Burger King in Pleasant View
6417 Hwy 41 A, Pleasant View, TN 37146, United States
About
There's a Burger King® restaurant near you at 6417 Hwy 41a. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Pleasant View, TN serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.
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Google says they’re open till 11, but I pulled up to the drive thru at 10:05 and it was closed and the employees were inside bagging up trash. So maybe update the hours on here.
BK has gone down hill for a long time. This particular location: I place an order for 5 via the app so it’s easy and accurate, as a treat after a very rough day. 4 were incorrect. 1 was correct but cold, hard and inedible. Missing $6.82 worth of extras altogether. Messaged BK support and they offered only a $5 coupon. I won’t go back—to any BK actually. I haven’t had a good experience or decent food at one in many years. There’s a great Wendy’s and Hardee’s right across the street.
Burger King number 686 in Pleasant View Tennessee needs to be closed down. I don’t think the owner realizes what a bunch of non caring employees are standing around and not doing a single thing. I went there this past Friday night at 7:05 plus other municipal cars trying to order and sat there and people got tried and pulled off. Finally I made it to the ordering station and a very rude teenager said they were not taking orders! What the Hell, the lights were on and as I pulled past the window he is walking around with his drink in his hand! I thought it would be interesting to let the owner know within about 20 minutes there were about 15 to 20 cars that tried to eat there but left just like I did. Maybe you should take that non caring employees check for all of the business he cost you on Friday night! And yes they lock the doors when they don’t want customers!! You need to hire people that care and don’t have that I am entitled just because I came in attitude. This place is awful!!! And you young man at the window smirking needs to be fired 😡And one more thing after about 30 minutes he decides to open the drive through so very nice of him !
7:50pm 10/04/24 My family went to this location to get Burger King. I stayed home thinking since it’s a fast food restaurant they be back quickly but no. They were gone for a whole hour sitting in the drive thru!! I received a call from my family saying that they were being completely ignored at the drive thru meaning no one was taking their order even when my family were saying “hello” “excuse me we’re ready to order” they were completely ignored. After long complication my family received our food and the order was completely wrong. Tiffany is the employee who took their order and Tiffany also handed them the bag of food that was completely wrong. It was like someone just threw random food in the bag. Tiffany never gave my family a receipt so when my family told her how everything was incorrect she tried to pull the whole “where’s your receipt” claim. Later after argumentation Tiffany got another employee named Domo or Dymo and Domo refused to give my family a full refund even after my family sat in the drive thru for a whole hour and our food was now cold. Please note that no employee had on a name tag the employee said these names after my family asked for their names and corporate number. If anyone in charge sees this those employees should be fired and new management is well over needed. The restaurants door was locked and closed at 7pm when the restaurant closes at 11pm. There is a ton of false advertisement and poor customer experience. 0 stars for this restaurant. Very dissatisfied.
I will never buy food from this specific restaurant again the fries are always cold and floppy. Today at 12:10 pm on August 29th I made it a point to politely ask for fresh French fries and they were barely warm. My Texas Whopper was actually cold I had to microwave it at home because it was at room temperature for the obvious it had been sitting there in the store for a while. My mother's sandwich was microwaved when she got it because the buns burned her fingertips as well while also being drowned in ketchup and mustard.. Overall the food tasted lousy and the person at the second window was rude and poorly represents the image of burger king customer service. The only good note on this overall experience is the gentleman who was taking orders at the first window made it a point to tell me he was going to ask the staff to give me fresh fries after I politely asked him for some. On top of the fact during the beginning of a lunch rush we were the ONLY people in the drive thru if I had a dog I wouldn't feed this garbage to it . As for the rest of the employees it's clear that they do not care about their jobs they are assigned and should be terminated I've worked in food serving business and if I was their manager I personally would be ashamed that my employees serve people in this kind of manner. I know for a fact everyone is replaceable and I am absolutely certain there is someone out there who would happily take their jobs so they in turn could provide for their family
This location is amazing! The employees are so joyful and helpful! The food was great, I’ve always been pretty fond of Burger King due to it being great at each location. This location keeps that standard! Not to mention, we had an extremely good employee taking and handing us our order. He made sure we had absolutely everything we needed, and more! Outstanding work. Great location for a quick stop!
