Brasserie de l'Ouest in Saint-Jean-sur-Richelieu

Without reservation we were directed to the heated terrace, we received our meals and the heating never started, the waiter came to tell us that he was taking care of starting the heating, after 10 minutes never came, the result was eaten cold with our coat, I went inside to tell him about the cold and my cold meal, after 5 minutes he came back with a colleague to start it, the heating failed again it was customers working in the area who started it correctly, plus I had to get up to ask for the bill and pay, dont come in winter. To clarify the duration between receipt of the dish and payment, more than an hour like that you will know how long you can be cold. I dont know where you could see that I had fun with my friends, I was so in that its impossible to have seen the pleasure in our faces, I only leave good comments on Google and your response deserves for people with bad experiences to share it. P.S. Why run after an owner, its the servers who must ensure customer satisfaction, not the customer who runs to be treated well!!!!! I can go see you so you can see that it wasnt us drunk people not feeling the cold!!!!!!!!!

We were seated in a room set up as we entered the restaurant but the heating was not working. Eating with your coat on your back is not a pleasant experience. The steak and vegetables cold like the place I will never go back.

On a Friday evening, the atmosphere is country. We sat at the pool table. The squid starter is quickly served. We ordered the pirate steak. The taste is good, a little sweet. Some portions of the steak were stiff. Cooking was as requested. There is the option to change the chefs salad for a Caesar. Otherwise its a nice plate for the price. Fast and friendly service. The music and the atmosphere are good.

Great discovery! I wanted to post a photo of my Fish and Chip tacos... But it looked so good that I forgot and ate it all! Everyone was satisfied: pirate steak, ranch burger and Philly burger. The salmon plate was okay, she regretted not having had the pirate steak! We had very good service even though it was quite busy. We will definitely go back!

Very good service from Joanne

Beautiful place, easy access, plenty of parking space

Parking: Petit commentaire personnel je suis allé vendredi soir souper super et ensuite retourner pour prendre un dernier verre 2 commentaire déplaisant entré 2$ non négociable et ensuite on a eu le droit davoir un spectacle de sex devant tous le monde personne ne fesai rien degeulas désolé mais pour moi sa ne passe pas personne réagissait on as été oubliger daller chercher une personne de sécurité pour faire arrêter se cirque déplacé

Just for fun Vegetarian options: Fuck the vegans

Very very disappointed. Unfortunately you do not have the staff required to accommodate too large groups. Nor competent cooks. A single server to serve a group of more than 60 people. Hes not the problem because he was really dedicated, he deserves a very big raise.. The waiter was alone to serve the drinks, take orders and bring the plates to the table. We arrived at 6 p.m. and received our plates at 10 p.m. The time was so long that many canceled. Several were ready to order much earlier around 7 a.m., it was only around 9 a.m. that he came to take orders. As a result, it was 10 a.m. when the plate arrived. The quality of the meal was very poor, COLD, STEAK NOT COOKED ENOUGH, THE FRYING TASTED LIKE OIL AND NOT FRIED ENOUGH, -NOBODY LIKED THEIR PLATE OUT OF 60 PERSONS AT LEAST 58 HATED You should not accept such large groups . P.s. IF YOU WERE THERE, WHY DIDN T YOU COME AND HELP YOUR SERVER BECAUSE EVERYONE WAS CHALLENGING The best advertising is word of mouth...but in your case it is not us who will recommend you

Very slow service. 30 minutes after our arrival, no server had come to see us. We asked who our server was and no one answered. Very stupid waitress. Singer who distorted, with music too loud. We couldnt hear each other speak. Bad experience. I will not return to this place. So for the owner, I would be a liar.... he does not accept my comment.

Yesterday Thursday first half of p.m., rather distant service, not attentive, and children running around the brasserie..., and above all: making the customer pay when the meal is not finished....hum. We were happy to see Johanne again in the second half of p.m. So, normally, everything is fine but not yesterday...

