McDonald's in Saint-Eustache
90 Bd Arthur-Sauvé, Saint-Eustache, QC J7R 2H7, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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Every wednesday I pick my kids at school and go to this mcdonald on my way home, over the last 4 weeks (4 orders in total) I have had missing items in 3 orders, and off course I only notice it when I get home. When you have order for many people I can understand there could be a mix up, when it’s 3 burgers and 3 cookies, no fries and no drinks how can you mess up the order!?!
How you permit yourselves to place a verified stamp on the bill and be missing half the order is completely mind blowing. No other restaurant would get away with the complete lack of quality control in this restaurant. Last time.
Im gonna leave this review as an ex-employee, very bad management and communication and nothing is done to fix the problems in the back, if you're wondering why you're waiting so long for your food or why some things may be missing, it all goes down to severe lack of competence and leadership. The crew members are just suffering because of how bad things run overall.
To sum up most of the reviews and my own; There are mistakes in your orders often, The food is often cold or wrong, The staff is mean and doesn't speak english often or ignores english speakers. A lot of the staff changed to employees who are slow, don't speak english nor french and it is ruining this restaurent
I am so disappointed with this store. I originally chose the grilled chicken burger. A simple set meal cost 19, which contained a beef burger. When I took the burger to confirm with the staff, they told me that it was chicken. The poutine sauce that came with the set meal was almost gone, so I had to eat it as fries. If McDonald's treats customers like this now, I believe I will never come to this store again.
Was there Sunday 25 at abt 11h. Very clean and cozy. Quick eat-in service. One of the best McD I've been to.
Never ordered from there. They get the orders wrong or just forget what's really supposed to be there. Example Take a look at these pictures that's just a part of what can tell you. Better yet 1hr15mins late or when you say no ketchup they put extra take a look at an example I could put more pictures but am sure you all know where am coming from right. As of today NO MORE MACDONALDS taking all my points out and that's it.
Its McD. Ordered cheeseburger with no ketchup, extra mustard, extra onions, extra pickles... See photo to see what I got. Hence the appropriate star level on getting the order right. This restaurant is the only one that refuses to honour monopoly small hot mcCafe for hot chocolate. Every single other McDo honours them. Want tastier food? Go across the street and use their website to get a discount.
The employees are nice
Terribly slow service. Lots of errors in the orders. Dont give the invoices. Go to another one if you can.
Pleasant staff, very welcoming and warm, fast and courteous service
I didnt get my friendship bracelet and the gang made a mistake with the drinks even though it was written on the bill
Overall pretty good MCD compared to other ones in Laval
The employee does not speak French. I had to speak English to be served. Whats going on?
I waited 1 hour for only two bigmac trios and I received a mcpoulet trio. The employees barely speak French. COLD meal. If you have time and money to waste this is the right place!
Really disappointed with the service received.
Where is the service and food from before??? Bigmac still broken down and reheat fries
30 minutes for a trio, no employee who comes to ask why we are waiting, I wish this establishment to go bankrupt for the incompetence of the employees and the lack of professionalism.
Look at the cameras
There is waste everywhere, the bins are overflowing
I went to the drive-thru and as usual the person doesnt understand me well, whether its the microphone or a language problem given that the girl has an accent. She was friendly but when you have to repeat 3 times it becomes difficult to order. I asked for a McCustillant Cajun ranch, the attendant told me that there was no this sandwich on the menu and that she only had the spicy one.. I thought it was the same thing but unfortunately no. Furthermore, no invoice was given. Also, the sandwich salad was all out in the box like in the photo. The iced coffee only had 2 or 3 mini ice cubes inside and not at all cold and not brewing because the sugar was at the bottom. The only positive point was that the fries were hot and not too salty.
In addition to having waited almost 15 minutes in the drive-thru line this morning I found myself with a muffin with the top torn off and the paper started to unravel?? Ark!! I miss Marie-Noëlle! Every time shes away its HELL
Disappointed with the service, me and my family waited 40 minutes for breakfast. He had forgotten to prepare our order. 11 people after us and got their order before us. They asked us for our invoice to prepare the order, in the end they gave us the order incomplete and poorly done. They tell us that they gave us slippers . Worst McDonalds
I dont recommend zero... Almost 80$ to buy and I received for 20$...
Quick service at Drive thru, very good burger, fries a little cold.