We came at 4:30 pm on a Saturday, the doors were locked. Another guest let us in, that was weird. The bathrooms smelled like cattle had been living in it and the place was aesthetically bare(it is a Burger King I know, but come on). Looks like only two works were running the place, upper management dealt them a bad deal feel sorry for them just trying to do their job. I would not stop here again.
Worst Burger King we’ve ever been to. Placed an order for an imposs whopper with cheese and onion rings only and a Texas double burger with an extra patty (Pictures of everything we got and no cheese on the first burger) wasn’t even ask if we wanted sauce just gave us food and walked off. On top of that they weren’t even busy no one was in the drive through and only two cars were parked outside. Terrible service. Terribly made food.
Was quick food was hot.
Dirtiest fast food location Ive ever seen.
They where awesome!! I have never had a whopper that good before!! Wanted torture around and go back for another one lol thanks guys!!
Laughably bad. Like comically bad. Like I literal laughed when I saw the food.
Probably one of the longest times I ve ever sat in a drive-through
The food was horrible. Threw it away
Drive through service was very friendly and food was good.
Worst food in America
Elijah West gave me the most excellent experience he was very comical very sweet polite and on point with our order that guy needs a raise best Burger King experience ever
Never could get anyone to take my order. Waited a while at the speaker. Then drove around to both windows. Finally someone came to the 2nd window. And said he couldnt take my order, I would have to drive around again.
Burgers good as always, fresh and tasty.
I get lunch here often. When Rob is working everything is seemless and my order doesnt get messed up. Sharee is another great face there as well.
Its great
This place is terrible in every manner. I ve tried them multiple times and every time there is an issue and a RIDICULOUS wait. Available if you value your time and money.
I have to give it to this Burger King tonight. I usually don t eat here because of the food service. I do have to say today I had the BEST WHOPPER and the service was excellent. There must be new management! Keep up the AWESOME JOB!
Just know, be patient with this location. We came here tonight and it is just two staff members. They were doing all they could to keep up and kept a smile on their faces. Elijah did a great job keeping things moving. Ill be back for sure. Hang in there BK!
The food here is usually great. There is an employee who served me at a different location that works here now. When she is there, it is always top-notch. I can always tell when she isnt working. They play timer games for corporate sake, making you wait at the order mic so service seems faster (to corporate). The last order wasnt even correct, but I was 15+ miles down the road before discovering that. So, its a gamble as to the quality and timeliness of you order here.
Wont be getting a chicken wrap from here, or go to this location again. Thats just sad and the rest of our food was cold too. Tried calling 3 times and they forward the call to voice-mail.
Theyre good people at heart. Hard working. The food is great when its fresh. (All the time) The morning shift is good and has a lot of people. The night shift has less people but theyre just as good. I love coming anytime of the day. Theyre newest shake is very nice. (Strawberry) And theyre cookies are like my grandmas freshly baked cookies. Theyre sandwiches are good and evenly distributed with toppings. I always see the kitchen people wearing theyre gloves. And everyone seems very tidy. Theyre all kind. Everyone there has personality. Ive never had a time where I was distressed when going. The window people/speaker are always the kindest. And their bathroom seemed nice. Parking: There is usually always a spot to park! Kid-friendliness: Very kid friendly. There are seats for the kids. Wheelchair accessibility: They have parking, and wheelchair accessibility.
Service was bad
Pulled into the drive through 15 minutes ago. Literally have not moved an inch. Only reason I haven t left is because cars have lined up behind me.
