A&W Canada in Pointe-Claire
183 Hymus Blvd, Pointe-Claire, Quebec H9R 1E9, Canada
About
Première chaîne de restaurants de burgers au Canada. Depuis 1956, elle sert de vrais bons burgers, des rondelles d'oignon faites à la main et la fameuse Root Beer A&W dans des bocks givrés. A&W est fière de maintenant servir du café biologique Pret.
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Refused to give me a refill on my soda, although on Google it says A&W Canada is supposed to be giving free refills… There chipotle sauce is also about 1/4 cup full & it cost 0.50 cents for not even half a mini cup of sauce. Service is very friendly tho & food is well seasoned compared to other A&Ws
Love the crunchy chicken sandwich and onion rings 4 stars for atmosphere because it's a fast food restaurant, what do you expect?
I ordered a teen burger from the app, brought it home, ate half of it, and then realized that it was moldy. I was so disgusted. I understand that mistakes happen. I wasn't even going to post this - all I wanted was a refund. However, all the phone lines don't work, and even after I contacted them through their website, I have still not heard news from them yet. This was two weeks ago. This saddens me since I go to this location somewhat frequently. Never again.
Recently, I had a terrible experience at Pointe Claire's A&W. I ordered two chicken sandwich combos, which were prepared quickly. However, after a while, I noticed the chicken wasn't fresh or crispy like usual. When I asked the person at the counter to replace it because it wasn't fresh and I preferred it hot, he began arguing with me. He kept insisting that he had just made it and didn't listen to my concerns at all, only repeating himself. After about five minutes, I thought he understood me, but instead, he returned with a food thermometer to prove his point. In the process, he touched my food and accidentally caused my sandwich to fall apart with the thermometer. When I expressed my frustration and asked him to just replace my food, he rudely refused, insisting I had to reorder and pay again. I was very upset, especially since I had a guest with me. I decided to leave the store and have since chosen not to return because even though the staff has changed, I believe the quality of service under new management is not the same as before.
Foods not too bad expect they kinda just slap it all together with zero effort and it comes out nasty sometimes. Barely have any employees usually only 2 throughout the entire back and 1 person at cash, which of course makes it slow. Some workers are sweet and some are just not
Short version: Only two staff meant that everything was ridiculously slow (as all reviews confirm). The cook served me an 'old' teenburger that was cold, with a soggy condiment-soaked bottom bun and stale top bun. Just a guess: Someone else had ordered a teenburger, got sick of waiting and left, like SO MANY people say here in the reviews. So when I ordered mine, they just gave me the soggy, cold burger from earlier. On top of passing-off garbage food to customers, the staff even gave me the run-around and claimed they can't give refunds. Another short-sighted business owner who thinks that cutting on staff (IE service) will still somehow result in a successful business. Details below. I ordered my usual poutine and teenburger on the app at 10:52. I walked in the restaurant 5 minutes later and immediately noticed the greasy / slippery floor from mopping with old / dirty water. I waited and waited. There are only two staff who seem to want to avoid eye contact. I sat at a table to wait. There was crumbs on the two seats and the tabletop was sticky. Again, "cleaning" with dirty water. The restaurant was almost empty but I finally got my food 15-20 minutes after ordering. IMMEDIATELY I notice my teenburger looked 'weird'. Instead of seeing ketchup on the bun, the bottom bun was red and soggy looking, like it had soaked-up ketchup over a long period of time. When I picked up the burger, I immediately noticed that the bun was cold? I touched the top bun and it was hard / stale. Between the cold, stale, ketchup soaked bun, I took one tiny bite before my tongue confirmed what my eyes saw. They served me a burger that had been sitting around to the point that it was cold and soggy from soaking up the old condiments. Long story short, it was a long, slow, gross dining experience that I left hungry from and I'm out $9+tax because they couldn't refund. The poutine was fine.
