3200 Av. Cusson, Saint-Hyacinthe, QC J2S 8N9, Canada
"Restaurants-bars se spécialisant dans les cocktails, tartares et burgers dans un décor industriel chic. L’endroit parfait pour dîners d’affaires, soupers tendance et sorties nocturnes. Premier restaurant de la famille à ouvrir dans la région de la Montérégie, le SHAKER St-Hyacinthe prévoit accueillir ses premiers clients en juillet 2018, en plein cœur de la belle saison. S’installant dans l’ancienne La Cage – Brasserie Sportive, on y dénombrera 225 places assises, dont une quarantaine autour de son accueillant bar central, une soixantaine sur sa terrasse ensoleillée et une cinquantaine dans son joli salon privé."
Place was great as well the food. Loved the beef tartare and the big burger! I eat very well, very good taste, and friendly waiters!
The service of the whole meal took 2h45mins. The drinks were great but pricey (change vodka from Smirnoff to Ketel One and got charged $6 for one once) excessive. The food came after 90 mins of sitting. The taste was okay but food had been sitting for a long time as it was barely warm (burger, poutine etc..) Took 30 mins to get our bills after we asked. Total experience to not be repeated.
Super nice place to expent time with friends! Try the Dracula it is astonish! Great music, very confortable tables and chairs, excellent service.
Food was a little over priced in my opinion ie very small serving size of the tartar also I feel like there was too much dressing on my salad, staff was nice food tasted pretty good, place was cool. I did not have one of their mixed drinks but they looked cool, also the brie was really tasty
So, like so many others I received the generic response from shaker to email them with my concerns so we could discuss the issue we had…. This was my email to them as requested sent on September 12 and I have not had a response since: Good day, I'm a little disappointed about the generic response to mine and other reviews critical of your establishment. It does not show any possible future customers that you are addressing any of the issues raised in those comments which is only going to hurt the reputation of Shaker in the long run as a lot of potential customers considering arranging a party at Shaker will read the comments and reviews before booking. The shaker brand is an attractive one but it's not going to carry you to success if you don't address these issues. This was my review: We arrived at 7Pm for a birthday supper on a Thursday evening. We elected to sit outside and was seated by the hostess. We waited 10 minutes for the server to arrive and eventually made our drink order. My beer arrived in about 5 minutes while the rest of our party had to wait 20 minutes more for the drinks to arrive. In the meantime I was waiting to make a toast before starting on my drink so by the time the rest of our drinks arrived mine was warm. By this time it had become a little chilly so we moved inside to another server’s section and had to wait for about 15 minutes before our server came to take our our supper order. I ordered calamari as an appetizer and an order of wings as a main. All of our appetizers and main courses arrived after more than 30 minutes at the same time. Both my calamari and wings were cold, so they would have been sitting waiting to be picked up for some time. Also, it seems like the chef found the bottom of the calamari bag while making my order. The wings were under cooked despite coming frozen and precooked from the factory. The taste was good but otherwise disappointing. The birthday girl ordered an onion soup that had no broth and soggy bread. The Avocado and shrimp appetizer was really good while the rest of the food was mediocre at best. Simply not acceptable given the price point. A complementary birthday dessert was served which was nice but it was served before she started on her onion soup however, it was tasty even though it was warm by the time her soup was done. The server accommodated my limited French while ordering which was nice but other than that there was nothing there. Litchi martini’s are easy to drink under normal circumstances but this was certainly watered down. There was no indication given of any service delays on arrival or when ordering which would of dispelled any issues we had with the extremely slow service. We tipped 15% to be decent but it was not merited by any means. There is a lot of potential in this place but there are fundamental problems that need to be addressed. I’m almost 100% confident that the severs tips are pooled and honestly this is seriously hurting their potential for providing good service. Also there doesn’t seem to be any oversight to ensure quality of service and the quality of orders going to the tables. I was extremely disappointed and would not return or recommend this restaurant to anyone at this point. It seems this establishment is geared towards a party atmosphere all the time which on a Wednesday evening is not going to Win you any new customers if you’re service and food is at this level. I wish I took some pictures earlier but I was not considering writing the review until after we started our supper. I appreciate you taking the time to read this and I look forward to your response. My family like shaker so I would like to return if we can enjoy a good experience next time. Regards, David
Excellent service... Et les drinks: wow!
