Jollibee in Red Deer

As much as i love jollibee back in the philippines im so disappointed with how different the taste of chicken joy here in red deer.i tried 3 times coz i thought maybe its just one bad order but the 3rd time i couldnt understand why the chicken meat was so soft like its almost like jelly like substance..the service was good, crew members greeted you with lots of smiles but when it comes to classic chicken joy its a big disappointment

The chicken is awesome along with the gravy!! My family and I will definitely be returning customers!

First time eating there and it is 100 times better than kfc or Mary browns!

If I could leave no stars I would!!! We tried to have jolly b tonight , went through the drive through spend over $100 we were told we would have to wait 20 for fresh chicken which was no problem after waiting over half a hour we went inside to see what the hold up was everyone who went in after us was now eating or left and we then told it would be another 15min I mentioned we were told half a hour ago it would be 20min so the drive thru girl offerd us extra pieces of chicken for the trouble which was nice and I agreed but not even a min later the manager gave us our money back without any apology for waisting 40min of our time, essentially telling us to leave terrible customer service

Went there last night and ordered a family dinner was told 20 mins for fresh chicken. Said no problem went and parked after 35 mins went in store and was told would still be a bit more till chicken was done. Said I would like a discount or some money off for the long wait. Was told I would be given some extra chick and I said ok. To only have the manager come up few mins later and say here is your money back and she went in back with out saying anything else. I would definitely never recommend this place as the service is the worst I have ever seen.

nice

We ordered food to our house from this location, and there was a piece of steel wool in my fries. Tried calling multiple times to complain and the line just drops after the initial automated message. Impossible to get ahold of them. Im just glad I noticed it before it was in my mouth.

Go here so good love the food

Space is too crowded. Needs more space for dine in customers and pick up waiting area Wheelchair accessibility: Add more inclusive space. So everybody can dine in and wnjoy the place. Not just the dood.

Spaghetti and chicken! Mango pie! Pineapple quencher! Trust me, try it!

Hot take - they got the best chicken sandwich in Red Deer, imho.

Great tasting chicken, crispy and moist in the inside.

We love jollibee food and always come here. I m leaving a review to please ensure correct orders. Our family tends to have large orders and have gotten many mistakes in our orders. I am only leaving a review due to the number of times it has happened. We have missed many items or have gotten incorrect totals or incorrect change. I hope management can fix this.

The service was quick and exceptional Parking: Lots of spots to parking spors Food : 5/5 |

My son ordered 6 pcs chicken with 2 sides and 2 drinks but the cashier placed the order as 6 pcs chicken with 2 sides only with almost the same price. The chiken is too dark and it doesnt taste good that is why my kids took one bite only. I phoned the store(Red Deer) and I was able to talk to the manager and insisted that there is nothing wrong on their part. She even told me that she will show me their oil change record. Lol. It is so obvious that the quality of your chicken did not meet Jollibee standards. We always order at Jollibee so we know when the product quality is bad. Waste of money and time. My suggestion is..be consistent on your product quality and listen to your customers concern. The manager does not know how to handle customers complaint. She needs more training. Bad service and poor product quality.

Was supremely impressed burgers tasted homemade. Definitely a must try.

Amazing food. I havent seen a $10 meal in a long time. I had the spicy chicken burger meal, $10, really great chicken and a good size! Will go again

Great and swift customer service! *** Food

Had a chicken sandwich, $10 came with minimal sauce, no cheese or vegetables. UNIMPRESSED

today my mom and dad went to jollibee and everything was perfect but then once they paid and we re getting there food the drive through person forgot to put the signature delouisios gravy in the bag and once they got home and i started dining i realized there was no gravy with the fries and that s sad so i told my mom and she was mad and i need my delicious (that s how u spell it oh well i was close enough) gravy big L

Very good chicken sandwich, Id put it up there with Popeyes. Portion is large. Spaghetti is delicious as well as the Ube pie. If you havent had Jollibee before Id reccomend the Aloha Chicken Sandwich, it comes with fried pineapple that will put sweet pickles to shame.

Great food and drinks. Friendly and efficient service.

(Drive thru) Ordered a 6pcs bucket of chicken, i was expecting to get 3thighs, 3drumsticks. But what i got was 5drumsticks and a thigh. Please be fair. Overpriced products but not fair to the customers.

