Subway in Rockland

Super slow at this subway all the time

Very slow service. Edit: Made the mistake of coming here again, service is just as slow. No brain cells are used behind the counter to speed up the process. Food : 4/5

Love coming here staff is amazing you can see that both shifts work hard and the atmosphere is friendly :) Definetly a recommendation Vegetarian options: They have veggie patties for vegetarians Dietary restrictions: Theres gluten free bread for those who r intolerant

Service at this location has been excellent my past few visits. Well done.

I have never been here before, but my husband works in the area. I thought I could grab a couple of sandwiches for dinner. The food was as expected. However. The food prep area was filthy. I ordered. Then I saw how bad it was and wanted to cancel my order and go elsewhere. Food was spilling into other bins. It was not wiped down. The cutting boards where black and dirty. Food was caked under the cutting boards. The floors were dirty. I only stayed because the workers changed their gloves between orders. But I will not go back.

The young black man with braids doesnt seem to want to be there. No smile and work to get rid of it. Bread cut all crooked and it breaks during packaging. Disappointing.

Friendly service, hot sandwiches, cant really ask for more.

awesome food, great staff, too! very friendly, i would definitely go back there, its a lively place.

Great experience, with perfectly made food, had a great lunch date with my wife!

Don t ever order online, kids working the front and can t manage themselves at all. No organization and food is rushed. I strongly recommend avoiding this location.

They are useless when it comes to Subway App orders. Twice it was significantly late (whats the point in ordering if you have to go to the restaurant and wait for 10 minutes anyways) and this time 2/3 subs were made incorrectly. One had no cheese and wasnt toasted, the other wasnt grilled and missing toppings.

I come back with my lunch, without the 4 cookies that cost me $5.00.

Went in around 9 PM May 7th. Both workers (Brayden and Dawson) were very dynamic and friendly. Me and my girlfriend had a good laugh and had a good conversation with both of them. Props to them for being very professional.

I take back my original review, they added yellow mustard back I ve never been happier

I tell ya, nothing has changed in that store. Went Monday to buy a sub and those poor students having to deal with a unprofessional manager. Manager is female whom gave the team such attitude when they asked for help with toppings as they were swamped with customers lined up. Who as an adult rolls their eyes and tells them to get it themselves in front of customers. Your previous manager female as well disrespected the employees as well in front of customers, these are just kids working! They choose to do so, they dont have to! Most of these kids save money and go off to university to not end up making peanuts managing a subway! God forbid we should encourage them. This is not my first sighting of this manager disrespecting those kids! Do better subway with manager selection and you would have shortage of foods or tension atmospheres. Of course as a customer from years now we all know nothing will change and the employees will probably get in trouble for the managers actions. Absolutely unacceptable. Totally not a team.

Walked into this store a while ago and saw the manager there and was appalled by what I saw. She was grabbing the shredded cheese with no gloves and didnt wash her hands and proceeded put it on the bread. This is absolutely disgusting coming from a customer because who knows what germs are now in the shredded cheese. God knows what else she touches with out gloves from seeing that. I will never be returning to this store again after that experience.

Wow!! What a change! The staff were on point, courteous, and polite! :) this new manager is making a huge difference!! :) thank God! Finally someone in charge and making a huge difference! :)

I love their subs its good.

We are repeat customers of this location and have always had a great experience. I d like to thank one of the Staff members named DAWSON. He s served me on a few occasions and has gone above and beyond each time. He is very polite, has a great way with people and ensures his customers are pleased with their experience. Thank you, Dawson!

Whole wheat buns are never real fresh.

I order online. I get a company to pick it up. Even order Ive done has always wrong. Missing items getting orders wrong.. I love there food but its getting annoying

Ordered online, pick up time was 1215. It is 1238 and still not ready.

I ordered a southwest steak and avocado sub, there was no avocado on it at all. Also the bread on top part of my sub basically fell and crumbled apart. Never getting gluten-free bread ever again from any subway because of how bad and dry it is.

