McDonald's in Rockland

I highly recommend this fast food restaurant due to exceptional customer service, and good food.

Why does this restaurant always run out of something or consistently make basic mistakes. Bad management. Glad to see they do not care.. Oh look, again app not working only say this location. Moron manager

Good

YOUR MANAGER THAT WORKS EARLY MORNING IS TOTALLY UNPROFESSIONAL AND OUT RIGHT NASTY RUDE!!!!!!!!!!

Quick order and without errors most of the time but the cleanliness needs to be reviewed, the floors are always sticky no matter the time and the toilets are dirty every time and I often have to warn that there is no more paper in the cabins

Stood in the lobby at the cash for over 10 mins only to be ignored by the staff everyone is to concentrated on the drive through and not the actual customers staring you in the face, fast food no such thing anymore

Ok I am going to be completely honest. McDonalds is not bad I do love their food. But they are slipping with their menu.

Food is good, staff is friendly but I cant remember the last time everything I ordered was in the bag. Always something missing

For the second time in a row, Mcdonalds is shown as open 24h, but ended up being closed.

They run out of of multiple different things, constantly get your order wrong!!!

Very good service

Efficient and friendly service, havnt had any issues or bad experiences here

Its McDonalds

Generally an ok place. Frustrating though to get home and find the order not properly filled, more than once.

Its a McDonalds to visit like any other.

Parking is very limited and the drive through can cut into parking if they have a few extra. Parking: If it is lunch or a few more then 6 cars are in drive through it can block ability to park

Great service!

Park in spot # is their favourite thing to say

Was a bit hungry late morning so stopped in for a coffee and egg McMuffin. Was happily eating within a minute if walking through the door!

It was fine not a lot of seating

Going to the drive thru at this location is terrible. They have you pull over to the parking lot which is always full because 5 or 6 other cars are already waiting for their orders. Then you have a staff member coming outside with 3 or 4 bags of food not knowing who ordered what going from car to car . Yesterday as i was waiting i witnessed many people leaving this place frustrated speeding the heck out of there. Next time if i go back there I will not leave the window until my order is given to me. I have never seen such bad service at a McDonalds.

big back

Busy drive thru but service was fast and efficient.

Well done!

Never ever get my order right at drive true and when you call them they never answer pretty sad

Honestly, the amount of times this locations messes up orders is embarrassing

Staff made fun of my wifes order load enough for us to hear them. Then they would not give us contact information for someone to complain to as the person being rude to us was the managerbon duty. Willnot go back

I think its about time this location has 24/7 drive through.

Positive experience at this location Manager was very helpful and friendly.. cheerful person brought up the meal the table smiling for everyone. Place was clean and impressive. Thumbs up again to the duty manager (Ahmed)

First time inside The Big M in yrs. This visit also included to small boys 2 & 4. Went very good shame no play area Kid-friendliness: Surprised to young boys were happy to sit and eat....mostly

Food was well prepare but service was mediocre at best

Got a iced coffee, tasted strong and bitter. Not as good as used to be

The woman who helped us with our order this afternoon was genuinely kind and made our short visit legit uplifting and positive

I went through drive through and received my food but waited 15 minutes for two remaining drinks...my food got cold! Took another 5 min to replace everything. All to get attitude when asking for service. Not good at all

Ordered a quarter pounder with cheese without onions and mustard and got both onions and mustard, and didn t get a straw for my drink

Every single time I go here the order is messed up. Ex: got a happy meal with only ketchup and mustard on the burger, got home and there was only mayo on it. They didn t put the fries for my meal in the bag and charged us for an extra chocolate milk. When I go in to get it fixed, half the staff isn t in uniform and they are just hanging out chatting with each other. Took two minutes to get the attention of a staff member who seemed annoyed. Like I m sorry to bother you to do your job. If this is the service you want to offer, drop your price because you aren t worth it. P.S. every time I get the fries here they are the worst. I ve worked at multiple McDonald s in the past, it s really not hard just follow the instructions.

When you go in and spend 50$ on food for your family. You get home to realize one meal is missing. My kids happy meals are missing the fries. I had to ask for the drinks for the adult meals and the kids meals separately because they handed me a bag missing half the order already and expected me to walk out. So 50$ later and home with 30$ worth of food. Try and call and nobody answers. I get your busy but this is unacceptable.

