Jack's Richmond Hill in Richmond Hill

Johnny served us. Great server, took great care of us and made us feel very comfortable. :) Parking: 155 York blvd, Richmond hill Ontario

Johnny took care of us. He was an amazing waiter and had very fast service. He was extremely friendly and funny. Parking: Lots of spots Kid-friendliness: Good good choice

Johnny took care of us

johnny served us tonight. he was great. he was fast and very nice.

jonny was wonderful tonight

Had a wonderful time! Our servers, Vasili and Dyuksha, did an amazing job looking after us.

Nice location. They have a large indoor space which is nice and they have a nice outdoor patio for the summer months. The service was great and the food was delicious. Parking: It s part of a big plaza as such there is plenty of parking available

Food was great. Service was great.

Tasty food with good service.

Came close to Christmas and Silvia was great! Gave us the extra napkins we needed

Johnny was very kind to me and gave me great service

Great service, Johnny really did a great job.

Johnny provided great service. Lots of fun to talk to.

Thanks Stef for your Service and manager!

Stef gave us an amazing service. Everything was good.

Matt was very courteous and quick

Maria is a great bartender!

Maria is an amazing and attentive server ! Love her personality

Steven and Dee were very nice and had exceptional customer service. The food was amazing and came out extremely fast. The birthday celebration was also very nice and not too over the top.

Sylvia is an incredible server and addition to your team. Thank you for making our evening so enjoyable Sylvia!

Our server Sylvia was so lovely. She was pleasant, attentive and engaged with our party of 8.

Matt did a great job! Friendly, helpful and efficient. Thanks for a great meal.

Matt was great. Awesome service and cute smile.

Justin was great

Amazing service and a great atmosphere. Will return Parking: 404 and hwy7. Great time Food : 5/5 |

Great service and great beer. Justin and shark were great servers. I have no complaints about this place.

Justin and Shad are the best servers here. Great service, very personable. Highly recommend coming back.

Justin and Shad were outstanding servers! Prompt service, would give a 6 stars if I could Food

Justin and Shad were great.. went there for a beer and they were very professional and kind displaying great communication and social skills

I LOVED MY WAITRESS SILVIA GIVE HER A RAISE Parking: Lots of space Kid-friendliness: Staff really friendly and kind

The wings never disappoint. Great decorations for the holidays and great vibes especially from our server, Kyra. She took care of us and checked up on us.

Great place to meet with friends but too loud. Stef and Boani were very attentive and great service. Food

Justin S did a great job putting up with us. Thanks and Merry Christmas!!

Cherrie was great!

Cherrie and Baam provided us a really good service. My group was able to be accommodated during a really busy night. Great and nice staff!

I recently visited Jack Astor s, and unfortunately, it was one of the worst dining experiences I ve ever had. From the moment we arrived, the staffs attitude was shockingly rude. Instead of being greeted warmly, we were met with dismissive and unprofessional behavior. We had a large group with 4 kids, we made a reservation before coming in. When we walked in, they had decided to place the kids to sit at a separate table. Which made no sense so cause kids should not be seated alone so we had to ask the server to add a table to accommodate the kids. When moving the tables, she pushed the tables together very aggressively. Throughout the meal, our server seemed annoyed anytime we asked for something. As we were leaving, one of our guests wanted water. One of the waiters, made an annoyed face and came back with a small amount of water in the glass. I ve dined at other Jack Astor s locations in the past, and this was far from the standard I ve come to expect from the chain. I understand everyone can have an off day, but there s no excuse for rudeness and disrespect . I left feeling frustrated and disappointed, and I don t see myself returning to this location anytime soon. If you want to have a good time with your family, I highly suggest you go elsewhere because the staff at this location are extremely rude and disrespectful. For management, the date we went was Saturday December 14th around 10:30PM. All the staff who worked during this shift can improve on their customer service.

I wanted to shoutout George and the team at Jack Astor s as they did a great job with our fitness studios holiday party! They were amazing, accommodating and made the evening special for our members. Thanks again!