UPDATE REGARDING THE OWNERS RESPONSE. Thank you, madam, for your constructive comment. Indeed, we could have asked our waitress Johanne if it was normal to have so much luck. But understand that we were apprehensive from the start regarding our waitress, we did not want to make a fuss at the risk of being shouted at, we preferred to keep quiet. However, for your response, I will modify my rating, so that you take great care to respond to my criticism. Thank you To remember from this story, if you have bad service, a bad experience, talk to a superior. ! It seemed interesting from the outside, so we went there. Inside it was beautiful, a little Country village. There were a lot of free tables this afternoon, I came home with my husband and we were told to choose a place for two anywhere. We wanted to be near a window , so we chose a table near the window. But the waitress shouted at us NO I SAID A TABLE FOR TWO . So we said Ok without really understanding since the restaurant was almost empty. I told my boyfriend that we were going to go somewhere else, I was embarrassed that everyone was looking at us after she yelled at us. My boyfriend preferred to try it, he said let s give him a chance. The waitress comes back to see us at our small table of two at the back of the restaurant, tells us that if she starts to say yes to 1 then the others will do the same. We say to ourselves that Ok, its their policy maybe it was just clumsy and rude... She arrives to take our order and we ask her what pirate steak is. ? She tells us that these are their specialty, VERY tender and succulent. Given the low price we were surprised, so! Were going to taste their specialty! The plate was beautiful, well assembled! :) It arrived very quickly, the cooking was good. However. The steak was veiny, full of tightness. My husband has carnivorous teeth, and he couldnt eat, it looked like it was chewing gum, really disgusting with the big veins sticking out everywhere. The taste is divine though! The vegetables were bland, there was a severe lack of salad dressing Even though the dressing was delicious. In the end, with 2 beers and 2 desserts plus tip it cost $70 which is very reasonable given the poor quality of food served. We thought we were going to a good restaurant with good food, but ultimately we got fooled by a rude waitress and their nasty specialty :/ Suggestion ; Instead of shouting at customers in front of everyone for a table please explain to them when they arrive WHY we cant take a table for 4 even if the restaurant is empty Do NOT mention that pirate steak is your specialty, because if that is the case, you need to rethink your priorities, lady. THANKS

Terrible service. Entering at 5:45 p.m. and at 8 p.m. we only got our starters and 1 beer. Music too loud not able to talk to each other. Ventilation in the mat as the placemats fly away. Really first and last time for me. RESPONSE TO THE OWNER Hello again, Seeing how you respond to negative comments about your restaurant, I understand even more the lack of service at your restaurant. Saying that customers are liars rather than just understanding the problem is clearly a lack of restaurant expertise. That said, the story unfortunately did not end with my comment made while we were waiting for a meal. Indeed I consulted my wife and we arrived at 6:20 p.m. so you are right 5:45 p.m. was wrong. For the 8 p.m., however, this is true. In addition, my partner received cold crispy chicken wraps and uncooked bacon inside and we had to pay for the plate despite the proof approved by your server. However he credited the two drinks to compensate for the plate with 5 butchers take on it. So in summary we had to turn down the loud speakers which gave us a headache and my 5 year old child had to cover his ears, stop the ventilation because there are only 2 speeds depending on the personal, turn it on and extinct. Then at the end we were filled with a half-naked waitress and a waiter who didnt come to see if we wanted water or something else to drink, in addition to the non-edible wrap. In short, normally I comment on quality services and otherwise I generally dont make any comments. This time on the other hand it was execrable and no I did not ask to speak to the manager or owner, but seeing that you read the comments it is done. P.S. An owner reflecting the lack of service in his restaurant. Never again now!!!!

the pirate steak is very good and the southwest combo plate is a good plate nothing to say negative everything was good and the service excellent

It was a very beautiful evening.. We ate well, danced, sang Our best was Roxanne a love Thanks for everything! We will come back!

Never again this place for me...this place is much too big..Following the shortage of labor they should close sections to be able to adequately provide...we were a group of more than 60 people, the reservation had been made a month ago... We arrived at 6 p.m. and received our meals at 10.00 p.m. . The meal was cold, not cooked enough, the steak was raw, the food cooked in oil tasted like oil, not fried enough...several canceled their plates. Those who received the plates, no one liked it Much too bryant, the music was much too loud, but the singer was really very good.. As for the waiter, he was really dedicated, but he was alone to serve the drinks, take the orders and serve the meals... But in the kitchen, they lack competent staff.. In my opinion they should close sections and refuse too many groups.. They just cant do it...