**This is an updated review of the worst A&W in the country.** Today I’ve had the worst experience at A&W in my life, and one of the worst at any restaurant. On Monday we got the promotion email for the free kids meals at A&W on Halloween, so we planned to go there after school on the way home to have a nice meal and then go trick or treat. What a bad life choice, I get to the restaurant with my 2 kids around 4:15 to be told that they ran out of the promotion. So I ask if they ran out of food, but no, just the free kids meals. So I said never mind the boxes, it’s fine just put it in bags. But it apparently wasn’t an option, and the free meals ran out in the morning. Here’s the problem, today was a school day… How many families with kids under 12 years old went to A&W at 11am??.. I asked the worker if he’d ever run out of kids meals by 4pm on a Thursday and he said it’s never happened. So either this was a trick by the one restaurant, or A&W Canada just lured people to their restaurants to increase their profits. Outraged at the money I had to spend at your restaurant and you’ll never see me back there.
Lack of employees resulting in extremely slow service. You can wait between 15 to 25 minutes to get your food (remind you that this is a fast-food chain = fast service in theory which it was not). And also I took their new burger with mashrooms recently and it was not good ; the sauce that was used was tasting like detergent. On the other side, the fries, drinks and teen burger were tasting good. Also the place is quite often dirty (the tables can be really sticky), it's a shame that each time I come there, the lady at the cash just waits for the food to be prepared and does nothing while standing there when clearly the place could use a little cleaning on the tables. They even allow dogs so be careful where you sit.
My choices are usually well prepared and tasty, and there is good service in French, which is not always the case elsewhere. THANKS!
some tables werent clean, but great service and food exactly what i expected.
Went there at 3pm... fries were warm at best, chicken burger was ok but got charged for an extra slice of tomato.
Not recommended.
Service was very friendly and polite! Food was brought to the table and was good. Almost very good! Food
dont speak french, dirty all over table/ toilets/ floor. cook and cashier talking loudly , im not going back there Food : 3/5
Dont speak a word of French and the onion rings were simply inedible. Takeout order charged me for sweet potato fries but forgot the fries from my menu The two burgers I had were cold
This location does not pay employees during their training. Shame on you.
No wonder they are lacking staff when they force them to take unpaid training and when they ask to be paid for it a month later, they get fired on the spot. This is illegal practice and will be reported to A&W headquarters.
Manager does not treat employees well and withholds pay. I hope someone files a complaint against you and this location because not only is it wrong but illegal too.
Multiple people saying they arent paying their employees and scamming them. If true, theres a special place in hell for the owners of this restaurant.
Manager doesnt pay for training of their employees
Owner doesnt pay employees for training and fires them when they ask.
No pay employees
I used to love getting A&W here but I just ordered Uber eats from this A&W and got a moldy burger bun. Do better you guys suck.
Close for food except hot dogs at 8:30
Nashville burger and poutine combo with the root beer cant say anything but it was fresh well executed perfect meal for lunch break
The gourmet breakfast was filling and tasty. The sausages could be a higher grade but all in all worth the stop.
Garbage and a waste of time and money
Worst manager i have ever seen bad attitude no maner He is indian guy indian people is not like that but he is exceptional
I really enjoy A&W... Although I must say that $10 for a chicken sandwich is way too much! And unfortunately we dont get any A&W coupons anymore...
At least the food is now tasty and hot
This is possibly the 2nd place that I would go to for a hamburger always nice staff and good choices of fast food dishes plenty to choose from menu nice and big portions well heated food overall staff people are quite and respectful.
Nice staff, but the order is incomplete. The childrens menu is loaded at the listed price, but the apples and sauce for the 2 chicken croquettes are missing. I do not agree to pay full price for items missing from the order...
Its fast food. What can I say. The restaurant was clean, but my table was a little sticky. Im guessing it was whatever cleaner they use.
