Sansotei Ramen in Richmond Hill

I went to this shop the other day. Everything is simple. The taste is right. The staff are very caring.

Very nice place with delicious food and amazing stuff .The ramen is wonderful

We have been to this location for years. Even though we have found better tasting Ramen in aurora, we should still continued to come once in a while. Most of our friends and family find ramen from here can be too salty. Today we bought a small cake for 6 of us for our sons 8th birthday. Not only the owner refused to let us have it in the store after meal, he also refused to let his employee put it in the fridge for us. The cake was left on the counter. He said that the whole sensotei Ramen chain is not allowed to have any outside cake because of allergy reason. My husband explained ingredients are written on there. Then he quickly said its also because they also have cakes for sale in the store. He would not make an exception for us and made my 8 year old cry because he couldnt even have his small birthday cake. First if all, we would love to check out other sansotei ramen stores and see if this no cake policy is true. Regardless, we understand there may be food restrictions for good reasons. But the way the owner/manager dealt with this was terrible, not for a second he sounded sympathic or apologetic. If you are looking for good food and friendly place to eat, this is not the place. They clearly do not care for their customers and have no sympathy for even little kids. -------------------------------------------------------------------------------------------------------Update response from September 25, 2024. Thank you owner for your quick response. My apologies for the misunderstanding regarding the cake placement. My husband saw you shake your head while the waitress tried to put the cake in the fridge and he saw her leaving it on the counter. He did not see her placing it in the fridge after. However, I would like to emphasis that the NO CAKE policy is ONLY FOR YOUR LOCATION. I have reached out to two other Sansotei locations in the surrounding area and they responded that would be more than happy to accept the cake. I just wanted to clarify this for future customers that it is not policy that applies to all Sansotei Ramen restaurants! I understand your concern for other customers and I would like to state clearly that the restaurant was very empty (12pm) when we were there. Moreover, the cake was sealed in an brand new container and never opened after we purchased from the store. All ingredients were listed on package which was sealed. It was a regular chocolate cake that was no customized ingredients added at all. Regardless, it is sad for us to say good bye to a restaurant that we have been to for years.

Amazing place the food was astonishing and the service was as great as the food itself the interior was absolutely gorgeous.

Sansotei Ramen offers a fantastic experience with rich, flavorful broth and excellent service. The cozy atmosphere adds a charming touch, making it a perfect spot for a casual meal. Highly recommend!

Terrible experience. We came to try out this location as we had a great experience at the empress walk location. We expected the same level of service but we were met with terrible service. When we first entered, we were seated pretty fast which is a plus! But after sitting we were not able to place an order for 20 mins straight. Heck they didn t even serve water. It was not busy when we came and a table that came after us was attended to while we were completely ignored. That is messed up. Literally made me and my wife feel like we weren t welcomed at all. So we left with a bitter experience. Will not be returning.

Salty, less expensive, takeaway box is small

Really good for those looking for a quiet resataurant with good vibes. The ramen here is fire and is served by great staff..

Its a restaurant that has nothing to fault except for the salty ramen.

Visited weekday lunch. Wasnt busy at all. Friendly server, taste was as expected ramen taste. but service speed was extremely slow. Appitizer Karaage served almost at the end of the meal. Until they bring the fried chicken t8nthe table, there was NO explanation of delaying serving. It would be nice if they explain first.

Really good portion and not that expensive. Food was great and the dine in area is pretty. nice place for a dinner date. Keep in mind they only pretty much serve Ramen and nothing else.

Wait time too long

salty

Service was amazing

Changing review ordered spicey tantan with uber eats with extra chuchu, ended up getting 1 piece. Tried calling but wouldn t answer the phone, sorry but will never go back.

This is my favorite ramen shop its so tasty

I really enjoy their ramen. Quite substantial.

Good place for a bowl of ramen. Soup base was good and the toppings were delicious. I like the seasoning mushrooms a lot.

Simply the best!

Worst costumer service ever, how does it makes sense that on internet and the sign in store it says it closes at 22:00 but at 8:45 the servant kicked us and ***4*** more tables?? The waiter kept saying she is new and the cook Vincent told her that they need to close

Nice cold beer . Good service and awesome ramen !!

