Restaurant Patates Plus in Québec City

I have been a loyal customer of PatatePlus in Val-Bélair for over 20 years, but unfortunately the quality has declined enormously in recent years. French fries are often undercooked, hamburger buns are frayed and sometimes burnt, French onions are soft and dripping with oil, and meat patties are now of poor quality. Its really disappointing to see what was once a great place lose so much quality. Unfortunately this was my last order. In the future, I will turn to La Cuisine Boulet, where the quality of the dishes is always a priority.

One hour wait for delivery, error in the order. I politely call to request a replacement. I wait another 1 hour and still not my order.

In uncooked fried poutine Very ordinary garnished hot dog Expensive price

It s $45 minimum to order lol! I live in military shacks, I wont order a hot dog for $45..

A good restaurant

They put stock in the pizza bravo patate plus

I ordered a medium poutine... they served me a mountain... It was delicious

No possibility of paying with a Debit card on the site and the restaurant does not take telephone orders after 4:00 p.m. Also, I have to pay extra to place my orders when I place telephone orders only because their site does not take debit cards.

One of the best poutine

Parking: Free EV charging available Parking space

Always been a big fan of potato plus but since purchasing from the new owner. They have removed all the best items on the menu and we can no longer order over the phone.. its valuable....

Exorbitant price. No delivery during dinner hours. New owner is working to get as much cash as possible in order to offer the best service. Really made a restaurant trash. Well done for killing the best restaurant in Val Bélair

I was more than satisfied for 5 years but since the change of administration they provide less and less services. They have always delivered to my address and now that is no longer possible.

Nice little potato never disappointed, good service despite the traffic

Nothing to say. Always the same good taste and service. Customer since 1991

I have been a customer of this establishment for 37 years, always as good every time.

Really good place, I loved the poutine!!

Nice place and good price Parking: Disabled parking very close to the door which in my case is extremely practical

Delicious Veggie Sandwich from the start! Poutine is the same Edit: there are no more vegetarian items other than poutine... Disappointing.

Very satisfied since we have lived here since 2021, but this time (August 2024), the poutine is very disappointing. The fries are not cooked, limp and cold, the sauce is only on one side. Its boring to pay that price when Salvatore is a lot cheaper and more consistent.

Fast service and courteous staff. Very good.

Super good and fast service

With the fact that you no longer take orders by telephone for delivery you lose customers who will never come home to eat bye bye

Served quickly, good portion And freshly prepared.

Always been satisfied for over 20 years but not this crazy July 10, 2024 at 6:30 p.m. The whole base of my festive poutine was completely black and rotten potatoes. Just in the bottom its really hard to believe that the cook didnt see anything....photo below. tell me would you have eaten it with an appetite??

We ordered a very delicious 14 inch pizza. The only problem was that their pizza was very empty, thin as a sheet of paper, very disappointing. Even one section of the pizza had no cheese.

Good plate Very good

Ordered fries at 6:52 p.m. and 8:55 p.m. still not arrived

Really too expensive for what it is!! $38 for a cheese pepperoni pizza!

The food is excellent, the service is good, but the food is unfortunately way too expensive

The Mac&Cheese poutine was excellent.

Very good service and very good food

Always impeccable

Our first truly satisfied delivery

exceptional food

Super good food as usual

Best poutine in Quebec

Cold and undercooked hot dogs and very light poutine sauce.

Excellent since always I came little and I came back recently and always a success thank you for vitreous bin service and your delicious food Parking: Easy to access parking Kid-friendliness: Super nice place to play new outdoor park beautiful place to absolutely visit with family Wheelchair accessibility: Very accessible

Very good service excellent pizza I recommend

Burger trio plus Meat say overcooked, not very hot, abundant filling leaks, slice of tomato 1/3 the size of the meatball. Reduce the portion of fries and improve the burger

Always good! The bosss burger is excellent. My guy likes it more than the Big Mac

