Mary Brown's Chicken in Port Moody

False advertising! Big Mary the size of a snack size at Popeyes or a fancier junior chicken. Don t go hungry.

Messed up order. Small coleslaw is equal to a spoonful. Not very tasty compared to other chicken places. Much better places for chicken close by. Update. Coleslaw even smaller. 4 dollars for a spoonful. Avoid this place

Halal and great

Sonia at the front counter was friendly and helpful as well as smiling/welcoming for sure!!! I will be a repeat customer who will be visiting here regularly!!! Thank U!!!

Like any fried chicken place

Good service

I like how the chicken were made. It rich with taste and so tender. Its will make you want eat more.

Juicy and yummy.. Very good services Very nice ambiance Food : 5/5

Very tasty chickens and I love it.

Great taste, yummy anand well cooked but the freshness and juicymess of thr chicken is maintained... Excellent customer service... Food

The chicken is so good and potato wedge is so soft

Bad service The staff is not bolite and rude Food

great food and service!

Best chicken Sammy Ive had in awile

I just ordered some tenders but it was so greasy, every time I drink coke after a bite my mouth felt like it was glazed with oil. It gave me a headache and I feel nauseous and bloated after. Go to churches instead

Im from Newfoundland - I ordered through ubereats and I forgot the gravy. Tried to order it was way to pricey - called them to get them to add it to the original bill - they were very accommodating. Making Newfoundland proud with the customer service. Thanks for doing a great job and giving me a little taste of home on Canada day

This place is hit and miss but a word of advice if you see the older middle eastern man in the back preparing your food. You need to immediately walk out he has no clue what he is doing. The one time I order spicy he put so much of that red seasoning on I couldnt breathe and I love hot food. The second time I got regular chicken it was the blandest plainest piece of chicken ever same with the Mary brown chicken burger. I guess one person was happy my dog who got half of it.

Good food and portion size considering the price, although they use to have better promotions. Friendly staff and fast service. It would be nice to have more seating spots.

Excellent chicken foods and great customer service

Food is always fresh.

the fried chicken was very delicious and i love the service given by their employees.

Food is always fresh

Excellent food and service was really good. I appreciate all the staff who provide the fresh food.

Always amazing

First time trying it. The potato wedges were incredibly and the chicken. Unfortunately, tho, I ordered two big Marys. When I got home, one had no pickles, and the other one had no lettuce. A little ridiculous taking into consideration there were only two customers at the time

I ordered chicken taters from this shop at Uber eat. There is a curly hair on the deep fried chicken. I dont know what body part this hair belongs on .UNACCEPTABLE!!!

Mobile app order 30 min; ordered and showed up 3 min early. Was not ready until another 30min later . Terrible service. I even paid in advance too.

The employees are great and the food is delicious

Ordered 2 sandwiches and it was nothing like the picture. Really dry, had no sauce (in the picture the chicken is covered in sauce), barely any flavour. Doubt Id ever order here again.

3 dry, tasteless, unbreaded chicken strips (looks like it didnt adhere), some average chicken bites, and some average fries for the low low price of nearly $30.

Its a fast food chicken place. If you want unhealthy, greasy and caloric food, this is your place. I give it 3 stars because it wasnt completely gross.

I ordered off the Uber app It took a while for the food to come so I made a review online and I got the message from them not sure if it an auto message but the foood was not good it was very cold/warm at best and it was not very spicy it was only the sauce the had on the bun that was spicy I was not very happy

Horrid customer service will ensure I never come back here

Waited 45 min for a mobile order which turns out was ready after all, they just neglect to tell you and stash it out of sight. Wasted my time waiting around just to get old cold chicken. Meanwhile the app still showed the order as in progress and not done yet. The prices also went up a lot.

Excellent service

Best as always

Feel like home

Amazing food I wish they open in Burnaby soon

They have this $8.99 two piece+tater+roll combo that is great value. Only issue is the spicy chicken is too damn spicy! The seasoning is put on unevenly, so you get bites of regular flavor, and then bites of fire.

Average chicken place compared to other kfc style restaurants. Value on daily specials good.

Good quality of food. Good customer service.

