Tim Hortons in Québec City

Always had very good service and congratulations to the team for their effort, I always see these same people in the morning acting quickly by cooking all these lunches and serving coffee under pressure, well done and thank you

Super fast, the food never goes wrong in the morning, the girls are smiling!!!!!

During the week the service is excellent unlike weekends where it feels like a stable, the employees have no sense of politeness and respect They are young but it is your duty to teach them how to interact with customers

Cleanliness leaving as much waste under the tables as desired.

Very good service thank you!!

Saturday November 30, 2024 ordered at 1:04 p.m. over the drive thru speaker and served at 1:22 p.m. at the window. Error in my order. I dont recommend. Where are the managers?

Too slow, waiting more than 3 minutes before having your order taken at the drive-thru and then being sent to wait in a parking lot for a simple tea, rude service during the weekend. Additionally, there are things missing from the order.

One of the worst Tims in Quebec... the food is always wanting, the iced coffees are not drinkable, tomato hearts in the Timatins, half-toasted bagels and so on. The service is also terrible. If I could give 0 stars I would.

Another mistake in ordering. I asked for a sandwich without sauce, she put some on and then wiped it with a napkin. I saw her through the window, she didnt talk or persist with anyone else, not very good, bad service.

Its really dirty, I dont recognize my tim anymore, so many flies, dirty floor

Friday August 2, 2024 / Unsanitary restaurant; presence of around twenty flies in the kitchen and dining room. Error in order. Beef sandwich ultimately very good, it remains to be seen how it comes out later. Finally, no recycling and no soap in the bathroom.

I ordered a creamy chocolate frosting and found employees hair and nails inside Im really disgusted

Alright

Very well located location and ample parking

Excellent service and always fast at the drive-thru!

Probably the messiest tim Ive seen... 4 employees, no one at the drive-thru and all the tables are dirty... we had to ask the cashier for a Rag

Everything was ok

Good welcome. Service ok. A little longer at the fds drive-thru because the staff is less experienced. Be respectful of our young people who want to work.

Long live tim horton and their espresso coffees in the morning and who are complaining more than their long lunchtimes for your stopped orders whose crying cries are in a rush my who is working there is trying to go quickly

Good coffee tim wow its good

Tbnk of an incompetent band in the morning whatever happens!

Fast & good service To modify; for several months its been TERRIBLE. The order length is more than 20 min. At the auto service (we are the 5th car) everyone is in the Park because it takes so long, no one places an order... no one in line at the checkout. were honking so much its ridiculous! We ended up ordering, the 1 car has been there for 5 minutes now in Park & still nothing... its one of the worst times weve come, advice; hire a manager on the floor... its full of young people getting their moneys worth (the only one left because the tims are always empty ahahah). The service is getting worse and worse, I dont recommend it!

In the evening its calm. I like studying there. Bench seat, power outlet, WiFi and good coffee.

Too long

Very good place

Drive-thru service. There were a lot of vehicles but the service was not affected. No order errors and the food was well done. I recommend.

Fast and reliable!! Well done to the team

Very good service at the counter, the place was clean.

I like eating here. There are sometimes errors, but its not very serious. Wheelchair accessibility: There are doors that can be opened with a button. A little secret, I use it to avoid getting my hands dirty on the door that other people have touched!

Good service.

Always excellent, fast and courteous service! I havent found better service in Quebec.

SUPER!!!!!!!!!!!!

Nothing to add, everything was beautiful

Fast and courteous.

We had a pleasure ordering and receiving our order. THANK YOU TIM!

Extremely slow service for January 2... More than 15 minutes of waiting at the drive-thru.

Great service every time!

Very good service

As for the atmosphere, I cant tell you. We went to the drive-thru.

American.

Super fast auto service. Always well served! My pref

Here, we have to eat our donuts on napkins...

Welcoming toilets

To relax.

Its a Tim Hortons, difficult to judge when you eat it often

Very clean and very good service

Great team, good meal, young and dynamic. Thank you for the good service!

I went to get some toast from the drive-thru with butter and a little jam. It doesnt matter which Firstly the toast was overcooked like the previous times, and there was so much jam, it was really overdone! I redid the line at the drive-thru, I specified that I wanted very little jam, they made them for me again with MORE jam I was very polite, and re-specified that I barely want any. I saw the young people talking through the window and 30 seconds later I was given the same roties again, COLD, scraped/hollowed in the center and they were still wet, covered in jam... I had my baby with me, I couldnt continue this circus so I left...once again, bad experience!!

Smiling employee auto service

Its always a pleasure to stop at a Tims

Very clean Tim with a good atmosphere, the service is fast if you order inside and the staff is courteous (in short, impeccable).

The service was extremely slow, I didnt have a potato and cheese in my morning workers wrap, I received a strawberry lemonade instead of a frozen strawberry frosty. In addition, the staff was not accommodating and their attitude was not worthy of the national restaurant chain that is Tim Hortons. I strongly advise against it, go to McDonald Val-Bélair instead.

