SOFRAM Richmond Hill in Richmond Hill

Everything is much improved since the new ownership! The falafel was high quality: crisp on the outside without being mushy nor dry on the inside. Our server was very knowledgeable about which items are vegan. Dietary restrictions: Vegan

Always order here, excellent food!

Nice place

Very nice owner, always come here for lunch love the food

Great food, friendly and capable service, good value.

Food was great, service top. I recommend.

Great food and very tasty

The shawarma tasted boiled. The quality here really went down over the years

terrible they kicked me out for eating at a table very rude staff terrible food do not recommend

I like their shawarma s

Bland food. Terrible service. At least the place looked nice lol

Give it a try! You won t be disappointed! Good portions, well made and fresh.

Had an amazing experience at Sofram Richmond Hill. staff was friendly and attentive, and the service was quick without feeling rushed. The food was delicious. Highly recommend for a great dining experience!

Perfect

Great staff and food always do their best to make the customer happy!!

This place needs better service And servants Food

Good food, less options than I remember but great experience

Very delicious falafel with salads!

Food is pretty good in a diner atmosphere

there shawarma is ok but they mix up orders and they sneak hidden fees. P.S. do not get there hummus. overall i do not recommend eating here.

Very quiet for a Saturday lunch. We had a pide, chicken skewers entree and falafels. Great taste, made to order.

Always a great food experience here. Solid shawarma excellent pitas made fresh

Food was good but I thought it was on the pricey side.

I enjoy the food very much.

Love this place !

Its a must! One of the best mediterranean restaurants in the York and Simcoe areas!

My friend found a DEAD FLY in her caesar salad and was FULLY CHARGED for a new one. Not a good experience.

The food was splendid, especially the meat and sauces. The service was amazing and we had a great time there. Definitely coming here again!

Great food and generous portions.

expensive and quality is horrible

Excellent food, great atmosphere and service, reasonable prices. We will be back for sure :) Food

Complete ripoff if you are ordering via Uber. Food portion size is like a kids meal (even though we ordered 16 oz salad). Will never recommend to anyone!

Went to order a falafel pita just now and asked for hummus on side due to the person wants a little bit of hummus so she can put on herself and was advised $4 for a side of hummus whereas they can put the amount of hummus in a plastic container for nothing. Never ever seen this in my life. Makes me really reconsider coming back to this location

I have been to Sofram (Richmond Hill) several times now for the past several years. It still is a delicious place, great cooks, friendly staff, and casual environment. Recently, I came for my birthday lunch and pre-ordered a group meal. IT DID NOT DISAPPOINT my guests and me. Salads, appetizers, meats, breads, all brought in bowls to share and a huge charcuterie board with all the mains, fund for the eyes and a feast for the mouth. If people ask me for restaurants recommendation, I definitely mention Sofram. Hope this helps, bon appetite!

food is really good

Excellent quality food. A neighborhood gem.

The food was perfect but the staffs were so rude and bored .Even they did not say hello when you go there.I recommend delivery for eating foods.

Always have a great experience here. Staff is friendly and helpful and the food is DELICIOUS!!!

Amazing quality food every time I come to eat or order takeout. Very quick service as well

We came to celebrate my birthday with parents. We were very pleased with food and big thanks to our server Alla, she did an amazing job to feel us welcome, makes us feel to come again. Maya We had another take out sandwiches. They were so good filled up by service lady and the chicken inside was amazingly cooked. Our big thank you to both (service and kitchen sheff) Maya We had a dine in dinner today and were so pleased about food and service. Many thanks to the kitchen staff, amazing food. A couple of waiters that serving us deserve 5+* We always order from this place and service people made us feel to come back again and again. Thanks a lot. Maya

Mixed Pide was great. Friendly staff and delish food!

As a Middle Eastern chef and food critics experience ,hummus has no taste missing some main ingredients , falafel balls are raw inside not well cooked due to improper shape, proper falafel must be shaped like a donot and the reson for that is to cook properly inside out. The meat beef skewer is so rubbery And dry. The place looks clean ,nice menu beautiful oven concept nice front bar presentation, Chef must have knowledge with middle eastern food enable to have proper consistent taste for all dishes. Prices are so high compared to the food quality .

