wait for 15 mins for the chicken to cook, but it was so worth it. Hot, juicy and delicious!

December 22, 2021

Well few things I am going to start with, I ordered a kale ceasar salad...I got plain Romain lettuce in a container. Not even enough to feed a person. I also ordered the family meal....lets say it fed the grown man and the grown man only. With that family meal... I kid you not, a table spoon of mashed potatoes was it.....the baked potato I got was larger than the chicken but didnt come they way it said in the menu 70 bucks for not a family meal. Hope your experience is better than mine! Also tried calling but it was busy signal, I tried a few times! Lessons learned

★★★★★
Local Guide
December 22, 2021

What a difference.. under a new management and one can tell a difference... keep up the good work, i will be stopping again for veggie burger and strawberry shake

★★★★
Local Guide
December 22, 2021

Ordered online @ 6:05 for curbside pickup @6:21 had to go in to find my order, they were way backed up, 30 mins order still not started, asked for a refund and they gladly obliged, and brought our meals out a few minutes later with a sincere apology/explanation,and some extra desserts in the bag, the food was great, and these things happen, thank you to the friendly staff who made things right. This helped me survive the ride home with a hangry wife.

December 22, 2021

This was one of the worst swish chalet experiences, the Caesar salad was literally just lettuce, they forgot the bacon that I paid for, the sandwich my gf ordered wasn t made properly and was missing items the fries were cold, took 30 mins longer than was supposed too. All for a 70$ meal I will not be returning

Local Guide
December 22, 2021

If you order from here, make sure you check your entire order before leaving the building. Ordered a ceasar salad and they gave me mixed greens. It was everything I wouldnt eat. Ordered white bun with quarter chicken dinner, they gave multi grain. Ordered extra buns and payed for it, received none. Specified no gravey and they gave me 2 containers. One leaked into my food. When you pay extra for white meat, I expect to have an actual serving and not half the amount they usually give. The drink cups were half full. By the time we realized the whole order sucked, we were already back at the hotel and too exhausted to go out and get it fixed. Seriously reconsider ordering from this one and think about trying the one in Pembroke.

Local Guide
December 22, 2021

Gone to this location 4 times now in the past 3 weeks and no chicken if I wanted a burger I would ask for a burger terrible way to run a chicken place will never go back

★★★★
Local Guide
December 22, 2021

Great food very apologetic when they make mistakes and fix it without questions

Local Guide
December 22, 2021

Called the Harveys phone number but the automation put me through to Swiss Chalet. Lady who answered was extremely rude and unhelpful.

Local Guide
December 22, 2021

One of the worst visits I have experienced. On the way home from Pembroke we went through drive through at the Swiss Chalet and Harvey s this was about 10 to 5pm and we ordered our chicken dinners with fries and also a side of deep fried pickles. They asked us to pull up as it was going to be a bit of a wait we waited 10 minutes. Meanwhile my daughter was screaming she was so hungry (she s 11 months old). So my hubby went in to check. The kitchen guy Rob handed him our food NOT WEARING A MASK! Not only was that a major red flag they missed our pickles and skimped us hard on our fries. I was not happy. We will 100% not be going back there for a very long time!!!!!!

Local Guide
December 22, 2021

Normally love swiss chalet. Have given this location 3 tries. Will not be returning. Southern Canuck sandwich had no cheese. The coleslaw was on the side which is fine but it was dark in colour and tasted off. No pickle but added a bun to go with my sandwich that has a bun...every order has something that isnt as advertised

Local Guide
December 22, 2021

3rd time we go here, everytime its a fail. 1st time we did not receive coleslaw, 2nd time there was missing buns and then this time I wanted the Thanksgiving feast and no stuffing! Im usually okay with mistakes, they happen but 3rd strike in a row your out!

December 22, 2021

This is the second time I tried to order from here in the past week and a half. Really wanted the Thanksgiving festive feast, but not available for delivery. So opted to get just a normal chicken dinner with mashed potatoes. Received an email AFTER an HOUR of waiting for my food, to state that they are out of chicken. Then tried again tonight, and same email message saying they are out of chicken. How are you a chicken restaurant with constantly no chicken?!?!?! Very very disappointed

December 22, 2021

If it wasnt for the fact it is attached to Harveys, this location would be out of business. They continually are out of stock on items and if they dont have an item, they dont substitute at cost of what you paid. On top of that, youll go in thinking your order is ready, youll let them know youre there. Youll sit there for 15 minutes before they tell you they never even started on your order because they didnt have a side option and they will tell you that they cant do anything about it and you need to call the 1-800 number to get any money back back what they didnt give you. Management needs a change. They evidently are dragging the morale of the rest of the staff down too. Which is too bad because some of the staff are really nice.

★★★★
December 22, 2021

The wing dinner is awesome! I love the feature sauce! Service is great! The new staff and management are always very friendly and polite!

