Subway in Rock Forest–Saint-Élie–Deauville

One and only Subway with the drive-thru service and thats very important to me, because Im a taxi driver and I dont have time to fool around! All new Subways should have drive-thru service!

I find it hard to believe that an employer would allow its employees to work like this. Sending each other out for a walk in front of customers, telling each other about their weekend in front of us and making customers wait, taking a break in the middle of a rush, etc.... The cleanliness also leaves something to be desired!!

Its unbearable how disastrous the service at the Subway in Rock Forest can be. The last time I was there I really felt like I was a burden to the staff. The employees behind the counter already seemed exasperated as soon as I set foot in the restaurant. Every time I asked something, I saw their looks. I could hear the barely concealed sighs. It s like I m asking them for the moon when all I want is a simple sandwich. The worst part was when I requested a minimal change in my order. A simple addition of vegetables, and then it was as if I had just committed a crime. The sideways glances, the sighs of frustration, it became almost grotesque. At this point I thought maybe they would just tell me to get served somewhere else. And then, as if that wasnt enough, the employees started yelling at each other over who was going to take care of the register. Seriously? I came for a quick meal, not to watch a spectacle of infighting. How is it possible that a place that is supposed to serve customers is run by a group of people who seem to hate their jobs and, by extension, their customers? This is unacceptable and it leaves me with a bitter taste. We have the right to expect a minimum of respect and professionalism, especially when we pay for a service. Unfortunately, Subway Rock Forest has proven that they have no respect for their customer base. An experience which, for me, is synonymous with pure and simple disgust.

Exceptional! A young man named Théo served me my cold meat sandwich yesterday, I have never had such attentive and passionate service as this. Thank you again I highly recommend this restaurant.

Very poor service and the freshness of the food leaves something to be desired, the employee was alone for counter service, drive-thru and online service, waited more than 30 minutes for my order. The employee had put chicken and bacon in the microwave directly in the bottom of the oven without a container or plate that was not very clean. If the owner of Subway is not able to put staff on a Thursday evening he does not deserve people to encourage this Subway.

No stock for submarines on the menu... all Subways in the province are crying out for unacceptable problems

This subway has a drive-thru lane!

Il a suffit d une seule et unique visite pour s apercevoir du grand manque d hygiène . C est malpropre et mal géré. Extrêmement long pour rien La personne qui a fait mon sandwich a touché à tous ce qui est possible avant de toucher à mes légumes .. Degueulasse les boissons gazeuses goûtent l eau . Je pense le pire Subway j ai jamais été 0 étoile

Welcoming and dynamic staff

Put in as much as they can before closing your sandwich

I look at the reviews, I will NEVER go back. There was something wrong in my submarine yesterday. It was a disgusting dining experience because of that. $15 for nothing fresh. And Ive shit 3 times since last night, including once in an emergency less than 45 minutes after having swallowed this disgusting thing from SUBGAY. We eat better at McDonalds, for half the price for only a quarter of a pound. DISAPPOINTING SOFT MAYO SAUCE STRIP. SHAME ON YOU SUB-OUACH. LIFT MY HEART, YOU RE SCARING ME

30 minutes wait in the drive-thru for A 6 inch. I get to the window, they tell me $15. Im asking $15 for a 6 inch chicken terriyaki? Oh it was 6? I made 12. Im going to go cut it and come back. » Not even time to say that Im going to keep it or if its possible to have it and pay a 6 since its their mistake. Finally, subways completely cold, cheese in no way melted. Disappointing. And Im pretty sure the other half ended up in the trash

I think its the worst Subway in Sherbrooke Employees experience poor management from the owner! There are always missing ingredients, it s not very clean .

The person who served us dropped the knife on the ground in front of us, took it back and wiped it with a sandwich wrapper, she then cut our sandwiches with... Disgusting. If this is what the employees do in front of us, imagine when people see them

The poor boy who works alone on a Saturday at 11:00 a.m. It is effective but overflowing. Waited 30 before the start of the preparation of our submarines. Only 1 employee for the counter, drive-thru service and ordering on the application. Not even noon and no brown bread, no olive. The management of this franchise is deficient. To the owner, an extra employee on Saturday lunchtime could help you get your customers back. But hats off to the hard-working young man.

Even though you are in training, you have to listen to the customer, very disappointed today, put 3 kinds of sauce that I didnt ask for,

An employee often left alone with the drive-thru and the dining room it can take 20 minutes for 1 sandwich if you want to eat it hot forget it, the owner should review his strategy the quality of service and food is deplorable for sandwich also expensive.

Honestly, the worst restaurant in any category. When you eat there or go inside, you can hear the employees shouting....! Super professional! A drive-thru service at subway wow! Um no! I ask for a sandwich that is displayed on the menu... only to be told that it doesnt exist. Before that, I hear the person who went to get what they needed... yes, that could be very beautiful, I think it could be good. What cheese do you want inside... well give me one that will minimally hide the bad taste I dont know if there is a higher level of management, but you should put your nose in place, because whether its manager or employees its not great.