Charboiled burgers are the best Service is always great here. Food
Horrible MOD at night worst service Ive ever received in my entire life at a burger King, cold food, meal made wrong, attitude from the MOD and the cashier when I asked for a fresh meal they were caddy and sarcastic very disrespectful they even asked me to sit outside while I waited for my food to be remade this us after they botched my drive thru order. Because of this store IM DONE WITH THE ENITRE FRANCHISE I asked for a call still nothing. Very disgusted by my entire experience
Whopper was disgusting. Tomatoes and lettuce were spoiled, it was saturated in mayo and cold. Waited in the outside line for over 10min while 7+ cars went through the inner lane. Had to ask for honey mustard twice - service was poor and yet the best part of the experience. Many other options in the area, will not be back.
It took a while for the food, but my chicken sandwich was hot and fresh. My fries were not hot and fresh which sucked.
Ordered and paid for a double cheeseburger but was given a single cheeseburger which was cold.
The worst service ever. Bunch of young punk kids literally RUNNING this store. Over filled trashcan, dirty tables, un stocked supplies all while employees have to be asked to make food, since they were too busy horseplaying. When I called to report, was basically called a liar.
Stopped in for a quick breakfast and restrooms. Quick, prompt service and food was good. Dining area was very cold!
Just got home with the burgers we got in the drive through. This has got to be the most pitiful excuse for a Whopper that I have ever seen. Food
Check you order before you leave, they never get it right, and never wrong in your favor...
Is good! Understaffed but the workers do a good job with what they have
Food okay, service VERY slow
They don t help you they say hold On. Then no one comes to take ur order very rude an unprofessional
Its Burger King.
The best thing I can say is that the restaurant is fairly clean. I understand that they could possibly be short handed. But it literally took 30 mins for 3 burger and a chicken sandwich. Also literally watched an employee not wash their hands.
A true have it your way kinda place!
My melt wasnt even toasted, I ordered onion rings and was given fries, the soda machine was broken.
BK continues to try new burgers. The fries are better than McDs. This place was clean and well maintained.
Dirty, poor customer service, I did an online order for dine in. The didn t acknowledge my family when we walked in and waited for 20mins before asking where is our order. The didn t even have it ready. They were not busy. Trash is overflowing and every table is dirty. Gross
20min in line with 2 cars 10min sitting at the window
The food looks like the pictures Best fast food around there If I could give better ratings I would Food : 5/5
From the cashier to the person giving us the meal at the drive through, extremely patient and very friendly. Food was hot and recently cooked. Thank you Morning Crew 10am on 5/26/23
Dont have coupons
Waited over 45 mins in the drive-thru line to pick up my online order that had already been paid. 15 of those mins were actually spent at the window waiting for my order. Icees were melted, toppings on my burgers were wrong. Several employees were inside. This location is hit or miss. I really wish corporate would step in and get this location together. We dont have many choices in PV for fast food and this certainly was not fast. Vegetarian options: Impossible whopper is decent
Came here at 9:59 pm, I didn t know they closed at 10. Still served us even though they probably wanted to go home. I liked the service
Dietary restrictions: Love that they can an are willing to accommodate for the gluten sensitivity Food
This place is terrible. Dont waster your time.
Eat a burger here and stuff
Used the app because I waited at the order speaker for about 10 minutes before I was acknowledged. Then they didnt have milkshakes after Id paid for it but they couldnt refund because I used the app. Asked for a manager and he said I should definitely tell corporate this is an issue they have all the time. Then, magically, the milkshake is made. While the manager is still complaining about the app, my food is sitting inside the window getting cold. Finally, I asked if that was my order and hurried off...
They were nice enough, quick enough and the food was decent enough except the hamburger was luke warm and worse yet, so were the fries. That being said, given how terrible so many BKs are, this one was pretty good.
Service is ok, not focused. Still reasonable option. Good specials.
Food was fine. No changing table in either bathroom and high chairs were dirty.
Fresh food, I bought a double whopper and they are very good
Terrible thats all you need to know. Never even got to order.
