Tim Hortons in Québec City

The drive-thru service is impeccable Parking: Little location,

Ive been going to the same tim in the morning for my coffee for 3 years. I always have impeccable service from Véronique! Thank you so much

First Tim that I find as efficient and who doesnt have great service! well done

Super fast and they always get our orders right

Very good service from Mike and Joël the little guy smiling on my goblet made my evening all over again :)

5 stars for the world record for longest drive-thru wait time for coffee in history! 24 minutes

Ive been waiting for 30 minutes. They are not able to provide refunds. No manager.

I appreciate the courtesy and cordiality with which I have always been received, I feel good in this establishment.

Congratulations to the whole team, for the great service you give us each time you visit.

Slow service and its quite expensive for the quality of the product, the coffee is good!

I dont recommend this tim because people talk to us badly.

Good restaurant if you dont pay attention to your figure.

Courteous staff

Not able to give a legible receipt. Rude and stupid cashier.

Before starting a moving day, why not go eat, have a good coffee, a sandwich or a donut at Tim Hortons, they will be happy to serve you with a big smile

Perfect for a meal on the go.

error every time in the orders the manager is as without drawings as the rest of the employees

The best tim in the province

Very impatient staff.

Excellent meal, quick and pleasant service

Not always equal for the same food, especially on weekends.

Tim H. Boul. LOrmiere in Qc is the cleanest I have seen. In 1 week, the 2 times I went there they washed all the tables and the floor the first time. Something I never see in other Tims. There is 1 that I will not name that he should follow the example. Congratulations to the team and the owner

On May 11, 2024, 7:46 a.m. Saturday evening not a single customer in the restaurant 3 waitresses chatting together no one comes to serve us and asks us what we want we really dont understand and we are divided ???????? First time this has happened to us, too bad to have disturbed these ladies

Rude and slow staff

For take out...I like it!!! watch out for warming English muffin bread

VERY disappointing I ordered and paid for an extra tomato ham grilled cheese and a bacon grilled cheese. I was served a ham grilled cheese without tomato and as for the bacon grilled cheese, there was no cheese, and yes, only 2 slices of bread which contain 2 slices of bacon WITHOUT cheese

The 60 year old lady and the manager verbally attacked me because they didnt want to do their job... Im going to have to buy the brand and change a few things :)

Ouffff wrap with extra hair this morning the trash thanks you for a potato inside when not requested loaded with worker when its the classic that was ordered the egg barely fits in the sandwich because the bread wrap is torn, sad

Very interesting surprise basket

8 people Work there and slow service forget my order

Still closed, error on orders, very long service Close from 2:00 p.m. to 5:00 p.m. 2024 Much better service, opening hours adjust, I will come back

Parking: Not enough space for people with reduced mobility Wheelchair accessibility: Not in the right place for the chairs should be on the other side

Amazing service!

Parking: une 30 place Kid-friendliness: oui Wheelchair accessibility: oui

Terrible customer service tonight. My partner asks for a well-toasted bagel (which he has been asking for for years and has never had a problem). He receives a completely burnt bagel. He returns to the window and expresses his disappointment with what he received, only to be answered curtly by the cook well sir that s what you asked me my partner responds by showing him the bagel that he wanted it well cooked and not burnt and that he would like to have another one. The angry lady takes the bagel and throws it in the trash aggressively while whining and goes to make another one, giving it to him without looking at my partner, doesnt apologize for the inconvenience and doesnt say anything to him. Your tim is blocked for us on principle, for us customer service is important and this time it was really bad. And no we wont fill out your form, we just wont go back to it. I would be extremely embarrassed to serve this to my customers.

The Tim Horton which is located in Lebourgneuf next to the Burger King?. I usually get a blt sandwich and normally it has bacon in it. There was barely the value of 2 mini slices. Very thin. And when I mentioned it to the person who served me, it was as if I was speaking into a void. And worse than that when I spoke to a manager, a day or two later he didnt take this into account at all. Personally I dont go back there anymore.

25min have two coffees, alright.

