Sushi Shop in Québec City

Absolutely delicious, ready on time and excellent service!

Food

Best Pokébols in town! Generous portion, and good quantity of fish.

The service is good but it varies from the employees working there at the time of ordering!

Great customer service very friendly personal

Very well served. Smile appreciated.

Its still up to par.

Very long wait!

Since the current manager took charge, there has been a stable and productive team! The sushi is beautiful, the presentations are beautiful and the service is impeccable! For a fast restaurant, it is very pleasant to order there! Congratulations to the manager and her entire team for making me a regular and satisfied customer every time! Patricia

The sushi is okay. Deadlines are never met.

I took the trouble to order in advance and it took over an hour after the advertised time for delivery

Disappointed again. We hadnt been there for 3 years because the last time we waited 1 hour in the restaurant for the order placed several hours in advance and which was not ready on time. We gave it another chance this evening, because we had a gift card, but it was the same scenario. We ordered over the phone at 3 p.m. for 6 p.m. The employee on the phone tells me that this is precisely the time they are there to take orders. We arrive at 6 p.m., and we are told that this is the next order they will make, but that it will take 20-25 minutes. Having already made it to the restaurant and being a little late to order elsewhere, I say well wait. It was weird, the employee really seemed to expect us to cancel... While they were making our order, we were told that they were out of tuna. We had 3 items with tuna. They had to replace it with salmon... 50 minutes later, the sushi finally arrived at the checkout. There are only 2 of the 4 teriaki bombs ordered. When I point this out, I am told that there are no more... So I am given these two teriaki bombs as a gift... When I arrive at payment, I present the gift card (which only covers a small part of the amount to be paid), the employee tells me that she has to pass it on after we have paid. Finally she made my boyfriend pay the bill in full. They have to start the bill again to use the gift card first, and the system glitches... Anyway, finally, we come out of the sushi shop around 6:56 p.m. with the order requested for 6 p.m.... The sushi is good but nothing more. There is better for less in Quebec City, and they are ready on time. An experience that will ensure that we will definitely not return there again.

Sushi good and quite well stocked More for take out than to eat on site.

Disappointment yesterday... I got 2 long hairs in two different sushis... I asked for one of my spicy sushis, but I received it and it was sweet... I dont understand what happened It was short, 3 out of 4 sushis that I didnt finish .

Excellent sushi shop. Possibility of taking dishes already made or waiting for the ordered sushi to be made individually. The ingredients and especially the fish and other seafood are very fresh and the taste is delicious. The previous review was written 6 years ago. For a year now, its been a disaster. Three times, the orders were not ready and the employees even had the tact to tell me you understand, we will place the orders online first since they have already paid. After an order was 2 (yes... well two) hours late and passed 3 times, faced with my polite but firm dissatisfaction, an employee returned to my face if you youre not happy, you can submit your CV, were hiring and it will go faster. This totally inappropriate reflection sealed my decision to no longer return to this branch. As I am equidistant from that of Val Bélair, I will favor people who are better organized and eminently more friendly.

Only one employee to serve me when I picked up my order. 20 minutes late than the scheduled time.

I ordered my food at 7:30 p.m. to pick it up at 8:30 p.m. My food was not prepared properly. I didnt request any changes. The kid preparing my food was overwhelmed and 3 people clocked out. They closed the store before my food was prepared. I asked them to give me the part of my order that was complete and refund me the rest. They had to give me money because no one could use the credit card machine. I contacted you and you did not respond!

More than 25 minutes of waiting without having received my order only to be told that the machine that makes the requested sushi is broken.

1:00 to wait for two deliveries is really too exaggerated, I will refuse any order that comes from this restaurant........

Frozen fish, bad taste, cold tempura, $50 that I threw away

Worst sushi ever loll a pocket of won tong soaked in sweet sauce with a rice ball not fresh vegetable

They arrived with 5 hours to wait, it s completely unrealistic. Hire people. 2 days in line that I called to place an order and they told me there was a 5 hour wait. Lets see who!!! Im going elsewhere now. OK, give you a second chance, but nothing changes.