Great food, but management is awful
Best fast food in the Clarksville area, the food is always hot and fresh!!! The Manager & the drive thru staff are awesome !!!
Food was fresh and tasted great . Employees were nice and the service was quick .
The Are never prepared the way they are supposed to be sloppy and only one tomato.
Kid-friendliness: Kid friendly options Wheelchair accessibility: Parking up front Food : 3/5 |
Place is mid. I remember when it used to be good, then some POTHEADS started working there and now the place is messed up. You ll sit in line for 20min, just to get your order wrong. And for things to be soggy, you re better off at Wendy s, sonic, or subway. There s definitely some good grown people working there, other than that.. expect attitude from workers and terrible food.
Good service but a little higher priced on menu
Slowest Burger King I ve ever been to. Always wait forever in the drive through and there s usually two cars waiting
I was low on cash and I was hungry. I went to the front and asked how much food I could get for $4. They added an employee discount and gave me a full meal. They are so humble and amazing
I have visit this burger king location on several occasions to always find the system down. I was told I need it to wait for 30 minutes for the system to come back up. What kind of system are the running in the place that is down all the time around 8:00 to 8:30. Last time I will visit this locatio.
Not consistently open during hours. Faster than the one in Ashland city, gets orders correct. Was unable to order multiple days after 7pm. Lights on nobodys home. (3/10/22 8pm) Sat in the drive thru for 10 minutes with no answer. Drove to the hardware store and saw employees thru the window. Came back and still no answer. Entire shift hiding in the back.
Being in the service industry for over 20 years, I would say I know a lot about great customer service and what I had tonight was far from that. I had tried this location over 6 months ago and it was terrible. So, my husband and I decided to give them another chance tonight since we are in the process of moving and didnt have time to cook. The only thing I requested was my chicken and fries to be dropped fresh, since the last time I had it, it was trash. They apparently close at 9pm. It was 8:11 and the MANGER refused to drop me a fresh chicken stating that the chicken that was cooked was all they were cooking for the rest of the night. I am a General Manger for a chicken restaurant, so I know chicken. Then he requested I not pay. Money is no problem I just want good food. He states he would rather it be free if its not fresh. I demanded to pay and demanded fresh food. My fries were fresh but it was clear the chicken was way passed its hold time. I did not eat the chicken and I will be returning it for a FRESH sandwich tomorrow. I will be requesting to speak to the General Manger because its obvious customer service is out the window in this town. I mean who would not want there customers to have a better experience than before. Not Esteban. I will NEVER return here again unless Im making changes as the new General Manager.
The food was sad. Barely any mayo and legit 1 piece of lettuce on my sandwich. The gentleman working the drive thru was super nice tho.
Great they got our order correct .
Upon first glance, this BK had it together then it went downhill. Women s restroom nasty. Cashier refused to give us receipt so we had no idea our number when called out. We had to clean our own table. And frustrating the blond argued that the Bacon King sandwich had bacon on it when clearly there was none! The Mgr had to step in and save the day, God love her! Three stars was given due that employees did show up and lobby was open to customers.
Food wasnt bad and service was fast. The chicken fingers were cold and rubbery. The tables needed washed off. The bathrooms needed cleaned and a trashcan in them would be nice. Straw and napkin container were empty and the young man only seemed concerned with washing near the soda fountain. No it wasnt that busy. But they did appear short staffed.
This place is slower than Christmas. Don t think you re going to get fast service.
I have only tried their breakfast at this location. But they typically get you in and out pretty quick at least for in the mornings.
Driest food around worse management ever
No one goes to BK expecting good food. This place however is usually very good and the staff is always friendly.
Yall be playing
Stopped to get a bite to eat with my family. The employee going in the back door was disgusting. His pants were sagging till they fell down, all the way down. So my family got to see his underwear. Not eating here. Hygiene needs to be addressed.
It was later in evening when we stopped, but the crew here treated every order they prepped (that I saw) as if it was the first of the day. They were affable, considerate, and compassionate; got my order right without any hesitation (I like to mix their standard fare up a little). Thank you for such a pleasant stopover.
