Salon Rosie-Lanoi in Pointe-Claire

Very friendly and the scones are really good!

They ruined my 35th birthday. This review is late but, better late than never. My birthday was in January, so it was cold. We were 9 adults and they wouldn t let us in even thought we were 15 minutes early, so we had to wait outside in cold weather. Then we were told repeatedly we were being too loud. Pardon me? We are not screaming children we are a table of 9 adults in the private party room at the back I didn t realize I was in a quiet zone at a library?! So that kept ruining the entire mood. Then, we were told there was a food shortage so half of us had to wait longer for some of the wood (which we waited a long time to get the remaining food after we were all done eating). And then they kicked us out right after we were done eating, no time to digest. There s more but this review is long enough as it is. Honestly, they were incredibly rude and ruined my special birthday among cherished friends, all my guests were shocked and complained afterwards. As much as I love supporting local small businesses, I will not be going back here.

I had an amazing experience today with my 12 year old son. Great and friendly service from both Mia and Christine. My son had the Chai tea and he loved it. Food was delicious. Highly recommended . Definitely will come back with my friends.

This was fantastic. They make all of their food in-house, including the bread for their sandwiches. They are also super accommodating of vegetarians.

Ew.

Beautiful

Just wow! 10/10 experience. We celebrated my mother s 70th birthday here. We loved the intimate experience! The food and service was excellent. Would highly recommend. They also allow you to set up some decorations so you can have an event there! Would highly recommend! Kid-friendliness: They had cute stuffed animals for the children!

Loved this place! The food served was the perfect amount of food for 2 people and the price was really reasonable. It was all delicious and the service was fantastic. Very calm and peaceful environment.

Paid almost the same as afternoon tea at the Ritz Carlton and got less food. Wasnt really impressed with it either.

The place is beautiful inside! We went for the theme of China The food was so awesome and the milk tea was delicious. This is a great spot and I will totally come back again with other loved ones! Food

Honestly? A must-avoid. If you need convincing, just look at how the owner addresses bad reviews. Instead of offering to have people come back to give them a second chance, the reviewers are beat down, told that theyre wrong, and then they use the were a small business! claim to guilt people into taking down their review. Being a small business, especially in a community as tight and close knit as the Pointe Claire village, your attention to detail should be more fine tuned. Your customer service should be warm and welcoming, and not cold and rushed. Overpriced, bland, rude service. At least its pretty for Instagram photos

Attempted to book a kids birthday party and since we were more than 12 total they said a private party and more than double the cost of a reservation for the total number. Never been and very turned off by the service especially when calculating the cost. We would have been in and out and they would have made more. Their loss Kid-friendliness: No discounted pricing for a group of kids as a party. Disappointing that they dont want to encourage kids parties. Their loss

We have been a few times and always enjoyed the food albeit each time felt that the owner was stringent with rules like charging for one missing person out of a party of 6 for example but today was beyond unpleasant and although I never write reviews I felt today s experience warranted one. Our initial reservation was confirmed for 1:30. We were recontacted quite a while later and asked to move our time to 11am. We accommodated the change. Upon arrival about 7 minutes to the hour , door was locked and we waited outside along with other patrons, in below zero weather, until a few minutes after 11 when finally someone opened up. Service was slow and we were finally served at 12:30. At 12:55 (not yet finished eating) we were asked if we could klndly clear our table in 5 minutes to make room for the 1:30 seating. We were asked twice to ensure we d leave promptly. We rushed through the last few bites and closed our bill in the next few minutes. While I fully appreciate the challenges around staffing and sympathise fully with small business owners working hard and trying to keep their necks afloat all while striking a balance and upholding quality of product and service ; the wait here was not the issue, understanding there was another scheduled seating was not the issue .The kicker for me was the lack of sincerity in her unapologetic sounding apology when asking us to leave . It was clear and apparent that she had very little concern for our overall experience and satisfaction and was more concerned with her own agenda and timeline. The food is good but service is cold and robotic .. plain and simple. The proximity to home was always a plus but todays visit was surely our last and for our next high tea experience we will opt to displace ourselves, still for good food but for better service and moreover for a pleasant experience

Always delicious treats and tea. I love the ambiance. Lovely place for a date with your daughters or best friends.