The vegetarian burger is very good. The only downside we experienced was that the starter arrived after the main course. Bu the way, if you like hot sauce, you have to taste the Cholula!
Quality tasty food, awesome cocktails, well presented. Their cocktails are absolutely fabulous with a vast choice of flavours, all described and pictured on their menu. Modern and warm decor. The ambiance is energetic and fun but the spacious bar can get very crowded at times. The staff is polite, friendly and professional. A must.
Salmon and strawberry tartare Wow! Excellent! THANKS! Parking: On-site parking
The place is good but I had a bad experience with them, on November 23 I was in their establishment sharing with my friends, I bought a bottle of 1800 tequila and when the bartender went to get it he told me there wasnt any. Then he told me he would refund me and asked me for the invoice. I gave it to them in the hope that they would issue a refund, but the refund never arrived, I went 3 times to ask for information on the possibility of a refund, they only asked for my information and that they would contact me later, which they never did. Disappointment!
Very welcoming and we appreciate the lunch menus and wine at cost price.
What a beautiful evening! Mathieu is a wonderful server!
Thank you Mathieu for the wonderful service!
Mathieu the boss. #1 server
Mathieu the boss, what a great evening in his presence. A wonderful #1 server
Mathieu excellent server
Great service tonight Cassandra!
Thank you kassandra
Kassandra excellent service!
Bravo zach for your work!
Zach and Justine give me the best service of my life! Wow what a fiery team
Great service from the friendly Cassandra!
I liked it, although I found the portions a little tight and the music too loud for my taste.
The music is too loud
First time and WOW!! Impeccable service, extraordinary food. Thank you Adrielle for your excellent service, your kindness and your dedication. Im remembering your first name to make sure Im in your next time section!!!
Bell place, great food, The fried squid are overcooked in my opinion, I wont ask for this starter again, the bouguer was very good The pitchers of sangria have too much ice and almost no alcohol, I do not recommend Vegetarian options: Yes
The DJ was excellent. The service was very good. Excellent food Dietary restrictions: Allergies are clearly indicated with the meal
The music was so loud that I couldnt hear what my neighbor was saying! Really very unpleasant. We asked to lower it, but they didnt.
November 30, 2024, First and last visit for me. It started very badly as soon as we arrived, I noticed that they had positioned us on a high table with only stools. Given the presence of my elderly parents with reduced mobility, it was impossible for us to be seated at this table. I clearly explain the problem to him and then ask us to change tables for one where one side is a bench. Although this one is as high as the stools, it will be possible with our help to seat my parents there. Even though my reservation had been made more than 2 weeks ago and the presence of empty tables with a bench, I received a categorical no from the host and this with a dry and splitting tone he gave me the reason that everything is already booked. But I only asked him for a table exchange, that makes absolutely no difference to the number of places available. He ended up accepting after 10 minutes just before my parents arrived, but that didnt suit him. The rest is more pleasant with the arrival of a friendly waitress who gives us excellent service, serves us starters and cocktails and takes our orders but about 30 to 45 minutes later she is replaced by another waiter and our nightmare begin. We forget to run after it as soon as we want something because it never comes by itself. Its been over an hour and a half since we arrived and we still havent received our meals. However, we were only 2 out of a group of 7 to have taken an entry and they had finished a long time ago. Now a waitress arrives with a salmon tartare and gives it to my mother but comes back to get it 5 minutes later because it was the plate from the table next door. However, they arrived more than 30 minutes after us. Lets hook up with our server again to find out whats going on with our meals. He said he was going to the kitchen and came back more than 15 minutes later with our first plates, apologetically saying that the kitchen had forgotten our meals. The only positive point of the evening was that our meals were very good, but small portions in relation to the high price of the meals. Large nachos half the size of most of those I have ordered in other restaurants, fairly small hamburger with a very small portion of fries, but really excellent onion soup, very good chicken and hamburger poutine. Cook the filet mignon corresponding to that requested. Then more difficulty getting service. The helper waitress comes and serves us water and fills the table instead of the glass and leaves as if nothing had happened. Have to run after our server to order dessert and regular coffee since the espresso machine is supposedly broken which takes more than 35 minutes to get them. Brownise and pudding chômeur arrive downright cold with the ice cream that more than half is melted. To finish several invoice errors. We charged the dessert for my son who was having a party even though the waiter had just told me it was free. Card terminal problem that the employees dont really seem to know how it works. More than 4 hours on site before being able to leave. Discouraging and the staff dont really seem sorry for this rotten service Wheelchair accessibility: Accessibility impossible in a wheelchair and very difficult for people with reduced mobility because all the tables are high with stools or half benches approximately 36 from the ground
Excellent service.