Every time I order from this place it takes 45 minutes before it s ready on Uber. The poor delivery guy waits 20 minutes for my food and even when I go in person it s dirty as hell and slow
Food is decent service is ok, but the place is sooooooo dirty. The bathroom at A&W on Hymus is the grossest bathroom Ive ever seen. Its like a public bathroom in Calcutta...in the poor section...on New Years morning after a soccer riot.
Service is friendly and food is fine but it s so slow. Not the fault of the staff, just severely under staffed, definitely an owner/management problem
Good food. slow service. sticky tables. Not the best location
Picture says it all. Taken today when I got home, fresh out of the bag.
Consistently slow/lackadaisical service every time I visit. Seems understaffed. I decided to give it another try today and its more of the same. Inconsistent with the usual A&W customer experience.
Cozy place for a quick bite.
Don t ever go to this place! They treat their employees like garbage!
In love with the new mashroom burger
Understaffed. 2 men working lunch shift. 3rd arrives at 1:00 pm. Hire more or hire Filipinos to make your customers happy.
Glad it was take out because the tables were sticky. Not cleaned well at all
Best plant based burger with lettuce wrap. Always my go to when on the go
Grosse criss de bien-être à la caisse qui c pas vivre ...pas foutu de rien faire ...attendu 22 minutes pour un déjeuner....pu jamais... Parking: 12
Clean. Good staff
Its burgers are delicious!
The mobile app didnt work once again.
Some of the staff fo not really have very sanitary habits and values and some do not make good burgers.
Good morning, I come here every 2 weeks on Sunday evening. We live next door and my children like it there. The service is horrible, the customer service representatives come one after the other and are all equally bad. Either they are not able to understand or speak French, or they respond in English for ease. Were used to it in Montreal... A child gets his burger without sauce, it comes with sauce 2 out of 3 times, my daughter the same thing. There is never an apple wedge for children, I still ask every time just in case... maybe the manager will read to me one day? If he is able to read French obviously: order some please. The restaurant is dirty, the ketchup cups are missing, when there is obviously ketchup left. In short... one day I will get discouraged and go to another AW further away.
I love a&w for many reasons and I always go with a big appetite but this one is a guaranteed disappointment since they regularly discourage my vegan requests like they dont like money. Consistently understaffed, dont respect the options listed on the menu board, I will drive the extra 2 or 3 kms to avoid them going forward.
Extremely long and ultimately it is poorly done yet not complicated I recommend going to him on boulevard des sources at night the service is his mark
Wish I could put 0 stars
I dont know what happened. When this place first opened it was very good. Seems to be under new management now. Service is extremely slow. Everyone is so disorganized. And the food quality is nowhere like how it used to be.
DONT EAT HERE . Just read the reviews it has gotten much worse. No way do they have 4 stars. 2 guys yelling at each other in their language .filthy, dont watch them cook your food or you wont eat it .guy comes from the back with his blue tooth in his ear and starts my order 20 minutes after I ordered it .no gloves while cooking so dirty one guy mops the drink station and takes orders at the same time.i got my money back after 25 minutes, it was too gross to stay. OMG close it down ,for real.
Super Slow service, place is very dirty. Doesn t seem to have a sense for hygiene while preparing food or costumer service wouldn t recommend.
Great service and food
The tables are very dirty. The employees dont speak a word of French. Finished this place for me! No ice for drinks
Good quality and fast services Parking: From shopping center Kid-friendliness: Childrens meals Wheelchair accessibility: Standard with automatic door
they got the order wrong and it was cold. tried it still and it was disgusting. don t eat there
The cashier is very helpful and friendly and understood my speech because Im Deaf. Parking: Lot of space all over
We wont be returning. The employee was touching raw meat with his bare hands then continued to assemble burgers without washing their hands. When he was asked to wash his hands, he was confrontational. Cashier was nice and fast.
We always love the Beyond Burgers and the fries today were top notch!
We came 07/14/23 at breakfast time 10:26am and the manager Sarbraj said not more breakfast because he was preparing for lunch but the breakfast menu was on when I said they need to takeout the breakfast menu they responded that that s automatic at 11am because that s when the breakfast finish. I m very upset because I came for take a breakfast and I can do not get the breakfast that I want.