Just wanted to take a moment to acknowledge Emily (manager) and her hospitality. The experience immediately was elevated after coming in to contact with her. She has an aura that was infectious and I will definitely be returning. Thank you for a great time

Matt and Vasili provided excellent service friendly, efficient, and knowledgeable. They worked seamlessly together, making the experience enjoyable and drinks top-notch. Highly recommend!

Vasili & Matt provided great bar tending services and helped create a good experience on my night out.

Amazing food and excellent service. Server was awesome

Johnny had the best service!

Well decorated restaurant, our server Johnny was great

Johnny was very nice and helpful today. Made the dinner great.

We just had a wonderful dinner at this location tonight. Our server Silvia was attentive and kept our table clean regularly. The food was delicious! I think they have the best Caesar salad in town! The steak was very delicious too! The plates were in good portion, we were all very satisfied after the meal. In the Xmas menu they are giving out a free limited edition chalice when you order a Stella beer with steak, I m happy to have a holiday gift after dining here! I want to give a big shout out to the manager Emily. I love her energy and attentiveness to customers. She s very nice and responsible. Last time I had an incident with my take out order, she went above and beyond to keep her promise and tried her very best to make things right for me. This level of customer service is phenomenal! She turned me back to a happy customer and I will keep going back to this restaurant. Kid-friendliness: It seems like a pub style restaurant but it s actually very family friendly. Lots of family with kids here. They have kids meal they my son loves. The manager Emily was very nice to kids and knows how us moms need to satisfy our hungry kids. They have crayons for kids to draw on their kids menu.

The manager emily and her team of Sylvia and Maria gave EXCEPTIONAL service. This is my second time in a week being serviced by Emily and Maria and they go above and beyond. I continue to come back with my close friend and coworkers!!

Emily Chrysler, front of the house manager at the Richmond Hill location handled a takeout issue with an abundance of integrity. She managed the situation as an absolute professional and swiftly rectified the circumstances.

Delicious food. Silvia was great!

We had an excellent time with a big group of friends. Delicious food and our server ( Matt) was extremely helpful and knowledgeable.

I had a great experience here and loved the food. Our server was Shad and he was amazing, he was always on point and provided everything we needed. I ll be back here soon!

Our server shad was great! Very friendly and efficient. Cheers!

Matt and Justin were amazing ! Had a great time . Service was amazing

Matt and Justin were excellent

You made me smile( I never do) Kid-friendliness: You are kind tell Nate dog that he is very helpful Food : 5/5 |

This place is awesome!!! Its been years since Ive had this much fun at a restaurant. Recommended dishes

Matt is a g, give this guy a raise. Justin too.

My server lily was the best! Such a nice girl and excellent service!

Great service by Matt and Justin. Would come back for their friendliness and amazing atmosphere!

Justin and Matt are great!!!

Love it super nice people

There burgers are amazing, I love the cheeseburger with seasoned fries. There appetizers are great as well,Great atmosphere, great service, staff is friendly and helpful. Would definitely recommend this location.

Our server Olivia was great. Very attentive and super kind!

Maria was amazing. Food was great and we were able to be in and out as we wished.

I arrived first was sat after going in for a table of three. I wasn t offered any water until much later. The food was mediocre, I ordered an ahi tuna salad bowl which was 30$. The salad had about 75 grams of tuna if I had to guess. I previously ate here 2 years ago and the service was much better. It is sad to see the deterioration of the food quality and service.

Thank you, Sylvia for the great service.

Silvia was awesome as our server - very polite and informative Dietary restrictions: Loved the steak and blue cheese salad Food : 5/5 |

Silvia was a fantastic server! She deserves a fun shirt like before!

Had a great time at Jack Astors and our waitress Silvia was super helpful and kind!

Sil was an awesome host for the night with a party of 12!

Silvia was amazing!

