Restaurant Normandin Hamel in Québec City

5146 Wilfrid-Hamel Blvd, Québec City, Quebec G2E 2G9, Canada

★★★★☆
(2196 reviews)
Categories: Family restaurant Breakfast restaurant Delivery service Takeout restaurant Pizza delivery Restaurant

About

Un menu varié, un service rapide et un rapport qualité/prix exceptionnel, voilà les principaux ingrédients qui font le succès de Normandin. Nous sommes fiers de servir des produits de grande qualité en provenance du Québec en plus d'offrir un service sympathique et chaleureux propre à Normandin. De la réputée pizza Normandin aux burgers, pâtes et sandwichs en passant par le menu pour les enfants et les déjeuners servis en tout temps, Normandin en offre vraiment pour tous les goûts! Au plaisir de vous servir!

Website
restaurantnormandin.com
Address
5146 Wilfrid-Hamel Blvd, Québec City, Quebec G2E 2G9, Canada
Plus Code
RM39+42 Québec City, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Monday
6 AM–10 PM
Tuesday
6 AM–7 PM
Wednesday
11 AM–10 PM
Thursday
8 AM–12 AM
Friday
6 AM–12 AM
Saturday
6 AM–12 AM
Sunday
6 AM–10 PM

Services

Service options
Outdoor seating Kerbside pickup No-contact delivery Delivery Takeaway Dine-in
Highlights
Fireplace Sport
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Late-night food Small plates Spirits Vegetarian options Wine
Dining options
Breakfast Brunch Lunch Dinner Counter service Dessert Seating
Amenities
Bar on site Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups LGBTQ+ friendly Transgender safe space
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.0
★★★★☆
2196 reviews

Most Mentioned

food presentation (190) breakfast (102) order (29) quality (28) smile (23) supper (16) cold (15) poutine (11) managing director (8) elle (6)
5 stars
855
4 stars
792
3 stars
310
2 stars
104
1 stars
135
★★★★★
October 26, 2024

It’s super great family environment and courteous staff, clean place. It’s Delicious and price fair enough!

★★★★
July 10, 2024

This is a chain family restaurant. It's an extremely safe choice, especially for larger groups, as it has a huge menu. You're not likely to get to get your favourite version of something ever here, but you can trust that at worst, you will be getting something decent. I started with a cream of chicken soup that was very nice. I got a smashburger and a poutine. The burger was quite good with a lot of onion. The poutine, made with frozen fries, was just ok (Edit: The owner was kind enough to inform me that the fries are actually not frozen. My mistake. I guess I will just say that they did not have characteristics I would expect from fresh-cut fries). I was able to taste their pizza, and it was pretty good. I was told that the spaghetti was good as well, though I did not taste it myself. Our server was absolutely great.

★★★★★
July 3, 2024

Seeing Seafood Poutine on the menu meant I definitely had to try and it didn’t disappoint. I’ll recommend it if you’re adventurous with your food choices. The restaurant had live games on TV if you’re looking to catch a game while eating.

★★★★★
February 18, 2024

Outstanding. We came down for a work contract. And this place is awesome. We had breakfast and our dinner here. For under $40.00. The staff are friendly and welcoming.

★★★★★
June 14, 2023

Very good breakfast! Excellent service...

★★★★★
December 20, 2021

We went for brunch on Monday as we know they open 24hr. The servers are very nice! For someone who has yet mastered French, our waitress was very patient and meticulous in explaining the menu. She even gave me some new French vocabs. The food was delicious. It's similar to American comfort platter (baked beans, Sunnyside eggs, toasts, ect... ) but with Quebec flavors (paté meat pie, strawberry compote )which to me, brings the brunch up a notch. Very happy with the service and large portioned food😍.

★★★
September 23, 2021

We arrived at the beginning of supper hour on two evenings, one weekday and one weekend. We had friendly service both times, albeit there weren't enough waitresses for the number of tables, so service was slow. Most of the food was wonderful, except for one pork brochettes dish that was overcooked and dry. The Thai salad was delicious.

★★★★★
July 5, 2021

The food is perfect and the staff are great. It was a bit pricy, though. I would recommend it. The pizzas in the pictures are petite size.

★★★★★
December 21, 2024

Very good service from Judith

★★★★
December 8, 2024

Lack of staff during busy periods.

★★★★
Local Guide
December 8, 2024

Yum yum, I was a fan of this restaurant when I lived in Quebec and I still love it as much as I remember. I will definitely return, friendly and smiling staff, very good service!!

★★★★★
Local Guide
December 8, 2024

Super good lunch! Thanks to Johanne!