They forgot my spoon

Drive thru to pick up lunch, great service was quick and food was good.

Never get the order right in years

Often do not have fruit Fibre muffin to go with my coffee, thus 4 stars. Staff friendly, eat in part was clean.

Great for a quick bite passing through.

Used a coupon for breakfast Very good egg McDuffie Didnt wait long Prices have gone up... Food : 4/5 |

Great food fast and enjoyable Kid-friendliness: They offer alot of kid food. Food : 4/5 |

Employees are so stupid. No idea what a bacon cheeseburger is. I swear they must be liberals confused about their gender.

McDonald s does not have a bacon cheeseburger, they add bacon to a cheese burger. Not every restaurant in the world serves bacon cheeseburgers :)

The place is disgusting. Not only did I get 1/3 of the waffle fries I ordered but they stale. Charged over 4$ for this and the portion is pathetic. This McDonalds is the worst. Employees are ignorant and entitled. Complete trash

I place an order, I pay for the order and I receive the right order. Thats how a drive through should be and thats how it is here. It is in Rockland, Ontario ergo the entire community is based out of nice human beings. The screens in the drive through are well lit and clean all the times Ive been there. Couldnt rate a full 5 because Ive never been inside but drive through experience as it should be. The road right in front of the entrance of this McDonalds is bumpy and has a pot hole. This isnt their fault but McDonalds being a multi billion dollar behemoth should/could ask the municipality to get it fixed. After all, these behemoths lobby for a lot of things why not use their power for something that would benefit the community and their reputation in our eyes. Isnt that the whole experience? Driving into McDonalds :)

Stood in line for 10 minutes without even being acknowledged/ say I will be with you in 1 minute absolutely nothing...

Very appreciate clientèle and service.

I tried the chicken Big Mac and sadly it was a Big Disappointment. If it aint broke, dont fix it.

They have issues at times screw up on orders manager wasnt nice

Always always, always double check your order. They always forget something. This has to be the 4th time in the last couple of months. I forgot to check my order and am short fries, last time 2 burgers, fries before that.

Food is never fresh. Fries taste like they have been sitting for days. Even at rush hour where you would expect fresh or at least hot fries. Often go for breakfast and the hash browns are the same. Almost soggy like. If I had time I d go to orleans. Probably one of the worst McDonald s ever

Just a regular Mc Donald.

Always check your order when you go by the drive. Every time I go, there is missing something or the order is messed up.

Great friendly service. Clean.

What you expect from a mcds

The absolutely worst service after waiting 30 min for our order half was missing. Pulled back around only to here employees cursing never again

Really clean mcdonalds. They screwed friendly and always cleaning. They also have never screwed up an order of mine. Thank you

Double cheese add Mayo and extra pickles and onions. Was bent and smudged

Always a last minute stop for quick snack!

Bad service

Well, you probably already know McDonalds. Best fries in the world, better coffee than Tim Hortons... But for a really good burger, go to Harveys and get their Angus. I wish everyone had the automated order system McDonalds has.

Good job enough on the food. Staff are kind.

Love their fries and chicken nuggets

There is fast service. Perfect cleanliness. Excellent meal. Parking: Parking is easy to access because I have a handicapped accessible permit.

Just a quick in and out...but the sausage and egg mcgriddle was good and fresh.

Really slow service, out of ice cream all the time, one way out and one way in; 3 times I ve bee stuck waiting in drive thru line for 20 minutes just to leave the place order less.

Walked in and ordered my breakfast on the kiosk. I like it a certain way, and when given my breakfast the cook said, heres your special order proceeded to say why the hell do we even allow this Also made my food wrong Worst customer service i have ever received

Food is always great as per my kids. Service isnt the fastest but that ok.

No chicken nuggets in the happy meal, the only thing i didnt check to make sure. Because this location ALWAYS forgets something in the order.

I ordered a McFlurry and received a nearly half full McFlurry. I addressed it to the manager, he appeared annoyed and proceeded to correct the problem by topping it up like an ice cream cone, ZERO SKOR! We also had to through out 2 large fries as they were beyond stale . I feel ripped off & disrespected

BRO they mixed up my dads order with another and instead of admitting and refunding they told him his card declined and so he paid for 2 different orders

I Mcloved it

Do not ever use mobile pick up order here. They cannot understand it. 3 out of 4 times now I sit and wait and wait and wait while countless others get their food. Food : 4/5

Soggy fries, asked for extra onions on the burger. All I got was the sticker on the rapper saying extra onions. No onions at all on the burger. This in not the first time this happened. Terrible service.

