A&W Canada in Port Moody
2526 St Johns St, Port Moody, BC V3H 2B4, Canada
About
Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.
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Service was good as they were making your food fresh.However, the food was fresh and piping hot, and the onion rings were amazing as the batter did not break as you started to eat them .Will definitely go back to this location.
It’s like eating an Indian street food. Everything is made with bare hands and they are touching the POS screens with the same hands and never wash them before going back to the kitchen. Their food handling hygiene is nonexistent. Is the city’s food safety inspector ever around this place?
Nice place to eat if you are in the neighborhood. Team is really good. Service is fast and amazing. One thing I have to mention is the cleanliness of the restaurant .highly recommended.
When I visited the neighbourhood last week, it was a pretty laid-back place. I ordered my lunch and received it quickly, correctly, and with a positive attitude. Good customer service based on my experience.
If I could give this place ZERO stars I would. My family went through the drive-thru and we were immediately put off by the attitude of the lady taking our order. I ordered 3 3-piece chicken strip combos all with honey mustard and sprite, immediately after that she asked me "Is that all?" I said no and continued to order 1 chicken BLT combo with sprite. She then asks if we wanted honey mustard with both of the combos and I stated that it was only one chicken BLT burger, that's when she confirmed that we had ordered the 3 chicken strip combos. At the end of that she asks again "Is that all?" again I say no and order 1 double teen combo with root beer. After we paid, we only recieved three drinks instead of FIVE, we brought it up with the woman who was attending to us and she argued back and forth with us, we thought it was only the drinks so we just told her to leave it and drove off. When we got home we realized that it wasn't just the drinks but also we were missing the entirety of the 2 chicken strip combos. We went back to the A&W just to realize that the lady had just conveniently gotten off her shift. Unfortunately, there was now a new staff member who had to deal with our anger. All we wanted was our money back and we said this quite a few times, this was a whole ordeal as well as he tried to offer us the chicken strips that we were missing. We finally got our money back and it's safe to say that we will NOT be coming back. All of this, not even to mention that the QR code on the window to let them know how they did was expired, as a result, this is the review you get, and the review that you deserve.
Took my daughter here to pickup a couple burgers to bring to the park. Walked in the restaurant, 5 food delivery guys hanging around, stood at the counter for a couple minutes, was noticed by staff but was not greeted or recognized, waited another couple minutes, noticed a fair amount of black flys buzzing around, decided to eat elsewhere. I feel like 1 star is generous - would give 0 stars if I could for service. Food is typically pretty good/standard/typical for A&W
I went there with my friends, the food was so delicious also the service time was quick though. No need to wait much longer.
My local A&W pop in. I love to go to this drive thru going to work, getting home or just for a teen burger. In Port Moody with a drive thru, outside tables and a row of seating across from the order counter. A small location.
The worst AnW in town. The slowest, the lousiest and pathetic atmosphere with ungrateful hospitality ever. DONT GO HERE !! Never !
Its small but the food is just as good as any other A&W
Extremely rude.
Always sooooooo slow
I took my daughter here for a veggie burger. We always order a veggie burger & they ve always given me the beyond beef veg burger. This time, they gave me a veg burger that was like dry sawdust! No flavour at all and super spicy. It was gross! We were very disappointed!
I ve been here twice in the mornings, pre 7am, so maybe service here at other times would be better. Both times however, with one car in the line the first time, zero cars in the line the second the service has been sooooo slow. There s literally one person in there, I don t even know if it s allowed. This time, noting my last experience, I thought I d just get a coffee. After waiting for an age for someone to answer, ordering then going to the window, I get told it s a 5 min wait for a coffee. I declined. Nothing against the server, more the building; add some staff in the morning
Fries were dry and barely warm by the time I got them.
Because of the bad service we have to ask for our money back and left without food. Im not coming back
They charged extra and we you realized they said its tax but in another branch its not like this
I went to the this branch on Halloween to get happy meal for my daughter.they didn t give us a happy meal , they said time is over . I went at 8:00 pm !! So I bought happy meal for my daughter but in happy meal isn t any gift or toys !!!!! Let me tell you about the prices , it was 9$ !!
Great food, clean restaurant and wonderful customer service. My go too A&W in Lower Mainland
Friendly staff always welcome with smile, fast service and always provide fresh food. I visited there so many times. Great experience.