The shrimp and lobster poutine was excellent and so were the cocktails!
Place of douchebags. A Saturday evening, 9 p.m. A multitude of clowns climbing onto the bars, the waiters are unable to get them down. They let them do it. A menu devoid of anything to eat except fried calamari, chicken wings and nachos. 24 wings, 2 Bloodys later: $100 less in the bank account. The only good thing about this place was the DJ, who was excellent. Dietary restrictions: Restricted menu from 9 p.m.
To begin with, I want to congratulate the barmaid Laurence (I think) for her professionalism, her smile and her efficiency. Bravo to you, you will go far I am sure. The flank steak was perfect, the drinks and the Brazilian coffee too and what can I say about the service? Thank you for the beautiful evening.
We arrived at the restaurant around 5 and we ordered around 6:15 we didnt have our plate we asked why and a waiter came to explain to us that we had forgotten he would make the order as soon as possible 2 minutes later our waitress came to tell us that no we were not late everything was ok but everyone around us was served and they all arrived after us so she was not telling us the truth and following this the manager came and wanted to explain to us how the service works and there I asked Peter to see if its okay to come and explain the service to us when you see everyone being served and you want to show me how it works Well, let s see, you should have apologized and offered us compensation. Sorry but its not good service
Everything was perfect, your drinks are great the food was excellent. The only thing I could say: the service was slow. But otherwise everything was perfect
Wow good food. Great service. Nothing more to say. And the drinks are very very very good Kid-friendliness: Simple childrens menu, large portion. My daughter loved her poutine
Very good service from our server Derek.
The best hamburger, the best tartare. The best cocktails. Very beautiful, very clean. Good service. We really liked it. We will return
It was the 2nd and last time I went there. We arrived, sat down and ordered a cocktail. When I placed the order, I wanted a chicken burger and was told that there was no more chicken. Why not notify customers before they take their seats? We had to leave paying only for our cocktails since there was nothing else I could eat. Really disappointed with the service. You should notify your customers when an ingredient is missing. Especially since its chicken. If we had been warned, we would not have eaten there.
Excellent service! Thanks P-O!
Excellent service! P-O the waiter at the bar is very funny and professional, we love coming to eat and have fun sitting at the Bar!
Interesting place to go for a drink with colleagues or friends. The cocktails offered are good and so is the food! There is a beautiful terrace outside for those interested and often the presence of a singer enhances the evenings! I really like this place!
Attentive, courteous service and a great discovery
Very nice experience at Shaker this afternoon with my family. We went there at 12:00 p.m. to eat tartares, there were not many people but the atmosphere of the restaurant is very pleasant, classy, clean and neat. We ordered the poke duo with royal beef and lobster shrimp. The beef tartare is delicious and the shrimp and lobster tartare too, with a very mild mayonnaise sauce. The poke comes with several vegetables and the tartares with fries, toast and a salad. The fries are particularly good, crispy and tasty. The prices are reasonable, but I found that the 2oz starters are a little expensive for the quantity of the dish The service was very pleasant by Myriam, thank you!