★★★★★
Local Guide
December 1, 2024

Good service good food!

★★
December 1, 2024

My mother had reservations for a group of 16 people for lunch last Sunday. She had called to book several days in advance and called back to confirm. When she arrived on Sunday, she was told that there was no reservation in her name and that Normandin did not take reservations on Sunday morning?! 12 other people were coming It s stressful. They finally made room for us and a waitress rolled her eyes and said: well we have a group... we really dont feel welcome even though we were customers who had reserved... In the end, the other waitress who served us was nice, even if the service was slow. And the food was okay. But unfortunately because of the poor welcome, we will not return there as a family even though we were regulars.

★★★★★
November 22, 2024

Good food. Good service. Welcoming atmosphere

★★★★★
Local Guide
November 22, 2024

Im on my sixth visit this year and Jacques + his team are wonderful. Impeccable, courteous service and a smile... Wow!!!! I am a representative on the road and whenever I can, I invite my clients to this establishment. I am sure to make people happy and obtain the best service for my customers. A big congratulations to everyone!!!

★★★★★
Local Guide
October 22, 2024

People are very respectful

October 22, 2024

I ordered online around 6 p.m. A combo pizza 4 with fries and a 7up 2 liters. Around 7:30 p.m. I called the restaurant to find out what happened to my order placed an hour and a half earlier. The young girl told me that the delivery man had left 5 minutes ago. He finally arrived around 7:50 p.m. He even got the wrong drink and told me he brought me a Diet Pepsi instead. He offered to come back in 15 minutes with the correct product, apologizing. Lets just say that after two hours of waiting, I finally accepted the Diet Pepsi. The pizzas were cold, the fries were soft and lukewarm. At the price I paid and the time it took, it really hurt my heart to pay.

October 22, 2024

The wait (40 minutes) to receive our meal was very long. Dinner was the goose pâté...very average. In addition, the vegetables and green beans were dry, as if still a little frozen: inedible! The lunch egg was okay. The stiff ham and the rather hard fruits.

★★★★★
Local Guide
October 22, 2024

Very good. Hot, fast. The service is simply excellent.

★★
October 22, 2024

I was a regular customer who ordered very often. I spent money on them and in return. I ordered my gourmet tao poutine and when I received it it was very very light... he hadnt respected the portion. I know this because I also worked in the kitchen at Normandin for 3 years. So I called and a lady answered. I had to explain why I was making my call and the lady put me on hold when she came back. She told me that someone said that I often called to complain ahaha. Thats so not the case... it made me angry, they didnt want to make it again because I had already taken 2 butchers from my poutine. I ended up receiving a new one but it wasnt easy... in short its a shame to come to this point, theyre losing a good customer for a matter of $ to $20

Local Guide
October 22, 2024

Very bad experience! Dont order there! I ordered at 5:20 p.m. and called at 6:30 p.m. because my order had still not arrived. I was told that everything was on its way and that it should arrive within 10 to 15 minutes.... I called back 1 hour later at 7:30 p.m. to be told that my order had been delivered at 5:45 p.m.... but not to my address.....they delivered my order to someone else....my order was paid for and someone else received it......I was not offered a refund no compensation.... they reordered us and my partner had to go pick it up... we finally had dinner at 8:30 p.m..... very ordinary too bad it will be the last time for us!

October 22, 2024

During our last visit, my partner asked the waitress if she could remove the onions from the sandwich. The waitress told him they cant because the sandwich arrives vacuum sealed and they reheat it before serving it to the customer. Wow sous vide.... we will return to have a fresh meal.

★★★★
Local Guide
October 22, 2024

Always good food good services

★★★
September 22, 2024

Very bad experience this morning after 50 minutes no service I will not return and I was not the only one

★★★★
Local Guide
September 22, 2024

Quiet and relaxing place where you can come and eat a meal that will suit you. Despite the wait time being a little longer than normal, I liked the service received by the waitress who took the time to apologize for the wait time. My pancakes were excellent

★★★★★
Local Guide
September 22, 2024

We really enjoyed our hearty breakfast. Attentive service thank you

★★
Local Guide
September 22, 2024

Only one waitress who was doing her best

★★★
Local Guide
September 22, 2024

Its better before. Weve been going to a Normandin a few times now. It lost a little.

★★★★★
Local Guide
September 22, 2024

Delicious lunch and good service

★★★★★
Local Guide
September 22, 2024

I had a very good lunch at this restaurant, a waitress who takes great care of her customers, in short, when I go to Quebec, I will return there!

★★
Local Guide
September 22, 2024

30 minutes late on my order because the fries were not ready. I was waiting at the counter and the cook didnt want to be disturbed by other employees to complete the order.