★★★★★
December 22, 2021

The springs rolls are my favorite!

★★★★★
Local Guide
December 22, 2021

Great food and great people

★★★★★
Local Guide
December 22, 2021

My first time in a restaurant in two years and the friendly efficient staff made that a calm safe experience. The food at this location is always really good .We showed our ID and vaccination proof and were well separated from other customers.

December 22, 2021

Would rate lower if I could. Ordered online was told it would be ready at 7:52 got there at 7:56 and was told my order just came in and instead of white chicken they only had dark and they would give me two pieces of pie I said that was fine and went to curb side to wait. Waited 30 minutes. When I got home I was missing stuffing all the extras for the baked potato and everything other then the sauce was either just above room temp or ice cold. Was offered 10% which would be $4.40. And was told they would have redone the order but they are out of all chicken. Which seems like an ongoing issue at this place. Will not eat a single piece and will not be going back.

★★★
Local Guide
December 22, 2020

They only serve Harveys fries :(

Local Guide
December 22, 2020

The woman who served me didnt give me much time to place my order I felt rushed. At first I was given my food and they forgot to give the apple pie I purchased. When I got home with the food the chicken was really dry and overcooked. My potato was also over cooked and I didnt receive sour cream for the pierogies. I have to say I was really disappointed and I hope nobody basis there experience at this Swiss Chalet compared to ones that are stand alone restaurants and in the bigger cities as I dont normally have a problem with Swiss chalet.

★★★★
Local Guide
December 22, 2020

A like the service and chicken

★★
December 22, 2020

5 times being there and them not having any white meat in the past 3 months. Logan is great but restaurant needs to get sorted out desperately.

★★★★★
Local Guide
December 22, 2020

Even thou the drive thru kid play a joke on me, good food

December 22, 2020

Somehow a place that specializes in rotisseries chicken.. ran out of chicken.

December 22, 2020

The staff is friendly, however we have lived here for over a year and literally every single time we go and try to order they claim they are out of chicken, no matter what day or time of day we go there. Very frustrating to try and order chicken from a restaurant that specializes in chicken when they continually do not have it available. Extremely unimpressed, will not be coming back here again, a waste of gas to drive there every time only to be turned away.

December 22, 2020

Never no chicken , or till 4 , or we ran out of chicken . Every excuse It s time to call the franchise to complain, because it seams that it poorly managed

December 22, 2020

We ordered from here and they made nothing right. Our chicken dinners were even missing the chicken!!! We called and asked them to either give us a refund or store credit for our missing/horrible quality meals and they said yes, then made zero effort to actually do it. If I could give zero stars I would.

★★★★
Local Guide
December 22, 2020

Update - spoke with the GM and was very helpful and assisted with rectifying the future. Very committed to improving customer service and as such updated my stars as he was fantastic in trying to resolve the issues. I wish I could give zero stars. More than once I ve had poor service and staff with attitude problems. This time was the breaking point. We ordered online and went to pick up 45mins later as directed only for them to tell us we have no chicken . We asked why we didn t get a call and were told with attitude I ve been busy with drive through . We ve now been fighting to get our order moved or our money back because this restaurant DOES NOT CARE. Beware of poor service and long waits only to be told you re not important. Very sad for a locally owned business.

★★★★
Local Guide
December 22, 2019

What an awesome visit! Took my kids in to Harveys side to grab a few burgers. The staff was super friendly and took the time and patience to let my kids order all by themselves!

★★★★★
December 22, 2019

Great place to go on Thursday night. $5 off the rib combo, and they give 15% military discount everyday. Free wifi and a clean restaurant.

Local Guide
December 22, 2019

Just called to try and order 5 specials and they said the dont know if they have enough chicken. Said I was coming right over again I dont if we have chicken... so i said Ill go somewhere else i guess and she said ok and hung up. Not the first time over had bad customer service here so we wont go back.

★★★★★
Local Guide
December 22, 2019

What an amazing meal.Service was fast and very friendly.

★★★★
Local Guide
December 22, 2019

Tasty food and friendly staff. Nice location for passing through.

★★★★★
December 22, 2019

Delicious food and extremely friendly service! I have ordered several times from this location now. Recently, I ordered some Thanksgiving specials and they forgot to include the stuffing, cranberry sauce and chocolates (understandable, since it was a seasonal meal ordered near the beginning of the season). I returned and pointed out the oversight, and they were all very apologetic and provided the missing items as well as appropriate compensation. I will definitely continue to order from this location.

★★★★★
Local Guide
December 22, 2018

Great food and wonderful service!

★★★★
Local Guide
December 22, 2018

Fast and friendly service, the good was outstandingly good for this kind of place and the premises looked clean and really good. Recommend for anyone craving for good comfort fast food on a long drive.

★★★★
Local Guide
December 22, 2018

Getting exactly what you expect.