Tim Hortons in Rockland
2875 Laurier St, Rockland, ON K4K 1A3, Canada
About
Located at 2875 Rue Laporte, Rockland, ON, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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I went through the drive through today at about 7:30pm and I was greeted by kindness. There were 3 girls in the drive through and they were so nice and were joking with me and my coffee tasted incredible. I came on last Thursday at about 9am on my way to work and the service was not anywhere near as good. It was not friendly and the staff were all yelling at eachother. They messed up my food and the lady with the apron insisted that it was right and started getting angry. The staff on this Tuesday evening really made my day and I will be coming back as soon as possible!
Becoming a major issue here at this location. I can’t even express how many times a week I’m over-charged for something that I don’t receive or they’ve charged me incorrectly. I’ve also asked staff if I’ve paid extra for stuff that I haven’t received and they clarify I didn’t - until I ask for my receipt and then it’s identified I did. Overcharged for 2 items just yesterday - very frustrating. I totally understand that it’s not an easy job when you’re lined up to the street every morning - but these things are happening at all times of day. Will be sticking to McDonald’s from now on - becoming too much of an issue.
This Tim’s should honestly just close down. The amount of times I have went here and they have turned me away because they have nothing left is rediculous. I’m talking about 6 pm which is hours before their closing time. What’s worse then going and not end up ordering anything because they are all out but you are still stuck in the drive through waiting to only get out. Either store needs to close or owner replaced.
Somehow they always manage to run out of items early in the morning or their machines are down. The customer service here is horrible, no kind greetings, workers being rude. The girls at the drive through are always talking instead of helping their customers. Today I ordered and when grabbing my food at the window, the girl was rushing herself even tho there was no one else. She had no smile and just threw my order to me.
Ever since they fired their evening supervisor from last year the only adult on staff Service has been lacking they don't care they're Playing vulgar music and letting the restaurant get filthy. If the owners cared at all about this establishment they would bring her back she was the only reason we continued to go
My brother in law visited this a AM in between watching Olympic Team Canada events needing to bring home breakfast for the fam & our experience left us in absolute awe. In what can only be described as a breathtaking display of efficiency and skill, the team at Tim Hortons delivered a performance worthy of Olympic gold. Tasked with preparing a seemingly routine order of 12 meals—comprising bagels, coffee, and donuts—under a tight deadline, our expectations were modest at best. Yet, what unfolded was nothing short of extraordinary. From the moment the order hit the counter, the workers sprang into action with the precision of a synchronized relay team. Bagels were toasted, coffee brewed, and donuts boxed with an almost choreographed elegance. Each movement was a testament to their training and expertise, as they executed their roles with lightning speed and flawless coordination. In mere seconds, what we had anticipated as a lengthy wait was transformed into a swift, seamless operation. The team’s ability to maintain such a high level of efficiency under pressure showcased their remarkable skill and dedication. They didn't just meet the challenge—they obliterated it, surpassing even our highest hopes with a performance that left us in awe. This display of speed and proficiency at Tim Hortons redefines what we thought possible in fast food service. Their Olympic-worthy achievement serves as a shining example of what excellence in the fast-paced world of food service looks like. Bravo to the team for setting such a high bar and delivering an experience that will be remembered as a true feat of operational prowess. Gold medal to the Rockland Laurier location on Day 2 of the 2024 Paris Olympics!
The service for walk-ins is very slow. There are numerous people at the drive-thru window, but not enough at the counter. When not serving the drive-thru window, instead of the staff standing around they should help at the counter. And the staff really should be wearing hairnets. The bathrooms need to be cleaned more regularly.
The lady at drive thru window was extremely rude. We asked for sleeves for hot beverages and she sighed, scoffed and aggressively gave us the sleeves. She then yelled through the window that we must drive up as they are on a timer. I’m sorry this new timer stuff is making quality so much worse. I understand wanting to be quick for costumer satisfaction, however id much rather my order take longer if that means for better service. They are so rushed that they put the wrong cream cheese on my bagel at the same time.
This has got to be the slowest tim Hortons in Canada!
Nice and quick service in drive thru.
Bad service overall
7 people working drive through and 1 between car orders. Ugh might as well go to McDonald for my coffee
Ive never had a positive experience with this tims, theyre either out of everything or will get your order wrong. Id give it 0 stars if I could.
Why was the drive through close 1 hour 10 minutes earlier... on Monday the website says 11pm?
I ordered in French this morning and was told This isnt Québec! Terrible service. Avoid the washrooms.
Needs cleaning
This store is garbage very bad service employees are garbage seems like they have no education they gave me garbage food inhave to return it twice really garbage
Not able to speak French!!
Lot of time at this Tim they don t have any dark roast ready. I always wait and lose time here s. Very disappointed.
