A&W Canada in Saint-Hyacinthe

Never returned to this place after the owner asked me for proof of 4 bugger burns out of the 5, in addition to responding to me more than a week after my complaints, the proofs are returned on Google, I have never been to one again A&W for 6 years and Im proud of it. If I hadnt taken a photo you would have called me a liar? as if I were going to continue to expose myself to the risk of receiving something wrongly done without being able to be reimbursed...

The place is very dirty no table was clean It leaves nothing to be desired

I received a drive-thru order that was missing some items and I received fries instead of onion rings...

I went to the drive-thru. I waited 20 minutes and nothing happened. So I stepped back to place my order inside. I waited 15 minutes without placing my order. During its 15 minutes they served a customer and a return of cold coffee. But the two employees watching each other work. The return of cold coffee waited in front of the cash register. One of the employees had to make a new coffee but the other employee was going around in circles. So I approached employees to find out if I could place my order? He tells me no, he just had an internet order! Seriously, I had only been waiting for 35 minutes, so I left without being served. I strongly advise against the one in St-Hyacinthe

someone took a bite out of my hamburger patty

Slow and unkind, they deliver the food cold and with a bad attitude

The drive-thru service is still quite slow. Otherwise everything is perfect.

Food was old and cold

Very good food

It was good, it was hot, impeccable service

CALIS de TABARNAK de CRISS de COLIS DE SEIN SIBOIRE I really found the food good I recommend going there when the copon discounts are available otherwise its expensive in CRISS DE CALIS DE TABARNAK DE SEIN SIBONIAK DE CRISS DE CALIS DE TABARNAK (otherwise There are Macs that are cheaper even if the burgers taste like cardboard) Dietary restrictions: I cant eat ketchup so I asked him to remove it and what do you mean CRISS they took it away SIBOGNIAK OF PARCEL

Parcel Seriously, the food is fresh, cold, Ill never go back to eat there again, I even tell my boyfriends, it gave me a heart attack Esti (like in my photo), but otherwise Tabarnak that the girl at the counter shes beautiful, I tipping the girl $5, I felt generous.

Its messy and people are mean

Man, McDonalds is cheaper, otherwise I never eat there honestly

Extremely long

20 min to receive a very simple order inside outside peak hours!!! No staff explains the situation to me, there are more than 7 employees, that s stupid, that s laughing!!! My slices were ice cold since they came out after 1 min and my burger after 20 min!!! It was 4:45 a.m. I was alone inside and 2 cars were ordering from the car for a very ordinary $60 order.

Parking: Correct Food

Super dirty places. Bordering on unsanitary. Clearly lacking in staff. Notice to the owner, you should help your staff, they are the ones who come across as incompetent and it is absolutely not their fault.

Good place to eat quickly for a reasonable price

Seemed a little less clean than most A&Ws, the burger was as good as usual and the service was quick.

Good value for money for this type of restaurant.

When you work in front of an audience, even if its just to serve a burger, you need a smile

The staff was very good in the morning shift on Wednesday, the service was very fast and the food was also very good, the person in the order line was also nice. The staff was very good in the morning on Wednesday, the service was very fast and the food was also very good, the person in the queue was also nice

Cool

The Poutines too small and the sauce too sweet

I think its a shame that when youre waiting in line you hear employees talking badly about other employees. I explain, Im waiting in line and the two guys at the checkout say so-and-so left because of her anxiety and there we end up with another girl with anxiety. Im sorry but did you know how difficult it can be for these people to combat their anxiety and stress. They step out of their comfort zone to try to work. So instead of judging or putting more pressure on them, help them overcome this and make them feel good in their work environment. For those who would like to respond, I know what Im talking about and I have work training people with anxiety and all other types of problems. THANKS

Its hard to put the slice of cheese on when you order a CHEESE buddy burger at the drive-thru... thats 4 times Ive paid for it and they dont put it on. Compensation please otherwise I wont come back.

Unwelcoming, lack of training, cold food. In addition, I told the employee that his coffee was no longer good and he didnt care. On top of that he served it to other customers... DISGUSTING! Then, the dining room is not clean, for example the shoes stick to the floor, the tables and islands are dirty, and Im not even talking about the toilets. In short, place to avoid...