Great subs

Sunday, March 26 2023 Sadly disappointed with our Subway experience today. We entered the restaurant at approx 11:23 and exited around 12:04. Service was slow, perhaps due to there being short staff put the pace of the employees left to be desired. A paramedic was in line before us and she unfortunately was delayed in returning to work due to slow service. The restaurant ran out of bacon, tomatoes and avocadoes while we were there. Our subs were toasted but remained on the cutting board for approx 10 mins, meaning by the time we ate, they were lukewarm. We intended to eat in the restaurant but due to time restraints (caused by the service) we had to eat at home. Cookie assortment was also lackluster. They had 1 M&M, a few chocolate and whit chocolate and approx 7 Choc chip cookies. The M&M and chocolate chip were stale. Perhaps from the day before. Disappointing as we arrived before the lunch rush and still they seem unprepared. We also were a witness to them incorrectly prepare an online order also, the sandwich was prepared on bread instead of the flatbread that was asked. The only highlight to our lukewarm and missing ingredient meal was the young man who came in for his shift and started right away to help with the line up that was waiting to be served. We expected more effort and preparedness at the time of day that we there. We will undoubtedly be making our own subs at home thanks to some buns and fresh veggies from our local Independent Grocers.

Having a sandwich with the chicken still frozen was great... plus it felt like I was bothering them.

I love subway can eat there 7 days a week lolol

Pretty good subs would definitely recommend

This place is a joke. I waited 30 minutes for 3 subs and drinks. They didnt know how to do my order and charged me more! Food

If I could give no stars I would ! I ordered two meals online - went to pick up and they had none of what I ordered ! They had my phone number but they never called to tell me ! I have had problems before but this was ridiculous ! Never will I order there again. Obviously need new management !

Mobile ordered sub 5:45 pm and they did not have any bread other then brown left not winner winner

Was served by the most delightfully, polite young man. Named started with a D. His customer service skills were exemplary to say the least. Both subs were toasted & grilled to our liking with generous & fresh portions of all of the ingredients we asked for & with the nicest, friendliest smile. This young man will definitely excel in any line of work requiring customer service. He didnt miss a beat. They are definitely lucky to have him. .

We visited on Thu May 18th, waited 35min in line and being told there is no more bread, no more flat bread. They were able to manage and find a 6 bread, match with a 6 flat bread to make a foot long #3. Tried to defrost a flat bread to make a footlong #8.....very disappointed.

Cant listen. Completely ruined my sub , not her fault no labels on the sauce. Many other things but Ill be the better person Fix your stuff owner

Going here on a Friday for supper is a hit or miss. Ya never now if they have bread or if the meat you want. And dont expect Michael Young Senior District Manager to help. Food

Really good sub!! Always put a good amount in the sub

Good food, but a little expensive for a sub and fountain drink. Over 21$. Good service, too, as they were busy. 4 stars.

Over the past few months I have been to this Subway about 4 times and each time gets worse. I am a very patient, sympathetic person however I get so frustrated when I visit this place. Wait times are ridiculous, the young people working there are very polite, but they all run around in circles, nobody knowing what to do. They run out of everything all the time!! Where is the manager? Why dont you have someone there during the rush times to help these young kids and teach them properly how to operate? I feel bad for them constantly getting insulted and blamed for something that is clearly the managements fault. Terrible boss leaving your employees like that. I will not be returning to this establishment again. If I want Subway, Ill drive to Alfred or Orleans as I just cant deal with this place anymore.

Some sandwhich artisans are better than others

The 3 employees present managed a rush very well, keeping a smile despite the fact that they were missing condiments. In addition, they knew how to respond in French.

Wait time is rediculous, 30 minutes to serve 4-5 people. Slow staff

This rating is specifically for Neveah. She helped me out with an order mix up and more than accomodated. Give her a raise, shes been there long enough to deserve one

Sandwich bread was stale and rock hard on the end. Not at all what you expect from subway.

A good queue at dinner time but several employees to serve so efficient service.

Subway is always my go-to place for a good lunch. The location is ok but parking spots are awkward as you have to park in an angle. Great food, great staff and clean.

