A&W Canada in Rockland
2736 Chamberland St, Rockland, ON K4K 0B8, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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Recently moved near this location, ordered two burgers and fries and onion rings. Love the onion rings usually, but this time had to be the worst onion rings I ever had from A&W. They weren’t crispy they were under cooked. Soggy even. They had just made the food we decided to dine in, when we got our food it wasn’t even hot it’s like it had been sitting for a bit maybe waiting for the other meal to be ready not sure. Or maybe they put such a big piece of lettuce with too much sauce and it made the burger cold not sure but anyways I wasn’t impressed. Will give them another try, hopefully better the next time. Bunch of younger kids working that didn’t seem to really care about their jobs.
What a wonderful experience i had at A&W. The workers were very friendly and helpful Especially Sitti and Hazel. They gave great smiles and great service.
We went to have a quick bite to eat and were welcomed by the nicest person in the world. Her name was Billeah . Great smile and great service . From far , I could see that Billeah made sure our order was ok and nothing was missing. Great customer service by Billeah and the crew that day.
I have been going to this A&W for years and have always had the very best service. We have food sensitivities in our family and they've always been bang on with our needs. the service has always been fantastic, and the food is one of the better quality fast foods. I went there last week, June 14th 2024. The service was not great. I got the hamburger and it was a regular teen, no special instructions at all. At the cash, I saw on the screen that the lady had taken the instructions down right. I went back in and had to wait several minutes before someone "noticed" that I had a hamburger in my hand and wanted to talk to someone. I had just barely begun to explain the situation when she spoke right over me to say I needed a receipt... I went back to the car get said receipt, not realizing that I had not been given one. I went back in to see if we could work it out and she said I needed the receipt. At this point, I behaved badly and smushed the hamburger on their counter, told them they were not treating their customer right and left. ( I was a little loud and my behaviour was not great) Still, their behaviour was seriously bad customer service.
The Onions were the best I've in 5 years. I have food allergies, the staff gave the exact order, the way I ordered it. Fantastic experience, fantastic food and a great staff to make it memorable. Thank you 😊
I just ordered the Chicken Cruncher BLT combo at the Rockland, Ontario location & the chicken was so dry & overdone that I may as well have eaten an un chewable cardboard or worse. Very disappointing! On the plus side,the fries were ok. 😡 - Definitely won’t be ordering that again. BE WARNED! Just want to add that I mentioned it yo the person behind the counter who served me & although she agreed that it was not up to standards. she just walked away & went back to work. Really disappointed & will not be visiting again.
They manage to mess up even simple orders fairly regularly. Edit: have found parts of plastic bread clips in burgers here multiple times. Strongly recommend dining elsewhere. Have dropped to 1* to reflect. Won’t be going back.
So-so service. Ordering multiple burgers, with different requests for some of them. Seems to throw them off. Tables were not all cleaned. Drive thru offered. Bonus - they use French's ketchup, which is better! Famous for their root beer served in frosty glass mugs. #localguide
Quick service, polite employees and consistent product.
Never dissappoints!!!
Excellent
Great staff, very clean, excellent burgers.
Slow service, and the staff is absolutely rude. I would never speak to my customers in that tone of voice! Never again will I ever go to this location ever again
Small classic A&W. Complete with frosty mugs and fries served in little baskets. Awesome! Vegetarian options: Beyond Meat burgers are delicious. Suggest you eat in to enjoy them nice and hot. Cheese and - surprisingly - bacon are offered as extras. Parking: Its in a mall. Plenty of room for everyone. Drive-through also an option for the more impatient. Kid-friendliness: No special facilities. Just food, tables and chairs. Wheelchair accessibility: Mall sidewalk may be a bit of a challenge.
Extremely clean and personal service at the table
The staff is very friendly and efficient. Clean restaurant and a great experience! Vegetarian options: Beyond meat burgers are tasty! Made fresh to order
Lobby has changed...more personable service.
Good service
The particular cashier could have put a little more effort into being polite. She came off as a spoiled brat that was being forced to work.
W establishment had a good time
thoroughly enjoyed and someone asked if i was enjoying my meal! There are no antibiotics in the chicken! Kid-friendliness: yay
Ordered onion rings for the second time at this location. Both times the onion rings are hardly breaded. They have crumbly breading thats all at the bottom of the bag. This location need to train staff on correct wet batter and breading ratio because a bag of warm,soggy onions are not what I ordered.
