St. Louis Bar & Grill in Richmond Hill

Terrible service! This location used to be decent but not anymore. Im pretty sure this was our last visit! The food portions have decreased noticeably, and the quality is not the same. The waiters are not attentive at all! They brought the wrong food for us and when I asked the manager what they do with that food, she responded that they give it to another customer if they order the same thing or they give it to homeless at the end of the night if the food hasnt been touched!! But how would they know if we touched the food or not?! How is this sanitary? And how would I know that the food that I am eating was not touched and returned by other customers?!!!

Normally a fan of this chain, but this particular location was the worst St. Louis location Ive ever been. The service was pretty slow. And the food was terrible, came out cold. The chickens felt old and dried up. Fish and chips didnt feel fresh and felt soggy.

unfortunately, it was a huge letdown. The food I ordered was not fresh, cold, and of extremely poor quality. I was really looking forward to a satisfying meal, but what I got was a disappointment. I will not be returning to this restaurant again. I hope the management takes steps to improve the quality of their food and service. *Not Recommended*

Awesome place Must visit Food

Food here is very delicious and the environment is peaceful and the staff is very nice and friendly. Enjoyed the meal alot.

Great experience, had a great time.

I ve been there last night and all the server s where super nice and friendly. Specially our server Aram was so nice. The food was good and I like the new bowls instead of baskets.

Tima did an amazing job We will comeback soon Food

Went to have some wings with my friends we really enjoyed a lot Food and service was great and the ambience was nice as well. Food

Amazing place to spend time and for a good dine in, food is high quality and tasty. Must visit

Friendly atmosphere and helpful waitress.(Helia)

If you want great wings and beer this is the spot and our server Tima made our experience 100 times better Thanks Tima Food

I really loved the food as well as the restaurants atmosphere. A young lady named Apama served us; she was very polite and friendly. I highly recommend visiting this restaurant to everyone.

My server was helia She was very kind and helpful And i enjoyed the food Food : 4/5

My server Helia was so helpful and fast. Food was exellent and i recommend it 100%

I visit this restaurant almost every week. I liked their food. I got a best customer service by their employee named Helia, she is so nice and friendly.l love the way she help the all customers.

One of the best place that u can go with your frns and eat yummy wings..everyone was nice and polite especially Helia. ! she is so sweet quick ,smart and always ready to help us. Thanks! Food

What a great experience with helia recently at St Louis. Friendly, attentive and great with kids. The food was delicious and there are daily lunch specials.

Definitely would recommend this place. Great staff especially tima . And good Drinks. Definitely would be back.

Nice place , good service . I had a pleasant experience with HELIA, very friendly and respectful.

Unfortunately, this is not the first time weve had very poor, lackluster service. Took forever to get simple appetizers out and inattentive servers. Clearly lacking proper management

I want to publicly thanks Helia because of her hospitality and offering delicious wonderful foods and drinks. Her kindness and attention made an awesome night for us. Thank you Helia, hope you the best

Good fries and wings but price is high for the service

The food was burnt. Worst customer service. I would not recommend it to anyone.

This locations food and service is awful. They served our entire table cold wings. When we sent them back, waited for 15 minutes and they brought out cold old wings again. Definitely not fresh food! They also mixed up all of our wing orders multiple times. Have been going to this location for years and it has really gone down hill lately. I will not be returning to this location.

This place has their head up somewhere that doesn t smell good. They can t get simple things . They didn t have salsa and sour cream to go along with my nachos dipping and they literally gave one container of dipping sauce for 3 pounds of wings. This is poverty.

Name a worst SL location; go ahead. Give it yer best!

I went to celebrate my best friends pre-birthday, the waitresss attention was the worst, I ordered a pitcher of sangria and when she brought it with the crystal glasses they were dirty, I kindly asked her to clean them but her response was that they were all dirty, but If I changed them, he came back with dirtier glasses and turned to me and gave me the worst glass saying it was for me, I had to clean them with the napkins, I definitely wouldnt come back to eat.

I ordered last night two kids wings for my daughters. These are the fries they gave us. All were garbage

Place sucked, cold food, terrible service! Couldn t even get change for my cash

We visited at Monday night for all you can eat boneless chicken. Good: food quality and taste are good, atomsphere is good, environment is clean. Bad: only one waitress for the entire restaurant, even for busy all you can eat day, ordered second set but waited more than half hour until we asked again, manager never showed up for multiple tables missed their order. In conclude, good food as other st.louis, but terrible management from top to kitchen Suggestion: hire more people, or the manager fill the gap when needed, and the manager need to show up when big problem occurred.

i went it sat down and they didn t come to us for twenty minutes even though it wasn t busy

Our waitress appeared drunk or high. We ordered the slushy float, which was anything but slushy, and tasted all out of proportion. Our waitress admitted to us that 9 times out of 10, whenever she makes them, they are returned and that they are too complicated for her. She completely disregarded one of our party members, we had to flag down another waitress for his drink order. The wings were great, but took a long time to arrive.

Wouldn t serve us as we were a party of 9. Place was empty. Waitress said we needed a reservation. We said we aren t in a hurry and have lots of time. Guess they were happy to have an empty restaurant.