The food is GREAT! The managers are the best. Especially grace and marivic. Excellent service

Taste of home

Food tasted like the grease from the fryer. And the price!?...WTF..65$ for 3 meals?!..$24 just for chicken strips?!...Never again will I go to one.

We had a wonderful experience! Jennil was incredibly helpful and went above and beyond to ensure we had everything we needed. From the moment we walked in, She was attentive, friendly, and made the entire process so smooth. It s rare to find such outstanding customer service, and we truly appreciate the effort they put in to make us feel valued. We will definitely be coming back and highly recommend this place to anyone looking for excellent service! Salamat!

Nice!

Food is good but expensive...

Good service thanks to jennil

Chicken is very juicy, unfortunately it does not have much flavour in the wonderful crispy skin.

Vegetarian options: Everything Food

I love Jollibee but I ve noticed the Palabok sauce is less than what I expected that s why it s very dry. We ordered 2 Palabok with Chicken, and since we are in a hurry and hungry we decided not to complained last night as we don t want to wait again. Staff is friendly at the time we ordered and when we leave she thanks us with a smile. Parking: Mall area

Foods are great friendly staff

Well hot damn! That was a mighty fine chicken sandwich, definitely a cut above the rest when it comes to a quick meal. Crispy, hot, and absolutely delicious, cant get much better than that! Great staff, fast service, and some killer pineapple juice to top it all off, we will definitely be back

For the past few times weve come here we have either had the wrong food item or missing one completely.

The food is excellent

Husband and I went to Jollibee in Red Deer. Ordered our food (cashier was nice young lady) when she looked over at her line cook who was sitting on a crate at the corner of the kitchen, the line cook was cleaning under his nails and went straight back to the kitchen. I then watched him standing in the same spot five minutes later picking at his teeth and didnt wash his hands but went straight back to the line to check on the grill. When I brought this up to the manager, Mari, the line cook, absolutely denied my allegations. The manger raised her hand to hush him. I looked the manager dead in the eye and told her to check her cameras. Another employee came over to our table and apologized for the cook. We didnt ask for our money back, we didnt want to make a big scene but to let them know that their standards are not being met.

Delicious chicken!

Worst chicken I have ever had!! First time trying on Sunday and will never eat there again. So greasy!! A family member had to spit it out it was so awful. Waste of money.

My bid!

Would not recommend.

What is known to be a delight in the Philippines sadly falls very short here. I must day what an utterly disappointing experience. The atmosphere was ok, but the food was very disappointing. The value for the dollar was not worth it. The place, however, was clean, and the people seemed nice, but the disappointing quality of food has stained my appetite for Jollibee.

Was wary due to the rating but they earned their 5 stars! Get the pineapple juice.

Pineapple juice is very nice.

The food was amazing the staff was nice and the restaurant itself was extremely clean

Good people Kid-friendliness: Jollibee is a good statue Food : 5/5 |

Spicy chicken are so spicy, it s hard to eat it

2 sandwiches. 1 pie. No drinks. $30. Yes, $30. THIRTY. DOLLARS. Food was lukewarm. Tasted ok. I repeat: $30. Food : 2/5

Bad service! We will never coming back again! The Manager or supervisor on duty is definitely not customer friendly at all! Shes bossy, to her staff in front of customers. She gave us wrong and incomplete orders that we paid for, cashier is not focused and disoriented. When we phone about the missing order, the gentleman answer the phone, hold up us for over 20mins and hang up.. like seriously? Bad service!

You will not miss the Philippines because of the famous meals that this franchise offers. Always a great place to satisfy your Filipino food cravings once in a while

The palabok is super salty.

Youre at home in Jollibee....a Filipino taste be like....highly recommended for all ages

Best fast food fried chicken!

So good. My son loved it.

Good, tasty chicken, gravy is decent, but expensive

Every time they are late and wait time is 15 mins always ..... literally mad strategy because they dont want to extend time for pickup on app

Got the 2 piece spicy chicken with side of spaghetti. Apparently their spaghetti is like the Hawaiian pizza of spaghetti - you either love it or hate it. The spaghetti is good! It is sweet but it works with the hot dogs and it definitely paired well with the spicy chicken which was very spicy. My lips were tingling afterwards. But the chicken is good - crunchy, juicy and not overly greasy. Service was good for a fast food place. Staff greets you when you walk in. Will definitely come back.

Very nice location, ample amount of space to sit. Very good service!