Closed by 930 despite google and front door saying 10. And now that i read the reviews about low quality when it is near closing time, i will go elsewhere when it is anytime past 7pm

Quick service, friendly staff

Always fast and friendly service. Restaurant is clean. Top up on toppings when asked (not stingy). Toppings are sometimes mixed, so if you have allergies Id be careful. Have to give 3 stars because every so often when I go in, the younger staff are arguing behind the counter and you could cut the tension with a knife.

Bread was fresh, service was quick!!!

Asked for a chicken ceaser wrap and never felt the need to say that they discontinued the ceaser dressing. Also they were still advertising for the chicken ceaser wrap. So I ended up having to pay for something I didnt want.

One of the worst Ive been. Missing steak and cheese, chips, fountain drinks, etc. Slow and understaffed.

No drinks, no bacon, no spinach ,washrooms were locked but staff could use them. Chairs up on the tables, guess cleaning up would be too much work.

Never been a big Subway fan, and this time didnt help sway me when it took >20min to get through the order queue. I wish their toasted subs werent just seared 360° and turned into a crumbly mess. And of course the subs get smaller while the price keeps going up.

The service was fast and the subs were as expected. When I asked for lots of pickles it made my day when they put lots of pickles. Vegetarian options: I always order a veggie sub. You can also order salads and soups.

We order from this subway when we want a laugh. Whatever you order, you will not get. It feels like opposite day, everyday

The worst managed subway ever! Dinner rush left in the hands of 3 teenagers that have clearly never made sandwiches in there lives. Soooooo slow. Waited in line for half an hour and then had to leave empty handed. Just sad!

Young staff..Need some sort of supervision, they stand around and chit chat instead of serving customers. There is a huge line up and theyve lost 3 customers already. Bad for business. Owners should step in themselves and work, instead of hiring undisciplined staff. Bunch of confusion, unprofessional comments and behavior infront of customer.

I went out to subway 4 times since moving to Rockland 3 years ago and 3/4 times they are closed early because they are short staffed. What a joke

Must of went on an off day. The bread was so small and not fluffy like at usual subways and that made it hard for the stuff to stay inside the sandwich. They had no lettuce on that day either, wish i would of been warned when i ordered my blt. Also no cookies (not a big deal it was just disappointing) but like i said probably just an off day.

Horrible/slow service.... Have not had lettuce for the last 2 weeks... What subway does not have Lettuce. Will not be going back.

Amazing place, friendly staff definitely a huge upgrade to the service that I used to get along time ago keep up the great work Ill definitely be back.

Excellent amount of meat ratio to vegetable, and we love the flat bread. Havent had a problem with that location.

Excellent Smiley Service Food was very good...

A bit slower as usual but with covid and all still a really good place to go for a quick meal

Fast Service and Great food

Excellent service. You want Subway done right, you go here! We couldnt go to the one in Hawkesbury do to them not having bread yet again, so we decided to call the Rockland location to see if they had any, they said they did and even put 3 aside for us for when we got there. The did such an excellent job on our subs, they even marked what each one was on the wrapping. Excellent customer service going over and beyond! Thank you to the Subway Rockland team! You guys need to teach Hawkesbury how its done right! Thank you again for the awesome service!

Pretty much exactly what youd expect from a standard Subway franchise. It was clean, they had all the regular stuff in stock, and the staff was reasonably efficient (though Ive seen better in other Subways).

They work very hard at Subway. Good job..Shop local..keep everybody busy...

Were out of pepperoni but we have ham. Its basically the same

Excellent service. Clean and fresh stuff.

The lines usually move pretty fast

Me and a coworker got subs there both different types of bread and they were so stiff I think they were day olds

Located just off the main highway in rockland, friendly staff!

staff you can talk to.