I found this place really good.food, servers specially Tima really freindly, caring and positive to all our request.

tasty yum

Hello, I recently ordered two pounds of wings and a pitcher of beer at your restaurant. Unfortunately, shortly after eating, I felt very sick and ended up vomiting everything. I believe there might have been an issue with the quality of the food. I hope you can look into this to prevent it from happening to other customers. Thank you.

Terrible service. I only go because it is close to my house and they are open until midnight, but they have bad service, the staff there is not attentive to what you want, to place an order we wait for them to come for about 30 minutes, then we got the food Wait another 30 minutes, I dont know if the lady forgot the food, but when they brought it out it was cold. And other things.

This visit was decent the last time I went there. The server was so rude. Banging our nails on bar. I only went there cuz. It was the closest location.

The music was way too loud, the food was bad, and I (personally) couldnt focus on our conversation with a big tv in my face everywhere I turned my head. Support your local family run establishment, rather than this corporate dump. But hey, Beer is beer, and they got lots of beer!

I was there last night to watch the game the bartender was very rude and wouldn t respond to our requests although she had nothing to do. I asked for my drink many times but she would just stand in the bar and go on her phone. This is very unacceptable and seems like some people who work in these positions simply know nothing about customer service.

Everything is good as always.

The worst experience I have ever had. Disrespectful staff, disorganization, and very poor services. Short staff serving the whole floor since 3 others just standing and watching. The server served the water, and plates and even messed up all the orders, and eventually behaved disrespectfully. There is no point in wasting my time sending any emails to the management team as they see whats going on in others reviews...

Kind and fast service. We re coming next time for sure! Thank you for Tima !

Ive been coming to different st Louis locations across the GTA for more than a decade. The only thing I want to mention is that the wings we had in this location are all juicy and flavourful, unlike some other locations that tend to over-fry them and make the wings super dry. However!! The fries aint it. They are under-fried, no crispiness whatsoever, even the seasoning is too subtle.

Great service and time! Best service done by Tima!

Tima is literally the best server, she s so sweet and down to earth. I ll 100% come back just because of her

Great food and service! Our server was Tima and she was very nice and friendly.

Tima is kind and caring She is super professional and her service was top notch Food

Zinab, fantastic service.

Here at the bar right now, Zaynab has always taken good care of our regular group and we always appreciate the spectacular service, always with a smile! Would recommend 10/10!

Amazing service by Zinab , definitely will Come again!! Food

Raja was such a great server. Knowledgeable, friendly and professional! She was so much fun with the patrons and delivered wonderful service

Raha did served us well!

The persian lady that worked today at night was very nice. I dont know her name but she was very polite and also I could see she was working very hard. She cleaned our table and made sure our table is cleaned before we seat. I also left my jacket and she came to the parking lot and gave it to me. What a great customer service, very loving girl!! Thank you for your loving service!

Friendly staff, good pub food!

I like their wings

I had a terrible experience at this restaurant. The service was very slow and unprofessional. The food was awful, with old ingredients, old taste and unappetizing. The staff were rude and inattentive, which made the whole dining experience unpleasant. I do not recommend this place to anyone.

It is last time, service is awful, food is awful. Order wing. It was cold and over cooked. Honestly burnt. Ask to change and they just put it in microwave and bring it back .. Food

Supervisor on call was extremely rude and unprofessional this location is single handedly ruining the brand name.. awful service. Very rude staff.

VIEW BELOW for SCAM: They punched in the wrong receipt for a BOGO offer and made it into a single one. I called the restaurant and they refused to honour the deal even when we offered to pick it up. Manager did not speak to us. Horrible service. Update: We spoke with the regional manager who initially started pushing back and stating that the UberEats has no issue and to refrain from calling it a scam. I will include photo evidence of how this works: - You click BOGO - It states order 2 below - The moment you start customizing it changes it to Order 1 Unless you are a diligent customer that looks out for the order being changed mid-transaction then this will not be picked up by most who are operating on a trust based system that this company wont arbitrarily change the order. Eventually we received an offer of a coupon for 2 lbs but for anyone in the future... PLEASE BE WARY ABOUT THIS SCAM:

Please do not be fooled by the advertisements of all you can eat ribs they charge you for all you can eat and when you finish the first ribs you have to wait for 20 min and after 20 min they bring small pieces of rib and again you have to wait for next one

Great place for a drink with friends. I enjoyed the original Hot & Honey flavor on the wings it was delicious! Food

I just picked up my phone order, and it was all burned and tasted terrible.

Very very poor service and un professional staff and management

That was the worst experience that I have ever had . I cant believe exactly something like this happens in Canada . We went there with a group of friends with our children. We ordered our food but the services was so disorganized. There were three servers at weekend night , completely untrained and unknowledgeable how behave to the customer. We complained several times that Why bring our food before our beverage! Why our food are cold ! Why it took 1hr to getting our food ! Some of us has food others doesnt Suddenly, the waitress went behind of bar counter and yelled get out of the restaurant! Just get out , I will pay , just get out , you pissed me off. Can you believe that , Infront of out children she yelled . That was completely disrespectful and harrassem . Having such a worst behaviour with customers who have complained about poor services is unbelievable. I just got confused about this and I saw all reviews , I can understand the manager and owner doesnt care about this restaurant and this behaviour is normal for them . We call the police but absolutely we will Sue them . That was worst experience.