Amazing

Best ramen in richmond hill , great fast and friendly service

Ridiculously amazing food here. I ve tried 4 or 5 different places around town and this one is by far the best. Definitely recommend, especially the Shoyu and the Tonkotsu Black

Amazing Ramen. Best one ive Had.

Excellent Ramen! The pork was marinated well and had great flavour and texture.

The ramen soup base is very rich and the ingredients are very fresh. I especially like the black garlic oil soup base ramen! Highly recommended. The service is very good. The service staff are so enthusiastic every time I go there. The product is great!!!

Delicious! Cute restaurant, great service.

Salty

The most delicious ramen I ve ever eaten! You gotta come here! Service is great and also fast. Beautiful atmosphere as well. I ll be back for sure! Dietary restrictions: I had my dish with rice instead of noodles due to gluten sensitivity.

Amazing!

Really nice, clean, quaint place with excellent food. The ramen was absolutely delicious. Very generous portions too. Good service. Plenty of parking. Will recommend and return.

Yummy! The soup basic is excellent And you can choose regular or less salty too Also, they are promoting FREE Kids Meal

This place is very clean and the food is great!

The ramen was good but for the price it s a 4/5 stars for value.

The ramen was delicious! Can t go wrong with this spot!

Very tasty very good service from Frankie.

A bit salty

Great ramen

Great ramen, friendly staff, a chill atmosphere

One word TASTY

Great good great service

Sansotei is one of the best ramen places you can find in Toronto. They have a few branches and all are amazing. The price is reasonable and the staff is friendly. They serve the food relatively fast. Their chicken Karaage is one of the best ones you can find. For sure try that. Basically, everything is good and you can t go wrong in this place with all the menu options.

Love their food. Clean ramen.

I got the tonkatsu black and it was good. However the noodles were salty and heavy, I needed to drink a lot of water. Customer service was not the best. Overall good visit though.

Compared to the Sansotei in downtown Toronto, this place is way too salty. They just load the soup with salt and even if you ask for less salt, it s still really salty. The saltiness overpowers all the other rich flavors that are supposed to be in the broth, which is a shame. I typically like to drink the soup as I eat the noodles and I just can t do it with the soup here.

My favourite ramen place period. Amazing broth, amazing noodles, amazing toppings. Their quality is not always consistent and the service is forgettable sometimes.

Okayyyy but overrated

One of my fav spots

very good ramen

Really yummy Ramen! Tasty pork, delicious noodle texture!

It was just ok. I have had better elsewhere. Service was adequate.

Big Scallop tomato Ramen,

This is my favorite ramen place in the GTA. Tomato is my favorite but all the other dishes are awesome as well.. Friendly staff. Nice environment .

Noodle quality is top notch, similar to the other locations. Service is very good and decor is quite nice as well. Would highly recommend especially for a place to dine in Richmond Hill.

Always ask for less salt!! Ramen was delicious and the costomer service is amazing!!

Delicious food. I ordered Zuos most basic soy sauce Kaoqu brand. Its really good. But my wife called me Tomato. I didn t know what to eat, so I ordered tomato soup, which was delicious. I want black garlic. If you like the garlic, just dry it!!! It smells so good... Finally, the tall girl has pork bones. I think it is no different from the Japanese ones. If you eat it normally, you can try tomatoes or black garlic. Parking: many.... Kid-friendliness: Food suitable for kids but big portions

I come here at least once a week. The tonkatsu black in incredible. And Cecilia is amazing... She always remembers my order!

Ordered through Uber Eats the Tonkotsu Ramen that had 2pc chashu, green onion, egg and black fungus (what i refer to black mushroom) Noodles and requests were perfect. Tasty broth, and noodles were packed separately so they were enjoyed exactly as I prefer. Also ordered a corn croquette (it was okay) 2 pcs of mango cheesecake, 2 pcs of Yuzu cheesecake, and 2 bottles of Ramune. The cheesecake slices are on the smaller side than expected and simple as there is no sauces or fresh fruit on top however, I did not mind this for the special price I paid (BOGO). Takeout was delicious so I am willing to try in restaurant.