The cashiers seem to get along well and often laugh among themselves. The kitchen is a bit dirty! Special thought for Jenifer the very smiling and attentive cashier !! She brought me my tray to the table because I had crutches. Vegetarian options: They have beyond meat in a mama teen version and mozzarella, it s great Dietary restrictions: If you have allergies they clean everything on purpose! And dont let the allergen come into contact with the burger Parking: The parking lot is very large Kid-friendliness: There are childrens menus Wheelchair accessibility: There are tables, toilet handrails and disabled buttons

The employees dont know anything and the manager doesnt know anything either. I tried to use the impossible coupons and he says he doesnt take them but on the app he says yes.

This is the best A&W.. The food is always hot. And the place is always clean With its discount coupons a must Forget Mc Donalds

Order coupons on cell phone, the application does not open the supervisor wanted to give me the paper coupons but it was the 2 for 1 breakfast sandwich from the application. Uninstall the application and reinstall the application I order it it asked for the credit card I didnt have it I wanted to pay him in cash and no! I would have had to go get my card at my fairly ordinary home! This means that someone who has cell phone coupons and does not have a credit card cannot benefit from the discounts!

Dont order coffee, he doesnt have any for $1.00, its been a month, he doesnt respect the specials

Cool drive-thru, The waitress Jenifer is a gem *****

Everything was good to take away

Excellent service

Fed cold

The young man who gives me my coffee at the car on weekday mornings at 7:30 a big WOWWW impeccable service always with a very professional smile you should add the tip to your machine.

Ask for a chicken blt burger Dont take a degree to understand what b is for bacon, l is for lettuce and t is for tomato No mayo and no tomato for a $10.45 hamburger

Very slow service, food that had been in the warmer for a long time..

My drink was forgotten in the machine and I had to say that my drink was ready and when I drank my drink it had a weird taste

Very good service....the manager Samy is really professional

We went with family and you gave us half of the order (no way to go inside because at the time it happened there was just the drive-thru) and no way to went to report their mistake, then the person who rescued us told us nonsense, the liquor tasted like water, one of the buns from our burger was missing, our order was crushed and finally the order was taken a long time to be served. In short, I really dont advise you to avoid it.

Cashier sleeps on gas

mama bacon hummmm

The pleasant waiters, the food is really top notch, a good friendly atmosphere!

1:30 p.m. close

Very good no place to eat inside the restaurant is closed inside

Super good fast service

Warm fries, warm slices, warm cheeseburgers. The only things that were the right temperature were the drinks.

always good

Worse, A&W, the staff doesnt care if you listen half-heartedly and you have to go back 3 times to get your entire order!

The worst of all the A&Ws I have known in my entire life! Then, Im not young. Its been messy since 2019-20 and then were in 2023. Today around 3:40 p.m. I went there, and I waited, waited and waited...their priority is the steering wheel controls and Doordash...on site, wait, youve already paid, so you dont have a choice => wait. Personally, it takes so long to get service that I prefer to go to exit #152 (in Ste-Hélène). This one on Casavant (exit #133), well I prefer to drive 40 km round trip where the service is impeccable, the tables clean and cleaned than to go to this one which is stuck at my house. Advice to the owner of this A&W restaurant, if you do not have the capacity to respond well to on-site service, why not maintain only your delivery service by Doordash or other and the drive-thru service, that would demonstrate a a certain empathy towards your customers who have to wait and wait...its certain youre driving at 4-piss on that theres always 1 on pause. Oh, by the way, I pay $2 more than in Ste-Hélène for the same order. Today: $24.45 + tip...go to Scores 100 feet next door, for the same price, I swear its ecstasy to compare.

lacks a little finesse for the hamburgers, the rest is good

Everything was cold.

Vegetarian options: Galette de viande vege Food

Beautiful, well-lit place. Parking: Accessible, for all Kid-friendliness: Easy to satisfy them here.

The teen burger is a pure delight

Dirty, no service, cold food, you finally arrive at the cash register to order after 20 minutes of waiting in line, finally he closes the cash register, you still have to wait at the end of the other line... Uncomfortable place!

Clean dining room and good service

The best A and W Ive been to. Frosted mugs, cool bench seating and the best uncle burger.

The burgers were not hot enough. A glass of water was ordered and we were provided and charged for a bottle of water instead. I still gave 3 stars for service because the cashier seemed new.

Christian the best

I loved the frosted glasses. Nice touch! The burgers were great, too.

Poor system for storing dirty dishes. Place in a small space where you can use condiments for the fries at the same time. Very poorly thought out and it doesnt look clean. Plus the tables are always dirty. Employees dont have time to clean tables

good service but cold onion rings why??? Wednesday AUGUST 9, 2023 5:30 p.m.