Even if you order a day in advance you find yourself waiting 45 minutes once at the counter and some foods are missing...

Pleasantly surprised Really nice choices of ready-made dishes. Quick orders. Its been a long time since I ate such good sushi mmmmm

Didnt even receive the good things, very disappointed, then got a reply, well, come and get them, Im working, I cant go get just anything

Ordered on time but a lot of errors in the ingredients. We had to order it since Bouvier was full. Next time well go with yuzu.

Bonjour, jai fait une commande Internet pour livraison à la maison (livraison payée) dans laprès-mdi, un retard était attendu, mais il ny a pas de livreur, donc 4h plus tard nous avons dû... aller chercher notre commande qui était au comptoir lorsque nous avons pu avoir une réponse au téléphone. Donc ne pas choisir la livraison à domicile!!! Elle nexiste pas. Dommage...

Very bad experience. I called at 4 p.m. to order, they told me to come by at 8 a.m. The order was ready one hour late, at 9 a.m. I understand that they are overwhelmed and short-staffed because of Covid, but thats exactly why I called in advance and let them ask for the pick-up time which was realistic for them. If they cant fulfill an order, they simply shouldnt take it. Very frustrating to waste time. They had our phone number, they could have called us instead of having us travel and wait there for 1 hour.

The sushi is good for the price, but the service and work organization in the kitchen is incredibly bad.

We ordered our sushi at 12:30 p.m. for 5 p.m. When my partner arrived at 5 p.m., our sushi hadnt even started. Our sushi was not nice and there was almost no fish. It was just rice. Plus, there was only 1 cup of soy sauce for 34 sushis. This has happened twice now. Now its over. Once, it can happen with lack of labor, etc., but twice....

Sorry already working there and I loved serving my black lawyers And a lion made with sweet potato? I didnt have any sweet potato on or in it.

Poor service We order and it is NEVER ready on time.... We should review the window service!

Call at 4:00 p.m. for an order, Estimated 6:30 p.m. reception... Ive been sitting in the room since 1 a.m., they started PREPARING my order 15 mins ago. Yuzu sushi further up the street....

Not a hair, a tuft of hair. TERRIBLE!!!!!!¡!!!!!!!!!

I should have read the google reviews before ordering from uber

Takeout order made at 2 p.m. for 4:35 p.m. Waiting for an hour on site to get my order?!

Huge delays in orders, errors and not enough fish in the sushi. One of the worst branches.

Very good and fresh thank you

We ordered two Poké and ended up with personalized Poké of the cooks choice! There were missing ingredients and some ingredients were not the right ones... In both! I dont understand how anyone can be so wrong. Especially a time of day without rush. In addition to cold and unpleasant service. My last experience here!

Ordinary... I used a gift card received from them because the last time we ordered (Henri-Bourassa branch) turned out to be very disappointing. No way to order online because there is an error message but it says that this branch delivers so great. I call and no, no delivery. (I just saw their free delivery ad!!) Well pick it up 5 hours later. Errors in the order but the poor thing is all alone and seems very unhappy. Nothing in the counters either...as for the sushi they were ok, nothing more... We gave sushi shop another chance by trying another branch and, even if it was better this time, I have to admit that it wont be them that I think of when I want sushi, sorry.

The manager was very unpleasant and moving around with the employees during my visit made one of them cry. I really dont recommend going there, not fresh food and very long waiting time even for a sushi shop

Excellent service, delicious and fresh food. Great choice for all meals and occasions!

First time in years that Ive given Sushishop another chance. Kind staff. Miso soup inedible because it was excessively salty. Shrimp tempura starter...I expected it to be fresh made..I was probably given a package that had it in the display, so not crispy and cold. The sushi was very average. Browned avocados and soft tempura too bad.

Besides being delicious, we always have great service!

