A&W Canada in Rivière-du-Loup

From a Speed / quality / cleanliness I N C R O Y A B L E

Thanks to Alexis this evening, November 6, who was very respectful and very kind. I had a problem with 2 burgers (it wasnt the first time this happened) and he resolved my problem in a courteous manner

Good service and such a clean restaurant chain very rare well done

Wrong bread, smaller meatballs than usual, we were given paper cups while we ate there (where are the bucks Mr AetW?). No sparkling water, no little spices, very disappointing. I was hungry for a really good burger, alas, Im still hungry. They call it A&W, but I dont see any Ws, just Ls.

super service

Very good meal, uncle burger, service a little slow

Always good, good meat, good burgers

Fast service

Really bad, moldy bread on more than half, the mapaq should go for a walk before people get seriously ill, never from Aw to rivière du loup

Good quick lunch

The A&W mobile app is a disaster, the restaurant has to enter order information into their system and this causes order errors.

It does the job

Good burger

Very busy day but employees work hard to get orders out quickly! We didnt wait long! The cashier was very nice :)

Good team work, despite forgetting my order the reasonable waiting time.

15 minutes waiting in line to order, and the line only moved one customer forward. We left.

I am really disappointed with the service. We waited 20 minutes (it was 6:30 a.m. and there was NO rush) before one of the employees even gave us a look... Taking the order was excruciating, the employee whispered and raised his voice if we didnt understand not. My friend paid for her order with a $20 bill and did not receive the change because the employee had thrown away her bill. (Knowing that no one had asked for it and that she was the only one who didnt get it) We then waited another 15 minutes before getting our order even though the restaurant was almost empty. Our burgers were broken down and soaked in sauce. My friends poutine had something hard that hurt her mouth when she took a bite. It was on the evening of Wednesday June 26, 2024. In short, unpleasant, long service and a moderately good meal...

I started by going to the bathroom to wash my hands and there was no soap left in the womens room in both dispensers. There was a non-functional one in the toilet men and the other dropped a soap that looked more like water because it was so liquid. It was 6:45 p.m. and supposedly he was no longer giving frozen bucks at that time.. 4 customers later they had some. The food was ok, it tasted like A&W. Teen, puck, fries and buddy buger

Thanks to the 2 guys who closed the restaurant Sunday evening July 21!!! They took our order at 9:58 just before closing! We really thought it would be closed!! By saying thank you for that, they responded to us but thats normal, it makes us happy, its our job! Wow these guys...thumbs up 5 stars for you guys!

Its been several times that Im alone at the drive-thru the time before I get a very long response and even if Im alone they ask me to go further so as not to exceed their time limit at the drive-thru on their counter

Unclean place The windows and tables were dirty. A little disappointed

Fairly fast service, clean places Vegetarian options: Beyond Burger... Parking: Plenty of parking available Kid-friendliness: Yes, high chairs on site.

Tasty French onion and the chicken in my chubby was dry, overdone for a long time. Ive been very disappointed twice in 1 year and I wont set foot again for a while

I ordered 2 grand papa burgers on April 21, 2024 with bacon and tomato salad without pickles and 2 fries and liqueurs it cost me $40 I did not receive my order I did not receive any of that they did not never tasted what I had ordered and of course they had the pickles on the other hand and I can tell you that it didnt last very long the service was lousy they spoiled my food everything was upside down in the bag they have no manners at rdl the last time I was expensive A&W they had 2 it was the same I will never return to this restaurant say that they had 10 and more it was much better they lost me

Not even able to apply a discount on an order and he hides the machine from you when you swipe your card and you end up paying lolol $9.16 for a lukewarm hamburger osti

Good pleasant service.

$50 for hamburgers and cold fries. Im going to go to another branch, its not the first time weve received this kind of service in Rivière du Loup.

It was a must-have but Im disappointed now. Cold fries and burger very expensive $$$ for the quality of the meal. Even the service is cold. It was so good before. From now on, I will support local canteens for quality/price.

5 stars, even though I didnt find my dad there, my Mama Burger with Spicy Pickles and Dill was awesome! Parking: Large asphalt space Wheelchair accessibility: There is no ski slope to get there

Nashville chicken so good! Excellent service and super fast

I have always loved the Mozza Burger! Vegetarian options: Very popular famous dumplings available. Parking: From axis to restaurants. Kid-friendliness: High chair available. Wheelchair accessibility: Ground level access ramp.

NULL!!! Even out of rush they get the orders wrong: Im missing the burger... And he doesnt answer the phone afterwards. Just disappointing. I strongly advise against it. I theorize the idea that since it was towards the end of service he kept it for them

Write in large letters on the sign, lunch served at all times. No lunch after 11am????