Great location, fast service, ingredients portion were perfect

Good

Always love the different varities at subway

Fast Food? Not the case at this location anyway. 20 minutes minimum. Youll notice employees in the back giggling while your waiting for the previous client to pay... Just a poorly organized subway location. I thought maybe the new covid restrictions were the cause at first but I frequented this location quite a bit recently and surely the restrictions dont help but the staff arent focused on getting clients in and out with their food. I have time to go threw the Rockland McDonalds Drive-threw with 12 cars ahead of me 3 times before I get out of here with my food. Not a recommendation if your on a time restraint. Likely wont be making it on time if you stop here. All the 5 star reviews are most likely a result of their survey they conduct on their receipts. They offer a free cookie in exchange for good reviews.

Clean, fast and good food.

Fast and friendly service

Love the subs!

I like subway but this specific location always seems to disappoint. I went in 2.5 hrs before close and all they had was white and brown bread. Ive only ever been served by one employee, at this location, who knows how to make a sub that isnt a complete mess. They never seem to know how to cut the bread properly, put way too much or way too little veggies, or way too much or too little sauce and the lettuce and tomatoes always look bad. I went in tonight and they had a new girl struggling to make subs while the 2 other employees were chatting in the back and one was in view, eating while talking loudly with a mouth full of food and every time the new girl would ask for help she would just shout vague directions at her. At one point the girl who was eating came over to the toaster oven (without a mask) talking loudly, still chewing food, to show the girl which button to press. Seemed very unprofessional and unsanitary. Dont think Ill be going back to this location.

My favorite place to go for a great sandwich

Wonderful and friendly staff!

Ordered and paid online for 2 meatball subs, for 8pm but got there 20 minutes earlier, cause I wanted to be there while they make it in front on me. So I waited in line until 3 people ahead of me got their orders. Omg,,my order was done before my arrival to this subway, as it was just sitting on the counter...i got my order,,and when i got home,,,they were both cold,,,,i was so disappointed,,,i really dont like cold meatball and cheese subs,,,i couldnt eat it,,,i sent an email and instead of correcting this, the manager said I spoke with the staff to make sure this doesnt happen again...This was the last time i got subway,,,customer service is bad. I was a regular customer,,now I dont go anymore..

Ordered steak & guac grilled wrap. They left out the quac and when asked, instead of putting it in the sandwichit was given in a small container that the sandwich didnt fit in. In addition he left my sandwhich on 2 occasions to take the cash and then come back to finish my sandwich without washing his gloves. Ill never go back. So much for supporting locals in a pandemic.

I ve been a few times, it s one of the few Rockland restaurants that doesn t seem to endlessly hold you up (a huge issue on the weekends)I just want my good food and to be on my way. 3/3 so far great work!

Wouldn t recommend unless you enjoy the taste of melted plastic Went just over an hour before closing and they were out of 75% of the items on the menu. What s the point of staying open late when you don t offer 75% of the menu in the late hours. We ordered three foot long. Two were toasted but something must of been burning in the oven since they tasted like melted plastic. Couldn t eat more then one bite of those subs. Had to throw them out. Very disappointing. Wouldn t recommend if they don t keep their oven and cooking spaces clean.

Excellent service for only 2 people working..

Fast service and fresh food. Tomatoes were red instead of the usual pink.

Good service

Always nice and polite. Great service

good

excellent super fresh.

Nice but they didnt have the veggie patty

hate it.. very very disgusting never eatong there again.. worsed service... rude manger nd worng orders by employees...

Sign in the window says now hiring and boy could they use the help. Only 2 staff at 6pm! Those two were very friendly and working hard though.

Eat fresh!

Disgusting never eating there again I found wood chips on my sandwich they over priced and their worker was sweating on my sandwich pure filth. If I could give this place zero stars I would.

Best sub . Best staff. Am happy every time. That store never disappointed me. I want to thank them for always making perfect sub. Gracie

Good food, good service.

Good for fast food

No bun bread. Only flat bread available, how does that happen? Its 2:00 in the afternoon. Tough to get the kids deal when no bread available.

Always great service!

Love this Subway, clean, fast, fresh, healthy, affordable price! Thanks, for the good, fast service! God bless! Amen!

The subway I was at was slow, they toasted it but was cold by the time I got it,

Offers service in French, just ask. Plus the song Havanah played on the radio during my stay.