Thaïzone in Québec City

We ordered 2 dishes on the evening of Dec 16 and both tasted burnt, the portions and everything was perfect but unfortunately $50 later...not edible

Very disappointed with the General this evening. Paid for a KO get a regular. Almost no chicken, rice undercooked. Just lost a customer.

Poor drive-thru service We waited 20 minutes in our car before getting our meal. Clearly the staff was in no hurry to serve. Cashier on her cell phone I even wrote an email via their site but no response. We will come back for customer service

Dry and not edible. Cold arrival and poor telephone service! At the price it costs, we expect better!! They respond as if they were at home without saying the name of the restaurant and seem to be bothering when they call! I will never order this again!

Incompetent service and unreasonable delay

Mislead customers

The service is so slow. Instead of preparing orders as you go at the drive-thru, orders are taken one by one. I waited 20 minutes on the loudspeaker before someone spoke to me...

I ate at the restaurant, so the food was made in front of me. It was tasty and plentiful, although a little expensive. I had the orange beef as a trio with the Won Ton soup. The two employees present were polite but not very smiling. The cleaning of the dining room was OK, nothing more.

Very poor customer service, no hello, no greeting, gives me chicken instead of beef and takes a long time to answer the drive-thru microphone

General tao chicken very tough and dry.. and little sauce. it was the 2nd time (and last) that I went there recently and very disappointed, it was so good a few years ago plus it ended up being $18 for a very dry meal

Bad service... I order from Uber Eat, an order of $35 and he gives the delivery guy, dumplings only? What do you want me to do with that for dinner, I called and he said sorry theres nothing we can do, Ill never go to that place again.

Ultra fast delivery but dry rice from the day before in general tao, a little disappointing

Great restaurant always well received, super fast and courteous service.

Really slow service.

Burnt general tao chicken. Very disappointing

The person at the checkout on Tuesday June 18, 2024 at 6:30 p.m. was really stupid without a smile and hello and on his phone in front of the customers. Plus, the restaurant is infested with flying ants and just counting them quickly there are at least 35 INSIDE!

The employees make mistakes in the order and lie to the customer afterwards by saying they leave a note in the file by offering free meals due to the error and do not do so and after canceling the order we must ask the delivery person who and who came even after having said to let go back to the restaurant... the owner or manager should offer more decent customer service... I recommend ordering elsewhere

We ordered from the car this evening 2 burnt pad thai and plenty of sauce, the plate looks more like a gibelotte. We also had two Thai soups that tasted like water. Very disappointed for $50 worth of food that tastes like its burning.

Very good food, cool and noisy place, This is not a criticism but I think the kitchen is too close to the customers

I liked my meal. I took a General Tao but I found that there werent enough vegetables inside.

This is by far the best red curry toffu I have eaten in a Thai area! I asked for it on noodles and without chili and onions and there was no mistake. Hats off to the team

thai zone lormiere the best

Always great service!

Wow, what a great team

Great experience in this restaurant

Ridiculously long delay at the drive-thru. 10 minutes and no vehicle in front of me. The quality of the food also leaves something to be desired. Thai zone boul. The elm at the Chauveau corner I don t think I ll go back there.

20 min to get my orders and one of the orders was cold and the other had toffu which I had specified I didnt want. During my wait I really enjoyed seeing the employees goofing off on their cell phones. Well done .

I had a Won Thon soup meal. There was a little cabbage and some bean sprouts and a lot of broth. Very very disappointed.

A little disappointed, the last 2 deliveries I had were disappointing. Not because of the delivery man but because of the food. The first order we got was a burnt pad thai. There were lots of burnt pieces in it and the smell was disgusting. After 4 bites my partner threw it away, it was inedible. Today the Thai soup was bland. I understand the shortage situation and everything, but its still disappointing.

I find that the dishes have been improved for some time; + vegetables and everything in the dishes Good value for money!

Really disappointed I bought a pad thai and it was disgusting, just tasted like vinegar. Worst pad thai Ive ever eaten. My fortune cookie just didnt have an extra message (but thats okay) but the food wasnt good

Se sont tromper dans commande. Pas de compnsation pour le desagrement causer par l erreur. Ont dois remettre les repas problematique et attendre plus de 45 minutes de recevoir l autre commande. Je demande su je peux abour un ti-desert pour le désagrément réponse: non messieur ont vous renvois deux repas et vous nous redonner les deux problématique.

Dish not even completely filled at the price we pay...

The pad sew is delicious. General Tao on the other hand really lacks flavor. The old sauces (like from 3-4 years ago) were really better.