Ordered delivery through Uber eats from a Port Coquitlam address and they sent food from Port Moody store and it was stone cold and awful. No idea why they did not deliver from the Port Coquitlam location which is less than 3kms from my delivery address. Will never order again or go on person. Very bad experience.

rahul and sonia did great coustmer service.

Rahul and the staff are great. The store is always clean and the staff are genuinely friendly. Other establishments should model after this store.

Great food, fast and friendly service! We have enjoyed Mary Browns chicken both for a lazy night at home and their catering service for an event. Both types of experience have been consistently amazing, with tasty food and fast turnaround time. Thank you and best wishes to your business!

Great experience for a fast-food fried chicken spot. Staff are efficient, friendly, bring your order to your table. Chicken is not overly greasy, well flavoured and good sides. The atmosphere is bit soulless, but it s a fast-food spot, expectations should be that it s clean and comfortable - which it is.

Good fast food joint!

Excellent place to go out and eat. Located in a nice area of Port Moody. Super nice staff and the manager is real down to earth. Clean and hospitable environment. HALAL FOOD, highly recommend to any Muslim families in the tri-city area. Dietary restrictions: Halal

Bad bad bad

Just went and picked up lunch one day they gave me one extra piece for free and it definitely came in handy as I had a long day at work

Great service, great food and very friendly staff! Always come here!

Very tasty fried chicken

Online order system is terrible. It s not user friendly

Ayyaz, manager of this store, displays nothing but excellence and kindness to his customers. Always greeting with a smile on his face, he s been very kind and tentative to any needs, and remembers little details about his customers all the time. You will not be disappointed

Was so excited to try this place out when it came here. Ordered ahead had to wait for order on arrival Wife had to go in as there is no Parking anywhere so I drove around waiting for her. Got our meal home chicken was mediocre at best very greasey. Always give a place a second chance our 2nd time was better but still nothing to write home about. In a pinch I would eat here again but its not high on my list with lots of great spots in the Tri Cities

Workers there are a bit nosy

Ordered take-out through the app. I went to pick up my order and I asked if the sauces I requested were packed. They said Yes, Yes. Got back home NOPE.. nothing. That s when I had realized that her response when I asked was that they couldn t be bothered. I phoned them to let them know what happened and the girl on the phone basically laughed at me. I won t be coming back because my interaction with the two girls working this evening shows they could careless about what customers want.

I love mary browns

so yummy !!!!!!!!!!!!!!!!!!!!

This place is amazing- the food tastes yummy and the prices are great as well :)

Best chicken place ever! I live for big mary mondays! Kid-friendliness: Yummy for all ages

Cheap, but quality

Amazing staff, very friendly, and food tastes amazing.

Good food and clean store

Excellent!

Service has been far better previous visits

Arguably the best fast food fried chicken i have ever tried. Staff was friendly and helpful. Nice to see that the food took some time to prepare and wasnt ready in 30 seconds. Only reason i ranked it 4 stars is because it is pricey. You can certainly take advantage of value meals however the majority of the meals prices warrant an in dining experience.

I regularly go here for lunch. Amazing food and service every time. Make sure you check out their app for deals.

Yesterday we ordered the 9 piece feast with split original and spicy chicken and bogo big Mary Sandwich with cole slaw and 6 pcs of butter biscuits. You can order a choice of all white meat which are bigger in size. I love this fast food because I used to eat it back in the Peg my hometown.

I am a huge Mary Browns fan and while the Manager and staff at the Port Moody location are very friendly and kind we are often waiting 10 - 15 minutes for food when we order for pickup at a certain time. Tonight I placed an order for pickup at 6:30 and my husband arrived very early and asked if he could pick it up before hand and he couldnt, which was fine. When 6:30 rolls around the order is not ready and hes asked to wait 5 minutes....which turned into 10 and then almost 15. In short, excellent food, but frustrating wait times.

Some of the most genuine and kind souls I have ever met in the fast food industry. Their chicken is a must try, I ve never had anything this good in a long while! I ordered the Big Mary with a poutine and it was by far the best the best chicken meal I ve had in PoCo.

Had the spicy burger and the chicken was a nice big portion with a good kick, but the bottom half of the bun was cold. Also, far too much mayo that I was scraping it off half way through. I may consider trying it again though.

