Crave Restaurant in Richmond Hill

The meal here was a whole fiasco. Finished multi day conference and just wanted to get lunch. Explained food allergy, server came back with allergen present and contaminated all over my lunch. No care or apologies. By the time they corrected the mistake and brought a new plate, 2/3 of my colleagues had left. Had the Waffle sandwich- waffle stale and falling apart. Caught bird, flying in and out of restaurant, kept worrying about getting bird poop in food. Go elsewhere. They do not care, neither should you.

I just wanted to say that Shanta was just amazing. What a lovely person. We were a large group and she took care of all our needs, and we are so happy with her service. She was an absolute gem.

Shanta at Spirits bar has always taken care of us...

The bar staff is wonderful. Shanta is the best!! She takes care of us at OAAS and CAFE conference each year! We can t wait to come back

Peter, Angela, Sri and Neda, so accommodating, amazing service. Friendly and inviting. Great food. Coming back tomorrow :)

Peter treated us like celebrities. The Buffet had everything you can want in a breakfast.

Lovely service. Good butter chicken! Thanks Shanta.

What a great experience even though this is a big hotel chain Shanta the bartender was able to welcome us back making us feel comfortable and personable there s no question left unanswered she s very knowledgeable . CHEERS Thank you Parking: Lots of parking

Amazing Peter

Peter is awesome

Excellent service. The best in Toronto. Exceptionally welcoming by Shanta H. Would highly recommend

Thanks to Shanta for great service..

Very good customer service,plus plus plus

Great food with generous portions!

Very good experience here at Sheraton hotel and restaurant. Everyone was very excellent Peter and Angela in restaurant , the front desk staff and the chambermaids as well, especially Rita Thank you for making our stay so wonderful

Peter and Angela were absolutely fabulous! Will return for sure

food is good !! service peter angela, anton .. and there service are good

Super friendly and attentive staff. Peter, Angela and Anton went above and beyond to make sure we had everything we needed. Food was great and the omelet was delicious.

Peter, Angela and Anton and Naima are fantastic.

Shantal the bartender took great care of us and the food was awesome. Will be back again for sure!

Amazing place, highly recommend. The bartender Shantel is fantastic too

Sheraton had the best continental breakfast I ve came across during any stay, from smoked salmon to the breakfast potatoes, the selection was big. Thank you Anton for the phenomenal service as well.

Peter was very attentive and friendly. Our breakfasts were lovely and the whole wait staff were wonderful!

Shanta at the Crave Bar is amazing! She made us feel so welcome and is very kind.

Shanta is the best bartender in the city hands down. You can t pass this place up

Outstanding service...as always

We feel at home. Welcomed every time. Parking: Underground and outside

Very pleasant experience with Peter today

Good food and reasonable prices. Atmosphere is great

The service was first class and very professional . I have been coming here for over 40 years. Peter was amazing. Mo.

Our 25th wedding anniversary celebration was made so special by Santiago and Ashanna. Thank you for making us feel special xo

It was our anniversary and the staff decorated for us and celebrated with us. The food and service were spot on. Ahannan and Santiago were excellent. Thank you.

Best restaurant/bar in the GTA! Shanta makes the best cocktails and they have a wide range of beers and wine. 10/10

Shanta was amazing. I travel a lot for my job, I order Old Fashioned everywhere. Shanta not only made my drink well, she was a pleasure to spend time around. Amazing bartender and person!

We enjoyed the breakfast and the dinner we had at the Crave Restaurant. For breakfast, my husband had the buffet and I chose the oatmeal à la carte. Excellent meal! The dinner we had was delightful. We both ordered the Butter Chicken. I asked Sri, the waiter, if it would be too spicy and he reassured me that it was mild. We both found our dish just divine! Thank you for the wonderful meals during our stay in Toronto, Pauline

Eli was incredibly friendly and attentive throughout my meal. Great service!

Food is fresh. Staff took time during busy serving hours to do their best to accommodate my requests. They are friendly especially when they see we are tired. Even if food is a bit pricey, the food quality is excellent. I spent 10 days at this restaurant and appreciate that the staff at the restaurant took the time to know my name and make feel like I was at home and I looked forward to every breakfast. Special thank you to management, Peter and Najma who made my stay exceptional.