From the moment I walked into Jacks, I knew I was in for a treat. The ambiance was warm and inviting, with a perfect balance of cozy lighting and elegant decor. The staff greeted me with genuine smiles, immediately making me feel like a valued guest. Our server, Nicole and Alexa, was an absolute delight attentive without being intrusive and exceptionally knowledgeable about the menu. They recommended the NY Striploin with Lobster, Crab & Shrimp, which turned out to be the highlight of my evening. It was cooked to perfection, with flavors that were both bold and harmoniously balanced. Every course was served promptly, and the presentation was nothing short of artful. The attention to detail extended beyond the food glasses were refilled promptly, and empty plates were cleared away seamlessly. Even small touches, like offering a blanket for outdoor seating or customizing a dish for dietary needs, showed how much care the staff puts into ensuring every diner has a memorable experience. The dessert, Lemon Blueberry Tart, was the perfect ending decadent without being overwhelming. Pairing it with the recommended SKREWGED was a stroke of genius. What truly set this experience apart was the genuine hospitality. The entire team seemed committed to ensuring that every guest left with a smile, and I certainly did. I highly recommend Jacks to anyone looking for excellent food, top-notch service, and an unforgettable evening. This is a place I ll be returning to again and again!

Love coming to this Richmond Hill Location! Alexa & Nicole are always friendly, attentive and efficient. The food is delicious and the atmosphere very welcoming.

Silvia was awesome. Super efficient and friendly. She was also training a new server and did a great job

Best Jacks out there! I was served by Nicole and it truly was the best service Ive had in years. She was friendly, quick, knowledgable and so accommodating. We mentioned an allergy to her and she went out of her way to be sure we felt comfortable and safe with the food we were eating. Her service and bubbly personality will def have us returning soon! Thank you Nicole and Jacks for an amazing night out!

Good great, service awesome. Matt was excellent!

Great food. Matt was a fantastic server.

We were served by Matt and his service was great. Everything was right on time and prepared well.

Mark, I mean, Matt was exceptional! He told me about the Oompa Loompas in the kitchen smashing potatoes. Great service!

Great food, company and service. Thanks Matt!

Always a great experience but our sever took it above and beyond. Looking forward to our next visit.

New york truffle steak was so good. The service was great! Kristin did an amazing job! She s very nice and professional :) Thank you!

Kristin was great

So I decided to go for something so different from my bacon cheeseburger and fries and ordered the Mexican chicken bowl see picture of ingredients for the bowl. I asked the waitres for no pickled red onion because I hate onions, and they make me choke . She told me therefore I could not have tomato because they use brushetta weird it was not pico de gallo but honestly i only asked for tomato because that was the ingredient listed. So based on that I asked if they could put just tomato, and she said, Not sure kitchen would do that, and guess what they didnt. Now if the ingredients said pico de gallo or brushetta. I wouldnt mind but it clearly stated tomato. Jack Astors love your menu but maybe review your menu ingredients and state the correct ingredients so customers like myself do not feel like they are asking for the kitchen to do something special. Thanks

Shad was awesome! Give the man a raise ;)

it was amazing parth and lia whwre so nice

Party and Lia where amazing waiter and the service was great

Great place and food. Our server Nate was fantastic!

Nate was very kind and professional! Made a huge difference today.

Everything was great. Our server Nade was the best!

Maddy and Liv were outstanding. Fantastic service. Would go back!! Emily 10/10 managerial expertise

Fun environment for the holidays and great service + food! Special shout outs to Liu and Matt!

Johnny and Maria are lit!

Johnny was very helpful and had great service. Food was amazing!

Johnny and Maria were the best!

Liv and Matt provided outstanding service during our visit! They were attentive, friendly, and made sure everything was perfect throughout the meal. Their warm personalities truly elevated our dining experience. Highly recommend!

Liv and Matt were great! Very friendly and service was quick.

Great meal. Service was very fast for a large group. Well done!!

great service delicious food johnny and maria were great

Johnny and Marisa are so amazing

Maria and Johnny were amazinggg food ateeee

Excellent service from Kristin! TY !!! Had a fabulous lunch time today at Jack s 155 York Blvd Richmond Hill Food

Had a lovely time here. The holiday decor is superb. Kristin was very attentive and gave great food and drink recommendations. Food was very yummy

very chill server

Had the worst food ever. Poutine was cold, wings were cold, over cooked, burger was stale and burnt. Server was cool. Asked for a manager, was told she was making too took videos in the car. Cmon Jacks do better.

