Tim Hortons in Québec City

Best tim around!!! L-J the best!!

Do you want donuts? Dont go there, its not there!

Cheese twists look like rocks I almost broke a tooth with them and when I asked the girl if they were hard the simple answer I got was thats how the twists are serious!!!

Great lack of organization and professionalism on the part of the team which is reflected in the level of service received. Some of the employees are not wearing their uniforms (one in jogging pants and a dirty t-shirt, another in jeans). The employee in jogging pants and t-shirt takes orders from the drive-thru and allows himself to comment and roll his eyes. I understand that the customer outside does not see his contempt but those in front of him do. Maybe working in customer service wasnt a good choice for this boy. Very sad for the owner of this franchise

7:15 a.m., the door still locked even though it s supposed to open at 7 a.m. The workers are inside, but doing nothing.

Very very smiling staff, super pleasant, efficient, and in a good mood!! A radiant atmosphere, exquisite flavors (we had the crispy chicken ranch wrap then refilled 3 times, carrot/walnut muffin, autumn spice muffin, chocolate cookies, Nutella dream donuts and Flavor Explosion donuts) The service was very fast, the coffee served still hot (an Autumn Spices latte) and it was possible to eat in and then take away. Just perfect!

Stop quickly with a friend, we grabbed 2 Timatin Bacon Bagels, 1 Crispy Chicken Burger and a Crispy Chicken Ranch Wrap. We had a FUN!! Fast and impeccable service, smiles and politeness, a great atmosphere and delicious flavors in short! We are won over. Not our first time here and still delighted with this address. We finished the brunch with a fabulous Autumn Spices latte and 3 muffins: Fruit Explosion (with its red fruit coulis inside!), Autumn Spices (and its pumpkin seeds on top) and Bluet wild but which we have not yet tasted. In any case, we highly recommend stopping by if you are in the area!!

Do more than once I have coffee whether it tastes burnt or it is cold... ect...

Commandé un trio tim matin sur croissant cheddar érable. Répéter deux fois que cétait en trio. Recu un tim matin blt sur bagel et pas de patate mais les bons cafés. En plus de ne pas recevoir ma commande, lemployé ma obstiné quil navait pas ca décrit comme commande et navait aucunement lintention de corriger quoi que ce soit. Bravo

Drive-thru ordering and fast service!

Parking: Gratuit et facile Food

Drive-thru service by a nice, smiling and polite guy. Unfortunately, I dont know his name.

The restaurant is renovated so quite nice but very little space to eat. On the other hand, the service leaves something to be desired. We waited 10 minutes for 3 identical coffees. I hope youre not in a hurry moving on to this Tim. If you are, go to Tim near the prison and Jean Coutu they are better

What times do you open your doors? It depends on the days Beautiful ham

Very slow service No effective working method.. I rarely, even never write reviews... But this morning AGAIN... Very hard bagel and a mistake too.. Perhaps you should review your working method because the service has no structure... The manager is in the moon and zero smiling

Restaurant closed for 4 years inside!! THE PANDEMIC IS OVER AND YOU CAN REOPEN. They open mobile ordering on the app and say its 100% open when theres just the drive-thru open! RIDICULOUS

Parking: Bien propre et sécuritaire Parking space

Ive ordered several times and I never receive the right donut.

I dont like negativity but the service needs to be reviewed... at 2 p.m. in the afternoon being served with a pigs air without hello.

Place under renovation when I was. Not many over-the-counter products. A fairly complete menu. Staff without more service... But thank you

Found a long hair in my decile wrap and crunched it. Its disgusting.. Not new to Tim

December 24, power outage for almost everyone, I go to this Tims to buy coffee and food for my wife and children, I bring baby bottles to go and heat at my mother-in-laws house afterwards, while Im waiting I ask the little guy if he can heat 3 bottles for my 6 month old baby, the little guy full of good intentions tells me yes, comes back looking all confused and tells me he cant do that, in the background I hear his boss screaming and whining at him, in 2022, at Christmas, with a regional power outage, what heartless esti refuses to help a 6 month old child eat? I understand that there are rules... but there are exceptions and common sense too! I made a complaint to Tim Canada, received an email telling me that someone was going to call me.. no phone call, no excuses, nothing.. if I was the owner this boss would have been met and left remembered!

Change the opening time on Google! It says that it opens at 7 a.m. but they dont open before 9 a.m.... when you rely on them to have your coffee and your lunch before going to work and you run into people who dont want to open for you the door... its quite ordinary...

A Tim Horton with good, friendly personal service

Clerk looks stupid. Tip $1...not even a thank you. A beef face.

