A&W Canada in Québec City

2030 Av. Industrielle, Québec, QC G3K 1L7, Canada

★★★★☆
(932 reviews)
Categories: Hamburger restaurant American restaurant Breakfast restaurant Canadian restaurant Chicken restaurant Fast food restaurant

About

Première chaîne de restaurants de burgers au Canada. Depuis 1956, elle sert de vrais bons burgers, des rondelles d'oignon faites à la main et la fameuse Root Beer A&W dans des bocks givrés. A&W est fière de maintenant servir du café biologique Pret.

Website
web.aw.ca
Address
2030 Av. Industrielle, Québec, QC G3K 1L7, Canada
Plus Code
VH5W+J9 Québec City, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Monday
6 AM–9 PM
Tuesday
6 AM–9 PM
Wednesday
6 AM–9 PM
Thursday
6 AM–10 PM
Friday
6 AM–10 PM
Saturday
7 AM–10 PM
Sunday
7 AM–9 PM

Services

Service options
Outdoor seating Drive-through Takeaway Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Beer Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Dessert Seating
Amenities
Toilets
Atmosphere
Casual Cosy
Crowd
Family friendly
Planning
Accepts reservations
Payments
Cash only Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.2
★★★★☆
932 reviews

Most Mentioned

cold (16) breakfast (16) employe (10) food presentation (9) root beer (9) poutine (8) order (8) fast food (5) smiling (5) discount (5)
5 stars
451
4 stars
311
3 stars
97
2 stars
25
1 stars
48
★★★★★
July 10, 2024

I had a mozza burger with onion rings. My husband had an onion ring poutine and a cheese burger. Fast service, never had bad service nor food here!

★★★★
February 1, 2024

Good place to stop on a road trip. Avoid poutine, but the burger was great

★★★★★
November 19, 2023

Very friendly staff, they work hard to get your food ready. Prices are reasonable and breakfast was fine (even pancakes).

★★★★★
October 22, 2023

I got good quality for what I paid. The wait was reasonable. The service was friendly and I appreciated that the employee spoke English to me.

★★★★★
January 26, 2023

Very kind staff... Our food was delicious.. Teen burger for me ... Great service 👏 Great music.. Very clean store Lots of parking

★★★★★
August 14, 2019

Greatest services! The girl on front was so smiley and took the right words! Weird to say for a fast food I know but was great! The food was basicly flawless for the third time I get to this one.

June 16, 2018

I very specifically asked for a fresh uncle burger and said I would wait. Not only was my burger not fresh but the chicken strips were old and dried out as well. I know it takes 12 minutes to make a fresh uncle burger. I'll wait the 12 minutes

★★★★
January 11, 2018

Totally delicious burger and so freshly made it was hot. The food was hot! I always enjoy the A&W burgers and the reason for 4 stars instead of 5 is the price of my combo. I paid $13.11 for a Teen Burger Combo and while I was waiting for my meal I saw the cook and waitresses all gathered together near the drive-through window. They were chatting and giggling and not looking very busy. Are too many idle staff the reason for my over the top bill? A&W is a fast fodd restaurant and albeit my order was excellent I don't agree with the prices. But that's me.

★★★★★
Local Guide
November 22, 2024

Fast services.

October 22, 2024

I went around dinner time to eat inside so I saw the employees at work while I waited for my meal. No employees have gloves to prepare the food in the kitchen, the employee who assembled the hamburgers (she made at least 15 while I waited at the counter) did not have a glove, she wiped her hands on her sweater and pants between each hamberger I doubt that her clothes are without any bacteria... She even came to answer a customer at the checkout between 2 hambergers, she didnt take any cash phew... She then returned to his hamberger without gloves. She never washed her hands in the 40 minutes we were there in the restaurant. I am obviously disgusted and I will not return to this restaurant even if the hamburgers are good...

★★★
October 22, 2024

Cold hamburger, courteous staff

★★
October 22, 2024

Very disappointed very cold lunch and not received same thing and onion slice all in crumbs

★★★★
Local Guide
October 22, 2024

Very fast drive-thru service. The entrance to it is well signposted in the parking lot and on the side of the street (boul. Industriel). The people are courteous and smiling and I liked the temporary painting of the window, it looks welcoming.

★★★
Local Guide
October 22, 2024

Food not very hot and its not the first time so I think it was the last time

★★★★★
Local Guide
October 22, 2024

Best fast food burger, best onion rings.

★★★★★
Local Guide
October 22, 2024

Better than McDonalds and Burger King

September 22, 2024

Not able to listen to an order at the drive-thru! Always errors, you have to check everything each time

★★★★★
Local Guide
September 22, 2024

Really good, trio with sweet potato fries.