Thank you, very good sushi and very good service

Very good

Very good customer service. Excellent poker bowl.

I have ordered by delivery from the Sushi Shop on Boulevard de lOrmière several times in the last few months. Of the last 5 times I ordered from this branch: - All orders had one or more errors during delivery; - Two of the five orders took over two hours to receive; (The delivery people confirmed that nothing was ready when they arrived) - An order was completely canceled two hours after placing the order; - All orders were missing either soy sauce, baguettes, or both even when requested. I regret to say that despite the good food and sushi choices at Sushi Shops in general, this specific branch is TO BE ABSOLUTELY AVOID.

sushi much too big and not the right recipe. I do not recommend this Sushishop at all.

The sushi was ready 1.5 hours after the agreed time. Its regrettable.

I love it very well!

For some time the service and product quality has been really poor!!! Last time we got the wrong poke bowls, we were supposed to get a discount after calling to tell them about it and when we called back the next time we didnt even get the discount that had been offered to us last time. Before .... We say to ourselves, well try again after a few bad times... Just today we had the holiday sushi platter but the sushi looked like it had been made for several hours already... The black avocados are dry. .. Anyway, this is our last time with you... Every time there are a few things ** branch on boulevard lOrmière

order reserved for 5:30 p.m., 6:15 p.m. and still in the queue outside, it was the first and last time I ordered from sushi shop... Im really angry that I left a tip...

An hour and a quarter of waiting for a $25 order of sushi which arrived without soy sauce - therefore not completely edible. Even the dessert is not as requested - they give us two choices of sauce and still manage to get it wrong. Total waste of time and money

It says taking Uber orders until 8:30 a.m. and the closing time is 9 a.m.... you should not order at 8:15 a.m. because you will be canceled after 10 minutes of waiting... frankly its ridiculous

Order 2 poke which gives 1 portion for the 2 and pay before taking the order and make us pay again upon receipt of the order... forgetting to return to get a refund...

If I could have put a zero I would have done so. After 2 hours of waiting, I received one pokébowl out of two and my dessert was missing, so 3/4 of my order was missing. I wait another 1 hour for someone to make me some poké with my desserts. To finally have one poke full and the other half and never having had my extra avocados that I PAID for. So for me, no more sushishop.

Poorly made food and very small sushi and poor quality for the price. Delivery is also very bad and unsafe.

Jamais la bonne commande, jamais bien fait, manque souvent soit de sauce soya, soit les sauces pour les sushis spéciaux, soit qu ils ne suivent pas les instructions au niveau de la commande. Leur défaite: le roulement de personnel..... sérieusement, une personne qui valide l exactitude de la commande c est pas trop difficile. Aujourd hui c était la dernière fois que je commandais à cet endroit.

The cook was taking orders (preparing sushi with the mask under his nose, really disappointing when you know how hard restaurants are working to reopen!!! Not respectful and very carefree. The two other employees had their masks firmly in place.

Ne commandez jamais de là bas. On a commandé deux fois et les deux fois ils ont annulé après quon ai attendu pendant 1 heure la livraison avec Door Dash. Horrible service à la clientèle. Ils nous ont dit que vu que le livreur avait attendu 30 minutes dans le restaurant ils devaient annuler (il devait être très content soit dis en passant...)

My favorite place to order sushi. Fast and very courteous employees. The sushi is excellent :).

Courteous service but she is not good at rolling sushi, the ugliest ones I have seen, the sesame sauce was missing, very disappointing

Delicious food but the service is never the same from one week to the next. Some weeks the service is impeccable but other times it leaves something to be desired. Oddly, when I order shrimp sushi burrito with Skip, I get tuna sushi burrito. Is it possible to check orders before giving them to the delivery person?

Very good

I love the sushi from Sushi Shop. I call at 11 a.m. for an order for 6 p.m. I arrive at 6 p.m., order hasnt even started No planning... I pay no bill, no soy sauce and no sauce to accompany the teryaki bombs. One of the employees was working with a mask under her nose... Very likely this is the last time I order there.