No service inside, at 9 a.m. you have to take whats left as a muffin because theyre not ready. Longer wait than any other Tim visit

Getting the same thing over and over and im not complaining

Very quickly

Lack of things and too little parking

You could hear the manager losing patience with certain employees but the wrap was very good, the employees on the floor smiling plus the presence of a table that looked like a hockey rink

out of 4 orders none were correct. 4 lunches that should have been served hot, none were. always errors every time we go to this restaurant

For 2 years the restaurants have become very bad even not able to go inside for a service with the customer or employee for a service with a service and when you leave with your order and that every other time you are missing something you know annoyingly as long as I have trouble closing the doors I may be mean but you have to face reality thank you

Dont go on the weekend! They will scrap your order for sure! Otherwise the rest of the week is fine !

small but friendly

If you have to choose between McDonalds, Subway and Tim Hortons, I recommend Tim Hortons, better quality, similar price and more variety

Good morning! This morning I ordered 2 morning wraps from the workers, specifying not to put the egg in both due to the allergies to my boyfriend who was with me. One with cheese and the other without cheese! The guy at the drive-thru understood the order and I took the time to reread my order and everything was correct however the one without cheese and without eggs was for my friend, when we opened it the one without cheese had bits of egg and in the other there was cheese so my boyfriend was able to eat it with the cheese even if the cheese one was for me but in the other there were eggs! It s boring who didn t pay attention because allergies like that are no laughing matter disappointing

Great service thank you

Once again this morning, the order placed at the drive-thru was not correct. About one time in 4, the order is incorrect! Check your orders before leaving. I wanted to go back, but the damn dining room was closed and I had to wait in the drive-thru line again! Urgh!!

If you are in Canada you have to go to Tim Hortons

I asked for fries I got small yellow plastic ones I have a toothache %#@@#...

This is the tim near my house. Every time I order a timatin sausage, extra bacon, the bacon is missing. That must be about $20 worth of extra bacon that I pay for without getting any.

Great service

Never seen such a dirty tim. The disgusting toilets.

Small local fruit and vegetable stand in their parking lot. Very much appreciated!

Still closed! Really unpleasant not to be able to order at 4 p.m.

Ok, just Timbits and iced coffee but the coffee is excellent, thats not the case for all Tim Hortons.

Check your orders... I am a customer who comes by every day, but there are always small errors in the orders which I have always tolerated.. I received this morning a good cream cheese bagel.. with 1/2 covered and still beautiful. It was too much this morning. Im going back there more...

Employees don t wash the tomatoes.

Tim Hortons: Boulevard de La colline/ Ave de la Faune. Courtesy and great complicity from the order clerk and the manager. Thursday morning around 10:15 a.m.

I went to get myself an iced cappuccino on Sunday August 7 at 1 p.m. One of the cappuccino lids was not closed and leaked all over the car at the drive-thru. We politely asked the employee if it was possible to fill it for us given the situation and he pretty much sent us away. Pretty lousy service plus we asked for a glass of water and it took all we needed to get one. Water is expensive.

On September 7 around 9:00 a.m., I would like to highlight the kindness and professionalism of an employee who answered me at the exterior counter. It was my mistake and she was still able to respond to my request with a smile. THANKS

almost always closed and very little choice.

Never seen such a slow drive-thru service

Always served with a smile :)

Slow drive-thru and order with errors. They forgot to give us two potatoes for lunch so they loaded them up for us. We therefore paid more for the separate items than if they had put them in a trio as requested. We are given the potatoes in the same packaging so that we have to take tissues to eat the potatoes without the packaging because they are oily. The English muffin is not cooked and the potatoes taste frozen and not fresh. Honestly, Im not picky but this was more than ordinary for a bill of almost $50. It s clear that we won t go anymore.

Ordered a sandwich with potato for lunch. Everything was very dry and not very tasty. First time and probably the last that I order from a Tim, if this is the quality offered everywhere

Would place your orders. There are always mistakes. Otherwise, there are always items missing from the menu. More bacon, more ham, more turkey, etc.

Beautiful clean welcome

Great place to have an afternoon coffee.

Very good good service

Its a shame that the bathrooms are closed since customers have to go inside. Very good service at the counter.

Forced to pay for an extra drink in order to share a large coffee... Covid obliges... I am a regular customer... In fact I was a regular customer... Who cares about the $0.30 ... At the price you sell the coffee... Ordinary... Good news, my money will be welcomed by your competitors. Looking forward to it!!!

Great service from Jason and everyone.

A classic from Quebec and I think from all of Canada, a must-have souvenir for your takeaway glass.

Not great service.

