Dragon Gem Chinese Restaurant in Pickering

Food is terrible, it used to be good but I will never go there again.

Often buy work lunch here. Nice people and food

Awesome delicious food. Staff is extremely friendly and the food has the perfect taste. Thank you

Great tasting food.

Always good.

I gotta say they have pretty good authentic Chinese food!!

Amazing everytime! Been going there for years, they are the best in pickering!

The food was amazing, as I ordered the chilis chicken and the spicy stir fry beef , very good in taste and good quantity and fresh . Really recommend

Very good place to get food. Good quality for only a 3-5 minute maximum wait during a period where many students would have been getting food. (Excluding the line) Atmosphere only 4/5 because when the line gets long it can get really crowded. Overall an exemplary place to go! I recommend the L3. Kid-friendliness: They treat high schoolers with the same amount of respect as any adult or person.

Best Chilli chicken and egg noodles.. Very welcoming and friendly owners and staff.. All combos are top Food

Highly recommend. Great local fix for your Chinese Fast Food Cuisine fix!

When I first heard of this place, there were a lot of mixed reviews, but I finally decided to give it a try for myself. I was pleasantly surprised to really enjoy the food, comparable to other restaurants and good value for the quantity. It was incredibly busy with tons of chefs in the back and several waiting for orders at the front on a weekday night. I would definitely prefer to order ahead rather than on the spot. Id also like for an online ordering system on their own site and pick up in person instead of phoning, I like to think it would help in getting orders correct when its in writing. Parking: The plaza has ample parking yet full of chaotic drivers so I would prefer to order ahead/pickup.

was my first time going and im not a HUGE fan of Chinese food . the young girl at the front was friendly and patient , helped me around the menu . the food was good . priced were okay . would recommend !

Great food, great prices and Lisa the owner always makes sure to ask about the family.

I live in scarborough and ordered from this place not knowing how far it was from me..but this is the best general tso Ive had hands down..and I diddnt know egg rolls can taste this good

Been going here since high school, never done me wrong. Always fast, friendly and food is always on point.

Dragon gem is delicious. We have been eating here for the last 3 years and the first 2 years the food was sometimes inconsistent but sti good. The last 6 months, the food has been sooooooo good! Hope it stays this way bc we look forward to our monthly dragon gem visit!

We did our traditional Chinese food for Christmas Eve. No other place wed order from! Been eating Dragon Gem since they opened up. And even though weve now moved north we order from here when were in town! Great food, wonderful people! Vegetarian options: Several vegetarian dishes Dietary restrictions: They will make to order!

Best Chinese food in Pickering. Vegetarian options: Many choices for vegetarians Dietary restrictions: You can ask for less salt. They are very accommodating Parking: Large shared parking lot right in front of restaurant

I wish the dishes pictures included the dishes name. As most of them looks good. I want to order them,BUT I dont know the name of the dish. It will be a big help if they put tge name of the dish with the picture.

Some of the best food in the area. Worth the travel to also. Huge menu and good food. Good sauces, well seasoned food, good family owned business. This location has been here a long time. I definitely recommend this restaurant. Parking is busy.

Placed an order for delivery, fast response however I passed a $20 bill as part of my payment There was a corner ripped off which did not affect the serial number. Both serial numbers were intact but the driver would not accept it. Stupidity is not a good look. Food returned.

Best Asian food in Pickering

Great take out, friendly staff, C7 is a steady

Best Chinese food ever! Been going here for the last 20 years! Nothing compares! Highly recommend and best tasting! Owner is absolutely amazing! Thank you for all your service! Im more than grateful!

Love their pork wonton soups Vegetables spring rolls excellent Food

Just had one of the best Singapore noodles with chicken and shrimp. We enjoyed it.

Been going to this place for close to 20 years. Even after I moved away from the area, my dentist is in the same plaza and this is my guilty pleasure. C7 all the way! Food

Best Chinese food anywhere in Durham or Scarborough hands down.

Awesomeness.

We wanted Chinese tonight. My bf recommended this place. Absolutely deplorable, food was absolutely disgusting, furthermore, absolutely no cx service. I love promoting small businesses, but businesses with owners who have an ego and don t care about losing long time cxs (my bf) over their mistakes is absolutely disgusting. If you are a newcomer and looking for good Chinese save your time the hassle and deplorable conditions, and order somewhere where they take pride in serving you good food with a smile

Love going to this place! Food is amazing, staff is amazing and overall just a wonderful experience!