Noodles were delicious. I think its on par with other ramen franchises but I wish they had more spicy options. They only have 1- which we ordered spicy tantan noodles. The oil and chili powder they offer for additional spice dont do much.

I really love this place! The soup it s super delicious! 10/ 10! Thanks

Authentic Ramen

amazing service and very friendly staff :) food was very good. i wish they had a vegetarian ramen that had broth in it but i m still very happy w it h the vegetarian options. will be coming back!

Amazing ramen! Super tasty and super consistent - pleases every time. The broth is so well balanced (as opposed to other competitors in the area) that you ll be able to have it every day for weeks on end without getting sick of it. Tons of variety and different combinations of broth and ingredients. Restaurant is nicely appointed, minimalist, sophisticated. Sometimes they re understaffed, which can make it a challenge to get their attention.

This is a different style of ramen and it was full of flavor and meats. Staff is very approachable and very attentive. They have a notice on the front entrance that reads if you are hungry and cannot afford a meal, we will feed you . This won us over to come again and again.

Great ramen at a good price. Would recommend to any in the area.

Loved the Tonkotsu Black Ramen at Sansotei! The pork is well cooked, the broth is perfectly salty and the garlic oil adds the perfect level of contrast. The noodles are perfectly done and it s a pleasurable experience. Great staff as well! Parking: There s a parking lot in the plaza

Get a perfect score! Great food and friendly staff! I recommend the Tonkotsy black ramen!

There are not many items to choose from. There are very few snacks! The most important thing is that the ramen and rice are very, very, very salty. Much saltier than other ramen restaurants! After eating, I had to drink water all night to the point where I couldn t sleep!

Worst restaurant experience. We were there tonight. The restaurant wasn t busy but the service was non existent. There were 2 waitresses working. 1 girl walked by us multiple times and just kept ignoring us. After being there for over 10 minutes, I asked her to come get our order. Even after getting our food, my husband had to walk to the front to get some napkins and fork because the waitress didn t come check how we were doing. Not going back there again.

... Buy 1 get 1 free via APP.

Cheap and cheerful. My daughter and I love the ramen here. Its actually her favorite place.

Tasty Ramen and Gyoza. Good for a quick lunch.

Ive missed their Tonkotsu

TLDR: consistently have come and enjoyed their ramen. Love the atmosphere, food and service. Been coming here for months. Some days busy around dinner, others around late afternoon lunch. Staff always greeted and quick to take our order. In the Richmond hill area, it s my favourite so far. Ramen - Broth very flavourful - Thick noodles have a great chew - Marinated egg is perfect amount of cooked and flavour (as per photos) - Chashu soft and tasty Other toppings I ve had inside were also all good. I also give them props for reading review feedback. There was comment that broth was too strong and my latest visit I was asked if I wanted normal or less salty. Another was mentionivng that they were not notified about a delay in their food, for me, they came and told me they were changing their water for the noodles so it ll be a bit of a wait. For my visits, staff was attentive when requesting water, forks etc.

Honestly expected better - ramen was too salty for my taste. Gyoza was watery (idk how) but won t be returning

I ordered the Tonkotsu Black Ramen, and it was as good as I can remember ordering it from Sansotei years ago!

Best ramen in the area.

First time at this location. Restaurant is very clean, servers are very friendly and food is excellent. For sure we will be going back.

Phenomenal all around, staff is wonderful and the food is even better

Nice and clean, great food and service

My second time, very delicious Quality and portions 5/5 Customer service 5/5 Thanks... Definitely come again... Food : 5/5 |

This place is the best ramen spot in Richmond hill.

Very tasty Ramen. The broth in the spicy Ramen was creamy and the spice was just right. Staff were very helpful to this Ramen newbie. Will definitely return.

Tasty Ramen Friendly and attentive staff It would be amazing if they expand their menus items. I.e. lobster ramen

Great place to get some ramen especially over the winter time. If you are hungry, try this place. Broth is awesome.

