Subway in Port Moody

400 Capilano Rd Unit 6, Port Moody, BC V3H 0E1, Canada

★★★☆☆
(99 reviews)
Categories: Sandwich shop Caterer Fast food restaurant Takeout restaurant Restaurant

About

Your local Port Moody Subway® Restaurant, located at 400 Capilano Road brings new bold flavors along with old favorites to satisfied guests every day. We deliver these mouth-watering flavors with our famous Footlongs, 6” sandwiches, wraps and salads. And we offer a variety of ways to order—quick and easy in the app or online, convenient delivery, come into your neighborhood shop for an in-restaurant meal, or pick up curbside. We’re proud to offer a change from same old fast food with fresh cut veggies and toppings with protein choices, fresh-baked bread and let’s not forget cookies! And we’re happy to help you with any catering needs as well. All Subway® Restaurants are independently owned and operated by business owners who employ talen...

Website
restaurants.subway.com
Address
400 Capilano Rd Unit 6, Port Moody, BC V3H 0E1, Canada
Plus Code
75HC+MG Port Moody, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Healthy options
Dining options
Breakfast Lunch Dinner Catering Counter service
Amenities
Toilets
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Kids' menu
Parking
Free of charge street parking Free parking lot

Photos

Reviews

3.2
★★★☆☆
99 reviews

Most Mentioned

manager (6) veggies (4) name (3) need (3) order (2) january 3rd (2) frustration (2) pickup (2) environment (2) oven (2)
5 stars
39
4 stars
15
3 stars
6
2 stars
7
1 stars
32
★★★★★
December 12, 2024

This location has AMAZING customer service they promptly greet you and make your order very efficiently other than waiting in line there is virtually no waiting to have your order in your hand and out the door. The manager does an amazing job so do all other staff I recommend this Subway for whenever you’re craving Subway!

★★★★★
December 12, 2024

The manager Parveen provided excellent service and was very friendly. This Subway is clean and professional.

★★
October 26, 2024

Veggies don't look fresh... and you get very few of them in the sandwich anyway. They add the sauces only on one side/corner of the sandwich, which makes it very dry. All in all, not tasty. The physical store looks clean, at least.

October 10, 2024

I live in the area so I’ve been here quite a few times to try to give them the benefit of the doubt. Very bad customer service, consistently gets orders wrong and does everything they can to not give you the proper amount of ingredients on ur sandwich. If you go here make sure you speak up when they try to put a single piece of an ingredient instead of the appropriate amount. Which they will do every single time in an attempt to save money. Easily the worst subway I’ve ever been to in Canada.

★★★★★
September 25, 2024

This is a great subway the Manager is very friendly to me and she handles the food really well.

June 19, 2024

They reduced the amount of chicken shwarma that you get she gave me half-scoops and told me it would be an extra charge for more.

★★
November 11, 2023

The location is convenient for me, but over the year the staff seem to be more and more miserable. There isn’t a prompt “hello”, and forget seeing a smile or getting a “thank you”. The food is standard, but lately it’s starting to go down hill as well. Most days now the sandwiches are quashed down to a compact size.

August 28, 2023

I have come to this subway a few times, and everytime I come in the place is a mess as if it never has been cleaned. When we walked in both the ladies were chilling in the back talking unaware we even walked in. They seemed frustrated as if we inconvenienced them about coming into the place to order our food. The food in the trays were pretty old looking and not updated/fresh at all. She was throwing around the food, as if she was fed up with making sandwiches. This isn’t the first time this type of attitude was given from this place. Every time i have been there its the same customer service. Very unfortunate because this place is located in a very busy area but they are very unwelcoming

December 15, 2024

Worst service. Unkind and not good at work. I felt bad coming back.

★★★★★
Local Guide
October 22, 2024

Been here couple times at night and good service and food. Love its 24hrs <3

★★★★★
September 22, 2024

Rupinder had amazing customer service, better than I m used to at subway

Local Guide
September 22, 2024

Worst service ever

August 22, 2024

Worst subway I ve ever been, worse quality food, service is horrendous, employees seem to not give any effort, slow, they make you wait to pay, and help the people behind you, worst experience

★★★
August 22, 2024

The new manager, Parveet, is the most unpleasant and rude person I have ever dealt with.

★★★★★
August 22, 2024

The place is the best and the food is great

★★★★★
July 22, 2024

food was great

★★★★★
Local Guide
June 22, 2024

The new global signature menus are delicious. When your lifes so miserable and uncontrollable you have to give Subway 1 star review because you expect so much out of $10 build-your-own-sandwiches lol yikes. Food : 5/5

Local Guide
June 22, 2024

Garbage

★★★★★
June 22, 2024

I visited in this subway and a girl named Rupinder was on her shift...she greet me very nicely with her cute happy face and i like her way of talking.

★★★★★
May 22, 2024

Fresh produce, quick service, big smile. I was happy :) Food

★★★★★
Local Guide
April 22, 2024

Thank you for the free cookie with my Skip order. Fresh, good subs.