I absolutely adore coming here, The food is amazing (i m very picky) and sooo many choices!! The staff is very friendly! Overall great experience and can t wait to come back!

The food is Great!

We havent had Dragon Gems food in quite a while. The food wS really good, but it was still not as good as our go-to place. The egg roll was very small. The prices arent as good as they used to be, but thats pretty well normal these days.

Bought chilli chicken and fried rice through Uber eats. Food is terrible. They used the old oil for cooking. Never make this mistake again.

First time ordering take out from this place and it was good. Lots of people behind the counter working hard at making the many orders they must have had. My order was just for honey chicken, chicken with vegetables and cashews, fried and steamed pork dumplings, and a few spring rolls. That cost about $43 and we made our own rice to go with it. Recommend.

Ive been eating at Dragon Gem for years. Quality and taste of food have remained consistent throughout the years. This is good chinese food at a decent price.

Dragon Gem has been a family favourite for years. The combos have generous portions and a good amount of meat. Food is always fresh and the staff are hard working. It s always really busy which speaks for itself yet they re quick and reliable. Our go-to spot when craving Chinese!

Their General Tso is excellent, and unbeatable at that price. Try and avoid their lunch hour rush, can get busy. (edit: bumped down to ... hoping the cooks just had a bad day)

Delicious food, friendly staff, quick service. One of my favourite places to get take out

Not fresh or real chinese food. It better to make your own food and save money. It feels like a crime when your own cooking tastes better.

Food is all right. I got the chicken Tso, way too sweet. Portion is okay for the lunch special $8.50. Can t really finish it cause of the sweetness. I don t want to even talk about the sodium level. Anyway it s okay for the price compared to McDonald s.

Today I decided to try this place based off the reviews I had seen. I got the L13 combo after 3pm for it was a dollar or so more expensive and without a drink / eggroll; The total was $11 something. If I were to give this a rating strictly off food quality and not take into consideration price, I would give it a 4. The General Tso was great and the Chicken Fried Rice was pretty typical; The veggies were nice, fresh, and crunchy, but the chicken was lacking. If money is not an issue for you then this place could really be a contender. Sadly for me Google doesnt pay me yet so Im not sure when Ill be back. If prices were more affordable this place would definitely be a solid 4 or potentially a 5. The staff were friendly! If you try it let me know what you try and how it is!

Lunch combos are great.

Tried their special today! Plus Chinese broccoli ans some chicken! Huge servings, perfect for sharing, flavourful and fresh. Super yummy! Would definitely recommend for chinese food cravings and family and friends party packs!

At first i was very pleased with this restaurant and the food served. As i have been ordering via Uber Eats lately, the quality has declined immensely. They serve old rice, mushy rice, and tasteless food which is unfair ad ridiculous because they overcharge. Not impressed.

I ordered the general tao with chicken fried rice and an egg roll and it tasted amazing !!!!!!!!!!!!!! Definitely ordering again

Found this true gem of all the Chinese take away in the Whites/Liverpool area. Staff polite and the food delicious. Our go to place for the last 2 yrs.

The worse Chinese food ever and the service experience was horrible when they were the ones who made the mistakes. A couple of things we ordered was forgotten. Called and wanted a credit and they refused wanting us to wait for an hours and half to deliver. The food is salty and greasy. Over priced.

Great service at this place, the lady taking the orders made life so easy when she helped me pick my food. So kowledgable and friendly. The food was good.

Good flavour, a little bland, but still good. Most experiences have been good. People taking the orders can seem a little rude, but it could just be because of how busy they are. If you have the time, they are worth it.

It s 2am and I m puking my guts out. Second time this happens after eating Dragon Gem never again. Staff is nice and my food is always ready within 10 minutes . But this is unacceptable. Something about their food prep is off.

Everything was soo amazing! The staff members taking the order, the pick up organization, the food and portion size was incredible!! Cannot wait for my leftovers, and to return again!

Great

Our first time ordering from this place and the service was great and the food was well worth it. Thanks guys.