Great services, Ive been going there for almost 3 years. In summer approximately 2x weeks for iced drinks. But now they come with cardboard straws. I am also pro-environment but up to a certain limit. The straw gives a cardboard taste to the drink and after a few sips it becomes soft and it is very unpleasant. There must be another way to make efforts for the environment without having to affect the taste of your products and making them unpleasant to taste. For iced drinks I will travel a few more kilometers to go to a competitor in the future.

Good troubleshooting, very small restaurant.

Always good, never disappointed, good speed!

I wasnt even able to enter the store because the door was closed. This has happened to me twice now.

Cleanliness left to be desired

Good breakfasts

Cleaning to be done on the exterior side of the Tim, otherwise, very good

I really like Tim Hortons

Perfectly located, super fast service!!

Very good service and the drinks are excellent but the Chicken Wraps are something else. I had my wraps half hot and cold with plenty of crunchy chicken. It wasnt the first time but its the last time I ordered it.

great service, friendly employees and it works, you never have to wait.

Closed too early yesterday at 4 p.m. closed the drive-thru service, its no good

Its always empty of donuts and the service is long. I wont go there anymore.

Always good and fast service

Peach juices are drinkable tbnk

Good but they got my order wrong! Its happening I guess.

Friday August 27 7:37 am....close for no apparent reason.....we already have trouble seeing the food we want (always lacking in stock) if the person who operates it tries it for him more.....just close!

I was today at 6:30 p.m. I arrived the door was barred and closed there is a big problem in the Tim Hortons its not normal

Je comprends le manque demployés, mais de la a ce que les 2 employés fassent comme si je nétais tout simplement pas la, alors que je suis absolument tout seul ... jai attendu 10 minutes dans lespoir dobtenir une boite de 12 beignes, les 2 filles ont pris les commandes a lauto jusquà ce quil nen reste plus, la prochaine fois, envoyez moi promener carrément, au moins je vais sauver 10 minutes

Close on Sunday 6:45 p.m.

Always very good

I love franch vanilla good taste

Lss two Tim hortons in St-emile are closed at 3:00 p.m. on a Sunday. One of them has a drive-thru sign that says come inside but the door is blocked and it says go to the drive-thru. The other one, I went in and they asked me to get out and close the door behind me because the door doesnt lock properly. In both places I had the opportunity to chat with people who were stuck at the doors.

A big zero star. I ask to grill my breakfast in the morning on the panini grill because Im tired of having it served cold. I go back because my sandwich is cold, I ask to exchange it for me, she tells me that she put it in the panini press, thats completely wrong, the bread is cold and not even toasted. She refuses me the exchange, I ask her for a refund, she refuses it to me. The worst part is that she didnt even check that my sandwich wasnt even toasted and the cheese was cold.

I came to ask for a French vanilla cappuccino and I received a coffee...

Great

It wasnt open

Dynamic and enthusiastic team despite the general lack of staff

My order was correct and at least there were employees on site when I went there Unlike many other places where the lack of staff forces them to only use the drive-thru service which is still quite unpleasant

Great drive-thru service, very professional employee, well done Laurent!!

Personally I believe that the different timhortons are losing their quality and their choice

Decided to put potato wedges in my wrap instead of regular potato.

Lots of errors on our orders. Ask for extra sausage they gave me extra becon. Ask for a large soup, give me a small one for the price of a large one. And the coffee I liked to brew always has to be brewed again afterwards. If you cant go too fast, go slower. It doesnt make sense I am a very good customer but a very poorly served customer. Big lack of professionalism.

The service is fast! I went there in the evening and there were a lot of donut choices! The team is young and very cheerful!

Great Tim! I go there regularly and I am always well received and well served by the employees who are friendly. The service is fast and they always have what I come for. Every time I go there, I am always satisfied!

theres no coke there

Indicates open at 5:00 am, employee arrives on site who says no finally we open at 5:30.

Great team... They struggled for a while but the service became impeccable again! Dont let go

Very good service to discover

I order a tims club sandwich (which Ive done at least 500 times before today) and when I ask to add honey mustard as usual, the cashier tells me she cant not add it to my sandwich, but she can give me a cup of honey mustard and a knife so I can do it myself. After two minutes of trying to convince the cashier to do it for me I gave up. A sandwich restaurant that asks its drive-thru customers to spread their own condiments... Maybe next year theyll give us the bread and ham separately. To be continued.

Well located

Donut holes OK nothing more Fast drive-thru service.

Much too long service at the car

A nice welcome even though I dont really like coffee at the tim when its cold or lukewarm

Thank you very satisfied

The young employees do their best to provide good service!

Yes its fast

Excellent service.

nice car

Thanks to Jason for his good service

Its the best coffee and donut

Well served drive-thru service. I just find it a shame that young people 1 person were abused to serve??? In addition, the tips were questioned whether they are sharing ok but put back in the cash register or.... no... Unionize yourself...