Well, after a visit a few months ago and it was extremely disappointing. Here I am back and thats it. I asked for 1 mozzarella, 1 slice instead of fries and 1 drink. The mozzarella was not hot, the bacon barely got on the plate, I had to remove it so much that it was almost raw, and the onion ring was charred like last time and I would say worse than last time, I didnt eat it and it was 12:06 p.m. in the customers room, the last time it was around 2:30 p.m. A&W definitely disappointed me once again, when will a good hot meal be carefully prepared? The restaurant was not very clean, as was the toilet room. The light at the top of the sink did not work. Why elsewhere in Quebec it is good, well prepared and above all hot. I want to eat at A&W, I love it, I love it, I want the same thing here in Rivière-du-Loup. The last visit a take-out order that I ordered in the restaurant and this time I ate there fortunately because if I would have eaten at home 5 minutes by car I would still have eaten cold. Oh yes, the cashier, the same as last time, was smiling and kind, fortunately!

Its always a good burger. The guys are working hard to give you the experience.

Cleanliness of the restaurant leaves nothing to be desired.. With my regal order for children I did not get their (dessert) apple slice and granola bar.. I go to see the cashier to check everything and she tells me that there is no dessert included with the meal box. In short, very disappointed with this visit

Very bland liquor and its the same all the time.

Service and cleanliness leaves something to be desired. She had forgotten the bacon in the Mama Burger, the young man told her and she took some bacon and dabbed it in her hand and added it to the Burger...Ordinary true!

Hygiene leaves much to be desired. Dirty restaurant room, clean crockery carts are dirty, unpleasant smell, smoke in the restaurant. The owners are present but dont care at all about the state of their restaurant.

So good <3

Alright.

I was there only because of advertising coupons and I came home to realize that they did not apply the reduction

Cold in every way.

Good meal, I dont recommend smoothies, theyre more like granitas and theyre chemical

Fast food with excellent service

Very good afternoon coffee with a good slipper

Deplorable drive-thru service, 30 minutes to get through. Forget the lack of staff, its just bad management. The order is not ready despite 15 minutes between the order and the counter

Uncooked chicken still pink, poor organization of orders. Giving orders with invoice numbers not names causes errors and especially on 14 chicken fillets 3 not cooked

In the evening, inexperienced young people left to their own devices. Cold hamburger and fries

A&W, lunch, dinner, supper, youre not wrong. Same taste, same quality, 95% of the time. It tastes like meat, it smells like meat, in short, its real meat. Lol

Better than McDonalds

Great service

Not very clean and super slow service

Great Lunch in the absence of not having the eggs requested they decided for me that I would eat boiled eggs and I didnt pair that with burnt toast Lunch straight into the trash! For me, the A&W RDL is over!!!!

Worst A&W

Good service

Below average

Long service and mistake in order, but it was peak dinner time! There were really a lot of people!

Expensive for the amount of food.

Very disappointing, cashier not very welcoming and speaks stupidly. The childrens treat was missing the dessert and the drink in the box, we realized it too late and they didnt want to give it to us.

NO FORKS FOR MY POUTINE AND HAIR IN MY BURGER!!! SRX DISGUSTING I WOULD NOT EAT MY POUTINE LIKE AN ANIMAL IN A CARDBOARD BOWL SRX VRM BAD EXPERIENCE.

Very long service and cold food when we finally received our meals.

As usual, great food and great family breakfast place. Cant go wrong.

Friendly service. Food as expected from restaurant chain. Served drink in ice-cold mugs.

Second visit in 2 years between 5 p.m. and 7 p.m. (during a trip). Failed both times. Cold hamburger (2 in 2) and part of brown salad that came out of the hamburger last time. Cleanliness of the dining room and toilets very ordinary. There will be no 3rd down. I am a regular and fan of A&W.

Excellent

I live for the sweet potato fries at A&W. Its a small place. Possibility to sit outside too

Cold burger, not even sure it was too much onion slices in the bag, my lukewarm coffee in addition to a 34 minute wait in the drive-thru with only 4 cars in front of me. Restaurant avoided unless you like pay for the mud

Honestly 26 minutes of waiting for lunch with only 1 car in front of me

The worst service ever had a terrible slow wait for a lunch sandwich for a very long time and the sausage not even cooked well. Noise in the restaurant No napkins in the dispensers etc etc 07/30/23 around 9:30 a.m.

There wasnt much left. There was an invoice error.

The biggest disappointment, there are no washers and no drink works and offers nothing else interesting.

Restaurant full of flies

Still as good, and what about the root beer

Typically A&W. Nothing more, nothing less

The place is quite new, but as usual, wiping the tables seems optional.

This place used to serve really good burgers a few years ago. We went in for old times sake and came away a little disappointed. Vegetarian options: Vegitarian fare is available, but severely restricted. Parking: Plenty of parking.

It is very difficult to evaluate typical fast food restaurants. Its quick, nothing more. Dont expect much. A&W is good for this type of fast food restaurant. The burgers are always good and now they are aware that people are asking without bun. Well done !

Fast service

Really disappointed with our experience at this restaurant. Cleanliness really leaves something to be desired. Lots of house flies and fruit flies. Not at all appetizing. No napkin and the space for condiments not clean. In the past, we enjoyed going there but we wont go back there anymore.

