McDonald's in Port Colborne

What can I say about McDonalds that you dont already know. Its McDonalds

This one is notorious for just redunking their fries instead of just dropping fresh fries. Its super frustrating Do I really have to ask for fresh fries everytime?

I love this place one of my favourite fast food places and the workers and really friendly

What can I say. Some times the foods good sometimes Id rather lick white dog crap. Its a 50 50. Friendly staff

its always a great experience when i come here, staff is super friendly, food is always fresh and they will fix there mistakes for you in seconds!!! love this mcdonalds

Put an order in through the app for pickup and they still screw it up lol not the first time either...

Always a great experience coming here, staff is friendly, food is fresh and accurate

The most homey McDonald s I ve ever been to, the older lady is so friendly and sweet, she called everyone honey. It s clean and not busy at all like other ones. Food

Always check your food before you leave, twice I have gone through the drive thru, and when I got home, I noticed I was short a medium fry, and the fries I did get were cold.

This place is a joke, go through drive thru and they make you park so that there times are good. Waiting 20 min parked for a double cheeseburger......horrible service I wont be returning

Good breakfast hot and fresh

absolutely horrible service during their night shift.. i paid for my meal.. nobody came to the window for over 25 minutes.. i was astonished at how long it was taking.. all i wanted was my money back but nobody came to the window.. i even tried waving someone down.. after about 30 min the lady came to the window and after i politely asked for my refund she responded extremely rude..

Very good coffee and price.

This McDonald s is sooooooooo slow, I only ordered a McDouble and a drink and I ve been waiting at the window for 8+ minutes

Too much waiting period even though there is no crowd.

Got through really quick despite it being busy, order taker Jordan was great and super friendly. As I said it was busy but everone there greeted me with a smile. Great job, will be back.

Lit

Usual good but varies, I just send back and they adjust. Very good that way. If Im paying, I want a hot sandwich or beverage.

Ok

Its mcdonalds

Slow lazy usless

Service was slow (over 10 min from time food was ordered) and they no longer offer free refills on fountain drinks.

Matt came to our table to ask us how everything was. We let him know that we had to go and ask for our shaker fries back at the counter. He was very kind and generous and offered to give us an extra large fry on her next visit. He also gave us an extra shaker fry seasoning packet! My son and I love the ramen noodle flavored shaker fries! Great job in ensuring customer satisfaction and going the extra mile! Thanks Matt!

Parking: Plenty of parking Kid-friendliness: Yes Wheelchair accessibility: Very wheelchair accessible

Used drive through. Efficient

The service at this location is subpar and the staff dont seem to care at all? I constantly getting my orders wrong and often have to call in for stuff I ordered but did not get, and now we check our bag to make sure every time otherwise we end up driving for another 30 -40 mins to get our order right, and thats the last thing I wanna do at the end of a long day!!!

Cant seem to get my order straight at this location.

Ordered an Egg McMuffin double toasted and it was completely charred! Do better!!!

This establishment is right at the entrance of the highway (I believe the 58) on Ports side. It has wheelchair accessible parking and automatic doors. There is a ramp as well and everything is on one floor. I regular this place, I usually go to the drive in, but sometimes I eat in. The food is good, the service is alright. Its a fast food joint, nothing too special. There are some decorations on the inside. They have a multitude of seating, booths, high chairs, round tables with patted seats and more. Though one thing to note, is there is generally a lot of people who sit there (and make a mess too) so sometimes youll find tables that havent been cleaned yet. It is also close to a school so there will be teenagers there quite often, some rowdy, some not. But be aware. When ordering, you can pre order on the Macdonalds app, and they will have it ready when you arrive. They have skip the dishes as well. If you enter the drive through there are 2 lanes for ordering, that merge back to one lane to pay and pickup food. If you enter They have a couple digital cashiers that you can pay with card or phone. Or you can choose to pay at the counter (I recommend at the counter especially if you have a CAA membership since you can get a discount with the card). The average amount of time I must wait to get my food is about 2-5 minutes at the drive through. 2-7 minutes in person, and if you order ahead they typically have it ready by the time you arrive and its an in and out deal. The place has free WiFi you can connect to for anything you may need there. For the years I have been going there I think they have only messed up my order a handful of times, and each time I was able to have my food remade. Overall, its a good fast-food place. Its alright for meeting up and having a chat, but I would recommend finding a quieter place to eat.