Poor service 45min wait for a cold lunch with errors! McDonalds is no longer what it was, fast food my ass even a dinner at the cage when sport during a hockey game rolls faster
The boy named Adam O. gave us excellent service, I recommend.
The worst place known so far. Order error, cleanliness to be desired, slow service.
A small vanilla cone in passing... ordered at the interior terminal. Very good and refreshing. Eaten in my car. Fast service
C McDo
The restaurant looked a bit dirty. The bathrooms especially... Kid-friendliness: High chairs
The food is pure trash and it will get you sick!! The service is mediocre and they WILL mess up your ord Food
Beautiful mc donalds beautiful terrace with awning near the shopping centers!!!
Often cold, even at night... unless youre lucky and closes from such and such an hour at night when you want to eat McDonalds and its the closest to you, quite disappointing! But otherwise great work team. ! dont let go Parking: Correct place in mass
Well done to the 2 smoke outlet employees At the entrance to the door pi for having spit everywhere while smoking
Check order 10 times worst service Kid-friendliness: Childrens menu
40 minute crap service for 1 poutine and 2 cheeses its ridiculous to use them dancing and singing. The half doesnt speak French I do not recommend
Drive-thru, lower the volume of your speaker, it doesnt make sense, being so loud sounds like someone is shouting at us...
I didnt like being served by someone who didnt speak/understand French OR English. Quite insulting thank you. No way to get my invoice either. Wednesday August 28, 2024 around 9:30 p.m.
This McDonalds is not going to obtain ISO certification! We didnt get the right sandwiches and the promotional drink was missing. The cooking was good though. They make so many mistakes and on all orders. Thank you McDonalds for encouraging us to cook at home.
Extremely slow service - expect to wait more than 15 minutes for your order when it is not wrong, Customers were already waiting for their meals for 20 minutes by the time we were there.
The waiting time was unacceptable
40 minutes of waiting for an average iced coffee at the drive-thru is simply absurd!
Bad
Waiting 10 minutes at the drive-thru to finally have my order taken and another 30 minutes before getting my order. I dont understand how it can take so long to make a big mac.
Very good Kid-friendliness: Yes
It was different from other McDonalds but the food needs a refresher because the burners are the same as 40 years ago. So what happened to the grand burger.
Correct
Food
Fast service at the drive-thru, but maybe a little too much. After checking my order was incomplete.
A very classic McDonalds with classic problems.
Worst mcdonalds Ive ever been to in term of quality of food. Doesnt hit the spot like a well run franchise does.
A teammate called VICTORIA SHE REFUSES TO GIVE THE ORDER ONLINE EVEN IF I SHOW THE DELIVERY CODE it s REDICUL, you order and you stay on hold for hours
Its McDonalds.
I ordered with Uber eat, I ordered a double cheese trio with the classic poutine and an extra mcdouble. I received the mcdouble and the poutine but it was the buffalo poutine. Do the people who work there know how to read Criss? Ps. Its tough in damn McDonalds there
Ive never been back since their renovation. Not very clean and the waiter had difficulty taking our order. I went back to the counter to change my liquor because he hadnt given me a diet coke. He didnt understand us.
Unable to make an exact order that contains more than a trio..
Always always get my order wrong. And filet burger always hard the patty itself.
Lots of young students. But its good action
Still loving it !!!
Sweet people
Worst McDonalds in Quebec I have ever seen it every time I go there and I live next door you are still waiting and there are errors in the order it would be better to close it than to harm their image at this point
Very nice food
I ordered to be delivered and there were 3 errors in my order I went back to have them corrected. During my visit a customer told an employee that his coffee was cold and wanted another one she walked past him 3 times without speaking to him when she served me I told her the gentleman said his coffee was cold she told me said to me well we are in the process of making it again... OK but tell him to his face.. I turned to the customer and said sorry for that sir good fresh & hot coffee to envy.. I looked at the cashier and said if you explain to him he will stop getting angry the less you explain to a customer what is happening the more it will irritate his nerves. Thank you for the corrections to my order. In short, several unsatisfied customers present and very long to be served.
Fast and courteous
The Mcdonalds food tasted like Mcdonalds food.
Bravo to you, we would say that someone ate the bic mac before me. Flat diet coke, cold food... spent more than 25 min. to have cold food...
Hey, it doesnt make sense how the service wasnt good... it took 45 minutes to serve us and whats more, they got our order wrong.
A McDonald s with games! That s cool for my kids!
Twice I have been served in English by an employee. She tells me that she doesnt speak French..