Its a bit long to be served but I would go back anytime good service friendly staff much appreciated. Easy access parking. THANKS

A warm place, Laura welcomes us with a big smile, and Amadous sandwiches are made quickly and quickly. I would regularly return to this Tim Hortons

Pleasant welcome. Own. Longer service in the evenings and fds due to lack of or inexperienced staff. Be respectful.

Friendly people and food not so bad for a fast food

Very slow service I waited 25 minutes to get a large hot chocolate... kitchen poorly organized... didnt give the right orders... black hair found in my Philadelphia bagel... I had to throw it away... disgusting

Extremely rude and disrespectful. The staff making rude comments to an anglophone ordering before me because he s trying his best to order IN FRENCH. May I remind you guys that the official languages in Canada are French and English. Discrimination against Anglos in 2023 is completely unacceptable. Its completely ridiculous to treat someone like that. The customer makes an effort to place his order in French and he is looked down upon and comments are made about his French. Discrimination against an English-speaking person who tries to speak to the best of his abilities in French is unacceptable. It seems to me that respect is the BASIC.

The staff is nice but I ordered a bagel belt, eggs and cheese and I received a bagel with only eggs and cheese.... quite disappointing that, I dont know where did the lettuce and tomatoes go?! ?!

nothing special

Wow what a service

Very good and fast service thank you

Everything is perfectly perfect as your only problem would say the opening and closing hours

Saturday 4 p.m. and no donut variety available

OK but nothing extraordinary.

Very good service, courteous staff despite the busyness. Well maintained. Not bad, one of the best Ive visited. 5/5 Parking: On the site. Around 15-20 places

Very slow service and my crispy chicken sandwich was really not appetizing, the salad that was put in the sandwich was blackened and rotten, it was my quick dinner that I threw away.

Always great service, good stable team, best tim Ive seen

Very fast service and the employees are very pleasant

Unfortunately to have a choice we have to go early because for several years they have closed early, but otherwise a good coffee and good muffins to please the colleagues is perfect!

Simply terrible service. I waited a good 5 minutes before being served by a young girl even though she and her colleague clearly saw me enter, but personal weekend conversations are more important than customer service while the restaurant is completely empty. And even then, Miss had to be challenged by her supervisor for her to deign to do her work. Hand hygiene is really not a strong point either, despite the last few years of health crisis. I came out with a glass of hot water and not hot chocolate as requested. Being on break, I dont have time to come back to correct an order for a simple drink that ended up in the trash. This was my first and last experience at this Tim. I regretted my choice of not having gone to the McDonalds next door.

The lady at the drive-through doesnt send her. Shes stupid and drooling. Last time I went there, the McDonalds is right across the street and everyone smiles.

Ark

Always good and fresh.

Thursday July 13 I went to Tim Hortons at 6:50 p.m. to get maple donuts, the counters were practically empty. I asked the young lady if we could have more, she told me that it would take an hour making other donuts and she closed at 9 a.m. I told her that, no common sense miss you close at 9 a.m. she gave me the answer there are no more donuts dry enough I mentioned to her to remain polite and there she replied please leave see the new generation who lack good manners and the buttocks without experience I am a 67 year old and very good customer

Well located, they are efficient despite the high traffic

Good

Personnel meler you wait 30 minutes at the drive for the wrong order... pitiful

the beautiful place to meet up with family

I asked for a box of 10 timbits and I got 8...

good price

The worst tim in the province

No service....

Girls Its Awesome! Impeccable service!!!!

Always very nice staff who are present during the week

The employee Félix Gagnon threw me an iced cappuccino in my face

Impeccable service with a smile even if the restaurant was very busy since there were several electrical outages in the area.

Drive-thru closed on a Thursday morning, really not strong

There was almost nothing left on the counters, I find that a shame, lack of production

I will never go back there

Good service

Lunches are no longer 24 hours??? The girl who said it at the drive-thru should be nicer. Its like were the bad guys....

Well served

I asked for a very large coffee 2 milks 1 sugar and I received 2 creams 1 sugar. I only threw it away when I got home and tasted it. Very disappointed because this happens often.