No ginger, no wasabi, no soy sauce, only my two extra sauces that they made me pay for. Poorly made sushi. My two extra ying yang sauces were not ying yang sauces (Japanese mayo and teryaki sauce) but normal light mayo. Disappointing, having already worked in a sushi shop I must say that the quality of the sushi and the respect for the customer is far below the minimum standard of the chain. This is sad.

Order for a poke bowl placed at 5 p.m. on a Monday and the confirmation told me it would be ready around 5:37 p.m. I showed up at 5:45 p.m. and was told that my order had not yet started... Instead of preparing it quickly, the staff continued to make other orders... I waited another 30 minutes in the restaurant. Also, no smiles from the staff. The person who prepared my poke bowl touched the iPad with the gloves she used to handle my food no but seriously . Long live health!!!! And the mask under your nose... Review your sanitation rules, honestly, its more than ordinary and disgusting! No excuse for the delay as if it was normal to wait so long for a poke bowl . Never again this restaurant!

Good quality of . Courteous staff.

Never order from a restaurant!!! They will make you wait for a delivery only to cancel it and leave you without sushi at 9am on a Saturday evening. (The order was confirmed at 6:30!!!!!!!!)

Very disappointing customer service when purchasing 2 platters for more than $30, the free Vancouver maki coupon was refused even though it met all the criteria and there was no mention of exclusion on the pretext that he had too many orders in progress.

Yesterday, I ordered from the Sushi Shop in Ormière. I received everything I ordered, but the rice was half cooked. So every time I eat a piece it had raw rice.. Disappointing!

Great service

Very disappointed with the service. The sushi is always good but its not normal to take the trouble to call 4 hours in advance to prepare an order and when you arrive at the store, it hasnt started yet.

They canceled my order after 1 hour of waiting, without giving a reason, nothing. The order was confirmed and supposedly in preparation... Really unacceptable and insulting to have waited all this time for nothing. I will never order here again. In addition, I sent an email following my review and no one ever followed up with me, very poor customer service.

Order placed at 1 p.m. for 3 p.m., at 3:50 p.m. we still did not have our order. We decided to leave, we received a call at 4:20 p.m., 1 hour and 20 minutes after the time we were supposed to pick up the order, informing us that it was ready. The employee is pitiful, she is alone to manage the orders and the creation of them.

Very good Take out box 100pcs

The food is super good, however there is a big gap in customer service and restaurant management. There are always long wait times! It is not circumstantial, for example on Friday evening, I can understand that the deadlines are longer. But calling on a Tuesday at 2 p.m. to have two Poke bowls prepared for 4:30 p.m. only to be told that they cannot be ready before 6 p.m. I understand that the food is freshly prepared by the cooks, but dont exaggerate.... The Val-Belair branch offers much better service and are able to prepare a poke bowl in 10 minutes even when there are several customers !!! In summary, dont be in a hurry!

Today, May 8, I ordered $50 worth of sushi and I am very disappointed, the rice was crunchy and too salty. In the past I have often bought from the sushi shop on Ormiere and always good but today I dont know what happened but I almost put everything in the trash. Disappointed disappointed I dont know if Ill go back there.

Pathetic service. 2h15 late, although we called the day in advance.

3 hours late for unedible sushi, Worst service I have ever seen...

Just disgusting, $40 for something I wouldnt have eaten for free, went to yuzu instead

Call or book ahead. The fridge is almost empty of premade

Order to take away. I had never eaten at a sushi shop, I usually order from Yuzu and I really wasnt disappointed, it was just as good. I even found that the portions were more generous. It may be slightly more expensive than in Yuzu though! But I still recommend if Yuzu is closed. A negative point would be the waiting time to prepare the order so you have to plan ahead.

Excellent plates!

My go to in fast sushi restaurants, the teryaki bombs are really good.

Always good!! The sushi is always fresh even at lunchtime!