Very nice atmosphere and tasty meal!
Nice place. This is not the first time that I have gone there with my partner. However, we were disappointed yesterday. My partner ordered ribs and it tasted better. I ordered a crispy chicken burger and he warns me its out. Only Cajun chicken left. I decide to have this and it looks like the chicken has been boiled and barely grilled on the grill. I would have understood more if we went late but it was only 5:30-6:00 p.m., dinner time. Really disappointed
Very surprised by the Poutine, it was our waitress Lauréanne who recommended it to us while giving us excellent service. I recommend the Poutine as well as our waitress
I have never eaten so well in my life wow! Very clean, very attentive waitress. It was perfect recommend x10000
Hello, we went to celebrate my sons birthday last Saturday and we are very disappointed with the experience: you have significantly reduced the quality of the meal and I am talking about the taste but also the quantities. The burguet looked like a little kids burger and you could even count the fries on the little panel. The poke bowl was really small and we ordered the bigger one according to the lady . In short, we will never return having paid 240cad for almost nothing. No thanks **** note that we were customers of yours so we have real knowledge of your meals . very disappointing
Very disappointed to arrive at 11:30 p.m. and have the doors shut in your face. Especially when I called earlier to ask for the closing time and was told that the branch closes at 3:00 a.m.
Very long service (2 hours) otherwise its perfect and a little expensive
We were there for a bachelor party. The food was very good, I found the portions a little small. The Staff was perfect, very attentive, always smiling, fast service. The music was very good too. Thank you Shaker gang!!!!
Very good dinner 2024-06-22 On the other hand, do not take Brazilian coffee, no taste of drink
Very nice atmosphere, welcoming and good food, however I would have liked to have included a small salad or some raw vegetables on the plate with my $25 burger and fries. (hence the 4 stars) A small forgotten detail but I recommend this very nice place. Parking: If the parking lot is full (which sometimes happens during busy times), there is plenty of availability nearby.
A great experience to repeat. Parking: Easily accessible parking. Otherwise, parking at the shopping center on the other side of the street.
Dietary restrictions: Perfect for my friend who is vegetarian Parking: Ideal
Always well received by the owners and staff! The atmosphere is cool and the food is excellent!
Excellent service from julianne
I love this place
I love this restaurant. Every time I take the flank steak with Caesar salad. Just so good. This is my place with my three teenagers.
Loved my filet mignon, the cooking was perfect and the portion of fries is generous :) good service and the drinks are beautiful and tasty! THANKS!
Eclatax
Great ambiance, A1 service, amazing food! Live DJing is really cool!!! Thank you Shaker St-Hyacinthe!!
A little noisy for a dinner for two, but excellent service
LJ was my waiter and she was the best Ive ever had! Very friendly and helped with the taxi service!
Kid-friendliness: Oui Food
Great service from Julia a new employee Food was good for the price range Food
Impeccable service. Delicious chicken wings and shrimp and lobster tartare. Excellent pink lemonade vodka cocktail!
Great service from Adrielle, best waitress in the restaurant!!!! Great smile Michaels drinks at the bar are excellent! I come back here as often as possible and I recommend it to you.
Best place for dinner in Saint-Hyacinthe! I have always had Adrielle as a waitress and she has always offered me exceptional, warm service and she is always smiling and cheerful! Ask to have her as a waitress, you will not be disappointed!
We arrived as a group of 12 and had 1h30 to eat. We must have been back at the courtyard next door. We warned when we arrived. Everyone was already served and the restaurant was half empty. We had 10 minutes to eat and pay and some meals were cold because there was a 1 hour 20 minute wait to receive our plates. Really disappointing service as well as the attitude of the servers.