I just had the most amazing experience at Softam restaurant best Persian cuisine ever!! A true hidden gem in Richmond Hill.

If you like vegetable laffa shawarma , that the place

Great food. I will come back again!

Very good middle eastern food in North Richmond Hill. Love coming to Sofram! Food is always fresh and delicious!! Thank u!!

The food at Sofram was not only delicious but also exceptionally fresh. I have no doubt that Ill be a frequent visitor.

Overpriced and poor quality! There was a long black hair in my shawarma which was gross. They did offer a free replacement on my next order but I have no intention of ever ordering from there again.

food was great! service was 4stars out of 5

The food quality has really gone downhill and the prices just keep going up. Ive had 3 bad Shawarma in a row and wont be returning. Its really upsetting because I really used to love this place. Update: the manager personally comped my meal and recommended the times to order. Just finished eating and it was phenomenal, thank you sofram for your professional and helpful staff.

Bad customer service

Good food Large portions Food

Ordered a lamb 2 skewer dinner. The cut of the meat was extremely tough. The pieces were very small. The quantity is small. I have frequented this restaurant before and it never used to be like this. Maybe it is shrink-flation.

Food is great and lovely atmosphere. We visited for Sunday lunch and service was great.

Customer service very bad, not very courteous and rude activity.

Amazing takeout service

Amazing service with takeout verry friendly staff

Ordered online and received an email to pickup my food. So I got to the restaurant in 15 mins and they said order wasn t ready. I waited another 30 minutes for my food as I sat there. They were SO INCREDIBLY slow! Will never go here again. It s a shame because the food was good but poor customer service takes the cake.

We picked up take out from our me business owner to another charging $1.50 for extra salad dressing and $2.00 for this and $1.00 for I can see why on a Saturday night you have know body in the restaurant. The $1.50 that you tried charging me and my family and friends will cost you much more in lost business that what you would have made from charging charging charging. I do not recommend this establishment to anybody. We will see your demize.

Best spot ever! Amazing take out experience, we ordered charcoal Rib Steak dinners. Meat was so JUICY, fresh, their side orders, salads, turkish bread was so delicious and FRESH!! Take out staff was very helpful and very polite. We had few questions regarding food as one of our family member has allergies and we could not decide what to get and girls were so helpful. Amazing customers service, price match the portions. Definitely recommend this restaurant. You wont be disappointed. We will come next time for sure and now on thats our favorite place to go.

The kebabs was good and better than other turkish places I tried, but the rice quality was not acceptable, and prices are high.

We order from here every once in a while and the food is always good, so I decided to cater my daughters birthday party yesterday and they did not disappoint! Everyone was impressed with the food! The chicken was so juicy, the rice and potatoes were devine and the dips were so creamy and delicious! Whoever was cooking on Feb 3 did a fantastic job!

Good food

I haven t eaten at Sofram RH in years but it was convenient so I decided to go for it. I was getting nails done in plaza. I ordered a chicken breast laffa. My daughter the shawarma dinner. The food was delicious freshly cooked. The shawarma seasoning was next level. The laffa bread was thin which personally I like and the sandwich was filled with fresh veggies although it got soggy too quickly. My daughter s meal came with two freshly baked pita breads. A lovely addition much nicer than the packaged pitas. While I was waiting for my order I overheard them preparing a gluten free order and was super impressed with the level of care they were taking. I won t wait long to order again. Also, as I was there doing take out they let me be specific about what I wanted in laffa and were generous with toppings without me having to ask. Great customer service. I didn t see restaurants atmosphere but take out area was clean and well organized. Dietary restrictions: They carefully packed a gluten free order. I have dairy allergies that would make me comfortable ordering delivery

Great tasting fresh food and with a quick online pickup option as well. We go there weekly! Would definitely recommend!