★★★★
September 22, 2024

I took a mini pizza topped with too much crust

September 22, 2024

$8 for 2 coffees, fall on your head

Local Guide
September 22, 2024

Web order made 3 hours before the desired time. When I arrived to pick up the order we still had to wait 30 minutes before receiving our dishes.

★★★★★
Local Guide
August 22, 2024

Generous dishes and lots of choice. (Too much?) The waitress was really nice and particularly attentive to our needs.

August 22, 2024

Restaurant half dead. Terrible wait, very ordinary food, gorgio style pasta sauce at Maxi in an envelope. Bad salad To avoid Very slow service

★★★★★
Local Guide
August 22, 2024

Very good service for a small group of 10 people. We all enjoyed the food. It is certain that drinking increases the bill like everywhere else.

Local Guide
August 22, 2024

Really disgusting worst lunch of my life

Local Guide
August 22, 2024

Im in line this morning. 1 customer who I assume is a regular customer walks past me and starts chatting with the waitress. Not just that to keep me waiting. Im going to have lunch at Toscanos after all.

★★★★★
August 22, 2024

A perfect dinner with warm and empathetic service. We had had a horrible day. This dinner was a balm for our 2 families. Thank you especially for the little gifts offered by the house!

★★★★
Local Guide
August 22, 2024

I like this restaurant for lunch

★★★★
Local Guide
August 22, 2024

Typical non-international lunch

★★★★★
Local Guide
August 22, 2024

Very good service and the food was excellent

★★★★★
Local Guide
July 22, 2024

Fast service and welcoming staff

★★★
Local Guide
July 22, 2024

I like Normandy restaurants for lunch almost all day often with special offers. Its nice. But the last 3 visits to the one on Boulevard Hamel were not pleasant. So much so that we decided not to go back there again. Closed terrace with a superb beautiful day. They served us lukewarm water even hottie no ice. Rude waitress. THANKS. Parking: Very large parking lot

★★★★★
Local Guide
July 22, 2024

Update I also visited the bar on Wednesday evening for dinner. Jul 3rd 2024. Heloise served us impeccably and courteously. Adorable and effective!! - My visit to Normandin are always great!!! It would take us one or two in the West.

July 22, 2024

I placed an order at 5:11 p.m. at 7:00 p.m. I called the restaurant to ask if my order was gone. The young lady told me yes. At 7:36 p.m. still nothing I called back to ask what was happening after 2.5 hours of waiting. She replies sorry we dont have an order in your name. But at 7:00 p.m. she told me it was gone. Since the order was paid I asked him to redo it. She told me it would take another 30 min to 45 min. But if you are not able to take the online ordering service do not do it. Service to be deplored.

★★★★
Local Guide
July 22, 2024

Good food but made expensive Kid-friendliness: Yes

July 22, 2024

Fries so soft, intense oil taste we threw them away, pizza dough so hard and cold Oh no its over for us at the price it was made

★★★★★
Local Guide
June 22, 2024

Excellent food in a very friendly restaurant.

★★★★★
Local Guide
June 22, 2024

Always how it should be there!

★★★★
Local Guide
June 22, 2024

Lobster Benedictines a delight with A 1 service!!!

★★★★★
Local Guide
June 22, 2024

It was really delicious

★★★★★
June 22, 2024

Excellent service!! Very nice experience for our group! THANKS!

★★★★★
Local Guide
June 22, 2024

Went Sunday June 9th. Exceptional waitress. Very good service despite the large number of customers

★★★
Local Guide
June 22, 2024

Demi cote lever et poulet. 45 minutes pour livre 45$. Tout était froid!!! UPDATE. I called the Manager and he respectfully apologized for the meal and provided a voucher for another Meal, which we will use in the restaurant instead of delivery. Food at the Restaurant is good and I believe this was an isolated incidentt

★★★★
Local Guide
June 22, 2024

Good value for money and impeccable service

★★★★★
Local Guide
May 22, 2024

Friendly, family-friendly and tasteful. The service is cordial and fast.

★★★★
Local Guide
May 22, 2024

Outstanding service, good food and peace and quiet! Finally we can hear each other by chatting!

★★★★★
May 22, 2024

Very good meal. The fries were really delicious. Very high traffic. There were 8 of us and we had to be at two separate tables, one behind the other, which ruined our family dinner a bit. This is the only negative point but given the crowds, they couldnt really do otherwise. Parking: Parking in the back, large enough to accommodate all World. Kid-friendliness: They always offer raw vegetables and dip to the children to keep them waiting. It is greatly appreciated. They offer a diverse childrens menu and a small activity booklet with wax crayons. High chairs also available. Good family restaurant.