Peter Tsang was fantastic and best service in a very long time. Peter cares about guests.

Made extremely welcome by lovely staff. Will definitely be back .

Comfortable beds, clean and pleasant rooms, attentive service.

Peter

Peter Service

Peter, James, Anton, Paul

Hotel staff were all excellent, especially Peter, Ida, Maggie, Anton, James and Paul. We really enjoyed breakfast and the lamb burgers for lunch.

I had a great experience in the Sheraton Crave restaurant. Food and service were exceptional and I really need to mention Shanta for her service in taking care of me I also appreciate the recommendation and service that Chris provided in recommending a great meal

The Restaurant Team with Peter and Anton and everyone else was very accomodating and nice. I will visit again. Thank you.

Peter was Awesome Great Job Thanks

Beautiful place. The breakfast buffet had a great selection. Our server Peter was awesome. Definitely recommend this restaurant!

Peter Anton Ida Meggie Angela Paul Whooping Nijma Syan

Thanks to Peter very nice waiter Parking: Nice lot of parking Food : 5/5 |

Peter

This was perfect for our whole stay. Peter was truly amazing and funny with the kids

Shanta is the best bartender in Toronto. She is so friendly and takes care of what you need. She made my experience the best ever. I will keep coming back.

Peter and Anton have made me feel so welcome, nothing has been too much trouble for them and the service has been 5 star

Peter and Antoine

Great staff always provide excellent service. Friendly and professional.

Awesome experience, great food, best ambiance in the area, and very friendly staff. Highly recommended.

Peter Anton Ida Maggie Angela Regan They take out Najina

I dine here regularly when I travel for business and am always greeted warmly by Sri. The food is fantastic and will not disappoint.

Overall great service from a friendly staff

The food was delicious but the server named sri was rude and not welcoming at all. Did not even let us complete ordering and was going and even talked rudely to one of my friends.

Amazing service by Mr Peter, Miss Angela and Mr Anthony. We Definitely recommend this place. Parking: Plenty of parking. Kid-friendliness: Nice atmosphere.

Peter, Anton and Angela excellent service! Very good buffet, variety and fresh.

Last Sunday we had a bridal shower at the Sheraton Hotel in Richmond Hill Ontario. The food was delicious. The salad dressing was to die for. The chicken and salmon was very tasty as well as vegetarian meal. Great job with the trio dessert. I just wanted to say: thank you chef for preparing incredible food. We all have a great time.

I recently went with a friend after an appointment to have Brunch and it was amazing. The food was delicious and we liked how there was so many options. Service was great

Amazing place

We had a couple hordeuve and coffee. Well go back again.

Just before New Year s, we held a lovely baby shower for my expectant daughter in the Solarium of Crave restaurant . We decided to have a plated brunch with mimosas for everyone. We were so very happy with everything!! The venue was the perfect size and design, the food was plentiful and excellent and the staff went above and beyond to cater to our needs. The manager, Michael, was also wonderful answering all my questions and handling all my requests! He was very patient with me and all the staff was extremely friendly, helpful and accommodating. Everyone had a wonderful time and praised the food and venue highly! I would happily recommend Crave restaurant for anyone seeking an intimate gathering and would readily use their services again. Thank you for helping make my daughter s shower a success!

We went to 2019 christmas buffet and enjoyed it so much. We went again this year on dec 24 at 7pm. This time, I had to wait in line for 20min to get one lobster. The waitress told us the chef cooked most of the lobster for 5pm buffet and didnt save enough lobster for 7pm buffet. People at 5pm can have 3 lobsters each, but people at 7pm suffered. Managements fault. The staff who cut the roast beef will only give a tiny piece, less than 3mm thick, worse than Ikea canteen. Also, they kept all the cakes from 5pm buffet and continued to serve them at the 7pm buffet. When we get our desserts, they were all leftover in a mess. It is definitely not worth $80 per person, plus tax and 15% service charge. I dont recommend it!

