Tim Hortons in Rockland

297 Edwards St, Rockland, ON K4K 1H6, Canada

★★★☆☆
(350 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 297 Edwards St, Rockland, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
297 Edwards St, Rockland, ON K4K 1H6, Canada
Plus Code
HP23+JW Clarence-Rockland, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
5 AM–11 PM
Monday
5 AM–11 PM
Tuesday
5 AM–11 PM
Wednesday
5 AM–11 PM
Thursday
5 AM–11 PM
Friday
5 AM–11 PM
Saturday
5 AM–11 PM

Services

Service options
Drive-through Takeaway Delivery Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot

Photos

Reviews

3.4
★★★☆☆
350 reviews

Most Mentioned

drive thru (29) management (9) window (7) wrap (6) breakfast (6) training (3) evening (3) timbits (2) cap (2) screw (2)
5 stars
116
4 stars
79
3 stars
57
2 stars
26
1 stars
72
★★★
November 10, 2024

I went to this tim horton 3 times and they never fixer my ordre, I had hot chocolat but it taste like water. I suggest you go to the tims on Laurier wich is 2 mins away

★★★★★
October 4, 2024

Smallest Tim Horton's Ive ever been to! Pretty cute though! I was on my way to an appointement and wanted to grab a beverage. The drive thru was backed up all the way to the street so I parked and went inside. It's so tiny! Space for 2 customers at a time, 1 cashier at the counter and one at the drive. Great variety on the menu. Workers are happy, smiley and polite! Great visit!

★★★★
August 6, 2024

Fast service however they had no timbits as the overnight baker pulled a no show. Obviously not the workers fault but I really wanted timbits so that was disappointing.

July 17, 2024

Worst tims ever please change entire staff team order is always wrong they dont know how to toast or double toast food tastes old woman is always grumpy on the drivethru machine

★★
April 28, 2024

Edit since my last: this store has gone down hill. There are about three friendly agents and the rest have zero personality. Not to mention, when you walk into the store, it takes twice as long to get your food. Good store. But they need to redo their drive-thru. It's been past due for a repaving for about four years. It's so bad, we don't even go through the drive-thru anymore.

April 17, 2023

I'm sharing again on behalf of my partner this time. We went on Sunday afternoon and were greeted by the woman who is always screaming in the mic and does know what customer service is. We ordered a bagel and a wrap. The wrap came completely unwrapped in paper and was open in the bag. This location has failed time and time again to impress me. Get better Tim's.

★★★★
January 26, 2023

This review is for Cornwall ontario Tim's. Silly google... Hockey's Tim's! Pretty cool inside. Nice and bright. It's Tims food so ya get what get. Hit and miss. But so far so good. Friendly staff.

★★
October 5, 2021

Slow service, hand dryer dindt work and no paper roll to dry my hands. The clerk got impatient with my friend who was trying the Tim app and to top it all there was a napkin in my coffee yurk ! Wont be coming back

November 21, 2024

Business seem to keep on giving me the wrong change cant seem to pick hours to stay open to go to in storefront they say theyre open until 11:00 but theyre not screw everybody that doesnt have a car every time I go in its always different change back

★★★
Local Guide
October 21, 2024

Typical Tims but this one is very very slow after 10am when the breakfast crew leave.

★★★★★
October 21, 2024

Fast service

September 21, 2024

Very very very slow To window but only one open Food : 2/5

Local Guide
August 21, 2024

Drive thru always closed and staff is running to serve.

★★★
Local Guide
August 21, 2024

Good service but they didnt tell me the price at the speaker.

July 21, 2024

Just wait for Orléans or Hawkesbury. Both locations in Rockland are poorly managed.

★★★★★
July 21, 2024

Absolutely amazing service this morning, friendly staff and really quick. Great job!

May 21, 2024

I ordered a coffee at Tims, and once I was finishing drinking the coffee, I noticed that there was a receipt in the bottom of the cup. I found it pretty disgusting to see that. I don t understand why they can t look inside of the cup without checking the cup prior pouring liquid in the cup.

Local Guide
May 21, 2024

Super tiny and drive thru is too small for trucks

★★★★
Local Guide
May 21, 2024

great place to gather and gossip about your neighbour...

