Restaurant Boustan in Pointe-Claire

Amazing place ! Food is delicious, staff is friendly Food

Great service and great food!

We enjoyed the shawarma beef and chicken bowl with fattoush, tabouleh, garlic sauce, and hummus everything was absolutely delicious! The highlight, though, was the outstanding service. Thank you!

They have such a nice staff and they are always so polite ! The food is always delicious!

New owner Sam is doing a great job over there! Super kind, friendly and professional! Great food

Be careful with your Interac terminal: I chose the Skip option for the tip, but the transaction crashed, displaying a message asking me to try again. By starting again, the amount went from $24 to $34, or almost $10 of added tip for a shawarma that costs much less. When I asked the manager for an explanation, he started to raise his voice without listening to me and refused to refund me in an unpleasant manner.

The staff is so nice and the food is amazing. The only Boustan that is like the original.

Love a place that offers a vegan option. Thanks Boustan!

It was the mall, but the food slaps (great food)

Loved this place. Great food and great service. The beef shawarma was yummy!

Tried my lunch in bustan fairview. One of the best shawarma I had in montreal. Best meat, best salad and best people s . Specially abdul rahman the man with taste and skill of making food ( Sorry magic) I ll be going there again and again. Definitely

Great food and very good service

Good excellent

Testy Shawarma Very welcoming staff Perfect service

Great customer service directly from the owner himself. Very polite to all customers top notch service ! I highly recommend it! Congratulations to the new owners they are doing a fantastic job !!!

The food was fresh, plentiful and delicious. The service was perfect - friendly and helpful. Everyone working there was upbeat and really seemed to be happy to be there! Food

Ate at Boustan Fairview a few weeks ago, was served by the new owner Samer. Food was good and service was excellent. Highly recommend this restaurant.

New Administration is Amazing, must Try !!!! Wonderful service

The food was delicious, made with very fresh ingredients. Excellent service from the whole team and Sam, the owner was wonderful!

Lunch two days in a row! Absolutely amazing. The garlic sauce is just garlicky enough. The chicken was so tender. The salads - omg just perfect. Crunchy and so yummy!!

Great servies by Assia

Great services by the New owner

Small portions and bad rice(im asian so i know)

Abdul is one of the friendly employee of boustan he knows my order and always serves me the best

I had very good experience with the best meal store in boustan , thank you guys everything was perfect especially thank you abdul rehman you are great man

Super good and good service!

Friendly staff, banger food 10/10 Parking: Good Food : 5/5 |

Very Good Service By Abdul. Good Food & Good Environment. I m The Regular Customer Of This Boustan. Always Serve By Abdul.

The food is delicious the service is top notch. Abdul is very nice guy

Its My First Time At This Boustan Fairview. I think the best boustan i ve ever visited . The guy on meat i think his name is Abdul was very humble and nice person. The food was delicious & they put correct quantity of meat.

I ve visited this place several times. The new owner changes a lot of things & he did good things. I like this place. The guy at register Abdul is very friendly

I really love this place. This place is one of my favourite. Everything is good here service, food, environment. New owner & one of his employee ( Abdul) is very helpful.

Very nice staff, clean and friendly and tasty food! Vegetarian options: Many! Food : 5/5 |

New bread was amazing and service was amazing aswell

Not only did the owner and his team make sure that my daughter and I had a great experience when we last ordered, but the food was very fresh and so tasty! We will return again and again :-)

Its very good but the pita lacks a little taste: lack of sauce or spices.

Good service! But small portion for the price. The bowl was not completely filled like other Boustans. Very disappointed

Very tasty thank you

Good service, friendly staff. Highly recommended

Great services by Lorin great food

very nice customer service, they make everything perfect as asked. and they are fast with your order!

Really good costumer service!! Vegetarian options: Veggie pita, very good salads Parking: There is parking

Despite being full, as I write this review I am actively going back for more falafel pita. Eat here.

Just ordered from this Boustan on UberEats. They forgot all of our sauces, no garlic, no hummus, no harissa.

Excellent service from Samer and his team...I highly recommend it!

We were eating this lunch, the bowl was half full, as was the pita. This has nothing to do with Boustan where we go to Lachine where the quantities are generous!! To still be hungry at the end of the meal, I wont go back there again.