Great experience! My friend and I decided to try their high tea and I really loved everything. The ambiance is very nice and cozy. We were given slippers and left our jackets on a hanger, which made me feel really comfortable from the start. As for the teas, we chose a black tea from Colombia which was really good. The food was delicious, especially the scones, and I appreciate that the portions were enough to be full after, but without any kind of discomfort of having eaten too much. It was a perfect amount of food. I also appreciate that my friend s vegetarian diet was respected upon making the reservation and during our visit. The staff was super nice and welcoming and our tea pot was refilled with more hot water, which made the experience super enjoyable and rush-free. I find the prices extremely fair for the value of what is offered and I definitely recommend a visit to anyone looking for a great high tea experience. Vegetarian options: They can make a vegetarian menu if you request it in advance Parking: Lots of free parking around

I made a reservation for a friends birthday. It was my first time and the overall experience was great. I heard good things so when I called and left a message, I received a call back within the same day. Every exchange over the phone since then was polite and friendly. I was asked if anyone was a vegetarian days before our reservation date. I went today. Very intimate. Feels like you are amongst friends at home but without having to cook or clean. Yay! The prices are very fair in realtion to quality and what you get compared to the Ritz which is about double the price. Love the decor. The place is very clean. Love that this is a local business in Pointe-Claire Village. We had a great time. My only negative feedback (hopefully constructive) is about the policy. I was told when I made the reservation to confirm the number of guests ASAP due to space being limited. What I wasnt told was that we would still have to pay if we reserved for 4 people but only 3 showed up. Last minute, one of my friends got sick. I dont disagree with the policy but I wish I knew about it when I made the reservation. But we did get 4 portions of food despite being 3 people. I would go back but just three things to take note of before going: 1. Reservation required 2. Inquire about how long in advance you have to change number of guests before having to pay for that number of people 3. Salon Rosie-Lanoi is lovely I will go back again.

Nice and cozy place in the Pointe-Claire village to catch up with friends over tea. Great selection, nice service, and the sweets and savories especially were delicious. Excited to visit again!

My recent visit to Rosie-Lanoi was a disaster from start to finish. Even prior to my visit, I experienced unpleasantness while trying to make a reservation. Despite calling during their limited open hours, they NEVER answered the phone. After several failed attempts, we had to resort to messaging them on INSTAGRAM to secure a reservation. This is a serious lack of professionalism. When we arrived, we were immediately disappointed with the rushed and impersonal service.We were made to feel like we were a burden to the staff, and they didnt seem interested in making our experience enjoyable. Such a ridiculous rushed service limitation needs to be mentioned BEFORE. The waitress assigned to our table didnt come by ONCE to ask if everything was okay, for 30$ I expect at least a refill for the tea? To make matters worse, when one of our friends couldnt make it to the reservation, we were forced to pay for the extra AT MOST 3 pastries FULL PRICE without any heads up or explanation. Where was the extra tea for the person who couldnt make it then? This is a serious lack of professionalism and again needs to be mentioned BEFORE. After coming here, and seeing the way the owners have replied to the bad reviews, makes me wish we had seen them before visiting the place. Clearly there is no professionalism and no decency to address such issues mentioned by several customers, IT WOULD HAVE BEEN MUCH NICER AND MORE HELPFUL if theyd just try to improve themselves instead of trying to justify these issues with mediocrity. Overall, I would not recommend Rosie-Lanoi to anyone. The unpleasant experience started with the difficulty of being able to make a reservation and continued with rushed service, lack of customer service, and unreasonable policies. Save yourself the hassle and look for a better dining experience elsewhere. For 15$ more, Ritz-Carlton offers an incomparable experience.

Very nice place for tea or a brunch.

Always have a lovely time when I go. Staff is super nice, food is awesome and the room is so cute!

It s a great discovery, me and my cousin went there for a Thé Royal pour 2 brunch lunch. It was delicious, the atmosphere is warm and its cozy! We will return there for sure. A beautiful place to discover and what about the Tea and scones - they were tasty. We will definitely go back

Delicious food and very attentive service

Impossible to reach! I called a dozen times, messaged them on Facebook, and even stopped by their store when they were supposedly open to try and make a reservation!! Really disappointed! Would recommend you work on your customer service because this is absolutely unacceptable!

Beautiful place for tea time with some mini snacks. Its a must if youre a tea lover.

Love everything about this teahouse! From the zen yet whimsical atmosphere, to the friendly staff and finally to the delicious food- this is a teahouse worth visiting regularly!! A real treat!!