I have been here last night. Friendly staff and fresh food.tried their two teen deal which is a really good promotion. Much recommended.
The food here can be hit or miss depends on whos working
Dirty, slow, rude
Dirty restaurant ( especially this branch) and not professional people at all
I got food many times from here they make u wait so long firstly at other locations they get it done fast, they always mess up my food and they always give such less onion rings, once they forgot to add one thing in my order to.
Went to drive thru on a Friday night. Received the saddest order of sweet potatoes fries...
All employees are really good as well cooperative and impressive
Very rude service by the woman working at the front til, this morning
Worst Experience Serving Non Veg to Pure Veg person and not even apologize. Bad attitude of staff Food : 1/5
This place used to be good, now it lacks everything including service. Waited over 30 minutes for a teen burger combo.
Highly recommend this A&W for great service and a friendly atmosphere.The food was delicious, packing was good. Looking forward to seeing them again!!
Good service, burgers were fresh and hot and made correctly! All items were hot/fresh. Yummy and quick. very satisfied. Food
We ordered on drive through and after we ordered we parked very close to delivery window and they didnt honour our orders in the order we came and other 2 cars got their food in front of us. The girl at the window very expeditive and cold. Not recommend this place at all.
Honestly I come here quite often, most of the time the workers here are great but what they re best at is following instructions. They always make my food fresh when I ask no matter how busy it is. I never write reviews on places but I had too for this A&W
Take forever for a hotdog.
Very very poor customer service,
Everytime this place gets a bad review. All of the sudden 3- 4 indian relatives quickly add fake reviews to try and hide the true real reviews. This place has lost service completely. I had waited over 20 mins to receive my order and had ended up walking in the store to pick up my order. Wish that service would get better. I have been coming to this place since 2001.
Food is ways fresh, customer service some days a little slow. But overall good.
Onion rings cost alot so I expect them to be Great AW ring but these were cold, soggy and wilt when you pick them up. The cook new it when they packed them, SHAME! Thats NOT AW I KNOW AND LOVE!!
I know it s fast food but these girls can t take an order right to save their life. I made two trips to this place to get my order fixed and they still didn t get it right. What a waste of money.
They dont even have ice.
Good
The cutest A&W I ve ever been to. Perfect drive thru for picking up food on the way home. We love the plant-based burgers!
Ordered a double stack burger on Friday and got severe food poisoning. Still recovering. Do not recommend
Excellent customer service also always get fresh food. I will recommend everyone to try their platter breakfast. I always got superb experience at this location.
Excellent behaviour of the employees. Very good food and quickly.
The service is fast, the food is fresh, and the prices are great. Highly recommend!
Awesome experience.
The food was really good to be honest I have went to many restaurants but this one has become my favourite. I can say no. 1
Good food. The petties are well cokked. Awesome Taste.
Wow, the staff here were banging out the food great job !!!!! I was in the area for a basketball tournament on Sunday and it was the most convenient for a quick bite .. They were so busy and had big orders and they kept the congo line moving GREAT JOB !!!!
I like Mozza burgers.
My son got a bacterial infection starting the next morning with vomiting,... It was the worst experience. I was off work for a week. Couple ER visits.
The drive through is a nightmare at this location. It is astonishing how long they make you wait. 17 minutes for a Sausage n Egger. Nothing takes that long! Food
Such a small store but the guy who is managing store is really doing great work. GOOD PROMOTIONS WHICH MAKE ME HAPPY AND I USUALLY COME HERE TO EAT CHICKEN BUDDY and 2 teens
Good
Last weekend I went to A&W to get some burgers the things I really liked is the behavior of staff and quality of food,both were amazing.
Very good service
Very Good And Fast Service and the taste of food is very delicious I always eat there. Food
Service is very good and taste of food is great
The staff here was so nice, the food was served hot and delicious as well.
Excellent service Vegetarian options: Excellent Kid-friendliness: Beste in every possible way
Very good and tasty food. The staff is very good. Food
Excellent service
Good
Very good
Good.
Delicious food and fast service
Great experience and the manager is really very helpful and friendly. The food quality is much better as compared to 1 year back
Amazing service , Friendly staff The food is very delicious , Food
Awesome taste and Customer service I ever had.