Best poutine in Quebec value for money

hes too black when we go there he speaks African and he eats chicken

Never again and its not because of the food but because of the lousy service of the so-called waitresses, 5 times Ive done business with them. The first time I discovered them by chance and I wanted to try them, I placed my order to take away and after about 45 minutes of driving to get home I discovered that my order was not complete and when I called them they answered me that I didnt have to come back right away but I explained my trip with the snow storm that happened that day and the fact that it was late at night I couldnt and she told me that it was nothing else what she can do to resolve her mistake and my mistake in having trusted her. 2nd time all these went well, 3rd time I order the LE PATRON trio (I know its written in Franglais but Im trying to improve my French and not lose it) she acts as if she doesnt understand anything and when she and his colleagues ask me questions about my order and the only answer I can give is THE BOSS, they start laughing at me, of course I didnt give them any tip. 4th time I place my order in person and while I wait there are 4 customers who arrive after me to place an order and they leave with it before me, I go to see the waitress and finally her colleague had not sent my order to the kitchen. The 5th and last time it happened on 02/22/24 when I tried to place my order online not only is their page not in French even after having chosen French but finally when I got ready to pay online for my order it doesnt work and yet I click on PAY and nothing happens, I call them and an unsociable woman answers and I try to explain that their site has problems but as soon as I started to speak she cuts me off and tells me that its my fault if I dont succeed, I explain that its not the first time that I place an online order and when I click on PAY nothing happens and yet another time she cuts me off by answering Ha! Or its you who doesnt know how to do it. I have rarely had service as bad as this. Its really a shame because the food is good, its not wow but its still good. If I could I would give a minus 4 for the service, because of the lack of staff I imagine that there are people who are stuck with very low game people.

Good price and great food!!

Good poutine and very tasty and affordable price. I will go back, very nice waitress.

Potatoes no longer make steamed hot dogs we will have seen everything

Purchase of two barbecue poutines, one small and one medium with 2 beverages. The poutines taste like old used oil. We mention it to the person at the counter, she tells us that they change the oil every Wednesday. Very disappointing to be made respond with similar stupidity when we gave you our money at the beginning you took them. Finished for me restaurant

I adore

The poutine is good and affordable. Parking: The number of parking spaces is approximately proportional to the number of seats. Kid-friendliness: Several options for children.

Being an engineer specializing in Poutinagerie 1st visit here, too disappointed, mushy fries, several small pieces of black fries. Too bad to throw all this away!

Did you cut off the operator? I stayed 10 minutes without speaking to anyone, waiting to order my pizza, I got sick! I ordered from Normandin and they responded straight away!! No service completed for me

We returned to this restaurant after an absence of several months (bad experiences with orders had kept us away from it). Our return was worth it, our poutines lived up to our expectations. A slight regret is no longer finding the smoked meat and steak poutines on the menu

Its not changed lack of cheese on a small poutine same quantity as on a baby I thought that the new owners would have done more but its the same chef so the same habits nothing has changed too bad

Still my favorite pizza for several years

One word: delicious!

Great poutine, fresh cheese, delicious sauce.

I choose a meal using the Menu on the website which is not even up to date so I go to the app to order (telephone orders for pick-up are no longer accepted since the new administration). Not to mention that several classics from the last 30 years were removed from the Menu even though they made this Val-Bélair institution famous. Lack of respect for the loyal customers who went there because it was simple, quick and clear. Now we have more questions than answers and this is despite the employees who are doing everything they can to answer us, but they do not have the information from the new bosses. Good luck to all employees who have to deal with managers like that. 25 years of loyalty which unfortunately ends today with a bitter aftertaste and seeing the comments I am not the only one who abandons them. From now on you can call your business Chez Richard if that s what you wanted, we ll know what to expect from the start.

The Italian poutine is very well made with a very good spaghetti sauce

Ive known this place since I was a teenager, the pizza has always been very good. One of my uncles worked there as a cook for several years.

2. The service has changed which is good, but there is a $2 charge if you order by phone and it is not possible to place an order if you do not pay first. I ordered elsewhere. 1. Im giving it a 3 star because its not that the food is bad, but the atmosphere at dinner time is simply terrible. Let me explain: while the 20 people waiting for their dinner, the employees run to serve us and there is one person to manage everything. She screams constantly, but when I say scream she is stunned. Can you put a number machine or something because its extremely unpleasant. THANKS :)

Good pizza and good poutine for poutine week

Really interesting place, competitive price, spaced out retro atmosphere, variety of menu

Since the change of ownership, the restaurant is no longer what it once was. Several menu staples have been removed. They make big announcements that prices will be revised but everything is made extra; putting the sauce aside costs $0.40. I want to understand that the container has costs but we must not neglect the quality of the food. The restaurant no longer has anything that sets it apart from other snack bars. Menu similar to the others but disappointing price-quality.

Happy poutine! Very generous portion and reasonable price. I would go back :) The lady at the checkout was very friendly!