Great food and great service. Miso Black ramen is amazing. Cheesecake is delicious.

I have been visiting sansotei since its a OG location on Dundas downtown. Since then the franchise has expanded all over the GTA. Ive been to them all ( ramen junkie). Some locations arent up to par but it isnt the case with this location. My bowl, and their addictive tonkotsu broth was fantastic. Wait staff super friendly. Highly recommend if you shopping to qwench a ramen craving.

This Sansotei location has been a regular for our family for several years. My kids love it. The food is consistently good (we usually order tonkatsu or shiso ramen, karaage) and the service is usually pretty friendly and efficient. The restaurant is tidy and organized it s pretty easy to see what s going on in the kitchen area and all looks good. We ve done a lot takeout from here during the pandemic and have found it s still tasty at home. It s easy to order online too and pick up.

We tried their veggie Ramen (the only kind they had). Taste and quality was very good however, found it little pricey for the quantity.

I had a very good experience of trying noodles at this place. Heaven! Will be coming again fir sure.

Was surprisingly good!! Great soup, very thick stock but not oily. Noodle is firm and pork slides are big and chunky and favourable. Excellent !

great Ramen Restaurant, the broth is awesome, good portion, approximately $15 each bowl

Ramen has good texture and the right amount of chewiness. Portion is rather small for the price charged. I found the broth too salty - even when I specifically asked for less salt. The pork is not as tender as Im used to....say compared to Kinton. Uodate: You can order half salt and its great!

I really like fried chicken, it wad so juicy. I had black tonkatsu Ramen. I was delicious at the start, but after I mixed the oil and broth together when i put extra noodles in, give off weird taste in mouth. I think it was it my fault for that. I tried the yuzu cheesecake, you can definitely taste yuzu in it and it so good.

Good food and a fair price, worth checking out.

So so

Very good taste especially the soup base, however, price for two people after tax is almost forty dollars.

Ordered from this place last night and I was a bit nervous if it will take good but gave it a chance. I m a very picky ramen eater so I only go To the best of the best. All I have to say is the flavours are amazing, everything was just tasty and filling. It truly reminded me of this restaurant from where I am from. Made me feel close to home. Will be ordering again for sure. Top 5 on my list so far

Very salty! I love salty food but felt overwhelmed by the ramen I had here, I could finish just half of the bowl even with some water added. However, I did enjoy the flavour and texture, and pork well cooked, just wish there wasnt so much salt.

Pricey

The taste was good. But the food took forever to prepare.

I ve had it 5 days in a row now. If that doesn t say enough, I don t know what will. Thank you for existing. p.s. Miso Black with thin noodle , with chilli oil on the side is my go-to.

Amazing food - gracious staff and a wonderful experience - my go to place now

Amazing service, taste, and quality. Blown away! Best ramen place in the GTA.

Love their tomato seafood ramen and regular ramen in chicken broth. It s expensive but the taste and noodle texture are outstanding. They aren t salty like other ramen places.

Ahh you literally have the most fire pho restaurant nearby?! But, if you were to eat here get the spicy Ramen, soo much better than the original. I ordered spicy and my friends ordered regular and theirs is just too salty for some reason while mine was FIRE ;) Edit Reponse: But, everyone else in the review said its salty. I had many Ramen even in Japan isnt even as salty as this ;/. But my was good just their regular Ramen was too salty

The tonkatsu ramen is so flavorful and aromatic. This is the best meal you can have on a cold winter day.

Poor customer service. Our ramen takeour order missed the broth. When I called to report the problem, I was put on hold for few minutes and eventually got hang up. Calling back few times after, no one picks up the phone!!

Rude staff, salty soup (Even after asking for half salt) and frozen dumplings.

Ample free parking, accessible, great alternative dining choice if food court at The Hillcrest Mall is not your preference. Rich tomato broth with scallops, tasty and rich. Served with soft boiled egg, satisfying. Service was prompt and courteous. Kudos to operator.

All time favorite tomato soup with scallops $3 for extra one.