Burnt meal, we asked for spices we received nothing, very bland it looked like a dumpling... Its not what it used to be, really disappointed!

Very beautiful and good meals. The only thing is too loud music.

I love this food.

Really not good! Burnt taste for me and not fresh vegetable for the person who accompanied me. A real disappointment! I feel like I threw my money in the trash

Perfect, impeccable service super dynamic and kind cook and cashier, delivery men always fast and smiling and kind Dietary restrictions: Always cleans all the utensils and the cashier always asks you if you want with peanuts or not with seafood or not very good service Parking: Very large parking lot Wheelchair accessibility: Automatic door and plenty of room to move around

Usually the dishes are good but this time my beef pad thai was burnt, the pieces of tofu were black so the taste was bitter and really not good. In addition, I found 2 wooden splinters in my dish (I did not use the wooden chopsticks provided) Too bad.

Good food, but music a little loud in the dining room

I switched to drive-thru ordering this afternoon. I was not given any utensils with the order. I also notice that I dont have chicken with my order. I decide to put my order on a plate to see better because I dont see any chicken in my dish... I called to notify the restaurant of their error and to find out if there is any way to get compensation. Im told no and that normally you have to ask for the utensils (weird for drive-thru) and that the chicken is certainly there and to search... Im still looking and I cant find it...

After 25 minutes of waiting, no one charged me or the car before me. We understand well why there are medians, it is to prevent us from leaving

Phew, yesterday in our order, there was chicken with peanut sauce, I was unable to identify the meat that was in my meal...it looked like crumbs of beef fondue meat, nothing to see with chicken! In my daughters meal, a General Tao, there was so much breading on some pieces that they were impossible to chew! In my boys shrimp pad thai, there was a pretty incredible amount of fries in it. Only my partner had a satisfactory meal, it was orange beef. It was an order of $93 and clearly, Im going to hesitate for a long time before ordering again at the Thai zone on Chauveau Avenue.

Expensive for a general tao chicken. Manwue of sauce and the rice was very heaped in the content.

I waited 2 hours for my delivery and it never came.. I called 3 times and no follow up!

I ordered online at 7:47am and never got my order!

Updated August 24, 2023 The service has improved a lot with the manager in place. Delivery times are much faster and my special requests to all have been respected on my new orders. Thank you very much for the excellent latest orders! I unfortunately think that the employees take the customers for stupid people. We ask for wok stir-fry dishes and we receive express dishes without being cooked in the wok. Seriously disappointing.

We waited 28 minutes for 1 pas Thai and a pokebowl and when we asked the reason for our wait they closed the door in our face, worse service, our food was cold! in short, a bad experience

Very well made, affordable and practical for a quick evening meal. I ordered a combo for 2: orange beef (for sugar lovers it s really sweet .), beef fried rice, dumpling and imperial rolls . For dessert, mini churros a treat

Completely burnt shrimp pad thai with stupid and slow service! It doesnt look easy...

Like all restaurants, the prices have increased a lot, the boxes are less full and I find that the quality has decreased a lot.

The food arrived hot even after 1 hour of waiting (time they told me) and the delivery man was very kind and smiling. Everything I ordered was in the bag.

Order a yellow curry with chicken over the phone and receive a curry with noodles instead of rice and there is no change on the bill, it might be important that the kitchen knows how to read. When the Blanchettes owned it there were more than 3 pieces of chicken. You are made bad. At least the person on the phone was friendly and didnt make any order mistakes the problem is the kitchen.

Fried rice burn, impossible to eat. Very dissatisfied with the quality.

I love their shrimp pad Thai

We ordered the pad sew and it really wasnt to our taste... plus I had chili peppers in mine and no closed beans. In addition, in our opinion, there is a complete lack of flavor Normally we take red curry which is good. However, we find it a shame that green curry is no longer on the menu.

The only employee who wasnt busy with his cell phone was looking at his colleagues cell phone while I waited for my order.

Delicious Thai meal soup and chicken pad thai also. The rolls arent great though. To improve.

Very slow, distant and horrible service. Forgot the utensils in a steering wheel control...

Super good and it also comes hot I love Thai zone

Very disappointing to only have one shrimp in shrimp soup. Also the general tao had so much no sauce that the pasta was white. Last time we ordered from this Thai area.

Delicious meal

Best time tonight! Succulent!

This was the first time I tried the Thai soup and it is delicious.

after going to the marie-de-lincarnation branch for a few weeks...or it was a disaster I decided to try it on lOrmière, it was impeccable, just like in the old days

Doing the lineup for 20 minutes only to be told at the drive-thru window that there is no more rice and that we will have to wait another 15 minutes is ordinary! May 22 5:30 p.m.