★★★★★
Local Guide
April 21, 2024

Coffee is the best

April 21, 2024

Hi Very bad staff I come at store 9 pm and there is one person inside I said hello hello But he doesn t even reply me And store time i see on google is till 11 pm

April 21, 2024

I wish I could give them 0 stars if there is a option for that we come here at 9.30 pm and i can see someone working inside we stay at the speaker for 5 minutes but no one reply even we come to the order pickup window that clearly see that there is a car but just keep ignoring us really bad service

★★
Local Guide
April 21, 2024

As drive thru beside hwy, it is way too slow as expected; more then 10 min to order a tea, while only 1 car in front

★★★★★
March 21, 2024

A few evenings a go a young man was working on his own you could tell he was buys but he was polite and friendly and apologized for the delay. We were very happy with the service and friendliness.

March 21, 2024

The worst servise i ve ever seen! My cat poops bigger portion than portion of their wraps

★★★★
February 21, 2024

We eat very well and good table service

★★
January 21, 2024

Need to update your app ordering if you dont actually carry the items showing as available at your specific location, its very frustrating being prepared with your order to be argued with almost every single order we make at this location, and many times have been lied to at the window when receiving the wrong item and being met with attitude. Its a constant here.

★★★★
Local Guide
January 21, 2024

Staff could use some customer service tutorials.

January 21, 2024

Is it that hard to properly list your actual hours online?

January 21, 2024

I would like to share my recent experience at Tim Hortons in Rockland off the 174 I went there this morning there was only a few people in drive-thru because there is a snowstorm and everybodys taking their time and its understandable so I place my order this lady by the name of cathy was operating the drive-thru window I place my order and after the end of my order I added an extra coffee but she was probably the rudest Ive ever been talked to for no reason especially at Tim Hortons where theyre supposed to make your experience and your morning great she destroyed my morning it just goes to show that people today there is no more customer service that I find and people are Ruder now than ever and as I approached the window to pay for my order I asked the lady who apologized for Kathys rude behavior for no apparent reason I asked for her name and you can hear her in the background saying oh he asked for my name hes asking for my name I hope no one else experiences what I experienced this morning at Tim Horton me going to Tim Hortons should brighten my day and put a smile on my face but one bad Apple ruins it for all.

★★★★★
December 21, 2023

This location runs like a well oiled machine. Always quick through the drive through and coffee and treats are always fresh due to the high volume of people that come here.

Local Guide
December 21, 2023

Bad customer service

Local Guide
December 21, 2023

Ordered large peach quencher , they gave me medium,when asked for a large , they put ice in a large cup and transfered from m cup to large , without adding actual quencher,really???, coffee was cold , its just getting worse from day to day, food: ordered 2 crispy chicken wraps, one was half of the other one.

★★★★★
December 21, 2023

Ham& cheese sandwich is one of the best coffee ok but they mess up on take alot. Mostly good quick healthy snack food on the go.

Local Guide
December 21, 2023

I asked for 2 chocolate chip muffins and got 2 fruit muffins somethings instead.

★★★
Local Guide
December 21, 2023

Good coffee

★★★
Local Guide
December 21, 2023

I ask for a coffee 1 cream 2 sugar and they put 2 cream 1 sugar . This is the third time now and they dont even write on the cup

★★★★
Local Guide
December 21, 2023

Not much of an atmosphere. Very small inside. They have two drive through. Outside seating. We ended up going to the park down the street by the river to eat. They didnt have any of the premium cookies or the broccoli soup.

★★★★★
December 21, 2023

Rarely greeted so nicely by a pretty women, but when I do... 5 stars

★★
December 21, 2023

Just ordered a crispy chicken sandwich, and the lettuce they used was wilted/old. Also, I ordered a large earl grey tea with caramel - theres not caramel syrup in my beverage.. Truly disappointing. Service is always pleasant, but I wish it would mirror in the quality of food they serve.

★★★★★
Local Guide
December 21, 2023

Forever place to stay or takeout

★★★★
Local Guide
December 21, 2023

Great service after 10am, they are just too popular in the early morning to bother stopping. The bottleneck starts as early as 6;30am.

December 21, 2023

Went through the drive-thru at approximately 1:00 p.m. this Saturday afternoon November 25 person (f) taking orders was extremely rude and obnoxious impolite person (m)serving food was extremely polite and helpful person taking orders should not be dealing with public needs to learn basic manners

Local Guide
December 21, 2023

Not sure how they did it, but the ice coffee they served me made my mouth and throat numb. Never experienced that before and Ive ordered that drink 100 times.