Sylvia was super nice, she checked in and was very kind answering my daughters quesions!

Parking: Ample free parking Kid-friendliness: Our waitress Silvia has a warm and bright smile. She is wonderful with kids! Food : 4/5 |

SIL / Maria

Parth was so kind, and he provided great service. Parking: Parked elsewhere and walked over Food : 5/5 |

parth was incredible give him a raise immediately Kid-friendliness: kid friendly Food : 3/5 |

Thanks to Parth!! :)

Silvia & Maria had really good hospitality and we had great time there. Thank you so much everyone Food

Dietary restrictions: nut allergy Food

What an amazing lunch. We had 38 ppl and the food was perfect. Parents blown away. Mexi bowl and burger were voted 1st place as the best choice. Servers were fast and friendly. Mgr checked that we had it all .and we did. 100/100

great food and service, our waiter is really nice!

Came back to Jacks for brunch with my family and Matt served us again! He was awesome as usual :)

Had a great time when I went with my family! Food tasted great and Matthew was an amazing server! Will definitely recommend to my friends!

The service at Jacks was excellent!! The bartender Matthew was very helpful and made excellent drinks. He checked in consistently to make sure my colleagues and I had everything we needed. Matthew was also extremely kind; we talked a bit about his school and our plans for the upcoming holidays. Will definitely be coming back!

Matt our server was kind and quick, and gave good suggestions on foods

I had an amazing experience at Jack Astors thanks to Matt! From the moment we walked in, he was super welcoming, friendly, and attentive. He made us feel right at home and went above and beyond to ensure we had everything we needed. The food was fantastic, and Matt s recommendations were spot on. He truly knows the menu and takes the time to make sure every guest feels special. If you re looking for great service, Matt is your guy! Highly recommend coming to Jack Astor s and asking for him he s got the best vibes and makes every visit unforgettable!

Matt was amazing! Great service.

Came in for the first time couple days ago with a group of friends and was unsure about what to order. Luckily our server Johnny made it super easy and recommend some of the best items on the menu. Food and overall service from our server was exceptional!!

Matt was amazing! He provided excellent service, was attentive, and made sure we had everything we needed. Great experience highly recommend dining here!

Matt was awesome! Super friendly, quick, and made our night way better. He recommended some great dishes and kept checking in without being pushy. Honestly, one of the best servers we ve had in a long time. We ll definitely be back thanks, Matt! Food

Matt was amazing. shoutout to his managers Sarah, Daniella, Jason and the red head

Came in on a slow Monday at around 2:30. Was quickly and professionally greeted by the hostess and sat at the bar with Matt. Seeing as it was slow, we had a great conversation which elevated the meal completely. Matt is a great and quick server with a great future in the industry.

I had a great time at Jack s in Richmond Hill . Very good service big shout out to my server Justin! Ask for him, he ll be at the bar!!

JUSTIN!!! What a dream. Best server to ever do it! So warm & great with kids, amazing experience. Kid-friendliness: They love the ability to colour on the tables and do activies on the menu .. awesome

Steven was our server, he was fantastic and allowed us to chat and catch up at our table. Dietary restrictions: Asked re allergies

Stevan

Food very good Server Steven, friendly and knowledgeable on menu choices Food

Service was quick, Steven was excellent!

Steven was excellent, the food was great. I ll definitely be coming back

The service and the server was amazing. Parking: Lots of space to park really enjoyed that is easy access. Food : 5/5 |

Steven the best

Steven was a great server, both food and drinks were brought out in great time!

Parking: Lively location with tons of spots Food

Justin & Maria are awesome!

Great service from Maria and Justin. They kept checking on us and were very kjnd

Great service from Maria & Justin.