No French service, but very good place with good service. Wheelchair accessibility: Not very accessible
Breakfast sandwich sausage was soooooo salty, croissant is nothing to be desired Getting high BP for sure Coffee & hash brown were goo Food : 3/5
Best A&W in Montreal!! Always fresh no matter what time I go. Great staff. Very friendly. Ultra fast. Wish all the A&W restaurants were like this one. Keep it up guys!!!.... Im here today because the way this restaurant is run now is the complete opposite. I dont know what changed in the last year but maybe they need to go back to their old ways... food was not that great and now the people working act like the sauce is coming out of their retirement. sad to see this place decline....
Amazing service
The toilets are absolutely disgusting!! It cuts your appetite right there
The place is very nice and clean. Kaylees service is awesome, and the guy who made the food as well. Thank you, Kaylee, for being funny and welcoming!
For the price you pay to upcharge to a sweet potato fry you can at least cook them through. Raw fries
Three workers they all wore masks except the cook and the cook touched her watch while cooking food. Pretty unsanitary. Sept 21 at noon.
SEPT 19: Tried to order their $1 coffee promotion, instead the cashier [she] told me there is no such thing. Even though the electronic menu above and an email are promoting it, she refused to look. She mentions rudely the internet says a lot of things that are not true. -5 stars for service. Wouldnt recommend this location.
$1 extra charge for bacon and its one slice thats an expensive piece of pig never again will I pay $1 extra for one tiny piece of burnt bacon
Poor customer service
2023-11-06 Better this time but the onion rings were horrible, not properly cooked (still raw), not crispy. 2023-... Horrible service today. Missing order, slow service. No onion rings, no pickles, ... Wont be going back. Pros -------- Burgers and fries were spot on. Staff was very friendly. Lots of parking available. Cons -------- Very slow service. Onion rings were majorly over salted. No drive through.
Showed up at 8:30 tonight and they had already locked the door. I knocked because there was 2 people behind the counter and no one budged ..very disappointed.
Ordered 3 meals. All 3 were wrong. The wrap: I ordered NO BACON, NO KETCHUP and I PAID FOR ONIONS. IT CAME WITH BACON, KETCHUP AND NO ONIONS. DID NOT GET THE COFFEE THAT IS SUPPOSED TO BE WITH THE MEAL. The English Muffin: MISSING COFFEE The Bacon English Muffin: I paid for EXTRA BACON. Did not get it.
Absolute DIRTIEST A&W Ive ever been to. I should of walked out as soon as I saw how dirty this place was but I was desperately hungry and thought to myself that as long as the food was good Id ignore how filthy this place was.... It wasnt. The fries were fine but my spicy chicken burger (Dont remember the exact name) was absolutely disgusting and I couldnt even finish it even though I was starving (The fried chicken was rock hard and the bun burnt on top and bottom also super dry and hard. The staff seemed to have had the life sucked out of them. If I were a responsible of A&W franchises Id close this place down until they manage to turn it into a respectable place and to multiple check-ins in the future to make sure it doesnt go back to this present condition.
I ordered a beyond meat burger and it had mould on it and tasted horrible. it s not the first time that this place s food has tasted absolutely gross. It s not giving me an option to post a picture but if I could ve 100% would ve.
Very slow service, no greeting, lack of workers. Food was good though.
No eat in due covid
when you order a Chicken burger & onion rings..
good value. understaffed, but all considering with covid hiring situation, 4 stars.
I come here all the time- very efficient and friendly. Very clean. I love the purse hooks on the high tables:) finally
Good service, clean tables. It was cooked timely.
Very nice visit. Friendly service for a dad, his daughter and her young friend. Great value for the money. We have a new favorite fast-food place!
Very good service. Friendly service.
