Roots Natural Kitchen in Richmond

addicted to the jefe with bbq tofu

Excellent vegan food bowls BBQ tofu with the bola rice is nice

The best bowl I have ever tried, soooo good and delicious. I tried Mayweather and I absolutely recommend it

Good stop in spot. Good choices. Pretty hip.

Manager screamed at an employee in front of everyone. I will never come back here again.

Great healthy option for fast casual dining on VCU s campus. All the ingredients are fresh and the staff are very knowledgeable.

Morgan was excellent

Morgan was kind, funny & so helpful! Made me a great salad too

Eating out these days can be so hit or miss but I really enjoyed my last visit to Roots! I will definitely be coming back as the staff was so sweet and friendly- Morgan was especially helpful.

Loved my Roots experience. I was a first time visitor and thoroughly enjoyed my meal. Love the concept! Jessica C took great care of us. She was friendly and so nice!

Roots is so good and Jessica, a manager there, always makes my bowl perfect

We love our local Roots! Their manager, Jessica, always ensures we have a pleasant experience + the food rocks!

Not only is the food great, but so is the service! One of the managers, Jessica, is always so helpful and makes the best bowls!

Morgan and team are great. Customer service is five star.

The lovely worker by the name of Morgan made me feel very welcome as soon as I entered the restaurant, the customer was great! I got the MAD bowl and the food was lovely. Thank you guys.

Great bowls, friendly service

Eat here all the time. Great dishes great prices easy to order pickup. I will say the vcu location prepares the food with a bit more flavor

They catered a meal for us at Middle Road Elementary a week ago and it was healthy and delicious!

This was my first time eating there and it was amazing. I also had them cater to our school for the beginning of the year. If you haven t had the food you are missing out.

If you haven t been to Roots, you re truly missing out. The food was FANTASTIC!

Haven t had Roots since college at VCU and was so excited to hear it was being catered at my elementary school during our work week - everything from start to finish was wonderful!

Good place!

Quality YUMMYNESS & DR APPROVED! Fast, friendly service!!

My food is normally good & fresh! But today there s was 3 pieces of long hair in my bowl & I called the restaurant to let them know what I had order to check so they can clean that hair out! But no answer

Created my own bowl. Great vegan options. Delicious and wholesome. Great service.

As a frequent fast casual diner,I always find myself looking for healthy-leaning new options. Luckily, I stumbled across Roots while in RVA the other day! They offer tasty, healthy, creative bowls at typical prices. Fast, friendly service, too! I ordered the Mad Bowl, which I would happily order again.

Great service, there are so many options and multiple tofu options as well!!!! Plant based options are endless a great stop for sure!!!!

I didnt know about it, now its on my favorite list

I dont recommend eating there, the tables are too dirty and there is too much noise. The people working throw and throw bowls and utensils. A person with ADHD runs away

Mmm...so good!

Ordered the El Jefe and learned it was no avocado. And still had to pay full price what kinda business is this. But if I added to my order I would be charged come on do better

Try the Talladega dish, it was fantastic it is my new favorite dish from ROOT Kitchen.

This was my first experince at roots, and I loved the combo I wound up creating, my partner was not as excited about his. The service is what you expect in basic decency, but I was a little overstimulated sitting inside with all the noise and no sound deadening furniture, and large windows right on a busy street corner. Just a friendly tip for those sensitive to stimuli, get it to-go! (Also hard to find parking)

My favorites El Jefe, Pesto Caesar, and Mayweather. I enjoy the teas - Hibiscus Green Tea. The place on Grace has a calm and soothing atmosphere. They can accommodate large group seating. We had 8 people for early dinner after graduation. We also live walking distance so it s one of our go to places to dine or pickup.

Excellent quality and large portions. New favorite healthy spot.

Claimed they had a gift card waiting for us on two different occasions to sponsor our event. We advertised for them then they never provided one. Not trustworthy people.

This place is amazing I say.. the roots app didnt work so the employee did what she could to satisfy my order with a good discount because I always order online & just pick it up. Thank you roots will be coming back.... AGAIN

I love the food here. Its so fresh. I always get the pesto Caesar. Its just that good. The bowls are so big I can get 2 lunches out of them. And whats also great is that kids eat free!

Nice food spot but unfortunately got Food poisoning after my last meal this past Saturday and ended up in the hospital an hour later, will not be coming back. Don t know what caused it but i got a chicken bowl with brown rice, spring mix, onions, cheese and chicken.