Great service and food tastes amazing

Naruto

Good food, thoroughly enjoyed the ramen, but the waitresses seemed inexperienced and rude almost from the get go. Was asked what we would like to order merely a few minutes after having seated. Another waitress wasnt enthusiastic and even sounded sarcastic when asked a simple question about the food and never said thanks even once. This was approximately 12:30 PM, Sunday, August 21, 2022. The restaurant wasnt even half filled at the time. The food was good, but some of the staff probably require some trainings.

Just have a horrible experience... the tiny black bowl used to hold extra noodle had residues paint materials peeling off.. Those paint residues stick to the noodles surface .... talk to mgt about it ... they dont seem to give a damx apparently they have no sense in terms of health & safety

I had spicy tan tan ramen and black tonkotsu ramen with less salt. I found it still little salty but they said i can ask for half salt next time. It was strong soup flavour great for rainy days. pork inside ramen was good and ramen noodle was cooked nicely. very clean and good service.

Great ramen shop. The broth is really great, particularly with the garlic oil.

Just so so.

Fantastic

Best ramen in town.

One of the best ramen. Fast service,

Big portions, delicious and authentic . Prices are reasonable.

Came in on a cooler day for lunch. Wonderful service and quickly seated. Menu has the perfect amount of choice. Ended with the Tonkotsu Black Ramen. Food came out quite quickly. Price is around 15$ before tax for a bowl and is fairly priced especially for the price and amount you get. Nice touch to choose between thick or thin noodles. Broth has a great taste with each ingredient complimenting themselves. The meat itself is very tender and has its own sweet seasoning to it. Highly recommend for a great ramen spot and for anyone who enjoys ramen.

Wish I can give zero star. They clearly have not enough staff working in the restaurant during dinner hour. Every table is staring at each other waiting for seating, ordering, paying. Feel sorry for the people who are working here.

Very bad experience over an hour waiting for a bowl of soup. Came before 6pm and served after an hour after multiple follow ups. I told them few tables been serve before me and my order still not ready and the answer is no idea? Another server came and approach me and ask what am i going to order I said I already have and Im waiting for almost an hour. Offer me a water but she never came back. After over an hour a kitchen guy serve my order and telling me that they made mistake and still no water given even until I finish the soup. Few customers left the table because of long wait getting their orders and it was completely ignored. Very frustrating not coming back anymore.

Ordered online. Fast service. Neatly wrapped for pick up. Worth the extra fee bucks for quality top ramen. Will return.

Good location. Been to several Sansotei locations and this one is good. Clean and great service. The ramen is always good - Tonkotsu black is always a go to for me and Id recommend it.

Tantan ! My favourite!!!!!!! service is supper friendly like always. Keep coming back once a while since the store grand opening 4 years ago!!!

Ive heard a lot of good things about Sansotei, so when I saw they finally introduced a vegetarian option, I knew I had to try it. The Mazemen was good, though it didnt really hit the spot like ramen does. It didnt come with broth and was more of a noodle dish. I liked the spice and the flavour, but there wasnt much to it. All in all, a good option to have if your friends are craving ramen, but I wouldnt recommend going out of your way for it. Also, seating was limited for larger groups, with most tables seating up to two.

Food is same as usual. I won t say it s the best ramen in town but it s acceptable. The restaurant is pretty cold and constantly have cold draft from people opening the door. Our server is polite and friendly, but we waited pretty long for food during a slow day.

Food quality has dropped from when they first opened, hope they can get back to when they first started

One of the better ramen restaurants. Broth tasted good. Service was good as staff was friendly.

should have tried the less salty version. still good!

The staff are so nice, and the food its great

I ordered from Sansotei everyday, today I ordered 2 zangi cuz one is free when over $30 via Uber eats, where is the second order? Awesome, will start to order Yokohama tomorrow. BYE.

Great ramen noodle place. Love their tonkotsu black and tomato ramen.

Very tasty (ordered spicy tantan) take out portion not big so I ordered 2 for myself.

To go meal, obviously, in lockdown times, the food quality was not affected and still delicious after the +hour drive. Will order from again! Again amazing ramen!!

