A&W Canada in Saint-Eustache

The service was terrible. The gentleman who served us was extremely rude and impolite. He stood with his arms crossed while I was waiting for him to fix a mistake he had made. Instead of coming to the counter, he stayed in the kitchen, not working but chatting with the cook. When I waved to get his attention, he just looked at me and asked, What do you want? still with his arms crossed and leaning against the kitchen counter. I wasn t expecting this from A&W; it was a very bad experience. However, the food was still good as usual.

Really rude service, no greeting, really, I understand that customer service is not for everyone but thats nonsense. When I get the order, she just opens the window and gives the food without even looking at me...WoW

Vegetarian options: Their latest masala veggie burger is really great. Food

Never again! I ask for a double mozzarella, my burger has a single meatball. The principle of double is to have 2. The bacon was all dry. The fries were cold and probably made a long time ago. Worst A&W Ive eaten. I went there to avoid McDonalds but I would have preferred McDonalds in the end....

Really ordinary service!:( bad service and the toilets are so dirty and no papers every time!! Dirty toilet

Refused 5 people to serve us coffee on a Monday evening at 6:30 p.m. services desired

Lovely welcome, hot food and exactly as I ordered it, no mustard, no onion, etc., the best apple turnovers!

1 hour wait at the drive-thru and in the end, the wrong order! Totally incompetent employees, total lack of respect! I will never go there again!

a & w is always top and healthier than any other fast food. The root beer in pre-chilled glasses is a great idea!

Weak service takes forever sad

Drive-thru: 3 Hamburgers with cold meat; not lukewarm but very cold. Employees are screaming inside

I ordered 3 hamburgers, they were all cold and they were all undone in the small bag. To the point where I got sick!

Restaurant so dirty as well as their toilets! Cold food, undercooked onion rings! Worst A&W on the North Shore!!

Great service! Fast, efficient and courteous!

Slow service.

If you liked salad or root beer, you will be in for a treat.

Disservice

Really good

Good place

I asked for a chicken buddy burger with tomato salad and habanero sauce instead of mayo. The person taking the order made a mistake by putting chipotle, I corrected it and I still got the chipotle sauce. Plus, instead of having regular pickles I had sweet ones so instead of having a spicy burger I had a sweet one! Plus, I ordered a half-filled poutine. Very disappointed! Go to the Arthur-saved one best service!

I waited several minutes before seeing an employee at the counter, he had no coffee ready when I arrived at 8:55 a.m.

The wait is very long at the drive-thru even when there is no one in front of you

Regarding the kitchen, my fried onion rings ARE NOT EVEN FRIED, to add to that when I go to the bathroom, an employee was hiding in the bathroom and the other employees were KNOCKING VERY VIOLENTLY on the door so that it - so, dont take the card, the staff shouts my order because their screen is not even lit. IN BRIEF, very unclean, dont go there.

This restaurant is closed for renovations!

I love their burgers but also the service was excellent

Very good onion rings

Always good. It was a little expensive for a trio.

Good burger and fast

Cold potato but very good service

Its rarely really good compared to other A&Ws. Potato makes too much in advance and the rest blah dsl

Fast and friendly service, the food was good except the onion rings which were a little disappointing. The root beer is good, it tastes like pink paparmane mints. Vegetarian options: They offered vegetarian alternatives for the beef burgers

Great customer service. Very clean.

Very good chicken hamburger, well-cooked fries, very large liquor, and very good checkout service.

The good taste of the Teen Burger is still like when I was young. Delicious!

Since the boss Dominic left I find that the place is better organized and has better service..

Standard a&w and the new chiken nuggets are better than mc dees

Mary, Jo and Vanessa for the evening its excellent

Premium fast food

Young employees are noisy. They laugh loudly and talk to each other across the restaurant. We should educate them on how to act when there are customers in the restaurant: have respect!

Finally one closer to home

This restaurant is always clean and quiet.

Fast service, tasty, fresh and hot food. The staff is polite and courteous, both at the drive-thru/counter/telephone.

Food was fresh and well made. Hamburger was well built. Tried the momma Royale was delicious. Food : 5/5

Lots of beeps

Good service, but too expensive. 2 MozzaBurger, 2 fries, 2 Coke and a turnover. $36

Much more than other negotiations, which sells the same Much better than other companies that sell the same thing

The slices were VERY cold, in pieces and the breading was in crumbs at the bottom of the bag... I dont even dare put a photo because its too embarrassing...

I find they have good customer service and the food was excellent

The people are smiling, the food is good.

Great

I adore ! Always good and fast Vegetarian options: Plant-based burger available Kid-friendliness: Childrens menu Wheelchair accessibility: Yes

Its good...

Food

I often stop at a&w Really disappointed with this one. Sweet potato fries with a bitter taste. A young boy cleans the tables, its perfect, except his attitude and the comments made in front of crumbs on the seat, leaves the customers around speechless. OK its child except.... Toilet seat completely detached. No soap in the two dispensers in the womens toilet.

I was only there to put gas

Always ok for orders, speed and courtesy!

Cold food. Disgusting Dietary restrictions: Everything is cold

Good service, very clean place

Yesterday I was at the drive-thru on rue Dubois they told me a moment five minutes later no answer I asked is there anyone finally an answer I told him (finally) he replied to me an arrogant tone its only been 138 seconds that youve been waiting I decide not to order because of the slow service when I pass in front of the counter the employee (a guy) sends me bye bye with a wave of the hand and says to me have a good day see you next time once again in an arrogant tone I often went to this A W because I live in St-Eustache but from today its over its a lack of respect.