Their food is always good and I really liked them, but they ve messed up my Uber order 3x now, leaving out the bbq tofu, and marinated mushrooms ($4 each) and gave me literally 1 grape tomato this time. Not sure what s going on, but I would not order delivery from them, unless you want to write a complaint to Uber and only get partially refunded I guess because they remembered to give me spinach onions, black beans, and corn.

Allow 2 hours for delivery. Love the bowls. Hate the awful delivery time

Ordered ahead and still waited 20 minutes for my food. I watched 30+ people get in line and get their food. gave my name 5 times to staff, they lost my order, told me it would be out in a moment, and still took forever. The food is good but don t ever pay ahead.

I went in the store to place a takeout order. I placed my first order then inquired if childs portions were available since none was displayed on the menu. I was told yes by the first associate, but the child had to be present even though it was a takeout order. I stated that it wasnt for a child but for my bed ridden 80 year old mother who couldnt possibly eat that much food. A second associate stated that childs portions were only for children. I was very disappointed for Mom, but find it ridiculous that a restaurant would exhibit age discrimination. Either you want to make a sale or not. Your sales policy definitely needs to be updated.

Vegetarian options: I m vegan so they had many vegan options for the custom bowl. Food

I had placed an online order to pick up in the store. When I arrived the order was very messed up and they offered to re-make my order. The re-make came back with the same issue as before. The manager then stepped in and made the bowls herself and gave us a store gift card for the trouble. Food was absolutely delicious and I really appreciated the effort that went into making things right. I will definitely return because I know I will be taken care of. Thank you!

I went to Roots on January 10 to pick up an order I placed online. Pickup time was 1:45. I waited for 15 minutes and asked the person at the register to cancel my order because I was running late for my appointment. He wrote down my order number and said he was going to cancel. I just checked my bank account and the money was taken out of my account for a salad I never picked up. There were customers before me waiting for 30-45 minutes for app orders while walk-ins were in and out in five minutes. If there is a delay in the online order pick up time, something needs to be done to not keep customers waiting so long. As much as I love Roots, I will never return to this location.

Good healthy food that I didn t mind paying for. I could have done without the selection of foul language music playing loudly the entire time I sat and ate with my kids.

Worst salad I ve ever had half scoops of protein, asked for the house spring mix or romaine mix gave me only spinach but forgivable, I asked for some tahini lemon and got nothing literally watched the worker give my bowl a half shot of dressing and the icing on the cake was the girl had these big headphones on so she couldn t hear me ask for my sides but chose to talk over me when I asked a question to tell me the 65 cent addition per side whatever man get ya stuff straight guys it s a kitchen. As a cook personally I d never go back

We ve driven by a few times and mentioned to one another that we d like to try it, but live on South Side and just keep not doing it. We ve looked at ordering and just haven t because of cost, etc. Finally bit the bullet and are sad we waited so long! Our dinner was fresh and delicious, and worth every penny! You re not paying what seems like almost a lot for a meagre portion - it s enough for 2 meals and it s so, so good. We re more than pleasantly surprised - we re delighted. We ll be coming back, and soon. Vegetarian options: Not just your regular veggies - the tofu was amazing. Dietary restrictions: Their allergy listing is comprehensive and awesome. Their website interface made it so easy to see what we could and could not have. Wonderful!

Place was strangely humid inside, like a jungle. Food was good.

I love this place but the portions are absolutely ridiculous. So much so I was paying for extra chicken but I swear I m still getting the same amount. Picture below is what $4 of extra chicken looks like.

Need to revise the music level and selection (too loud). The smoke extractor needs to be fixed, ASAP.

Great and healthy options!

All Good Needs Mint Tea. Food

Food was fresh and good taste

This spot had the quick fresh healthy fix I needed after a day at the museum...... I was uncomfortable with the homeless guy asking me for money while I ate.

Perfect, professional, friendly

Healthy & tasty!

This location is trash went down terribly over the years. It s as if they hire anyone that can breathe and that s the only qualification to get hired. No people skills whatsoever no matter how polite I ve been to most of the workers they are nasty and have no integrity with your food. I saw one guy dropped tofu on the line and put it right back in the tofu container instead of in the trash. Then I had someone assist me with my bowl and I told her that there was something in the bowl she was about to use and she confirmed that there was something in the bowl. Instead of giving me a new bowl, she proceeded to take the item out of the bowl and continued to use it. My thing is if they were on the other side they wouldn t want to eat it, so treat people the way you would want your food handled. There was one man working there that was kind enough to provide me with rice like I requested after the girl that was assisting me gave me a half a scoop of rice for my bowl. No worries though I learned my lesson will not return.