Go to Subway a little further on the 112 towards Magog... Terribly slow service. CLOSE THE DRIVE-THROUGH SERVICE! clearly the branch is not capable of managing customers at the counter and auto service at the same time. Staff clearly lacking, poorly trained or disinterested in working hard. My last visit I waited 5 minutes in line and the customer serving at my entrance was still (trying) to be served. I went back to another subway

Slow service, they dont know the portions, several people wait and take their time. Lack of training.

Good, fast and courteous service, good food.

Fast service and very nice people at the drive-thru

Discount coupon does not work on the appropriate date bad publicity!

Just one word HARD

Unwashed cabarets And the tables were dirty.

Having received coupons in the mail, I went with my children and my partner to Subway, got to the cash register, the coupon did not work, the queue increased considerably, the attendant called the boss but we heard him shouting at his employee, we have no discount or compensation, I think it is the boss who should be fired and not the employees panicking by this coupon bug. The complaint will go much further. It was cold and soaking wet.

Close at 9:37 p.m. when the sign in the door says 10:00 p.m....maybe redo your business hours again.

The service counter was not ready this afternoon. The filling hadnt been done so it took a bit of time. The older employee was very friendly. The youngest, not very good attitude... The prices are very expensive. $12 for a 6 inch... But OK! Everything increases Submarine #8 was excellent

We went to Subway in Rockforest on May 9 because we received discount coupons by mail. When I ordered, I was informed that they no longer had ham, no more salad and no more bags to place my order. As if that wasnt enough, the discount coupons valid from April 24 to June 11 did not work. We tried 3, the 3 x 12 inch one for $25.99, the two twelve inch one for $17.99 and the buy one 12 inch and get the second one at 50% off. No coupon worked. So my order cost me twice as much. Its false advertising. It should also be mentioned that they often lack bread.

Been twice, 1st evening more bread, only wraps or salad. 2nd time of day only white bread remains.... and I asked and I have it for the evening??? The bread is rising, in my opinion the quantity will be minimal. Not to mention they were missing sauce etc. 1 12 trio and 1 6 trio plus 15% tip = over $41 Uhhhhh. These are a lot for a sandwich with not even your favorite bread.

The cleanliness really left something to be desired. The floor was very dirty; Obviously, it had been several days since it had been cleaned. Wiping the broom when closing is a minimum. The tables were also not clean. The staff was courteous, but only one employee seemed adept at sorting out small problems which slowed down the service enormously on an extremely busy lunch day.

I ordered a 6 inch cucumber, bacon, chicken and tomato! And guess what I got 6 inch onion salad chicken bacon

We didnt arrive at 8:48 a.m. and we were told that it was closing because there werent many people but we were supposed to close at 9:30 a.m., bravoo

This Subway clearly has a management and training problem! What can we say about cleanliness! Ive never seen a Subway that works like this. I changed branches because it became too pathetic. What can I say about the manager who I saw several times going in circles when there is an incredible line or arguing with her boyfriend because he - called to know what to make for dinner! Employees do their best.

Not clean, zero service and please use them, no need to talk about your digestive problems in front of customers

Lack of supplies, new submarine not the ingredients I find it very ordinary Dietary restrictions: Lack of ingredients not strong

I have been going to the rockforest subway for over 20 years and it has never been so dirty!! A good layer of dust on the vegetable display, the counters are so dirty!! A poor employee who works slowly she clearly didnt want to be there. It took her 20 minutes to prepare 2 identical 12-inch dishes, not even toasting in the oven The subway has been making dough for some time and I understood why! ! Very disappointing

Nothing to say, everything is beautiful

Parking: Parking is small but decent for a Subway, never had trouble yet. Food

Poop service

Still so good

Thanks for the good service.

Decent service but long waiting time in the restaurant due to delivery (doordash etc) and the drive-thru service means that customers on site wait more than 20 minutes for a meal and this will have to be rethought. Not for nothing that we call its a fast restaurant

Fast service with closed curbside ordering! And a Stéphanie who decides that dinner time is ideal to take a break and leave the other alone in the rush. Arrived at noon, got my sandwich at 12:30 p.m.

Hats off to the lady, the only one doing the drive-thru and the sandwich. My breakfast flatbread, the hottest ever. Well done maam

The employees touch the food with their hands without gloves, no more bread left at 6:15 p.m., it vapes, without a hair net. You have lost a loyal customer

Un subway!

The service was super efficient and pleasant! Congratulations to the team who were present this evening! 5 Vegetarian options: There are meat-free options for vegetarians... Parking: There are around ten parking spaces!

As much as I loved the subway...I couldnt be so disgusted...the avocados were almost brown and bitter...the tables (plural!) were all sticky and I had to ask mine to be washed even and even after having finished eating (I stayed 30 min) no one went to wash the others around after I left a comment... I am sorry for the situation... I would like to believe in the lack of staff but it there were 5 employ...

Good selection and fast service

Not great ordering from the car. Order 3 sub the 3 errors!!!