Slowest and unorganized ever need proper training
Doesnt always have what you want to eat or drink
Bathrooms where disgusting. Nobody greeted me or the couple before at the counter even though they where walking by. No smiles and no manners. Handed me a cold tea and when I asked for a hot one received a under the breath comment. No hairnets on any workers.
Latte machine often out of order! Day-old maple glazed donut
Service was super slow on Christmas eve at around 9 AM. Too many workers concerned with the drive thru and not the lobby.
Idk what happen there but if u go in the evenings service sucks bunch of kids goofing around garbage overflowing they cant or don t care wen i order food/drinks
Terrible! Just terrible. Walked in with my son to grab a snack and hot beverages. Stood in front of counter for at least 10 min if not more. No one acknowledged our presence. The employees served only drive-through. A couple of other people were waiting behind us too. Finally, I asked if someone would be serving customers inside soon. I was ignored by 2 of three girls there. The other one smirked at me and said: I m busy. She was clearly not busy by the way. After that, I just thought were out of here without buying anything. Ended up going to the Tim s on Edward. Was in and out in 5 min plus I was greeted with a smile. Never going there again.
they got my order wrong in the drive thru so i went back in to get them to correct it, and i went back in my car checked my food and they still got it wrong, worst timmis out there!!
The bigger blonde person that served the drive through tonight was rude, seemed like she didn t want to be there. We pulled up to the window only to have it rolled down for over 5 minutes (it s cold) with no acknowledgement.. we ordered drinks and timbits which is usually a quick order so I rolled my window back up. When she finally gets to the window she s scowling at me as she hands me the POS machine. I say thank you as she hands me the drinks and she s eyeing me down not sure what her problem is but someone tell her she doesn t have to work there if she hates it! There s another Tim s on the 17, Starbucks at the plaza, I d advise anyone to avoid the sour experience
This service in French is impossible. We wonder how still in 2023?
Over 30 people waiting in line at lunch time, only one person on cash! Always an issue that they never seem to fix drive through and dine in take over 25 minutes. They know 100% that 11-2 is there busiest lunch rush and they can never seem to have enough staff
Im actually impressed with how bad the service is here. The number of times my order has been wrong really makes me think the people working here do not care that customers spend money to be served food. Maybe they should raise the education requirements for this establishment.
Extremely slow, incompetent and rude. Worst Tim Hortons I ve ever gone to
The seating area was so volatile it was uncomfortable to eat in. Had to keep jackets on Food
Staff faced with issues unable to resolve lack of customer service experience
Very slow service
This is absolutely the worst Tim Hortons in the entire country if you can avoid going to this one they never have anything baked theyre never opened on time and the lineups at this Tim Hortons are absolutely absurd everybody behind the cash has no idea what theyre doing nobodys helping each other theyre all running around no clue how to do their job terrible terrible terrible terrible
The dark roast coffee I ordered tasted like hot water with cream in it. My husband went back in and they gave us a new coffee, but it still tastes like the first one. I ve never had a dark roast from Tim s that has ever tasted like this. Usually the coffee is the same no matter which Tim s you go to, but not here. Very disappointed in the quality.
No service bad service count even get a Americano for good sakes
Zero stars. Forgot my dads food and argued about it to us. Meanwhile, all the little kids working there are having conversations about who failed what math test twice. Im not surprised you failed. They screwed up orders before mine and after. The place was extremely busy, and there they are, ignoring the customers. Then, when they argued about our food being missing, I told them maybe stop talking about school, and focus on what food to make they said I was mean lol. Meanwhile, they argued with us when we simply asked where our order was. Maybe have ONE adult working there or someone over 18 at the very least. Completely incompetent and rude and rude people, i dont care what age you are, get some manners, especially working customer service. Id be embarrassed if those were my kids. I would fire them if they were employees of mine as well. Go to the other location in rockland if you can.
Wish I could give 0 stars. By far my worst experience going through a drive thru. Waited in line for over 10 minutes. Had a very simple order. 1 large london fog tea, 1 small coffee 1cream, a bacon egg sandwich on an English muffin and an egg and cheese on an English muffin. Get to the cash get a large 1 milk and the london fog. Told them it was a small coffee 1 cream. The gave me the coffee and didn t reimburse me the difference. I got my bag with the sandwiches and left. Get home I have 2/3 of a cup a coffee with way too much cream and a ham and egg instead of the bacon. Seriously how hard is it to make a simple order? Will never be going back there again.
So many people leave just negative reviews, I want these employees to be recognized for a positive experience. Today (04/11/23) around noon, a very friendly, upbeat woman took my order through drive through. At the window she was training another woman, they were both so pleasant and friendly. I hope they are recognized by management, especially when so many employees have to deal with so much negativity.
Its timmies you know what your here to get. Dark Roast only for me but great coffee and great donuts.