I wish I could give 0 or negative stars. We went for the Christmas eve buffet at 7pm, Dec 24. For a $80/person plus auto 15% service charge add-on, I think I could get better food and service in Mandarin or Dragon Legend buffet. First, the line-up for lobster was ridiculous - at least 15 min if not longer wait. Second, the person at the carving station must be told to cut both roast prime rib and turkey as thin as and as small as humanly possible. It was so thin and small that its like a shaved deli. Other food were only ok. Dessert tables were a disaster ... ... The service was ridiculous too. Plates were not taken away and water was no refilled unless you asked. A few of the servers came by the table to ask you if you wanted any extra drink, if you said no, they did not even talk empty plates away. As one other reviewer mentioned that she was told that lobsters were almost ran out after the first seating, the Executive Chef should be fired. As all tables were by reservation, there was no walk-in. They knew how many people were in each seating. They should get enough food for everyone. One thing I know is I will NOT return in the future and will tell everyone I know not to.

Christmas lunch was excellent. Good variety of selection, from seafood to meat. All you can eat lobster was decent, but was slightly overcooked. Dining hall needed more waiters, but considering today was Christmas you cant expect much. Christmas decorations around the dining hall provided a nice photo shoot with family. Ninety minute time limit per table, so come starving to eat your fill as fast as possible.

Went with the whole family for Christmas dinner buffet. The buffet was set up in the grand ballroom. Minimal Christmas decoration. Feel like dining at a Community Center. Bad logistic at the carving station and lobster station. My sister only wanted lobster and asked the server if she could just go directly to the lobster station, and she was told everyone needed to lineup at the same line. Average wait time at the carving + lobster station is 10 - 15 min. Later on the lines are getting too long and a waiter came and asked if anyone just wanted lobster can go directly to the lobster station ( finally someone came to his sense). Many dishes are not refilled quickly. If you came later for the food, you feel like taking leftover from previous seating. They don t even replenish plates. Servers at the table are nice and polite. Food tasted ok. But overall experience is subpar.

Super disappointed

This is one of the best venues for Christmas buffet lunch I have been to. Lots of choice of food. Lots of space, so you dont feel cramped. So many starters, mains, desserts and all cooked/prepared perfectly. The staff are all very helpful and available.

Terrible service, was a guest at the hotel and decided to come here to eat. After being seated we waited for approximately 30 min until a waiter finally came and offered menus however told us that the kitchen would be closing soon at 9:30pm. Disappointing to see a restaurant like this in a nice hotel.

Really nice and good value for food and drinks

Horrible horrible food!! It s a joke they have the nerve to charge $79 for an Easter buffet! One of the worst tasting food at a buffet!

The place is not very busy like the bar, the pleasant atmosphere, very delicious dishes. I loved. Parking: Free parking at hotel.

Awesome buffet breakfast with plenty of selection with fresh made waffles and omelettes.

A cozy and warm dining experience at the Crave Restaurant. Located in the lobby level of the Sheraton Hotel, this place has a calming atmosphere and the decor is quite amazing. The service at the restaurant is top-notch, the menu options are amazing with offerings ranging from a Brisket Sandwich to a Sirloin steak.. With plenty of burgers, salads and a Buddha bowl. Crave also offers a Chickpea-Cauliflower Coconut Curry along with several other vegetarian and vegan options to satisfy a wide range of palates.

Very pretty restaurant but very poor service. There was dirty dishes left on our table. It took 25 minutes to order our food and another 45 minutes to get served. Food was very cold, and we arent sure who our server was as we had about 3 people at our table at different times. Dietary restrictions: I do like that they had a Gluten-Free alternative for their meals.

Great flavors. Everyone at the table loved their meal. Service was friendly. Reasonable prices. Kid-friendliness: Basic kids menu done well.

Enjoyed every bite. The butter chicken, bbq brisket sandwich, chicken tenders, and kids spaghetti was all really good. The frosting on the cake was the warm donuts. The best I have ever had anywhere. I would recommend this to anyone for dinner.

They have the best buffet breakfast Ive ever seen. We cant wait to come back.

Very average eggs benny.