I ve been going to McDonald s for a lot of years,, but the last few the service ,, friendly and accurate have surprised me . Thanks to the staff at drive thru,, my food is hot and I m not sitting in my car for 30 mins waiting Kid-friendliness: The staff makes a special effort with the kids my kids always loved going to McDonald s,,, what kid doesn t ?? Right ?? Wheelchair accessibility: They have a large parking lot allowing people with all different challenges to safely get in and out of the restaurant

i ordered a med apple juice, its the only drink i get from mcdonalds and this is clearly not a medium. i asked the girl to correct it and she insisted it was. is this a joke?

I think the best thing is the customer service since they are fast and efficient and in this hectic world that is appreciated, I love their ice cream cones and their chips (try that combination)

Seriously, the staff are in dire need of customer service training. They push you to use the app. So I downloaded the and. Order on it, and I tried to get a muffin and a coffee. You would think simple. I decided to do pickup inside. The order wasnt ready, and they also didnt have the muffin I chose. I got so just take another kind of muffin I told then we didnt have the ran - luke geez and still the coffee wasnt made while I had this stimualting person snap back at me. I called and aranges a refund. Went in the next day. It took 15 minures to be noticed then again was rudley spoken too by no less than 2 counter reps. Took me 40 minutes to get through what was gping on and i even told them the code words. IM IN THE COMPLAINT BOOK - just brutal. Its not first time. I ordered fries. Was rold condiment were the bag. Nope. Etc etc etc Horrible service and attitude.

Fast service through the drive-through, attention to detail. Food was hot.

I hadnt eaten at a McDonalds in a long time (even though my kids bug me for it frequently). Food quality/sizing is WAY down and pricing is crazy high now. More a reflection of McDonalds generally than this 1 store. However the staff were friendly but slow. Brought us 3 cokes when we wanted to fill our own pops and we werent allowed refills. Had a CAA discount meal and i could only get 1 of those per membership which seems stupid.

Super slow service at leat for past two years..

Awesome

Slowest service, please improve

Drive thru needs to be trained better...

Port Colbourne, haa been getting horrible. Service is slow. 20 minutes for 2 coffees. Lots of mix ups, understandable but not when its repetitive. Some staff arent friendly. I know customer service as i have in the field more 30 plus years. Some staff argue with others team members as well as delivery guys in front of customers. Its absolutely insane.. Seeing that makes you walk and not come back.

Double check your orders before leaving drive thru you sometimes get surprises of other peoples orders

Its a mcdonalds, but the service is very good.

Best mcdonalds for coffee hands down

Decaf coffee is often cold.

What I ordered: two double cheeseburgers with no onions, two double cheeseburgers with no mustard and extra pickles, and one medium fry.. What I got: two double cheeseburgers with no onions, a double cheeseburgers with no mustard, no onions, and extra pickles, a mcdouble with no mustard and extra pickles, and no fries.. Not too happy about that and wont be returning.. I never even ordered a mcdouble and they didnt put onions on my cheeseburger plus no fries that I paid for.. not to mention that I had to sit in the drive-thru for like 10 mins trying to explain my order and each time they got it wrong..

Generally, they are great. I go often for breakfast. The staff is absolutely lovely to deal with however - there are quite a few times mistakes are had with orders. So that s why the mid range review. Still a million times better than any Tim Hortons in town, and will continue to go regularly. When I have the time to get my order corrected they always do so happily without question.

Slowest service ever

Great Staff Here

Gave me a sonic mcdonald box but did not give me a sonic toy. They gave ne a minion not happy super sad actually. Im a certified sonic fan and this was outragous

Most employees are rude, service is very very slow...