Macaroni salad was inedible. I guess I am just used to eating at Popeyes. This place was disappointing

Been ordering here for awhile , unfortunately today it seems they were slammed and understaffed. My partner waited 36 minutes after ordering and ordered 3 Pcs of chicken, poutine with fried chicken in it and a spicy chicken sandwich - unfortunately after the long wait and driving home they opened the poutine to find the chicken they paid extra for wasnt included. Still tastes good, but make sure you check your food and get a receipt.

Delicious

I want to share the worst customer service experience that I ever had through out my life. Went to pick my order and the person at the counter did not make an eye contact, kept ignoring and was not doing anything. I called her and told my order number, she told me it is going to take another 5 minutes and took almost 20 minutes. I noticed there was a bag ready with food with my name on it and drinks were not ready. She kept me waiting for 20 minutes just to get my drinks from the fridge. When I asked her why she did this, she just giggled no apology no empathy. The owner should look into this instead of just paying to lazy peeps.

Its my first time experience with this mary brown s. when i just entered to mary browns i met with the cashier, who told me about the menu over there and i really appreciated their staff behaviour and they also serve me best quality of chicken. I wish to visit in this mary browns again and again and i hope they will serve me this kind of service. Thankyou all staff members to offered good services with a good atmosphere.

Hey, I just want to share my experience that i had, i love your service and food. I just ordered 6 pieces of chicken and fries with small gravy that was really delicious. Employees are also well prepared whos doing well for us. Thank - you I wish to visit there soon again.

i sure was big and spicy

I accidentally order food from the wrong location, this person/cashier was so patiently looked into the web and make me a new order. Sorry madam I was rude on the phone. I went back to pick up the order and it was fresh and tasty. Thanks Parking: A lot to street parking

Lovely Resturant! Incredible staff!!

The employee that helped me today was Sonja she was incredibly nice and made us feel comfortable Kid-friendliness: Always happy and clean

This marry browns has exceptional service and is very fast with incredible staff. The service is very fast and hot like it just came out of the oven.

This place is awesome! The staff are super friendly and courteous! Such a wonderful experience! The food is fresh, and ready quickly! I tried the Spicy chicken burger, the poutine, the coleslaw and two Spicy chicken pieces! Everything was just PERFECT! I also loved the gravy on the poutine, very rich in flavour. The chicken pieces are well cooked thru! The food is not oily or too heavy like some other places. This location is extremely clean, and beautiful inside. Also if you only eat Halal, you should try this place, it is Halal! I definitely recommend this Mary Brown s in Suter Brook Village! It s a gem!

Big Mary Monday is my favourite!

Great restaurant, experience as well as outstanding food!

Customer service is great, and food is good as well

The pop in chickens are super delicious and i can t live a day without them

i loved this scrumptious chicken. it made my taste buds flower with flavour

The food was delicious and served hot. I ordered chicken strips and a big mary combo which has been my go-to order since a while now. The staff was very friendly and patient with me, such a nice vibe of the place. No matter what time of the day I visit the restaurant, it is always clean and perfect for dine in. Definitely coming back again soon!!

Excellent food quality, fresh and made to order, very welcoming service and demeanour. The owner served us food to our table himself. Offered free taters if wait for chicken is over 12 minutes off-peak. May this business be blessed and continue to grow with the quality they strive to uphold. It s a bit on the expensive side, but definitely worth it. Dietary restrictions: Halal

Super nice staff and the manager Rahul is kind and helped me when i needed it. My girls enjoyed it. Will definitely be visiting again Thank you Rahul & Sonia Food : 5/5 |

I like spicy more than regular. The sides are pretty good as well.

Very nice and clean place with delicious chicken tenders. Highly recommended, especially if you eat halal. Also, special thanks to Rahul for his kind and welcoming greetings

Incredible chicken. Mary Browns fried chicken is very much superior to that of KFC or Popeyes.

Love it.

Always great. Best chicken in Canada.

It was truly a surprise to discover this fast food. Way better than any other fast food Ive tried yet. You can see that the burger is made of real chicken.

