Restaurant Normandin Hamel in Québec City

Very good service from Judith

Lack of staff during busy periods.

Yum yum, I was a fan of this restaurant when I lived in Quebec and I still love it as much as I remember. I will definitely return, friendly and smiling staff, very good service!!

Super good lunch! Thanks to Johanne!

Good service good food!

My mother had reservations for a group of 16 people for lunch last Sunday. She had called to book several days in advance and called back to confirm. When she arrived on Sunday, she was told that there was no reservation in her name and that Normandin did not take reservations on Sunday morning?! 12 other people were coming It s stressful. They finally made room for us and a waitress rolled her eyes and said: well we have a group... we really dont feel welcome even though we were customers who had reserved... In the end, the other waitress who served us was nice, even if the service was slow. And the food was okay. But unfortunately because of the poor welcome, we will not return there as a family even though we were regulars.

Good food. Good service. Welcoming atmosphere

Im on my sixth visit this year and Jacques + his team are wonderful. Impeccable, courteous service and a smile... Wow!!!! I am a representative on the road and whenever I can, I invite my clients to this establishment. I am sure to make people happy and obtain the best service for my customers. A big congratulations to everyone!!!

People are very respectful

I ordered online around 6 p.m. A combo pizza 4 with fries and a 7up 2 liters. Around 7:30 p.m. I called the restaurant to find out what happened to my order placed an hour and a half earlier. The young girl told me that the delivery man had left 5 minutes ago. He finally arrived around 7:50 p.m. He even got the wrong drink and told me he brought me a Diet Pepsi instead. He offered to come back in 15 minutes with the correct product, apologizing. Lets just say that after two hours of waiting, I finally accepted the Diet Pepsi. The pizzas were cold, the fries were soft and lukewarm. At the price I paid and the time it took, it really hurt my heart to pay.

The wait (40 minutes) to receive our meal was very long. Dinner was the goose pâté...very average. In addition, the vegetables and green beans were dry, as if still a little frozen: inedible! The lunch egg was okay. The stiff ham and the rather hard fruits.

Very good. Hot, fast. The service is simply excellent.

I was a regular customer who ordered very often. I spent money on them and in return. I ordered my gourmet tao poutine and when I received it it was very very light... he hadnt respected the portion. I know this because I also worked in the kitchen at Normandin for 3 years. So I called and a lady answered. I had to explain why I was making my call and the lady put me on hold when she came back. She told me that someone said that I often called to complain ahaha. Thats so not the case... it made me angry, they didnt want to make it again because I had already taken 2 butchers from my poutine. I ended up receiving a new one but it wasnt easy... in short its a shame to come to this point, theyre losing a good customer for a matter of $ to $20

Very bad experience! Dont order there! I ordered at 5:20 p.m. and called at 6:30 p.m. because my order had still not arrived. I was told that everything was on its way and that it should arrive within 10 to 15 minutes.... I called back 1 hour later at 7:30 p.m. to be told that my order had been delivered at 5:45 p.m.... but not to my address.....they delivered my order to someone else....my order was paid for and someone else received it......I was not offered a refund no compensation.... they reordered us and my partner had to go pick it up... we finally had dinner at 8:30 p.m..... very ordinary too bad it will be the last time for us!

During our last visit, my partner asked the waitress if she could remove the onions from the sandwich. The waitress told him they cant because the sandwich arrives vacuum sealed and they reheat it before serving it to the customer. Wow sous vide.... we will return to have a fresh meal.

Always good food good services

Very bad experience this morning after 50 minutes no service I will not return and I was not the only one

Quiet and relaxing place where you can come and eat a meal that will suit you. Despite the wait time being a little longer than normal, I liked the service received by the waitress who took the time to apologize for the wait time. My pancakes were excellent

We really enjoyed our hearty breakfast. Attentive service thank you

Only one waitress who was doing her best

Its better before. Weve been going to a Normandin a few times now. It lost a little.

Delicious lunch and good service

I had a very good lunch at this restaurant, a waitress who takes great care of her customers, in short, when I go to Quebec, I will return there!

30 minutes late on my order because the fries were not ready. I was waiting at the counter and the cook didnt want to be disturbed by other employees to complete the order.

I took a mini pizza topped with too much crust

$8 for 2 coffees, fall on your head

Web order made 3 hours before the desired time. When I arrived to pick up the order we still had to wait 30 minutes before receiving our dishes.

Generous dishes and lots of choice. (Too much?) The waitress was really nice and particularly attentive to our needs.

Restaurant half dead. Terrible wait, very ordinary food, gorgio style pasta sauce at Maxi in an envelope. Bad salad To avoid Very slow service

Very good service for a small group of 10 people. We all enjoyed the food. It is certain that drinking increases the bill like everywhere else.