I waited 30 minutes for fries, a McFlurry and a couple apple pies. The employees waited until the line was to the door before someone begrudgingly came to take orders. No one smiled or even said hello. No apologies for the ridiculously long wait time. Please train the weekend staff better.
To be respectful, avoid this McDonalds if you can go and not regret it.
I stopped by on a Saturday evening at 9:30pm. First, the drive-thru never responded to the order terminal. I finally went in to place my order. A bunch of young people with unsavory language for a clientele. They didnt respond to the customer, he denied it to each other. ZERO professionalism, I felt like I was in a high school playground. In addition, my order arrived all buttered and very poorly executed!!!
Very noisy
Very nice place, smiling staff for my personal taste, a lot of choice on just about any small criticism missing in the choice of vinyls
Takes hour to order and drive through mic is not working either
Self order. No suggestion sales. Didnt want to make a change in my order. Ask for BigMac without cheese and it had some. Nothing fresh, bread and meatballs reheat. On the dinner hour too. St-Jérôme beats you hands down!
Alright
David is an EXTRAODINARY cashier, he served us quickly and made us a perfect ice cream cone. Just writing this makes me want to go back. Thank you David you are magical
Staff who do not speak French (manager according to her uniform), error in orders or missing item, shortage of items but charges and does not notify. Ect... 3 months later still employees taking orders dont speak French!!!!
I paid for two GCMs for a bigmac without the bread in the middle Instead I had 2 mc double nothing inside
Endless waiting. This is unacceptable. The employees present have very little understanding of the requests.
Great team. I like the food and team work of the employees. Kudos and keep it up!
Fast service and friendly employees! i love being here always
I will always comeback to this store! Fast service and friendly staff Thank you for a good wuaity of food! Excellent! Kid-friendliness: Has a playland
Super slow service. Some employees do not understand French. They were unable to answer me. Vegetarian options: Yes Dietary restrictions: Say it Kid-friendliness: Its sure Wheelchair accessibility: Yes
A McDonalds where it works straight. Very good service with no errors in my meal. Well done
This McDonalds is definitely better than its past in every way!!
Worst mcdo I went too!! Seriously they cant even follow an order thats written right in front of there face!! Even laval mcdeez are better with 10x the capacity of people!!!! Not the first time it happens but for sure this is the last time Im going there. Super disappointed
Every time we go there the service always takes around 45 minutes??!!! There are always things missing from our orders!! People practically speak French... really a big ZERO!!!
Mc Do a mal assemblé la commande et il me manquait un trio complet. Aucun gerant en place pour m assister. On m offre de me deplacer en succursale pour avoir un autre trio et completer un formulaire pour être remboursé dans 1 mois. Aucune possibilité qu ils envoient qqn me livrer un second trio. Mon fils a dû manger autre chose. Décevant.
Commande pas complète. Commande deux trios déjeuné, manque patates à déjeuné. On me répond ça va prendre 5 minutes. On me donne une patate et me dit que les autres patates sont pour le service à lauto.Jai commandé avant tout le monde et je dois attendre. Je lui demande un remboursement on me dit non et me suggère de prendre autre chose. Vraiment pas fort.
Super good
nothing special
Bad service, too many employees who touch everything and mix up orders and forget to place your burger or fries in your order....
I was delighted to see that my large order for 9 people was complete!!!! NOTHING was missing!!!! CONGRATULATIONS TO THE WHOLE TEAM. Its not uncommon for us to arrive home and something is missing or we have someone elses order in a drive-thru order. Not this time not in this place! THANKS!!!!!
Friday evening September 1 at 10 p.m. not fun hearing an employee shout konasse to another employee for 30 min she shouts speaks loudly in the kitchen and says konasse really not very professional as a restaurant
A few employees are going around in circles, so customers are waiting unnecessarily
I went to the drive-thru on Sunday, I waited 20 minutes, no one took my order, I called twice from my vehicle, no answer then, I left the drive-thru, I went inside and there were only 2 customers!! I dont understand how its possible to ignore everyone when they dont serve anyone! ; I make my order by machine alone; NO PAPER in the printer, I notify an employee and they do nothing; leaves the printer without paper while seeing that customers continue to go there incredible! I receive my order, of course an error. In short, dont go there, this McDonald stands out for its total lack of competence. Usually I go to Curé-Labelle near Dagenais, so much better.