Wheelchair accessibility: Il y a un piton pour les chaises roulante Food

Checked the cash amount at the car. It seems higher than what we calculated

My onion ring was overcooked but oddly enough it wasnt hot as if it was an old ring left on the stove. The toilets are disgusting. Trash cans are overflowing all over the restaurant.

Vegetarian options: Beyond meat Dietary restrictions: Keto Food : 5/5 |

Too busy for 1 customers

Expensive for some meals for an AW hamburger

When I ordered the coffee, it was gone. When it was served to me after 15 minutes, it was disgusting because the lady removed the receptacle and put my cardboard glass underneath, it didnt even have time to infuse. He was disgusting c.i.e. undrinkable. No more apple turnovers, execrable experience. For the cleanliness of the tables and floors we will iron.

Fabulous Root Beer Tiny portion of meat

Great service, very friendly staff. 10/10

Côté bouffe, ça va. Le menu est standard et le hamburger A&W nous réjouit les papilles. Là où j ai été très déçue cest au niveau de lambiance gâchée par un amoncellement de plateaux avec restes du côté des condiments en libre service. Elles sont où les poubelles non utilisées par la clientèle ? Ya til un.e gérant.e dans la place ?? Pas propre et pas accueillant.

Wheelchair accessibility: Parking reserved for people with reduced mobility.

The food was ok the service was not at all fast for a fast food restaurant the tables were all sticky and Im not even talking about the state of the toilets

Restaurant in St-Hyacinthe, near the vocational school. Visited at 7:30pm on a Friday. The place was generally dirty: several tables were littered with leftovers, the floor was in dire need of sweeping, there were no straws or paper napkins in the dispensers. A customer went behind the counter to get a cloth to wash the table where he wanted to sit and none of the 6 or 7 employees present cared. Maybe its because they were too busy gorging on fries that they didnt manage to get started? This is probably also why we waited 15 minutes after our order? Still, it was so dirty that I didnt dare use the toilet. I preferred to wait and go to the Tim Hortons next door. The irony: when the shift manager asked one of the employees to go sweep the floor and the latter replied No, I wont do it, I dont feel like it. Well, as far as Im concerned, Im not at all tempted to set foot in this restaurant again.

Its been a few times that I try to give the runner a chance, because there are often mistakes, but again today, we ordered 2 combos and a sandwich was completely missing from our order. Unfortunately, I have never had a successful order at this restaurant

I go to the A&W in Ste-Hélène-de-Bagot quite frequently and frankly I am disappointed with the one in St-Hyacinthe. Very slow service, The mozzarella cheese was not melted because my hamburger was so lukewarm. The tables were not cleaned and the trash cans were full. I went at 11:30 a.m. just before the dinner rush... not normal for the restaurant to be like this at that time. People stay at the counter to wait for their order, which leaves no room for other customers to give their order to the cashier. Bad configuration, people should not wait at the counter, it greatly improved the service.

Most of the employees are teenagers and they do their best to respond to all customers, although it takes a lot longer, especially during rush hours. This is an effort to be encouraged. To err is human so if there is an error, state it calmly, do not harass the staff who speed up their pace to serve you! Vegetarian options: The beyond meet for plants Kid-friendliness: Childrens menu

The staff are very welcoming and very professional, best service I have received in a while Kid-friendliness: Childrens menu Wheelchair accessibility: I had no complications sitting in an armchair

Seriously, I know I shouldnt have to wait too long for lunch at the A&W and a friend told me that the lunches were good but I was disappointed. But eggs completely cooked when they should have been turned. And they werent very good. My toast doesnt even have butter. In short, its really better for hamburgers and especially onion rings.

Today at 3 p.m. on December 19, an employee served me his beyond meat shit burger even though I asked everyone else for the opposite! Your plant-based food I dont want it I dont ask for it shit service plant-based meat shit and after-sales service for shit Incompetence embodied in these restaurants after 3 years without going there I now remember why The team is completely different and even still they serve us like shit Sign a customer to eat your c*liss of vegetable meat and then not receive my t*b*rn*k of real burger that I ordered

Polite staff at the drive-thru. Excellent food. Just sometimes the service is a little long otherwise its generally very good.

Very slow service with little prep work done. Not the AaW standard I was hoping for.