Excellent Food, service and ambience and very cordial staff. Specially Surya. Keep up the good service.

Dined with family last night. Whole experience is excellent. Food is great. Price is reasonable. Ambiance is good. Service is excellent. Highly recommend this restaurant for those looking for a nice and calm setting, at the same time having good food and drinks.

Great hotel restaurant conveniently located. Ordered the Braised Beef Ravioli for Dinner and was very impressed. The reduction was extremely well done and the dish overall was just pretty darn good. I recommend

Repent, Receive Forgiveness, Rejoice!! Jesus Saves!!

Had the best New Years Eve dinner with the dinner and stay package. The five course dinner with steak option was a massive melt in your mouth filet mignon!! Every dish was delicious and five star quality with complex flavors and beautiful presentation. I highly recommend the dine and stay package at Crave. Sheraton hotel was exceptional as well! Beautifully renovated rooms with the convenience of this restaurant right downstairs by the lobby.

Amazing experience. Great value for valentines special. The salmon was definitely the star of the show. Lobster tasted delicious with the bisque sauce. Seacuterie instead of charcuterie was genius. Loved the smoked salmon and shrimp. Definitely would come again for regular meals. Staff was very friendly as well.

Had a wonderful Valentines evening dinner. The food was excellent and the staff amazing. I had the salmon and lobster tail my husband the beef. Both dishes were worth it. We will definitely come back.

Bad service. Our server disappeared for long time. We came for brunch at 1:30 pm today. I booked this restaurant specifically for brunch, also called and asked if they have brunch menu, it was confirmed. The server just gave us dinner menu and left, didnt even ask if we prefer brunch , if we want drinks. Nothing. We left and went to another restaurant.

The food was okay. But God the server was horrible, didnt greet me right walked and didnt take my order right it was like he was in a rush. I understand I came in late but still.

Service is excellent and the chicken wings we had are very meaty breakfast was also good.

We had dinner at Crave while staying at the hotel for the weekend. Our server Santiago was amazing! We have not had this kind of quality service since before the pandemic. He was so kind and just an amazing person and server. We would visit anytime at this hotel and come back to this restaurant to see Santiago! The food was wonderful and the service outstanding. Thank you Santiago!

We went for Easter Brunch Buffet on last Sunday, craving satisfied for craving station. And great arrangement for kids corner, some art and crafts, eggs decorating, icing cookie, colouring, kids love this corner so much and stay all the time in there lol Definition will back for the Mother s Day Brunch Buffet to celebrate with my family. Highly recommended :)

Wow! Excellent service and great tasting cuisine. Highly recommend.

Came across this restaurant and decided to try take out for family dinner. Beautiful spacious seating area. Friendly restaurant staff. Easy to order on Uber or Skip the Dishes for pickup or delivery. Good variety of dishes on the menu. Order was ready in 30 min. Clear signage showing patrons where to pick up your order. We ordered: Jumbo Ravioli Pasta $19 Italian sausage and broccolini filled ravioli, with sundried tomato pesto, Kalamata olives, roasted garlic, and parmesan cheese. Comes with large 8 pieces of Ravioli. Good ingredients but too salty with too many olives for my taste. Fish & Chips $21 Large 9 oz battered haddock with French fries, tartar sauce, and lemon wedges. Large piece of fish but the batter on the fish is hard and dry. The fries are good. Chicken Kaarage $14 Japanese inspired fried chicken with togarashi mayo dip. Average. The Mayo dip is tasty. Classic Caesar $14 Crisp romaine lettuce, parmesan cheese, smoked bacon, herb croutons and house-made dressing. Good but the lettuce was warm. Because this was a takeout order it was packed with the warm food which is probably why the lettuce was warm and wilted. House Smoked BBQ Beef Brisket Sandwich $18 48 hours smoked and slow cooked beef brisket tossed in barbecue sauce, topped with apple cider slaw served with choice of French fries, onion rings or side salad. Really good burger. Overall, happy to try this restaurant to support local businesses but some dishes were better than others. Perhaps dining in the restaurant would be better for certain dishes. The ambiance of the seating area may also make the dining experience more enjoyable.