It is closed to the public, wait more than 10 minutes, they tell you that they will attend to you and they do not attend to anything.
This particular location in Pleasant View is absolutely wonderful. Upon each visit to this location I encountered a young lady that takes such pride in the work she does there. She is always pleasant and professional and would certainly be an asset to any management team, I am speaking of none other than Betsy, she is awesome, in a world where most of the Fast Food industry is often so rude and unprofessional her personality and demeanor make all the difference. Thank you Betsy for make the world a lot brighter one smile at a time.
Good Parking: Good Kid-friendliness: Yes Wheelchair accessibility: Yed
Don t waste your time or money. My husband and I went around 3pm and the place was dead so we thought we d get our food quickly and accurately. When we got our food, the fries were cold and old, my husband was missing ingredients from his burger (lettuce, tomato, so on) and both our sodas tasted like water that was stored near soda. Both bathrooms were a disaster with no toilet paper and the doors we entered from looked and felted like they haven t been cleaned in weeks. Better off going to the subway next door.
Ill never return! People have one job to either take the order, bag the food, get the drinks, cook the food and the most important listen
The lobby is closed again.
Poor management and horrible customer service. Disgusting lobby that doesnt get cleaned and the employees act like its a inconvenience to take a order. I watched a elderly lady stand there for 15 minutes. Before taking her order
These poor folks are so short staffed but theyre trying. Fries were a little old but the rest of the order was fine. Dining room was dirty. Service was fairly quick.
Not a great experience. First the lady on the headset was not very welcoming at all. Ok no biggie, but I haven t been to BK in a while and noticed a few new items on the menu. Excited because they both had bacon, I asked what the difference in the two burgers were. She huffed and said uh, I don t work in the kitchen. Taken aback I paused thinking she couldn t of been this rude and surely this was just a statement to give her the opportunity to go check and get the answer. After quite a long awkward silence, I realized that no, she was that rude and so I just ordered based on the picture. Once at the drive through, she struggled with my drink due to her excessively long nails, yummy! And then she forgot the sauce that I specifically asked for and tried to not give me my receipt so that I couldn t do the surgery. So I paused after she gave me my food until she finally returned back to the window. Another huff and then she complied. I m sure that hiring quality people is getting harder and harder but this is getting ridiculous.
The grill where down when I went and only the fryer where up.
Walked out without service looked like three staff members and they appeared to focus on drive through window
Parking: Lots of parking Wheelchair accessibility: It is wheelchair accessible Parking space Plenty of parking Parking options
Waiting for the 2 for $6 Whopper deal.
The last time I was there It was clean and the food was good.
Comparing it to other Burger Kings the restaurant is new so its pretty clean, wa able to get through the drive-thru quickly, and the Whopper tasted like a Whopper.
They double fry (not fresh) the spicy chicken sandwiches which makes them super dry. After they double fry it, making it dry, they pour a little buffalo or hot sauce on it to hide its double fried.
Literally worst experience at a burger king ever
Terrible customer service. The food I was given was also terrible. The fries were soggy and cold and the burger was barely warm. Don t go here.
Hit or miss, sometimes the food is hot, sometimes not so much.
Given a second chance, it was good this time. But the third time is always the charm. Fries too salty, stems on pickles, core in tomato. Cashier not very friendly
Dont get there much but when I do its got that good old charcoal flavor. Depending on which the burger then you go to the one on riverside has hateful employees but all the other ones had very enjoyable employees so just stay away from riverside and you will really enjoy your visit.
Chicken sammich are great
Rarely gets the order right, who ever was working drive through on Thursday December 15th 2022. Was extremely rude. Started taking my order then cut me off and told me to wait. Then proceeded to take the other cars order in the next line. Do not recommend
Was asked to wait. After setting in the drive thru for 10 minutes from 9:10 pm to 9:20 pm we decided to just leave. Wow really. From the area but will not be going back anytime soon
Great people very friendly loved stopping in.!!!!