Go to McDonalds New Years day, placed my families order. I sit in the drive thru for a little over twenty minutes for 5 cars ahead of me. A long wait in the drive-thru by anyones standards, but its New Years and very likely short staffed, I get it. I get my order and take it home, no hash browns. I call and am told that McDonalds will replace my entire order for my troubles. They take my name and I can have the entire meal replaced whenever. Fast forward today, go for my replacement meal and am told they are only replacing one meal and that will be 40 odd dollars. Not impressed at all, I pay it. Get my meal home, hash browns are undercooked and my egg BLTs that were supposed to get on bagels, were on English muffins. That does it for me, Ill never be back!

6.99 for a six piece chicken nugget is ridiculous, I bought a 6 piece nugget and a quarter pounder with cheese meal came to 24 dollars, thats way over priced but the service was good

Coffee tasted burned and no longer has muffins.

Never put napkins in bags. Very frustrating.

Its McDonalds some are good some are bad this one is good

Linda and Lisa are the best worker morning workers !

Fantastic customer service staff was super friendly and helpful

Vegetarian options: Great staff

I was there ordering for a friend I dont eat at McDonalds because of my allergies

Probably the best service received from any local mc Ds Vegetarian options: Only fries or baked goods n ice cream. Parking: Tons of parking around the entire restaurant Wheelchair accessibility: Theres wheelchairs accessible parking at every entrance

Three times in a row they ve gotten my very basic order wrong. You can t call them to give them feedback though, the call disconnects automatically. How hard is it to remember to put sausage on a sausage breakfast sandwich..

Vegetarian options: Lots of , like Veg burger , fries Parking: Easy to get the parking Wheelchair accessibility: Yes very easy

This McDonalds has to be one of the worst Ive been to. Ive gone through the drive thru multiple times and they have gotten my order wrong more than once. Against my better judgement, I went again today to get the new Smokey Gouda breakfast sandwich on a plain bagel. After repeating my order multiple times into the speaker, stressing it was the new smokey gouda breakfast sandwich, the person on the other side was completely silent. I had to ask her multiple times if she got my order, to which she replied yes. I could see on the screen that she typed in McMuffin and I said no, again it is the SMOKEY GOUDA ON A BAGEL. Again silence. Asked again if she heard my order and if she got the extra hashbrown I also ordered and she said yes. I paid and was told to pull up to wait for my order. Another car was ahead of me and after giving them their order the delivery person confirmed to me that I was waiting for a bagel breakfast sandwich and they were just getting my extra hashbrown ready. After waiting 10 mins I was given the order and I only checked for the extra hashbrown to make sure they hadnt missed it. I should have checked the sandwich but it was at the bottom of the bag, and I assumed after repeating my order numerous times they had gotten it right for once. Only after getting to work did I realize they had given me a BLT! I hate BLTs and this is not the first time they had replaced my bagel breakfast sandwich order with a BLT. The last time it happened I called and a manager took my information down and said I could come by for a free breakfast sandwich. When I went in the next day the person at the drive thru said they had no record of the complaint and was quite rude. I called again today and spoke to Dan who was very nice (this one star is just for him). He assured me that they have my information down and I can get a free breakfast sandwich with no time limit. Lets see tomorrow if hes being honest. If not, I wont ever be back again. UPDATE: Went the next day and got the free breakfast sandwich. Did have to wait a bit but at least they got it right this time.

Really good they were fast

Unorganized and understaffed . They should have more staff on busy times and know how to manage in-store and drive through together.

Great place to grab a Senior coffee.

Its exactly what youd expect and want from a McDonalds. The service is great. Everybody was nice that I dealt with the two times I went. The food was exactly how I ordered it and came out reasonably fast considering how busy this McDonalds usually is. There was a wonderful lady who brought me my meal twice and she was very kind. Although McDonalds is still a little overpriced for what it is and obviously not the healthiest choice. It is still convenient and with a coupon more reasonable than its competitors without a coupon.

Parking: Lots of parking Food

Its like eating in a factory with all its modernization. At least the other fast food places look like real restaurants

Terrible service terrible food couldnt get a order right if there life depended on it avoid at all cost

Not enough staff on hand. Waited to long

how do yall forget to put a 10 piece nugget in for a 10 piece nugget meal like thanks I dont get dinner and we cant drive back its not the customers job to make sure all the foods there

This location is one of the best Ive been to. Very clean. Fast service. Friendly staff. Food was excellent.