Completely delicious cocktail. Good service. Too quick to serve though, I didnt finish my drinks. Welcoming atmosphere but the music was too loud, it was hard to hear when speaking. Visitation was at 6:00 p.m. Small downside for the tartars, 3 rusks is clearly not enough. To improve! Comfort of the benches is really great! Parking: Park far from the restaurant
I do not agree that they force you to tip and also that apart from taking out the tip, they pass the machine to tip even more The attention is very slow and apart from that, the employees are angry I think its not right that employees suggest obligatory tipping knowing that the restaurant has to pay them their salary as such we are not the end customers who pay their salary by tipping them
A beautiful evening!!
A nice place! The young man who served us was very friendly, indeed! Im not sure of his name anymore, he had long blond mane and laughing eyes.
I had dinner there on a Tuesday. The girls were very courteous and smiling. My plates arrived quickly as I asked. Ill definitely go back when Im in town.
Great evening and service by Jael :)
Good service, polite and courteous waiter, very good food too!
Great service from Naomi, very kind, friendly and fast as a flash
Very disappointed with the service, a plate for $30 and there is nothing in it.. the rice is not expensive so you can still put what you need on the plate. Then, Adrielle s manager must stop this job and change. I have never seen such an unpleasant person, haughty, unsmiling, spends his time criticizing customers and drinking shots with his friends all evening.. It s a workplace, we re not in secondary school.. Im not the only one who has had this problem. Me and my friends will go back for more than $800 for 4... to be almost insulted. Its no... a hello and a smile never hurt anyone
Excellent food and great service!!!
The food was very good and the staff very nice and courteous!
They watch out for allergies. They even have a very detailed allergen charter for their dishes.
Service so poor that after waiting 30 minutes for 2 beers, we left to eat elsewhere, where service is essential.
Techno music for New Years Day, really boring. The DJ does not encourage people to dance with his music made for a rave.
Plus more for the service by Laurence :)
excellent service!! we had Laurence as a waitress, very nice evening!
Everything I ate and drank there was excellent. Very beautiful and succulent variety of drinks. The service is courteous and friendly. Nice little terrace.
Excellent service from Laurence. In addition to being friendly, she offers a unique service Smiling and attentive to our needs Parking: Plenty of parking available
Excellent
Laurence is the BEST waitress! She is enthusiastic and super friendly. His service is exceptional
Laurence is the BEST waitress at Shaker!! Friendly, enthusiastic and what can we say about his Drive, WOWWW!
I love mason jars. My favorite is the Dracula Count and the Pineapple Punch. The classic beef tartare, beef tataki and general thao dish are delicious. For dessert we had the Brownie = filling and very good, rich in chocolate and we had the cheesecake = very good. The atmosphere is relaxed in a bar style. Very nice, the music is a little loud, but thats normal for a bar. ATTENTION ! On Saturday evenings, the bar has a DJ on site so the music is extremely loud. Looks like a club except its a restaurant so its impossible to have a conversation on Saturday. On other days, I recommend their terrace in summer and the indoor room is available in winter. Good overall experience. The negative: The service. I had 3 different waitresses who couldnt decide which of them would serve my table. I waited 30 minutes for my bill before getting up to go get it myself. It lacks pre-service organization. Otherwise it was good.
Extraordinary experience. Justin, amazing waiter, he made us feel at home. Very pleasant and friendly, I hope/recommend you all to be served by this warm and obviously very professional person!!!!!!
Great experience
Excellent service I have no say on that Naomi kept it there she does an exceptional job with a magnificent smile too well done
Food
Very bad experience there. An evening which for us should have been the best, turned into a nightmare... Fortunately the waitress was a golden person, but as for the rest of the employees it left a lot to be desired! We had to explain SEVERAL times about stupid things! We paid a bill for almost $500, where we were threatened with being kicked out without even being able to come and tell us THEMSELVES and this, without even being able to explain to us why we were being kicked out! We had to speak with the manager, who offered us house shots as an apology We expressed our dissatisfaction with these facts to our waitress and she herself did not seem to agree with these actions. Then, in the middle of the evening... We order around thirty shooters at our table, they decide to kick us out, even though we had been in the establishment for more than two hours... What would he have done if there had been a minor sitting at our table? The damage was already done in short, a shitty evening in a shitty environment
Great food! and nice atmosphere, but the servers are downright condescending.