Nothing special but the only thing open in Port Moody late. 24 hrs thank god.
Had a quick breakfast sando with coffee and hash brown. They were cooked nicely but the egg on the sando was way smaller than expected. Always get great service here.
This is not a chicken strip, this is some chemical substance? Just price like a real chicken.
Today I went to get breakfast inside of the place like I use to do it and two indian woman wont let me in and didnt get me service even is 24 hrs service. One was eating. Its too bad cause I like get breakfast there.
This is a drive-thru only location. Eating inside the store is not possible. The service is very good. The staff is friendly and the food is of high quality. Very good.
Really enjoying the couple of double cheese, double bacon Papa burgers I paid for with no cheese or bacon.
Small place
Ordered a Spicy Habanero Chicken Burger through the drive-thru, but half of the chicken was completely raw, though the outside was breaded and fried. The misleading exterior of the burger led me to believe that I could take a bite out of this burger. This location is trying to give food poisoning to its customers. This location does not pick up its phone either. I have tried calling the phone number listed on Google Maps with no response. It is difficult to talk to the location about this issue when I am receiving no response. This customer service is unacceptable, let alone dangerous and disgusting. Would not recommend eating at this restaurant, or any A&W restaurants if this is the quality of this companys service.
Always fast and fresh!
Had a lovely time at this location with my hubby! The manager Pardeep was punctual, polite and amazing. The service was quick at the root beer and onion rings were top quality. They really care about customers here, would come again! Pardeep.
Great option for fast food when your in a hurry. The restaurant isnt really setup for dine in but they do their best.
They say size matters- it doesn t. Though small, this restaurant has wonderful, efficient service and has an exceptional drive though layout. Pardeep was of exceptional service to my colleague and I and had no problem taking my order despite my accent that others have had trouble deciphering. Manager Pardeep. Vegetarian options: Delicious onion rings! Dietary restrictions: Great for carnivores. Parking: 3 spots, which is more than enough. Kid-friendliness: The kids inside were very mean to me. Wheelchair accessibility: Certainly accessible with the right mindset.
This is mainly a Drive through only A&W and has only 1 till for internal walk ins the size of a portable; however, the people who run it are quick and the location is convenient with drive through patrons having access to exist many directions once leaving. For fast food pickup and dash. Dietary restrictions: They accommodate Keto diets by wrapping burgers in lettuce instead of buns.
I ordered beyond meat burger and they gave me uncooked patty. When i called them back girl started arguing that it is not possible. I wish i could go back and show them. I went there in my break.
Great
Great food
Good burgers and fries.
Its always good food for a small place
meh
Ok one of the staff members was sitting at the table with his phone blaring out as loud as it can go . Now this is a man east Indian wears a turban.. it made me feel very uncomfortable and not pleasant why are staff allowed to sit tjere and waych rv on phone full blast wint return tjere again ever
This is the worst a&w in Canada they are so slow they don t know about fast food, 20 minutes wait always and the staff are not friendly
Its drive-thru only. Not to dine-in.
The staff was very cooperative also service was very fast
Best place for a burger - among other fast food chains, it s probably (one of) the best in my opinion. Definitely not gourmet, but a great drive thru option.
Order 2 meals and one fry was forgot. When we returned to the window, they said they had missed it on the order and we can order the other . However they were going to charge me the full price for the fry rather than the combo price which is about half. Terrible experience, terrible customer service.
Food was fresh and good and The customer service was good too. Overall a great experience.
Amazing experience yesterday evening
Good service
I often visit this restaurant, whenever i go to Port moody.I mostly buy Beyond meat burger combo which is always fresh and delicious in taste as i expect from this location.Staff is very friendly and always welcome with smile face.
Probably the worst Teen Burger Ive ever had. There was a pool of grease in the bottom of the bag, the beef was completely unseasoned, it was sloppily put together and the staff seemed generally uninterested. It looks like the property is going to be redeveloped and that wont be any loss to fast food fans in Port Moody.
Good for quick, tasty, bite
Nice staff and serving fresh food ,we really enjoyed it.
The fries are never good so I dont order them.
Went for a buddy burger with cheese- son said he really enjoyed it :)
I think they have mistakenly pour the salt in my sweet potato fries. It was too salty that i had to throw it all away. It was also undercooked. Very disappointing.