We stopped to eat dinner tonight at the Rockland location and the food was great. We got exceptional service from Ciara, she was kind, polite and friendly. Great job!!
Great little joint.
Onion rings are way too salty, no need for all that salt
Took a star off for not being able to drink anything besides coffee with the breakfast combo. Without paying extra, I asked for anything, water Apple Juice pop, everything costs extra so I cancelled the conbo and just bought sandwich. Combo is overpriced as it is. Thanks for having red-hot available, other restaurants should copy that
Coming here for years, always good food and good service. Good experience.
Drive thru is slow. Small portions on kids meal. ( only two small chicken strips)
Great quality food. Awesome customer service. Seb, the supervisor, is amazing. Place was neat and clean. Definitely recommend.
Full kitchen and counter and still waited 20 minute just simple teen burger combo. Burgers came out REALLY slow
Fast service, difficult to understand and missing chipotle sauce. Once we reached our destination we noticed it. Otherwise its comparable to all fast restaurants. Not healthy but good and it helps
Its clean, good and the welcome is good. Congratulations to the A&W Rockland team
Most friendly and fast A &W in Ontario! Super staff, great food- loved the whistle dog and the sweet potato fries! Can t wait to go back to Rockland to eat here again! What a wonderful atmosphere! Clean and friendly! I will definitely return!!!
The workers are amazing Vegetarian options: Very good for their beyond meat burgers and sweet potato fries Dietary restrictions: They re very good for understanding what dietary issues people have
Super friendly staff, efficient and fast.
Wonderful service, amazing food and à lovely atmosphere
Excellent food, clean place, very kind workers
One of the best fast food consistent place... burgers are always good, chicken strips very tasty and onion rings (when freshly made) are unbeatable (better than the Tower of Rings at The Works for under 1/3 of the price!) Most are great but avoid Mall concessions... Update: still consistent, often have coupons and good food but im not giving 5 stars to a fast food place ! ;-)
Parking: lots Food
Genelva served us and was amazing! Very friendly, patient with our large order, quick service and food was delicious!! So happy with our experience :) Kid-friendliness: Loved the buddy burger option and the staff was so friendly with my children!
very slow service,
2 suggestions. 1 - If an order is going to take over 7 minutes to prepare let the customer know so they can make a different choice if needed. 2 - If a customer approaches the cash to place an order, and you are doing inventory, stop doing inventory and serve the customer. You found time to tell your employees x,y,z but not time to serve the customer. Youre welcome.
Parking: Was great! Food
Parking: It s free Kid-friendliness: The lunch bags Wheelchair accessibility: For sit
The person who served me was very kind :)
A quick and easy lunch on a busy Saturday. Easy peasy, thank you.
Had 2 teen burgers and both of them were cold fries where vert hot on the 7 April 2024 was their for lunch
Very friendly service and quick
Great service! Always served with a smile! 10/10
Vegetarian options: Beyond meat burger Kid-friendliness: Happy environment Food : 5/5 |
If you want good quality food, good costumer service and a clean place to eat, then this is the place for you.
Amazing experience staff friendly service awesome food really delicious.
Its been a long time since I had an A&W burger, I was pleasantly surprised. Went through the drive through it was quick. Next time Im looking for a fast food burger A&W will be at the top of the list.
The drive through rep was rude, very ignorant. Telling me the milkshakes are basically the smoothies because they have fruit in them. I asked if they have any with out the fruit to have just a milkshake. She said they only do that for chocolate. As in chocolate milkshakes. Beyond floored lol mm..Kay.. I ll pass thanks.. I truly despise ignorance. Should never be tolerated in costumer service. Attitude goes a frickin loooooong way, this person clearly needs to have the spoon taken from her; does not know struggle.
Drive through
Almost always nice staff. Food is well made and well put together. Food
Excellent service, clear place and friendly folks
Good food
Food is always fresh And the service is always awesome
Quick service.
Best burgers in town!
We arrived at rush hour. We were served in no time, food was great, staff very courteous and most important, tables all cleaned. This is the best A&W I ve been at. Good job team
Always liked AW during the pandemic quality had gone down a little I noticed but now its backup there and they re doing well
clean efficient great food and affordable. loved the all dressed burger fries and root beer
Food is really good and fresh. Staff is friendly and the interior is clean. Debit machine could be wiped down though.