I used to find this location very good and visited regularly, but I recently had issues with the food I got on two separate occasions. One of those times I sent feedback to them and didn t hear back, and the other time I called the restaurant and they said they will take down my info and call me back later that day which they never did. Update: don t even bother reaching out to them, the response they post here is just a formality. I emailed them and they didn t respond. Both my complaints were regarding food safety issues.

I just want to say that the food is AMAZING!

The food was really good and I was greeted by some really nice people. Thank you to Rahul, Kajal, May and Soniya. The manager Nidhi was very kind to help me out Kid-friendliness: Very nice greetings

Consistent 5 star food quality and service! Will continue to be a frequent customer!

5.5 out of 10 this is definitely a step up from KFC and the closet one to Popeyes. Got the spicy and normal chicken both of em was decent.

Great service, the food was hot and tasty, the staff was friendly and great

Good for a quick eat. Does not match up with Popeyes.

Been here a few times. Service has always been amazing. Super friendly staff (in fact probably the best service Ive ever received for fast food). Food is great as well. Will definitely return.

They kept on messing up my order and takes a long time. It seems like that the staff was talking to each other and taking way longer then how long it should

Horrible customer service. $10 for a chicken sandwich but they aren t allowed to give you a cup of water Update: I have sent an email to the address you have provided and have not received a response Service

The signature main stay recipes, aka: original or spicy chicken anything (sandwitch, tenders, and popcorn) is really good. The chicken sandwitch is made with real chicken which is solid with a nice crunch, yet moist and balanced with simple toppings. However outside the few original menu items, is where the enjoyment ends. We ordered a poutine which is made with potato wedges and a jelly-like beef gravy and cheese curds. These could be called the correct ingredients but it was difficult to get past the ratio mishap. We were told, the order is 9 potato wedges with a scoop of curds and a portion of gravy. When the order was up, it was a flooded mess! Do you want some chips with that order of gravy? (See photo) We politely made a complaint asking if a few more potato wedges could be added to fix this, but the unconcerned employ had nothing to offer. No added potato wedges, no refund, no care. My advice: if you are still persuaded to order this, ask for the large volume of gravy (which really isn t very good) On the Side. Following the menu rules was more of a priority than costumer service and satisfaction. This alone has given us reason not to return, especially when there are so many successful fried chicken competitors in our area. I am so sorry Mary (refering to the founder), but you would not be proud of what has happened to your name. This is another example where franchising ends up getting the cash but loses the loyal fans.

The food was good. My first time. Just disappointed that we didnt get the split order of chicken that we ordered. Only got regular, but wanted half Honey BBQ.

Any food establishment that does not provide a free cup of water along with a meal purchase only deserves one star.

Great service, friendly crew.

This place has amazing service and everyone is so friendly. Also the chicken is very juicy and tender yet crispy!

Friendly staff and great atmosphere!

The staff was very friendly

Chicken is really good. Sometimes they dont put enough Buffalo sauce on the strips or burger which is annoying.

Great food, great service, great location. Wonderful halal option for anyone in the tri-city area.

Amazing food and service

They water down the batter now so there s almost no breading on the chicken and the tatars as a result the food has no flavour and the sandwich has too much mayo. They cheap out at this location. Don t bother. Drive to poco instead

Good food, great service! The substantial weight of the takeout bag was a good surprise.

It was a good experience, the quality of the food was fresh and good, and especially the behavior of the staff and the owner of the restaurant was excellent, thank you

This place does like 3+ different types of potato! The mysterious orange spice dust is very special to me. Dude mopping got it going on! Vegetarian options: Potato! 3+ types of

The staff are slacking off. I am at the restaurant right now and it s in a condition of disrepair with chairs scattered everywhere and chicken scraps all over the floor. Meanwhile, the staff are chatting. They re so busy chatting instead of serving customers. It took over 30 seconds for the staff to notice a customer is standing behind her. The customer service is extremely unacceptable. More supervision is needed.

The girl working there, Nidhi was a good help and wasnt annoyed with me when I made a mistake with my order but helped fix it right away! 4.5/5!

Staff are good in restaurant specials Nidhi they take care all customer. Food are very good.

