Tim Hortons in Québec City

It says its open 24 hours. I just went there at 9:41 p.m. and they told me it was closed due to lack of employees. This happened to me yesterday too when I came by around 10 p.m.

Always great service during the week with Julie and thanks to Nicolas for today and the weekend days that he is present, always attentive and meticulous with orders with a great mood even at 7:30 a.m. on a Saturday morning. Thanks again my dear.

Long service, as long as they are not closed for lack of labor.

Bad welcome, cold response

Very well served, the best Tim in Val-Belair!!

Its been 3 times that I have gone to this Tim Hortons and ordered a latte. So this is not a one time mistake. There are white, thick lumps of the grease/paraffin type on these three occasions. I almost vomited the third time, its bigger and bigger pieces that Im not able to identify, which are just in the last third of the coffee. Its disgusting.

Courteous staff, fast without being rushed. I even went back this week. Parking: Nice location but limited in number, however seems to meet the need.

The staff is way too nice!!

Fast service!

Change your batch of glasses please! Its been like 2 months since the coffee came into the box so the glass becomes soft after 20 minutes Result: I get out of the tank and my coffee has gone on the ground! I went back and the employee didnt seem to believe me I paid for the 2nd coffee, but I never drank the first apart from a few sips

wow! nothing to say, my order had no fault. Little brunette with glasses, very friendly and respectful. Thank you

Fresh coffee, donuts too.

Good coffee.

Meals served on time always good, the food is not cheap like other restaurants..................................

Tim Horton Rte Sainte-Genevieve, Quebec Parking: Easy to park

Jamais (ou très rarement) quil y a des erreurs sur les commandes. Les sandwich/wraps sont toujours bien fait (pas besoin de les défaire pour les refaire parce que rien tien en place). Les cafés sont bons avec aucune erreur. Le personnel est toujours souriant autant de semaine que de fin de semaine. Service rapide, même le matin aux heures de pointes.

Terrible customer service. No one at the cash register. Once an employee finally comes to the front, ignores us its like were intruding. Tim Hortons, what a declining banner...

Never able to give the exact order I paid for a bacon sausage worker wrap and I got a morning sausage wrap and my coffee was not good

Constant error in orders, the girl at the car control is as stupid as her feet, to be sickened (tattooed). Otherwise the other employees are very courteous, otherwise nothing to say about the food

When I went recently I looked to make sure everything was there, but I was missing 1 food item so I went straight back. I got sorted and realized that my 2 extra bacon that I had asked for was missing and the coffee tasted like water. I went back a second time then I explained to the lady that I didnt get my extra and that I wanted another sausage sandwich in addition to the extras then when I got to the cash register she gave me the sandwich with bacon in my extra bacon that I requested...

Very good service

Probably in the top 3 of the worst Tim Hortons in Quebec

Very poorly clean counter behind and before not very appetizing and Im not even talking about the bathrooms I prefer to go to a chemical toilet

Hello, just to advise that I had very bad service.. I am still disappointed because I often go to se tim. I had to speak to the manager because I had a question and she responded with so little professionalism, she was stupid and borderline mean...

I admit Elie

no carrot muffins, it wont take long, the coffee is running...Wow...but!!! sorry men... it doesnt happen or, you get there and the drive-thru closes at 2:30 p.m. not funny

Its could be worse, but its not that bad, lots of employee changes.

The lack of labor is a big backbone.. I was there in person 24 hours in advance to give my order.. I showed up there this morning at 7 a.m. to be told that they would not we didnt do it... he couldnt find my order... they argued among themselves and finally told me that they were short of staff and didnt make my order... what incompetence and lack of good manners ..

Mobile ordering not easy

No service...5 employees including just 2 who work. We are 3 customers who waited almost 5 minutes...no one answered us even a hello. No good manners from the employees. Go somewhere else. Here we clearly see not a lack of labor but really a lack of management.

Very good service!

Ive been at the drive-thru for 21 minutes. At the rate its going, I think itll be the last thing I see. Except for that nightmare episode, Ive had a good life. Please dont be like me and wait at the next McDonalds. 27 minutes and still not my order...

It says closing at 10:00 p.m., but from 7:00 p.m. only donuts and drinks are available (according to an employee).

These long, but these very good.

It took us 32 minutes for our small order. The lady ordering was extremely stupid. We paid for 6 donuts to receive 3 (so 1 not the right kind)... in addition to asking for our wraps to be returned to the cash register twice because he didnt know our order and alternated between cashiers...

Waiting 15 minutes at the drive-thru when its 5 inside... never seen that in my life....

Excellent taste and service I highly recommend well done to the team.

Every time I go to this Tim The offers dont work...Im told its not our fault and as luck would have it, due to a lack of arguments, I managed to get my offer by splitting the invoice into 2 transactions! It s starting to pay off to tell your staff not to apply offers!

The staff is always smiling and friendly.

Very poor service, lack of item when ordering, responds to the customer and does not apply the pricing policy, refuses to collaborate, gives me a number and forgets to get out of the car to go outside the drive-thru, asks to pay debit the rest in money answers me clearly we are not doing its very bad service and with all this I had my daughter in the car request 3 biscuit gives me only 1 request an extra cream whip load and not give check your coffee

During the week, the service is excellent. But the weekend is different. Error in orders. Often they dont even heat what it needs to be. This needs to be improved in my opinion.

