Island Mix Restaurant & Lounge in Pickering

I was very disappointed with my experience here I would not recommend going. Worst service Ive ever had. It took a very long time to get service to the point that I just went to the bar to get my drinks myself. To make it worse, every staff I ordered from was extremely rude. I am in shock . The tables are uncomfortably close to each other and the music too loud to even hear each other . The doubles were stale and the drinks were way overpriced for what I was getting . Dont waste your time here.

My experience at Island Mix was extremely disappointing. I tried calling to place an order but spent 30 minutes on hold with no response. Frustrated, I decided to order online instead. After waiting 35 minutes, I went to the restaurant to pick up my order, only to be met with disrespectful and unprofessional service. The staff seemed completely unorganized and showed no interest in providing good customer service. This experience was unacceptable, and I won t be coming back. I hope management takes steps to improve their service because this was unacceptable.

Great service but the food is bland.

Staff wasnt very friendly, food was okay nothing special. Wasnt even that busy but took so long just to get a shot from the bar. Prices were decent

Authentic and unique

They have the best food. Lemon pepper wings, I love it !

I came here on Friday excited and ready to eat. My food tasted alright how it normally does. The jerk chicken & fried rice. I get home and about 5 hours later I start throwing up everything. I got food poisoning from here it was terrible. I called the girl said she ll let the manager know & no one reached out.

Dinner was so tasty and hot!! Fantastic service and really enjoyed the live music Food : 5/5

The staff and food at Island Mix in Pickering was amazing. I had Island Mix cater an event for 180 people. Ronaldo was great to work with, always returned calls and emails, was super organized and everyone loved the food. Delivery was on time and there was plenty of food for all my guests. Ronaldo helped me choose an appropriate menu for my guests and everything promised was delivered with no issues at all. I will definitely use Island Mix in Pickering for my next big event! Thank you to all the staff. Nicole

Lovely place to take friends or family! Food is always good! Ive been going there with my wife Natasha for yrs! Highly recommend

Its really disappointing what im looking at here. The servers are so rude, and they dont have respect at all. They dont have a manners to talk to anybody. Especially when the Uber driver comes over, they are giving them a really bad attitude. i am so disappointed here. I would never come back to see this kind of service here. No way, and I will tell everyone before they order through the Uber, not to do that. Because Uber drivers are getting so much disrespect in here.Sadly, im not really happy from this place. In my opinion, Uber drivers are having their window to work, and these girls treat them that they are nothing that they are garbage. I am not gonna be here, no, no, no, no. No, please dont go to that place or do not give your order from there.

nice place but the staff sucks and the food sucks don t recommend

Easy joe joe

Excellent service. Good atmosphere. Delicious food. Vegetarian options: It serves vegetarian roti and doubles; as well as veggie fried rice and other West Indian/Chinese food vegetarian dishes. Food : 4/5 |

Good food

Went for a birthday celebration. Needs some improvement but the service was good Wheelchair accessibility: Needs to be wheelchair accessible

Taste: decent. Typical West Indian Chinese food. Little heavy on the soya and onion. Flavor profile also a little one note. Prices: higher than competitors. Prices probably reflect better atmosphere (which is not important for take-out). Their business would likely grow if they offered a discount for cash/take-out orders. Service: very slow. Seems understaffed.

Good for date night

Way over priced for what they give you. A portion of rice, chicken and vegetables and youre paying like $80. Absolutely ridiculous

Washed up. These young servers have no clue. Been coming here since it opened and they keep forcing the lousy hot sauce on me. I prefer the ORIGINAL. Just say you cant give it to me rather than lie that the table version is the only one you have. Unpleasant sevice both on the phone or in person. Sad. Very sad.

Excellent food and service. Very bright and fun atmosphere.

Amazing food!

Real nice

Great place nice food check them out

I have been going to island mix for over 10 years. Yesterday was the worst experience Ive ever had. I ordered the chilli chicken which was great and the oxtail which wasnt. My waitress asked me if my food was ok and I had to be honest and tell her I did not like my oxtail. Should have been obvious also as I barley touched it. I was so nice about the situation as its not that big of a deal. The waitress seemed bothered and lacked any type of empathy or acknowledgment of the issue. A simple, I am sorry you dont like your food would have gone a long way. Her reply, what do you want me to do?? But in a very short and flat tone.. the oxtail was removed from my bill but the waitress was just unpleasant and should not be working with people.