I am writing to express my extreme dissatisfaction with the experience my group and I had at this establishment on August 18th 2024. We were a party of seven adults and two children, and the service we received was not only subpar but also disrespectful and threatening (specifically for our kids. Be aware! Do not take your kids to this restaurant!) After placing our food and drink orders, we waited for about an hour without any updates or apologies for the delay. When our food finally arrived, we had to repeatedly ask for basic necessities like cutlery and plates. Additionally, there was no provision for discarding wing bones, which added to the inconvenience. What was most alarming, however, was the conduct of your staff. When we expressed our dissatisfaction with the service, one of your employees yelled at us and told us to Get OFF! The staff were incredibly rude and impolite throughout the encounter. When we requested to speak with a manager, we were informed that no manager was available. To make matters worse, when it came time to pay the bill, one of your employees aggressively demanded payment without allowing us to separate the bill as we requested. She even went so far as to threaten to call 911 if we did not comply immediately. Despite the poor service, we paid the bill, only to find that we were charged for items we did not receive. As we exited the premises, one of our friends called 911 to report the incident. However, when the police arrived, we were told that we were trespassing and were instructed not to return to this restaurant. This experience was entirely unacceptable, and I am shocked at the lack of professionalism and basic customer service skills exhibited by your staff. I hope you will take this complaint seriously and address these issues promptly. It is essential for your business to ensure that all customers are treated with respect and that their dining experience is a pleasant one. I would appreciate a response detailing how you intend to rectify this situation.

I recently had the worst dining experience of my life at this restaurant I have been to restaurants in various countries, including some in less developed regions, but nothing compares to the disorganization and lack of professionalism I encountered here. The service was incredibly poor. The waitstaff were not only rude but also seemed completely disinterested in providing any level of customer service. Our orders were either forgotten or brought out at staggered times sometimes with as much as 50 minutes between dishes. To make matters worse, they neglected to set the table properly, failing to provide basic utensils like plates, spoons, and forks. One of the most frustrating aspects was the delay in serving the children s meals. Despite repeatedly asking and explaining that the children were hungry and unable to wait, their food didn t arrive until over an hour later. The entire experience was chaotic, with staff who seemed to be deliberately disrespectful. Shockingly, there was no manager present to the situation or take responsibility for the numerous issues we faced. To add insult to injury, the bill we received included items we never ordered, and we were told we had to pay for them regardless. Overall, this was an unbelievably disappointing experience, and I would not recommend this restaurant to anyone.

The worst experience that I ve ever had in Canada. The supervisor and staffs were really rude. They shouted on us to get out of the store and we had two kids that they scared a lot. It was harresment and we had to call 911 after all. They charged us for something that we never ordered and never received. Sogand and Sonya were 2 staffs that were rude and shout at us impolitely.

Such a great place and Sonya served us, she did a great JOB, loved the food and the Service

Things have turned around, later hours, great TV s and service! One server/bartender stands out, Ines!! The Happy hour special is also the best!! My favorite bartender is Ines!! Food : 5/5 |

Food took 40+ mins to come.

Food took so long to come (40+mins)

Food took 40+ mins to arrive. Absolutely unreasonable. Purposely stalling you for AYCE.

Food was alright but took WAY too long to get our food (40+ mins).

Great service plus fun and engaging staff. Check out St. Louis bar and grill Richmond Hill. You wont be disappointed. Its all the way devilishly good. Peace.

Service was slow but they were nice.

The super delicious wings

Zinab was the best bartender, she makes amazing drinks and delivered a great experience. Food was tasty and came out very quickly. If you go here make sure you see zinab!

The Staff are Very Polite and they Always make sure your Food is good aswell if you need Anything

The thing is we were discussing with order for 2 pounds wings for 29.55 and 8 of us ordered and then ai found out that we could order all you can eat wings for 23.99 !! And I still dont know why she didnt offer that ! I asked her but she didnt respond clearly!! Service wasnt bad but the quality was under average and even bad , wont come back

Staff are slow

came here for euro final, had menus thrown at us and lady said only me working and nothing else, was there for 20 minutes and couldnt even get a drink. It was not that busy. did not feel welcomed at all and an absolutely terrible sportsbar to only staff one person on the day of one of the biggest sporting games of the year. had to run home in the pouring rain so i can actually enjoy the game, dont give this place money please.

The best in attention and very beautiful and attentive girls

The service of the waitresses was excellent but in the kitchen it took more than 40 minutes to deliver an order of wings was excessive the time they took in each dish

Went for Wingsanity and the wings were great! Tania was our server and she was friendly and attentive.

4 front-of-house staff were unable to manage eight tables, highlighting a clear lack of structure. The staff were inattentive, resulting in very slow service. The kitchen was the slowest department; despite only selling wings, our order took over 40 minutes. I didn t see any manager on duty, which suggests that management needs immediate improvement. This area has potential, but this location is clearly losing it. Very bad.

This is based mostly on the food Got the Buffalo ranch wings They came out burnt and extremely dry. I dont understand how the kitchen would serve the food like this.... I got this for take out so I didnt have time to go back and wait for a remake because I had to go get my son from daycare. The mozzarella sticks were cold and they also forgot to add the sauce which I had to remind them about. The owner has to have a serious talk with his cooks.