No idea what the hype was about. My fresh hot chicken strips were alright, my fries were ice cold and the Pineapple Quencher is what earned those 2 stars.

The best as always.

Always heard good things, finally got to try for myself here in red deer as we do not have a jollibee in medicine hat. This food far exceeded my expectations. Spaghetti sauce was amazing, everything was juts Absolutely delicious, and the staff, being very busy, were extremely polite and courteous. Thank u for a great meal.

EXPENSIVE for fast food

Chicken is great. Sides are meh. We usually just get the chicken. Super crunchy and very moist.

Came 2 nights in a row and they didnt have spicy chicken or even rice 40 minutes before closing. Never experienced this at jolibees from edmonton

The store opens till 10pm, we came 2 nights in a row at ~9:30pm, things were already put away and we were told that the chicken will take 30min. Second night, no spicy chicken, no rice??? mind you there are still multiple parties lining up after us. And we know for a fact that it s the employees decision to not stick to store policies for their own benefits so they can close exact at 10pm because when the lady tries to tell us that she can cook the rice for us and it ll take 15 min, and the guy who was taking our order said to her no don t do it it s already 9:30 . Like it almost sounded like it s your job to make sure there s enough food to serve till closing? Make it make sense 100% regretting the decision to try and go 2 nights in a row for absolutely nothing. Honestly just AVOID going to this location

Staff is very slow. Need to change the employees

Very poor customer service. I had to wait 30 mins for my order. The boy name James took almost 15 minutes to just put the items in the bag. I don t know why the owner hire these types of slow employees .

Chicken was great!

I like it more than Popeyes, not as greasy. Tasted really good, and extra crispy.

It was fine

The chicken is expensive for drums and thighs. The crispness is good. The spicy chicken doesnt seem as spicy as it used to be.

We 3 ate in at 8:30 pm. on a Monday. Service was fast and friendly. We got a two-piece chicken meal, an order of 6 chicken tenders, plus a side of fries, and 2 pies. The chicken was well sized and very good, and the fries were OK. We also got two mango/peach pies. They were OK, but overpriced at $2.50 each. Its a Pepsi restaurant - no Coke. Also they dont have vinegar for their fries - only ketchup; rather odd in Canada. The bill was $45.00. It was overall OK for a fast food supper, but wed probably try elsewhere next time.

I was lucky enough to try a chicken sandwich today at work and it was delicious. Thanks, Jollibee. I recommend giving it a try.

Just not the best

When an online order comes in and a person is two minutes early for pickup, that shouldnt matter. It is extremely frustrating when I am made to wait those two minutes plus 5 more while watching people come and go from ordering at the drive-thru. I ordered online to save time not to be made to wait longer. It is completely unsatisfactory and will not be ordering again any time soon.

The taste of the chicken is very good...pleasant service

The food I had wasnt good. Its not delicious.

Love the Spagetti and their new ube pie

Favorite fast food from Phil to cnd

Ordered 2 order of chicken meal and ask for thigh part but the cashier says we can only have one. It is two different order. Napkins are given 1pc at a time so you have to go back again and again if you need more.

Worse Jolly Bee location AB. Won t honor corporate website, Jolly Chicken Bucket Treat B. Always want spagetti, sold seperate from chicken. Owner cheap, not giving Chicken spagetti combo, like Calgary. Will make complaint to Corporate Office.

Very delicious

Wanted to check in to see what the hype was all about and oh. My. God. First of all, it s very cute, the staff was beyond delightful and the food was fast and so yum! My favorite is definitely the mango peach pies

I got the 10 piece bucket, 3 piece chicken strips, fries, gravy, 2 mango desserts and one drink for just under $80.

We ordered the family feast, the sides came in 1cup portions, including the fries.. the chicken was overcooked and very stringy and fatty. Overall was a poor experience for my family and I.

Think the price is expensive for the portions of items. Spaghetti didnt taste good, a waste of money trying them. Their burgers nor fried chicken tasted like average but love their pies.

Food was served RAW!

Drive-thru was quick but I found the chicken to be flavorless

Took an extra 8 mins to get my order but the guy was super nice about it, I dont blame him for it theyre drive though was insanely busy but they still took care of me and my friends who were eating in. Because of the delay he gave me and my friends 2 PIES for FREE!! He was super nice and they got theyre good out as quick as possible. Would go again and super happy and grateful.