Good food but terrible service. Went there around 4 30 pm today and didn t even get a sever until 5 10. We had to ask a different sever to take our order cuz no one came to us. The sever came brought drinks then another server named Mo came saying he would be our new server. He was polite however he just brought the food and never came back at any point of the night. Each time we wanted to get drinks and even to pay the bill we were stuck waiting and having to ask other servers to track him down. He never came to ask for any other orders and was just overall disappointing. We paid cash and he never even offered to bring back the change was more than 20% which he did not deserve.

Great Barbecue duck and Caribbean Food

Food was great. But did not know that the tip or gratuity is automatically added to the bill with out your choice . regardless of service.and they choose the amount to add to the bill.

My granddaughter had the Curry goat, and she enjoyed it.

Always a treat going here!

Now I must say island mix as gotten better, the food was good staff was friendly. But they had DJ night there it was to loud couldnt talk to the people was with.

Food was great. Looking forward to dining again!

Awesome Guyana Style Food

Horrible Experience! They do not care about food or quality. Sent food burnt with no regard for quality. Shame on them!

Went to grab a quick bite and that was my mistake. Stayed way over due. Food was excellent.. Parking: Parking can be kind of tricky on some days..

Quick to take your money but extremely slow to service. Placed order at 5pm promised ready time of 6:30 arrived at 7pm order still was not ready, lady assisting me initially was completely confused , dismissed me and offered no apology, Manager thankfully stepped in was given my order at 7:30. I will always support this restaurant, I just hope staff can be trained on basic customer service empathy , acknowledgment and simple apology goes a long way. Manager took care of it in the end .

Nice spot to go alone or take someone out for a date. Can be intimidating for introverts but I always had a nice experience Kid-friendliness: Yes Wheelchair accessibility: Wheelchair accessible but difficult to find parking

Walking into this place, music is bumping. Atmosphere is nice. I ordered vegetable chow main. Where were the vegetables? Secondly, the noodles where so dry lacking sauce and flavour. The noodles were borderline mushy. This overall encounter has me wondering WHAT THE HELL WAS THAT??? All the energy into live djs and music, put that into the bland dry food. Also, there was a hair found in my food.

I m so happy I discovered this hidden Late night gem, it s open till 12 and isn t one of those late night cheap food spots, the food is fresh and made with great ingredients. The staff were extremely polite and the crowd matches the type of restaurant. I was a huge fan of their shrimp and chili chicken.

Do not recommend getting trays from here. Mixed fried rice was burnt and smelt horrible, chilli chicken was ok and the veg chow mein is just plain noodles. Waste of money over $400 for food that guests complained about Food

So i love this place, one of my go-to for fast West indian food. But because the staff change so often, there are some staff that just have no manners and cant handle the rush (youre in the wrong line of business) island mix train your female staff.

Been coming here since it first opened. Food is amazing. Tried their potato balls for the first time. Yummy. Food

Nice, the atmosphere was turned up.

Lovely ambiance

I visited this location with my brother back in March. We were in the Pickering area and looking for a place to grab lunch. We had the lunch buffet here. Shout out to Ameer for being such a great server. Ameer answered our every question and brought out some super fresh roti to our table. Ameer even made sure to keep the buffet running for us. We will be visiting again! Thank you !

Best dealership

Great food and service! Always here for the Friday lobster special! Dined in this time and found their margaritas to be delicious too!!

I ordered 3 jerk chicken poutine take out which were very disappointing. The serving was small, barely filled container and NOT worth the $15 price! I gave 2 stars because I ordered 2 curry goat roti and 1 curry chicken roti which were great. Just so you know it is too expensive to order out anymore especially when you are not getting what you pay for. I will think twice before ordering in the future!

Love this place

Excellent food with fantastic service. Great atmosphere. Friendly staff.

Good music good vibes. Great island food. Check them out. Food : 5/5

Amazing food and vibe

**Take out only review Island Mix has been our go to for years. Not sure if something has changed in the kitchen but the quality has been trending downwards. The food has become very oily and their special chicken fried rice is now plain hard greasy rice without any veggies..Unless you count the green onions and 2 pieces of carrots veggies. Apparently you have to pay extra for bora now? Hoping things get back to the way they were...