Took wayyy to long to get our wings for the all-you-can-eat wings. We ve ordered them as fast as we could, and we got 4 rounds of wings in 3 hours. The wings were good and the waitress was friendly, but the wait times for the food were absolutely ridiculous. Don t come here for the wings promotion. Note that every round of wings after the 2nd is just 4 wings total, and it took an average of 45 min between rounds

Not good at alll the food is burnt!!!!!!!

Pls I beg you not to go in this location!

Excellent food, great service.

We had an all you can eat experience. In the first round of orders, the wings came with the fries, for the second no fries and no explanation as to why not. The service is very slow - it took 2 hours for the 2 rounds of wings. The meat was overcooked and rather dry, even though we asked not to overcook it after the first time. I would not recommend this place and wont be coming back.

Congratulations Good food Good service Specifically, Zinab, who had a lot of patience with us. Thanks from the Latin community.

My family went for Tuesday wings Dinner Yesterday June 11,2024. We arrived 20min. before 7pm. We told the server for 7 adult and 1 toddler dine in At first, she prepared a table for 4 adults And needed to tell her not just twice for 7 adult and 1 toddler. And in between settling in In our table and chair the two server had miscommunication who s who is in-charge to take care of us. But what ever no big deal at first. Now, lets go to taking orders the lady server name : ARAM, taking notes to our orders my mom ordered the 10 pcs boneless, my brother, me and my dad ordered 2 pounds wings. The other 3 members 1 pound wings. Our food arrived so late and this ARAM server lady screwed up my order not just twice. I am very disappointed of her attitude because she keeps explaining her self like she was pointing its not her fault. I ordered 2 pounds wings: the 1 pound is garlic Parmesan and the other 1 pound is honey garlic Its exactly the same order of my dad. She got right my dad order but she can t get right mine. First, she gave me 1 pound garlic parmesan. We told her that s not my order because the rest already got their order I am just waiting for mine, Second, she brings me another 1 pound of spicy garlic parmesan. I started getting irritated because she s still explaining herself and its almost 8pm already. I told her again my order. Her taking notes from the start doesn t make sense! She doesn t remember the orders she s taking and putting the blame with us through explaining her self for what? My family finish their order I haven t get my order right yet! Its 8pm before I started my food eating because the other server help her. But still she s explaining her self! My family member waiting for me to finish my food and I really don t have my appetite half way because of this server lady! So we ask I ll take out the rest of my food I haven t finished. I uploaded our bill that she gave us, she charged us the 2 extra 1 pounds!!! So what is this? Her mistakes charging the bill? Or basically paying her 2 mistakes that I didn t eat it because they take it back after telling that s not the order I made? VERRY DISSAPPOINTED!!! Poor server communication! Ugly server attitude! Waiting time so long!!!!

The food is very tasty.

Im so sorry for the people coming to this branch.

Food good no problem there. Big problem is service Especially late at night. One Waitress works behind the bar and one just talks to the guys were and bar and forgets your drink you ordered. Dont go here after 10:30pm. Waste of time.

Service not good, and one of the hot sauce is too salty to eat

On June 18th, our family, consisting of 10 frequent patrons of St. Louis, visited hoping for our usual enjoyable experience. Unfortunately, we were let down this time. The beer lacked the usual crispness and fizz we ve come to expect, indicating poor quality. To make matters worse, the following day, every member of our group suffered from digestion issues, which strongly suggests that something was amiss with the food or drink quality. Additionally, the weather was bad, and it was so hot and humid inside, which made our dining experience uncomfortable. As loyal customers, we were disheartened by this overall disappointing experience and hope that these issues can be addressed to maintain the high standards we typically associate with St. Louis.

I ordered take out with Ines, I was missing half of my food when I got home. I called the location 8 times before someone answered the phone, when I explained what happened Ines kept saying well bring the food back nothing I can do about it I askd to talk to a manager and had me on hold for 7 minutes, kept trying to call back again and they wouldnt answer the phone. Ines was so rude, could have been handled so much better and I just got brushed off and I work in the food industry as well and I would never treat an unhappy customer the way she treated me.

Maria served me at the bar and was super friendly and has such a great energy about her that is very much appreciated. Love the vibes and always have great drinks !!

My go to spot for the last twenty years! Reliable, delicious and I always have the best time, especially after a long day of work! Hidden gem in Richmond Hill, make sure to check it out next time youre in the area!

I love coming here! Maria is a wonderful server, all the staff are so friendly and knowledgeable. This is a great spot to go watch the game, relax and enjoy a drink and wings. I love that they have plant based options too! Definitely going to be a new spot for me and my friends to chill :)

Came here the other night for some ribs and wings. Perfect night. Food was awesome service was on point. Will be back.

Great food and service! Will be back

Honestly dont get out much these days but when I do its for beer, solid bar food and respectful service. This st Louis location regularly has all 3. Recently was served by Maria and shes as good as they come. Friendly, doesnt bother me and the food comes quickly. What more can you ask for! Thanks Maria

Great good and atmosphere for the UFC 300!!