NEVER Again! Undisputedly the worse McDonalds in existence. I stopped going to this McDonalds years ago due to the burnt little hockey pucks they call an English Muffin used for breakfast sandwiches. I went back a few weeks ago and ordered a Shamrock Shake, cheeseburger and fries thinking they must have changed. They had, the food was worse than ever. The Shamrock Shake looked unusually dark green in colour and when I put the straw in and took a sip my mouth was filled with an overwhelming taste of mint and was liquid...it was not shake. I felt sick the rest of the day after that mouthful. Whatever was at the bottom of that cup was not shake. The burger and fries were ice cold as if they had been sitting on a countertop for hours, no trace of heat. Today I went back thinking they could not mess up a breakfast order. I ordered hot cakes and they too were ice cold as if they had not seen heat in hours. Needless to say both days the food ended up in the garbage. It would probably help if adults worked in this place. Both times all the workers in the restaurant were no older than 16. Get some adults who know what they are doing and probably care...not kids who dont know or care what they are doing. Or are they going to wait til someone comes down with a wicked case of food poisoning.

We got the dollar deal drinks for summer and it was fine. They have a no refill policy at this store only and it is stupid. The seating in the restaurant is so uncomfortable you can only sit for less than 5 minutes. I guess they dont want anyone to stay very long.

Exceptional service and quality. Very surprised!

Ordered 4 breakfast sandwiches. One had eggshells in it. Two were ordered with canadian bacon... they came with small bits of regular bacon. Tried to call them ... no answer on phone. Never going back!

Decent for a mcdonalds

Came at about 8:30 06/30/23 team working was great working together. Who I assume was the manager handed me and my friends our food very nice. Keep up the great work

Lesprit déquipe nexiste pas dans ce McDonalds !!! Cest une honte !! Les jeunes employés devraient aider les plus âgées au lieu de poser leurs derrière tranquillement peandant que dautre travail ! En plus de la cohésion les commandes serais servis plus vite ! Bonne chance à la dame qui nous a servis, létoile est pour vous ! Force à vous !

Great food and service

Took them twenty five minutes to get an order of two cheeseburgers, five drinks for Curbside and the 2 burgers Where extremely dry No flavor to them whatsoever. Would avoid this location at all costs. Food

Went threw drive thru waited 20 mins On top of a half full large fry that the manager herself filled! because my partner asked for a manager at the first window they didnt take my code so my discount and points were lost. I also got a snack wrap with spicy chicken and my partners big mac hat hot sauce on it ... i couldnt eat my wrap im pregnant and it makes me sick. Everything seemed to add up to ppl punishing us for complaining ...

Its McDonalds.

Worst McDonald s to ever exist. Like actually a total waste of time. Just drive to welland.

We went to the drive thru were told to wait a minute 11 minutes later we were still waiting with 4 cars behind us. We gave up and left! Worst service ever!

really enjoyed it

I dont eat McDonalds but love the ice coffee always cold so its nice in summer

Great store

Hairs have been found in our burgers very often

The place was a lil dirty, but we were there just after lunchtime...

VERY RUDE STAFF UNPROFESSIONAL HAVE NOTHING GOOD TO SAY SAD !!!!!

Food was as standard but we had several orders and each order missed a food item. The ketchup dispensers, both not working. No napkins, and the drinks area was messy.

Ok food ok prices Parking: Ok parking Kid-friendliness: An ok place to bring your kids

Its McDonalds, if youre looking here for reviews then I dont know what youre hoping to find.

what a good service even with a small incident of my son they behaved with the height of the situation

Im sorry to have to put this review, as i went to the bathroom there was a woman in there, im pretty sure just used drugs as it smelled so bad that it made me feel dizzy. They need to pay attention to there bathrooms

Fast and consistent food quality. Nothing to complain about with McDonalds

Ordered BLT bagel. They asked which bagel and told me what was available. I asked for Everything Bagel. Paid, got to the pick up window, and was told, oh sorry we are all out of Everything Bagel. Very frustrating!!!! Why tell me it was available, make me pay for it, and then tell me it is NOT available????

Clean, fast service, great staff and lots of parking.