Local Guide
December 22, 2023

They are closed at night times almost every night when they are supposed to be open. When you call they say they are open but when you go. The door is closed and locked bjt open sign and all light are on. Almost every night.

December 22, 2023

I get subway almost everyday, and I have come to this location many times before. Tonight when I went January 3rd at 10pm a girl was working and was extremely rude. I order what I always ordered and received exactly half a portion of it. We also got a salad and the salad was not even half way full. The worst part was that she didn t know portions and didn t want to accept and was extremely rude. She literally added three singular spinaches and when I complained she rolled her her eyes at me. This was an extremely negative experience at this location.

December 22, 2023

I was at suter brook port moody with my son. We were hungry so we stopped by subway at 10pm January 3rd. We ordered 2 foot long cold cut, one 6 inch cold cut and 1 bowl of rice with vegetables toppings. We wanted 2 of the sandwiches in combo which includes chip and a drink. This will come to $3.29 extra. Not a problem. The girl who worked during that night, she charged me for only one combo. So i went back to pay for 2nd combo. The bill for the second sandwich combo came to$4.89. I told her that it should be $3.29, not $4,89. The girl srarted arguing with me that cash register says $4.89. And she says she cant change it. Only manager can. What a pathetic employee. She has no customer service what so ever. She doesnt even give good portions. She should not be in service industry. I come to this location occasionally time to time and never had this kind of experience. This girl employee is tarnishing the subway. If i was the owner, i would let her go.

★★★★★
Local Guide
December 22, 2023

Sometimes, when I dont feel like cooking, I go and order. Its nice to be able to eat conveniently. The fresh vegetables are impressive.

December 22, 2023

Most horrible sandwich / experience. Sandwich had spray on cheese, and incorrect in. For BLT one pc bacon. Had to prepay for pickup. Sketchy service.

Local Guide
December 22, 2023

Even though we got to Subway at 10.30, the lady cleaned up and refused to serve us warm sandwiches only cold ones because she already cleaned all the ovens. So why be open until 11?

★★★
Local Guide
December 22, 2023

One of the girls helping me looked like she HATED her life and job. She seemed so inconvenienced that I came in to buy a sandwich. Girl.. it s 6pm.. relax. The other girl (I think her name was Maneet?) was really nice checking me out on the register. As for the other girl maybe she was having a bad day? The other reviews here tell me otherwise.. she needs an attitude adjustment. I ll go somewhere else for food in Sutterbrook.

December 22, 2023

I love Subway, but this is by FAR the worst one. I ve been here several times always hoping for a positive experience but nope. Always a disappointment, the Managers are usually nice but the younger workers are rude and put no pride into making the sandwiches. Every-time I go they mess up in some way and I always politely point out the mistake but they will not own up to it. Example, stampede brisket is 4 rolls of meat, they put 3 on mine, so one side of the 12 had next to no meat. Bad bad bad bad!

★★★★★
Local Guide
December 22, 2023

Finally some good customer service at this branch german was i guess the girl s name, was very kind and good order taking skills

★★★★★
December 22, 2023

Best sandwich

December 22, 2022

This store probably has the worst customer service i have ever seen. Not only are they not helpful, their attitude is horrible. Multiple times the sandwhich was not wrapped well, and it genuinely looks like the staff hate their job. The customer service from this store stains the bright and joyful environment of suterbrook.

December 22, 2022

I went to buy two sandwiches at 10:30pm and the worker didn t want to make my sandwich. Yet the store closes at 11:00pm.

December 22, 2022

The employee seemed to be the only one who was working when I went in today. She was working on a pickup order. I waited a few minutes before she began my order. Then she started mine. Later on when the oven was done heating the chicken, cheese and bread, she left it on the counter for another couple minutes (to get cold) while finishing the pickup order. She then started to put the wrong veggies twice u til i corrected her, and gave me what looked to be frustration and dirty looks when correcting her. Didn t even get all my chosen veggies. I go here regularly and this was the worst service I ve experienced there. Wednesday March 2 7:45 pm.

★★★★★
Local Guide
December 22, 2022

Finally I found a nice subway. She made such a great delicious subway for me. I recommend This location to everyone

Local Guide
December 22, 2022

Worst customer service ever

★★
Local Guide
December 22, 2022

Slow to get workers attention, then workers were impatient with my order. Fountain drinks were not working Overall food was delicious as always, but customer service could use some work

Local Guide
December 22, 2022

Need better staff, cant agree more with other comments!

★★★★★
Local Guide
December 22, 2022

She made best sandwiches ever!

