Dairy Queen Grill & Chill in Port Alberni
3447 3rd Ave, Port Alberni, BC V9Y 4E4, Canada
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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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I used to enjoy the burgers here. Went with my daughter the other day, and the burger was so dry and hard it could have taken out a car windshield.
Horrible Dairy Queen location. The owners are horrible rude. Our Banana splits had no toppings. And ice cream was melted. Bypass these guys . McDonalds is much better
I went through the drive through about twelve thirty today and ordered a banana spilt. When I got home to eat it the banana was brown and falling apart, not very appetizing. I took the banana off and threw it away. What a disappointment that treat was. I’ve never had this happen before. What would ever possess the person that made this treat to do such a thing. I will be complaining next time I go there🤨
We ordered banana splits with extra toppings which costed $1.92 extra. There was definitely not anything extra put on. I posted a picture. When we called to complain the woman argued that she put extra on and in the end told us to never come back. We called Dairy Queen headquarters to do a formal complaint. From now on we will support the Dairy Queen in Parksville or Nanaimo.
Last week i was at this location and it will surely be my last. I wipl recommend this to any person i meet or see in the future. Not only was the wait painfully slow, they also forgot part of my order after charging me for it. After waiting 25 minutes in the drive through i was then asked to park where i waited another 15 minutes before finally getting fed up i went inside to see my order had not even been started yet. Instead of being polite and refunding my purchace i was argued with and told the time i waited wasnt the actual time . I had made a point of setting a timer and the total wait time was 32 minutes from the time i ordered at rhe drive through window. The employee can dispute this all he wants but it was what itnwas weather he like it or not. I was eventually refunded my money and told to leave the store which was my pleasure believe me. I understand places get busy. I understand people get overworked heck. I even understand having a bad day. But 30 some minutes and an argumentative employee when I went to get my order.? Extremely poor customer service And it employed making excuses for his laziness. Did not sit well with me or the other patrons who witnessed it.. You will never get my business again. And it is a shame how this location has dropped in it. It's ethics as it used to be a wonderful Restaurants to go to until these new owners took over. A word of advice to the argumentative employee. 1 day you will argue with the wrong person. And he will do more to you than Want his money back? The customer is always right. I would have been the first in line to tell you if I was wrong. But I wasn't. In this instance, anybody who's interested should turn the other way. This is in terrible location
I haven’t been able to order a custom ice cream cake for three years now. First it was because they needed 24 hours notice, fair enough. Then, they didn’t have anyone to do custom cakes (besides all the decorated cakes in the freezer), now they need 48 hours notice. My wife, despite being disappointed, decided to order food. Was told that it would take 30-45 minutes. As she was leaving she slipped on the wet floor. The staff did NOTHING apart from advise her to be careful. Later, the same day, my extra son (a child who stays with us on the weekends), was at the store with his social worker. The staff initially refused to serve them for unspecified reasons. After some time spent discussing it with “the manager” they decided that they could in fact take their order. No explanation provided. Also, I have yet to see a single burger being grilled in the restaurant. Only microwaved burgers being served. Not impressed at all.
Food is always hot. No screw ups with our orders. Son always gets plain cheeseburgers. This is a tricky order at some other places. Staff always friendly. Maybe waited 5 mins. Big deal. I didn't have to cook or do dishes! Requested last minute change to our order no problem! Thanks DQ staff for a great meal and evening!!
The $6 meal deal went to $7 and is now $8 ($9 if you want the chicken). Having said that, it's still the best deal in town for burgers. Great location and staff working hard to serve you well and quickly. Every time I go however I have to run a gauntlet of homeless people either begging me for cash or trying to sell me something stolen.
Food is always good and good staff. Good team here
Bad bad, slow service. Food cold
A dairy queen like all the others
Awsome
I havent been to the dairy Queen since it changed hands me and my granddaughter went there today 11:30 closed why and someone put a bag of garbage on the rail
Cant beat a DQ ice cream cake
Both my husband and I got food poisoning from here that resulted in both of us having to go to the hospital.
False advertising. The listing (right here in Google Maps!) that shows up for this location does NOT OFFER $7 MEAL DEALS!!!! WHY EVEN BOTHER!!! So nothing has happened, still false advertising. Nobody bothered to edit /correct the menu for this location, shows how much they really care or want to be honest! They serve it to go even though I specifically told them I was going to eat in. Why bother????
Horrible, everything is bad! Service, quality and cleanliness are well below the minimum. Avoid!
Kid-friendliness: Great kids menu and plenty of seating/jungle gym seats Food
We ordered a customized cake for my Sons birthday and my son was super happy after seeing the cake. It was perfectly made. Thanks team DQ. My son is regular client of their softies.