Damn... my poutine tastes like the bottom of the fryer... not normal

Restaurant from my childhood... Still good... Less than I remember from 35 years ago but, thats life!

Just excellent

Unfortunately, this emblematic Val-Bélair restaurant is no longer what it used to be. We drove several km yesterday for their pizza place. The menu is no longer displayed on the screens. The staff presents us with an old paper menu, several dishes of which have been crossed out with black marker. Pizzatine is one of them. We are told not to trust the price, as it is an old menu. In short, we order without knowing the prices. We are told that the restaurant was recently sold and that many things have changed... I took the festive poutine and almost spit out my first bite. I returned to the counter with my poutine and without me having to explain, the staff guessed that it was cold. The BBQ sauce on top is so cold that it cools everything else. Its known, but the staff cant do anything. Previously, Patates + was THE restaurant with the most traffic in this part of the city. Several years ago, he even closed Mikes, which was located nearby. Too bad the new owner chose to change everything. Its no longer worth the detour.

Impeccable everything was perfect thank you!

The menu has been revised downwards in terms of choices and upwards in terms of prices. The service has declined greatly and the quality of ingredients and taste is no longer as good as before the restaurant was sold. Very disappointed with this restaurant which was literally an institution in Val-Bélair.

A formerly inspiring, family-friendly and warm restaurant... the new administration is focused on the business side as if it were a franchise. What can we say about a completely changed menu so quickly It s very disappointing. Its a no for us. Big disrespect to a restaurant that was emblematic. You will lose a large part of a customer base that has been loyal for a long time.

In the worst poutines that I have had the chance to try. 3 completely missed ingredients. Pale, undercooked fries, almost non-existent tasteless sauce and far too large chunks of cheese. Finished for me. Take the detour and go to Bizou.

Very good, the burgers are better since the new administration improved their meatballs. Cowboy burger my favorite Kid-friendliness: Very affordable childrens menu

Worst service in life, employee laughs and makes fun of customers, takes back bread from a meal, throws it in the trash

Edit: we received a credit from the manager for the amount of the pizza. The fries are very good and the beefy burger is worth trying. THANKS ______________________________ My son really liked his giant hot dog poutine. I ordered a seafood pizza and meh. Béchamel sauce too liquid, cold (delivery and I live 500m away). I would have liked to add onions or peppers but it was $3.95 for each extra. $25+tx for a 10 which was not worth that price in my opinion. I was left hungry...

The prices are inflated but still a very good poutine!

Top notch as always!

Very good!!

I find that your site for online orders is a catch-22. I will never order from you online again.

Employees (if I call them employees) who swear, laugh and definitely not work and Im not talking about dirty toilets like Ive never seen

Hello, why dont we have this restaurant in Montreal...! The stuffed crust pizza is incredibly delicious, the fries too... we really enjoy it at patate plus and the place is very clean Thank you for the good service and your good humor...!! We will come back to and certain

I went for poutine week 2023 and it was good. Nice restaurant with very good service. You order at the counter and go to get your cabaret when she calls your bill number.

Did you know that service is not tipped at this location? This is why we cannot enter it ourselves but the cashier must write it down for us. Without discomfort we are asked to say out loud how much we tip before the service. This is not legal and it is the owner of the restaurant who asks the employees to do this. Absolutely beautiful. It doesn t have to be declared

I like poutine, among other things, as for the fountain liquor, its not great, although I would say not to try it, apart from the color, chances are youll wonder what you took!

I love this restaurant, it was delicious and we had nice portions, to put in my favorite restaurants

The place is kept, the service is fast, the food is good and sufficient, beautiful ambiance. iance bathroom very clean good price

Superrr breaded chicken tonight

Classic, very good but expensive

The menu is very varied and the food is good.

Excellent restaurant/snack bar, it has been around for a long time and the quality is constant and impeccable, I have been eating there since my childhood and I have never been disappointed. The Italian poutine is by far the best I have eaten, the fries are delicious. I tried the Philly steak pizza and WOW, truly delicious!!!!! Big favorite.

Our favorite snack bar, super friendly delivery people

Very fast service. Excellent food. Cashier always smiling.