As expected, decent

A SHOUT OUT TO PARKER! He is a very polite young man. Came around asking if our food was great. Matt was pleasant brought our food to the table. Came around also checking on things. Great service Food

This is the second time I ve gotten nuggets and one at the bottom has a bite out of it literally disgusting

Awesome!

My mom, myself and Buddy shared some vanilla ice cream cone, and its good, and yesterday my mom, myself and Buddy got cheeseburgers, except my mom who got a cheeseburger without pickles, and ketchup.

Worst McDonalds ever I have never been to one that makes you pull up every time becouse they are so slow should not even have a drive threw

If i had a dime for every order they get right i would have $0.

Meals where not sloppy, assembled with care. Not a long wait drive thru was wuick Parking: Ample parking spaces available Wheelchair accessibility: Standard accessibility parking spaces

Sadly this Mcdees location has become the worst experience for me personally over the 2022 Calendar year. I do understand theyre busy during rush morning hours but McDonalds pricing if you havent noticed is ridiculous these days. That said, you can ask staff @ this location all you want about how you want your meal prepared to your liking, but requests are disregarded. Fortunately I dont have this experience @ every McDonalds location so if HEAD OFFICE or management @ this location reads reviews or even cares about their customers experience, DO something please ?

If I could rate -5 stars I would. THE WORST MCDONALDS EVER and I have low expectations of fast food restaurants as is. Drive thru? Yeah be prepared to wait 20 mins for your food and then have someone come out and ask what your ordered. Buns are always rock hard. Always missing things in the order. Chicken nuggets are chewy and nasty. Every single time. If you ever want hot soda pop then this is your place because they hate ice. Just absolutely disgusting all around. Never fails to disappoint.

Pleasant staff fresh food

Im loving it! Parking: Lots of parking!

Often my orders are mixed up or machines have been out of service.

Service was fast and accurate. Staff were very friendly

The manager Matt was very friendly & helpful & he made a 10 year old girls birthday very special. Good experience!! Kid-friendliness: Treated her very well & made her feel special.

Port Colborne McDonalds has the most disgusting food I have ever had at a McDonalds anywhere in Canada. . I asked for well done fries they came cold and uncooked I took them back to be served the same fries. I asked for fresh well done he said these are fresh how well done do you want them very rude young man. I received the same cold fries I was complaining about. The big Mac was cold with so much sauce on it I wore it. I am so disgusted in everything from food to service!! I will Never come back to Port Colborne McDonalds ever again and will never recommend to anyone Very Disgusted S.Reilly

I come all the time to this one and I go at 9:30 one night and sit at the speaker for about 10 minutes and not one person answers so I have to go in and place the order. They are closed just not doing there jobs

Cant wait to lose at monopoly again here ! Love their poutine.

Basic fast food. Fries were under salted, but they were fresh. Kid-friendliness: No complaints from my picky eater when ordering a McNugget Happy Meal and he always looks forward to the toy.

Terrible service. Lady claims that there are no refills due to covid.

11/10 for the strawberry banana smoothie. Thank you to the artist.

Very nice Halloween day nice to see different faces today lol

Very clean and friendly staff

Its a McDonalds.. Not much else to say really. They get your order right most of the time. Staff is friendly. Its a bit slow but, again.. Its a McDonalds.

Im lovin it

Brought the family and part of the order was a double quarter pounder. I received a single quarter pounder with the slip stating it was a double. No biggie was nice when I went up to have it corrected. The woman in front of me at the counter then over heard a guy from their assembly line state I didnt have enough patties and was hoping she wouldnt notice that i only gave her one could not beleive what I heard. They were very busy and I watched the kitchen staff never stop. They were working hard and I can understand mistakes happened and I dont mind waiting for my order when their thay busy but what he was caught saying was absolutely unacceptable. To the rest of the hard working staff, great job. To that one individual, your ignorance, negligence and lack of communication with your team proves your poor work ethic. Please learn from your mistake and stop bringing your team down

They ran out of hot cake mix.

The people were very respectful the service was excellent and it was clean I road in on my horse Food

I love curbside ordering. I hate that the seem to miss no salt on fries most times.