Timely service with a smile
Friday night my old man and I went through the drive-through and we got two blizzard s they were score blizzards. So we phoned and the man told me he would put me in the book, and when we can, we could always go and pick up our two med s more replacement blizzards, which I figured was absolutely amazing of him. Today when we went to go get our s more blizzards, apparently our names were not in the book and we now have to wait until that manager is back before they actually believe that we deserve the two free, s more blizzards that in my opinion is very poor workmanship. It would be different if it was some thing that him and I did on a regular basis then it would be questionable but I think this is like the third time it s happened in the last five or six years and I am not impressed with the female manager who works there
Very slow service, very small buster bar
we requested a cup of water from the location on third ave, and we eat here on like a monthly occasion. we were given a cup of water with spit in, i can t imagine what else i ve eaten from here better yet when i called this location, they hung up when i asked to talk to a manager.. they said they will call me back when they talk amongst the coworkers and i still haven t received a call back. kinda crazy bruh.
Great and kind service
Good eats and desserts! Ordered a poutine, ice cream cone, ice cream sandwich and dilly bar for the family occupied a roomy booth in the corner! Excellent customer service on this visit Parking: Unsure of how many spots but close the to entrance. Kid-friendliness: Kids were climbing everywhere after eating their frozen treats... no complaints or awkward looks. Left as soon as everyone was finished to quickly get to a local beach to burn some energy Wheelchair accessibility: Yes!
In a special part of Port Alberni, but very good food. Prices are a bit high for blizzards but still very good
Always great
Excellent food quality and speed of service...we got the two can dine chicken finger deal and had great communication on the time of our meal and that we had to move off to another location for other guests to get their burgers.
I was there & ordered burger combinations & some lady said I did not order combos !!! I know what I ordered & she came off rude and disrespectful !!! I do not suggest you go here !!! I know myself and my family will not go here anymore .....
We used the App to order and it went very smoothly! The bathroom needs to be kept cleaner.
Confused at this location, it does not seem to offer franchise deals as the rest of the DQ s across Vancouver island and BC. Strange, when ordering a banana strawberry smoothie through drive through, I am responded with they don t carry smoothies. Every DQ I ve ever been to on Vancouver island sells fruit smoothies. Is this just another franchise item not offered at this location or are the staff unaware of their own franchise menu. I think I ll pass this location up when DQ comes to mind while in Port Alberni
Pretty run down, but staff is super friendly. Both the root beer and Pepsi fountain drinks were out of syrup though.
Free Internet FTW with the DQ coupons that came in the mail this week. Vegetarian options: Onion Rings And Buster Bar FTW Food : 5/5 |
Its a dairy queen. The ice cream is always good. The burgers are good and the staff have always been really friendly and professional.
No orange Julius sold here and no amazing fudge hot desserts
Smoothie and milkshake machines are always down for maintenance or just down when I go through the drive thru. Not happy.
great ice cream and good service!
I honestly feel like any 3-5 star rating are from the owners making up fake accounts. I did my work experience at this location when the flints owned it. Fast food joints are already questionable but this is by far the worst one I ve EVER been to. Horrible costumer service with small cold portions. Won t fix the speakers or lights in the drive thru. Dirty tables and floors. Staff always speaking foreign language then staring at costumers. No smiles no greetings. Will never ever go there again.
Only place I have been to yet on this island that has an issue with a small Chihuahua coming in while being held... Definitely wont be coming back here to this location...
Friendly staff :)
Best icecream place in the valley!
I like the ice cream and all but they usually mess up the size like I ll order a medium and I get a small or I ll get a medium but it only has a small amount of ice cream in it
I give Dairy Queen a 5 star because well we both had to be patient with each other. My dads car shut down because it was too cold and the guy inside was so patient with us. There was only 2 people in there. I loved those employees they were so nice, it made me think that we all have stresses but we help each other get through it and have patience... It made me really happy.
Excellent service from our cashier, name tag not visible but I think it was an adidas tracksuit jacket
Staff so kind, dont have to wait long
Just as good as dairy queen usually is, but the wait times at this particular spot are insanely high!
Had icecream
Had a burger while waiting for taxi...food was good.
Its fast food what can I say
They did a great job tonight. Im always a pain in the butt, I special order an old blizzard they used to make but its the only one Ive ever liked Seems simple, but when your rushing and busy I understand its very hard. They got everything right and were great even with the rush. Thanks so much guys, your appreciated.