I ve been coming here for years and love the food. I d definitely recommend the shawarma on laffa bread with the eggplant dip!

Ordered the 8-10 person platter. They made a mistake on it and fixed the problem and delivered an another tray. Thank you John for taking care of us. Excellent food and amazing service.

Chicken and salad dressing are delicious! We have ordered from them consistently for large family functions and it is always good!

Great portions and tasty schnitzel loved the bread it came with.

Takeout server was extremely rude and rushing the customer through when selecting toppings and said why did you get in line if you didn t know what you want. Won t be returning there again.

I wish I could have zero stars...horrible experience. Come here if you want attitude. Their website says that they work till 9 pm. I called them the day before to make a reservation, but they told me that I could come any time. So when we arrived, we were met with a guilt trip, rolled eyes and heavy sighs: they were closing in 15 minutes! I found it completely unacceptable: they should have told me when I called them that they were planning to close earlier that day. On the top of that, the waitress told us that we still had 15 minutes to enjoy our dinner. Will never return. Terrible attitude to customers. Save your money and dont go there.

Fabulous staff! Very clean and welcoming. Delicious fresh salads and hot food! I love the mango chicken salad! BEST perogies! Yummy shwarma dinner! Lots of food options.

Reasonable food but expensive, nothing really original. There are better places so wont be going here any more.

Delicious and great food

One of the best Mediterranean cuisine

Clean, friendly service

The best one out of the brand s locations! Always fresh and great Recommended dishes

The worst food taste & quality never go there again

A hidden gem in Richmond Hill. The restaurant is comfortable, inviting and the service is excellent. The servers are friendly and they make excellent recommendations. I had the chicken lentils soup with lamb SHWARMA on laffa. It was so yummy. Some restaurants use a lot of fillers and try to cut corners. Sofram gives good portions and the food is delicious. The chicken schnitzel is incredible and is bigger than the plate itself! This is definitely a restaurant worth checking out. You will be satisfied.

Good place ,good food to enjoy

Fast, fresh, friendly and delicious. Consistently excellent. One of our favourite places to eat in or take out.

Everything is delicious and I can say that it is one of the best Turkish restaurants, the taste of lahmacun is still on my palate, thank you very much Sofram family

Pita was great

it was amazing food definitely Ill be here again

Amazing service. Fresh food. Reasonable prices. Our waiter Nadir was fantastic. Short wait time for food. Their Greek salad dressing is the best! Their menu has been updated, more delicious turkish dishes.

Parking: Lots of parking

Thank you for your Great service Food : 5/5

A hidden gem! Amazing service and food ! Loved this place. Nadir served us and was so friendly and attentive. Will be coming back and highly recommend.

Great place to eat, food and service topnotch!

Food was amazing, staff was great. Restaurant feels a little cramped. But thats just the nature of its Plaza location. Love this place, highly recommend.

Ordered Sofram to celebrate a special occasion and couldnt be any happier with our choice. Food was so delicious and fresh , and lots of variety. Pide was so flavourful, meat tender and really tasty. Cant wait for our next great meal from this wonderful restaurant!

Havent been there for many years. The service was phenomenal! Portions are large. The bread is sooooo good. Food was delicious. Will for sure go again

Absolutely delicious food, fresh, well seasoned and nicely presented! A full experience to all your senses. The service was quick, friendly and delightful, I will definitely return, perfect place to celebrate any of your special days...great variety on food, fresh and tasty and with very nice service, what else can you possibly ask for???

Been coming here for a while. Good is great, nice authentic Mediterranean food close to home.

Very good food. Nice local atmosphere. Greek salad was very fresh and vegetables with lamb was cooked perfectly.

Ingredients Quality Food Taste Price Cleanliness Atmosphere Team Members Surprisingly, (in my experience) everyone knows what to do in this restaurant this is not a familiar sight for Canada, especially for restaurant staff Special thanks to Nadir and Maya , welcoming and helpful friends.