★★★★
Local Guide
August 22, 2024

Possibility of eating outside, unfortunately not all parasols are functional

★★
Local Guide
June 22, 2024

Dont put the seasoning in the French onions

★★★★★
Local Guide
June 22, 2024

We went to the Allant around 11:15 a.m. Eminence ouf was sad to see. In the back cook or discreet cook 1 at the drive-thru 2 in the front. Of the 3 at the front, including the one doing the drive-thru, the other with glasses hardly existed at work. I would say its good to be happy to laugh but, not to see the work of letting ones or his colleagues juices flow under the mass of laughter, getting angry, lets say that its something that we notice. Only one was working. She couldnt hide her feelings. Sad to see, the customers I think have all noticed and were not very patient. She served everyone without help, certainly without a red smile of anger or sadness of this situation. If she leaves you will lose a great employee. She showed good restraint despite this pressure caused by these two colleagues, far from being comical looking at it from an outside eye.

★★★★
Local Guide
June 22, 2024

Very common lunch, nothing exceptional. Average service. Beautiful atmosphere created by the customers Parking: Lots of parking spaces Wheelchair accessibility: Perfectly accessible to disabled people

★★★★
Local Guide
May 22, 2024

Classic AandW.

★★★★★
May 22, 2024

The service was extremely fast, drive-thru service and the employees were very friendly, the only thing is that I live 5 minutes from A&W and all the burgers we ordered were cold otherwise everything was good and the fact remains that the burgers were good

★★★★
Local Guide
April 22, 2024

Better than the restaurant with the letter M! Yum!

★★★★
Local Guide
April 22, 2024

A&W in Bélair gourmet lunch $2 more Supplement for lettuce-tomatoes instead of potatoes??? Otherwise good service overall!

★★★★★
Local Guide
April 22, 2024

We like going to this place because the service is usually pretty quick. Kind staff.

★★★★★
April 22, 2024

Benjamin took the time to ensure that my order was as I requested despite some inconveniences in the kitchen. He gave me very good professional service and it didnt stubble. He deserves a raise!

★★★★★
Local Guide
March 22, 2024

We really enjoyed it for the first time, the hamburgers taste very good.

★★★★★
Local Guide
March 22, 2024

GOOD

★★★★★
March 22, 2024

Excellent meal

★★★★★
Local Guide
March 22, 2024

Good service, hot and excellent food

March 22, 2024

Unfortunately, our order was missing an item and we had to pay for it. Not much choice of drinks other than liquor. On the website there is a huge choice on the menu but not on site. No hand towels in our bags...we were at the fly-out. Practical when you eat in the car (sarcasm). Constructive comment: The person at the drive-thru should summarize the order to avoid errors.

★★★★★
Local Guide
March 22, 2024

Very well received. Courtesy in the spotlight when we are served. Proper cleanliness too. Wheelchair accessibility: Perfect.

★★★★★
Local Guide
February 22, 2024

Courteous and adorable service that is rare to see. Everyone has a smile, employees and customers alike. Thanks for the good time.

★★★★★
Local Guide
February 22, 2024

The best burgers from fast food chains... And better than some restaurants too!

Local Guide
January 22, 2024

I showed up around 6:20 p.m. to order. The restaurant is empty, apart from the employees who chat, comparing their weeks. I signal that I am ready to order. Im waiting. Im completely ignored. Im waiting. I wave again. The young blonde lady is still talking with a lady with darker hair, Im not even sure she noticed my presence. A tall guy looks at me out of the corner of his eye, without a word. Its beautiful, Ill go somewhere else. That at least explains to me why the restaurant is empty.

December 22, 2023

Dining room not open at 6:30 p.m. December 26, 2022.... pathetic

Local Guide
December 22, 2023

We went to the car and we were missing our chicken strips and our hamburgers were cold no really didnt like it

★★★★★
December 22, 2023

Excellent service!

★★★★★
Local Guide
December 22, 2023

Polite employees and fast, warm service

★★★★★
Local Guide
December 22, 2023

We stayed at the Hotel de Glace, but since the restaurants at the hotel valcartier were closed, we came here for a good meal and great service.

★★★★★
Local Guide
December 22, 2023

A&W val belair very good restaurant, and the staff is great

★★★★★
Local Guide
December 22, 2023

Thanks to the lady who was all alone to do everything! Well done.

★★★★
December 22, 2023

Good service!