Ridiculously small portions and too high price. $19 before taxes for a small general tao poutine, are you correct? You are the Stratos of Asian fast food and that is not a compliment.

No longer what was once too lost in franchises and the profit/economy ratio per base

love it

Not super hot, lack of vegetables in the dishes. Parking: Large parking lot where other businesses such as Chocolat Favoris, a dentist, Videotron, a shoe store and lOeufrier share this space. Kid-friendliness: If they like Thai food no problem.

Good fast food thai to go.

Very good service around 20 minutes but lots of orders around 5:30 p.m.

Very good loud music when there is no one otherwise good service

No very very slow we waited 5 minutes to be answered the employees do nothing and it takes more than 35 minutes to have our order very disappointed with the service I do not recommend in any case going to another restaurant and was not going to see the rude waitresses

Fast and courteous team, however with a view to refilling, the sauce cups are practically empty. When asking for one make sure to ask for x3 the number you used to ask for.

After ordering I saw the ton of negative comments and I was afraid to see the status of my order when it arrived. Well everything was perfect! My boyfriend and our two teenagers had a great time. There was plenty of sauce, the portions were perfect, the food arrived piping hot and the 30-40 minute wait time was completely reasonable for a delivery. Nothing to say about the cooking. I am very happy to add a little sunshine to all the negative comments received. Dont give up, pay attention to your customers comments because a satisfied customer is a customer who comes back, gives good comments and recommends your service. I dont know what happened before that caused you to receive so many negative comments, but you were able to make up for it. Thank you for the great food you prepared for us. It was very much appreciated by our taste buds!

Good service. Fast and the employees are polite and smiling. Our dishes were very good. General tao and Pad Sew.

This restaurant is not really Thai. And I was very disappointed with this culinary experience did not recommend

I always enjoy going there but the prices are getting more and more expensive...... This is a shame and its putting me off my purchases.

The food is good like in all the Thaïzones I have tried but the service is deplorable. Employees chatting while others are busy serving customers. This means that the service is always extremely slow. I add to that that out of four orders, I never had a complete order. We forget the sauces or we forget the utensils or we forget both or even worse an item! Too bad the employees ruin the experience every time.

I ordered two general tao chickens, but there was no chicken in both. We come back to the restaurant with the orders wrong and according to their bosses they can only make one of the two for us... Thank you for wasting our time and a general tao chicken.

Good and fast when ordering on the steering wheel

Very long for the drive-thru but food Very good

Wow what impeccable service

I have always loved Thaizone. However, for perhaps a year, I have been disappointed every time I go there (Chauveau). Tonight I had teriyaki with barely cooked noodles and completely raw vegetables. I had to recook the whole thing at home. We agree that this is not the objective when we pay for take out. Ill probably order one last time eventually and if its the same thing again, I dont think Ill go back.

Its been for some time each time Im disappointed....in general everything is ok....except one very important mega detail seriously there a tao almost no common sauce laaa the cooks sometimes eat it from what is prepared ? Eating half your meal and not being completely satisfied just because there isnt reasonably enough sauce....have an extra sauce would you tell me? Hey at 2.50 for the sauce that usually I shouldnt have to ask to be able to get some for my portion.... Hello please its such a detail that would cost you nothing compared to the satisfied experience of the customers. ..I hope you will take this into consideration

Good morning Sorry I didnt like my experience at Taizone. I had wonton soup as a starter. It was cold and the taste was not good at all. I had a general tao poutine. It was cold because the cook dropped my bowl on the edge of the counter. HE started my bowl again with the chicken and vegetables but not the fries.

Slow drive-thru service. Expensive for fast food. The general tao chicken lacked sauce and was dry. Very small portion of rice and vegetables. I was still hungry after my meal and two small egg rolls. Too expensive for what you get.

Do not go after 8:30 p.m. they no longer answer the drive-thru!

General Tao really super good.

Super good lunch

Good

Teenagers on their cell phones laughing and talking loudly. We took the trouble to call to have the order prepared and it wasnt there.

Good, pretty quick service. Im taking away one star because its too expensive for what it is.

Inedible pad thai - by far the worst I have eaten Thai soup was ok General Tao poutine lacked cheese For the price its frankly disappointing.

I like to get a quick meal and the employees are very nice.

Always good

Its very good

Really good. Very good portion!!!

Big disappointment for me. This is the second time weve gone to the one on Chauveau and its the same thing. We order from the car and when we open the box when we get home, it is only half full. In general tao, they only put 4 small pieces of carrots, nothing else. We thought it was a mistake the first time, but now... 2 times in 2 times is quite ordinary.