It s simply

Best of the best

I m a huge fan of Boustan I go to the Vaudreuil location all the time. I ve also ordered from the Fairview location multiple times, despite the fact that they ve made mistakes with my sandwich far too often. Most recently, I ordered a Creation Sandwich, but when I took a bite, I realized it was missing 90% of the ingredients. When I went back to the counter to point out the mistake, the man working there (possibly the owner) told me that the Creation Sandwich no longer includes the special ingredients it s basically just a chicken sandwich with eggplant and mushrooms now. He claimed the franchise had changed the recipe and that he had to follow their rules. However, the Boustan website still lists all the original ingredients! If they re going to reduce the ingredients, they should lower the price as well. At this point, it s just not worth it. I will not be going there again.

New administration. Great service!

Great service and in French!!! Super friendly owner!!!

Sam is wonderful, the food is fresh and very healthy!

Very good service. Very friendly and fast people.

Nice and friendly staff, thanks for your smile and cookies

Good food amd nice service.

Maria you remember my biscuit , i was with my mum

Really great food in the mall. The harissa is out of the world. We had the kofta special and everything was outstanding. Really affordable and really good flavors. Vegetarian options: Plenty of veggie options including great salads Parking: Mall parking

The new administration is doing a good job! The service is friendly and I ate the best falafels!

Im just telling yall please put a FORK. Im putting 3 stars and five stars everything because I actually love eating there and its my favorite place. I take my meal to go but theres no fork now Im carrying food I cant even eat yes I shouldve checked myself ... But there shouldve been a fork in my bag.... Im really not having a good day right now ... Only now that Im sat at my bus stop on my way to my class I realize I cant even eat my meal

I recently had the pleasure of trying the chicken shawarma at Boustan, and I have to say, it was the best Boustan I ve ever had! From the moment I walked in, the staff was incredibly friendly and made me feel welcome. The shawarma was made quickly, which was impressive, especially during the busy lunch hour. When I took my first bite, I was blown away by the incredible flavors. Overall, the combination of delicious food, quick service, and kind employees makes Boustan a standout choice. I would definitely give them a well-deserved 5 stars and recommend it to anyone looking for a satisfying meal!

Prices are good, however the food is too small.

new administration. the salades delicious the meat is great

The food is amazing since the new administration took over. The salads are very tasteful!!! I highly recommend it Food

Awesome service, very friendly and fast service. From A-Z very well done guys! Our family loves to visit us a must whenever we are at Fairview mall

Great food and service Apparently it is under a new administration Must try especially with their new spices of the chicken Shawarma Food : 5/5

Amazing food since new administration!!!

The new administrator Samer is a one of a kind , he provides an outstanding service with best quality food with affordable price.

Great service and very delicious

Excellent Shawarma fresh food, tasteful salads and amazing service.

I went with my Family, service was fast and the owner was very welcoming, Prices are decent we will definitely be back soon. Food : 5/5

Great service

Very good food and service

My kids and I had an amazing experience at Boustan Fairview mall. My daughter is a very picky eater and she absolutely fell in love with the chicken shawarma. I highly recommend going there. The place is very clean and the staff are very friendly. My food was served really quickly. Dont miss out!

New owner is on top of everything and still manages to be friendly and try his best with customers as well as encourage his employees. Environment is nice and the food is delicious! Nothing bad to say at all. Definitely recommend eating here with friends or family.

This location is Under New management What a difference. Amazing place Fresh and tasty with super fast service Food : 5/5

Sooo yummy!

The gentleman with the gray hair was really helpful and very nice, he deserves a promotion! The atmosphere was very warm, very friendly, the cuisine was succulent like every time I go there and the service was just impeccable, in short my visit to Boustan was just incredible.

Disgrace to lebanese food.

Fresh food amazing service very friendly staff

New management! Best Shawarma in town hands down.

Good restaurant with good staff

Great service, fresh and tasty food. Sam the new owner is great! Good luck Sam!

Great food, great service! Was served by Sam and his colleagues, they were efficient and very friendly.

Boustan is a fantastic choice for anyone looking to enjoy delicious Lebanese food in a welcoming environment. It s a place where every bite feels like a genuine taste of Lebanon.

Clean restsursnt great service by Samer thank you Osama Food : 5/5

Stingy with the food and has become the chipotle of Canada.

I love this restaurant. The food is really good, especially the potatoes. The food is always warm and nicely served. The restaurant is really clean, the staff are just awesome! Definitely will come back soon!

Food was very dry. It was disappointing since I was looking forward to having Bonstan s after a long time.

They dont know what healthy eating means! They fill the plate with potatoes and rice and don t understand when we tell them we want vegetables! Impossible to get tap water because they want to sell their polluting plastic bottles. Unfortunately, the restaurants throughout this food court seem to be of the same ilk! Its hard to believe were so close to Montreal!