Disgusting bad service 1st time asked for a spicy autumn latte I was served the wrong order and this morning I went back mentioning my order I was served a spicy autumn latte with lots of milk curdled seeds I had to quit my job for food poisoning!!!!! This restaurant should be inspected and honestly taken into account to re-evaluate their businesses and even I in the restaurant business I am disgusted to see that such a thing can happen I cant even imagine how many customers this product serves!!! Degeulasse gave me service and food that was not appropriate

wrong orders

A classic Tim, sometimes a few errors in the orders like the others. In the average. Vegetarian options: Soup, potatoes, breakfast sandwich Dietary restrictions: Plant-based milk, Gluten-free and Keto Parking: Large, easily accessible parking lot. Kid-friendliness: Adapted chairs and menu for toddlers Wheelchair accessibility: Adapted entrance, adapted parking and adapted tables.

Good service.

I often go through the drive-thru, and the service is super fast, I even took the time to tell them that their service is really on point! Best tim reverse!

Good donuts

Alright

More hockey cards

Order a BLT morning bagel with mayo and receive this...no mayo, no veggies, and cold bagel like it was made 30 minutes earlier. quite disappointing. Plus the slats are only good half the time . Ps: BLT= bacon, lettuce, tomatoes. ;)

One of the worst Tim Hortons in town; super slow service and when we finally arrive at the ordering station, they inform us that their specialty coffee machine does not work! This is a coffee restaurant without coffee! Pretty ordinary!

Really very funny Tim Hilton advocates reusable cups and glasses and when we use it they dont want to refill it and they give the disposable container under the pretext of covid but they handle the cash without wearing gloves.

Good & fast

Fantastic this tim speed speed the team is great as usual my best tim horton

Good service

Delicious.

Clean room very sunny always clean dynamic and courteous staff Its worth the detour

Helpful agent, good coffee taste. I have been frequenting it since my arrival in Montreal and Quebec City, good reception. Good service deserves to be encouraged.

Be careful with this timing.. Chicken not cooked..served cold..no breakfast..not strongttt

I go to this tim every week, the staff gives good service, rarely errors in orders.

Everything was correct. I always find it strange to be asked what meat I want in a BLT but otherwise its a typical Tim Hortons

my first visit to the dining room, the meal was super good, the place is pretty and clean. Its always good, but the service errors mean Im giving it 3 stars. The service is fast, but maybe too fast?

Wrong items in the order. Errors in the order.

Tom labelle stuffs Boston cream well

Very clean place, friendly, smiling employees , koi asked for more! !

Good convenience store

The food is good, but it would be appropriate to consider a fully automated service as is done in Japan. In a context of employee shortage, its worth thinking about it. American and Canadian shareholders would be more profitable, and customers would not have to endure some soulless employees who never seem to have shown any emotion in their lives. It is certain that the ideal would be to have smiling and welcoming employees, but we must face the facts. Follow the money.

You ask for soup at 3 p.m. and they say not to have any more. They close at 9 p.m., so 6 a.m. without soup...lots of papers on the floor, staff chatting among themselves behind the counter, you are almost ignored. Very poor service at this Tim Horton.

They advertise maple bacon. And it says NEW. But every time we ask, its no longer available. Would you like to update the menu? Misrepresentation!!! Plus, they often forget to add the bacon.

Hello, I would like to highlight the excellent service from Anthony, manager of tim in Val Bélair, he was able to resolve a problem that even tims customer service did not do!!! All my congratulations to this young man who instead of losing a customer managed to resolve the situation. Thank you Michelle Marotte Parking: Great location

Lets face it... Tim Hortons has clearly become a mediocre restaurant chain!

Very rare in times of pandemic and lack of manpower, a functional Tim. Both the drive-thru service and the open dining room. Very intentional employees with their customer service. A coffee is good but a smile is even better.

Fast service

Very clean

Fast service especially in the morning!!!

Like Tim Hortons, we always have hot coffee at all times

Fast, good and orders always compliant!

I ordered a BLT on a 4 cheese bagel and a plain bagel with butter, cream cheese and lettuce. I received a plain 4 cheese bagel (not even butter) and a plain plain bagel (not even butter). Its more than a small mistake!

Best service, really nice employee and seriously nothing to complain about!! Best tim, Im starting from Shannon to go to this tim because Shannons is no match for this tim!!

The service is great and the owners are very nice! There is sometimes a lack of staff, we especially notice it at the drive-thru with the wait, but the staff is efficient

Ok auto service very very long wait

Big love Timies

The best coffee in town

Really not fast

Generally I have really good service... On the other hand, arriving at 8:40 p.m. and being told that they no longer serve food because they close at 9 p.m., even though it is very well indicated that the drive-through service closes at 10 p.m.... I find it quite cheap and if I were the manager I really wouldnt find it funny. Really disappointed with the service received...

Very good personal service, always smiling and fast