Lots of good options on the menu!

Excellent service, unparalleled food. The store absolutely needs a kitchen hood to evacuate the smoke that comes out of the kitchen, this changes the restaurant into a huge smoking section.

Very poor customer service. The only welcome we received was the following comment If you order sushi a la carte it will take a long time.

Considering its a commercial range, the sushi is good. The service at this branch is good.

Always had good service and happy with the food!

Tellement déçus de la présentation médiocre de mes makis du kid qui a essayer de creer mes sushis pas de sauce, pas de gingembre et aucun wasabi . Au premier sushi je croque a pleinne dent dans un pépin de citron... Si je met 2 * cest parceque le goût y était . Pire expérience dans se sushis le plus près de chez moi prochaine fois je me ferait livrer ailleurs ...

Fun service!! The girls were very dynamic. But the sushi was rolled limply. And Im not convinced of the flavors... Everything was the same even if I had varied the selection. No problem... But I wont go back soon

Always very good value for money

Very slow service!

My best sushi shop!!!

Small place. Low waiting time but very low quality when it comes to food. I found a bone and a seed in my sushi!!! In addition the rice was poorly cooked... for the price it costs

Pokebowls are very ordinary. Furthermore, despite the fact that I mentioned that I wanted a dish to eat on site, I was served everything in plastic bowls/glasses... without having a recycling bin...

I went for a poke bowl today. Delicious. On the other hand, the cashier didnt seem very happy to serve us, no hello, no smile...we had the impression of being upset...very uncomfortable!

I called around 7 p.m. to have an order prepared that I was planning to pick up around 8 p.m. A roll of Vancouver and a roll of 911, which is what I always took when I frequented the Val-Bélair branch. I am not offered to have it prepared for later, I am simply told that it will be ready in 30 minutes. Well, okay, Ill go pick her up earlier than planned. I show up at 7:35 p.m. to be told that the order has not been made. Not because of the traffic; the person responsible says it himself: Oh, it s not done, I didn t think of that. Well, it doesnt matter, I pay, I sit down, I wait. I always tell myself that having a little patience is not the end of the world, as long as in the end the product is the desired one. Thats where the big disappointment was. They were out of avocado, so substituted cucumbers in the recipe. However, I specifically ordered this kind of sushi because I dont like cucumbers. So I had to go get avocados from the grocery store and substitute them in the sushi myself, just to be able to eat a meal that had already cost me almost $20 before that. Neither on the phone when I ordered nor when I came to collect the order was I informed that what I would order would not be as indicated on the menu due to lack of avocado; had I known, I would have let it happen. But then I found out after waiting, driving all the way to pick up the order, paying, and waiting some more. Not to mention I wasnt given the bill, so I cant make an official complaint to the restaurant. I just moved to lOrmière and I was very enthusiastic about the idea of regularly enjoying all the restaurants there. Needless to say, when it comes to sushi, Ill go to Yuzu from now on. Extremely disappointing experience.

Quality/price, the pokeboll volcano on fried rice is a must.

Slow services often more than an hour for a small order I prefer to go further to another sushi shop.

The people when we went had no experience 2 new ones left alone frankly the girl had to call another person it took a long time and we didnt even know what we were asking

Around 1:00 p.m., I called to have sushi prepared for 6:00 p.m. My partner arrives at the Sushi Shop around 5:45 p.m., the sushi is not yet ready. It s normal, a little patience, it s not yet 6:00 p.m. At 6:45 p.m., the sushi is still not ready. When you take the trouble to call at 1 p.m. to have sushi prepared, it is not to wait 45 minutes in the restaurant. This isn t the first time this has happened it happens every time we order sushi. One tip, order an hour before the time you really want your sushi or go elsewhere!

WOW we forgot to place my order scheduled for 7:00 p.m. They give it to me at 7:35 p.m. No apology was made to me. The employees did not seem to be in the right mood since one employee was allowed to leave instead of helping in order to give me my order quickly. Additionally, some sushi is missing a lot of ingredients.