Good service
Havent been in awhile, had the chicken fingers and fries. Found it to be pretty good and the young man behind the counter provided great service
They can be slow sometimes
Dont leave without checking your order when I got home I was missing onion rings,too far to drive back,they dont answer the phone voicemail is full, went back next day and basically called me a liar said sorry we cant do anything closed the window and walked away. they owe me 3 orders of onion rings. Food was good customer service bad.
Its just OK, of you like small portions, really slow service, and just looks dirty and uncared for.
I cannot eat chocolate for migraine reasons. I asked for a Pineapple blizzard or a Banana blizzard with no chocolate. I was told that they dont offer those flavours and Dairy Queen has never offered a non-chocolate option to blizzards. She said that every blizzard has chocolate and that they couldnt make a blizzard without putting chocolate into it. I have gotten a chocolate-free blizzard at this restaurant before, although sometimes the have added chocolate pieces to blizzards that Ive ordered on the ap. The person behind the counter was VERY rude and wouldnt budge for any reason. Just stood silently when I pleaded for a chocolate-free option.
Ugh well was the best thing going almost for 40 years but, i swear the patties now taste like the frozen Schneider pucks, not a fresh taste at all, and the fries were soggy, also did they down size the large drink lately? Literally the cheapest thing in the restaurant.
Well run yummy food for all no matter your income. Looking forward to seeing some plant based options for the beef and chicken burgers in the near future. Thanks loveprite!
im lactose intolerant but the cookie dough reeses blizzard is worth ****ing your brains out
It takes forever to get your stuff when you go through the drive-thru.
Always good for a fast burger or içe cream and chicken strips today
Parking: Can be tricky with the drive-thru. Try not parking on the left, might get stuck waiting for an opening just to leave.
Parking: It can be a little awkward to get to the parking lot, if youre coming from the far lanes.
The desserts have gotten smaller compared to a couple years ago. They have also increased, in price!! However the seating has been replaced+ it looks better. Only ONE till, though.
I am not a fan of the parking lot at all (Hence not a perfect score). Friendly staff even when busy.
Grt restaurant
Horrible customer service. The drive thru system broke down, instead of telling us what happened they made us wait in line and decided that it was ok to tell us minutes after.
Best DQ burg Ive ever had
good service and accommodate to hearing disabiliry
Food is expensive for a fast food restaurant that doesnt have manners, half the time I go there they dont have the masks on, touching their phones * which has the most germs a person can ever touch on the regular* , food has gone to poop, not going again.
Worst customer service they are rude and every time screw up the order.
The kitchen is Disgusting... Inconsistent quality and most of the staff seem to not care about customer service
Was ok....found prices high
Dillybar run
They take to long to serve people
Definitely 1 milkshakes
Always a little slow and not very nice staff or clean establishment but we always get the ice cream we want.
Great staff, excellent product, cleanest kitchen/good prep areas Ive seen
Always a great place to get something cold.
I used to come here after our ball games when I was a kid..my dad would let me get whatever I wanted, so banana split it was, every time... And I could only eat about a half of it til I felt like throwing up it was so big. Still here. Still great
Friendly fast service
Just dont touch the counter
I love the banana split
Got a couple of vanilla cones there the other night. They were very salty and had a bit of a urine taste. Great customer service though.
Always great service, people are very happy serving you. Love the doggie cones, Suzy says thanks
Bit slow but good
Love Dairy Queen its the place in town for ice cream for me and the quick snacks. Sometimes I go there daily. It is good value for your money. The service is usually very good and is close for me to get to. The staff are friendly and very helpful thanks everyone have a nice day.
Ice Cream!!
Good food, good service, do NOT like the parallel parking for waiting
The flamethrower burger is awesome
Some slow service but still worth the wait
Slow service, poor service.. cold food.. its a never again visit that I had
Great staff, however they have been instructed by the owner specifically to put less ingredients in their blizzards. Do NOT look for a good quality blizzard if you are eating here. Best to enjoy another location for dessert (but isnt dessert the whole allure of DQ?). Highly disappointed; this used to be a great location.
Horrible service
Clean tables, nice staff, decent fast food
Its ok
Great service, friendly staff
Was better than the last time we went had more toppings on our ice cream
Don t ask for a cup of ice cream...
Delicious
I love the ice cream and especially the blizzard ice cream cakes
Should have better food safety practices
Our experience tonight was not the good. I stood at the til for almost 3-4, mins b4 someone noticed me, then he moved like a sloth n didnt look like he wanted to b at work. He didnt ask anything, not even if I wanted dip for my 4 orders of chicken strips. We were gun have our food there, but we waited 25 mins for food, n when he brought it he didnt even have my 6 sundaes at hand. Thats when he said what flavors do u want, with attitude.