★★★
Local Guide
December 21, 2022

Food and service were good. However its a very small place inside and masks seemed optional for some employees when I went in. Pulling your shirt up over your face when you see someone walk in is not good practice and the managers working should be restrained to actually manage the staff properly in my opinion. Definitely not helping keep covid under control with these types of employees.

★★★★
Local Guide
December 21, 2022

Awesome good coffee

★★★★
December 21, 2022

Good service today had a good variety of donuts

Local Guide
December 21, 2022

Walking inside service is horrible. Girl was upset she has to serve me. Talking about how she wishes people just went to work and did stuff with there day .

★★
Local Guide
December 21, 2022

Always check your lid + food. They often give out defective cups which in results makes the lid not hold properly. Food is often incorrect ir cold. Never go on an evening or late afternoon on weekends , you ll be stuck in the drive through for over 10 min Staff will often ask to take your order , and not pay attention to you and then ask you to repeat again How bout you give your fully attention to the mic when were answering your question I go out of my way to avoid using this Tim Horton s Staff is nice but clearly management has issues managing store

Local Guide
December 21, 2022

Terrible location... all these all lazy people who cant make their own coffee at home line up at the drive through to get their morning fix keep blocking the intersection as well as the gas pumps this location has. Just eliminate the drive-through and you solve this locations problem. I dont even go there anymore just because of that.

December 21, 2022

Waited a long time for service. Decaf was terrible tasting and obviously stale!!

★★★★
Local Guide
December 21, 2022

Great as usual

Local Guide
December 21, 2022

Very slow, nothing more chicken

Local Guide
December 21, 2022

Mornings are horrible

★★★★
Local Guide
December 21, 2022

Great 3x3 dark roast

★★★★★
Local Guide
December 21, 2022

If youre new to Canada, vanilla iced latte is your first choice for summer

★★★
Local Guide
December 21, 2022

friendly staff...stock issues

★★★★
Local Guide
December 21, 2022

What you expect from a Tim Hortons

★★★★
Local Guide
December 21, 2022

Always have what I want. Drive through takes a lot of time to get through. People orders are too big.

★★★★★
Local Guide
December 21, 2022

Any TH is always welcome when I am hungry and need a quick fix and of course a coffee.

★★★★★
December 21, 2022

Classic Tims

December 21, 2022

Every time I go to this location the service is really slow. Poor training, poor management. Employees chat and laugh while apologizing that your order took 15 to twenty minutes from order time. I m done going to this location. Female manager lies and says anything to place blame elsewhere. Ownership should step up and fix this service issue. Maybe more training for management would help. So uselesss!!

December 21, 2022

When I got this the cheese wasn t melted at all. It was only warm. I always have this problem with sandwhiches and the orders I get here.

December 21, 2022

They always screw up my order and theyre always running out of stock. Drivethru blocks the highway aswell because theyre short staff and cant open the second drivethru.

★★
Local Guide
December 21, 2022

It gets to be a daunting tasks to use this drive thru more often than not. Long waits and inaccurate orders. It is what it is!

★★★★
Local Guide
December 21, 2022

I only go occasionally for an iced cap. I got nice and quick service last time I was there..

December 21, 2022

Really bad service and always misses something example: no ketchup, no bacon, the grill doesn t work and etc Overall if you are about to go to this Tim Horton just go in the drive thru

★★★★★
Local Guide
December 21, 2022

Small, no sit-down timmies. Dual drive-thru with about 10-ish parking spots shared with a gas station. Very busy during work day mornings & usually fast.

December 21, 2022

Not impressed, ordered mixed timbits and I think we got the box from the break room that people taste tested and put back the once s they didn t like.

Local Guide
December 21, 2022

I know theyre busy bit cmon spread out the cream cheese. I dont want a cream cheese ball in the hole of my bagel!

★★
Local Guide
December 21, 2022

Its a small Tim Hortons where there is only enough space for maybe 3 or 4 patrons. They do however have a large kitchen so they serve the full menu. The manager makes her presence known by barking orders at her younger employees this is my kitchen I heard her yell. Not the typical Tim Hortons ambience that Ive seen or experienced. The display or showcase was full and looked good. The front area needed some cleaning. In fact a full deep clean would do the place some good The girls at cash were quiet but friendly enough. One even did a friendly wave to a child waiting with her parents. My ice cap was completes pretty quickly. My harvest wrap was ok. In the end, I may skip this location but if they made some cleaning and manager attitude adjustments it wouldnt have been as low in my rating. Nothing that they can do about the size but patrons should know

December 21, 2022

Slowest drive thru ever. Vehicles lined up on the road daily. They have two lanes, one us closed more than its open. Staff are rude.