Super slow drive-thru, cold food, half-cooked sweet potato fries, forgotten mayonnaise and sauces. 2nd disappointing visit in a row

Delicious chicken burger, I had the papa burger also excellent. Fries were perfect.

Fast and friendly service

Very good

Clean and not ugly for a fast food restaurant. But Terrace judiciously placed between the highway and the drive-thru. Avoid going there during school hours

Medium and cold

Very good and good

Never open

Not able to remove the onions, and he doesnt answer the phone, never seen that for real, the worst place.

The bugers are always excellent and the onion rings and our order served fairly quickly but the tables and I imagine because of the lack of manpower the tables were not very clean. Interesting they follow the regulations to the letter asking us for our proof of vaccination . Parking: There are always good places Wheelchair accessibility: Okay

Must be taken in as housekeeping left something to be desired everywhere

The lady at the counter was in a contagious good mood and it felt good! The food met expectations, nothing bad to say

Very delicious, I really liked the spicy abanero one

Drive-thru service good, order accuracy good, food freshness good.

Super recommended, delicious food

My favorite burger chain

Wow total chaos. Orders wrong, in wrong order. Clearing all the order screens to meet your timings tends to make it hard to fill orders.

Experience 0 wrong order

For a quick, perfect meal

Parking: Aucun souci pour trouver une place.

Very beautiful and the employees are courteous

Not clean

Service lent, je suis aller commander a l intérieur avec mon ami autour de 18h, elle a prit ma commande et 10 minutes après elle dit a tout le monde qui attendais pour commander qu elle fermait la salle et les commandes a l intérieur. Du coup mon ami n a pas pu commander et a du me regarder manger avant qu on aille a un autre restaurant.

Never open during opening hours its 2 p.m. and everything is closed.

The best hamburgers in the world

Wednesday 5/10/2022... At 4:35 p.m. the dining room is closed, opens at 5 p.m. Returns at 6:50 p.m. dining room is closed & drive-through service is also closed, closing posted for 7 p.m. 5 young employees are on site. So, we are absolutely not talking about a lack of employees. Monday, restaurant is closed. Tuesday, open from 11 a.m. to 7 p.m. Wednesday, open from 11 a.m. to 7 p.m. Thursday, open from 11 a.m. to 7 p.m. Friday, open from 11 a.m. to 8 p.m. Saturday, open from 11 a.m. to 8 p.m. Sunday, open from 11 a.m. to 7 p.m. So, we are talking that this restaurant is only open 50 hours per week over 6 working days... How do they make this restaurant profitable??? Hello, great deal, its completely ridiculous... We are in Saint-Hyacinthe, nice weather and lots of people in town. Ah yes, business aid may still be operating at full capacity!!! N.B. At the price they sell their Fast Food even with coupons, its almost no more expensive to eat at Casa Flora. In addition, you can bring a good bottle of red wine. No more A&W at a big price! By the way, a little advice to the owner or manager: Tell your employees to never leave the set of restaurant keys in the lock of the front door... This is a big lack of security, you have to be really irresponsible!!!

Not enough opening hours and the dining room is constantly closed.

Make me turn around because the dining room is closed + (and Im on my 30-minute break) start putting me in the drive-thru even if Im on foot (Im working as a joke) and refuse my order 0 respect

Lack of staff, only the drive-thru was open at 1:00 p.m. Parking: In mass

Sad that you cant go inside yet... Covid could have been a reason to close the dining room. I dont feel like burning gas for nothing. I just want to order inside and crack my camp afterwards. Plus it opens so late and closes way too early, I was happy to have an A&W in Saint-Hya when it opened. I ate there all the time. If there is a lack of employees maybe making announcements would help because I often look for jobs and I have never seen A&W anywhere... The best job announcement must be a leaf in the door written: Sorry missing of staff, closed dining room. Change of manager does something because everything is going wrong there. Reform your employees or kick them out and make announcements of all kinds to show that A&W will change when your new team is in place!

Fast drive-thru service, but impossible to eat inside.

Tasty burger, but, I found that the Burger family is rather patriarchal.

We arrived at 1:30 p.m., the door was barred and four employees seemed to be on break and wouldnt open.

The employees half listen when you order, things are often missing or the toppings are incorrect.

It closes in the morning

Parking: Approximately 30 places Ps customer service very poor Recommendable

Nice burger

Fast service, clean, the taste of the burgers was great. I highly recommend this place. Kid-friendliness: The spaces are a good size so its easier to keep the children closer without disturbing anyone. Wheelchair accessibility: Easy access