Total disaster. Unable to serve food to customers, should stop taking orders and explain to customers the inability to supply. Leave the customer the choice to wait or go elsewhere. When I asked to speak to the manager (4-5 times), they sent me a young person instead. Manager too stupid to face the music. Place to avoid during busy periods.
Dietary restrictions: Menu complet avec les allergènes pour un choix éclairé
bad order, bad service very long waiting time even with an online order 2 hours in advance and the meal was ok it lacked a lot of flavor
Sorry but waiting 30 minutes for a beer is too long otherwise its fine
Very good service, Justin was such a good waiter I recommend him to everyone he was very warm and funny throughout his service. They made us feel important and above all human! I would also like to mention the very good service at the bar after our evening from Bastien at the bar who knew how to serve us respectfully and also in a warm manner, Thank you Shaker St-Hyacinthe and thank you Justin & Bastien
10/10 service with Justin. Very nice experience and nice atmosphere
Justin the best!
Customer service leaves something to be desired. There were less than 15 people in the restaurant and yet it took more than 45m to receive our dishes...which were lukewarm. Apart from the poutine which was salty, the food was good.
There were 4 of us at a table on the terrace, 45 minutes to come see us, I had to get up and go ask for service inside, 20 minutes later we finally came to take our order. The plates arrived before our cocktails, incomplete and with errors, no after-sales service... After finishing eating we wanted desserts and shooters.... Kitchen closed for desserts but not for the other items on the menu? 4 Jameson shooters canceled because they never arrived... I understand that there might be a lot more people than expected but that was too much. We asked for our invoices. . unfortunately our supposed waitress Kat, to whom we asked a colleagues name because she never knows how to introduce herself, made us feel in a negative mood and was not at her highest performance. While observing the tables we noticed that we were not the only ones. Luckily Mathieu the (follower) was present and attentive.
I ask for a Moscow mule, which is not on the menu. The waitress hesitates, then says yes. The drink had in no way a distant resemblance to a Moscow mule.... I politely pointed out that it was a strange recipe, she completely ignored me. It wasnt even a good drink...
We really liked the food, everything was excellent. However, there is a bit of a gap in the service. Our waitress was super attentive, however when we arrived at 5:30 p.m. there seemed to be a change of staff. We felt a little left out. We ordered straight away with drinks, starters and wine, because we had a Lise Dion show at 8 p.m. The starters and drinks arrived quickly, but at 7:20 p.m. we started to worry because the wine was finished and the hunger was returning... We finally ate quickly at 7:35 p.m., thanks to our waitress for speeding up in the kitchen... because there was a new group of 30 in the other section who were starting to receive starters before our meal. Were still going to go back and try the experience again, great decor and atmosphere, everything looks appetizing.
The service is impeccable, the menu is varied, the tartare is excellent and the atmosphere is friendly.
Super service
Great food and service by noémie great
Service ok. Pay 3.99 to change fries for poutine. They dont put it on a regular plate anymore. Basically I had fewer fries and two pieces of cheese. For cleanliness... see the photo. The waitress didnt even apologize
I was unpleasantly surprised $23 for an inedible chicken burger with a mini portion of dry bits of fries my partner asked for poutine to replace the fries and we charged him $4 more for 2 pieces of cheese curds and a spoonful of sauce. Super disappointed for a $150 bill, I DO NOT RECOMMEND AT ALL drive 500 meters more and go to the Beautiful and the beef, at least you will not be disappointed..
Too long of a service, take 2 hours to serve you dinner hoping that you spend on alcohol...
I ordered a flank steak and asked for medium and it was very cooked, no blood. Overcooked. The fries are dry, not homemade it seems. Practically McCain fries. The meat really disappointed with the price for the piece I got. Its not worth going there. The food is not edible. The salad was really sad. A piece of cherry tomatoes and 3 mini pieces of cucumber. truly minimalist. Im really disappointed with the food. The service was okay.