Insanely slow, unclean and not very friendly. Also messed up my order a few times
Where to start... First off, they passed customers who ordered after me before me. Waited over 15 mins when it wasnt that busy, my onion rings felt like rubber, like they were on the counter for hours and my burger tasted disgusting. I wouldnt be surprised if I get sick from eating that food. Would definitely not recommend. 0 out of 10
Clean & fresh. Sweet potato fries are very good.
Worst customer service on Saturdays day shift Watch out been waiting 25mins for a burger and they have been messing up everyone s order and there s been 8 ppl here since don t go terrible customer service they need to fire that girl and little boys
Slow service as hell! I had time to die and come back to life two times! 3 young men were on June 24th, one slower than the other! Also, the pick up counter wasn t clean. The trash was not changed and the restaurant itself was not tidy at all!
Waited 20 mins. Second time waiting too long. Missed items for my order.
Extremely slow service. I have never waited 30 minutes for my food at a fast food. 9,10 people waiting and its not like a huge group came. Everyone is frustrated and Ive notice people before me angry and left despite paying. Wow
Customer service and food is good but it turned my stomach seeing them manipulate food with their barehands (no gloves). When you enter this branch it has a dirty water smell
Terrible experience. First order was wrong, then took 15 minutes to receive a simple order. Hot dog was cold...returned for refund. Never again.
Our order. 1 buddy burger WITH cheese NO Mustard and onions 2 apple pie 2 chubby We get 1 buddy burger without cheese With Mustard and Ketchup 1 apple pie 2 chubby There was 1 other person in the store 1 star as the bathrooms where dirty and they didnt get our order right
perfect, for now
Website closes at 9 p.m. Currently staff on the floor Door close and lock Update your information or ensure business hours are respected
Its a and w.. mediocre
I love A&W Chicken Strips
Went to get a burger they told they are serving beef cause the close in an hour only chicken in a fryer whats the point of bieng a hamburger restaurant but you cant get a hamburger cause they dont want to clean the grill wouldnt recommend eating there after 6pm
Despite being short staffed in a way or 2, the service is great, the servers are kind, considerate and they respect the dietary restrictions and take into account the allergies of their clients, which I and my dad experienced personally. I personally would rate it 5 stars. Hopefully they give out a booklet of A&W Coupons in the future.
Was served raw chicken and they forgot my bacon twice, orange juice tasted watered down
Closes at 9:00 p.m., its 8:15 p.m. and they refuse to serve me, telling me they are closed. If the hours have changed it would be wise to display it instead of traveling for nothing.
The staff making the burger didnt wear gloves. They were making with bare hands even they were touching their pants, cell phone! Zero hygiene! I asked the cashier, she said they had already washed their hands! Oh in a food service, people have to wash their hands and wear GLOVES and change their gloves frequently! I didnt eat my food at all! I noticed this after I had already ordered. I wish I could rate 0 for this non compliance!
They wash their hands then use their pants to dry it. They regularly touch the garbage bin bare handed then return to put together the burger without washing their hands. I couldnt eat it and threw my burger away after leaving. There should be negative stars for resturants like this.
Nice place not cheaper at all but hamburguers looks Nice and taste Nice. Fries too. I dont like the soda very much is sugared. Workers service is ok.
1 hour wait for 1 buddy burger... Ive never seen that in my life dont set foot there, its not worth it!!!
Never again first and last time a single word too too dirty from the front door passing through the toilets the waiters the cashier who constantly touches his nose
Music too loud, need to keep the place a little cleaner, always good!
Served me a raw hamburger and would not refund me complete disgrace
Restaurant was dirty, service was incredibly slow and staff didnt use gloves in food preparation. This isnt a question of understaffed. Its just mismanaged. Service gets 3 stars because the cashier was super quick in taking your order and charging you. But then went back to her phone the minute the line up was taken care of.