Pulled up in the drive through no other car there and was asked to wait. I waited to 5 minutes and the person that was taking orders went to the other car that just pulled up. So I left and went elsewhere
Not positive review but they were very busy. We couldnt get the bk app to work and there was a coupon that we were trying to use. There was no coupon code on the app so they wouldnt honor it. We proceeded to order the 2 for $10 whopper meals. He rang it up right besides the plain whopper which he said he would fix and to pull around. We get our order and theres no fries. The lady Betty at the window said very hateful you get what you order and it wasnt meals just whoppers and drinks. I asked for the manager on duty and she gladly gave us fries. So thank you to her.
Absolutely the slowest drive-thru I have ever experienced!
Clean and pleasant employees.
Closed at 9:40pm? Website says 11pm.
Slow service, nuggets were great
Messed up two of our burgers and had a fit when I asked for my fries also there was hair on my burger
Just ordered 4 sausage, egg, and cheese croissantwiches, only got 1 sausage and the other three were bacon. Close but not really.
We went to the drive thru and they were fast and the food was good and hot.
The last 5 times I have gone they have found a reason not to serve me. Today it was their system rebooting. Clown act up in there
Food wasnt fresh, they forgot part of the order, forgot about the right side order kiosk and were in general very rude. If youre a regular then it sucks your chain is this bad. If youre just stopping in town then I thoroughly suggest somewhere else
Pulled up to the outside order station. We werent acknowledged for at least a few minutes. We were saying hello over and over to make sure it was working. They said it would be a minute, and then took the inside cars order, even though wed been waiting for MUCH longer. Then they missed one of our sandwiches so we ordered it at the pay window. Then they forgot to give it to us, so we had to go back in. Food was good though, except the fries. Most bland fries Ive ever had from a BK.
That Burger King is the most horrible one Ive ever been to. I waited for 30mins to get a slop burger, and the fries seemed as though they were put back in grease to warm them, but I like Burger King
When the ChKing first came out it was awesome but every time I order the sandwich now it tastes like it was made the previous day. I even ordered one as soon as they opened and it was still not fresh. Ive given up ordering them.
Good fresh food and good service
Like most Burger Kings the food is what youd expect, but the wait is horrendous. Expect to sit in the drive thru lane for a minimum of 30 minutes.
The service was slow and order was inaccurate
They looked understaffed but did an amazing job getting our dinner to us, hot and fresh. Got us back on the road quickly. Thanks all!
Line was super long, but the employee in the drive thru was super friendly and courteous, plus offered condiments etc, when I made it to the window. Snapped a pic so someone with BK can identify and reconnect him.
Heres an idea: toast your buns! That would be so delicious
Was ok employees seem to be getting overworked
5 cars lined up at the drive through at 9:00. Employee sitting on the curb smoking a cigarette and doesn t tell any of us that they are closed although it says they close at 11
Does anybody actually work here? I was parked at the menu for 20 minutes and nobody took my order.
For being extraordinarily short staffed all the time, the kids that show up for work are super stars. The drive thru guy was apologetic for the wait and made sure my order was correct. Thank you for your great workmanship and customer service.
Order was all wrong and with one lane open in the drive thru, the line was backed up with a wait that was incredibly long.
Wanted to try the new Ch king sandwich. Got it and it was cold as if it d been sitting on a counter top for half an hour.
Pretty useless, they just dont answer when you try to order after 9 pm. Before that theyre incredibly slow.
Can t beet flame broiled and the nashville hot chicken is delicious
Good burgers
Okay nothing spectacular
Wouldnt answer phone or take orders from any cars. Pulled around to the window and they wouldnt talk to us.
I ordered online. Went to drive through but no one would respond. Several cars were in the drive through line and everyone eventually just had to leave and drive away. Wasted 20 minutes of my time after our late basketball game. Now I need my money refunded for my mobile order. Terrible business!