Had a really nice time out with my family, staff was very kind and the food was well made. All in all will be coming back again! Food

Really nice experience! I came here with my brother a few days ago for a small dine-in and was pleasently surprised by both atmosphere and food. Staff were obviously a little backed up but it still didnt take long for them to get my food to me, and regardless of workload I got to say they made a pretty good pound of wings. Ill be sure to visit again when I have the chance!

Great friendly staff and awesome setup for a Leafs game. They accommodated our large group and the wings were delicious. Came out hot, try the spicy gar par

The best wings in the world.

Went last night to have a quick dinner and maybe catch the last bit of the leafs game. My husband was greeted by a hostess and was told there s gonna be cover if were coming to watch ufc mind you the lineup was subpar and we really just wanted some food. He explained that we just wanna grab a quick meal and get out. Hostess said sure manager should be okay with it. We order drinks and as we were about to order our meal we were approached by the manager stating that if we wanted to stay past the leafs game we d have to pay cover - mind you at this point it was 15 minutes till the end of the game. We answered and said that we just want a quick meal and to get out otherwise why did you even sit us? She repeated and we simply said if you can get our meal out in 15 minutes we ll be happy to leave but it s unlikely. Long story short she said if we order a minimum 25 dollars each she wouldn t care if we stayed - which anyways we would ve. The whole interaction left a bad taste in my mouth not gonna lie. Long story short we got our appetizers fairly fast but she got our drink order wrong twice. We put in our food order and my husband was served and so was our friend. 45 minutes I sat waiting for my food - not to mention the game went into overtime as usual. Waitress didn t come check on us once - no refills, no pickup of dishes. Eventually somehow I managed to wave her down and ask what was going on. She brought us mozzarella sticks - which we already got served earlier. I had advised her it wasn t the order as I had ordered wings - mind you both my husband and our friend had already finished their meals. She went into the kitchen and came back to advise me it s gonna be about 10-15 more minutes. I m starving at this point and not super please at the situation. I declined and asked for the bill we paid and left. Not an apology or anything. We pretty much left as the leafs game ended anyways (note the initial issue). Look, I get it. You re short staffed, I get it s a busy night. I get it! This issue would ve never even come up if she even came to quickly check on us even once. I was raised in the York region and this place has been there for as long as I remember. It s a sports bar with pretty decent food and strong community ties. However, I don t think I ll be back. I don t think I ve ever walked out of a restaurant hungry and as aggravated as I was. Disappointing experience overall. Parking: Plaza is undergoing Reno s so be mindful where you drive wheels are expensive to replace

Great food, amazing staff, great value!!!

Recently ordered the beef dip au jus through uber eats , it came without the sauce. They substituted with horse radish which defeats the purpose of the beef dip. The dill pickle crisps were a combination of soggy and dry unseasoned potato chips. The beef looked and smelt like Jerky, and was completely inedible as if it was under a heat lamp for 12 hrs. The restaurant told me they could not remake my meal and to get a refund from uber. My refund was short by .55 , not sure why, as I dont order often from uber eats. I am extremely disappointed in both the restaurant and uber eats. Literally the worst sandwich of my life.

Been coming here for a long time. Food and beverage are good. Also Jhanae is the best.

Jhanae was an amazing woman .. with such a kind personality. She s served the coldest beer with a big smile and the wings were yummy!!!

Came here to drink couple beers. And I had a great time. Thanks Jhanae for your service.

The bartender Jhanae supplied great service

Amazing service from Jhanae!! She was so polite and always had a smile on her face. She checked up on us frequently and made the experience memorable. Thanks again Jhanae.

I want to thank Jhanae for going above and beyond to ensure our dining experience was perfect! :) Great service, great food. Garlic parm wings was the best. Would definitely be back.

great service from the staff and hospitality given to me. will definitely come back to this location. jhanae was also an excellent server. very happy with the service

Jhanue has been amazing, great customer service .

We had a delicious plate of nachos and jhanue had given us excellent service.

Great food. And very friendly staff. Especially Jhanae. Definitely would recommend

Dinner and drinks were delicious. Very friendly and accommodating staff, especially Jhanae! She made the dining experience enjoyable.

Although Ive passed by many times, the location (older places) never appealed. Because it is closer than our regular local we dropped in for a pint on a mid afternoon Tuesday. It was quite empty. Several large screens were positioned to be visible from all seats. I could see this placed packed during games. Wings were excellent. No local or craft taps available but told that they were coming. Service was very friendly, but could have been more attentive given the small crowd. Atmosphere is pleasant as long as I didnt face the plaza parking lot. We will return.

ChatGPT 3.5 User Escribe en ingles una felicitacion Para el restaurante st. Luis bar, donde diga lgo como q la comida fue excellent pero que lo mejor fue la atencion de la mesera de nombre ...Jhanue... no soy un cliente facil pero Jhanue tuvo mucha paciencia conmigo y me explico todo.. de verdad quiero regressed invitar a mis amigos... Miguel Fernandez ChatGPT Subject: A Special Thanks to St. Luis Bar! Dear St. Luis Bar, I wanted to take a moment to express my sincerest gratitude for the exceptional dining experience I recently had at your establishment. Not only was the food absolutely superb, but what truly stood out was the impeccable service provided by your waitress, Jhanue. As someone who can admittedly be a bit particular as a customer, Jhanue demonstrated an extraordinary amount of patience and went above and beyond to ensure that I fully understood the menu and felt completely satisfied with my meal. Thanks to her attentive care and genuine hospitality, I am eager to return and introduce St. Luis Bar to my friends. Please extend my heartfelt appreciation to Jhanue for making my visit truly memorable. Best regards, Miguel Fernandez Latin American man

I ve been to multiple st.Louis locations and the server Jhanae at this location was amazing! The best server I ve had from any st.louis location. She made our experience much better!