Unprofessional staff and long wait, they probably think 20mins wait for fast food is normal
It is quite badly managed. The bread was not fresh. The harbanero and chubby chickens seemed to have been fried and refried again. They were dry and cold when served. The onion rings served were burnt. It is quite sad because we were looking forward to an A&W snack day. Thank goodness, the coffee was good and was hot.
They made an sick employee work, coughing all over the place. Worst experience ever, specially since covid.
Hire people who speak English and French that can not mess up a burger 3 times
A&W used to mean quality products and premium service. In the past couple years this A&W has had a dramatic drop in quality on all counts. Super slow service, mistakes on almost all orders, they argue and gaslight you when you point it out, dirty premises and horrendous toilets. When the fries arent too salty, theyre cold. Seems like giving your meal in instalments is the norm, you get you burger when your fries and drink are finished The one on Des Sources in Dollar isnt much better...
Amina served us and gave us an awesome service. We felt the smile even with the mask. My kids were happy with this delicious food
Good fries and root beer
What kind of place charges you extra for bacon and doesnt even put it in your burger? Mostly when you cant eat in the restaurant and have to find out once youre home.
My first A/W in my life. I,m 57 Another fastfood. Nothin more and more expensive.
This is the last time I go there because it is very very difficult to be served in French.
Excellent, quick service despite a long lineup. Wonderful, friendly staff!
I Really like this newer and more modern location. Staff was very friendly. Went in for a coffee, even though there was a Tim Hortons right beside them. Unfortunately, the coffee I got was from the bottom of the barrel, however, the cashier was kind enough of to ask me if I was willing to wait about 5 minutes for a fresh pot...which I did. I must say that the majority of my visits there are for their great burgers and fries, but I really do like their coffee. That being said, they have been marketing their coffee a lot for the past little while, however these restaurants need to modify their coffee stations, so there is no wait and the coffee is fresh each time. Hope they can improve on that! Good luck!!
Sucks. Went for lunch and they had one cook and a cashier. I was 6th in line and spent half an hour waiting. Went to tims next door and was out in 5 min
We are visiting Friday around 12.30pm sevice is so slow.we we are wating for the line 20min. Very bad sevice
beyond meat burger is really good
Fast service . Use online coupons for special prices . Same old root beer that we drank as kids on special occasions. Try the onion rings!!
Terrible service totally overpriced
The services were a little long
For fast food Cant beat a&w
It was awesome.love the food. Was waiting at a nearby table for our order. And an employeeMaya came from behind the counter and brought our food. Excellent customer service!!!!
Food has not the best presentation. The attention was good.
Tasty & fast service ! Teen Burgers
Very bad service... the manager must be bad, like his servers!!
Fast service, never too crowded, lots of plant-based options.
Always enjoy my hamburger at A&W . The fries and onion rings c are delicious.
Worst experience I ve had at a fast food in a while ordered a breakfast and was missing parts of my order+ the 2 egg trios I ordered were not properly packaged and didn t make the walk to my car to eat in the parking lot . Egg was leaking through the back given to me and my employee . Extremely dissatisfied
Unilingual English reception. We speak French and we get answers in English. What a lack of respect for your French-speaking customers!
Staff was friendly and food was as expected for A&W
Love the breakfast food
Was good but found it was expensive, and drinks were a extra cost..
Disgusting service serve habanero cook during the day cold and hard. I bought 2 sandwich both the same . 26.11.2021 22:30
DELICIOUS and loaded burger! And VERY CLEAN!! Great job!
Orders are always right, coffee and food are fresh. Employees are friendly
Excellent service using the app on my phone. Placed order, was told that the order would be started right away since i live close. waited 2 minutes once I arrived. food was hot and fresh.
I order a mama burger... the guy says with cheese, I say yes. I received 2 loaves of bread, a meatball and mayo? Disappointing
My favorite place for onion rings. Once in a while its good for the mind.
Good service and no need to reheat like in several places
Cold fries
Impossible to be served in French at this A&W, Ive made 2 visits and now its over, Im not going there anymore
GOOD!
They always manage to forget small items in the order.
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