Super good food, very friendly service (Thank you Johanne!) and really affordable price! $30 for Fish & Chips (with added Caesar salad) and a glass of Sangria....and everything was delicious!

Regular customer for over 20 years and I take the time to congratulate the staff and owners for their work and constant improvement since their acquisition from Nathalie and Annie, I am very epicurean and today I ate perfection for the price seriously for less than $25 wow

Always great service and great food Kid-friendliness: Family section

Nice place with good atmosphere food was very good with good service Parking: Its a location in a shopping center so lots of parking Wheelchair accessibility: The door is at ground level

I had the pleasure of being served by the charming Laurence, truly professional There were a few mistakes but she made sure we left happy Thanks again

But if you make a reservation its not sure youll get a table, Ive been booking for two months but its been elsewhere because theres a lot of confusion between the staff, everyone gives tables ago customers who change tables without asking for the fri frahal over 10 weeks 3 times that the table was free very big lack and in addition he told the owner that he was 25 minutes late and it was 15 minutes because she said that my reservation was at 6:30 p.m. my reservation was at 7 p.m. every time he put customers at the table supposed to reserve he could not have them leave before 7 p.m. For the rest perfect

After 1 hour of waiting to be told that there is no more onion soup, a real joke.... Fried squid received after 1 hour.... Warm and soft After 1.5 hours.... Received none of the main meals... What more can I say I cant give less than 1 star The waiter ostinates you and gives you an attitude, I dont understand why youre in tbk.... Ayoye.. Ahhh yes I forgot.... When your squealing in the juice....warn the hand that feeds you that its going to be long... We will make our decision accordingly...

During lunch time the service is very slow.

Really nice place

Note to self: do not return. Its not the first time Ive said it, but I have to remember it this time: Warm, flat beer; Dirty glass; Rocking table; Terribly slow service, at least with Caroline; Questionable beef, way overcooked; Wasps on the terrace, again this year; Neighbor at the table also complained, her spaghetti was not good; Guaranteed headache. I hope I remember it this time. THANKS.

Food is really delicious, tasty, everything is good and the atmosphere is magical, the staff is outstanding

Wait more than an hour for a drink without exaggeration I wont come back.

My partner and I love eating there so much, the quality and the prices are really interesting.

Super nice discovery, as a country lover, I loved the decor, the atmosphere and the music. Not to mention the food which was excellent and their very good alcoholic coffee. To return without hesitation

The special Valentines Day dinner was excellent, from soup to dessert. Special mention to the owner who came to our table to make sure everything was good. I cant wait to go back there to dance and eat!

Really nice place! it was the second time I went there and it was a really nice atmosphere!! People of all ages joining in the dancing

We are a group of friends of 4-6 people who have been to this restaurant for 3-4 times and we have always enjoyed our visit, very good food, very good service and we really like the atmosphere

Woww, become my favorite restaurant Everything was perfect! The atmosphere, the service, the food 15/10 Bravo really

Thank you great evening only one downside, decibel decibel the dg was very good but people went outside complaining about the sound being too loud. There are decibel apps on smartphones. Thanks sick

May they New Years Eve

Huge wait for meals. Waitress insults when I return her a pepsi because I asked for a coke, when I tell her that I found things on my plate, when I tell her that a customer dropped my glass and when I ask her anything. She even charged me with the glass falling. She didnt feel bad for me in all my adventures and she didnt give me any discount. Lack of professionalism. The waitress doesnt know her menu. Poor quality meals. The star is only for affordable prices.

Excellent food and service

Quel belle soirée! Nous avions réservé pour un groupe de 17 personnes et à notre arriver, nous avons été bien accueilli. Nous avons bien manger (un prix très raisonnable). L ambiance était super avec le chansonnier qui nous a fait danser toute la soirée avec nos demandes spéciales. Nous y retournerons bientôt c est sur! Merci au personnel très attentif :)

Good service and good food

The food is good but recently the service is to be discussed hoping it will be resolved

Very good and good

Good food, good beer, nice atmosphere. We had a great evening with an Elvis tribute show.