Never open never ready and most of the staff just moops around . Its a management and owner issue . Horrible when your job is to prep coffee and your waiting at 5 am for 10 mins in drive thru for coffees. Every time I might go Ill try them again nope they screw up.. I live in Rocklin and I go to Blair road for a coffee
Poor staffing , poor management, poor supplying.
slow, no service in French and the employee with colored eyes lacks politeness
Tim Hortons is always the place for a great snack
hot hot coffee
The place is always dirty and staff never knows what they are doing
Damn this place was so good not even gonna lie like mhmhmhm it was so delicious. The bagels were so crispy n worm, and in Ottawa they don t have jelly filled donuts so it was just yum yum Kid-friendliness: They are very kind nice as well as Respectful
Staff are friendly. Service is consistent. Product is good.
Waited 30 min for my coffee and food , you think they would have the right order after waiting so long , however they still managed to mess it up and give me something I never ordered and on top if that , THEY FORGOT MY COFFEE ?! Horrible establishment , Horrible management, will never be going back and recommend everyone stays away aswell !
Really disappointed, there was a group of teenage girls on Saturday 09/16/2023, giggling and talking loudly while leaving customers waiting. Many of them, seeing this behavior, left without ordering. There was a homeless man who wanted to order and then they started making fun of him. It was really sad and embarrassing. In short, I didnt like this experience and I wont go back. To the head of the establishment, please raise awareness among your employees about respect!!!
Amazing team! Excellent customer service! Keep the good work!
Quaint and clean
Its like home
They almost never have the ingredients available when we order food. The one time I politely expressed this, was met with a very abrupt, dismissive attitude. We have definitely given up on this location.
I made a dream catcher for one of your staff members because she made my day better one time. Going to miss her when I leave here
Take too much time in the drive trou
Great food and good service.
Fast friendly efficient service. Turkey, bacon club is one of my favorites. Warm and freshly served. Wonderful place to visit .
Decent Tim Hortons, nothing special about it, it has good and bad days, like other locations. Be mindful of the staff working, if you visit often, youll know when to double check your orders for mistakes. *update 2022, much is the same, friendly staff here and there thankfully*
Quick service ordered through app. Staff are friendly and well mannered. Coffee and baked goods always fresh and consistent.
Friendly staff. Drive-thru is very busy at this location at peak times and can make the small parking lot difficult to navigate.
Great service
Good! They have curbside pickup! If you have the app the option is there! It was quick and easy. The staff member had mask on!! Definitely a nice option to choose when the drive thru is busy and you dont want to go inside because your child is with you! Curbside is still an option which I like picking, it can be quicker then the drive through remember to use the mobile app!!
Super good service
Horrible service, I ordered my usual a small tea and today I got it and it looked like dirt had been added to the water. Dont serve a customer tea that looks like that. Very disappointed
Staff is so friendly! Can be busy but it moves relatively quickly!!
Had a long drive and wanted to get a coffee. It said it was open 24 hours yesterday. 1130pm and the drive thru was blocked off the doors locked and a young male staff member was inside just playing music. Would have been okay with it if there was a sign stating they were closed or a reason why the drive-thru was blocked via pylon and one of those ol milk cartons. But it just appeared as if he didnt want to deal with customers. I wasnt the only person who was there in the 10 minutes I was there. There where a good 5-6 people who went to the drivethru relised it was closed then tried both doors for them to be locked. At least change the hours on Google maps if your gonna be closed.
If you feel like waiting 30 minutes in the drive thru this is the place for you!! Or if you feel like an early morning coffee and want to be disappointed when you get to a 24hr coffee place and they are closed then i would recommend this place!
No garbage bins at drive thru. Not open 24/7 like they say they are. I often roll up at 215am with nobody there
They seem to always be short staffed but who isnt...
SLOOOOOOOWWWW
Nice and clean Tim Hortons
Slowest drive thru Ive ever been in... Took 12 minutes to get from the street to the speaker and another 15 from the speaker to get our coffee... What a joke
Polite staff, quick service. Thank you.
I was stuck in the drive thru for 15 minutes+ before the vehicle behind me backed out. I also backed out. Might be the worst time hortons in Canada.
Very long drive through wait time...
The staff are unwelcoming. They constantly forget small things like toasting a bagel, or the bacon I paid extra for. This weekend 75% of the staff was in training, the store front fully served approx 10 customers in the span of 15 minutes, with a lot more waiting their turn. Something needs to change.
40 minutes in drive-thru then they only tell me they dont have half the things I ordered at the window
If I could rate this lower I would. Sat in the drive thru for 40 minutes and when we got to the window nothing was ready and there were 4 people hovering at the cash. Poor management. Will never be returning to this location.
This was one of the nicer Tim hortons Ive been to
Very friendly staff .