The BEST salad/grain bowl I ve ever had. Great ingredients and options, large portion sizes, and friendly staff.

Favorite grain bowls hands down

Very tasty and healthy option.

Overpriced and honestly not great quality

Very good food.

Ordered through Uber Eats to the hotel I was staying at. Quick prep and delivery. Minus one star bc I ordered a strawberry dragonfruit Roots tea and got a can of spindrift sparkling water I paid for the tea, if the were out and needed to substitute they could have called me and I would have just cancelled the drink order. Their Mayweather salad is really flavorful tho so overall I m happy just don t make assumptions on substitutions. Vegetarian options: Tofu and bulgar both good

Truly appreciate the healthy and vegan food options. Had the build your own barbeque tufu salad and it was really delicious. The portions are good and price is reasonable.( As an update to my review there is instore seating/dining )

Love the make your own salad they have more going special you pay for your salad in your child gets their small kids salad for free thats a bargain you can also save a little money in your pockets

I would love to rate this place a full 5 stars, however, the employees never fail to make you feel rushed and unwanted as a guest. The food quality itself is always great and the options are endless, never any troubles there!

Good fresh food

Good chicken bowls and salads cool server. I probably will go back. I just didnt like the tea

Wonderful food, and they didnt rush me because it was my first time going.

Every time when I come to this location, there is always hair in my bowls I do not recommend anybody to come here

Wonderful, filling bowls! Vegetarian options: Love the vegan options and they are clearly labeled Food : 5/5 |

First off- I got the Mad Bowl and it was absolutely delicious. My only complaint about the food was that the mushrooms were very gritty and sometimes hurt the teeth, which tells me they might not have been washed thoroughly. Notice that even so I rated 4 stars because the food is that dang good. The service was alright, but at the end of the line with the proteins, the people making my food were talking to each other and just holding my food doing nothing/moving slowly so I just had to awkwardly wait for them to finish my bowl while they nonchalantly chatted. Overall though, good experience and definitely will be back.

Good

Love the food but they dont let you get a dang kids bowl unless your kid is with you? Why cant I get a kids bowl exactly? Thats ridiculous. Yall messed up

I m a long time roots natural kitchen fan from Blacksburg VA, but this location is just awful. The 3 times I ve ordered from here my bowls have been so poorly mixed. I order 2 el jefe bowls and they looks like different meals entirely (see below). What a shame.

Immaculate customer service and my order is always ready when I walk in ! What more can you ask for?

I wrote my original review 6 months ago I now have to revise it due to repeated incomplete orders and then blaming Urber Eats. Duh they are not the ones filling the order! The salads are good so the two stars.. What does remain of my original review is the totally disinterested and miserable staff which makes me better understand why orders are incomplete. No thanks Root Kitchen

This location consistently misses the mark. Each time I order from here they either get my order wrong or the ingredients don t taste fresh. I love Roots and try to order from the West Broad location whenever possible. Today I spent $20 on a salad for it to be wrong again.

First time eating there a friend recommended it, I must say the food was great and the service was top notch it a healthy version of chipotle

Like a healthy chipotle really good, my husband asks to come back here all the time. It s pricey, but the quality of food you get seems worth it. Their homemade drinks are good, and we don t have kids but kids eat free is awesome!

Good food when you can ACTUALLY ORDER ANYTHING. Their app does not work at all, their website is like flipping a coin, and doordash charges way more than theyre worth: over $30 a bowl! The app and online issues have been going on for over 3 months now. They obviously do not care about the inconveniences caused to their customers, so, what is the point in continuing to support them? Also went inside once, and every single person behind the counter looked like they would mug you. Doesnt sound like a great place to work OR buy from if they dont care about their employees or their customers!!

A bit of a mix up through the online order, but the customer service was 15/10 extremely helpful. 10/10 definitely recommend this place

Their food is amazing when they get it right. Just pre-ordered and got the smallest serving of cold chicken I ve ever received disappointing quality control.