Our experience was wonderful. The staff were amazing, kind and lovely. The food was great.

First visit and we loved everyone and everything there. We have been to every tea in Montreal...maybe 3 x over and this place now is in the top tier

Nice place to have tea and enjoy some sweet treats. The menu changes often.

Vegetarian options: A good variety Food

Talk about a gem. This gem of an experience is so very lovely and yes, civilized.

Wonderful. My third time going with my daughter. It s our special place. Brought her today for her 16th birthday. It was her first choice for where to spend her special day. It s always a pleasant experience and all the food is always prepared perfectly. I always try something new when I go. The Japanese theme today was fantastic. Loved the brioche. Wish I had two!

Lovely tea room. Food was excellent, service impecable and great atmosphere - lived the decor. Will return for sure

Its a cosy place but apart from that the food was not interesting at all. We waited over an hour due to a staffing problem. The waitress was nice but scattered and instructed us on bathroom protocols so she wouldnt have extra work at the end of the day! One of our party had requested a vegan option and was charged $48 instead of the usual $30. All in all, this place is disappointing and overrated.

One of the best tearooms in Montreal area!

This is a beautiful little gem in Pointe-Claire village! Have been a few times and am never disappointed. Food is delicious and fresh, tea is hot and tasty, and staff are lovely. You must go! Reservations a must

Excellent tea time...food was great and tea as well plus the service is fantastic and the tea room is so cute! Will definitely go back

Its a nice cozy space to spend time with friends. Tea set is a bit expensive but the atmosphere is nice.

Delightful afternoon tea, we ate it all to the last bite and took home the sweets. The scones and grilled cheese were quiet a delight

So nice and cozy. When do we go again. Pleasant experience.

The entire experience was lovely.

Cute space and menu was tasty! My suggestion would be that each person has their own tier rather then have to share one. Portions are also smaller then other locations for the price.

Really cute little tea shop They hosted a bridal shower and it was really lovely. The scones are the best Ive ever had!

Wow! Cozy, gorgeous, feminine decor and top notch homemade food. Brunch both times was to die for and the service is friendly, relaxed and just perfect! You can tell this place is a project of love. Thank you Nadine and Christine!

Wish you could go to a friends house for tea without the friend having to make the tea for you? Here is your answer. Whether for brunch (pictures) or high tea, it feels like you are in a family setting when you are entering Salon Rosie-Lanoi. Small tables and cozy corners make for a great atmosphere to sit and chat with friends over tea (or coffee). We asked for a vegetarian option to our brunch and were accommodated beautifully. Sausage was replaced by lentil patty, meat in the bread pudding by mushrooms and everything tasted like homemade by grandma. Next time I will try the tea time. Because it is worth another visit

Honestly, one of the most disappointing birthdays I have ever had. Though the decor was lovely, and the tea was lovely, that is where the pleasantries end. Though adorable, the choice of accent chairs were non functional, and not appropriate for high tea. They felt out of place, and provided no support. When taking the reservation, our allergies were clearly stated, as some in our group were life threatening. One of our groups allergies was not properly acknowledged, and had been placed on the tray regardless, leading one member of our group to not eat for fear of cross contamination. When we addressed this to the woman taking care of us, she did not offer to remake the tray, and basically told us too bad. For those of us who did get to eat, unfortunately, average seems to be the most of a compliment we could give. Though the cucumber sandwich was lovely, the crotini appeared to be nothing but dry, unseasoned rotisserie chicken on a stale piece of white bread. Also, we found it quite strange that they substituded one of our allergies with an option from the childrens menu, which ended up being a peanut butter and honey sandwich. Isnt peanut butter a very common allergen in children? We were told we would leave full and no need to order extra. We all left unsatisfied and in search of somewhere with more sustenance. When pricing was quoted over the phone, no mention of alcohol not being included was brought up, and when we ordered, we were not told that it would come at an additional price. When we inquired about options for non dairy milk, they told us they did not have, which is quite strange for 2022. Additionally, they did not bring any option for milk or cream for our tea. No tea menu was provided to us, yet we were expected to know which tea we wanted. The waitress treated every inquiry for what was offered as a chore. We ended up settling, as we felt lost and as if we were disturbing her day, even though there was only one other group present.

Scones were absolutely delicious!! Would go back 100%!!