Very rush bad service

Love the new menu. Going back soon. Food

great taste great service. i will come again soon

Nice patio. Amazing drink and very delicious food. Nader took care of us and he was patient enough to explain about the menu. Definitely going to come back again

Has been my families go to place for a delicious meal for the last four years. Recently management must of changed because its new staff and new menus. The quality of the food is great and always has been. Service was beyond slow or under staffed. Our order was not taken for 40 minutes. Food took another 30-40 minutes even though shawarma is already cooked and ready. Appetizers came with the main meal so its not really an appetizer. At least they invested into the patio? Last time going to this location.

Food was outstanding! You need to come hungry, their portions are very generous. The staff go out of their way to make sure you have everything you need. Highly recommend their baba Ganoush and their spinach, red garlic potatoes and feta pide. Vegetarian options: Many vegetarian options.

W celebrated a BD yesterday. The Service was not 5*, was 6*. The food and everything around was top notch as well. Well come back, and soon!

The staff are great and friendly, the atmospher is great and the outside patio is beautiful however the food quality can be greatly improved.

I would like to thank Nadir and the employees at Sofram for helping me host a wonderful retirement event on their beautiful patio. The team went above and beyond to make the space comfortable for our group. They were attentive to the guests and made us feel at home. The food was delicious. Nadir went above and beyond to help make this a relaxing and fun afternoon.

Nathan and the staff at this restaurant were professional, polite and customer service focused. Our food was warm and delicious, highly recommend!

We were a party of 5 and we ate on the patio. It was a lovely night and the service was excellent. The food was delicious and ambience perfect! Thank you for a beating evening!

Delicious food! The eggplant dip should win an award!

Most expensive and unprofessional service

Extra tips requested,

Very tasty

Very poor quality food now and customer service, dont waste your money...

Food not bad, however its so expensive for the portion .

Who thinks its acceptable that your wrap falls apart before you bite it? I live 700m away and drive... There wasnt time for it to ger soggy. The girl at the front is a poor representation of what any business would want

The service is good and friendly from the waitress. everything else is beyond horrible. Its sad when you go to a restaurant and the only good thing they have is the beer. The meat is not fresh at all

All good

We had a private party at Sofram Richmond hill. We were beyond happy with our experience there. The staff was incredible. The food delicious, and all our guests were so happy with their experience that evening. They really do go above and beyond to make sure you are happy. Thank you Hidar and the whole staff for making our evening so delightful.

amazing service and food thank you will diffently be back Food : 4/5

Horrible experience! A very quiet depressing atmosphere. Took the server a while to come take our order and the food was awful. Had to Send the lamb back as it wasn t cooked and the server did nothing to remedy the situation. Not sure how this place is open.

good food

Great food at reasonable prices. Truly a hidden gem

> Dinner was catered by Sofram for a school function, and it was absolutely amazing, the principal and staff members were extremely satisfied with everything and the amount of food that was prepared, thank you so very much again for everything and the amazing customer service your staff provided!! :))

To be honest the last time I was at this location before covid, the experience was excellent. So we decided to return. This time around, the experience was very different, service was sub par, tables and seating dirty, not wiped crumbs and food debris every where. Side plates had a film on them, possibly the dishwasher was not working properly? Warm tap water poured table side, had to ask for ice for our drinks! Portions were nothing like the photos on the menu, very small especially the piedes. The dips were just slapped onto a plate, with the whole spoon buried into it, no presentation at all! We ordered a Greek salad, it was very small, four cherry tomatoes, five pieces of cucumber, maybe seven olives, and the lettuce warm and wet iceberg lettuce with maybe a table spoon of poor quality feta cheese all of this $14.99! it was no bigger than a small side salad you would get anywhere else. Chicken skewers small, cold and bland, both the white and dark meat. The beef skewer, tough and dry! The whole experience was unsatisfactory.....I would not recommend this over priced and under serviced restaurant. I gave it one star, because I had too! In order to leave a review. Or else I would have not.

Very delicious

the best food Ive eaten in Toronto

Delightful experience, pleasantly surprised by the tastes. The bread is divine and the ingredients fresh.