Great food and good service

A first visit to this place to celebrate a friends birthday allowed me to discover this brasserie where there is a very nice atmosphere, music and dance are there Several choices on the menu and I chose the pirate steak with sides and it was very good at a very reasonable price A place to discover

Service on the big mark Beautiful Johanne!! despite the fact that we were around twenty people + the regular customers, we didnt miss anything Thank you again, this waitress is a real machine

Good, affordable, nice atmosphere

the beautiful rouse on Friday and Saturday is incredible

Im disappointed the pirates steak was full of nerves I didnt manage to eat it. Disappointed to have had to pay anyway.

Very good place to celebrate a birthday party.

I love this place and I havent been going there for a long time, but on Sunday I ordered a spaghetti and what a disappointment...a childs portion...I know its only 7 $ but still..I ate 3 rolls with that to satisfy myself. That was my comment and it wont stop me from going back there because its a place that I love...Ill stick to the steak thank you

As for the restaurant I have nothing to say but for the nightclub wow it lasts for a while and Im not talking about the people but the doorman and the way of treating people Ive been there twice now first the doormans friend told me that he was upset that my brother was disabled because he was sitting on a chair at a table near the door and he shouldnt be there and the second it was my turn to undergo the same treatment of real good doorman without designs treating their customers like that wow a big 0

Slow, meat burning, my waitress did a good job but there are clearly too many customers for the staff... I repeat our waitress did a good job

Superb location

The new spot to go dancing

Dinner service painful and too long. Out of four times we only came back on time for work once. Waitresses always have a good reason to be late At least the food is good!

I would have given a 5 but where is Mig at the bar!?? To be honest, I really like the place but its a bit lacking in service at the moment... :(

Food not very good. Too bad, before it was very good.

On July 18, we went for dinner, the restaurant was full, we ate on the terrace, the service was fast, the waitress friendly and smiling, the Pirate steak was tender and delicious, the only thing that bothered me a little disappointed, is that the accompanying vegetables were overcooked, for the rest, everything was perfect.

Very nice atmosphere, good meal, and good music

After a service that took more than 2.5 hours, a cold meal and the waitress did not want me to take the machine and imposed a 15% tip on me (on my bill 15% was one amount but on the machine a completely different amount). .. (which normally would not have bothered me) and in the end she puts 20%. The waitress very bad and stupid attitude! I dont really recommend... In addition we had reserved for 14 people and only a table for 10 people and told us that the other 4 people would have to be seated elsewhere... very ordinary! Waitress Laurence... I understand the lack of staff but I dont accept it.

Pizza, poutine and hamburger steak. Everything was hot and the service was quick. We will go back. It was a Wednesday

The food was cold, the bun on my burger was toasted from the day before and the patty was lukewarm.

Delicious very good plate

Very good

An unpretentious local brewery. The food is exactly what you expect from a brasserie. The musicians provide a local atmosphere and the staff is courteous.

Good pub restaurant to listen to country music. Meal #1. October 2023.

Unfortunately the new administration does not seem to understand the needs of its customers!!! Extremely disappointed Very very ordinary music and DJ, not to say mediocre . at the limit flat .. the dance floor completely deserted at 1:30 . We are very far from current hits . La Bo is no longer at all what she once was ..

It was excellent but we waited way too long for our meal.

If I could have given zero stars I would have done so, the service is more than lousy, 1 hour before I got my beer, 1 hour to get my starter and almost another hour for the main course, there was a group of us and I was served when everyone finished, the tartare just tasted like mustard, the croutons were black and the mini handful of overcooked fry crumbs..... Its really rubbish.... And I never managed to have my second beer....and I definitely didnt have my dish changed because it had already taken forever to get served and especially because everyone had finished their plates when mine arrived.... reason from the waitress we gave your plate to someone else

Cheap beer

Beautiful festive atmosphere

I live 250 meters from your establishment, on Friday and Saturday I extend the boom boom of your music. There are three residential streets next to your establishment and we all play your music.

Very nice place...excited atmosphere Good food...and as the evening progresses... The more the party is in place

Its a great place to spend a Saturday evening. On the singer side, the atmosphere is more than festive and warm, expect to meet Jens who love the party Small flaw its a little tight to eat after 6 hours but we all loved it

Are not able to accommodate groups of more than 10 people.