Kid-friendliness: Table is cool Food

I visited this place a few weeks ago when you could still dine indoors. The only thing better than the food was the staff. They were all wearing masks, and the booth we were seated at had glass partitions behind the seats. These safety measures made me feel comfortable dining in as I felt that my well being was looked after. Ill definitely be back! Parking: The plaza is very busy over the dinner rush so parking can be hard to find. We came for lunch and found a spot out front. Kid-friendliness: Bring your kids! Fun decor and overall vibe. The staff is very friendly and accommodating.

Place was just like any other jack astors nowadays. My food was pretty good. Company I went with told me they didnt really like the food, bothered their stomach. Service was okay. Atmosphere had lots of different color lights, decent amount of TVs. Most of the TVs were at the bar though. Wheelchair accessibility: The restaurant is one floor.

I had the most amazing experience here! Justin was a 10/10 server who was so kind. The service was extremely professional and efficient. Justin made my experience memorable and I will definitely be coming back!

Matt was excellent, great service and friendliness!

Jack s Astor is the best restaurant. Nice and pleasure dining provided. Good JOB.

Great service Matt! Thank you

Matt took care of us! Food was great, convenient location and great atmosphere

Maria provided excellent service.

Our server Maria provided exceptional service. This is the 3rd night in a row we have come here.

Maria is an absolute gem! I travel frequently and she made me feel completely at home. Wonderful service!

Food was fantastic. Service from Maria was the highlight of the evening. Top notch and would definitely recommend.

We just held a company function at Jacks and it was so great. The whole experience; from my initial contact with George who got me to the right people for the reservation, Emily who helped coordinate the event, through to Marie who managed our larger than expected group amazingly!! She and her teammates were super attentive, great customer service and so helpful. We had a great evening enjoying all the delicious appetizers and those cookies!! Thank you everyone.

Justin is 10/10 Kid-friendliness: Justin is a fabulous swiftie Food : 5/5 |

Had dinner there a couple nights ago on the 12th or 13th and it was great! Food was good, got delivered quickly and the waitstaff are friendly. Our waitress was Lia, she was super attentive to our table and great to engage with. Plus the atmosphere and vibe of the place is charming. Highly recommend

Delicious food and great service with lovely Silvia!

Parking: Easy Food

I had an incredible experience at Jack Astors tonight! Our server, Olivia, was fantastic!! she checked in on us regularly and made sure we had everything we needed. Her service was consistent and friendly throughout the night. Ill definitely be recommending this location to my friends and family!! Food

We have got such a nice service from porth

Big shout out for Parth for services. Everything was awesome. I have been here before but services were bad and everything was messy, but now services are great.

Baani was an exceptional server. Loved her.

Second time coming here. Had baani serving my colleague and I this time and she was amazing. Very welcoming person. She made sure we were ok every minute. Parking: Parking lot definitely gets busy past 7pm

Steven.

I had the best time at Joeys! Olivia is such a great server!

Great service from Olivia!

First time at this location. Atmosphere as always fun and lively. Food pretty straight forward. Service - amazing. Had the most attentive, funny and knowledgeable hostess- Olivia!!!! You made our night- thank you! Kid-friendliness: Attended with a foodie 11 year old and a very picky 9 year old with special needs- Olivia was so accommodating and attentive. Made it easy for us to keep our youngest settled with her humour and food choices!!! Ty!

Have an amazing night here celebrating my birthday with my server Olivia ! She is the best she took such amazing care of our table I couldn t be more happy , if you go here ask to sit in her section !!

Great service . Good food

Silvia was great. Very Christmas-y!!! Food

Silvia did a great job. Good luck pursuing your NP

Silvia took care of us and she was absolutely lovely. Very attentive to our needs.

Too good and there was a fun trivia game. The food was served very quickly

Hanging out with some family + kids for dinner, great experience. Sylvia and Johnny were wonderful - quick and helpful and friendly. The atmosphere at this location is awesome too.