Parking: Small parking lot. Most guest use the drive thru. Wheelchair accessibility: Parking near the ramp. 1 set of doors is automatic. Chairs inside are movable. Cash counter is high with a plastic shield. Pickup counter is very high. Employees are more then happy to bring your order to your table if your eating in. Drive thru is available.
Shouldn t advertise to be open 24h if the workers are just gonna completely ignore customers from 12-5:30 am. Stood in the drive thru at 5am, along with 4 other cars for over 40 minutes and the person working inside was just filling up the muffins and donuts and completely ignored us. I even went to the window where it was open and where i could see the worker and tried to talk to them and they just went to the back once they realized i was trying to talk to them. Very disappointing but not surprising. Change your hours if you can t have anyone work properly at night, it s frustrating for customers trying to stop quickly before work cause i thought that was the whole purpose of a drive thru .
Again closed at night!!! Rockland tim hortons have bad customer service lately
Stop for a quick cold drink. Drive thru was very quick getting everyones orders so they can be on their way. Keep up the awesome work
Coffee and Donut
Terrible service in the drive thru
Definitely not a 24 hour Tims Always close at random times And they can never get the order right A 1/2 hour for 3 cars in the drive-through Or you can go in the other lane and wait at least an hour before they pass you While theres 20 cars going through the other lane
I asked for chai tea latte on drive thru first they didn t lsiten and they make only chai tea when I ask for latte they said to wait and then at the end they gave me a small cup full of cold milk and they add coffee inside it chai tea bag which tasted like s****. I ll never go there again.
Very well served and fast
Spent 25 minutes in drive through. Seems like there is a real lack of management and staff.
Worst Tim s ever, always get out order wrong, always missing at least one items that we order, put our food upside down in the bag.
Felt very unwelcome as a guest at this location
Absolutely terrible drive thru experience as always. They always wait nearly 5 mins before even taking my order at the speaker. When I got to the window, my single coffee still wasn t ready, 10 mins later. Let s remember there s only 2 cars ahead of me.
Well managed and French and English..
I cant comment on something that I find ordinary. The service was okay because the young man had to start working at Tim Hortons so he didnt know everything which made the service take longer but that didnt bother me at that time. Upon entering the Tim Hortons, it was super clean, tidy, everything was beautiful!!!
My bagel was toasted perfectly and the coffee was fresh
Coffee is the number one here
Amazing staff and delicious food .
People nice friendly
Very cozy would recommend
Rockland Tim Hortons Staffs changing constantly, always in training. so many mistakes with the orders. Unbelievable slow and orders 7 out of 10 times never done accurately, always missing food or literally something you did not order realizing when is too late Weekends are the worse to come for a simple coffee. I am surprise are still in business thos rockland location.
Ok
Very slow drive thru!
Friendly staff, good food, however they ran out of hash browns for the farmers rap. They dis improvise with potatoe wedges, which was acceptable.
Perfect thanks
Wonderful morning staff. They help get your day started of with positive happy greetings.
Hot coffee
Slowest morning staff around.
Always fresh, nice and clean.
Sept 3rd, 5:50 pm. Six people behind the counter and it took over 5 minutes just to be recognised that I was even standing there. Are they sllergic to the cash register? This team needs to understand that it is not how they think they served the cutomer thats important, its how the customer feels they were treated that matters. Usually when no one wants to take the cash its either because they lack training and dont feel comfortable or someone is stealing from a shared cash register and no one wants to take the cash.
Extremly slow wait time in drive through
Mr Horton would be proud. 4 stars.
Waited in line for 7mins, asked for chili, they had none, so ordered farmers wraps, the hashbrowns where hard as rocks, Im not going again
Very poor service, and bees are all over the food.
Food hasnt changed Servers are courteous But of the four I have visited there is only drive through No one wants to work! Thanks to the government.
Friendly service but waiting time which is literally ridiculous. Ive been in the restaurant for 15 minutes for two coffees.
Employees were not all that friendly Did not ask if I wanted to scan for Tims rewards I realized while waiting for my items and was told it was too late, cashier even said I forgot to ask you It wasnt even busy nor was there a big line I went out of my way to ask again to be scanned and said there was nothing that can be done when it was their error, I was ready in hand to scan as well Didnt even get my receipt Truly disappointed and terrible way to start the day.
Doesnt seem to matter if you go through the drive-through or go inside there is always a line up. They have 1 cash open for people who walk in to order and with 4 people in front of me I waited 20 minutes for a drink. Staff are nice though just slow.
Just because a food product is in glass showcase in front counter, doesnt mean it was made same day, hade 3 cheese tee biscuits, they were so hard, hade to trow them out, will never order food from them again.
Good service thanks
Asked for mix Tim bit and only gave me 2 kinds
Great service but the drive thru is horribly slow
Really slow service.
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