For a brewery Woww!!! Dinner Time Loader Two waitresses in a full restaurant Marina our waitress woww!! And our dishes perfect for the price Well done to all of you!!!

Pleasantly surprised, the food was delicious. The generous portions meant we ate enough to satisfy our hunger. Its worth the detour

Superb place in the American saloon style. Really delicious burgers, steaks and poutine. Friday and Saturday evening great atmosphere.

Maseltoff

You are good

Best pirate steak in town Very good service

For a western experience with good priced food and online dancing. SUPER entertaining.

When I arrived, no welcome, took a table by myself. After 45 minutes of waiting without service, I decided to leave after noticing a table arriving after me and being served 15 minutes later. 2nd time this situation has happened and its the last time.

We had an extraordinary experience with our dinner which was super good and outstanding service from our waitress Line who made us want to go back!!!! Really jovial as a person, she has a know-how that convinced us to go back Thank you Line for your welcome

Very good service and great embiense only downside the overcooked rice but the rest very good

I have just left the restaurant very poor service and the food from the day before very bad experience lots of things to review for the new owners finished for me it was so good before too bad

I ate very well the meals the plates are very generous and it is very good and by the way I saw Elvis I thought he was dead he was very good enjoy the moment

I go there every Friday for dinner and country dancing! Excellent food, really nice staff and very good service! Fred, the singer has a contagious energy that makes you want to return every week! Pleasure guaranteed, To try it is to adopt it!! Go go to the Brasserie de l Ouest!!

Perfect magnificent with our BEAUTIFUL Fred bravo xxx and our usher Maxime wow we are from Granby and Nathalie the boss

Great place! Nice music. Ok good. Just all around a very pleasant place to be with family and friends.

Last night at the Brasserie de lOuest full of people..the dinner was perfect my pirate steak was very good, good cooking and the vegetables and fresh salad.good service from the staff. Thanks to the owner Nathalie and Annie who worked to take care of everything..very good atmosphere yes I loved my evening with Bob Goguen the Singer to do again

Les changements de prix nétait pas sur tous les menus. Nous avons eu une belle surprise sur la facture. Lorsquon a communiqué cela à la propriétaire elle sest juste braquer en disant que cétait écrit à la main sur le menu et est parti en pleine discussion. Ce que je critique ici ce nest pas le prix du menu mais bien le service client qui laissait à desirer.

The Pirate Steak....super very good! Try it !!

Nice atmosphere. Good food at an affordable price.

Super nice atmosphere

Super nice place for the world, there are no more bars left in the city, it makes a very nice meeting place.

2 hours to have the meal, calcined snails instead of gratin, 45 minutes for the drink. It s 7 p.m. you can no longer have a glass of water because there are no more glasses. 2 stars for the atmosphere.

Beautiful place, lack of space for dancers. Food...nice variety but very cold...it was crowded with people, I understand very well.

I love this place, the food is excellent, the music is great, the staff are super nice, but where I had a problem this evening was with my reservation I booked for 5 hrs I was told that I had to leave by 7 hrs its ok I can understand that its busy but where I have a problem is that at 6:15 hrs they started to pressure me so that we leave, me and my visit even the owner came to see us so that we could leave since the other customers had arrived Total lack of tact I am very disappointed

Excellent value for money, home style cuisine, the menu has several choices, and it is always good and comforting. Above all, dont miss the Christmas plate, hearty, homemade, the taste of home, everything is good@

New owner, we went there for dinner, try the pirate steak plate, succulent, affordable and fast family service, Im going back for sure

Its simple, I love it. Dancing evening and pirate steak. All the way!

Not very good. Its cooked in the microwave. My partners lasagna was not cooked. Very slow service.

Very well Im doing it again Ive been working for 2 weeks thank you to all our customers

Known the brasserie a few years ago and will eat from time to time, always well served and eat very good!

The service is excellent but the food is very ordinary.