My friend ordered chubby chicken burger with poutine and she received croquettes and fries.. very disappointed with the service, we were only three customers and my friend was very hungry, she paid for something which she did not receive

really disappointed with the service. Pay $20 for chubby burger and Poutine as a trio, I only received 3 croquettes with fries. Not the same price at all.

Very bad service asks for two coffees at 1.00 dollars surprised and wants me to pay more promotion not respected. And I gave 3.00 dollars for my coffees and refused to give me my agent. Very disappointed

Very bad experience, the cashier made a mistake in the order, my mozzarella and that of my partner were cold, my onion ring had no spice and we ate with flies inside. Really disappointed.

Fast and courteous service! With little time to eat I will go back without problem!

Dirty and strong smell near the toilets

Great burger, respect the additions however the gentleman is a bit stupid when taking the order

Waiting from 11:15 to 11:50 for 2 hamburgers, 1 fries, 1 slice and a coffee. And whats more, the order was received with an error: 2 slices instead of 1 and no fries. The food was cold as was the coffee. No structure! The attendants dont seem to know what to do and are going around in circles. Not recommended! Part of our meal ended up in the trash.

Les services n est vraiment pas bon, il y a toujours des erreurs dans la commande, les frapper ils en n ont jamais ou le disent toujours juste au moment que tu arrive a la fenêtre, la nourriture n est pas fraîche ou est mal faite, j ai commandé un poulet chubby, je n avais aucune salade à l intérieur de mon poulet, très déçu de ce restaurant la, manque de professionnalisme et de formation!

Fast service, friendly staff

Decent a&w, their bugers will fill you up for sure.

Nothing is going well at the A&W RDL! Its getting steadily worse...Service is slow and chaotic. Lots of irregularities in orders. Poor quality food and sometimes not available on the menu like sweet potato fries. The restaurant is dirty and poorly maintained. Flies circle around us when we eat there! While we were in line to order, a gentleman came back to take his order to the car which was not his the employee put the food from this order back in someone elses bag ! We love A&W but not at RDL!

It was very good! Kind staff and burgers almost the same as in the photo, which is rare.

For fast food, it is darned good. The restaurant was very clean and well laid out. Above that, the staff was very courteous and able to serve me in English... Which is very much appreciated.

Its a dinner stop with a lot of traffic due to bus travel stoppages, and this should be known to the employees, very slow service, angry employees, the childrens treat was not delivered as it should.. .. I do not recommend it.

Service with a smile

Finish for me

Not the hottest meal.

Usually understaffed. Orders take a while.

Well done, it s great to see young teenagers working well

Oh much better than Mc. I always get sick after eating a mc. Satisfaction of the meatball and the rest

No more root beer left at the A&W, Burger assembled all crooked, dirty place, a minimum must be done to keep a restaurant in operation.

The staff must be 12 years old. The restaurant is dirty, no napkins and completely messy. The young people are chatting...and there was a mistake in my order, eaten on site.

The chicken patties were extremely old, they were hard to chew and very cold, the fries were hot but not salty

Best Rootbeer in the World

Good place, the young people who work there give their 200%, the management is super friendly.

My sweet potato fries were cold and the fit dumped them back in the fryer then tried to say he didn t when I watched him do it, then he turned around and tried to serve me them again, only 15 year old kids at this place not even a manager around

Could be faster

Very nice stop in Rivière-du-Loup - a little tricky to get to from the highway, and the drive-thru is a bit squishy - but staff are very friendly and of course the food is great!

Very disappointed. The root beer was flat, the employees were very stupid with the customers and each other, the cleanliness leaves something to be desired, the buddy burger patty was so small that it felt like we were eating bread with mustard, old reheated fries, lukewarm burger and very bland meat. We are very disappointed to have paid so much for food that was not edible. Definitely the worst A&W Ive been to.

The establishment was open! Parking: Large parking lot

good service

Often very long service at the drive-thru. Avoid if you are in a hurry and there is a queue. The food is good.

Tuesday October 1, 2022 despite the age of the cashier, remarkable, courteous and fast service Congratulations continue on this path

Heres our really bad dinner last night. Reheat hard bread all dripping with dry cheese and soft onions.

There is more grilled chicken and the French onions are not cooked enough

Fast service, good taste, however the employees all seem too young to have a job, no adults to supervise their work, the state of the floor and the dining room in general was pitiful (garbage all over the floor, washer washer crushed onions and fries on the floor, we stayed for 20 minutes and two of the employees didnt seem to be working, the one who seemed the oldest in the group was on her phone with headphones sitting in the back seat. could hear from other employees his break was long over I do not recommend this restaurant and it was the last time I set foot there.

Wasnt even open despite the hours

You call your burger, MAMA and PAPA Burger, HOW DARE YOU ASSUME THEIR GENDER???? I CONTACT THE AWQ IMMEDIATELY (Association des Wokes du Québec)!!!!!!!

Its ok for fast good. Nothing more