As a regular thats been going here for months now, the staff are great, food is to the a&W standard. Atmosphere is chill in the mornings but hectic come the afternoon as most other fast food places. Very nice Wheelchair accessibility: While there is acsessable parking and a dip in the sidewalk, there is not a door opener for less mobile people. The door is quite heavy which makes this harded for people
5 years later, still great! Kind employees, have a sense of humor. Very good and fast service. Always with a smile! Always a pleasure to order here. _______________________________________ Good service. The employees are super nice.
Best beef and chicken burgers in town. I enjoyed their food.
It was good, but really expensive.
Excellent service. Great burger. The burger was hot, not just luck warm, and the toppings (lettuce, tomato) we fresh.
Good food, decent service and great root beer.
Did drive thru, and got a bacon teen burger. Was very tasty, and I liked that they used a good piece of lettuce and was crunchy. Good flavours too.
Very slow and food is very greasy
Mama burger hot, onions rings very cold
Crystal is not a very pleasant manager. Had our breakfast served wrong while sitting beside a staff member blasting East Indian music on her phone while on break. LET alone the very loud music in the restaurant today. The bacon slices were not even an inch long the eggs were cold missing hash brown and toast that came way after more than 10 minutes waiting. Reason they are busy. Nobody was after us. Dont serve the food if the order is not complete then. Asked to make a new breakfast which was refused by manager. Crystal refused to make new breakfast or refund. After arguing she said talk to Christian the owner hell back me up. Not the service it use to be. I once had a chicken strip raw given and was given 4 free meals. I had to fight to get a tiny money back TODAY. We will not be back after going there for many years of great service its now gone down the drain.
The food is always prepared hot and fresh, which is fantastic for a fast food chain. Enjoyed the manager special for $6.49 (burger, fries, and pop). Customer service is always great and the restaurant inside is clean.
Exceptional overall service and food. Cheers! Luc Dupuis
Great food as always
Always enjoy A&W, their burgers. The location is nice, clean and boasts tons of parking. It is very accessible and the location is great.
Great service.
Best fast food burger in Rockland
Amazing staff, super friendly and helpful. Well kept bathrooms, clean, offering both regular and sensitive soap; and amazing food, perfect temperature, and wonderful presentation. I only wish I took a photo before I ate it.
Love A&W, finally tried the iced mixed berry smoothie which was really good however the fridge that chilled glasses was not working so had to enjoy my smoothie in .. a plastic cup which is disappointing as it is advertised in their ads and commercials
excellent service, tasty food Dietary restrictions: they have vegan and gluten free options, though there is always a chance of cross contamination so keep that in mind when ordering. Food : 4/5 |
Friendly service ,
I love A&W. Their burgers are good the onion rings are good. 10/10
Where very friendly people
Good quality food!
Dont buy anything from this place ordered 2 buddy burgers to go when I unwrapped the first and took a bite no cheese or onions and mayo was a spec the 2nd was the same threw then out never will go again
Excellent service but its still a restaurant to help out
Great service.
On November 9, I ate a Moza Hamburger, Was cold, and the meat not fresh!! Necessary inspector. Urgent
Great Fast Burgers and Onion rings
Just received coupons in the mail Friday January 21st 2022 that expired in November 2021. Whats the point in mailing out expired coupons?
Drive-thru staff funny and fast ! Best Mozza-burger ever! Thanks
Unfortunately I didn t got an awesome picture but maybe next time had an opportunity to visit this location several times last week, for breakfast. Great service & love the bilingual workers. Thanks for the awesome service & allowing me to use the restroom! Haha
Gold place good food.
Expensive in calisse
Quick bite, good ognion rings!
Great service and clean restaurant
Good service
Had to adjust the rating. 8 min drive thru wait to be told I need to park and wait more. Currently still waiting for two plain chubby chicken burgers and we are at 15 minutes. There are no cars in drive and no one in the restaurant.
Nice hot onion ring
Good place but I did not like the coupon thing. So if you got 1 phone account and you are two people only can get 1 burger in deal which is ridiculous.
Horrible Service! Please check your order before picking up! They charge you for the order and than take out the stuff from your order. When you tell them about your incident they laugh! The lady name Sonia was arguing instead of apologizing. Horrible experience
Great food, friendly staff and always clean.