It s odd to me that high tea at the Ritz is cheaper per person and follows a much more classic approach to the experience with much more offered on each plate. Didn t respect allergies that were very clearly indicated weeks prior during the reservation. Unfortunate to go during a birthday and only be able to eat 3 slices of sandwiches. I understand what they did to try to accommodate, though it wasn t well thought out or properly executed. Instead of removing the allergen all together from the plate, one serving was changed, while all other items were on the same plate, leaving me unable to eat anything from the top tiers. While I appreciate their approach in replacing one, it simply wasn t enough We were told we would leave full and no need to order extra during the reservation process. We treated this as our breakfast and left to go get a meal immediately after. It would be super cute and fulfilling as an afternoon snack instead in my opinion but not as a meal. As I have opened a few businesses myself now, I try my best to support small local businesses and it pains me to write a negative review - this needs a lot of work. Please offer a dairy alternative for your teas. If an allergy is mentioned, don t include it or provide a separate plate. Have the tea menu displayed somewhere (the tea was delicious) And please don t offer things that are not included without mentioning it would be at an additional charge. I truly wish you the best success in your business and hope that this feedback is taken into consideration in the future as there is nothing better than a high tea outing!

Weve been here for tea multiple times and enjoyed it very much! The service was always excellent, and it is a small but beautiful room with elegant decor. The food is really tasty and delicious, but the portions are rather small and more like snacks that an actual meal. Nice elections of teas, kid-friendly (brought my niece) and really good location near the water. Would definitely recommend!

I recently went to the Mad Hatter Tea party and dont get me wrong the decor and hostess were wonderful. For me the main issue was the lack of value for money. Ive been to tea rooms before and the portions were very small compared to my previous experiences. Not enough food (only got two finger sized sandwiches) a tiny meatball, 2 scones and a two bite sized desserts. All for the high cost of $38 plus tax and tip. Left feeling ripped off. I hate leaving a bad review especially with such sweet and enthusiastic owners but it bothered me enough to warn others. Maybe their regular high tea options are more reasonable. For me though I doubt I will be returning but wish them the best.

Best scones I have ever had! Lovely environment and staff, really nice experience

I cannot get enough of this place. I love everything about it. The food is excellent, appealing and fresh. The Tea is perfect. The place is super cute and very clean. Friendly staff to boot. And the scooooones...

Delicious food and great service. Setting is wonderful! Will definitely return!

Delicious and so fun! The sandwiches are pure perfection. The savories are so creative and yummy. The scones melt in your mouth! And the desserts bring it all together. What an amazing afternoon activity!

Amazing scones and the workers are super nice, love it! I can t wait to go again!!!

This is one of my favourite places. A lovely afternoon tea spot. Price and quality are too notch. I recommend as often as I can.

We just celebrated my daughters 10th birthday their this morning and the experience was exceptional. From the cozy, elegant ambience to the melt in your mouth scones. The food was decadent, the tea was the best Ive ever had. I would highly recommend Salon Rosie Lanoi. We are all smitten.

Very quaint. My mom loved the scones. the rest of the British fare not for us. The tea was exceptional.

I loved my experience at Rosie-Lanoi! Its such a great place to enjoy a nice cup of tea with a loved one. I would definitely recommend going there.

Amazing service, amazing tea and amazing food. I cant recommend this place enough!!

Beautiful surroundings, delectable food, relaxed atmosphere and superb service! Great place to celebrate a special occasion!

Great food and lovely atmosphere. I strongly recommend this place. The service was also very accommodating.

A gem in the heart of the Pointe-Claire Village. The owners, Christine and Nadine, were very gracious. The savory and sweet bites were delicious! The scones were fluffy and buttery - the best Ive ever had! Child-friendly. Highly recommended for afternoon tea!

The location in the Pointe claire village is perfect. If you go early, you have time to shop the small shops along the strip. The rooms are quaint and well decorated. The temperature is perfect. The food is great, the sandwiches were good. The lentil ball with cucumber sauce was delicious. The scones were buttery and tasty. The finishing of desert balls were divine. My only quam was the hostess offered a mimosa to start but the cost of the that Mimosa, for the amount you get, is ridiculous. That is not necessary. It is an obvious ploy to take money from the client. That was off putting. All in all, with exception to the Mimosa, was fantastic experience.