I like to pop in there every now and then for a chicken sandwich and the banana pudding. Always fresh and the staff are always kind. The other day Nidhi took my order and he had such a good vibe to him. Unfortunately for KFC I now have a new part time relationship with Mary Brown s.

This location is amazing and so nice ! Rahul was so kind and made our experience even better !! He deserves a raise !! would definitely come back .

Very good customer service and fresh hot food.. Parking: Lots of paid parking and nearby street parking Food : 5/5 |

Happy to visit Mary Browns chicken they have all halal option in menu. Love Big Mary very tasty And it was best must try. Food

Great place really clean good area and food is fantastic

About great place. Love it so much, Rahul is the best employee ever he is so nice and amazing

Ordered 2 chicken sandwich combos, one with fries and one with coleslaw. Got home and no slaw. Place wasn t busy, only 2 people seated eating. I have been there twice and both times I got home to a shorted order. Perhaps a lesson about double checking a customers order before it goes out the door is in order. On the good side the sandwich was great!

Very good food waiters were excellent food was amazing and fast to order and come out of the kitchen hot and ready to go I would visit over an over again

Nice place. I couldn t decide between the taters and the mashed potato, and they gave me both (one for free).

Tasty and clean chicken. Reminds me of home.

Consistently great food and service with a smile everytime!

Actually pretty deli ipus burgers. Definitely enjoyed :)

Parking a challenge, but otherwise good

Staff are very nice

Order various things from this location and all were equal to Mary Brown s at other locations. Big Mary sandwiches are their best offering. Buffalo version has blue cheese so can be a bit off putting. New Nashville is excellent. Perfect heat.

Exceptional food and service. Ever since a friend recommended Mary Brown s and we tried it, we re hooked. The food is always fresh and tastes great. The place is super clean. And best of all, the service is exceptional. The staff are so friendly and nice and always go out of their way to customize your order just the way you want it. They often have great specials here as well. We have become regulars and now recommend Mary Brown s to others. And to top it off, it s a Canadian company! It feels good supporting a Canadian business. I very highly recommend this Mary Brown s location.

Excellent customer service and delicious food.

Very good chicken! Tasty and the spicy flavour is great.

The chicken was really tasty and fresh. Keep up the good work.

UPDATE July 1/ 2022: Soo happy they are in Port Coquitlam, food, service, location is good- unlike the ATROCIOUS Port Moody location just 15 mins away managed by an even more ATROCIOUS franchisee who is completely unethical and dishonest and did not honor a coupon sent to me from head office to address a previous horrible incident at his Port Moody location. the franchisee of that location should be removed asap! Also witnessed berating staff infront of customers- despicable man- absolutely rude and unethical type. In contrast, the Port Coquitlam location does a way better job in every aspect and also you can park right infront of the restaurant unlike the Port Moody joke location that has a nightmare parking setup that thinks this is Manhattan!! Be warned! PREVIOUS review from Dec 21: Disappointing! I came during the peak time of the day yet the chicken was DRY and the taters were OVER-seasoned, way too salty. The chicken sandwich we ordered also was below previous expectations. Overall more pricey than other chicken joints. Plus- Churchs is much juicier and better value, and Popeyes is far more tasty and fresh. I dont know how Mary Browns will do in this market, where the other fried chicken places already bring their A-game. Also, it was an unprofessional sight to witness- who appeared to be the manager- Middle Eastern guy with glasses- yell at a staff member (with his mask down his face, on top of that). Not the best experience when you see the manager humiliate the staff within sight of customers.

Clean and good service

Quick service and delicious

Probably the best value fried chicken sandwiches going. Done to a variety of spice levels and tastes.

Great food and Service.

Really good fried chicken from a long standing Canadian (Newfoundland) original. Everything was fresh and tasted great and the restaurant is always clean. If its your first time get the taders with your chicken.

It was my first time at Mary Browns Chicken.. I didnt know about the menu.. and the person who took my order was amazing.. explained and took my awkward (?) selection of sandwiches and deserts very precisely. Hot and delicious food! indeed Parking: I have parked the car at the parking lot underground the business complex at suterbrook.

The Chicken Sandwich is amazing. The taters are also amazing. Best of all if you order on the app, within a minute of walking in your food is always ready. Great service and always fast and tasty food.