I had a terrible experience at this place. 3 of us went out to eat here. Maria was our server. She took our orders and two of us asked if we could substitute fries with salad. When she brought out the orders, she brought house salad dressing instead of Caesar dressing. I asked if she could get us Caesar dressing. It took her 10 minutes to get it. I asked if she could bring a pitcher of water to our table. It had been 20 minutes and she still didn t bring the water. I saw her talking to what appeared to be her friends at the bar and completely ignored us. We all finished our meals and then had to wait another 15 minutes to get the bill. When the bill came out I saw that she charged us for the substitute salads. She never mentioned that it was going to cost extra. I asked her why we got charged. She insisted that she told us it cost extra. All 3 of us were certain she didn t mention it. She gave us attitude like it was our fault for not hearing something she never said. I asked for 2 bills for 3 of us. Maria gave us three receipts. I asked if we could get one receipt with 2 of our meals like I originally asked for. Maria said can you just pay separately, it s going to take too long for me to reprint the receipts. After she brought us the machine to pay for the first bill she disappeared for 5 minutes while we waited for her to come back and punch in the second bill. In addition, the music was blaring the whole time and we could barely have a conversation. I highly recommend against going to this restaurant.

This place has changed staff and owners a few times in the last couple of years . I just ordered wings to go for my Son and he couldnt finish the undercooked wings even though I waited more than 30 minutes for my order and the place was not busy . I had to pay extra for a second sauce even though I bought 2 lbs of wings ,its supposed to be Blue cheese but you cant tell from tasting it .

The service here is extremely slow, and the staff seem to lack some organization skills and arent able to take orders on separate bills. We got to the restaurant at around 8:40 pm, with an understanding that our reservation was for 9 pm and we were willing to wait, only to find out our reservation which was confirmed, had not been recorded in their system and as they were busy they lacked available tables to seat us. After some changes were made by around 9:20 pm, we waited to be served, which took until 9:30 only for them to begin handing menus and water, which we were told they did not have enough clean cups for at that moment, resulting in a longer wait time for those as well. We then waited until 10:20 to receive the food. So we waited approximately 1 and half hours to receive an order that couldve been placed much sooner if there had been no delays. Our servers tried to balance multiple tables which was very difficult as it was a busy night, but I see no reason as to why we should have had so much time wasted as it gets frustrating after a while. The service was generally so slow and by the end when we were presented with our bills, the orders were not all separated and so we ALSO had to spend even more time separating each order from one another and review the mistakes made on the bills several times. We simply wish that the staff team was more organized and that next time, please be prepared to serve customers adequately who had reservations.

Went for lunch. Not many people in the restaurant. Got the wings and rib combo. Wings were just slightly above room temperature with minimal sauce. Wait staff serving literally 2 tables including us only: dropped off the food (forgot the cutleries), asked us how the food was after we were mostly done. Any other requests including getting cutlery required us to take about 5 minutes to find her. Very mediocre food, subpar service. Would not recommend

We had the pleasure of going to St Loius on Richmond hill and we had Maria as our server. She was amazing. Very pleasant, good attitude and always smiling. I hope that the management will recognize her for her services. We would recommend anyone to go there. We had gone on Tuesday for lunch.

Very good food. And friendly staff.

Good food, nice atmosphere and friendly staff! Would definitely recommend

Terrible location. Ordered take out online, scheduled with a pick up given was 8:30pm. When arrived, they said 10 mins. By 9:10, our order was not ready so we went to ask. The window where the pick up usually is was closed so we went to ask at the window right beside where they bring out food and all waitresses were. The waitress literally physically pushed us out because we were not allowed in that are which we weren t aware of. We weren t even raising our voice, patiently waited for 30 mins without bothering anyone. Totally unacceptable. Never coming back to this location.

The staff are nice and friendly. The only thing you gotta watchout for is that the bartenders will ask to have shots of alcohol with you without telling you that you will pay for it after, and will later add their drinks on your bill. We paid it but were not aware until the end!

Love the food, I always order wings very tasty. Love the service provided by staff. Zainub amazing bartender service with smile always trying to converse with you. Regularly checking in with you if you need anything. Worth coming back for the wings and Zainub.

Do not get the cheeseburger tot

Garbage. Their traditional buffalo wings are far from it. They appear to be cooked with the flavoring already on? Not tossed in sause after cooking. The chicken is terrible quality lots of bruised and damaged meat/bones. I travel for work and these were one of the worst wings I have ever had.