★★★★
Local Guide
December 21, 2022

The new staff at this location are starting to catch on. Much quicker than previously.

★★★★★
December 21, 2022

Kid-friendliness: Its not very kid friendly

★★★★
Local Guide
December 21, 2022

Quick drive thru service! Parking: Limited parking

December 21, 2022

This is THE WORST and THE SLOWEST Tim Hortons I ve EVER been to.

★★★
Local Guide
December 21, 2022

Busy

★★★★
Local Guide
December 21, 2022

They get the job done. A bit slower sometimes but they mostly get my orders right. Convenient location, dont forget the 2nd drive thru when the 1st is busy. Recommend going during the day vs evening.

December 21, 2022

Very small I get it before from other location was good and good size this one small and the chicken not fresh its small store dont respect the best from them

★★★★
Local Guide
December 21, 2022

Coffee was hot and the staff was friendly.

★★★★★
Local Guide
December 21, 2022

I go here almost every morning and I find the staff to be quite pleasant. Its very rare that my order is ever wrong and the drive-thru is really quick. Great job and thank you.

★★
Local Guide
December 21, 2022

Ordered 2 x Breakfast sandwiches (Bacon, Cheese, Egg) and on the road realized we got (sausage, egg) so threw it out and stopped further along the way.

★★★★★
Local Guide
December 21, 2022

Idk why people are lying great kid in the drive thur today at 6:30 pm he was so nice to us and made one of our drinks because the other staffs were messing around

★★
Local Guide
December 21, 2022

Super slow management is never there and staff are always swearing at one another

Local Guide
December 21, 2022

Cant even get a black coffee right

★★★★★
Local Guide
December 21, 2022

Iced Capps always

★★
Local Guide
December 21, 2022

A busy location that has frazzled staff who try......messy exterior. Often out of things, broken equipment, wrong orders. Food

★★★★★
Local Guide
December 21, 2022

Good service

★★
Local Guide
December 21, 2021

You cant advertise all-day breakfast and run out of eggs at 11:30AM for a breakfast sandwich. Also, does it make sense to close one of two drive-thru lanes at lunch time? Not sure Ill go back if service like that continues.

★★★★★
Local Guide
December 21, 2021

Love my steeped tea. Staff very friendly

★★
Local Guide
December 21, 2021

Terrible and unprofessional service. Got my order wrong. You can hear the kids talking and screaming in the order booth and through the order windows.

★★★★
December 21, 2021

Nice people orders so far have been right on

★★★★★
Local Guide
December 21, 2021

The morning staff here are wonderful people to greet you with happy cheerful spirits!!!

★★★★★
Local Guide
December 21, 2021

Fantastic

★★★★
Local Guide
December 21, 2021

Fast service cheery staff

★★★★★
December 21, 2021

Always great service :) very happy

★★★★★
December 21, 2021

Fast

★★★★
Local Guide
December 21, 2021

Small store but great staff

★★★★★
Local Guide
December 21, 2021

Great service and great people!

★★★★
Local Guide
December 21, 2021

Great service. Fast and hot.

★★★★
December 21, 2021

Great service

★★★★★
Local Guide
December 21, 2021

Always end my Tims...very fruendly

December 21, 2021

Fix your drive-thru entrance. Shouldnt have to get stuck in the intersection because your customers are too dumb to realize theres another entrance. Like make it a one way, I dont care what you do, but I shouldnt have to deal with this everyday on my way home.

Local Guide
December 21, 2021

Waiting to long in the drive thru. Was not busy?? No dounuts.

★★★
Local Guide
December 21, 2021

Sometimes some mistakes in the orders.

★★★★★
December 21, 2021

Fast and friendly service, Great food with excellent quality, The perfect place to grab a snack with a coffee.

★★★★
Local Guide
December 21, 2021

Great service but always a wait for drive thru

★★★★★
Local Guide
December 21, 2021

I really like the coffee three cream 4 sugar my favorite

Local Guide
December 21, 2021

Didnt get my order right. plus when I ordered donuts for the second time in a week to use my coupon...there wasnt any donuts left...now my online coupon expired.