Amazing!

Went here for the breakfast buffet and was absolutely happy with the service and food. The buffet had everything from cereal, oatmeal, fruits, bacon, eggs, sausage, pancakes and much more. The servers were very attentive and accommodating as well especially since we came close to the end of the buffet time. I will definitely be coming back. Highly recommend!

Nothing special but more than adequate for a hotel restaurant. Service was timely and food decent. The small bar next to it was respectable as well; basic drinks and alcohol selection.

I came here with the gf the past weekend for brunch. Not sure if they were short-staffed but the service was really slow. The food was good though.

It was nice

Food and service was good.

Went to the buffet there during thanksgiving. All you can eat lobsters, roast beef, etc. Great buffet, but they only have it occasionally.

Went to try this restaurant as part of the complimentary breakfast buffet package for my stay in the hotel. As with buffet selections, I was also responsible for grabbing my own food items. Within 15 minutes of being seated, I was given the bill and strongly suggested to provide a tip, even if breakfast was complimentary. No dining service had been provided at this point. I was initially planning to tip the server at the end of the meal and did not appreciate being rushed. Overall, food was good and had lots of variety. Pushy staff that brings the bill right when seated and suggests to tip when no service has been provided really sours what could have been a great experience.

Ordered the Holiday takeout Feast. I was treated like a VIP right from my first call to the time I picked up. Peter was especially polite and very efficient. The Manager took the trouble to call back and explain exactly what I should expect in terms of food and how many it would feed. But I must say, that I finally got more than what I expected. The food was excellent and prepared by a culinary team who knows good food and the finer points of putting together a feast. The butternut squash soup, beef medallions and turkey medallions were sooo goood....and the desert was to die for. Everything was ready in time for pick up and I was given a nice hot coffee by Peter when I arrived from the snow to pick up. Now isnt that great hospitality + great food + a great deal?

The festive take out menu is very good. Its a good portion for 4 to 6 ppl. Lots of food and selection. The turkey and the beef tenderloin are very tender and juicy. The food quality including desserts are very good.

We just had their 5 course Valentines Day special and it was amazing. Every course was excellent. Highly recommended!

Honestly one of the better hotel restaurants Ive been in. So much so that Ive taken several previous dates here up until my wife :) COVID has been tough for the restauerant so their patio is actually a nice solution for it. The fish and chips is a bit dry but the fried calamari is absolutely divine. I also really like their butter chicken - one of the better ones Ive had in a non-Indian restaurant. Nice staff and a pleasant atmosphere!

nice.

Food was delivered fast and it was tasty. Well packed and fresh. The ribs were surprisingly good!

Pleasantly surprised! The BBQ plates are tasty and the portion was good. Ribs were fall off the bone, saucy and smokey. Chicken was a tad too salty but was still good. BBQ sauce was different between the two. The pickled mango slaw helps balance the salt and the fat from the protein. The mexican corn was well seasoned and addicting. The brisket sandwich was just as good. Lots of meat and it melts in your mouth. French onion soup was piping hot, cheesy and was great. Service and food wait was a tad slow but it was a one man show running the indoor and patio at night. But everything was solid. Water, cutlery and side plates were given promptly and order he memorized was correct. Will definitely recommend!

Very surprised. Usually hotel restaurants are so so. Here great food and absolutely great deserts.

There isnt a French onion soup Ive heard of that is chicken based, uses fresh bread and cheddar cheese. The rest of the meal was meh..no better/worse than anywhere else. Service though was fantastic

We got the Thanksgiving takeout meal for 6, and we were STUFFED! Great variety and quality of food, with large portions (leftovers for all of us). Totally worth it and I would consider getting it again for another occasion!

Always fantastic. Weve ordered their Thanksgiving dinner 3 years in a row now and have always been extremely happy with their food.

Our hockey team just had brunch here recently. The restaurant manager Michael and the staff is very accommodating and helpful in making sure we have a great experience. Outstanding customer service and I would highly recommend.