Super slow service, I waited at least 20 minutes in line for the drive-thru and another 15 minutes at the window before getting my order, a BLT on an English muffin with potato! Uncooked, cold muffin and soft, cold potato, plus having paid full price despite an offer on my cell...the girls are dancing inside, maybe they should serve the customers instead... its not the first time at this place and... its over for me

The coffee is rendered undrinkable

Wow

three good

warp morning received in a ball and shattered in the box! Serious ?? ...

They forget to give me my straw at the drive-thru so I go inside...the Tim guy says to the girl who was coming towards me: dont answer, we dont serve the world inside! So the girl ignores me and leaves! Criss give me my ciborium straw!

I was looking for a place with seating and its a convenience store Tim Hortons. So I changed course.

SATURDAY. 4:15 p.m. We are closed

Fast service and friendly staff. Thank you

New cashier today you have to give the runner a chance but this Tim has a problem with managing staff who are not resourceful and who work slowly, thats my opinion and Im sure Im not the only one who thinks so last June 18 order my lunch with a maple Boston I can tell you that the donut took edge because it was hard and not fresh this tim horton is crossed off my list I totally dissatisfied the.owner d3vraus see to its business

Never seen people so bad once or twice having the wrong coffee ok except that when it happens every day the made of what or closed the tim ciboire the worst tim hortons I have ever seen

Extremely slow service

Drive-thru service only, so if you are on foot, we will not serve you

The service is to be desired. I dont understand why in 2022 we continue to discriminate. For over a week, Tim Hortons has just been doing drive-thru service and those who are on foot really cant order well done to Tim Hortons, we just serve the pollutants.

The worst time I tried to order 3 different items from the menu on Saturday at noon and they were all unavailable, the service is always poor and there are always errors on the invoice

Tim Horton, it s Tim, it s its employees who make the difference

I order 2 large iced cappuccinos with milk, stir very very well (it generally becomes very white and foamy) I am served very dark brown cappuccino which overflows and drips everywhere. I had to go back and have them replaced and it still isnt right and people laughed in my face and criticized me back. Miserable service!!! Never again, there was almost no one there and we waited at least 15 minutes

Not good service today

Open 24 hours

Very good teriaky chicken sub

Worse Tim, every time I went the coffee was either not fresh or there was junk in the bottom of the cardboard cup

Professional and fast service

Tasty meal Price quality

Every time I go there, no matter the time, there is always a lack of stock and there are always errors on the order.... Really disappointed, because the reception at the wheel is perfect!!!!

Long service!

Very little choice compared to other Tim Hortons

Update, excellent service this morning with good humor even with the long line at the drive-thru! Dont let go. Good day. Speed 0 cleanliness to see even nothing in the pastry window 1 choice of beige.. Ive been there several times and same thing each time very long honestly and there were several of them today. The only positive point is that my meal was good and hot.

Good service

Excellent service!

It is good and accessible due to its location.

3 items on my invoice and 3 errors bad service

I showed up at 7:45 p.m. for a ham and cheese sandwich only to be told that its not possible since it closes at 8:00 p.m....I only eat a little since Im in mourning and thats all I had in taste. ..Really shame about customer service....

Fast service despite poor employee

Great exceptional service that I received and that I receive every time I go to this Tim Hortons. There is drive-thru service offered with indoor service when you enter the PROXIM convenience store. It is located within the Lorretteville / Val-Bélair limits near the Henri-IV highway. As it has a larger surface area compared to other Tim Hortons that offer drive-thru service, it has more food products

A chaques fois que j y vais, je n ai jamais la bonne commande au service au volant! Ou bien souvent aussi il manque des choses dans ma commande. Et sa s est quand ils leurs reste ce que je commande!!! C est tres lourd cette situation. J espere que ces commentaires ce rendront aux proprietaires... proprietaires qui soit dit en passant ne sont jamais a leurs succursale!

Very poor service every time I went there. Now I avoid going there.

Very good and fast service

No hello, no thanks! The clerk barely looks at me, he was busy complaining to a colleague about his work schedule. Very very ordinary service, fortunately I rarely go to this Tim!

Fast service

My lunch sandwich was COLD and not even toasted... -2 times this week -August 24 to 28, 2020

Often errors in orders.

Already some times that I go there donut not fresh of the day and service can be courteous and disinterested

One of the best tims in town. The employees are loyal. Great food and coffee. For donuts they lack choice but hey!

Osti worst Tim ever. 20min to order at the car, inconceivable

Very good service.

Ask for what you want so you might get what you want

Bad service, multiple errors in the same order.

Good coffee. Its the best

Very good coffee

Good service nice for in a convenience store

2 mornings in a row that Ive been there, yesterday my morning was cold, almost frozen, and today my bagel had a mini crust of cream cheese, three quarters of it was missing.. Worst tim hortons in town

Ok

There is no better

Empty counter, ultra slow service, bad food and smoothies compared to other Tim Hortons

I went to eat and they were really wonderful and very good and the coffee was a masterpiece

Super super welcoming and super nice (the) owners

Very good coffee, especially caputsino

The cappuccinos are good!

Very slow drive-thru service, 10 minutes wait for 2 black coffees, VERY arrogant staff especially since there were 4 behind the counter, 1 holding the broom, the other 3 looking at it. This is not my first visit but certainly the last. The little guy even suggested this complaint to me. So this is it!

Very good

The wait is endless. It wasnt for me I would have left without taking my order.

Quiet and friendly little Tim

Service better than other times I go... But room for improvement!!!!

Good coffee for the road.

Tim in the morning I like the courteous and professional staff

10/10