Yes they r still the doing it for me, the food is amazing, the staff super nice, and busy like crazy..

Great ambience, great food, professional and friendly staff. Great place for dining out.... serve all nationalities food wise

Everything was delicious, and the service was great. The only bad experience was before you entered the restaurant. There is a lot of garbage everywhere outside. Food

At this island mix location; apparently first come first serve is not how it works there. My grandpa went in for take out and 3 customers were served before him that were behind him in line. Totally disrespectful and management should look into their kitchen staff bring out food as this was an act by one of the male kitchen staff.

Vegetarian options: Lots of great vegetarian dishes Variety of tasty veggies Kid-friendliness: Polite respectful to all

We went on a Saturday night and the atomsphere was good, but was expecting to abit better in the music wise. Other than it was good

Great vibe, and good food. The beef and chicken roti and curry servings were tasty and quite large. The tasty Island Mix fried rice and chowmein were good treats as well. The plate presentations were good and the service was fantastic. Prompt and friendly. Would definitely recommend a visit to Island Mix. Parking: Enough spots on the weekend in the parking lot. But a spot right in front is not always available. Wheelchair accessibility: Accessible by wheelchair from the west entrance

I ordered dinner. Not every thing was placed in the bag. I called Island Mix and they wanted me to leave Ajax and come to Pickering to collect my order. Or give me a credit. This is not the first time this happened. I didnt ordered for a while for this same reason. Hopefully they will be a little more careful in the future.

The food is amazing and the portions are large! Great value for money. The manager/owner was 100% amazing. We walked in and waited to be seated as intructed at the front kiosk. Someone approached us and told us to sit anywhere. Our table had one menu so we had to share it. The wait staff isnt super friendly, I got no eye contact or hello from anyone but the manager/owner. We got some attitude from our actual waitress. I absolutely loved the music and ambience. More importantly, I absolutely loved the food. They have there own hot sauce and now carry Cheesecake Factory cheesecake...great collaboration! Im not there for friendly staff so it wasnt a big deal. Would be a nice touch if there were friendly faces but not a requirement. The great food is more important!

Went for my birthday with 20 people. The food was delicious and the service was amazing. Even though it was busy, we got our food pretty quickly. Everything we ordered was good. This place is so consistent. The calamari and lemon pepper wings were amazing.

The service was great. Very friendly staff. But the food was awful. No flavour. I ve eaten there like 5 times now. And I never enjoyed the food. I will probably never go back there. Also the music was just too loud for a dining experience.

Went for lunch here, food was good and so was the service

I come here for spice and seasoning when I need it in my life. The reason I gave four stars instead of 5 is because the island mix hot wings are not as spicy as they used to be. It doesnt deserve to be called a hot wing its a mild wing. very mild. my favorite dish from here is the garlic shrimp that goes perfectly with the fried rice. the sauce is delicious the shrimp quality and meat quality is excellent however it needs to be seasoned authentically. stop catoring to the ones that cant handle spice they dont need to order hot wings they can order any other flavor. thats not fair to your loyal customers. cheers

Staff is always friendly

Amazing food, great service and great value .. always!

Most of the dishes were good. The soup is rather but nothing. Salt cant help the the servers are good to offer modifications if needed overall overall family. Friendly group friendly environment

great food, and ready in no time!

Ordered from Uber Eats. Waited over 1 hour and 15 for the delivery (which I knew was going to be long) family in from NYC and in between funeral service and cremation. I got nervous and called restaurant to ask how long. I was on hold for 10 minutes. My uncle called and got through with no problem. They forgot I was on the phone holding Ordered veg chow mein for veg family members. No veg at all!!! 3 containers or just plain tasteless noodles. Veg and chicken Fried rice no taste as well. Chilli chicken, doubles and pepper shrimp was GOOD. I am using this forum to let island mix know that it s not ok for someone to spend $200 on food and the food was not up to what they say. I m not looking for my money back. Needless to say I threw away a lot of food and my family ended up going to a restaurant after the 2nd part of the funeral.

I just wanted something light as a snack. I ordered lemon pepper and regular chicken. Wings . It was amazingly fresh and tasty . I have had wings at many different restaurants , and most times, the meat inside is dark brown as if it has been sitting there for days. I must emphasize how white and firm these were inside. The best I had in a long time. Keep up the good work, Island Mix

This was our first time here. We came for lunch, we were the only table there and yet it took 28 mins to get a drink and no one asked for our food order. We left and went 5 mins up the road and received a much better experience.