It was a really bad experience, supervisors not worthy even to talk to them
Errors in my order almost every time I go there!!
The drive-thru is long, I had to wait a good 10 minutes even though there was only me and a car behind me. There was no one at the right terminal.
Im getting there. Friday 12:15, very fast service but small fries in the trio. Its not a huge deal but I paid for a regular fry, not a small one. With the number of mistakes they make, it must pay off
Super slow service, always something missing in the order. The height of disorganization. One of the worst McDonalds in Quebec.
Each time its the same eternal story of waiting before giving the order, then paying and returning to the waiting area. Only the payment deserves your attention.
Poutine no sauce bravo honestly wins you surpass yourself
Jessica saw the error on my order and she immediately took charge of my invoice plus gave me 4 chases and reimbursed the error good service
A horrible pig sty. I understand that it is from the youth clientèle, but really, the employees need to try to keep up a bit more.
Seriously not even able to make coffee like everyone else... I work nights and the option I have is your restaurant, really not lucky... At least once a week the coffee is not correct, cold, seeds in it , wrong format, no sugar, not brewed 3 times this week. If you need training let me know. Worst restaurant ever without service. Update after having boycotted McDo for months I tried my luck again with a luxury crispy McDo with bacon, according to me they were informed to cut out the bacon. At the price it costs I expect to taste bacon .ADIOS restaurant that cares about its customers!
Takeout order for 5 people, no errors..
Im a fan of strong coffees, as the Americano takes longer to brew, I ordered on my phone 8 minutes before arriving at the store (in the morning, Im in a hurry). When I arrive, the cashier insists that I did not place my order, I give her the confirmation number, she tells me that she did not accept it, that she is sorry. 40 seconds later she served me a regular coffee, telling me it was an Americano. It tasted like dishwater, like diluted coffee. I confront her by telling her that its not an Americano, she tells me that yes it is, but I feel the guilt in her eyes. All this to say that they lost a customer for $3.78. Avoid this restaurant at all costs, they have questionable practices.
The service is really bad. It took 10 minutes before someone came to see me at the cash register so I could get my bill. It took over 20 minutes after I placed the order to receive it. I strongly advise against this branch!
Its clean and a good quiet place for children to play!
Often missing items or surpluses on my invoices that I did not order but which are charged to me. On the other hand, the quality and freshness are good.
The service is always very fast and everything is good every time I go there.
Always order errors! Guess its too complicated to validate that youre giving the right items when ordering at the drive-thru. Its 7am and it looks like the employees are zombies straight out of yesterdays brush... Ill give you something. You sell coffee, take one to wake you up a little!
No lie, the place is still fly. On the other hand, the service is rather long, like very long. If you know what I mean I have the appetite of a wolf and now I have to wait several minutes or even quarters of an hour to get a quarter of a pound. If you know what I mean Service is missing like my father. If you know what I mean
The service is slow, very slow, half an hour for that is a big max. Frankly the one in St-Marthe near the Cinéma Guzzo is much quicker.
McDonalds are no longer what they used to be. I already waited 40 minutes for my meal and once received fries not cold but very cold large smoothie half filled but paying for a large one of course. And very often the same in any McDonalds, very long wait and often inaccurate order. Not to mention the very expensive price $$$$$$
Super well made hamburger, it had everything in there
On several occasions I went, each time the service was poor. 1 time its okay, the 4 times I wanted it worse Mc for the drive-thru in Montreal,
I ordered a bacon mcmuffin sandwich with egg and extra sausage. On the label of the sandwich it is clearly written extra sausage, on the invoice it is clearly written, so I paid for it. But guess what? No sausage inside the sandwich. Its very disappointing.
McDonald is a McDonald. Food quality and taste is consistent. It was clean and quiet for the upper split level seating area. The lower level seating area was noisy as kids were running around. Most customers ordered take out. Drive thru was busy.
This McDonalds staff cannot get an order right. I always specify I want a hamburger, and not a cheeseburger because of allergies. They ALWAYS mess it up, its a farce at this point.
The girl who answered the phone, very accommodating... but the kitchen service, the quality, and honestly just the lack of respect for the customers on the food side, is horrible. I asked for a quarter pound double BLT, received just one patty, and sauce on the side, not even sauce. I extra extra extra mayo (?) Coming from someone who worked at McDonalds, this does not represent the quality standard of the company.
be careful with your order its not the first time i ordered a double quarter pound with cheese and beacon, and I got a double big mac