★★★★★
Local Guide
May 22, 2024

Very varied menu, good price, fast and courteous service. A Normandy like the others. Quality only in Quebec.

May 22, 2024

Very nice waitress except the kitchen has a big problem arriving at 11:00 and plate served at 1:00 p.m. and a plate at 1:10 p.m. and a very dry burger because it was on the stove for too long, very disappointed with this restaurant!!!

★★★★★
Local Guide
April 22, 2024

Awesome food and service!!!

★★★★★
April 22, 2024

great service even when youre not dressed properly.

★★★★★
Local Guide
April 22, 2024

Great experience with impeccable and attentive service.

Local Guide
March 22, 2024

Theres a French guy who works there. I think Ill never come back with my CV again when this manager lies to your face. Never again, even to eat there.

Local Guide
March 22, 2024

Saturday March 2 at 7 p.m. I placed an order via the website (a small lasagna, a medium lasagna, a chicken skewer and a club all for $111) which tells me that the order will be ready at 7.20 p.m. I am there around 7:25 p.m. They tell me that it is not ready that the 2 lasagnes are not ready so I wait 15 minutes later still no news I see that there is still nothing ready I then asks if its ready, I am told that no, they havent left yet, Im knocked out, Ive been waiting for 30 minutes and I realize that there are 2 boxes waiting on the serving hatch I ask if its for my order and they tell me yes I tell him do you think its going to be hot when I get home he tells me yes its hot when they do it I tell him no see that its been hanging around for more than 30 minutes but still no lasagna I ask if there is a manager I am told no he left so to finish it took at least another 15 minutes before my order was ready and no excuse for the time it took to arrive at my house, I put the fries in the oven to warm them up

★★★★★
Local Guide
March 22, 2024

Warm welcome and impeccable service by Lyne. Excellent food, decent price.

★★★★★
Local Guide
March 22, 2024

Had a great meal in a timely manner. Food was good and family tried all different things. Service was top notch

★★★
Local Guide
March 22, 2024

Their fried chicken woww

★★★★★
Local Guide
March 22, 2024

I had dinner with my friend yesterday March 12 at 6 p.m. Great service, great welcome. We took the buger special for $12. We were served by Annabelle.

★★★
Local Guide
February 22, 2024

Noisy restaurant especially perfect for young hockey players teams, not for relaxing lunch, long service depends on the staff on the floor, restaurant depends on what atmosphere you are looking for Kid-friendliness: Family

★★★★★
February 22, 2024

Quality service tree good food the servers are fine and friendly moments of quality

★★★★★
Local Guide
February 22, 2024

Very good service

Local Guide
February 22, 2024

The waitress didnt have a smile, she spoke stupidly to us, and she did it to several customers, which doesnt make us want to return to this restaurant.

★★★★
Local Guide
February 22, 2024

Great service and very friendly on Saturday evening in the middle of the dinner rush. Everything is also excellent!

★★★★★
Local Guide
February 22, 2024

Professional service with humanity will be offered to you at your table.

★★★★★
Local Guide
January 22, 2024

Good fast service good food we were well received

★★★★
Local Guide
January 22, 2024

Nachos and Pizza.. no complaints, it was delicious.

★★★★★
Local Guide
January 22, 2024

Very good service with courtesy

★★★★★
Local Guide
January 22, 2024

Customer for ten years, never disappointed, a rarity in the field. Fast and consistent service!

★★★
Local Guide
January 22, 2024

Correct food nothing more. Fast and efficient service!

Local Guide
January 22, 2024

Waiting 1:45 to get the lunches, on the other hand Ophelie the waitress was excellent she even took an amount off the bill, no apology from the manager who even left before we spoke to him, think we are going to change restaurants. The table next door with 4 children waited 1:30 with nothing to eat, poor management

★★★★★
Local Guide
January 22, 2024

Lack of staff

★★★★★
Local Guide
January 22, 2024

Orphelie very good and attentive service

★★★★
Local Guide
December 22, 2023

Something for all tastes.

★★★★★
Local Guide
December 22, 2023

We had dinner at this place we were two couples and nothing to say delicious as always very well located near the highways THANKS

Local Guide
December 22, 2023

I have eaten three times since May 31 around 10 p.m. in the evening and the service was perfect, impeccable, nothing to say. Except that today I took the same order as usual for takeout. Im shocked. I ordered a poké bowl with rice vinegar. I received old rice that had not been rinsed well, dry and wet in certain places. I dont even know how its possible to have rice like that. Not to mention it didnt taste like rice vinegar at all. I called back to get well-cooked rice with rice vinegar. The baked one I received was still wet, but cooked well. There was some Quinoa residue throughout. In the end, I didnt have any rice in my poké bowl that was worth eating and I decided to make myself some. The positive point is that in my second order I was given a separate container of rice vinegar which I was able to put in the rice I made. In short, we are very disappointed and we will not return to the Normandin Henri-IV since this unfortunate experience.