Expensive but good!!
They closed the restaurant at 7:30 p.m., while we were eating. We felt a slight pressure to leave despite the staff telling us not to rush, but when you see them put the chairs around you... otherwise, a great evening!
I love eating here. They have the best squid of any place Ive tried. Extraordinary. This is my moms favorite place for burgers and fries. They have lots of mocktail choices too.
still closed!!!
For the bar experience its successful, for the restaurant experience ish... Very long service and the servers are overwhelmed so a lot of errors and confusion
The food was very good and above all the service exceptional. Very nice place too. I recommend
Beautiful atmosphere, impeccable service!
My dish was poorly cooked. I had to send it back to the kitchen and get a new one. The service is slow... we were on the terrace and I had to ask the waitress to turn on the lights to create some ambiance because it was getting very dark.
Good meal, good drink, but not drunk..
Wednesday the 23rd we were a group of 15 we waited 45 minutes to get our plates and one plate had not been served and had been forgotten to have a puncher when the dish was served. It was cold!! In the end the bills were mixed up, all the dishes were on the wrong bill! And the drinks were mixed too!! When we asked to arrange the invoices the manager responded to us with arrogance so we left with our invoices unarranged. It was the second time we went there and honestly it was the last too!! Not to mention that our glass of water was disgusting, it was stained with food!! There was only her at the table in the restaurant and we werent the only ones complaining about the bills. There were a lot of us in the group of 15 working in catering. We understand that it can be complicated sometimes but it was exaggerated!
We had reservations for 15 people on a WEDNESDAY evening, so we expected that the restaurant was not full! As soon as we arrived, the glasses were dirty and the tables were horribly sticky. We heard 30 minutes to receive the cocktails however several errors arrived in the drinks. We waited a good 45 minutes for the main meals but again mistakes, 1 person in our party never received their meal and no one came to check on us to make sure everything was ok. No dessert was offered, plates never cleared. After waiting for the invoices for about 25 minutes still errors! We were able to see that the waitress was on her first job, however it is completely thoughtless to give 5 tables of 4 people and a group of 15 people to a waitress who is just starting out. After so many errors we were able to speak to a young lady who seemed to be the manager on duty, and unsurprisingly, a cold and unpleasant response from her. This is not the first time that this type of evening has happened during our visits and we come away with a bill of $122, containing cocktails that we did not consume and a bad experience. We will definitely not go back there again.
Very disappointed this evening. We were a group of 14. We had to change our glasses and utensils which were dirty, broken and/or sticky. One person did not receive their main plate, we had all finished eating when their plate arrived, cold as well. There are unordered drinks that were billed for. We all would have had desserts but it was so complicated that we let it happen. The waitress asked us all again what we had taken one by one to make the invoices (we had never seen that!) but with the software it is possible to combine invoices to make just one. When the invoices arrived, 3-4 invoices were mixed up, the manager (I suppose it was her..) asked us what change to make but she told us that it was complicated when there are groups !! If the waitress was inexperienced, perhaps giving her a large group of more than 5-6 tables was overkill. Or maybe some help from the manager could have helped. Another person in our group had to pay for a drink that she did not order in addition to forgetting the 15% discount that she gave as a coupon to the waitress. Very disappointed this evening, especially since it was for a birthday. The birthday promotion indicates free meal AND dessert with the purchase of 8 main plates or more, she only had the main meal free and she had to pay for the dessert. I wont go back there again unfortunately.
First time and last time for us. Very disappointed with the service, the slowness of receiving lukewarm plates, the waitress never came to see us again after serving us and we waited too long to get the bill with errors. I dont recommend.
I love this place, best place in the area.
Good service, good delivery times & good food!
Wow, an excellent experience from start to finish.
The three times I went there the food was delicious! Unparalleled service The server Justin, the best!! What a great service
Very nice place for a good dinner
Nice place, good service and good food.