The cutes little tea parlour! The service was excellent, they have such a good knowledge on teas and are really excellent hosts. The food was also really delicious and made on site. I really appreciate how they make their food the same day in order to reduce waste. Such a great experience and the owners make you feel welcomed! Definitely worth checking out if youre in Pointe Claire Village.

Just loved the experience! Food and tea were delicious.

Yum!

I had a wonderful afternoon at your tea salon today. The scones were unbelievably delicious, I will definitely be back! The decor is quaint but modern. The delicate tea cups and saucers are a very nice touch. The chicken sesame sandwich is yummy and original!

Such a beautiful place for high tea! The story behind the place is lovely. The staff was really friendly and it was a nice welcoming atmosphere. All the food was absolutely delicious!! Will definitely be going again. Details: very reasonably priced ($25 for high tea which includes savory sandwiches and crostinis, scones with homemade cream and jam and desserts and tea). They also give you the option of having tea with one of those food options (just savory or scones or dessert). There is also a sparking wine/champagne option.

Simply yummy! What a nice experience especially coming right off the plane to your place was just what I needed. Ill definitely come back one day.

Nice little discovery in Pointe-Claire village. Cozy spot for afternoon tea with a couple of friends. Many choices of tea served with delicious sweet and salty bites (miam miam for the chicken sesame sandwich). Amazingly fresh, light and fluffy scones served with homemade strawberry jam and cream. Owners are very chaleureux :-)

A very nice place to have some tea! The decor is a nice mixture of classic and modern and very comfy. The food was tasty, especially the scones!! And everything is made on the place. I would add some chocolate but thats about it!

Service wasn t very attractive, was told if we didn t eat anything we would have to pay a seating fee which wasn t a very good first impression, the food was standard not amazing. Overall not an amazing experience but an okay one

Had a lovely afternoon tea with my mom; the food and tea were delicious, the staff were friendly and welcoming, and the atmosphere is comfortable and relaxing. The tea cups and saucers are the perfect touch! Can t wait to go back.

Elegant tea room and scones are the best I have ever had.

A quaint tea room on the main street in Pointe Claire. The decor is comfortable and simple, but elegant. The sandwiches were not the best, the crostini was very hard and too thick. The tuna croquettes were so so as well. Having said that, the scones were divine...light, fluffy and delicious (as was the strawberry jam). The sweets were also very good, we had shortbread cookies, chocolate tars with fleur de sel and mini doughnuts. The tea selection was generic, that is definitely an opportunity for improvement. The staff was really nice and they accommodated my dietary restrictions quite nicely.

Amazing tea and food, warm and polite staff. Highly recommend.

I had Mothers Day tea here and it was a perfect way to celebrate Mothers Day! The food, the tea, the atmosphere were fantastic! A lovely, elegant, cozy tea room. My 4 year old granddaughter was with us and they gave her her own kid-friendly treats which were also served elegantly. Nice touch!

Amazing Gem in the Pointe-Claire village. Friendly people and great atmosphere. Excellent food and tea. If youre looking to just relax or have a good time with friends definitely check Salon Rosie-Lanoi out. Also bring your kids they are well set up for them from the kid portions to the toys, books and princess dress theyll have a good time too.

Lovely spot. Very relaxing . Service was great. The savory selection was well presented and very tasty. The sweets could use some improvement. The mini lime tartlets was bland bit texture was good. The marshmallow was a miss. Perhaps another type of cookie?

Lovely British tea with scrumptious sandwiches, scones and desserts. Beautiful setting and wonderful service. Reconnend it nightly for a special afternoon tea get together with friends

I have gone a few times to the Ritz Carlton for high tea. Have now discovered Rosie-Lanoi & they honestly make better scones than the Ritz Carlton. I love this beautiful tearoom. The owners are super nice & dont rush you at all. It is such a nice treat.

Lovely place to have high tea :)

Lovely afternoon tea. Quiet and refined environment.

Best afternoon tea!

Loved it. Delicious food and very beautifully presented. The place is nice and zen and cozy. Will certainly go back there.

Had afternoon tea at salon Rosie this afternoon. The service was fine, if a bit reserved. The scones were very good, but not nearly enough jam, butter and cream to go with them. The amount served might do for one person, never two! The sandwiches were forgettable, likewise the desserts. However, we enjoyed our outing and might give them another try to see if they have upgraded.