★★★★★
Local Guide
December 22, 2023

Everything was perfect, excellent evening

Local Guide
December 22, 2023

Very poorly served by the staff. Stupid and incompetent. Not even able to enter a discount coupon in the register. Refusal to identify themselves, more likely.

★★★★
Local Guide
December 22, 2023

Always good and hot

★★★★
Local Guide
December 22, 2023

Their services are fast and courteous, no problem with orders. Clean and accessible dining room

★★★★
Local Guide
December 22, 2023

Excellent service. And its hot.

★★★★
Local Guide
December 22, 2023

Overall ok... good snack

Local Guide
December 22, 2023

Fries and burgers not warm but COLD

★★★★★
Local Guide
December 22, 2023

Very good service Wheelchair accessibility: Very good thank you

★★★★★
Local Guide
December 22, 2023

Very good customer service

★★★★★
Local Guide
December 22, 2023

Very good service and no errors in my order.

★★★★★
Local Guide
December 22, 2023

GOOD

★★★★★
Local Guide
December 22, 2023

As usual every time I come to eat at this restaurant. Its really delicious and the service is very fast.

★★★★
Local Guide
December 22, 2023

Fast service.

★★★★
Local Guide
December 22, 2023

Fast service and check the prices on the drive-thru sign because it was not the same on the invoice. Price adjustment has been made

★★★★★
Local Guide
December 22, 2023

A stones throw from the railway workers corridor!

December 22, 2023

Pitiful service. $30 for 2 burgers a double cheese without condiments with lettuce, tomato, onion, pickles and a regular double teen the double cheese only had mustard and onions. Very bad communication I do not recommend at all cold hamburger only the fries were good

★★★★
December 22, 2023

Its good

★★★
Local Guide
December 22, 2023

The exterior needs a little love. Plus there wasnt the new rootbeer slush!! Wheelchair accessibility: Sloped entry

December 22, 2023

Being told to eat quickly because the little girl doesnt want to finish her closing shift too late is ordinary.

December 22, 2023

Arrival at 8:20 p.m. Very poorly received, the person probably didnt want it, not friendly, she forgot a hamburger and when we told her next time we said it before when we told her it was in a very unpleasant tone even though we paid when even very disappointed never again

★★★★★
Local Guide
December 22, 2023

For onion rings and root beer. The burger bun is generally too big and soft but the ingredients are very good!

★★★★
Local Guide
December 22, 2023

Tables a little sticky, even after cleaning. For the rest, everything is perfect for fast food. 3 trios of teen burgers with 1 trio of 5 strips and a children s meal, around $75. Kid-friendliness: Childrens menu. No games room though.

Local Guide
December 22, 2023

2023-07-11: burnt burger and 1/4 slice of bacon. Its still so hard... Buy a trio at the drive-thru, at lunchtime and receive 4 fries... $12 for that.... I asked for mayo/ketchup and received nothing... Ill never return to your place.

★★
December 22, 2023

10.34 for just the Burger with a single slice of bacon

★★★★★
Local Guide
December 22, 2023

Classic A&W, nothing negative really except the lack of smiles from the employees. Otherwise, fast service even during rush hour.

★★★★
December 22, 2023

go rose!

★★★★★
December 22, 2023

Very good hamburgers

★★★★★
December 22, 2023

Quite correct.

★★★
Local Guide
December 22, 2023

welcome with beef face, which makes you not want to come back and served with a desire to get rid of customers as quickly as possible

★★★★
Local Guide
December 22, 2023

try poutine in the kitchen!!! very good. Very nice bingo and spacious rooms... There is a Kinzo and slot machine... Well maintained and courteous staff. Maybe Ill win on my next visit @ follow

★★★★★
Local Guide
December 22, 2023

Best hamburgers

December 22, 2023

Très déçu 1 Trio poutine avec mama burguer , poutine presque rien dans le plat de carton pain pas chaud , 2 ième trio frite hamburguer pas chaud , service médiocre , les employés tous un air bête , mon conjoint a donné un gros pourboires avant davoir notre commande pour manger a salle , terminé pour nous !! Meme pas un merci ambiance pourrit

December 22, 2023

Depuis Covid Service auto. Rien à dire sur la nourriture. ** Jai entrée manger à lintérieur (fête du travail) et jai eu MAL AU COEUR de voir le Gras sur les murs, les Mouches sur les Tuyaux et lépaisseur de poussières coller sur les conduits de ventilations. Côté propreté sait dégoûtant. Service pourrais être amélioré. Fini pour moi.