The pepper shrimp were good, The crab n cheese wontons were okay... Had the ginger beef n rice -mid Nice environment. Cant wait to cone back n try other items

Was there for a soccer fundraiser so not really sure what the atmosphere is like in there on a regular basis. Staff seemed very friendly Parking: Not to many spots if its busy

Excellent cart bean food and great service.

I am really disappointed that this place has really gone down in service. I used to love coming here on the weekends and now I just don t feel the food and service hits the same. I came here for a birthday and we reserved a table. I felt that they just took our orders and served us the food and forgot about us. We asked for the bill because some of the guests were leaving earlier and they said they could not do that. It s kinda ridiculous when so many restaurants do that nowadays have a better system!!

I had the unfortunate experience of dining at this restaurant on my birthday with a group of ten people, and it was nothing short of a disaster. Despite providing them with advance notice via email two weeks beforehand that we would need separate bills, they flat-out refused to accommodate our request. Not only was the refusal to split the bills inconvenient, but the lack of service was appalling. The staff never bothered to check in on our table occasionally, leaving us feeling neglected and dissatisfied with the overall service. Having dined at numerous establishments in the past, I have never encountered a place so unwilling to cater to the basic request of splitting bills for a larger party. The inconvenience of having to calculate individual expenses at the end of our meals significantly tarnished what should have been an enjoyable evening. I strongly advise everyone to avoid this restaurant at all costs. To top off everything else, we waited an extra 30 minutes to receive the final bill - please DO BETTER. There are plenty of other establishments in the Pickering area that not only provide better service, but also understand the importance of accommodating reasonable requests. Save yourself the hassle and disappointment dine elsewhere!

Im lucky to have gone all the way east one day.... I reside in the Vaughan area .. pls come back... Thank you Pickering

I picked up my order this evening and they messed it up and the wanton shrimp soup was watered down and flavorless

Horrible service !!!! Placed an order through Uber for pick up and when I got to the store said they didn t have the order . Instead of saying taking a new order and cancelling the Uber eats order They had me wait 30 minutes where 3 servers tell me to wait. Unorganized and rude.

I ordered from Uber eats and got a phone call about 5 minutes later saying that I need to cancel the order because the store is closed and to contact Uber for a refund. I did as I was told just to be denied a refund by Uber eats. Why was their Uber eats system not turned off or the hours adjusted if they were closed . Uber eats does not allow you to order from stores that are closed, yet I was able to order because island mix made a mistake and did not adjust their hours. I have lost $75 now because of their mistake and I am not happy about this at all. I feel like they have scammed me. I will not be ordering from this place again.

We found this restaurant by surprise and the food here is very unique. We have enjoyed most things we tried , especially the sizzling chicken and pepper steak. Most other dishes that I have tried are on the sweeter side and a bit too saucy - but tasty all the same.

Chilli tofu top notch vegan option! Vegetarian options: Vegan Food : 5/5 |

amazing wonton soup. However the service is awful. the attitude of the server is horribly

Good vibe and tasty food

Great vibe, love the food.

Great food and music...just dont get the beer on Tap...

Island Mix has delicious foods and smart customer services. Theyll never waste your time, especially when doing pick up Food

Was in the mood for Trinidad Chinese food ...wasted my time and money going to Island Mix in Pickering. Got vegetable fried rice, veggie chow mein and crispy fried chicken. Im still looking for the veggies and found only cabbage in both dishes and it was oily... The chicken was ok but salty!!! got to find another place.

Food is good but the chefs in the back need to wear a hairnet this like the 3rd time.wings and fried rice good tho

As Ive had to leave bad reviews I wanted to leave a good one. I think alot of restaurants should take example from the quality of the food that comes out of the kitchen here. The staff have treated me with alot of hospitality and made our visit that much better. The place has a nice Caribbean feel and the food is just yum um mmmyyyyy. See you all real soon.

The doubles- The Bara, was perfect but the Chana was hard. Beef broccoli- the beef was very dry Service took forever, expect slow service. Kid-friendliness: Pretty kid friendly with lots of tvs

Need to be more organized with seating, service is poor.

Staff makes sure u meals get to You promptly...they well deserve great tips...