★★★★★
Local Guide
December 21, 2021

Awesome coffee

★★★★★
Local Guide
December 21, 2021

Small but ok. Not bad

★★★
Local Guide
December 21, 2021

Slow

December 21, 2021

First off the drive-thru person that takes orders is very rude, and needs more training in customer service to be more friendly(older ladies on staff)! Second this location only cares about drive-thru rates. They take customer orders and tell them to go park out front just so they can enter in their system that they served the customers in a short amount of time! It takes longer to take the items out to the front then to have served the customer in the drive-thru as it was intended. Plus it upsets customers!

December 21, 2021

This is my steeped tea double double. Its white!!! And the glass isnt even full. I feel like Im drinking milk with sugar in it. Honestly one of the worst Tim Hortons. They are always getting my orders wrong. Its frustrating!

★★
Local Guide
December 21, 2021

Disorganized and inefficient. Staff needs training and managing. Only thing going for it is its location.

★★★
Local Guide
December 21, 2021

Ordered a hot chocolat during summer it tasted like water there was not enough chocolat.

★★★★★
Local Guide
December 21, 2021

Good job!

★★★★★
Local Guide
December 21, 2021

Good service

December 21, 2021

Honestly this Tim s has gone down hill, if you ve ever gone there in the evening then you know the drive thru wait is almost 15 minutes which is ridiculous and on top of that sometimes the second lane and front are closed. (Fridays and weekend are worse) Also they are VERY AWFUL at stirring coffee

December 21, 2021

U dont get what u ask for most times...frustrating as He!@

★★★★★
Local Guide
December 21, 2020

Once and a while its good to treat yourself!

Local Guide
December 21, 2020

Do they ever have sugar in the machines? Pretty much threw out my coffee this morning because it was disgusting. Coffee is never good. Do not reccomend.

Local Guide
December 21, 2020

I wish the staff would have taken the time to put the appropriate lid on my coffee so I would of been wearing my coffee.. not going back to Timmy for a while

★★★★★
Local Guide
December 21, 2020

Friendly and fast service

December 21, 2020

Awful service

Local Guide
December 21, 2020

Worst quality of services ever can happen in any store. I ordered coffe, they forced me tea and started arguing that I ordered tea and more than 5 tomes they argued. I paid, but still I left, I cant take that, just simply rubbish.

★★★★★
December 21, 2020

Great location. Small but they have two take out windows. Orders are always made promptly and correctly. The staff are lovely!! This is my go to location now. Everytime Ive gone, the staff are always super nice and I have a great experience!

★★★★★
Local Guide
December 21, 2020

Very quick and polite

★★
Local Guide
December 21, 2020

Pretty slow for having 12 people work at a time in a tiny location, employees mostly talking with themselves joking around not working

★★★
Local Guide
December 21, 2020

Fast and ok food

Local Guide
December 21, 2020

The service when you got inside is so bad always mess up order take like 20min

★★★★
December 21, 2019

I like the coffee

Local Guide
December 21, 2019

This location is always very very slow and always makes mistakes on orders

December 21, 2019

Poor management team, employees look sad, managers seem to have attitudes with employees and customers. Managers and supervisors need to take a few lessons when it comes to managing a team as they seem to lack basic management skills. Im convinced they got their management skills out of a $5.00 cereal box (You know, the one you get cheap broken toys in)?

December 21, 2019

Rediculous. This location always screws up my order. The sad thing is, its always super simple. I asked for 10 assorted tim bits and when I got home they were all PLAIN. The week before I asked for a blue slushy for my child, and we were given a red one. Luckily, my child is an easy pleaser. I also asked for honey dip timbits, and they give us the pumpkin ones. These incidents arent the only ones, there has been more. In the future ill have to ope the box before leaving. shouldnt have to! Its the lazy teens. Do your damn job, your getting paid for it.

Local Guide
December 21, 2019

The man who served me charged me and then came back to tell me that I did not pay for a item when he clearly told me the amount for all my purchase... extremely insulting and a lack of respect on there end

December 21, 2019

Horrible service. The last time I was there staff were yelling at each other about whos job it is to serve customers all the while my family and I were being ignored at the cash. Got home and they gave the wrong sandwich and coffee lid was not on correctly and spilled everywhere. Tried to give it one more chance. Again completely wrong sandwich and it took forever for service for one sandwich and a coffee. Never going again!!!!

★★★★
Local Guide
December 21, 2019

Stopped here for a quick breakfast and I really enjoyed the omelet bakes

★★★★★
December 21, 2019

I really like Mathew Monroe, super responsible and kind, deserves a raise.

★★★★★
December 21, 2019

Quick, efficient service..with coffee and menu always fresh ..me

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