The manager, she is very nice!
Much too noisy with club music. Personal opinion. We wait more than 10 minutes after the drinks. Not my kind of place.
Fish and ships are rare but nothing to say about the rest.
the dishes are delicious, the atmosphere is more than perfect although it took a little long to receive my dish but I loved the experience!
We were a group, we have been sitting for 4 hours already and no main course has been served, its horribly long. We wont come back again. I cant give a star for the kitchen, I still havent had anything...
Wow I didnt feel like going there I had gotten bad comments but Oufff lovely evening very good service I didnt think to ask the name of our waitress but if you ask her for pogo on the childrens menu she will understand everything Im sure. Thank you again for this evening, it made the difference. Plus the food was very good. I was hesitant about the poutine and she brought a simple one that everyone could taste because it was big and really excellent. I recommend without hesitation.
The food and staff were perfect! The drinks are funky and delicious
Much appreciated
Proceeding concludes, thank you very much for the excellent evening!! nice to have met you Amine thank you thank you!!
Noémie and Amine were our servers and they were really great The food was delicious too I recommend! THANKS
Lets start with the only positive thing: excellent main meal (beef flank steak) Now for why I will NEVER go back. 1- A meal took 3:45!!! 2- they brought me iced tea for my son twice instead of Shirley Temple...and the waitress disappeared so I had to run after it and play find me 3- a friend never received his ordered drink 4- several toilets did not have toilet paper 5- it took 2 hours to get food 6- we brownies served on hot plates were cold on cold plates 7- the reservation was in my husbands name for his party. Mine being recent and coming within 2 weeks, I warned that WE were going to take the 2 free meals. They gave the 2nd free meal to my mother-in-law... who will not be taken out to the restaurant by us 8- with each order I made, they told me if it was eligible for free shipping or not. So they knew it. The surprise was at the end. 9- they brought the wrong cake to my husband...I had to chase them. They charged for the bad instead of the free ALSO. 10- they brought desserts, including ice cream, without spoons... my son ate with a knife while waiting... Once again, I had to chase a waiter to get some 11- the many tables arriving after us our dessert were gone before we even received our dessert.. Or the dessert menu. 12- to get service, we had to constantly try to find a waitress because there wasnt much service..and I have no idea where ours was hiding..it was also the only way to try to speed up the service because 4 years is far too long. A wedding banquet the fastest. A dinner show is faster... in the end, I just wanted to go to bed And I forget some. No. Its just no. never again But its surely a great place to spend 4 hours in the company of friends with whom you can hardly converse because the music is so loud that only the person directly next to you can hear you.... And that you dont you dont have anything to plan afterwards because you dont know what time youre going to go out Update: I chose to give them a 2nd chance...weve been here 40 minutes and were still waiting for our meal (November 9, 2023). Go elsewhere but not to St-Hyacinthe
Difficult to have a discussion, the music is a little too loud. For the rest its perfect
Mediocre food. Little fresh salad and hamburger meatball like boot sole and reheat in the microwave. Electrifying atmosphere, very good service. I recommend fresher food or better cooking.
Parking: Expérience 10/10 Food
beautiful place
Very nice place!
Very good quality food. Alcohol consumption varies greatly and the taste is excellent. autent family atmosphere that party are there a detour which is worth it the waiters/waitress gives an outstanding service I recommend to all :)
Impeccable service for a group of 30 people.
There was a singer during my visit.
I loved the wine that was recommended to me and the music excellent.
Great food, great service
The fish nship burned and the burger too. The food not good at all, but good service
Great service from Simon!!
Simon, ajun on his shifts! Very good service
Parking: Pas beaucoup de place, nous étions installés en arrière de la bâtisse. Food
Service is extremely long we had to wait almost an hour before ordering. Bad Music taste
Really good restaurant, nice atmosphere, excellent tartare! Naomie s service is top notch
Very good service, thank you Joséphine!!! It makes me want to go back!