I thought Roots would for sure be more expensive than Cava, but it wasnt, and also gave me more food than Cava did. I also wasnt expecting it to be very tasty, being a health-minded restaurant, but it delivered on that front too! I definitely wish I hadnt judged this place poorly when I first got to Richmond, because Ive been missing out on some good food this whole time. Staff were super nice, even when I was awkward. Shoutout to the workers here :)

I dont normally like healthy food like this but I tried it because they offer kids eat free bowls everyday and Im really glad I did. Everything Ive had has been so good and the portions are very big. Highly recommend.

The boss!

Roots used to be fantastic but lately there is an issue getting orders right. For some reason requesting dressing on the side means your salad will come with tons dressing on it. Due to this happening 5+ times I can t justify ordering from roots anymore. Very disappointed VCU s Roots has gone downhill.

Cute little place with a good amount of options for everyone!

Its delicious. I get two meals out of one bowl. 20% off for the Richmond locations when you wear Black & Gold on Wednesday too!

I know it s chain but it was great! A healthy, quick and tasty place to eat near campus. A little pricey for fast food but great quality so it balances it out.

Good for you food.

LOVE IT...WILL BE GOING BACK REAL SOON.

Me and my friends are addicted to their salads now (Specially El Jeffe). No one can beat their healthy and flavorful bowls in VA. Great friendly staff and they never disappoint! - Keep up the great work Roots team!

Awesome place!! Great people. Very enthusiastic crew. Good food :)

First time going there...Service was great! I got El Jefe and it was really good. You just have to be really hungry because its a lot of food. Parking is challenging so it will be a while before I can go back. Hope to see you soon...

West Grace Street Roots is amazing! So convenient with online orders or walk-in, and the staff is always accommodating and welcoming. I have never had a bad bowl from Roots, and I stand by that as someone who eats it at least 2-3 times a week. Easily my favorite place to order pick-up from because of the amount of time and effort they put into making sure your bowl ends up exactly as you want it to be.

Very good ! I took the El Jefe with BBQ Tofu. So yummy. The service was quick and easy. I recommend.

The food will bring you back to life ! Refreshing ingredients, friendly staff. Food is always on time. Ive never had a bad experience with Roots and Im a repeating and frequent customer

ordered the el jefe. absolutely amazing.

F^*kin delicious

2 out of 6 workers were glad to be working, 1 woman sweeping looked at my wife sideways?? Cashier and bowl maker were top notch. One guy refused to give us the chicken so another had too. Grilled chicken was spicy, sauces were watered down. Hope they are better before 7pm

Always ALWAYS ALWAYS so freaking good. I get the Mad Bowl everytime, the flavors of each ingredient perfectly complements each bite of the blend. Will be coming back to this place alot.

Amazing healthy food that taste great with Amazing customer service!!!!!!!

I dream of the next time I eat roots... I go to school 2 hours away and try to come everytime Im home. Love this place.

Okay, so this spot truly is a gem! Definitely the best Salad Spot that Ive found this far in Virginia! Just the right amount of choices so you dont get overwhelmed; but also the option to create your own! The portion size is very generous as well. I will definitely be back!

Awesome great tasting and healthy alternative food . I chose el jefe and it was great ! Thanks ! Came back for a group takeout order and an associate named Lauryn when above and beyond taking my order , preparing all our bowls with names on them packed and place them on a great bag with a fantastic personality and a beautiful smile . Thank you so much Lauryn ! The bowls as always where amazing with delicious sauces .

The wifey has gotten food for us here a few times. I went with her this time and got to select my own ingredients for my bowl. Delicious!!!

This is now one of my favorite places. I was visiting from Chesapeake and was blown away by the food! Super easy ordering and pickup too. Definitely need one of these in Hampton Roads.

Absolutely delicious! Wish there was one in Tysons area

Love the salads. Nice staff. The parking is horrible.

so so good. The Boss bowl 10/10.

El Jefe is the jam! Delicious, balanced flavors, and will fill you up all day. 10/10

We used to love this place. .laid off a few months went back and food went to waste in fridge

First time there, employees were not at all interested in assisting. A lot of money later, bowl is a sloppy mess way too much tofu just dumped in and my food is inedible. Avocado is hard not even close to being ready to eat.

My best ever.. keep it up.

Ive been getting salads here weekly for a couple years and they never disappointed. I moved from DC before the pandemic and thought Id never have a Sweet Green like experience again... Fortunately, Roots Natural Kitchen has more than filled that void. My two go tos - The Pesto Caesar and the El Jefe.