We came to this restaurant to enjoy their New Years Day buffet brunch. The selection was varied - they had an omelette station and some hot roast beef freshly prepared, but the overall popularity at the time we came in necessitated a wait for about half an hour. It was nevertheless what one would expect in line with one of the worlds major hotel chains. Looking forward to coming back for a romantic dinner experience one day.

Went there for a New Year Eves dinner and had a great selection and attentive staffs. The price point did aligned with high quality of food and selection. We went in at 7:30 time slot and the food was replenished often. Even at the end nearing their closing they did try to replenish the food. Probably will come back and try the regular restaurant or another holiday meal.

Always a very enjoyable meal, service, and the staff is exceptional.

29th June 2020 Occasion : Parents Wedding Anniversary Usually we go out to celebrate and eat out when there is any occasion in family and it was our parents 41st wedding anniversary but being Monday and first crazy day at work it was not possible to go out - but we thought to order food from outside and this time we tried Crave on Highway 27 - it was one of the best food we had : Butter chicken Chicken Karahi Pulao Rice Roti/Naan Daal Fry The food was yummylicious and was indeed mild on spice and with enough quantity. Everyone along with my parents loved the food. Would recommend everyone to give this restaurant a try - and it will not let you down. All the best - Team Crave!

5 stars all around, food was amazing!! Service was great.. I will certainly recommend this place to everyone!! Really good Indian cuisine!

We had very nice breakfast and Dylan is very nice and helpful, he made a delicious omelette and provided us with excellent information about the city.

Limited dishes, sometimes its empty, sometimes no serving plates.

Enjoyed a late drink and meal here. Very nice atmosphere, well lit, and comfortable. A nice variety of menu items, priced reasonably.

We went to Craves for the breakfast buffet. I was quite impressed with the selection, the table staff and the appearance of the restaurant. Buffets can be a real hit and miss meal. All the trays held plentiful amounts of food, the scrambled eggs were perfect and even the top layer was hot. The sausages were plump, juicy with a nice crispness to the skin. The home fries had an unusual cut to them and were tasty with the seasoning used. The croissants were fresh and huge and the fruit plentiful and fresh. The pineapple was especially flavourful. The only item that wasn t perfect was the bacon as it was cold. All things considered to have only one item not make the grade in a buffet is to be considered a success.

Amazing food quality and exceptional service Thanks to Sri and Paul, our family gathering was amazing in this place.

Food was delicious and the staff were amazing - coffee cups constantly refilled while we ate brunch.

Good place to enjoy great food and service.

Best hotel restaurant in the area.

A large group of us came in for Fathers Day and we were disappointed. Some of the food wasnt prepared well. One example was the waffles were very spongy. Another example , The staff werent ready for us to come in even though it was 11:30 a.m. and we made reservations. What we did like was there was a lot of room for you to eat without nudging person sitting beside you.

One of a few places which serves gluten free food. Very helpful service staff.

The buffet not good at all

Went for Sunday brunch... Food is good nothing overly special.... Little too pricey for the quality of food. I value quality of quantity. Service was good.

I travel for business and sometimes I get trapped without a car in the Hotel, because my local cohort is the driver. In cases like this, I love places like this that have a bar and a restaurant. You can have your choice. This place has a great vibe and its also extra awesome because they also have a Sbucks in the same lobby right next to the bar and entrance I had tried the Butter Chicken here before and it was half decent, but the version now is no where near what it used to be. This version has no Naan bread but instead has a pompadom thingy. The butter chicken itself is kind of dry and tough, but the sauce is Halfass ok. The rice was a total disapointment being something other than basmati and no spices or anything special in it, just wet drippy rice. The price here for this is not cheap at 21.00 so it gets a not worth the cost rating from me. But having said that, I will try something else tomorrow. Just wont ever get the butter chicken again.

It opens at 6:30am but the gathering time of our local tour is 6:45am. We hv paid for the breakfast during booking however it is reluctant to let us get in n just grab some food n go.... Most of the tables, food n beverage are set up well already. I understand the rule but still feel disappointed as it is not flexible enough to help the visitor. Besides, when it was 6:30am, the manager handled the queue slowly.... Reductant registration procedure for a paid buffet with token shown as prove.... Just ridiculous.