One of our go to places. Great food, friendly service, love it here Update October 2023 : still fantastic!!! Food : 5/5

We were on the patio enjoying the last of the beautiful weather which was accompanied by great service and even greater food. Definitely worth coming by and having a good meal and a good time. We had Adana and Lamb skewers both were amazing!!

I ordered pide and quality was not good. Also we ordered wrap which they didnt wrap properly. Never go again

Great food and friendly service.

My family orders from here, not very often due to the higher prices but when we do, it s usually very good. We ordered a large mango salad today and though the salad and chicken were good, finding 2 lettuce butts in it. Needless to say, for a higher end establishment charging almost $30 for a salad, the attention to detail and execution has to be better. It ll be a while before we order from here again.

Just had catering from Sofram. Ordered the charcoal combo #2. It was incredible. The meat was juicy and seasoned well. The lamb tas kebab was so delicious i have never tasted anything like it.

It s been years since I ate at Sofram and omg I ve been totally missing out. The food here is over the top fresh and full of deliciousness. My favourite was the hot mushrooms on hummus. We will be back soon Thank you for the amazing food and top service

Excellent food , Employees are always smiling.

I had a great experience at SOFRAM. Their charcoal menu is awesome. The food is delicious and tasty and the service is fast and friendly. Thanks to Karina she is very nice and good recommendations from her.

Ive been comimg here for over 10 years. Chicken shwarma wrap on their oven bake Lafa bread is amazing. Sasha is a delightful server!

This is my go-to place mediterranean cuisine. Fell in love with their fried eggplant ever since I tried it. They make their garlic sauce in-house too, which is the best garlic sauce Ive ever had. The staffs are super friendly too, really love the whole atmosphere. If you want to grab a quick lunch, strongly recommend their chicken sharama with pita, its a really good portion thatll strive you through the day

This is my go to for take out. Always fresh, delicious and reasonably priced. The staff are always friendly and helpful. Highly recommend.

Food and service was amazing .

We have been regularly ordering every Friday night since pre Covid. When we have guests, the first thing we think of is ordering from Sofram North. The food is exceptional as is the customer service. It is always a great pleasure and a guaranteed food feast.

The place is great, the food is awesome. Everything is just great!!!

We decided to try Sofram a second time since our first experience with the food was not the best. To our surprise, their food is so good this time. We had their Chicken Shawarma and Chicken Kabob in a Pita. What a great lunch.

Very good restaurant

I really love the fried eggplant in their pita shawarma sandwiches!!! Best ever!

We order laffa sandwiches for takeout. Super easy to order online. They are giant and really well priced. Filled to the brim with meat and salads. The eggplant salad and beet salad are so good. Just make the sandwich leak. Wish it came on the side. But definitely our go to spot for laffa! Ive tried other places and will be sticking to sofram as our go to spot. Ive done dine in once on the patio. Large space both inside and out.

Very delicious food I love it

Flew in from Berlin this week and had to give this location a try. Their new menu was amazing, the best food I ve had through my stay here. Definitely going to visit again!!

Always the best and freshly prepared food. Its on of the few places that home cooks everything and the food always tastes great. Been going here for years. Karina is the best.

The food was good. We ordered Greek salad, mixed Pide, and fried calamari. The Pide was the main dish, but they brought it before fried calamari (as appetizer). Food

this place has a really clean environment and the service here is amazing. i love the waiters and waitresses because they always check up on you and make sure everything is alright. all in all this place is a very good place to eat and i enjoyed it

Ordered the combo #2 from the charcoal grilled menu. Perfect amount of food and it was delicious. All proteins were cooked perfectly. Chicken was juicy and tender. Lamb chops were seasoned well. Great food and the staff was lovely.