This place is executing impeccable service even on the second year of lockdown. I just got my order from SkipTheDishes and everything was above and beyond. There is always a separate packaging for hot and cold items. Every main dish comes steaming hot and perfectly packed, keeping the awesome looking plate composition in your box. The food itself is on a VERY high level. Zanga Karaage and Truffle Ramen are a must try. With every bite you can admire the quality of ingredients and the skills of the chef. I decided to wait with such positive and ecstatic review untill I receive 5 deliveries from that place, and believe me, this place is a golden standard for consistency. Every time the order was perfect, without any flaws. Thanks for raising the bar and keep it up!

Location mark is not correct on the map

Very tasty ramen.

I don t write reviews often, but I had a Uber delivery today and the driver failed to deliver half of my order. I was unable to get in contact with the driver and Uber phone line was unavailable either. I was stuck at home with a crying kid and I really needed the food. I called the store and the manager offered to remake the other half and deliver the order in person. Really appreciate that level of service!

Ordered 3 TONKOTSU BLACK ramen for take out today. Only One of them has egg. Very disappointed! Need to check if egg is in box when picking up!

Great authentic Japanese ramen and sake

Best Ramen in Richmond Hill!

Best Japanese ramen I ve had in Toronto. However, the soup was salty so I d recommend you order less salty soup.

Good food, portion size is pretty good as well. Expect a salty broth if you order the regular soup and not the less salty.

Best ramen chain

Really good broth, service top notch too, very observant! Best place for ramen!

Their soup tastes better than the other locations. Their new tonkotsu + is totally a pleasant surprise. And thank you for the discount in the early pandemic for health care worker. Will be back for more delicious ramen

I frequent this place because the food is delicious. It s my go to ramen restaurant. Service is fast and great. Their washrooms are bigger than the booths. Very cozy place.

They offer a comfortable and safe dinning environment. And their ramen is as good as always.

Delicious ramen on all fronts - broth, noodles and toppings! Staff was very friendly and attentive. Surfaces sanitized promptly and all COVID-19 protocols were followed well. Will definitely be back!

Consistently good food. Welcoming service

You can enjoy Japanese quality

This is one of the best Japanese ramen place I have been to in GTA. The portion is good, the pricing is reasonable, and the staff are efficient and friendly. Incredibly modern and clean washrooms are a bonus.

Very neat restaurant serving yummy Ramen. The portion was perfect for 1 person. Their staffs were very friendly.

Excellent ramen. Good flavours and good broth. Ask for the less sodium option. Slightly less salt but no compromise on taste. Good choice if youre craving ramen. Great spot!

Best ramen I ever had. Nothing comes close

The food here is great, but there are some things you need to aware. 1: the pork is little bit cold. 2. Eggs are cold too, seems like it is already cooked and just take out from the refrigerator. 3. The slow cook wings are heated by microwave . This is ridiculous you pay for 6 for this? The soups are little bit salty and make me want to drink more water. Seems like you put lots of msg. Overall the food is delicious.

Great atmosphere with one of the best ramen Ive had. Tonkotsu or Miso Black ramens should be given a shot!

I ve been to this location 3 times so far and my experience every time has been amazing! The service is impeccable! I highly recommend eating here! Very friendly staff, very clean eating environment, and very clean washroom! The food is to die for I ve had 3 diff types of ramen so far and all three were awesome! The Gyoza dumplings are killer ! Lots of parking here and easy to find ! Def coming back

I got sick eatting zangi. It was probably undercooked.

Ramen and food was good, service questionable. I ordered a side of fried chicken and asked for mayo, the server refused to give me mayo and said the chicken is naturally seasoned and to give it a try. I was a bit taken off, but tried it without the mayo and of course, wanted mayo with it. Was not able to get his attention again to ask for the mayo. The restaurant was not busy at all. No reason for this.

Ordered the Tonkotsu Black with less salt and thick noodles. Interior was very unique and comfortable. Staff were very friendly and helpful. The broth was rich and flavourful. Pork was very tender and delicious. New favourite Ramen restaurant and will be visiting again.