Delicious and impeccable service...the other day we ordered some dishes and I didnt know when I got home that there was pineapple in it...As Im allergic, I called, they m asked to come back and exchange the dish free of charge even if it was my mistake and its up to me to find out...SIMPLY WOW

This restaurant is one of the worst I have visited in the chain. Employee who shouts absence of nets in the kitchen little or no hand washing Cellular employees have their hands in the kitchen Delivery man circulating in the kitchen Not to mention the orders never correct or error in the orders I do not recommend

Disappointed for real I dont know whats going on with the franchise but for a while it hasnt been as good... no sauce or almost my vegetables are not cooked... come on gang wake you up!!! we encourage you to give us the taste of coming back

Receiving a dish without sauce... I ordered a dish of honey and garlic noodles with shrimp... my pasta is dry because there is no sauce.... and I think they changed the recipe for the imperial rolls that now I hate... before I loved it Damage

Delicious pokebol with fish and chips!

The food is getting worse and worse in Thaizone and more and more expensive. The service is not great either. We see that they have cut the budget. At this price, Ill go to a real Thai restaurant next time...

Very good service and delivery

Pad thai taste 100% burnt horror. Dont mind paying more but you should have stayed closed, its even edible

45 minutes of waiting at the drive-thru for a general k o. This was the last time I ordered from this branch...

Tonight, 2021-07-09, 8:30 p.m., no response from the car service after 7 minutes of being the only vehicle waiting. We went in because we knew we werent going to get an answer. The employees knew we were there, we caught the eye of 2 of them emptying the trash. When you enter, what do you see? The 6-7 employees fooling around either with each other or on the cell phone. Their faces told us that they were not happy to see us. At least 2 of them served us properly, which avoided a 0/5 rating. Commitment or supervision of staff to be reviewed to provide better service! THANKS

Generally good.

GENERAL TAHO quality meal that I ordered at the drive-thru but really not practical to compact the meal (entirely) so much in a small box Is that at the price this meal costs, Would it be possible to make business pleasant by making it possible to eat rice, meat and vegetables TOGETHER which are succulent ? It s a super popular meal that will definitely remain so :) A plate would be appreciated

Efficient service despite the traffic.

I ordered there and ultimately its quite slow and expensive for the quality given

I loved this restaurant so much when it first opened. Quality declines very quickly. Blatant lack of sauce, lack of choice for spicy or mild dish. Im disappointed every time I go there now

No good service

Delay and incorrect and incomplete order...

I really liked the meal for two

Last order I make in a Thai area. Again pad thai with white noodles that tastes like water and general Thao white paste with sauce and chicken just placed on top. Its too much to ask for to earn your tip!

I ordered what I always order, a tao pork thai, extra tao sauce and no edamame bean. I am very disappointed to see how much I paid for such a small portion... sorry but despite the fact that the food is very good, I will not buy from you again...

It s good but the cook who wears his mask under his chin is quite ordinary

I called for a delivery and my order was confirmed. After more than 1 hour 20 minutes of waiting, I called back and was told that they were ultimately unable to deliver..... I find it really unacceptable and unprofessional of them to leave customers in suspense like this. things would have been worth warning about.

Its a Thaizone, so its good! On the other hand, I had some difficulties a few times with the accuracy of the commands in this particular location. So check your orders if youre getting takeout or at the drive-thru.

Some people in the kitchen who were on top of the rice didnt even wear a net. Whats the point of having a lot of employees on the floor at the same time if there are always 3-4 people chatting and shouting in the restaurant? It makes the atmosphere unpleasant, it feels like a daycare. In addition, no mask in the establishment? But what a lack of professionalism. In addition, the dishes are much less tasty than those at Thaïzone Charlesbourg.

Very disappointing, expensive, thought about it twice before ordering and because of covid everything doesnt work well. I didnt eat and even spoke to them about it, they didnt offer anything in exchange. Money down the drain, Im thinking of starting home Thai cooking.

Yummy!

The online ordering service is fast and efficient. The food always very good.

Drive-thru speaker or microphone is due to be replaced

Very disappointing. We ordered 3 meals. None were good. The rice and Pad Thai were very bland, the chicken dry, the shrimp tasteless. For $45 its downright steep. Prices go up, quality goes down. I used to enjoy your dishes. Its a shame. Thaizone is no longer what it used to be!!

I went to get general tao chicken on rice vermicelli, the chicken was way overcooked, it was hard to chew and it was on big noodles and I got 4 small pieces of pineapple, the box was not even full, very disappointing

Always excellent! Fast and efficient for weekdays.