Local Guide
December 22, 2023

I didnt like it, there was no ice, everything was cold

★★★★★
December 22, 2023

Fast service Very cold drinks thanks to refrigerated glasses Vegetarian options: Beyond Meat excellent cheese option

★★★★★
Local Guide
December 22, 2023

I love their burger trio

★★★★
Local Guide
December 22, 2023

We were out of chicken and the suggested alternative (MEGA crispy spicy Nashville style) was not to my taste.

★★★
Local Guide
December 22, 2023

Closes before the deadline due to lack of staff.

December 22, 2023

Its been 2 times that we want to eat at the closed place at 7:45 p.m., so this evening we called before going, we were told drive-thru service until 10:00 p.m. and DINING ROOM 8:00 p.m. PERFECT WE ARRIVE AT 7:45 p.m. again the door is barred

★★★★★
December 22, 2023

An excellent discovery

★★★★
December 22, 2023

The fries were cold, the hamburger too. Léa employees ate in the kitchen with her mouth wide open.

★★★★
Local Guide
December 22, 2023

Very good service but the room was a little messy. I went on a Friday evening at 7 p.m.

★★★
Local Guide
December 22, 2023

ordinary

★★★★★
December 22, 2023

Just go for it!

★★★★★
Local Guide
December 22, 2023

Very efficient service, and very courteous!

★★★★★
December 22, 2023

The lady taking my English-speaking husbands order did her best, offering him to try the honey with French onions and he felt happy with the interaction. Thanks to the lady and her help! (Deserves a promotion the lady at reception on December 21 at 4:00 p.m.)

★★★★★
Local Guide
December 22, 2022

I love A&W discounts. These are the best hamburgers in any fast food restaurant.

★★★★★
Local Guide
December 22, 2022

A good aw A good lunch served with a smile

Local Guide
December 22, 2022

I asked for two buddy they forgot the onions and two slices of very cold onions

★★★★★
Local Guide
December 22, 2022

Very good drive-thru service. Never any errors in orders. Its all there. I go there often and Im never disappointed! Plus the food is good for a fast food restaurant!

★★★★
Local Guide
December 22, 2022

Alright

★★★★★
Local Guide
December 22, 2022

Clean place, impeccable customer service, excellent food

★★★★★
Local Guide
December 22, 2022

What more can I say, it s really good and great....

★★★★
Local Guide
December 22, 2022

No utensils or straws at the drive-thru... But the food is always good at A and W

★★★★★
Local Guide
December 22, 2022

Very clean and always good. Wash table after each customer.

★★★★★
December 22, 2022

Good

★★★★★
Local Guide
December 22, 2022

Good restaurant for root beer with frosted bock and classic Burgers. A winning choice

★★★★
Local Guide
December 22, 2022

Nice people working there perfect, polite and smiling service givers, but food was a bit to heavy for me

★★★★★
Local Guide
December 22, 2022

Excellent burger, good price. One of the best fast food places for a good burger!

★★★
Local Guide
December 22, 2022

Lately the quality of the packaging has reduced. I always get takeout. On several occasions I have had burgers crushed under fries, slices and strips of chicken. As well as burgers made so crookedly that the meatball isnt even in the bun.

★★★★★
Local Guide
December 22, 2022

Welcoming, smiling and friendly team

★★★★★
Local Guide
December 22, 2022

Still as good as it used to be!

★★★★
Local Guide
December 22, 2022

Vegetarian options: La boulette behond meat est délicieuse

★★★
Local Guide
December 22, 2022

Waiting time still long in vehicle, however quality is served.

★★★★
Local Guide
December 22, 2022

Fast food that makes good hamburgers. Disappointed last time I went as they no longer had their excellent onion rings

★★★★★
Local Guide
December 22, 2022

So delicious!! The onion rings are amazing.

Local Guide
December 22, 2022

Your employees do nothing and talk and the customers wait..

★★★★★
Local Guide
December 22, 2022

In my opinion the best hamburgers in restaurants of this style

★★
December 22, 2022

Very arrogant staff when there is an error/miss in an order. Dining room still closed due to lack of staff. Despite this, there is still easily half the staff on the floor twiddling their thumbs.

★★★★★
Local Guide
December 22, 2022

The beyond meat burger is excellent every time!

★★
Local Guide
December 22, 2022

Very difficult to digest

★★★★★
Local Guide
December 22, 2022

I have never had an error in my order

★★★★
Local Guide
December 22, 2022

Its still a bit expensive for fast food.

December 22, 2022

Very disappointing...employees who shout at each other, arrogant when you ask for something...nothing relaxing to go to dinner. No management regarding the situation

★★★★
Local Guide
December 22, 2022

Better than McDonalds but too expensive.