Silvia was so humble and soo good Parking: Good Food : 5/5 |

Silvia was amazing. She provided exceptional service, answered all of the questions we had about the menu, was very patient with me as I have a gluten allergy and very attentive. This is by far the best dining experience I have had in a while. Thank you Silvia for taking great care of us. We definitely will be back to see you and the sauced fingers :)

service was very slow, had to ask other waitresses to get more drinks, our server silvia had an attitude as well. didn t make it an enjoyable experience ):

Steven was great

Steven was wonderful!

Steven was an amazing server. Such a delight!

It was a wonderful experience dining at the Jacks the other night. Our server Johnny was super friendly, fast, and amazing! Would dine here again.

Johnny made our night!

**** edit to add, the GM reached out to me and was extremely apologetic, amazing service from the management team, thank you again!*** Yesterday I went to this location with a group of friends for a birthday party. The service provided by Silvia was horrible - we had to keep asking for refills / drinks - she had asked me if I was ordering apps and I had said yes but it s my main, she then walked away from me and got everyone else s order but mine until the very end. ( and that s because at this point I was frustrated so I just blurted out what I wanted, and when I did, she ignored me) - when we first got there she took everyone s drink order , looked at my one friend and walked away, she ended up ordering with another waitress. - she had stank attitude from the moment we sat down - she took 25 mins to bring us our bills - she never came to check on us to see how the food was / if we needed anything. NOTHING. We had to keep waving waitresses down - my one friend got a pasta noodle in her pad thai dish?? I m assuming her service was extremely poor because she had thought that she would get an automatic tip ( which, we weren t told about, and the service was awful so no way am I tipping $12 on a $50 bill ) when we told her no one told us it was an automatic tip, she said ok and handed us the machine. 6/8 people tipped in our party, ( which is very lucky, considering how poor the service was) She then goes Why did you guys not tip or tip very poorly, did I do something wrong ( my one friend tipped $10, that s a poor tip? ) and when mt friend told her what could ve been better , she did not like that She then proceeded to say people like you guys never tip if you don t tip here you don t tip anywhere else but most of us did tip given how horrible the service was she should be lucky she even got anything. Silvia, we are amazing tippers when service is good, I hope this is a lesson that your bigger party s deserve the same service as your other tables, we would ve happily paid that gratuity if it wasn t so bad Last night, I had called the restaurant and spoke to the manager about this situation, he was AMAZING, so apologetic, and was not at all happy with her behaviour, & sent us coupons without us even asking ( 5 stars for this manager, thank you!! )

Amazing food and amazing served. Sam was very nice and kind.

It is not easy to order takeout here. They take a long time to answer the phone then put you on hold for a long time. Food

Matt was great.

Always reliable food and service. Plus fun Christmas decorations this time!

Great place to have a meal with friends

Silvia was great ! Friendly personable :) will be back Vegetarian options: Yea Dietary restrictions: Yes Parking: Lots

Wonderful food and Silva took great care of us!

Silvia was spot on and great service!!

Silvia was great !!!!

Shad was fantastic. Great service.

Great service from Kristin, food was amazing, great atmosphere, kid friendly.

Food was delicious, christmas decorations are awesome. Kristin was our server and she was great. Kid-friendliness: Good options for kids.

Great service by Kristin! Same from the other 3 people with m!

Our servers Lia and Justin were amazing! Super attentive!

Great evening out! Food was pretty tasty overall. Our server Kristin was great. She took good care of us! Managed allergies safely. Dietary restrictions: Able to accommodate dairy and egg dish for me son.

Maria is the best server! She was very kind and accommodating. We ll definitely be back. Thanks Maria

We enjoyed our time at Jacks and was pleasantly met with great hospitality. Maria was a great server. She was super attentive and listened to every request we made. Will be back soon!

Great place Kid-friendliness: Lia was great Food : 4/5 |

Went during Holliday season and the decorations got us in the Christmas spirit. Our server Kyra was amazing and so helpful

The Christmas decorations were amazing and Kyra was very polite, and on went out of her way to accommodate my needs.

Lia was great! She was so attentive and friendly and so nice. Would come back just for her.

Lia was amazing!!!! She was so helpful, kind, and super sweet!!