Its a McDonalds. Everything was consistent with what one would expect from any other McDonalds only the lady made me repeat my order 4X. Maybe time to refresh their headsets or speaker box

There is a lot missing from the order and dont take extra you wont get it

Has to be the worst McDonald s I ve ever been too. The drive thru is always a nightmare and takes forever.

Good place to swing in tight area no good for big trucks on main Street

Really nice.

There was an unfortunate mix-up with my mobile ordering and the 11 am breakfast cut off for whatever reason when going through the drive-thru. The order had to be canceled and re-written. It was unfortunately wrong. Everything was doubled but no coffees. I sometimes have difficulty speaking due to a medical condition. I just couldnt get my words out. They were SUPER PATIENT and VERY ACCOMMODATING. They fixed the problem. Super staff. I dont know what changed in the past year but thats the best crew Ive seen there in years.

I dont understand how anyone still consumes this stuff.

Very slow every morning!!!! No cars ahead of us and wait 07 minutes for 2 coffees!!!!

Made me wait outside until 40 minutes after opening time. Probably gonna be a full hour. Still literally outside as I write this. Update : 6:50am, ive been stared at and ignored outside the doors in -6 weather with slight hail.

Fast hot tender

People there are usually quite lovely. Short staffed as we all are so it takes easily twice as long as usual but hey, I got a Pay-It-Forward here :)

Cannot say enough about how impressed I am with Hunter at the Rockland location. Her attitude is infectiously positive. She is delightful, polite and offers drive-thru customers a great experience. The world needs more people like Hunter! 5 Stars!

I have been going here for a couple years. Use to be better. Lately Ive been having issues with coffee not being stirred or missing ingredients and burgers ingredients all over the wrapper and buns

Friendly, consistent, and fairly accurate. Parking: Decent amount Kid-friendliness: Definitely

I woulf rate it 5 stars but they have forgotten some of my order sometimes! otherwise though there food is great!

It was delicious but they forgot 1 drink but its fine overall Parking: They have plenty of it

It is McDonalds..friendly

The drive thru took so long that drivers started getting road rage and cutting in front of each other to order first or pay first. You could also watch one vehicle pay and get their food before another order was taken. I realize that you need to train your staff.... but the drive thru is NOT the place for it.

I go there once a week for breakfast take out, #2 with coffee. Almost never disappoints.

Dont overdo McDonalds, otherwise you will have to call 9 11 hhh

Just witnessed an employee screaming at kids eating and throwing them out. Mcdo use to be a place for kids to have fun. The older ladies working here are the worst.

It was extremely dirty and staff dont know how to wash there hands

Went through the drive through minutes before closing and expected understandably lower quality service/food. Were pleasantly surprise by very upbeat, friendly and efficient staff. The food tasted great also. Kudos to the evening shift! Dietary restrictions: No dairy

Nice customer service food was good

Great staff quick service

Fast and clean

The parking lot isnt very user friendly, also, there isnt very much room to safely walk from your car to the restaurant

They dont want anything to do with serving a truck driver at the drive-through. They want me to wait 1 hour for the dining room to open. Tabarbak gang as if we just had that to do.

The store was busy which is to show good food. However the service lacked because it took 10 mins to be noticed and there was plenty of staff to be able to take the order. Once order was taken the speed of service was excellent

It was alright. I feel like they are going to fast in the kitchen, assembling the food. It often looks rushed. Parking: Free parking

Great place for eating. Prices are very good. Food is fresh and appealing. Service is fast and friendly. Thank you McDonalds Parking: Lots of parking. Wheelchair accessibility: Wheelchair right at the door.

So mcdonalds points are apparently not available at this location. Guess Im not going to be eating here or spending my money at this location anymore

Guess Im not going to be eating here since this restaurant isnt accepting reward points. You know, the incentive to spend money

The cashier was very helpful and considerate. Even when my gift card was not working. She did everything possible to help. Thank you.