Got food poisoning

I love Jollibees, its better than Popeyes and its not a terrible price. Quick, and usually a big piece of chicken.

Though the workers were amazing, the manager that was in the store was the opposite. First, she greeted my friend with no manners, then she yells at a delivery man. The delivery man wasn t informed that their order was ready, yet she blamed the man for taking so long. It s unacceptable for a manager to treat customers like this.

This place wasn t really clean there was crumbs everywhere and the chicken was horrible it was like strings when you bite into it and had no flavour although the service was okay but the food was terrible if you do go DO NOT get chicken at all the shell in the chicken taste like pure metal and the chicken itself sucks I do not recommend you going here it is very expensive too

Very nice staff and good food

Love the chicken burgers! But the first time I had the bone-in chicken I ended up getting food poisoning so that wasnt too fun.

Decided to check out jollibee for the first time ever today and ended up with food poisoning. I m also 8 months pregnant. Will not be returning. ***EDIT*** I have reached out to Jollibee via the link they sent TWICE and nobody has since got back to me.

You just lost a customer. I will never recommend anyone here and please never use their delivery service. I got a wrong order with no sides I called them and they only solution was you have to come to de store to pick them up. They couldnt understand if Im ordering delivery online is because obviously I cant/want go there. Thats why I paid for delivery service. On my...they have really bad customer service.

Love the spaghetti and pineapple drink !!!

Excellent juicy chicken. Staff gave good service. Location didnt have much seating available so we ate outside which was nice.

Many people came in after i ordered and got there food way faster.

I enjoyed the atmosphere (Very clean and positively decorated!). I was pleased with how kind the staff was (They made sure to say hello and goodbye to all patrons). The food was okay, I had previously tried it when I went to the Philippines. The spaghetti is too sweet, and I wished I was given the option to have pork or not included. I dont eat pig, and didnt realize it was a hot dog, so didnt think to ask to have it without. If the product had that option staff would have been able to ask me! Just a thought. The chicken was good :)

place is well maintained and clean!

Food is good. Way better chicken than KFC. But be careful if you never had spicy chicken. Do not overload on it. You will spend countless hours in washroom

The wait times for chicken is ridiculous !!! Did not order due to regular chicken being 30 or more to be ready to go. Food

Fast drive through service

Super yummy food. I will be your regular customer. Excellent services from the staff.

The service was a little dissapointing. I ordered through drive through and after opening the paper bag I find some missing items that was ordered. Although it did not charge me for the missing items it does still feel bad not getting your expected order. Not only has this happened once but twice. I will not recommend using drive thru...

I know I may not be popular for this, but it was okay+, not anything special compared to the hype and price.

Drive thru service sucks!!

Good flavor but small potions for the money probably wont go back and it smelled fairly bad inside there lol

My group was there an hour before closing so the food was relatively ok. Wouldnt really recommend it because the price is high and the food is done better elsewhere, however the staff is really nice.

Jollibees Theres a great change to chicken loved it.

BE 10:15PM ITS NOT EVEN 11PM BUT THERE IS NO RICE??!! CAN YOU COOK?!!!

Love there chicken the pices are very big. There spaghetti is very good.

Chicken was old, we all felt sick after we ate there

Food is flavorless burgers have no spice no flavor fries are tasteless no flavor or anything on them and not very hot half the time and soggy .wont be back

It was my first time and it was amazing

They have the best dessert, Mango Pie or Coconut Pie Parking: free parking and huge parking space Food : 5/5 |

Great chicken and great service. Definitely recommend giving them a go If you like a little spice it is very nice Food : 5/5

Beautiful interior! Staff was SUPER nice. Loved the experience Really enjoy the mango-pineapple drink and the chicken sandwich!

chicken are not cook well, still have red part inside Drive thru is too narrow for big vehicles, will never suggest using it for big truck/pick up drivers

Great food, not greasy

Spicy chicken is actually spicy. Great fried chicken new fav franchise. Try the peach mango dessert.

Very tasty

Good food ,still à bit pricy

Tasty fast food, the chicken sandwich and pies are really good.

Fried chicken wad good. There side and the offer was limited and pricey.