Really disgusting worst lunch of my life

Im in line this morning. 1 customer who I assume is a regular customer walks past me and starts chatting with the waitress. Not just that to keep me waiting. Im going to have lunch at Toscanos after all.

A perfect dinner with warm and empathetic service. We had had a horrible day. This dinner was a balm for our 2 families. Thank you especially for the little gifts offered by the house!

I like this restaurant for lunch

Typical non-international lunch

Very good service and the food was excellent

Fast service and welcoming staff

I like Normandy restaurants for lunch almost all day often with special offers. Its nice. But the last 3 visits to the one on Boulevard Hamel were not pleasant. So much so that we decided not to go back there again. Closed terrace with a superb beautiful day. They served us lukewarm water even hottie no ice. Rude waitress. THANKS. Parking: Very large parking lot

Update I also visited the bar on Wednesday evening for dinner. Jul 3rd 2024. Heloise served us impeccably and courteously. Adorable and effective!! - My visit to Normandin are always great!!! It would take us one or two in the West.

I placed an order at 5:11 p.m. at 7:00 p.m. I called the restaurant to ask if my order was gone. The young lady told me yes. At 7:36 p.m. still nothing I called back to ask what was happening after 2.5 hours of waiting. She replies sorry we dont have an order in your name. But at 7:00 p.m. she told me it was gone. Since the order was paid I asked him to redo it. She told me it would take another 30 min to 45 min. But if you are not able to take the online ordering service do not do it. Service to be deplored.

Good food but made expensive Kid-friendliness: Yes

Fries so soft, intense oil taste we threw them away, pizza dough so hard and cold Oh no its over for us at the price it was made

Excellent food in a very friendly restaurant.

Always how it should be there!

Lobster Benedictines a delight with A 1 service!!!

It was really delicious

Excellent service!! Very nice experience for our group! THANKS!

Went Sunday June 9th. Exceptional waitress. Very good service despite the large number of customers

Demi cote lever et poulet. 45 minutes pour livre 45$. Tout était froid!!! UPDATE. I called the Manager and he respectfully apologized for the meal and provided a voucher for another Meal, which we will use in the restaurant instead of delivery. Food at the Restaurant is good and I believe this was an isolated incidentt

Good value for money and impeccable service

Friendly, family-friendly and tasteful. The service is cordial and fast.

Outstanding service, good food and peace and quiet! Finally we can hear each other by chatting!

Very good meal. The fries were really delicious. Very high traffic. There were 8 of us and we had to be at two separate tables, one behind the other, which ruined our family dinner a bit. This is the only negative point but given the crowds, they couldnt really do otherwise. Parking: Parking in the back, large enough to accommodate all World. Kid-friendliness: They always offer raw vegetables and dip to the children to keep them waiting. It is greatly appreciated. They offer a diverse childrens menu and a small activity booklet with wax crayons. High chairs also available. Good family restaurant.

Very varied menu, good price, fast and courteous service. A Normandy like the others. Quality only in Quebec.

Very nice waitress except the kitchen has a big problem arriving at 11:00 and plate served at 1:00 p.m. and a plate at 1:10 p.m. and a very dry burger because it was on the stove for too long, very disappointed with this restaurant!!!

Awesome food and service!!!

great service even when youre not dressed properly.

Great experience with impeccable and attentive service.

Theres a French guy who works there. I think Ill never come back with my CV again when this manager lies to your face. Never again, even to eat there.

Saturday March 2 at 7 p.m. I placed an order via the website (a small lasagna, a medium lasagna, a chicken skewer and a club all for $111) which tells me that the order will be ready at 7.20 p.m. I am there around 7:25 p.m. They tell me that it is not ready that the 2 lasagnes are not ready so I wait 15 minutes later still no news I see that there is still nothing ready I then asks if its ready, I am told that no, they havent left yet, Im knocked out, Ive been waiting for 30 minutes and I realize that there are 2 boxes waiting on the serving hatch I ask if its for my order and they tell me yes I tell him do you think its going to be hot when I get home he tells me yes its hot when they do it I tell him no see that its been hanging around for more than 30 minutes but still no lasagna I ask if there is a manager I am told no he left so to finish it took at least another 15 minutes before my order was ready and no excuse for the time it took to arrive at my house, I put the fries in the oven to warm them up

Warm welcome and impeccable service by Lyne. Excellent food, decent price.

Had a great meal in a timely manner. Food was good and family tried all different things. Service was top notch

Their fried chicken woww

I had dinner with my friend yesterday March 12 at 6 p.m. Great service, great welcome. We took the buger special for $12. We were served by Annabelle.