Decide to give this place another chance now that the new owner has had some time to shake out the bugs. The loud club music was missing on my visit. I went in with a couple of friends to try out their happy hour drinks specials. Imagine our shock when the bill came and we discovered that we had been charged full price. We insisted that the server fix the bill and she tried her best but she was unable to do so even after calling someone on the phone for assistance. She eventually gave us new bills with a substitute item at a slightly higher price. Service was polite and friendly but extremely slow after. I saw tables of guests arrive and waiting for someone to come and take their order or give them menus. Sit at the bar if you can otherwise be prepared to wait.

Inattentive staff, below average food, dirty dishes.

This place is my place to go for a great time. Love it because the service is fantastic and I always meet good people with good personalities. Good conversations. The food is good and always how I ask for it and prompt service. All the staff is friendly and attentive. Jhanae, Ines, Maria, Baran, Zinab and the others.

It took 50 mins to get a kids meal fish and chips get on the table. My son was starving. It also took 20 min for a diet Pepsi to get refilled by saying 3 times. Wont come back again. Very angry. The full rack was not delicious at all. My son usually eats a full rack, but he didnt eat this rib at all.

Service was terrible. We Waite 40 minutes for our order , Chicken was cold . There were not even forks on the tables. We waited for 20 minutes for the kitchen to bring us forks! We sat for 15 minutes but no one came to take our order. The soda tasted like syrup, the temperature of the restaurant was low, it was really unbelievable, the condition of this branch was really awful.

Absolutely wonderful service. Our waitress was Jahney all 3 times we went and she was great each time. She gave us amazing recommendations, took pictures for us and is so nice :) also the food is so goood. (Get the garlic parm you will not be disappointed)

Place is a joke. 5:00pm turned off the lights and turned up the music like a night club.

Great food. Wings on point. Great service. Maria was wonderful.

Got the nachos and the vegan burger it was sooo good

Please dont go there ! you wasting your time. The food as we did not stay long enough for that. The server was extremely rude, and slow service. Made us feel unwelcome. So, we left.

Uber driver waited for my order for 3 hours and it was never prepared

I went to pick up two UberEATS orders from here tonight and it was an absolute disaster. Normally they have orders ready in a timely manner, but I waited for over an hour tonight before giving up and unassigning the orders. I don t think they had even started preparing my orders yet when I ended up leaving, which is crazy. There were around 10 other people also waiting for delivery/takeout, much of all of our valuable time was wasted unnecessarily. It s understandable that the restaurant was backed up as it was Super Bowl Sunday, but waiting 2+ hours for an order is ridiculous. The store should have expected how busy it would be and scheduled more staff to work or not accepted any new delivery orders once they realized they could not prepare them in a reasonable amount of time, as the customers were also getting very frustrated with the wait. In my 2 years of doing Uber I ve never experienced anything like this. My advice to the staff would be to let us know right when we walk in about how long the wait is gonna be. If it s gonna be over an hour wait then please let us know, we will appreciate it very much. If I knew it would have even taken over 30 minutes, I would have unassigned the order right at the start to allow another driver to pick it up. Instead, over an hour of my time was wasted. The wings are pretty good tho

I am normally not a particular bar patron but wow...this place ceases to amaze me. This is now twice Ive been here...once before COVID and my first time back tonight. BOTH times I see a whole bunch of waitresses and bartenders standing around near the kitchen talking like a bunch of high school girls knowing that I came in and completely ignored me. BOTH times Ive had to walk up to them and literally ask to be served? Are you kidding me? Ive been to many places of establishment and this by far is the worst one. After tonight and the lack of service I got again today I will make sure I never go back there again. I guess each to its own

The Nachos. Had no cheese and when we asked staff why she said its N order from head office

Excellent wings. Great sauces and service The wing-sanity is neat. Though the additional orders beyond the original one, are arriving slow and small... will definitely be back!

Service was extremely slow and we ended up leaving the restaurant without being served with food. The hispanic obese waitress didnt even seat us until we went to the washroom and even that, she seated us at the very far corner. She came to check in every single table except for ours despite having eye contact that we needed her to start serving water or even give us the menu. But no, we waited another 7-10 mins and she just stood on the side doing nothing and ignored us completely. Please just fire her for her attitude, I dont think I am coming back here again, but I will also spread the words about this branch for hiring her. We went to 16 and leslie branch instead and the service was much quicker and better than this trash.

Terrible service on Boxing Day. The server is probably racist. We are never going back to this place. We waited for a long time to be seated and no one came to serve us. At that time, a fat hispanic waitress asked us to sit at the corner. She then deliberately ignored us and didnt even give us a menu. We waited for 7-8 minutes and she turned away whenever we made eye contact. It was 9:00pm and we were starving already. We decided not to wait and just walked out of the door. BLACKLISTED. Just to be clear, this happened on 12/26/2023.

One of the worse food and service, just waste 50$, when I asked for manager no manager no business card.

Blah!

I ve lived in Richmond Hill for years and just recently stumbled upon this St.Louis, and I must say it was one the better choices I ve made. The atmosphere was great the food was made quickly and well, but the best part was my server Jhanae she was patient, kind and her recommendations were on point. If you have the chance I d say you have to go check it out!!