Wheelchair accessibility: The actual store is accessible for a wheelchair but the parking option is not great. This is a reflection on the plaza ownership NOT Dragon Gem itself. The closest disabled parking spot is beside a set of 3 steps (who designed that?). Not well thought out as it is quite a bit of a distance from spots to store front. Plaza ownership needs to improve this store owners. Dragon Gem offers good service and delicious take out food!

Food was fresh, hot and on time. Singapore noodles were very good and shrimp were large and plentiful. Great veggie spring roll too. Would order again for sure.

First time I ordered here it was very good - hot and fresh . This was on a Saturday around 8pm. Today (2-3 weeks later) on a Tuesday around 6:30pm, I got the exact same meal I got as last time and this time it was disgusting. The chicken was all fatty every piece was tough; and it s chicken. Not sure if you changed the sweet and sour chicken in that 2-3 week period, but change it back lol. I d rather pay $20 for food that is good quality and that taste good. Instead I paid roughly $15 and I ended up throwing it all out. Again, the food was honestly great the first time - IoI that s why I came back. Now I m unsure if I will order from here again.

Ordered from them on Uber, the chicken was quite bland, the chicken soo guy was heavily breaded and the broccoli and beef tasted fishy. I regret not ordering from my usual spot out of sheer laziness. It s quite pricey for what you actually get.

Great food great prices very fast service !!

Consistently good. Only reason it isnt 5 stars is because they charge extra if you want sauce on the rice.

Standard and expected Chinese take out prices, quality and experience.

Awesome experience. Came here for pickup and I noticed there was a mistake with my order. These guys had great customer service and fixed the order right away for me. The staff here are friendly and understanding. Will be coming back.

We ordered a meal from here, was fairly expensive, food was of decent quality I ordered Mongolian beef, it was mostly onions it was tasty though. Delivery was faster than quoted. I would order from here again.

Great food and great people i will aways go to the Gem over other Chinese restaurants

Some of the food tasted quite good but our issue was with the dry and tough honey garlic ribs and the fact that we ordered the expensive seafood platter and was given fake crab! Very disappointed.

Always have great portions and delicious good. Fair prices. Customer service is always wonderful.

wanted to order from there but the staff didn t have their masks on properly :(

Great value restaurant...tasty, tasty, tasty...

Excellent customer service great food

Favourite Chinese spot in Pickering!

Just moved to pickering recently and was told to try this place out. Not being an online fan of ordering I called and they made my wants into a meal deal and was cheaper then ordering every dish separately like most places would to make maximum revenue. I am so pleased with the phone call order to my food arriving at a very timely manner. OMG their food is 100 % my go to for Chinese food next time when I have a craving. 110% overly satisfied

Dragon Gem came highly recommended and they did not disappoint. Tasty, well prepared and delicious!

Always great tasting food. Fried dumplings are my favourite ar this location

Always an amazing experience with Dragon Gem they are so sweet and always follow instructions! Plus the food is super yummy! Thank you so much for being the best! :)

Just had quite possibly the worst experience with this place. They got 2 items in the meal incorrect, argued with my wife about what was ordered and offered 10% off our next in order instead of correcting the problem. After far too long, they offered to bring the item we originally ordered and to just eat what we were given since it cant be served to anyone now that its gone out. When the delivery guy arrived with the correct food, he also had the debit/credit machine expecting some sort of payment. Instead of just providing us with the correct item (we only had one item replaced when more than one item was wrong), they also demanded we give back the item they originally told us to just keep. I fear they will be trying to serve this food to another customer with the way they treated this situation. All in all, I can no longer recommend anyone buy food here. We are all absolutely disgusted with the way they all handled themselves. This was a ridiculous occurence and this company should probably be looked into further for proper handling of food.

Food is good but their prices are ridiculous nowWent up way too muchDefinitely will rethink from ordering from here again

The best.

hidden gem

Best Chinese food in Pickering and best value

Got takeout from here today (hot and sour soup, fried rice, chow mien, mapo tofu). It was fine; I found it a bit sweet. It satisfied a craving though!