Ha Its dairy Queen. Way better than rotton Ronnies
Worst DQ anywhere! It gets worse every time I go. This was the last chance and they blew it! Ordered a small choco brownie extreme blizzard. Got a child size and there was no chocolate in it! Looked like vanilla with chocolate crumbs. Went to the take out window and handed it back. Didnt even ask for a refund, I was so disgusted. Ill take my business elsewhere from now on. Avoid at all costs! There are way better places to get fast food in the Alberni Valley!!!
Ice cream yummy
Damn slow.
Not very friendly service..
Had to repeat the order multiple times due to the language barrier of the entire staff only to have our order come out wrong, which has happened four consecutive times. This store has taken a terrible turn under the new ownership. all employees are hired based on the owners nepotism which further complicates things. Canada is a wonderfully multicultural country, but Im tired of getting wrong orders at this location every time because the staff cannot communicate properly. Steer clear unless you actually want a smaller or entirely wrong order and didnt want to use your preferred paying method, cause their card reader doesnt work either. I should also mention that we were the sole customers in the store and drive thru at this time, and the items that we did get in our order were done sloppily ; the sunday topping only on one side and a very plain, obviously skimped Blizzard - which seems to be a recurring theme in this thread.
Is it me or are the dilly bars getting smaller?
Perfect peanut butter, best
Great food, staff are very friendly and helpful plus the only place in town that Let you walk up to drive thuo
Wow.. absolutely no desire to serve people here, the speaking system should have been replaced 8 years ago, I went here tonight with my brother and boyfriend, we placed 3 seperate orders, they where out of icecream sandwiches AND dilly bars My brother ordered a poutine with his girlfriends meal, the guy asked me to repeat that part 3 times and then gave us fries instead, the manager is the biggest cheapskate, all 4 of us agree, never going there again, and before DQ replies, no i will not give you another chance this was the last chance
Fast friendly and clean
Great staff
Slow as hell
Great fast food. Love the onion rings.
Thanks to the cook, Sheldog
It was pretty good today but then ice cream always makes you feel better when your not feeling well
Good food, awesome Blizzards, but everythings exspensive too so.. Yeh its okay..
Service sucks, waited 30 mins for my order
Theremeals are great. I love the meal deals
Great ice-cream cake that satisfies, as always :-)
Food good, but always a long wait for the drive thru.
Love the mini blizzards, just enough.
The slowest drive thru in North America. Staff not the friendliest. I used to like Dairy Queen but now, not so much.
Last time I dined in was a while ago. Sign outside said free wifi. I buy my food sit down to do some research and guess what.....Shaw open....wow your reaching new cheapness heights sir! Also today went in to grab icecream and we now get to clutch a germy disgusting key to use the facilities!!!! Come mon someone with money open a NORMAL burger joint and put cheap crooks like this guy in his place!!!!! Call it NORMAL QUEEN OR JOES BURGER...who cares wont take much with competition like this!!!! Skip it guys
Tasty. The counter guy went out of his way to extend kindness.
This Dairy Queen has gone majorly downhill since the new owners took over! Blizzards are ALWAYS lacking in toppings, nothing but plain white ice cream for the whole bottom half of the cup the last few times we have been here. Blizzards are also so over blended that they are more like the consistency of a milkshake, might as well give me a straw instead of a spoon. Drive thru wait times have been very long as well. We used to go here quite often but I have been so consistently disappointed that I would literally rather drive out of town to go to a decent DQ.
Needs renovations, old building.
If you like your food to take a really long time then go here.
Good fast food and ice cream for decent price.
Good staff, fresh ingredients
Always good treats
Dairy queen has always been popular in port alberni best shakes and Sundays,burgers are okay also.
I love their Buster Bars
Great ice cream can be slow on drive through but still good product
Had hot fudge Sunday, very good icecream with friends... friendly, fast service. :)
Burger deals!
Great $7 meal
#sweet #DESERT #sundaes
Its true it is amazing. So glad we visited
The ice cream and smoothies here are really good.
Good ice cream here. Drive thru has a line up, but it moves at an alright pace. My favourite is the ice cream cake.
Absolutely love love love there ice cream its best
I love the ice cream
Google say your open till 11 on fridays and so does the hours of operation on your door yet when I go to get icecream at 10 15 you seem to be closed. Not impressed with this location at all.
The staff is friendly and the food is best fast food in town in my opinion. The restaurant could be a little cleaner.
Slow service.dirty pop machine.
Its a DQ...with some good package deals. The burgers are ok, the sundaes great. The drive thru service is a little slow...but expected considering the minimal staffing.