Lots of people at the same time service very quickly!!!

Very good, fast and courteous service

The gourmet special is perfect for when I want to go to a restaurant for lunch but Im in too much of a hurry. Eats very well in the car in my opinion. Fast service and the employee in the morning ordering at the car is always smiling. They stop serving lunch at 11:00 a.m.

Food

Always excellent Parking: Public, different businesses in this location Wheelchair accessibility: No problem

Where are the flavors of yesteryear...it tastes like the King burger....

The tables were all dirty with lots of cabaret on them, my burger lacked bacon even though it was a BLT burger, no iced buck....it was 7 p.m. there was no rush for all these inconveniences.

Drive thru, burger wasnt tasty , and the onion-rings , even-more tasteless.

For a fast food chain, we get what we pay for. I tried the chicken burger for the first time and it was crispy and juicy. My favorite though is the big daddy burger. What to say but for a fast food restaurant, you get your money worth. I tried the chicken burger which was excellent and juicy. My favorite is the grand papa burger though.

Rude service 20 minutes wait for an online order and she tells me at the end to favor customers here

Just correct, nothing more. Despite the good decoration there is a lack of management. Dirty toilets dirty tables too but at least we are well received despite the fact that the workers are under pressure. With better management capable of doing better.

Stop at the drive-thru for a burger. I got a cold burger assembled all crooked in a greasy paper bag.

Beautiful friendly service..

The worst service received, I recommend in no way, he invites you to go to another aw pcq I ask him if its normal in 12 minutes the cashier has passed two people.

Everything excellent

There is just one point that bothers me I am starting to find that the price of the skewer is very expensive to eat a hamburger with a few fries there is one point which is good the meat of the hamburger seems to be real beef the meatball is good by against it is difficult to have hot meals it is a little boring and disappointing to always eat cold meals especially at the prices that you have to invest to eat these quick meals. Thank you very much for your attention and understanding. Have a nice day see you soon. Parking: Outdoor parking of a gas station and convenience store

AW Dubois very clean

Always WOW!

Love your root beer. Ordered a plant based burger with no onions or mustard. We got everything that we didnt want on the order. Think well stay away for a while.

Its was good but its take to much time on the drive thru, beside that food is good

Always fast service and courteous staff. THANKS!

Better than BUGER FROM CHEZ I HAVE NO STOVE

Great service even at 9:45pm right before closing!

Fast and hot

A&W is pretty much the best fast food burger you can get. This specific franchise is clean and well-managed. Good team, hot food!

I love this place to go for lunch I go from time to time for the luxury lunch I always reiterate as well

Great food and fast service. The store was clean and well maintained.

Ok

I place a mobile order and once at the drive-thru window, you hear the girls say: theyre missing 2 chopped potatoes, what do we do, what do we tell them? A girl comes to tell us that she is sorry and that she has just learned that the breakfast potatoes are discontinued and offers us regular fries. So far so good but Im wondering if the potatoes are really discontinued... Then we notice that our order is missing an apple juice and I go back inside. And then the employee takes out the invoice, shows it from a distance and dares to say that the juice was not on the invoice even though I could very well read it when she showed it. All this to say that being lied to your face so as not to admit your mistakes is unacceptable. And if the potatoes were also a lie then frankly this employee has no vision of what customer service is and her boss should consider sanctions. Order placed on Saturday May 21, 11:30 a.m. at the A&W at 576 rue Dubois, St-Eustache

A little too scattered

Allergy protocol is AWESOME! Their allergy protocol is ON THE TICK! Visit on 1-06-22 around 6:30 p.m.

Good fast food.

Fast service

Miamylicious...!!!

Take your order and after saying no to the invoice I dont receive the right order and Im told that I have to re-pay me another full order to have the right order, ask at the beginning... great grape gain

Fun place to stop at when on a road trip with family. They have the best root beer and patient servers. I dont think Ive ever had my order messed up.

Fast service, very clean restaurant

I dont usually complain, but not only did we have poor service, but I also found a hair in my sandwich (photo supporting). Degelasse

Very good shepherd dad

Delicious and hot. My burger looked like the picture

My kids give up McDonalds and now love a&w

Service was ok

Ordered chicken wrap, it was cold and raw. Semonella poison break could have been. Complained to head office. Nothing was done. They don t care, where is the government food inspection

Pathetic staff. Extremely careless and takes things as a matter of fact. Ordered beyond meat burger and poutine. Got beef burger and fries. Not recommending this location to anyone.

Very well received and very good service

Greetings. I am writing to you from Aw located on rue Dubois in St-Eustache. It is 5:25 p.m. this Sunday August 21, 2022 This restaurant is REALLY poorly maintained, all the tables and chairs are dirty as well as the ordering counter. I had to ask for the table where I wanted to eat to be cleaned. I like AW but I wont go back to this one. I will not go to see the toilets... A trip on your part is necessary to see the place is almost unsanitary. It gives a very bad image of AW. Please follow up with the manager. A very disappointed customer

The meat had been cooked for quite a while!

Only picked up something to drink.

excellent service, very clean and always very good

English muffin and cold dry egg. Coffee not drinkable

Good service at this A&W.

Always a great service. Always fast. Its a better choice than the clown burgers most of the time. Vegetarian options: I rarely try the vegetarian option, but their vegetarian burger taste great.

Mobile app works great. Service is fast

Excellent service, the food was delicious The cashier and another employee named Noah were super nice. Noah even came to our table to check if everything was ok for us

The people who take orders are always smiling and enthusiastic. The food is particularly good compared to their competitors. Wonderful!