I only order one thing here: the plant-based Beyond Burger. While it does sometimes take extra time to make, staff have become pretty good over the last couple years at ensuring any non-vegan items remain off the order. That being said, I still recommend fellow vegans check their orders before departing the drive-thru.
Great service great people
On our way back from a long ride through the back roads of Hawkesbury, we see this beautiful big A & W Rockland, 23 km sign. After being caught in a rain storm we couldnt wait to get there. Well, upon arrival, all of the chairs were already turned over the table and some guy was washing the floors. It was 7:30 pm, the restaurant closes at 9 pm, we were confused to say the least. We had our very hungry 80 year oldlm with us, who has mobility issues and thus moves around in a walker. Upon opening the door to the restaurant, we were greeted with wet & flooded floors and basically, the guy washing them was not letting up and continued to work around us. Granted, we were given a table when I asked if were able to dine in. I pointed out that it was 7:30 ish & that it closes at 9 pm. Needless to say, getting to the cash to ace our order was an obstacle course of water & floor cleaning machine which never stopped making this horrendous noise during our entire stay. Thankfully, our order came in a timely fashion brought tonus by the cashier. The food was ok but loop warm sadly, but being so hungry, we had no time to complain. Getting up to go get salt& pepper, vinegar , mayo at the station also proved very difficult as the individual cleaning the floors had flooded them with soap/water making it near impossible to access them. Needless to say, we wont be returning to this location. It was a very unpleasant and unwelcoming experience to say the least. At least none of us slipped on the floor although there were a few close calls.
My grandmother, who is now 81 and lives alone loves to go here. She feels like the owner cares and gives extra care to the elderly. When she arrives at the door with her walker, he comes and opens them for her, greets her and takes her order at the table. Im so grateful they go above and beyond like that. Support this location!
Ordered a combo with sweet potato fries at the drive through. They forgot the spicy mayo, but as I walked in the restaurant, one of the staff was about to head outside to give me the missing mayo. Good service.
Great food at reasonable prices.
Friendly Staff!
Great service, very fast !!
Awesome, friendly
Best service Hot and fresh food
Friendly service! Fast food joint! Enjoy! I always order the lettuce wrap.
Very good!
Worst hamburger meal me and my 94 year old mom ever had. Would never visit A&W again. They need to get their act together if they want to survive!
Yummmy
The small hamburgers are very good
Friendly staff fast service food was hot and fresh
Standard burger chain experience, nothing stood out.
Very good quality meat and service in French! Wow
Great fast food
Best fast food in rockland. Great food quality and french service 5/5
Best coffee spot in all of rockland
Waited 5 minutes for my burger that I could see on the back counter because the staff was too busy making belts out of receipt paper...
After the ranovations the place looks a lot cleaner but I miss the bar stool counter beside the window. Other than that one of the best a and w places Ive been to.
Quick service good food!
Vegetarian options: Burger sans viande offerts Parking: Très grand stationnement partagé entre plusieurs restos et magasins. Cest accessible même au gros camions. Kid-friendliness: Ils offrent certains repas pour enfants (buddy burger par exemple)
Great service and consistent quality food.
Awful service wrong order and when I went back to let them know they actually made me go through my bag to find the 2 mama burgers with buns and return it to them. Then they gave me my 2 lettuce wrapped mama burgers. Got home started to eat it and found 2 hairs in it. The first 1 I just removed znd didnt eat that part of the burger but the second one taking a picture to show it.
Clean place. Kid-friendliness: Nice people .
Clean place and good food .
Great service, as usual.
Good, smooth, standard
Parking: Lots. Food
Quick service, excellent food, very clean.
Way too expensive for fast food.
Well managed. Fast service. Great food
Delicious
Love the Beyond Burger!
Good fast food, efficient service drive-thru
Good service good food
Vegetarian options: Beyond meat Dietary restrictions: Vegan and vegetarian options... Lettuce wrap options for gluten free Parking: Plaza parking Kid-friendliness: Jobs pack Wheelchair accessibility: Flat all around
I went to this a&w location and one of their employee s, Abriel, is one of their best workers. She puts her soul into her job. She by accident messed up my order but it ended up tasting better! What a genius. I pray for her well being everyday!
Fast fabulous friendly!
Everyone saying the burgers are garbage, fix your taste buds !! The food is freaking amazing juicy yummy great fries great chicken fingers, and for that guy that said the burger tasted like garbage for you and your 94 year old mom well u have no taste buds and she has no teeth ty