This place has been a staple in the area for years. We love you, Gem. #GemBox

I ve been eating at this place since I was in high school- I remember coming here back when I was in grade 10 which was now 17 years ago! Back then I would order the General Taos Chicken with friend rice. After all these years of developing your pallet and trying new things, the General Taos is still one of the best I ve ever had! This place is now a staple in Pickering among other things like the nuclear power plant and petticoat creek. When you hear of Pickering, Dragon Gem has to be in your top 5 landmark thoughts. This place easily gets a 5 out of 5 for me.

Ok so I had to write a review. I did not like this place at all when I first tried it! I first ate from here 2 years ago when I moved here & I can t even remember what I had bc it was so not worth it. Anyhow, I have recently decided to give it another try & man am I glad I did! I had the pad Thai & was skeptical bc I m Lao & I know how it should be made & it s a Chinese restaurant (yes there s a difference) but it actually wasn t bad! Tonight I was at the plaza running around & was starving & didn t wanna go home to cook so I got the Ho Fun noodles, which is one of my fav Chinese noodle dishes. I ve been disappointed at so many other restaurants with this dish that I didn t have high expectations .but I am impressed & really enjoyed it! It was really good & made right! I m so glad that I gave it another shot! I look forward to trying other dishes & hopefully it s always impressive.

This was our first time ordering from this place, definitely would order again. we ordered the general tso, veggie and shrimp fried rice. It was soo good!! We had it delivered, they said an hour, but they came in 30 minutes. ( Which was really nice)

Standard cdn takeout, little oulbut good service

Good quick chinese food, hasnt changed in 10+ years

This place has been my go to for Chinese food in Pickering\Ajax for 20yrs

Just tried to order 2 dinner combos there. My wife and I are Vegan, so we asked if they could switch the egg noodles in the combos to rice noodles. On their regular menu, these 2 items cost the same amount. They told us they would do it for an additional $5. Each combo is only $10... so Im not sure why the massive increase. I suppose during these trying times, theyre not hurting for business. Also, they made up that number on the spot. Seems poor business practice.

Always a good experience. My daughter is allergic to sesame and they always accommodate this request when preparing our food.

The bright side of quarantine is finding all these restaurants I didnt know about. This place is truly a gem. I was craving some orange chicken and found this place by scrolling through Uber Eats. Im so glad I did. The food was perfect and the portion was generous.

I have been going to this place for awhile now for my Chinese food and I do like their food. Issue I have is I phoned in an order for the first time because of the situation (I usually order in person) and picked it up. When I returned home I realized that I had the wrong order. It was something that I could not eat as it had spicy chicken in it. I order C11 and received C7. I phoned them back right away and all they could do or would do for me is give me 10% off my next order. Well a next order is not going to happen.

So good! You can tell they care about the food they serve. Delivery was really fast.

Great takeout chinese with on point prices. My fav is C7.

A staple of Pickering! My favourite Chinese takeaway in Durham!

Forgot the name of the waitress/cashier was so nice never had a friendly service like that and the food was amazing got chilli chicken extra spicy

Food took an hour to get to me and I ended up with food poisoning from the pork dumplings.

This place is the best for Chinese I would never order Chinese food from anywhere else if you order from here I promise you you would never order from anywhere else thank you guys for actually putting love into your food

Often am disappointed with this place. Today was the final straw in the pile. If you order combos like we do, they will cheap you out by overfilling the tray with 90% rice most of the time, and not enough meat. There have been many screw ups. Undercooked rice, not switching the rice from chicken to beef like we paid for, forgetting the sweet and sour sauce, and today they left us on hold for ten minutes forgotten, until we were fed up listening to them do SFA in the background with no other customers. If you like to waste your money this is the place for you.

Food is done quantity could be better

Awesome as always. Support our local family restaurants.

Food is amazing. Prices are great. Really nice and friendly people working behind the counter. All on all a great spot for Chinese food

Great Chinese food and very friendly service. This place has been around for a while and it never disappoints. I recommend getting the general tao chicken and the fried rice, but everything on the menu is amazing! You really can t go wrong with anything here.

Its not Chinese take-out unless its Dragen Gem. A cult classic in my household. Even the children love it

Food is delicious!! Everything tasted really good, over ordered like always but it was worth it. The combos are portioned well and are decent deals. Service was great, they were very busy but friendly regardless! I ve been a couple times and they always serve the food on time. This is definitely a staple!