Tried it again, but didn t chance delivery. Food was good except the mushroom salad has been way better in the past. This time was literally 60% celery with some carrots and a few mushrooms tossed in, but I think it just needed to be stirred more. Even the spices were a bit concentrated in spots so I think it was just an unfortunate scoop. Only annoying thing is this is the 3rd time I ve paid extra to upgrade everything to laffa and still gotten pita. I think I m truly done this time unfortunately. I must say though, their fried eggplant and salad dressing is really good. We did have a hot sauce lose its lid and the chicken was leaking everywhere. Maybe a small suggestion for the sauces is to get tiny bags for just those and make sure they re stacked vs tossing them in the same bag as the food. That could happen anywhere really, but I think you can prevent the sauces from opening at least. There s just too many inconsistencies to keep going back at this point, which is sad because honestly I think restate struggling since Covid so I m sure it s hard. The only consistent thing here is the miserable staff and poor service. I don t think any of them know how to smile. That aside, the food is either incredibly good or bloody awful. Tonight was brutal. Ordered delivery took 1hr 20 min to get here (I live 10 min drive during rush hour in a snow storm and that s being generous). The 4-salad combo was a joke how small it was. Each salad portion is double the size in the 6-salad combo. Had I known I never would ve gotten it. I assumed the portions of each salad were the same, just fewer salads; I couldn t have been more wrong. The hot food was cold, the cold salads were warm; clearly the order had been sitting out a very long time. Everything was bland and disappointing. Asked for contactless delivery and to please not ring the doorbell because we have security cameras (so we know when they arrive) and 2 dogs that bark . We were already starving and not impressed and had to call to find out where our food was after 75 minutes. Delivery guy moved like a sloth, bothersome considering how late he was and the fact we had to call (and that seemed to annoy the women who took the call). Then what does he do? Ring the doorbell! This was a ridiculously overpriced, horrible (birthday) dinner. Too much of a gamble eating here, I think I ve just ordered my last. This place used to be amazing and always packed (as Sofra), then the food suddnely went WAY downhill like the flip of a switch so we stopped going. They changed it to Sofram and we decided to give it another chance. Same damn thing! Started out AMAZING and now again it s gone way downhill so suddenly. It s way too expensive to take the risk, since you never know which end of the spectrum you re going to get. Sad really, it was once our favorite restaurant for many years.

The food is excellent. We ordered combo #2, good for 5-6 people. The service is great, our waiter was very polite, went above and beyond.

Weve been coming here for years. The food is simply exceptional. What you see is what you get. The kind of food that feeds your stomach, and your soul. How they pack so much flavour into simple ingredients is astounding. And consistent, every time weve been here we get the chicken skewers. And every single time its cooked to perfection. I dont know how they get it so identical but it means we keep coming back. Ive left the best till last. These guys have the best babaganoush in the world. In. The. World. I could easily just have that and pita, but its hard when theres so many other great options on the menu. The atmosphere is unexpected in a neighborhood place like this, but on a cold winter night, its the perfect cozy corner. Or on a warm spring afternoon, the patio is perfect to eat and be merry.

Do not recommend this place at all.

Have done take out. As a vegetarian they have some great choices for me. Love the food and have returned many times.

The meats are cooked to perfection and the appetizers are delicious. Highly recommended..

Great place, great food, great atmosphere!

Incredible food and service.

We e been coming here for years. The food is wonderful especially the sandwiches on laffah. The staff is always so helpful. Vegetarian options: A great range of vegetarian options. Parking: Easy parking, all free.

Great service

Best Mediterranean food that I have had in ages! We shared the falafel combo an spinach and cheese picoe? Wow! Exceeded expectations. I really wish this restaurant was closer to home, I would be there every week.

Best Shawarma in Town!

Good food and reasonable prices. I like it !

We eat here all the time and the food is always fresh and delicious. Service is fast and friendly.

I had sofram s chicken lentil soup today and it was delicious! It came with a side of their house made bread, and it was fresh and tasty! If you ever want a good hearty soup, this is the place to go! Food

I took out 2 laffas - lamb and beef kebab. They were disaster. Laffa itself like a rubber and meat inside (both) not chewable. Never again to this place! Food

Hidden gem

Love the shawarma, come here often. Definitely recommend to visit. Also, try combos : they are delicious!