Delicious juicy chicken

First time to MB and its definitely a different fried chicken experience Chicken is pressure cooked deep fried so the white meat does not feel oily and pretty juicy. Batter is crispy and thin, and sides of coleslaw and macaroni were probably the best compared to all the other fried chicken joints

On lunch break for work, my coworker and I grabbed some food here and it was definitely the right call. The food was prepared quickly and hit the spot. Perfectly seasoned popcorn chicken (marry pop-ins). Enough sauces provided to eat with the chicken at no extra cost. Wheelchair accessibility: Easy ground level access

I was visting from Toronto and was craving fried food. Came to know about this Mary Browns location and gave it a shot. Honestly speaking, probably one of the best mary browns burger Ive had. The customer service was on spot and the place is really well maintained. Would definitely recommend :)

One of the best fast food restaurants in town! Loved the experience.

Amazing service :)

Good Food and Great Service. I wish we had them in USA also

They are awesome

We enjoy our food for 2 reasons .. very yummy chicken And the cashier ( beautiful girl ) we amazingly helpful and kind . Thanks to her and Mary brown s chicken

Good chicken. They are flavorful and not too greasy. The store is clean and shiny.

Amazing chicken the sandwich was 10/10 and the fries and taters are smack. Blessed chicken joint would get another burger any day

This place has the friendliest staff and owners and I feel like family when I visit. Plus they have a plant based menu and everything is always so fresh and hot when I get it. Can we talk about the Tater Poutine! A must try!

Do not order from this restaurant with skip. I had a driver outright steal over 50$ of food, skip refused a refund, called restaurant, they refused to help me or replace food in any way. Why bother risking spending money here when the service they use to deliver their food is fraudulent and so bad they outright steal your orders.

They are awesome

Good quality chicken & super crispy skin. Spice on the chicken was rather salty than spicy. But still a decent quality.

I and my 5 year old love to have a meal here every weekend. Friendly staff!

delicious Kid-friendliness: they were very friendly and kind great customer service

The chicken burgers were dry, full of batter, and barely has any flavor. Popeyes and Churchs can run circles around Mary Browns...

Best service, clean! And amazing taste!!! Truly the best chicken!

Unorganized staff!

I was there around two weeks ago and I ordered food for takeout, when I got home I realized that the whole order was wrong and ended up in the garbage, I called the store right away and after waiting on the phone for about 10 minutes or so , a lady who introduced herself as the manager/owner said that the cashier made a mistake as she is on training and she asked for my name and phone number and gave a credit for my next Visit, long story short I went there tonight on my way home to grab some food and used my credit as she promised, the manager didn t give me the food as I was told and literally he accused me of being a liar. Worst experience ever.

Came here to try there chicken ,, their chicken burgers were and their individual fried chicken is even better WAYyy better then KFC and Popeyes, chicken are more juicy and less greasy, definitely feels much healthier. The photo is a testament, of how delicious the food and everything is.

LoVe the wedges

Marys makes the best chicken. Really good simple and flavourful chicken.

Awesome chicken

Staff are very friendly. Ordered through app. (Note, their app sometimes have some good deals). Anyway, food wasnt ready when we got there. Needed to wait 15 min. Manager was very kind. Appreciate he went above and beyond and surprised us today with his great service. What I can tell you is, my hungry 3 yr old son wolfed down the chicken and fries. Snow was terrible today but the manager made our day. As for comment on the food: My take on the chicken: tasty, juicy and yummy. For the spicy, feels like they sprinkled the spicy powder on top. Still good. Some other Mary brown chain couldnt sprinkle the powder consistently. As for Fries, nothing extraordinary though. However would definitely go back for the chicken!

nice owner very good staff

excellent food and customer service. the managemwnt is so nice they are serving the customers in a very good manner really like the place must come back

Thicc and juicy chicken.

Everything was fresh! Love me some Mary Brown s - the best chicken and wedges! Great quality and deal! The manager or maybe owner was at the restaurant the evening we went and offered us a free biscuit to try and what can I say? SO delicious. 10/10!

Nice service and good food!

Spicy Mary Chicken Sandwich is better than other store. Food is always good and fresh. It is full service than KFC and Churchs Texas Chicken.