Very nice place enjoy food they have special deal on Tuesdays on chicken wings that my kids likes alot

Ideal spot for food, music, drinks and catching up

Seems like ive been here.

I had a really good time. It was my wifes birthday and we had an incredible experience. The food was amazing, service was nice.

Clean place. Staff polite.

Amazing fusion food.

Food and Environment is Great. Cost of food is up there a bit. But you get what you pay for.

Great place for a fast lunch!

I love going to Island Mix, great atmosphere, delicious FOOD whether for lunch or dinner.

AMEER was wonderful my first time here FOOD WAS DELICIOUS

Service, food and vibes are always so good! Highly recommend this place Food

Very good with great food and atmosphere. Would do with the boys or family.

Great restaurant! Very good food!

I havent tried anything I didnt like, I especially recommend the crab and cheese wontons, fried rice and chicken wings

They no longer have good selection of sauces at the tables also all the wings they gave were heavily bulky / chewy drums even though we asked them to give as many flats as possible (knowing they don t do this request but could at least try their best). Out of 20 wings 3 were flats (not an exaggeration).

I have been eating here for years and love this place. The food and atmosphere is always fantastic. Authentic flavours and comforting Carribean food. Great prices as well! Definitely going to keep coming back.

Always amazing Vegetarian options: Great Food : 5/5 |

Food and atmosphere were good but did not appreciate the 30% gratuity that was added to the bill for the party Vegetarian options: Lots of vegetarian options Wheelchair accessibility: Not wheelchair accessible. Or accessible friendly site

The spicy shrimp is a far cry from what it used to be. It used to be really good. The wings I ordered were dry. The waitress I had was not attentive. I struggled to tip 15%. I gave in and did it, but I was VERY reluctant.

Good place for dinner. Lots for options. Portions and price on point. Had the ginger beef with mixed fried rice. Im looking forward to trying some dishes. The bar is decent, stocked with some island beers, which was a bonus, and the bartenders were making some martinis and cocktails from the daily specials menu. If youre into a game of pool, they have 2 tables.

My experience at the restaurant was absolutely amazing! The food and service were impeccable! I was visiting from the States for a few days and was meeting a friend my high school for a late lunch. I had my mom and aunt with me for the ride and they absolutely enjoyed the food! I ordered the springs rolls and they had the jerk chicken and beef curry! Top notch! I also had the chicken curry that was also amazing! The price is right also! Will visit again!!

The Roti was very delicious. Will recomed

As a black a man this was a very disappointing experience because my mother loves this location and I am ashamed to tell her that I didnt get my order. We played pool just to wait out the time for the food to arrive and it didnt come.

We had brunch at the restaurant and the food was great. Most notable was the server Amir, who was polite and made us feel welcomed and appreciated. Truly a great experience.

Food is always delicious and has that authentic Guyanese Chinese flavour. I highly recommend the pepper shrimp, ginger beef and island mix fried rice. Price - is average Service is good but can improve. Still does not impact the flavour of the food.

Never disappointed when I go to this restaurant. The quality of the is excellent. Food it flavourful and portions are generous. It is a blend a West Indian and Chinese dishes.

Good food

Amazing food!!!!

I was there November 22 around 11:30 and this waitress was being disrespectful to a customer, while some people would say he was drunk and acting Belligerent he was rightly upset with the way the waitress was speaking to him. They ended up getting in a verbal argument, I didn t want to get involved as I was hoping the staff would have spoken some sense into the waitress. I come to this spot a lot but after tonight seeing how the waitress was provoking the guy I will spend my money elsewhere. I ended up leaving after as I was honestly disgusted with the waitress, the guy had Initially Complimented her and she took it the wrong way. He tried to explain to her what he meant and she dismissed and brushed him off refusing to serve him, and her provocation didn t stop there. She kept giving dirty looks and whispering to the other girls working there trying to make the guy look like a fool. She needs to be better trained on customer service and needs a lesson on when someone compliments you it doesn t mean they like you or are infatuated with you especially when your not good looking to begin with and have a disgusting personality.

Ive frequented this bar for some years and it remains the exact same. I have great memories from my youth but it feels like its missing something.

Great spot for food, drinks and entertainment. Especially good for groups . Music is A class lots of parking and Caribbean flavour.

Great service, food was okay

Best wings and peppershrimp