Nous y avons été deux couples et moi jai commandé un steak Pirate ....tellement RAIDE que même avec 4 couteaux impossible de tranché (plein de nerd) je nai pas pu le mâché PS...y mont quand même fait payer 100% la facture ...une vrai honte, jy allait régulièrement avec des amis Mais cette expérience ma ouvert les yeux...Terminé +

Very good and good service

Butterfly shrimp very good warm place

What can we say, were going to be generous: 2\10 For the price and service, I should have gone elsewhere. Good luck!

A very good place to eat and on Saturday evening I reserve a table to go and listen to Fred sang, an evening of guaranteed pleasure

Good food, and nice atmosphere

very good yummy yummy pirate steak!Marie Josée is the best!!good food,beautiful atmosphere,beautiful people,good music,good drinks,what more could you ask for?

Very very good food, very warm welcome by the owners, very good service,

Le portier et lhôtesse sont vraiment des gens extraordinaires très belle accueil, les serveurs et serveuses sont chaleureux et très attentifs aux demandes des clients, ils (elles) sont tous très charmant, et noublions pas lemployée du vestière, qui est toujours souriante, très polie et de confiance, alors je recommanderais ce resto-bar à tous

We went to dinner. I found there wasnt much choice. The waitress was charming. Looks like were going to eat at Aunt Claudettes. Food like at home, generous portions, but not always aesthetic. Cheap, it fills you up, its quick.

Frankly...children are allowed there but not on the dance floor...its really hard...and whats more, my baked potatoes were raw

This is the place for a good steak.

Its a very nice place, I liked their pirate steak.

It was very good

Very friendly staff. Beautiful country atmosphere The pirate steak is excellent For group meals or parties it s perfect

First, the menu is not the full menu due to social distancing restrictions in the kitchen. This is normal, but they could have notified them on their site and when I reserved my seats. The meals were good, but nothing more. I didnt have a wow added. The pirate steak was dry and the portions were small. I asked for medium cooking and I got well done. In short, the restrictions hampered all aspects, even the kitchen. I understand this problem very well. Moreover, the cooks must also wear a mask and are limited in staff to respect the 2 meters between them. The restaurant is very clean and the staff is very courteous. I will probably return when all restrictions are lifted.

Excellent food, generous portions, very reasonable prices and superb service. If there was a similar one near me, I would be a more than regular customer.

Food not good and way too expensive!!

Good atmosphere Parking meter would say that the spaghetti sauce recipe has changed and there is less and very good music

Very good meals and service aussie

Nnormal I work there hihi

I have no complaints about the faaaaamous pirate steaks! Holala, beautiful, good, inexpensive! Super extra atmosphere, unparalleled entertainment, timeless music, staff worth all the gold of the West! The only problem with the soundtrack is... its always full!!!!

Super cool place...good dick dancing...the ordinary world

Pleasant place to hear music and do a few dance steps (when the regulars arent monopolizing the place). Quality/price, its excellent!

I think I made bad choices...

Good and inexpensive! Good place to eat a lunch. Very kind staff. Biwn place kept.

Excellent inexpensive meal and good music, good atmosphere

The great atmosphere.......The meals very good. ..the wait was very, very long. ..Shame

Great place!!!!! Good music....good service definitely try it

The food is very good, the atmosphere is very good but the dance floor is too small. The music is good, I love the soundtrack.

Good food and good service.

Great service. Great price. Good atmosphere. It doesnt matter if youre not a cowboy. For the whole family. Fast noon. 10/10

Good food and good friendly atmosphere and above all excellent food (pirate steak hummm!!!)

Always a pleasure from your favorite waitress Annie

Beautiful dynamic atmosphere good service friendly waitresses good value for money

Beautiful, good, affordable. Good atmosphere.

Ordinary Ben music

Excellent food, very good service, very good price and very good atmosphere. Beautiful terrace. Rustic style.

Really enjoyable!!!

A real brasserie like in the old days, good prices, good food and excellent service

Always had good service, friendly staff, warm atmosphere, clean restaurant and the food is excellent! And this has been happening for several years now!

Go somewhere else Plate of flank steak with a tiny piece of meat. 3 small potatoes and a pinch of rice and a little sauce on the salad On the rising side, far from being tender, the meat sticks very hard to the bones. A real flat farce For $80 with 2 pitchers Its almost a fraud