3:30 p.m. I call for an order at 6:15 p.m. I arrive at this time my order is not ready until 6:40 p.m. the sushi are all miniscule in size But I understand that it is probably not the fault of the person who uses it Excused the manager should train his staff better but normally everything is perfect.

8:15 p.m. Thursday evening! Sorry Mrs. At this time we are just taking Poké Bowl orders ....

For those who delivered very disappointing trays, I, who am used to bringing trays, ordered the same thing as in Saguenay. The taste very different, the pizza and some sushi very spicy, the taste very disappointing and I was missing the accompaniments, teriyaki sauce, ginger, Wasabi, spicy mayonnaise. In addition to having an error on my order, after waiting more than an hour for my order to have so many errors and no repair greatly disappointed me.

The problem is the smell, you cant stay and eat without having the smell of sushi sticking to your skin and clothes. This is a problem valid for all branches. Otherwise the sushi is good.

Delicious poke bowl

Always good service!!

Very good for knowing sushi

Request your order 1 hour before the time you want it, always very late!

Very good place, not too expensive.

Superb

30 min for a pokebol... I could have opened a franchise and finished making my lunch before

Mappel always in advance. My meal is ready when I arrive. Although there is a lot of traffic, I know how to be patient. As long as I have my meal... everything is fine!

Awesome sushi and service

Often a wait... But if you are patient the sushi and poke bowls are good. The menu changes often and there are regular promotions, which allows for variety :-)

Boul. L ormiere Quebec. The girl in the kitchen played with her nose and didnt wash her hands. They were girls who are overwhelmed and dont respond to customers. Finished for me with the most mediocre service!!!!

First of all, we received the new menu which seemed tempting to us, a kit to try for the first time. Once there we order and the guy tells us that there would be a wait... its not our first time in a sushi restaurant so no problem he tells us 30 minutes we are surprised but delighted so we wait 30 minutes. Its 6 p.m. We say to ourselves ok 15 20 more minutes pass we start to ask ourselves questions... it is finally 7:00 p.m. and we have just finished 1:30 of waiting. If you dont know how to estimate your time, just add more. Having worked in restaurants we know how it works. We wanted to try it once... and it will be the only time. Finally, as they say, we dont change our good habits.. Especially the chef should learn that in an environment so close to customers we pay attention to what we say, a great way to lose customers!

Ordered by phone. I enter the restaurant, no hello from the employees, they even avoid my gaze. .... the half-empty sushi really a service and a product of m....

The quality of service varies.

Excellent quality!

Orders are always late, and they certainly dont have the decency to warn their customers so that they dont have to travel for nothing when they are more than half an hour late... how late great demonstration of planning and respect for customers...

They were completely out of avocados so it was impossible to order sushi with avocados... blah... one of our rolls completely fell apart because it was poorly rolled, we had to eat it with a cookie cutter. Otherwise the others were good. I recommend ordering by phone because if you show up on site it takes a long time.

It takes way too long to wait. We were there for the first time to order a Poke bowl, but one of the two employees told us that they could start making the order in an hour and a half. So, we decided to go back in two hours later. We ordered the same thing as before. Finally, we got our meal in the next hour and it didnt taste that good. Its not worth waiting that long for a regular meal.

One of the best value for money.

Waiting time for preparation much too long (30 mins) for dinner time

Woooow

Good sushi but nothing special

Pu rice fryer that works pu aahahahja criss of restaurant of bs at 60$ the order is hard in tabarnack pu never waited 3 hours to be told that

Sushi on request fresh products quality price correct I like it!

At 1:20 p.m. I am told by the girl at the counter that I cannot have sushi because she is alone. Perfect, Ill go get my 6 pieces elsewhere.

We cannot start preparing your order for at least 30 minutes... Three employees on site for a Bole Poke that takes no time to make on a Monday evening...

Toxic salmon from Norway...

Very good sushi