Fiest time using uber eats to order takeout, got there at the exact time the order was done and had to wait an additional 10 minutes and when I got the food it was cold so it was ready when i arrived. The waitress was completely rude I came in saw her said i am picking up my order and she left and talked to the people at the bar. I didnt know if I should stand outside or wait somewhere inside. When she did bring my order she scrolled through my phone looking for a code. I let her know this is my first time using uber eats and showed her all the messages i got from the app and while I was searching she kept tapping her long fake nails on the counter to let me know I am not welcomed there. This is Jan 1st and even though this location is the closest one to my house I am never going back there I let her know I ordered food on the app for the first time and she ignored me while my food got cold, then was rude and let me know by tapping her nails on the counter to not come back there so I will avoid that location as the waitress prefers white people

Do not expect courteous and fast service from this location! My experience at this location was disappointing, to say the least. The service was slow, and the staff seemed indifferent to the needs of the customers. Its unfortunate that the level of service did not meet my expectations

Got their All You Can Eat boneless wings for $19.99 deal with a friend the other week, both of us were beyond disappointed with the food and service. We were seated fairly quickly and our waitress was friendly, but that is the extent of the positives for the service. It was almost like we were forgotten about, in the hour and a half we were there the waitress only came by a couple of times even after I signalled to her that we needed something. Since the both of us were doing the AYCE deal, youd think the waiting staff would routinely check on the table to see if we were ready for another order of wings. As for the wings themselves, they were terrible. Rather than having a crisp on the outside they had more of a shell that required a good amount of force to penetrate with a fork or to bite off a piece. The actual meat was beyond dry and felt like saw dust in the mouth when chewed. Each of us only did two orders of the wings, the initial order with fries then one more after. We didnt stop because we were full, we stopped because the food straight up sucked. My first order was the Authentic Buffalo which by itself tasted good, but it wasnt good enough to save the wings. My second order was the Mississippi BBQ and taste wise it was good but Im confident they just pulled the sauce from the fridge because the texture was gelatinized. Years ago St.Louis had an AYCE wing deal (normal wings) and it was great. Im not sure if my experience here was a location issue or a franchise issue but regardless my friend and I both left upset with the service and the quality of the food. The fries were good though. Id say at least avoid the wings from this location, you will be wasting your money.

Horrible service , one lady working and she had a horrible attitude, sat at the bar and waited 25 minutes until she took my drink order then 10 minutes later I had to ask her for a menu , then waited another 20 minutes before I had to get her attention while she was on her phone to ask her if I could place a food order , in return she asked me if I could wait a minute , waited 10 minutes and she took my order. 25 minutes later my chicken Caesar salad came out completely wrong as described in the menu , this place has gone so far downhill since it s recent change of management will definitely not be returning to this location.

Wings were good and our server was very good. Very loud and very dark for some reason.

Never have I tried to give my money to a company and they refused to take it. Everytime I call to place an order, they just dont pick up Food : 2/5

Visited recently with friend for lunch. Food was fine and service OK except that waitress or kitchen staff did not seem to understand well enough what gluten free means. But what was more disappointing was the outfit the waitresses are required to wear. Could not believe this still happens in this day and age. So unnecessary and offensive.

Great service great food

First time visiting this location and I was not disappointed! Its a small little place but doesnt feel too crowded. The food and service were great. We were not rushed to leave and overall had a good vibe. Overall a good wing place!

Very welcoming bar ... Big tv .. Very helpful bar staff .. Owner there to make sure!

On a completely quiet midweek evening, I entered the restaurant and stood at the entrance for 10 minutes without any waiter approaching me. Despite only having 8 customers, the staff were engaged in their own conversations. When I finally inquired with one of them, she began to make excuses and asked me to wait for another person to attend to me. With the sparse crowd, only half of the TVs were on, lacking any sports bar atmosphere, giving the impression that the place is on the verge of closing down.

A staple in the Hill. Can t go wrong on a Tuesday evening for 1/2 priced wings! Dine-in only though TV s everywhere. Great place to watch sports If it s your BD, free dessert!!! Wheelchair accessibility: Practically at the front. It s a mall setting, so plenty of places to park.

Great food, ok service.

The place smelled like burned oil and there was actually a smoke of burned oil in the store. The wings were all burnt, and tasted very bad.

Their daily deals are excellent....we had the Wednesday deal of a burger fries and a pint of beer for 15.00. I thought it was excellent value!

Visited here on a slow wednesday night for take out, only to find out that I have been served raw chicken. The bartender who was also the cashier was very apologetic and provided with a full refund, but after a while, I felt sick.

I cannot share opinions on the food as we did not stay long enough for that. The server was extremely rude, and slow service. Made us feel unwelcome. So, we left.

I went with my two sons and in the bathroom there was a guy with a weird hat doing cocaine in the stall. I left right away.

Our server Jaya was excellent. She was very attentive and engaging in looking after us

Came here on a Tuesday night. There were only two girls working when it seemed decently busy. We stood at the entrance and one of the staff just walked past without greeting us. When we finally got seated, the group that came after us got their menus first and nobody approached us for about 10 mins. It took them awhile to get us the bill too. One of the staff was literally sitting next to a customer at the bar just talking to him. The other one was nowhere to be seen. We had to approach the bartender to get us our bill. The food was okay but def not recommend this place due to its extremely slow service and careless staff