I find it very abusive to sell us a small fries for $5:50 and there are barely anyone there. Caline is the price of a 10 lbs of potatoes

Best poutine ever

Its FINISHED for me! Before the pandemic it was positive. Since then... everything has changed! The pizza: there is almost no topping left. The space between the crust and the topping is increasingly larger, so the restaurateur saves on toppings. The paste is thick and tasteless. The cowboy burger: a slice of frozen tomato that cools everything down, stale lettuce, a meager slice of bacon, roughly chopped and raw onions, cheese that hasnt even melted, the sauce that ends up in only one place of the burger. Result: a cold, bland, rubbery burger with an aftertaste of too-old lettuce. The fries : 90% of the fries were undercooked. No salt at all. When was the last time you changed your cooking oil? The waitresses/commis: systematically ask if we want to keep our amount... but WHERE is the service when we take away? The smile, the kindness, the politeness are rarely present! WAKE UP restaurateurs, you will soon have no customers at all at this rate!

The owner left with my Pizza that I had ordered online. I waited 30 minutes.

Fromagerie Victoria is better and cheaper, you squeal at the door for nothing

First time in years... am disappointed almost empty rag despite the price I hope it was a bad evening....

Change your oil from time to time and give the fries time to cook lord!

Speed and good taste in all categories of food.

Still the best snack in Val-Bélair and the surrounding area! The poutine is great, I recommend the one with sausages, onions and BBQ sauce, nice kick (festive Poutine)

Loads of chips!

The best Italian poutine in town is at Patates Plus, its fast, its excellent and the employees are always super smiling

The best poutine in Quebec. Very generous in fresh cheese which makes it squishsquish

Average poutine with sausages at $22. Little cheese and even less sauce and sausages non-existent.

Fast service

The pizza was cold and when I asked to reheat it it was just lukewarm.

I like their pizzas, the best of Québec city.

Burger sec

Roast Beef Plate, 4 oZ of meat. This is immeasurably ridiculous. And whats more, the manager doesnt care if we are satisfied or not. I dont recommend it to anyone. Personal opinion.

Very bad service We offer to pick up in the delivery area and they tell us no

Yum

So we started a medium Taï poutine with a medium poutine with steak and fried onion after an hour of waiting we received the poutine but one of them was not the right one we received steak and sausage instead we called to report a problem. hour and a half later we receive a small one instead of an average one we return the delivery man with our invoice and we call Che patate plus to tell us that we have to pay again for the poutine because there is no longer a delivery man for us the service a big one zero and in addition I am asked to write in private for compensation will not remove the end at all

Always good food,

Too expensive for the quality and quantity of food. There is better elsewhere for less

Excellent poutine ordinary service but never ask for extra sauce because it becomes a POOL.

The potatoes were super good

Excellent trio pizza with fries and liquor. Beautiful terrace only a little noisy

The poutine is really good and worth the detour!

It was good overall

I ordered a red wine with my meal, I received a white wine. On my invoice written on my phone it says red wine, but on my paper invoice with my delivery, it was written in white. The waiting time at the tel discouraged me and changed my wine and drank it. Double checked next time please

Thanks to the whole team

The poutines are very good and well stocked

2 pizza garnie x large 90$ avec le pourboire. Garnie = 2 morceaux de poivrons pour toute la pizza. Le reste était du pepperoni, fromage et beaucoup mais beaucoup trop de champignons. 80% des gens qui naiment pas les champignons vont dire dans une pizza cest pas grave ça goûte pas. Erreur ici... y en a tellement que ça goûte juste ça.

Very generous portion (the fries exceed the height of the plate), which is very appreciated considering the price we pay.

I order myself a jumbo extra sauce, the majority of fries dont even have an ounce of sauce...

2nd time ordering for delivery never on time ask. never I will recommend. would not recommend this restaurant to anyone. once can arrive but twice??

Always well served (or almost) in my case. Thanks to the staff!

Well too expensive for what is served

Vegetarian options: some of theme are good Food

The food is good but I was miserable for 2 days. Im not sure everything is fresh. I failed a few weeks later. Same result. Sick all weekend.

Hello, we had a really good dinner with you. I have information regarding the decoration you have with a branch. My question is where did you buy your glass jars, thank you

too expensive

Good affordable fast food unlike many other place

Poor service but good food

Great family restaurant. Good food at a low price. Im from the area and Ive never been there before but Im going to go there because its great

Much too expensive for the quality, too bad a few years ago it was better but now not edible for the price

Good ! I cant find any menus to display the dead screens! So Im asking for a paper menu! The young man gives me a menu with prices. I dont really understand the prices! So $43.00 for a club and a medium poutine. Never again!!