Poor service. Rude employee who is clearly overwhelmed with a bad attitude and who doesnt take the time to fill the sandwiches well when there are few customers. Subway is not the cheapest of fast food restaurants and the quantities of condiments that employees are allowed to put in their sandwiches have clearly decreased over time. Good sandwich and very clean restaurant.

Worst place too many staff on the floor for ZERO efficiency in the world paid for nothing to do with waiting customers

Waiting 30 minutes at the drive-thru when he only had 1 car before me

Put a new one on the vegetables in the middle of dinner rush..... brilliant idea

Browned vegetables.. brown guacamole.. empty beverage fridge (no water bottle) Service really but really SLOW.

Dry Italian bread and tastes like flour, salad and brown guacamole. Brown and crushed tomato. Still missing a lot of stuff. Stupid girl because we dont want the brown salad and the disgusting tomatoes.

Employees more busy talking to these colleagues than serving us. Sacrifice, laughter . Wow what a service. We had our sauce put in containers for the trip. When we got home, we realized that the sauces had not been placed in our bag. AVOID!!

Congratulations to the 2 girls, the place full of people and always a smile and impeccable service,

Poor service, disorganized employee does not listen to your order.

Great, Fast, Pleasant

The service is always fast, in addition to being the only Subway with a drive-thru service in Sherbrooke, it makes things easier during Covid times.

Seriously, weve been there twice now and the staff really needs training on how to make a submarine and how to close it! Its nonsense and really disgusting. Im going to change Subway...

Very disappointed with several errors in our online orders. No one took care of checking the accuracy of the orders as management is not good. We were missing 2 x 12 inches and the extras. It will take time to recommend you

Before last week, it was my favorite Subway but since then the sandwiches are not as good (better than certain though) and now. No meat in my steak and cheese at the drive-thru which actually takes a very long time, nice surprise when I wanted to eat it

Very slow service

Good service

Good service.

There was no car service, lack of staff

GOOD

Very good service.

Drive-thru service April 21 around 5:30 p.m. Almost empty sandwich, barely toasted bread, almost no cheese and sauce..

Very good service! Fast and courteous! Were not wrong!

Very good service! Its just a shame that they only open at 9am.... The breakfast sandwiches are excellent, better than tim morning, but 9am is too late!! Before, they opened at 7:30 a.m.!

Beautiful place well located. Excellent service

Good service, smiling and polite staff.

Great service and the only one I know with drive-thru service

Very unpleasant service from the staff at the drive-thru!

Very good service!

My girlfriend forgot her handbag there and the young girl who worked there called us to let us know and that she had kept it safe, we went to get it and thank the young women for her very kind gesture. Thank you you are trustworthy people.

Very good service, lack of cleanliness in the room

Fast service, fresh food, recommendable!

The staff is a bit slow. Their drive-thru service is clearly not recommended because it is very long (more than 20 minutes). For the service inside its a little better, but lets say Ive seen more attractive ones like Subway.

Good service Good restaurant

Really clean and excellent service with an employee who has his heart in the right place.

Delicious

Not too often

Super effective

Good, fast service!

Good service

Good service, friendly staff. Unlike some others, they are not lost when we ask for out of the norm things.

Grood Food

Slow service. Employees talk to each other. I went on a weekday evening, there were a lot of people waiting. The packaging of my submarine was poorly done, it all came apart when I arrived home

I really like this subway for its faster drive-thru service than if you go inside! Only problem they have infestations of dont really know what ant maybe?? Because I saw the exterminator truck, the guy when he comes into Subway he puts on the subway cap as if he works there!

Very good

I find that you eat well, quickly and inexpensively at Subway... but its all a question of taste.

Good service

Very good sandwich

Price and service

Salads for children that serve adults are frankly ridiculous... Continue to fill the bowls only halfway...

This Saturday from 8:05 a.m. to 8:22 a.m.! The clerk was hiding inside the room! And didnt want to open to serve us.....I saw her with my daughter present! She walked on her hands and knees.... At the end she spoke to us through the order window to tell us that the subway opens at 8:30!! The sign on the door says 8:00 a.m. and I have already been served several times on Saturdays at 8:03 a.m. because I work on Saturdays in Orford at 8:30 a.m. ... I went to the Deauville subway..... The commos told me that it opened at 8:00 a.m.!!!! Please follow up.............

A FUNDRAISING IS BEING ORGANIZED TO HELP THE OWNER WITH THE REPAIR OR CHANGE OF THE DRIVE-THROUGH SPEAKER...ANY MONETARY DONATION ACCEPTED....in this way, once repaired, the staff will no longer have to repeat without cease. As for the drive-thru service, apart from the loudspeaker, the staff for my part gives very good service and reasonable time.....we must say that our order cannot be made before it. have ordered.

Always good service, just sometimes the mayo is enough eh!

Clean and fast service

My boyfriends favorite meal

Jared is in jail.

Good fast service

Superb team, the new employees are great, a beautiful smile and very good, fast service.

The only subway with drive-through service I know!