For the price of the brioches, it doesnt have enough icing, its dry

Dear Tim Your pedestrian without cars who melts when he tastes a good coffee/donuts 9 times out of 10 I hit my nose in the door and it starts to bother. Good day

I had WOW service from the team on Wednesday lunchtime. The employees had fun and shared it, it was exceptional for the period we are in! This is rare and deserves to be highlighted!

Food must be ordered first

Very good service. THANKS! :) A+++

Thank you Oscar for your excellent customer service

Great service by Claudia!!!

I had outstanding, warm service from the friendliest team at any Tim Hortons. In addition, my Ti-matin is the best I have eaten in this restaurant chain. THANKS!!!

Very fast and good

For a quick restaurant its Tim Horton. Not much to say.

I go there for the coffee which is always so good

More than an hour late opening AGAIN!

Good breakfast wraps

Excellent service

Excellent, fast service! A bit of a shame that the dining room is not open at the same time as the drive-thru.

Rotten service still closed without tracking their hours on their sites, please replace them with a Starbucks as quickly as possible

Ruthless service l

Its pretty hell these days with the labor and everything but we were lucky enough to be served by the owner who was very friendly and made me a delicious biebs brew, thank you very much

Excellent

Lack of staff it seems. Passable service, dont be in a hurry.

Bad service. I am not against the work of minors especially with these difficult times finding employees. But in this branch. These minor employees work alone without supervision by an adult. Which results in poor service. I came with my family and my children to have coffee and donuts and the waiter completely ignores us, she is busy chatting and laughing with her teenage friends who occupy part of the restaurant. When I ask to serve me, she came after 5 minutes to take my order and pay. Afterwards, she came back to chat with her friends. And we are waiting for the order to be prepared. When I ask for my order, the waiter tells me that I am rude to her team. I hope their boss will correct sad situations like this, because customers will flee this restaurant.

Very good crispy chicken bowl.

GOOD

It took a long time to get service! .. I was alone and it looked like no one wanted to come and serve me! ... It moved when lots of people arrived! .... But happy to be able to choose a donut for myself!

Very poor customer service. Antoine at the cash register is very arrogant. Hes dragging his feet. Lazy generation, no dignity and integrity. It takes 15 minutes before we are served. And when it s our turn, he responds to the customer who was behind us. Afterwards, it takes him 10 minutes to make 1 sandwich. When I ask if he put tomatoes in my sandwich, he responds curtly why!!??! . I asked for a refund and it seemed like the hardest thing for him to do. Antoine doesn t care if we want to file a complaint against him, he himself said so. I would never return to this restaurant.

The Rap Matin beacon is the worst I have eaten. ..

Can I know why are you saying that you close at 10pm and when I arrive between 9:20-9:45pm everything is closed. Its really annoying for the customer...

I always get an iced cappuccino at Timhortons always the same thing I love my iced cappuccino

Car service

Warm welcome...

GOOD

This evening I show up at the restaurant, dining room closed indefinitely and car service also closed. Apparently there is a shortage of employees.

Very welcoming staff, and the coffee is great.

I love this Tim! The staff is always super nice and the wraps from the workers are better than the other Tims. Plus they are the best for accuracy of orders and speed compared to all the others tried in Quebec.

I love!

If you have chicken left to make 3 wraps, do it in 3 steps 10. Smfh

Close at 9 a.m. pass their time on their phone but can change opening hours (Tim Horton) you are not tempted to pay your employees properly, it would be the time you spend between making coffee and McDonalds which is the most advantageous you are destined to close if that does not change

Shoddy service and no sauce in my worker wrap.

I was able to receive my coffee hot, it is not the same thing in other establishments with the same name like that of Vanier

Kind attendants, fresh coffee made

30 min 5 cars. Its coffee and pastry and not BBQ but we waited for BBQ.

Very good

Promise out

Superb service during the week, but very poor on weekends.

Restricted service hours, donut counter always empty, there is a 24-hour McDonalds next door... the choice is not hard.

More Timbits than I asked for for the same price!

Ridiculous there is no one there and we manage to make a mistake I ask for a medium cappuccino, and he gives me a small format 2/3 full and this dispatch has closed the window I wait to tell them and I see very clearly that he ignores me, last time I go there (the ormière)