Great food and friendly staff. One of the more fresher Roots I ve been to.

My first time ever. Ordered a pesto Caesar salad with lime cilantro dressing. Omg absolutely delicious. Will order again

I like the food and theyre clean,, but it seems they dont have a standard amount for the regular and extra chicken! I payed for extra chicken and this is what I got! They always use the same spoon for the sweet potato! And it always stick all the potato inside the spoon! I didnt get any sweet potato lol I tried Cava they at least have sense when I pay extra on that place.

We had a good experience here. Came at a slow time between lunch and dinner and the staff was friendly and attentive. They made good suggestions and provided a good service. This place reminded me of Sweetgreen but with a smaller menu selection. The portions are generous, especially when it comes to their proteins. Very good overall.

Love the Southern, always hits the spot

Amazing food!

Good root vegetables

Been going in for the Mayweather once in a while, and the quality of the medley of sweet potato, beets, avocado, chicken and feta cheese is crazy good. All lathered in lemon tahini and pesto. Impressed with this place and looking forward to trying other items on their extensive menu of odd salads.

I m wondering if they do a decreased portion for Uber eats orders or they decreased it because of inflation. I remember the bowls being completely filled to the brim. Now it s barely half full. This is not enough for $15.

So many options to pick from! Healthy and delicious

Delicious, but a bit too expensive. Cava, Chopt and Mezeh all have similar setups and cost less. The drink prices are really stupid. $18 for a Balboa and a drink.

great food, short lines, great atmosphere- nuff said!

I had never heard of Roots before but today it was catered to our office and I was blown away (several of us were) by how delicious and fresh the food was! My only regret is that I didn t know about this place sooner! This will now be my new favorite lunch order! So so SO good! Thank you!!

Once Upon A Time I Had An Issue With Requesting No Onions, And It Being An Issue With A Staff Member... (They Wanted To Just Scrape Them Out) But For Me This Is One Of The Best Salad Spots In The City, Cava Being The Other... Theyre Distinctively Different, So I Switch Up But Roots Has The Best Prices, Most Filling Salads, And Sadly The Location Hurts Them With Regards To Parking... Covid Calmed Down The VCU Police And Parking Ticketers...

Was trying to change my diet and I definitely recommend this place, this was my first order but the food was so Amazing and flavorful I don t even eat tomatoes but I m eating them now!!

I love the food especially their bowls

April 10, first eatery experience from Roots. My bowl was delicious! Prepared perfectly as ordered. My second experience April 26 was Not as appetizing! Used online app to order/pick up. Of my request I had very little spinach , the absence of the lime picked onions , maybe 4-5 craisins .. very little Ceasar dressing and lots of rice...quite dry. Wanted to enjoy but Did Not so called Feedback line to inquired if I could get a small container of the missing lime pickled onions & craisins... Was told basically that, they could not do that unless they could verify that the person who placed the ordered had an Account with them. What??? Then she asked for the phone number. My girlfriend who placed the order eats there a lot... Soo I went along with this employee (her) to see where this foolishness was going. Conveniently she started saying Ma am are you there I can t hear you and hung up. Curiously I called back... No Answer . Wow! They need to do Better.

The Southern bowl is a great dish.

THIS WAS SUCH A GREAT FIND!! One of the best salad/grain combo bowls I ve ever had! I got The Roots bowl and added pesto vinaigrette and I haven t had something taste this amazing in a long time. My sister got the Balboa and it was spectacular as well. I recommend this place to everyone for something light but filling.

Always fast and always good!

I love this place,food taste very good,and fresh!!!! Im a regular client totally satisfied.

I absolutely love this place. Every time I come to Richmond I eat here. The food is high quality, nutritious and absolutely delicious. The vibes are outstanding and the atmosphere is positive and upbeat. If you are trying to find a place for lunch, go here.

Roots is amazing, one of the best restaurants hands down. Amazing food and great people. Will always recommend this place!

This was exactly what we needed! Light, healthy, well priced, and delicious!

Got the Jefe bowl from here today. It was absolutely delicious! I initially wasnt sure about some of the ingredients (not much of an avocado fan) but didnt make any changes to the bowl and I thoroughly enjoyed it.

This was my first time but wont be the last.. So good! I love CAVA and it puts me in mind of that. My chicken bowl was delicious! The ingredients were fresh and the dressings (I tried 3) were all so good and flavourful! This will be my new go to when Im in the Richmond area!