I felt sick after but the girl who served was nice

If I could give this place 1 star I would! Tried boustsn in Fairview for the first in Fairview. Horrible experience! The older man behind the counter serving was rude no.1 handle my food with hands picking it up which I thought was unhygienic. He had gloves on but you don t use your hands to pick coleslaw and touch everything else with those same hands.potatos were dried and very minimum and very little potion.I asked for 3 falafel to compensate. Once at the cash they charge me 25$. For what I don t know. The girl was kind. I wanted to leave everything there it was so pathetic. Ended taking just the bowl which was overcharged and very little content. Never again will I be eating there. Especially with the old man. Not sure if he s yhe owner or manager. RUDE!!! Unhygienic!

Very good food and people. My review has changed since my last negative experience. Thank you for your service.

Great service provided by the staff very clean and definitely will come back Osama Food : 5/5

The guy with beard give a good service and nice smile. Good food tho.

I asked to make sure a bowl was GF before ordering. Received and started eating, saw that there were noodles mixed into the rice. I asked about it and was told it is vermicelli that they intentionally mix in. Wheat noodles are not GF. I asked if I could get a new bowl without the rice, but was told the best he could do was scoop out the rice with his gloves hands, then transfer the rest to a smaller bowl, and give a salad for the trouble. But there were vermicellis stuck to my falafel still. Allergies don t work like that. Why not just take back my bowl and give a new one? Anyway, I doubt I ll try it again.

The worker has a very bad attitude. I was offended by the young worker.

Customer service was horrible. The guy making the bols was swearing and calling people autistic.

Server called us autistic and used fouled language

The food here is absolutely incredible! The people were so nice and i had a great conversation with the person making my food. I ve been a regular here for the past while and i love this place! Vegetarian options: The vegan option tastes delicious and almost like pork, its a little bit more pricey but in my opinion totally worth the money if you are a vegetarian or vegan.

It was so bad I didnt even finish!!

Halal Lebanese Food Serve fresh and healthy food options at Fairview food court. Fast and friendly service. Love the potato with garlic Food

I really like falafel when I want something vegetarian. We had a great time at this place. The food tastes just like the classic Boustan flavor. The staff is friendly and happy to help with whatever you need, making the whole experience really good.

The lentil soup is not good they changed the recipe and its not authentic.

Food quality is very good and excellent service

Not bad. Ordered a Beef Shawarma pita sandwich. The beef was not dry and not overly salty. The other toppings like the coleslaw with it were tasty. It seems quite busy but service was quick.

Love the chicken shawarma sandwiches & tabouleh here. Great food, quick service.

Great mixed plate. Good portions as well.

Ordered 2 mixed saaj and it was the best I ve had so far. The meat was very hot, and they were generous with sauce and portions. Made my afternoon after an empty cranky stomach. Thank you!

I ordered the Shawarma trio, was the best one Ive had out of all the Boustans I went to. The line moved efficiently so I was severed quickly and the staff were more than friendly and eager to please me. I will eat here every time I take the family shopping.

Big Boustans Fan! Food was great, service was fast and friendly. Dont usually leave reviews but this Boustans deserves it!

Pretty disappointed with my visit today. Ordered a plate with the avocado salad and the avocados were frozen I let the staff know and they offered me a replacement but just disappointed that it even happened.

This Boustan, Located inside Fairview, Pointe Claire is very dishonest. They charged me for a plate which was supposed to be half chicken, half potatoes and it ended up being 95% potatoes. Then the little skinny cook with the balding head was completely rude and tried to lie to me by saying there was no chicken left, when I could clearly see that the rack was half full... Will never eat there again! They dont value their customers

Good food

worst boustan ever, unprofessional, 0 service, food is cold and not enough meat for the price, the other boustan are pretty decent in the west you guys have 3 boustan in the west island and decided to open this bs inside fairview, i find it completely retarded, just close it down and focus on the others. i wish i can give 0 star

Tasty food

Stingy portions of chicken shaved with electrical device. Flakes of chicken offered and the quality of meat is sub-par.

Very good

I thought by putting a note it would change something but clearly no, your staff does not prepare the plates well, really dry no sauce and the quantity very little I am disappointed

Wasnt that great.