Super cheap, food is flavourful. Best general tsao in the GTA.

Its ok

Good quality & quantity of food

What a shame. After 20 years of patronage by my family, one of their tatted-up, pierced, counter-twits decided to imply that Im a liar. After picking up a $65 order, we got it home to find one $7.95 dish missing. Instead of just replacing it (as a proper business would have) they elected to spend 10 mins on the phone interrogating me and having me count the # and color of the various containers that comprised our order. In the end, they insisted that they had indeed included the missing dish and were not going to replace it. Ive been giving roughly half my Chinese food habit to Mandarin since they started delivering. Now its gonna be 100% to them. Wake up, Dragon Gem! Dont you know why little shops like yours go out of business when the big chains move in? Its not price, its customer service. Mandarin would never dream of having that argument with me. They would simply dispatch the next driver with a replacement dish. I mean, it would be one thing if I was obviously some teenager trying to score an entire order for free, but when its someone like me, in their 50s, asking to replace $7.95 out of $65, you just DO IT! Looking forward to seeing the Going Out of Business sign on your premises.

Been going to this spot since high school, 12 plus years. I refuse to drive by and not get something. Really great food

Yum

The new blonde girl they have handling the phones and counter is rude. She put me on hold for 2 minutes and when she came back answered with what do you want in a rude tone, as if I was inconveniencing her. Then when I arrived at the store she couldnt find my order and cut me off when I tried to give her the description. I was told to come back in 20 minutes, which is fine. When I did come back that same girl made eye contact with me, she remembered who I was. I sat down and noticed a bag sitting ready for pick up. I sat there for 15 minutes watching other bags come and go while that girl took and cashed out orders and at one point the other girl was standing doing nothing. Finally the girl picks up the bag that has been sitting there the entire 15 minute I was waiting and decided to cash me out because guess what??? Its my food. I waited 15 minutes and my food was cold for nothing. The worst service I have ever had at dragon gem since it opened. Also, the food was fantastic when this store opened, but has really declined in recent years. Used to be my favorite chinese restaurant.

Im so upset with your food today. One of my kids just pulled a staple out of his mouth from his rice and it WAS NOT from the bag. It was an open staple and it was in the rice deep. Take your time preparing the food youre service to people please because if he swallowed it Id be loosing my mind.

Great Chinese food! Authentic! Theyll even cook some off the menu, authentic Chinese dishes. Yes, they do _Western style_ Chinese food, but if youre looking to taste the real thing, this place gives you your moneys worth. Try the Mapo Tofu over rice!

I feel so disappointed about the food. On menu this is called Boneless Spareribs and Pepper Steak with Onion!? What the xxxx, this shoud call shredded pork and sliced beef with pepper ok, not steak. They even told me sliced beef is steak. Fine I know they are both beef.

Terrible place, the food were tasteless; beef was too fatty, rice was with chicken pieces which are not supposed to be there. Terrible, terrible food. Highly NOT recommend to go there.

Disgusting

My father loves this place

L13 is what I get, always good.

Ordered from here twice or thrice. Will be ordering from here again soon.

Great food,great, service good prices

Very good Canadian style Chinese take out. They do it freshly for each order. If youre looking for Chinese gourmet go to Markham or Richmond Hill but I like their food best in Pickering.

Sweet and sour chicken? AMAZING! Heck no to chicken balls that are way too dough-heavy! This place is amazing!!!!

The best Chinese food you can get in the Durham region. Love the sweet & sour chicken and the jardoo chicken wings.

Ive been a loyal customer since they opened 15 plus years but today & the last time I ordered the rice has been discussing! Last time I didnt contact them but today I did & they gave me a hard time about remaking the rice for me! Then I asked for a refund & the owner said I would have to bring back the rice & its 20 minutes away from my home & I didnt want to drive all that way & the owner also told me if any food has been eaten from it I would only get part of my money back! I will never buy food from them ever again!

Food is great! The experience of picking up the food, not great. The staff appeared to be having a whopping fight of some kind; very uncomfortable. Can be hard to order in English, as staff have a hard time decifering what is said. Stick to menu as is, no questions, and you should be fine.

Classic Chinese food. Fast, tasty and at a decent price!