I gave 2 stars during our first visit here. I am giving a star today only because i cant rate them 0. My parents used to bring me to Jollibee growing up, and I remember having all the positive experiences.I was stoked when we finally had Jollibee in Red Deer, that means no more long drive to Edmonton or Calgary if I crave for palabok fiesta or their spicy chicken. Now that I have a kid, Id love my son to experience the culture, parents bringing their kids to jollibee after running an errand. We were about to spend another 50 dollars here, but the missing item we were promised to get on our next visit was not given to us. A burger you could have just given us without the embarrassing moment could have kept us as your loyal customers. I still love Jollibee, but my husband swore not to visit this location again and would definitely not recommend this place to any of his friends. Jollibee Red Deer, I wish youve done better. You told us, that youd put my husbands name and number to your log book and we can come anytime to claim the missing item. Well, you went the extra mile but for embarrassing us. You lose our business forever over a burger. Its no more bida ang saya. lol. good luck

Dont eat here! Just read the reviews! From bad service to undercooked chicken! Over priced!

Food was not good had their spicy chicken but it was not spicy my wifes food was noodles and it wasnt even edible

We have been looking forward to having spicy chicken joy for supper, but we were having a hard time with the online ordering tonight. Fortunately, the manager was kind and considerate enough to assist us until we got our orders. True Filipino customer service! Now we can go home to Rocky Mountain House, jolly!

I liked the chicken joy but the last i ordered is not cooked properly, you want to add more minutes frying your chicken.

Ive visited different locations in Canada and the states. And this location has the least flavor of all. Asked for spicy and didnt taste a thing. The customer service was friendly tho

Poor service no chicken ariund 6:30 pm the cashier said 15 mins waiting!!! Rediculous in the middle of dinner rush you dont have chicken... poor service very disappointed !!!!!!!

Just had my first and last burger from this place. Won t eat here again. The worst burger I ve ever eaten. Good service though.

The food is great as always!!

I just ordered palabok with chicken, pineapple juice and cheese burger around 2215. The girl who served my order was not wearing a jollibee uniform, I asked her if she can put less ice in my pineapple juice but she puts half full of ice and she explained to me the amount of ice like I did not know. The pineapple juice is tastes awful. the chicken is old and staled you can tell with the appearance and taste.

Place is clean and staffs are efficient.

Chicken was great! Very juicy on the inside and crispy on the outside.

I strongly suggest trying the Polabok, its delicious. Great food and service. Limited choice of beverages, mango or pineapple juice.

First time at Jolibee for me and my boy and he is a chicken sammich snob and he gave it 5 stars. Excellent and large chicken filet on the sandwiches and the entire thing was delicious. Service was fast and fries were unreal too.

Was in the restaurant and wasn t serve. Feel like racism towards myself and companion. Won t be back

Really nice staff and quick service, burgers have little to no taste. I had a big yum burger combo, small patties, beef had no flavor, I could taste more of the mayo and lettuce than the beef. Also, the fries arent that jolly, just basic with little to no flavor. Ill try their chicken next time and see what happens.

Chicken is good but needs more flavor

Ive visited twice now, trying the crunchy, juicy, chicken; both regular and spicy. My favourite surprisingly is the regular, even though I love spice. The regular seems to emphasize the quality of the crunch coating the best. The the sweet sauce Spaghetti and a Mango pie. Customer service is the best, very helpful if youve never been there before and dont know what to order.

They took half hour to give me just one pick up

Awesome place Parking: Lots of parking Wheelchair accessibility: Very accessible

Chicken sandwich is the second best chicken sandwich behind Popeyes. Breading is crunchy, but thick and heavy and tasted of the oil it was cooked in. Could be better. Fries were old and cold. Sad. Food : 3/5

Sooooooo good! Best chicken sandwich ever!

The Filipino Lady Manager is so mean, rude, unapproachable and is unethical in every way. Its so unpleasant to dine in the restaurant

These filipino managers are getting out of hand when it comes to public display. I was just trying to eat my food until I heard them screaming at their employees for God knows what reason. They need to do better at treating their employees right and to not cause such a disturbance to customers who are trying to eat their food.

The atmosphere is decent and service is decent. I tried jollibee for the first time and it was great tasting. Then I tried it 3 more times and by the third time I couldn t handle it any more. There is a strange jelly like texture of the meat. There is a strange underlying taste that seems mildly bitter and chemical like. I also noticed this strange jelly like texture in Costco rotisserie chickens, particularly in the dark meat. I can t stand that chicken either Sorry jollibee, something seems off, are all jollibees like this?

Was amazing taste