I went there on Sunday for lunch it was a long hair in my sandwich which made me so sick and I was about to throw up. I rushed there and politely without anyone noticing told a young man about it. He saw the hair and offered water and was trying to help till an older guy who might be the manager showed up and told his employees to not to talk in a rude way in front of me. And then he gave me another sandwich which I couldnt even look, at and he didnt even apologize! I was just trying to be nice but after he didnt even say sorry, I decided to write this review. Yeah! there can be a long hair in your food and the employee who tried to help me was asked to not to say a word! Unfortunately, I didnt take a picture of the hair which was in my mouth but thats what I experienced here. Never gonna go back there for sure.

food was great, love the potatos with garlic! service is always amazing, today was served by a young charming man named kevin was very kind and sweet. will be coming back again!

Ive never had a problem ordering at Boustan before coming to this one. I ordered a standardized shawarma bowl. Usually its one scoop of garlic sauce and one scoop of hummus. However, I do not like hummus. So Ive always ordered two scoops of garlic sauce and it has NEVER been an issue of an extra/additional cost. Yet today, the male employee gave me a harsh look and a harsh tone that I needed to pay extra money for this other scoop of garlic sauce. How does this make sense that I cannot have two scoops of garlic sauce without it costing extra, yet I can have a scoop of hummus and scoop of garlic sauce and its not problem? Its the same thing... theyre both sauces. Fix your management style. I wont be coming back here again as Ive seen that the people who run this place ARE CHEAP. I noticed that the cashier who also handled my cash money never bothered to change her gloves and played with other peoples foods. The pita bread was also extremely stale.

Asked for a chicken plate . Asked for half rice half potatoes . As the guy was putting my potatoes I noticed there was barely any potatoes left . He took literally what was left and put inside my Bowl. Instead of waiting for the fresh made potatoes to be brought out he just put whatever was left it was like 4-5 pieces . In all My years I ve never seen this kind of cheapness. Then the guy who puts the chicken at the end in the bowl wasn t any better he decides to put whatever he felt like . The portion of the whole plate didn t even reach halfway to the top .

Enjoyed the food, but I was double-charged after the cashier told me my first card tap failed to process. Both transactions have been posted to my credit card. ETA: refund was promptly issued by management when I contacted by email, which is much appreciated. I m hoping this was an honest mistake by the employee. It was not busy at all though and, although I m not familiar with the particular point-of-sale terminal in use, most make it fairly hard to confuse successful and failed transactions. At best, the employee needs a refresher on credit card transactions. Otherwise, it was a deliberate attempt at a higher tip.

Dont waste your money here! Im giving this restaurant a 1 star review for the following reasons : 1. There was a special on Saturdays for 2 junior plates for 24.99$ (12.49$ each) but the cashier charged me the regular price at 13.99$. I told her that my bill seemed high but she said she charged me the right amounts but couldnt show me her screen so I could check myself. Once I got the bill, I showed her that she over charged me but she couldnt or more like she didnt want to understand what I was saying, so after some arguing and her attitude I just gave up and left. 2. They forgot to give me one of the extra pitas I paid for. 3. They also Forgot to give us humus and garlic for each plate. Went back to get them but only got 1 of each and not 2 of each for the 2 plates we ordered. Ive never given a 1 star review but I was so unhappy with the service that it made the meal so unpleasant. Im never going back to this place!

Got the mix plate with extra garlic sauce, It was really good

I work in the mall and usually get a falafel sandwich from Boustan, I never had a problem before, but the last time I went I was served by the elrderly Egyptian man who works there, HE DID NOT WEAR GLOVES ! He made my whole entire sandwich with his bare hands ! he could of just come out of the bathroom, who knows ! after I watched him in disgust picking up the falafels and putting them in the sandwich I simply said no thanks and walked away, today as I walked in the food court I went and spoke to one of the employees at Boustan and told them about my experience from last time and they told me that alot of people do the same as I did and just walk alway, I told him that he should be told that its not right, he said, that employee has been told by management many times about needing to wear gloves and he still does not wear gloves! I am so disapointed and disgusted ! how could Boustan keep an employee like that ? Is it so hard to slip of on some gloves ??? Never going back there again, props to the younger guys that work there and follow the rules and wear the gloves.

the guy zain who work here is very professional and knows how to deal with client

Always a delicious sandwich. Love the vegan pita with hot sauce. A must try!

If there was a 0 star i would have chose it. The shawarma sandwich was just disgustIng. I could barely taste the beef and chicken because they loaded it with salad instead of the meats and there was absolutely no flavour whatsoever. This is definitely not what a real shawarma tastes like!