Great food never had a problem with that part but terrible customer service. The girls who answer the phone have no training and are very rude! And when you talk to the manager it seems as if she will side with her staff over handling the problem. This is one girl in particular the little blond girl and I m calling the health department to file a complaint next time!

This place is a Gem, since we found out about it we have purchased food a couple of times and both times we have been very happy with our order. Most of the other Chinese restaurants in the are are good for the first few weeks/months and then they start to trail off. From what other customers have said about this place the quality of food has not changed.

Just amazing restaurant. No new to head into Markham or fo anywhere near Spadina. This place is a solid top contender for some of the Chinese fare in the GTA. They are kind, quick attention to detail and you don t feel rushed to get your order in. Being mindful of the amount and tastes of all eating here, they are suggestive and helpful. Aside from the phenomenal staff and fresh and tasty food is the sheer amount of food! The dishes are huge, where you don t find yourself picking scraps at the end. Their dishes are huge and reasonably priced. Guarantee you will have left overs. This is a must go to, even if you find yourself heading out of the city for some phenomenal Chinese flavours. !!

Tasty food and good service!

Great student deals

Decent food, big selection, fast orders. Great lunch combos.

The okayest chinese food. Rice is sub-par

Food is good. But other places with same food here in Pickering are faster, they serve more quantity and they are cheaper. Probably because they cook as soon as you order..

I live in Asia and this is my go-to chinese spot when im home. My kids have loved this place since they were in high school. Great prices for huge portions. The sweet and sour sauce is so damn good!

L13, sauce on rice. Cant find better anywhere else.

Been going for years. Great food, great service.

Love their food!!!!

The place it self is small and can only fit a few tables to sit at, but it is a good takeout place

I have enjoyed the food that I have tried.

This place is Lit !

Delicious food. Some of the best tasting Chinese food I have ever had. I wanted to give this place 5 stars, they truly deserve it. The reason I gave them 4 stars is because their vegetables and meat mixed dishes (kung Pao as an example) were mostly vegetables and little to no meat. We were a little disappointed with that. Either way, there is some good greasy food to enjoy here.

Food was okay. Not anywhere near as good as Chef Yan was. I spent $48 and they forgot to include my free choice. I wont be going back.

My brother loves their chicken balls. Great selection of dishes.

Best in Pickering

Food was good and it was a great deal

This place has been in business for over 20 years! Being right by st.marys high school, it is very crowded during school hours as the kids all have different lunch times. Price is very reasonable and huge portions! I hope they keep their standards up as at times it had been better than others. C3/ C6 combos are my fav

Gem is life fam. L13, L3 is very critical and crucial to your nutritional needs on a daily basis. A gem box a day will keep the doctor away fam it lit.

Best Chinese in town! Chicken balls are amazing, quick and friendly service. Would highly recommend!

Its ok... seriously nothing to add

Dragon Gem has the best Chinese food in the Durham region. I spent many years being underwhelmed time and time again ordering from places all around the area. Once I tried Dragon Gem I was hooked. The combos are easily enough to feed 2 and simply delicious.

Typical fast food chinese place. you can get a lot of food for a cheap price! get the L13 lunch special and you wont be disappointed!

Ordered food from Dragon Gem after waiting an hour and 40 minutes for it to arrive it was incorrect. Called to report it being incorrect and they told me it would be another 20 minutes before I had the correct dishes. Proceeded to eat what was correct and the food was cold. Called to let them know that the food was called and they told me I would have to return the food myself to get a refund as they werent going to remake the food. Complete lack of customer service and I will never order from them again!

Good Chinese food everytime we go. Even their bean sprouts satay tastes good. General tao chicken and lemon chicken are good and their noodles and spring rolls are good too. They are not open too late - wish that would change;but they are located in a more suburban area in a plaza. Good customer service and fast delivery. Not the best place to dine in though.

Love this place. The food is awesome and always super filling with the enormous portions. Classic Canadian Chinese with emphasis on some traditional dishes. Never disappointing, I drive all the way from Markham for this place.

It honestly wasnt that good

I come here often the Jado wings are amazing. This place never disappoints. Its a weekly thing for me at this place 6yrs strong

I love their food makes me happy and full

Food is great and quick.

Greasy, smelly , but good if your drunk and hungry !