Ive always loved the beyond meat patty here. Its the best option to have food on the go or whenever youre not trying anything new or whenever youre just too hungry and want something fulfilling. Its just all about the quantity and service Id say.
I went today to buy fries and onion rings It was so yummy and well prepared. I like the girl who was on the front. She was so generous and kind. Food : 5/5
Friendly and helpful staff!! Superb service!!
Its a tiny A and W but super cute.
I waited an hour for a hamburger. I was so surprised. Because there were no hamburgers, only lettuce. Not worth the score. And they said gave to delivery guy mixed up because they had a two order same name. But I got Jeannine lol my name is Jamie.. they needed to practice to excuse HAHA they are lier aww.. nothing to say anymore
Staff was very friendly and nice. Fast service and they provide fresh food. I will definitely recommend it to my friends.
Very nice food and tasty. Higen is top..nice staff. Recommend for must visit
The staff was super corporative especially the girl on the counter her name is raman and she suggested me new burger which i use to ignore but after trying that suggested buger made with love i like it and i think i should prefer this location more and they also have a lot of parking space.
I always try beyond meat burger at this location. And i always get fresh patty for my burger that make my day. I would love to recommend to my friends.
This is the best A & W ever . The whole staff is so polite , especially the manager behaviour is so good , and it is one of my best Restaurants ever .
Vegetarian options: Brilliant food and very good Customer Service. Recommended dishes
The food is fantastic and the staff is very cooperative i always get fresh and tasty from here.
After trying multiple times to get the right order of bacon and eggs not bacon and eggers I ordered peanut butter with my toast and was informed this location doesnt have peanut butter...... is that even a real thing lol
Excellent service
Excellent food
Probably the smallest A&W I ve ever seen but pleasant service!
Is ok fast and easy
A unique very small A&W with only a few bar seats.
no ice service. i mean they have no ice cubes for any drinks the interior of this A&W smell horrible and drive for food in drive thru takes forever Food : 1/5
Great freshly cooked food at 4:30am , friendliest drive thru night shift staff I ve ever experienced
Best till now.
Excellent service
Excellent, unassuming and wonderful find. Exciting food with high quality presentation. Highly recommended
Such a nice place. Great food. Great customer service. The manager is so humble and nice way of talking.
Yatanshu is my fav employe he is yo nice to costumer
Awesome service by employees. Love the atmosphere there.
I tried to use an A&W coupon that I received through the mail and they wouldn t accept it. They said this is wrong advertising . it was just a regular coupon from A&W and I guess it was too good for them. not entirely loving the new ownership overall to be honest
i have good experiece at today night i was tied forthnatly i got good service and fresh food
This place always delivers fresh food there a lady on drive thru name sonali she was super polite like seriously that a customer service lady you got it
Food is delicious and service is very fast and friendly.
Vegetarian options: Fast service and delicious food Food
Excellent customer service also always get fresh food. Recently i tired their all canadian and pancakes those were so fresh and hot. I will recommend everyone to try their platter breakfast. I always got superb experience at this location Vegetarian options: Must try their beyond meat burger Parking: They have enough parking lot and its always neat and clean
Was at the drive thru late last night and they made my chicken strips and onion rings fresh. They staff was so sweet and helpful
My go too place at 2am when I m hungry always open and pretty consistent
Charged me for sauce. Never gave it to me. Also the food at this location is usually less than satisfying.
That s the best A&W I ever been to the sandwich it s hot and fresh and the staff are friendly always smiling good job
The people here are super nice! Food arrives fast and they always make everything fresh. It is my go to drive-through after work! Food
Best A&W for service. Major kudos to the staff and the owner for not being cheap. They hook me up with coupons behind the counter, before I order, whereas other places will only let you use coupons you bring in yourself. Best service Ive had at an A&W. Good drive thru for the number of staff on hand.
Staff the lady in the .mornings just makes my day..... give her a raise.....
$11.99 for two teen burgers is a great deal for a satisfied meal. Small place doesn t have too many indoor seat, but quick service and decent teen burgers
Good fresh franchise
The gentleman at the cash register this evening was very polite and kind. He brightened my mood this evening. He deserves a raise or some kind appreciation for his hard work.
Staffs are nice and efficient