Ordered at 2 for 2:20 pick up. Called at 2:10 to ask how I ll know when the order is ready & was told they could get it ready in 5 minutes. Waited until 2:20 anyway to give them time. Went inside & asked about my order around 2:22 & gave order number. It was announced & they must ve started making it. They made the order & put it in a shelf next to the cashier (but not in a bag) without announcing that it s ready to let me know. I had to walk up (it s now 2:30) to check if my bowl was among the others in the shelf. (There wasn t a way to stand next to shelf since it s my the drinks + other people were there). There were about 7 people waiting on the side with me who must ve ordered online but about 10 people who came in to order at the store were served smoothly & given priority & their foods were put in a bag. I guess what s the point of planning ahead, & ordering online. Or maybe online orders don t matter as much since we ve already paid for it? Interesting experience.

The BBQ tofu is to die for!

Food was outstanding! I enjoyed the Mayweather and I also had the Root Bowl both were excellent..

The Southern Bowl is just fabulous. I ll be ordering other items in the future. Flavorful and healthy!

El Jefe is amazing. Friendly staff. Super fast service. Thank you!!

Healthy food a clean environment

My favorite restaurant I love me a good bowl of fresh . You will not be disappointed

Unresponsive to online orders.

Love this place cant get enough

Very expensive for what you get. I like the fact that the food seems low in sodium. But way too much rice in your bowl to be considered healthy. I dont see a half rice option like Cava, that would be better.

Great food! Definitely worth checking out. I love healthy and delicious food!

If you like Chopt or Cava, you ll love this place. Huge portions and very tasty! Their protein options are better than the regular degular franchises because they don t skimp you and you get more for your money here.

Highly recommend! The el jefe is AMAZING

Good service, staff was vegan friendly. Good price, would highly recommend

Great

When you are in the mood for a healthy and satisfying lunch, this place brings the goods... and packs them in biodegradable containers!

Good place to eat and sit down see you enjoy your food I cant help her out of bed how to keep

I visit once or twice a week. Roots is my favorite salad place. It may be a bit pricey, but the quality ingredients and professional service are worth it.

Super great place for vegetarians! I left full and satisfied. Great combinations to try everytime.

All vegetarians dream place to be. They serve different types of Bowles per you taste and customizable per gi our taste.

1st time here, my bowl was good. Will be returning. Healthy Food.

Not a vegetarian here. Had mad bowl and husband had the southern. Tasted good. However, I thought the tofu was tough. I don t think cheese is needed in the bowls. I would have preferred the cheese to have been artichoke. Would definitely eat there again

Good food

Not cool to make people wait 45 mins in your location for their food , BUT it is some of the best food in Richmond , I d recommend y all stop using the app for orders , it makes more sense to just come in and wait in line since every time I do a mobile order I have to stand there for 30-45 mins

This place is doing it right. Go experience fresh, quality tasting food.

good food if youre into salad bowls and things of that nature. pretty quick, as well.

What a pleasant surprise! I was in the area and was looking for a FILLING plant based Sunday-afternoon meal. I ordered ahead and my order was ready when I got there. I ordered the Roots Bowl and added kale and BBQ tofu. I m extremely picky when it comes to tofu because most people don t know how to make it but I will absolutely say that it was a HIT from this place. My meal was flavorful and satisfying. Not to mention, they are VERY generous with their portions. They just earned them a reoccurring customer. 10/10.

One of favorite salad places! Great staff and very clean!

Amazing healthy bowls. Love it!!

The best salads!

Loooove the food! The BBQ tofu was simply delicious

Slowest place ever, took 45 minutes to get my online order that i placed 20 minutes before i even got there

Super delicious options, plus the bowls are large. Staff was friendly and attentive.

Order at noon for a 12:40 pickup, got there 3 minutes early and was told they were working on it. Ten minutes later checked again to the same response. Check again ten minutes later and was told they were backed up. Sat in Roots for over a half an hour before my food was given to me. The last 3 times I have been it has been a similar experience. The food is good but the customer service is seriously lacking.

Always Fresh Great tasting food!

My co-workers and I are addicted to Roots! I usually get the El Jefe. The mixture of flavors is phenomenal!!! They give you a large portion for a good price! If you dont like a lot of rice in your bowl, ask for 50/50 rice and kale.

Fresh and quality veggies in my bowl with natural chicken

My experience is summed up in: dry kale, tasteless dressing and something I could have done at home. They tried