★★★★★
Local Guide
December 22, 2023

Very good brunch plate

★★★★★
Local Guide
December 22, 2023

Very courteous service.

★★★★★
Local Guide
December 22, 2023

Very nice place impeccable service and plenty of parking and very clean if we return to Quebec this is the place I will go to eat thank you

★★★
Local Guide
December 22, 2023

Chicken Doughy, small portion

★★★★★
Local Guide
December 22, 2023

Always good service

★★★★
Local Guide
December 22, 2023

Perfect for lunch

★★★★
December 22, 2023

Smiling and friendly staff. Very good value for money. Vegetarian options: Pizza and veggie bowl offered.

★★★★★
Local Guide
December 22, 2023

Good food, excellent service and good price

★★★★★
Local Guide
December 22, 2023

Thank you for the excellent service.

★★★★★
Local Guide
December 22, 2023

Everything is very delicious

Local Guide
December 22, 2023

The food was not good, I dont recommend it at all. After talking with the waitress she admitted to me that there was a problem with the cooking and nothing could be done. So !

★★★★
Local Guide
December 22, 2023

Small menu.

Local Guide
December 22, 2023

Too expensive for what there is to eat, for example for the craving poutine. 3 pieces of cheese were fighting in the tiny dish, the fries are not even homemade. Poor service, no refilling of water glasses, just carrying the dishes and clearing them. Really very ordinary...

★★★★★
Local Guide
December 22, 2023

Very good service and unlimited coffee as well as a beautiful plate thank you... I recommend it Vegetarian options: There is everything Parking: Location for the disabled and plenty of parking space Kid-friendliness: Young people can make 1 drawing while waiting for their meal Wheelchair accessibility: Yes reserved places

★★★★★
Local Guide
December 22, 2023

Super welcoming people We eat well for cheap

★★★★
Local Guide
December 22, 2023

Good value for money. Judith our server was fantastic!!!

Local Guide
December 22, 2023

For me the chain of Normandin is finished and not edible. I again had a chalice of skewer that was overcooked and so cooked that the knife didnt even cut it! Plus he told me that its frozen and put directly in the oven, the ordeal is over forever and everyone will know hahahahhaha!

★★★
December 22, 2023

I often eat in the dining room I order quite often online, I am always satisfied but yesterday I ordered a pizza to take away 4...we didnt eat it all so today I noticed that instead of a garnished pizza, I had one with chicken but no one likes that, it could be considered a mistake but the pizzas had a really uneven shape like too much dough on one side and too cooked on the other because the dough was too thin and the taste Wasnt good on any pizza, I don t know if they changed the sauce or what I ll think about it for next time

★★
Local Guide
December 22, 2023

Food

★★
December 22, 2023

Cold food and very poor service

★★★★★
Local Guide
December 22, 2023

Attentive staff, pleasant atmosphere and excellent food.

★★★★★
Local Guide
December 22, 2023

I live 2 minutes from Jean Gauvins. Each time I choose that of Henri IV. Its not by chance. Parking: Adapted for people with reduced mobility.

★★★★
Local Guide
December 22, 2023

I was at the bar and there was a hockey game that evening. There are several screens to see clearly, no matter where you are installed. Pleasant atmosphere, not too noisy and dim lighting. Good service, rather quick. Closes at 11 p.m.

★★★★★
December 22, 2023

Always an example to follow in terms of service and quality of food.

★★★★
December 22, 2023

Well eaten, good quality

★★★★★
December 22, 2023

Alright

★★★★★
Local Guide
December 22, 2023

Very good food, quick service.

Local Guide
December 22, 2023

Why do you say you close at 11 p.m.? when it is closed before 11 p.m.

★★★★
Local Guide
December 22, 2023

Very well served . The meal was good

★★★★
Local Guide
December 22, 2023

Very good service as well as the food.

★★★★★
Local Guide
December 22, 2023

We go there every time we visit Quebec and we love the place!

December 22, 2023

Abnormal very slow service due to the absence of customers in the restaurant. We waited 1 hour before receiving our plates. While the bench behind us received their plates at the same time as us despite the fact that they arrived 15 minutes after us Where is the logic behind that? Usually I am satisfied with the service but this time it was unacceptable.