One thing about this chain of restaurants is that the food is always quick and fresh. I usually order the falafel pita with no onions. The falafels are warmed, and the sandwich is placed on the grill to warm the entire sandwich quickly. Its great for a mid afternoon bite, or one can make it a full lunch by having the trio. Food

Ordered here 11/21/2023 for lunch food made me extremly sick will never order from here again * do not eat here *

Good

This was really bad. I ordered two chicken pita sandwich s for $20 and they barely had any chicken inside. One the worst and cheapest portions I have every tried.

Amazing food

Today was our first time eating here at lunch. Great chicken Pita sandwiches! Generous portion! Very good garlic potatoes also. My mum and I really enjoyed it. Would have it again! Friendly services from the guy who took our order and the fellow at the cash.

Good food

I am very disappointed with the food. This was my first time eating at this place today as I heard so much about it and decided to try their food. The garlic sauce was bland, no garlic flavour at all, tasted more like whipped mayonnaise. The chicken was also very bland, salty and lacked spices. The portion size was good, but I must say their food is very expensive. Drinks are not included and the salad choice is very limited that comes with the meal. If you want other salads, you have to pay extra $1.50 which is a very small portion, like feeding a 3 year old. I am not impressed and I paid $22.00 for my meal. Will never be eating here again. Sorry!

Service is bad, especially the guy name Romeo

Black oily colored chicken didnt feel well afterwards.

Shawarma tastes good . However, they messed up my order. i ordered online via Boustan site and when i arrive 10 min after the scheduled time they didnt have my food or even didnt have it on their system. (cannot say i was early or it was busy because there wasnt anyone in line or nearby waiting to get food) After going through my order confirmation email 4-5 times by 3 staff members they started to make my order. Managed to get the food after about 10-15 min. Sad part is after all that when i get home; one of the items ( Oriental Omelette) order says 6 piece. However they only gave 1 tiny omelet. Also baklava tastes old. One staff member is very professional. Other 2 staff members clearly need customer assistance/ care training. ( Include the supervisor) Parking: Plenty of parking available

First time trying the fattouch Salad with blueberries today. The salad has been sitting too long and lettuce is wilted. They need to find a better way to prepare Salad for fast food service. Disappointing.

we tried the kafta kabab yesterday and it was very very bad

I tried Boustan counter today at Fairview branch to have a lunch! It was like a rush hour, I waited for the line, chooses the trio falafel sandwich with potatoes and a soft drink. Tasty meal, served with a hummus sauce,hopefully they make the original tarator sauce so we can choose it! I loved their garlic sauce, and their juicy very well cooked potatoes A clean place & organized friendly stuff. The employee was very nice and helpful also smiley, the cashier was friendly and positive. Will return soon again for sure. HIGHLY recommended! Vegetarian options: Falafel

Poor management! They put some kids and don t know what they are doing. Especially the Asian dudes

The staff was really mixed, it didnt make sense, we had to ask what came with the trio to get it (remember), dry sandwich with very little sauce but a lot of coleslaw Personally, this franchise does not do the channel justice at all.

The beef quality was not acceptable

Amazing service, would definitely recommend!!!

Delicious food and quick service. I will definitely order there again whenever I stop by the mall or whenever Im craving a shwarma.

Its exactly what you expect from Boustan. I was really disappointed by the delays for this place since I work in the mall. I was not disappointed to eat here finally. The meat was dry but it was tasty anyway and they didnt skimp on the sauce. I will definitely eat here again.

Just love it

Boustan in Fairview is not bad. It is like a typical boustan you can find in the city Customer service is good as well and employers listen and take your order with communication. Their poutine is not bad their potatoes are what made it good. I wanted a little hot but it was not that hot. It was just sitting there for a while. The price was questionable for $5.99 since it was small. It may prevent me from trying it again. Also a little bit salty as well. I recently tried their chicken shawarma with potatoes and orange juice. The Drinks outside their cash is not cold. They should remove that A.S.A.P. but it did not bother me that much. The person forgot to give me my potato wedges. So you need to ask him. One of the employees had her mask down and you can see her nose but she was nice. Their shawarma was grilled so that was a bonus because in crescent street they do not grill it. They put in the microwave. Their potatoes are a Montreal institution and it is good just like any other Boustan. Only prices were an issue for me but other than that is a good decent Boustan I hope to try their plates, Sharma and other specialties in the near future again and see if its good. Their restaurant was supposed to open in September 2021. It was about time they opened in the mall. The restaurant is a would recommend.