Noisy restaurant especially perfect for young hockey players teams, not for relaxing lunch, long service depends on the staff on the floor, restaurant depends on what atmosphere you are looking for Kid-friendliness: Family

Quality service tree good food the servers are fine and friendly moments of quality

Very good service

The waitress didnt have a smile, she spoke stupidly to us, and she did it to several customers, which doesnt make us want to return to this restaurant.

Great service and very friendly on Saturday evening in the middle of the dinner rush. Everything is also excellent!

Professional service with humanity will be offered to you at your table.

Good fast service good food we were well received

Nachos and Pizza.. no complaints, it was delicious.

Very good service with courtesy

Customer for ten years, never disappointed, a rarity in the field. Fast and consistent service!

Correct food nothing more. Fast and efficient service!

Waiting 1:45 to get the lunches, on the other hand Ophelie the waitress was excellent she even took an amount off the bill, no apology from the manager who even left before we spoke to him, think we are going to change restaurants. The table next door with 4 children waited 1:30 with nothing to eat, poor management

Lack of staff

Orphelie very good and attentive service

Something for all tastes.

We had dinner at this place we were two couples and nothing to say delicious as always very well located near the highways THANKS

I have eaten three times since May 31 around 10 p.m. in the evening and the service was perfect, impeccable, nothing to say. Except that today I took the same order as usual for takeout. Im shocked. I ordered a poké bowl with rice vinegar. I received old rice that had not been rinsed well, dry and wet in certain places. I dont even know how its possible to have rice like that. Not to mention it didnt taste like rice vinegar at all. I called back to get well-cooked rice with rice vinegar. The baked one I received was still wet, but cooked well. There was some Quinoa residue throughout. In the end, I didnt have any rice in my poké bowl that was worth eating and I decided to make myself some. The positive point is that in my second order I was given a separate container of rice vinegar which I was able to put in the rice I made. In short, we are very disappointed and we will not return to the Normandin Henri-IV since this unfortunate experience.

Very good brunch plate

Very courteous service.

Very nice place impeccable service and plenty of parking and very clean if we return to Quebec this is the place I will go to eat thank you

Chicken Doughy, small portion

Always good service

Perfect for lunch

Smiling and friendly staff. Very good value for money. Vegetarian options: Pizza and veggie bowl offered.

Good food, excellent service and good price

Thank you for the excellent service.

Everything is very delicious

The food was not good, I dont recommend it at all. After talking with the waitress she admitted to me that there was a problem with the cooking and nothing could be done. So !

Small menu.

Too expensive for what there is to eat, for example for the craving poutine. 3 pieces of cheese were fighting in the tiny dish, the fries are not even homemade. Poor service, no refilling of water glasses, just carrying the dishes and clearing them. Really very ordinary...

Very good service and unlimited coffee as well as a beautiful plate thank you... I recommend it Vegetarian options: There is everything Parking: Location for the disabled and plenty of parking space Kid-friendliness: Young people can make 1 drawing while waiting for their meal Wheelchair accessibility: Yes reserved places

Super welcoming people We eat well for cheap

Good value for money. Judith our server was fantastic!!!

For me the chain of Normandin is finished and not edible. I again had a chalice of skewer that was overcooked and so cooked that the knife didnt even cut it! Plus he told me that its frozen and put directly in the oven, the ordeal is over forever and everyone will know hahahahhaha!

I often eat in the dining room I order quite often online, I am always satisfied but yesterday I ordered a pizza to take away 4...we didnt eat it all so today I noticed that instead of a garnished pizza, I had one with chicken but no one likes that, it could be considered a mistake but the pizzas had a really uneven shape like too much dough on one side and too cooked on the other because the dough was too thin and the taste Wasnt good on any pizza, I don t know if they changed the sauce or what I ll think about it for next time

Food

Cold food and very poor service

Attentive staff, pleasant atmosphere and excellent food.

I live 2 minutes from Jean Gauvins. Each time I choose that of Henri IV. Its not by chance. Parking: Adapted for people with reduced mobility.

I was at the bar and there was a hockey game that evening. There are several screens to see clearly, no matter where you are installed. Pleasant atmosphere, not too noisy and dim lighting. Good service, rather quick. Closes at 11 p.m.

Always an example to follow in terms of service and quality of food.

Well eaten, good quality

Alright

Very good food, quick service.

Why do you say you close at 11 p.m.? when it is closed before 11 p.m.

Very well served . The meal was good

Very good service as well as the food.

We go there every time we visit Quebec and we love the place!

Abnormal very slow service due to the absence of customers in the restaurant. We waited 1 hour before receiving our plates. While the bench behind us received their plates at the same time as us despite the fact that they arrived 15 minutes after us Where is the logic behind that? Usually I am satisfied with the service but this time it was unacceptable.