★★★★★
Local Guide
December 22, 2022

Good preparation Nice staff Clean environment

★★
December 22, 2022

Employees are rude and impatient

December 22, 2022

Update your hours if the store will be closed every other day around 9 o clock. Third time in roughly a month I ve gone by after 9pm only for them to have the exact same sorry we had to close early sign up if you need to reuse the same hand written sign that much you should just change the hours. (Also very disgruntled and annoyed employees every time I go here)

December 22, 2022

Ordered a meatball marinara, so not think the sandwich artist could speak or understand English. Did not know what meatball marinara was, added salami instead, and asked if anything else, of course we need the meatballs. We asked for banana peppers and honey mustard sauce, she then proceeded to add lettuce without being asked . Training is need for sure on listening and English. Service was incredibly poor, the whole ordering act was frustrating and stressful and the staff were rude.

December 22, 2022

I go this store customer service is totally 0 they treat very rude and don t put proper stuff which i told to her and he charged me money but give me only one small bag i take my other drink and salad that s very difficult for me she said we don t have bag thn she give me paper with i pay more then 40 dollars totally staff need chaged

★★★★★
December 22, 2022

verkeep the manager was very sweet and helpful with my decision making, this subway location is the best one i ve been to by far. They have a very friendly staff

★★★★
Local Guide
December 22, 2021

Nice little place. Interior is a bit run down but the food is as good as any Subway.

Local Guide
December 22, 2021

staff seem to have an attitude.

★★
Local Guide
December 22, 2021

Food is good same as other subway But the staff are not really happy. It does not match with other shops staff in Sutterbrook.

Local Guide
December 22, 2021

We live right across from this place and their sign is so bright we can read at night in our bedroom. Why must it be on 24-7?

Local Guide
December 22, 2021

Ordered online, several mistakes, ordered with combo and it wasnt included, obvious so I was able to get the drink and cookies, I also added bacon to a sandwich +$2, i didnt check as it was wrapped up and shockingly.. no bacon.. open up your sandwiches, they dont read the find print for the online orders and go with the headlines only I guess... not worth the drive back to get bacon or $2 back...

Local Guide
December 22, 2021

Extremely rude staff

★★★★
Local Guide
December 22, 2020

What you expect from a subway. Good food. Good service.

★★★★
Local Guide
December 22, 2020

I love the hours and the sandwich artists are always friendly!

★★★★★
Local Guide
December 22, 2020

Good sandwiches and very friendly staff

★★★★
Local Guide
December 22, 2020

This is a much better subway. Good staff and fresh cookies unlike many other locations.

★★
December 22, 2020

I don t know why but most of the staff that work at this location seem to have an attitude.

★★★★★
Local Guide
December 22, 2019

Best sandwich

December 22, 2019

Definite zero rating today I go there all the time but looks like new management took over recently?? 3 girls working in there today gave my wife and I dirty looks as we walked in, as we are a mixed couple and clearly that was not acceptable to them... They then proceeded to be very lazy in attitude and demeanor taking the order... They got the size of the sandwich wrong... Then they got my order wrong... Twice I had to tell them what I wanted...very simple request...2 different people got it wrong... unreal... I gave up and just ate what they made They could care less about getting orders correct or really have no clue how to make any of the sandwiches Not used to that from this location...has taken a huge step down hill

★★★★★
December 22, 2018

Excellent service

★★★★★
Local Guide
December 22, 2018

Always super clean and friendly.

★★★★★
December 22, 2018

Very friendly staff..great service

★★★★★
Local Guide
December 22, 2018

Good food, nice customer service

December 22, 2018

Staff was very unfriendly and rude.

★★★★★
Local Guide
December 22, 2018

They always get my sub right! Parking outside is limited but plenty available underground. They have one of those machines where you can mix your soda yourself and add fun flavors like vanilla and cherry. Reliable cheap lunch!

December 22, 2018

Ive been here 4 times including today That haven t been the best service but were okay except today I asked for BMT with Italian herb but the girl made my sandwich kept asking(? can I say it as asking, probably forcing) me you want pork, pork, right? so i was like .. got confused ... but said ok, yes cuz i thought wth... just have it .. and she didnt ask me cheese toasted but toasted my sandwich asked me what begi I want. I said everything she didn t look happy. Then she grabbed BBQ sauce bottled said you want BBQ, right? so I said no. it was little awkward and unpleasant experience in here

★★★★★
December 22, 2018

Went to this couple of times. Exceptional coustmer service from Karmjeet and staff.. Always welcomed the time u enter the store. Love to visit again.

★★★★
Local Guide
December 22, 2018

A nice setting and atmosphere.

December 22, 2017

Not open at 8 on a Saturday. The place was cold and dark.

Local Guide
December 22, 2017

Open sign was on and the sign said they close at 11pm, we went at 9:50pm and they were closed.

★★★★★
December 22, 2017

Good cant complain. Not much to say. You get your food and go lol.

★★★★★
December 22, 2017

Great customer service and healthy food choices

★★
Local Guide
December 22, 2017

Clean location but awful service. Apparently here is no such thing as a line to have your sandwich made.

★★★★
Local Guide
December 22, 2017

Attentive staff at franchise store

★★★★★
December 22, 2016

Customers service is very good and very clean store

★★★
Local Guide
December 22, 2016

Normal service not very clean

★★★★
Local Guide
December 22, 2015

Good subs, nice new location...